# Best Business Process Management Software - Page 2 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Business process management (BPM) software defines, automates, and reports on processes that optimize businesses and deliver on company goals. These tools aid in improving workflows and enhancing overall efficacy in day-to-day functions. BPM systems define processes spanning an entire company’s operations and subsequently monitor those processes. These tools can also be used to automate processes. The strength of BPM systems lies in their ability to provide an overview of the entire company, rendering them suitable for use by any department. However, they are commonly favored by operations teams. BPM systems can incorporate case management features, leading to common integrations with [CRM software](https://www.g2.com/categories/crm). While BPM software shares features and functionalities with other solutions, it is crucial to understand the differences between various offerings. Although both BPM systems and [workflow management software](https://www.g2.com/categories/workflow-management) facilitate the definition and management of sequences of business activities and tasks, the former is distinguished since it provides users the ability to get a broader picture of all the processes in an organization. While workflow management is a component of BPM, it is more about task management and how repeatable, less complex individual processes get accomplished. Businesses looking to create internal applications to streamline processes and automate tasks can utilize [rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) like low-code and no-code development platforms. These platforms sometimes have tools that assist in building process automation into applications. Solutions specifically tailored for building applications for a process automation use case are called [digital process automation (DPA)](https://www.g2.com/categories/digital-process-automation-dpa) software. Finally, businesses simply looking to map and mine their processes through diagramming, process discovery, and more can take advantage of [process mining software](https://www.g2.com/categories/process-mining). To qualify for inclusion in the Business Process Management (BPM) category, a product must: - Capture business processes, both software and human, outside of the context of automation - Use business process model and notation (BPMN) - Allow the creation of business rule logic - Provide tools for mapping and monitoring execution performance - Give users the ability to automate business processes - Have the ability to create forms and other basic interfaces in a digital format or allow for integrations with other tools for the data ## Top Business Process Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) | 4.4/5.0 (1,042 reviews) | Microsoft 365 process automation | "[Easy Drag-and-Drop Workflow Automation That Fits Perfectly in the Microsoft Stack](https://www.g2.com/survey_responses/microsoft-power-automate-review-12836935)" | | 2 | [Zapier](https://www.g2.com/products/zapier/reviews) | 4.5/5.0 (2,057 reviews) | — | "[Zapier has changed a lot recently!](https://www.g2.com/survey_responses/zapier-review-12997643)" | | 3 | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5.0 (1,206 reviews) | Document-driven workflow automation | "[Robust and Reliable](https://www.g2.com/survey_responses/laserfiche-review-10968098)" | | 4 | [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) | 4.5/5.0 (548 reviews) | Form-led approvals and task routing | "[Intuitive Tool for Faster Candidate Email Updates](https://www.g2.com/survey_responses/jotform-workflows-review-12956925)" | | 5 | [Bizagi](https://www.g2.com/products/bizagi/reviews) | 4.6/5.0 (301 reviews) | Visual process modeling and workflow improvement | "[Bizagi Suite: Accelerating Process Automation with Low-Code Development](https://www.g2.com/survey_responses/bizagi-review-13050818)" | | 6 | [AuraQuantic](https://www.g2.com/products/auraquantic/reviews) | 4.9/5.0 (64 reviews) | No-code process automation and visibility | "[AuraQuantic Brings Peace of Mind with Real-Time Process Visibility](https://www.g2.com/survey_responses/auraquantic-review-12320779)" | | 7 | [Appian](https://www.g2.com/products/appian/reviews) | 4.5/5.0 (428 reviews) | Enterprise low-code process automation | "[Implementation and Costs: Major Challenges for Appian](https://www.g2.com/survey_responses/appian-review-12935187)" | | 8 | [Quixy](https://www.g2.com/products/quixy/reviews) | 5.0/5.0 (129 reviews) | No-code workflow and app building | "[Quixy - The only destination for automating workflows](https://www.g2.com/survey_responses/quixy-review-10408888)" | | 9 | [Camunda](https://www.g2.com/products/camunda/reviews) | 4.5/5.0 (317 reviews) | Developer-led process orchestration | "[Camunda: Scalable Flexibility with Some Adoption Challenges](https://www.g2.com/survey_responses/camunda-review-12624528)" | | 10 | [Nintex](https://www.g2.com/products/nintex-nintex/reviews) | 4.3/5.0 (1,272 reviews) | Low-code workflow and document automation | "[Nintex - Best in Industry that provides Seamless SharePoint Integration That Speeds Up Workflow](https://www.g2.com/survey_responses/nintex-review-12729348)" | --- ## What Are the Most Common Questions About Business Process Management Software? *AI-generated · Last updated: May 26, 2026* ### What's the leading BPM software for medium-sized companies? Based on G2 reviews, [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) stands out most often for medium-sized teams that want to automate approvals, notifications, reporting, and data movement without deep coding. According to verified users, it is especially valued for its low-code builder, templates, and strong integrations with Outlook, Teams, SharePoint, Excel, and other Microsoft tools already used in day-to-day operations. G2 reviewers mention that it helps reduce repetitive work, improve consistency, and give business users more control over process changes. They also note tradeoffs: advanced workflows can become harder to troubleshoot, premium connectors can add complexity, and some teams report occasional delays or debugging challenges as automations scale. ### Best-rated BPM apps for improving workflow? Based on G2 reviews, buyers looking to improve workflow commonly highlight products that reduce manual handoffs, standardize approvals, and make process steps easier to track. According to verified users, Microsoft Power Automate is frequently used for repetitive task automation inside Microsoft environments, while Laserfiche is often praised for forms, records management, and structured workflows. G2 reviewers also describe Bizagi as helpful for visualizing and standardizing workflows so teams can better understand ownership and bottlenecks. Across reviews, the main value comes from replacing email-driven or paper-based processes with clearer routing, better visibility, and more consistent execution. Common cautions include learning curves, debugging effort, and slower performance when workflows become larger or more complex. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – frequently used to automate approvals, notifications, file handling, and data updates across Microsoft tools - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) – often used for forms, document workflows, records management, and reducing paper-based processes - [Bizagi](https://www.g2.com/products/bizagi/reviews) – commonly used to model workflows visually, standardize approvals, and improve process visibility across teams ### Best BPM system for integrating with existing business apps? Based on G2 reviews, buyers evaluating integration capabilities often focus on how well a BPM platform connects existing systems without forcing major process redesign. According to verified users, Microsoft Power Automate is frequently praised for connecting Microsoft 365 apps, email, SharePoint, Power Apps, APIs, and many external services, which helps automate data movement and notifications across tools. G2 reviewers also mention Bizagi for API and external system connections, especially when teams need structured workflow orchestration, and Laserfiche for linking document processes and databases. Reviewers consistently say the strongest integration value comes from reducing manual re-entry and keeping information synchronized, though setup effort, premium connectors, and more advanced configurations can introduce complexity. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – often used to connect Microsoft 365, email, SharePoint, APIs, and third-party services for automated data flow - [Bizagi](https://www.g2.com/products/bizagi/reviews) – used for workflow automation with API integrations and external system orchestration across departments - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) – supports document workflows, database connectivity, and process integration for records-heavy environments ### Top business process tools for efficient office work? Based on G2 reviews, efficient office work usually means reducing repetitive admin, speeding approvals, and keeping documents and tasks from getting lost across inboxes and shared folders. According to verified users, Microsoft Power Automate is often used for approvals, notifications, file routing, and recurring reporting, especially in Microsoft-centered workplaces. G2 reviewers mention Laserfiche for replacing paper processes with forms, records management, and structured routing, while Jotform Workflows is often described as an easy option for form-based approvals and request tracking. Across these products, reviewers consistently point to better visibility, faster handoffs, and fewer manual follow-ups as the main benefits. They also note that more complex logic or workflow customization can require extra setup effort. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – helps automate approvals, recurring emails, file updates, and routine office tasks inside Microsoft 365 - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) – supports office teams with digital forms, records management, and paperless process routing - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) – commonly used for form-driven approvals, request tracking, and reducing email-based coordination ### Premium business process management software with free trial? Based on G2 reviews, users in this category frequently describe premium BPM products in terms of breadth, flexibility, and support rather than trial availability. According to verified users, products such as Appian, Camunda, SAP Signavio, and Nintex are often associated with enterprise-grade workflow automation, orchestration, or process visibility. G2 reviewers mention strengths like low-code development, business process modeling, approvals, integrations, and cross-team standardization. They also describe common tradeoffs, including steeper learning curves, more involved setup, and higher perceived cost for some environments. Because the recent G2 review data provided here does not consistently verify free-trial availability, buyers should treat trial status as needing direct confirmation from the vendor rather than as a review-grounded category conclusion. ### Best business management tool for large enterprises? Based on G2 reviews, large enterprises tend to value platforms that support complex workflows, cross-department coordination, governance, and integration at scale. According to verified users, Microsoft Power Automate is widely used to automate approvals, notifications, and data movement across enterprise Microsoft environments, while SAP Signavio is often highlighted for process mapping, process mining, and identifying inefficiencies across large organizations. G2 reviewers also describe Bizagi as useful for standardized workflow modeling and enterprise collaboration. The common theme is visibility: teams want clearer ownership, fewer manual handoffs, and a more structured way to improve operations. Reviewers also note that complexity grows with scale, so onboarding, reporting setup, and advanced customization often require dedicated effort. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – well suited for large Microsoft-centric organizations automating approvals, reporting, and system-to-system tasks - [SAP Signavio](https://www.g2.com/products/sap-signavio/reviews) – often used by enterprises for process mapping, mining, and standardizing operations across teams - [Bizagi](https://www.g2.com/products/bizagi/reviews) – supports enterprise workflow standardization, process visibility, and structured collaboration between business and IT ### Most recommended business process management service for a tech firm? Based on G2 reviews, tech-focused teams often favor BPM platforms that support APIs, automation logic, integrations, and visibility into multi-step processes. According to verified users, Bizagi is frequently described as useful for connecting workflows with APIs, external systems, and data-driven processes while keeping business and technical teams aligned through visual modeling. G2 reviewers also mention Microsoft Power Automate for connecting apps, APIs, and Microsoft services, and Camunda for process orchestration and developer-oriented workflow automation. Across the reviews, the strongest signals are around reducing manual handoffs, improving accountability, and making complex processes easier to monitor. Reviewers also caution that technical onboarding, documentation depth, and debugging can become bigger factors in advanced implementations. **Here are some of the top-rated products on G2:** - [Bizagi](https://www.g2.com/products/bizagi/reviews) – often used by technical teams for API-connected workflows, BPMN modeling, and cross-team process clarity - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – helps tech teams automate integrations, API-driven tasks, and data movement across apps - [Camunda](https://www.g2.com/products/camunda/reviews) – commonly used for orchestration, BPMN-based automation, and managing complex workflows across systems ### Best business process management software for a small startup? Based on G2 reviews, small startups usually benefit most from BPM software that is easy to learn, quick to set up, and able to remove manual work without requiring a large technical team. According to verified users, Microsoft Power Automate is often praised for templates, drag-and-drop flow building, and automating routine tasks like emails, approvals, and file updates. G2 reviewers also describe Jotform Workflows as approachable for form-based approvals and request routing, and Laserfiche users highlight no-code forms and workflow structure for organizations digitizing paper-heavy processes. Across reviews, buyers should weigh usability and setup speed against the extra complexity that can appear once workflows become more advanced or highly customized. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – helps smaller teams automate recurring tasks, approvals, and updates without heavy coding - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) – useful for startups that need simple form routing, approvals, and centralized request handling - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) – supports startups digitizing forms and document-driven processes with strong workflow structure ### Which BPM software is best for reducing operational costs? Based on G2 reviews, [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) is the most evident choice for reducing operational costs because reviewers repeatedly describe it replacing repetitive manual tasks, reducing data entry, minimizing errors, and freeing staff for higher-value work. According to verified users, it is used for approvals, automated emails, reporting, file handling, registration workflows, and syncing information across systems, which cuts down on routine administrative effort. G2 reviewers mention that its templates, low-code interface, and Microsoft integrations make it practical for many common business processes. They also note that costs can become less predictable when advanced workflows rely on premium connectors or more complex automation scenarios. ### Top-rated BPM solutions for automating tasks? Based on G2 reviews, task automation buyers usually prioritize tools that can remove repetitive work, standardize approvals, and keep process status visible without constant follow-up. According to verified users, Microsoft Power Automate is widely used for automating emails, notifications, file updates, approvals, and data synchronization. G2 reviewers also highlight Bizagi for structured workflow automation and clear process visibility, while Jotform Workflows is often mentioned for automating form-based tasks, approvals, and routing. Across the category, reviewers consistently value easier handoffs, less manual coordination, and faster completion of recurring tasks. At the same time, they note that more advanced automation often brings tradeoffs like steeper learning curves, integration setup effort, or troubleshooting complexity. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – automates recurring business tasks such as approvals, file handling, notifications, and data syncing - [Bizagi](https://www.g2.com/products/bizagi/reviews) – supports workflow automation with visual process design, task tracking, and approval routing - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) – helps automate submissions, approvals, and task routing for teams managing form-driven processes ## How Many Business Process Management Software Products Does G2 Track? **Total Products under this Category:** 190 ### Category Stats (Jul 2026) - **Average Rating**: 4.54/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: SoftExpert Suite (+1.18%) - Among all products in this category, SoftExpert Suite recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank Business Process Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 13,600+ Authentic Reviews - 190+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Business Process Management Software Is Best for Your Use Case? - **Leader:** [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - **Highest Performer:** [Quixy](https://www.g2.com/products/quixy/reviews) - **Easiest to Use:** [Emakin](https://www.g2.com/products/emakin/reviews) - **Top Trending:** [Zapier](https://www.g2.com/products/zapier/reviews) - **Best Free Software:** [Zapier](https://www.g2.com/products/zapier/reviews) --- **Sponsored** ### Hive Hive is an all-in-one project management software platform that helps teams plan, collaborate, automate workflows, and deliver projects faster. Designed for organizations of every size, Hive combines powerful project planning, task management, team collaboration, and workflow automation tools in one customizable workspace. Whether you're managing marketing campaigns, product launches, creative projects, client work, or cross-functional initiatives, Hive adapts to your team's unique processes. Unlike rigid project management tools, Hive offers flexible workflows, customizable dashboards, and multiple project views so every team can work the way they work best. Hive empowers marketing, operations, product, IT, creative, and remote teams with the tools they need to stay organized and aligned. With customizable workflows and powerful collaboration features, teams can centralize work, reduce manual tasks, and improve visibility across every project. Key capabilities include: - Multiple project views, including Kanban boards, Gantt charts, calendars, tables, and lists - Task management with custom fields, dependencies, milestones, and priorities - Workflow automation to eliminate repetitive work - Real-time team collaboration with messaging, comments, and file sharing - Time tracking, reporting, and analytics - Integrations with hundreds of popular business applications Every organization works differently, which is why Hive is built to be one of the most customizable project management platforms available. Teams can create workflows tailored to their business processes using custom fields, project templates, automations, approvals, and integrations. Instead of forcing teams to change how they work, Hive adapts to existing workflows — helping organizations improve efficiency without disrupting productivity. Hive gives teams the flexibility to manage projects from the perspective that works best for them. Switch seamlessly between: - Kanban boards for agile workflows - Gantt charts for timeline planning - Calendar views for scheduling - Table and List views for detailed task management These flexible project views help teams track deadlines, manage resources, identify bottlenecks, and keep projects moving forward. Hive brings projects, communication, and documentation together in one centralized workspace. Team members can collaborate in real time, assign tasks, share files, provide feedback, and monitor project progress without switching between multiple tools. By combining project planning, collaboration, automation, and reporting in a single platform, Hive helps teams reduce busywork and focus on delivering results. Hive is more than just task management software—it's a scalable work management platform built to evolve alongside your business. As your needs change, Hive continues to expand through new features, integrations, and customer-driven enhancements. With flexible customization, powerful automation, and dedicated customer support, Hive enables organizations to streamline workflows, improve cross-functional collaboration, and execute projects with greater speed and confidence. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=163&secure%5Bchosen_at%5D=2026-07-05T10%3A03%3A28Z&secure%5Bdisplayable_resource_id%5D=1698&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1698&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=27036&secure%5Bresource_id%5D=163&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-process-management%3Fpage%3D2&secure%5Btoken%5D=1e821253b492447f9c7e876432be61b79495b8c1e9bc66dd44b7db94169f9bdb&secure%5Burl%5D=https%3A%2F%2Fhive.com%2F&secure%5Burl_type%5D=company_website) --- ## Business Process Management Software Features & Capabilities ### What are the Best Business Process Management Software with No-Code App Development? Provides drag and drop tools usable by admins with little to no coding experience in order to build applications which automate workflows and business processes. **Top-rated Business Process Management Software for No-Code App Development:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) [Explore Business Process Management Software with No-Code App Development](https://www.g2.com/categories/business-process-management/f/no-code-app-development) ### What are the Best Business Process Management Software with Low-Code App Development? Provides development environments to allow users to develop applications which automate workflows and business processes with minimal coding. **Top-rated Business Process Management Software for Low-Code App Development:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) [Explore Business Process Management Software with Low-Code App Development](https://www.g2.com/categories/business-process-management/f/low-code-app-development) ### What are the Best Business Process Management Software with Process Analysis? Delivers data points such as time and cost of a process on a dashboard to evaluate process efficacy. **Top-rated Business Process Management Software for Process Analysis:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) [Explore Business Process Management Software with Process Analysis](https://www.g2.com/categories/business-process-management/f/process-analysis) ### What are the Best Business Process Management Software with Document Generation? Enables users to create documents for business processes and provides a wide array of templates which are customizable. **Top-rated Business Process Management Software for Document Generation:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) [Explore Business Process Management Software with Document Generation](https://www.g2.com/categories/business-process-management/f/document-generation) ## What Are the Top-Rated Business Process Management Software Products in 2026? ### 1. [Cotalker](https://www.g2.com/products/cotalker/reviews) We unleash the potential of companies, their assets and people, with the fluidity, efficiency and intelligence provided by our SaaS platform & suite of digital products for workflow management. Interconnectable flows, automatable and adaptable to the processes and evolution of the business, in products that range from the total coverage of digital solutions for work flows in the field, to the back office, integrating a panoramic control, because, we understood that those who do not see the full picture will only make incomplete decisions. We create markets with purpose. We envision being the digital front of all operations **Average Rating:** 4.8/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Cotalker?** - **Intelligence:** 9.8/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Process Overview:** 9.9/10 (Category avg: 8.8/10) - **Process Analysis:** 9.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Cotalker?** - **Seller:** [Cotalker](https://www.g2.com/sellers/cotalker) - **Year Founded:** 2015 - **HQ Location:** Santiago, Region Metropolitana - **Twitter:** @CoTalkerAPP (20 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cotalker/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 40% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of Cotalker? **"[The most customizable and versatile solution we have ever used](https://www.g2.com/survey_responses/cotalker-review-8125989)"** **Rating:** 5.0/5.0 stars *— Rodrigo P.* [Read full review](https://www.g2.com/survey_responses/cotalker-review-8125989) --- **"[Quick and easy management of equipment maintenance](https://www.g2.com/survey_responses/cotalker-review-8127386)"** **Rating:** 5.0/5.0 stars *— Pedro R.* [Read full review](https://www.g2.com/survey_responses/cotalker-review-8127386) --- ### 2. [Flowingly](https://www.g2.com/products/flowingly/reviews) Flowingly is a no-code process and automation platform built for councils and public sector organisations in New Zealand and Australia. It helps teams capture SOPs with AI, map and automate workflows, and improve processes - faster, cheaper, and more clearly than ever before. Trusted by 40% of New Zealand councils, with 100% local support and data hosting. **Average Rating:** 4.5/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Flowingly?** - **Intelligence:** 7.1/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Process Overview:** 8.6/10 (Category avg: 8.8/10) - **Process Analysis:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Flowingly?** - **Seller:** [Flowingly Limited](https://www.g2.com/sellers/flowingly-limited) - **Year Founded:** 2016 - **HQ Location:** Auckland, NZ - **LinkedIn® Page:** https://www.linkedin.com/company/18046451/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Government Administration, Information Technology and Services - **Company Size:** 60% Mid-Market, 33% Small-Business #### What Are Flowingly's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Automation (7 reviews) - Customer Support (5 reviews) - Features (4 reviews) - Process Automation (4 reviews) **Cons:** - Complexity (2 reviews) - Cost Issues (1 reviews) - Data Management (1 reviews) - Document Management (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Flowingly? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Flowingly, benefiting from its quick setup and intuitive design. - Users value the **automation capability** of Flowingly, enhancing consistency and collaboration in process management. - Users commend the **responsive customer support** from the Flowingly team, enhancing their overall experience and satisfaction. - Users commend Flowingly for its **rapid time-to-value** , enabling quick design, build, and deployment of workflows. - Users praise the **intuitive process automation** in Flowingly, enhancing collaboration and speeding up workflow development. **Cons:** - Users find the **complex licensing structure** of Flowingly complicates workflow design and access for all employees. - Users find the **cost issues** with Flowingly problematic, making universal access to workflows difficult and unjustifiable. - Users note the **lack of a built-in repository** in Flowingly, which complicates document management for some. - Users find the **lack of a built-in repository** in Flowingly limits document management capabilities and integration efficiency. - Users note that the **expensive licensing structure** makes it difficult to create universally accessible workflows for all employees. #### What Are Recent G2 Reviews of Flowingly? **"[Flowingly Made SOPs Effortless—Intuitive Platform with Outstanding Support](https://www.g2.com/survey_responses/flowingly-review-12986281)"** **Rating:** 5.0/5.0 stars *— Mardi H.* [Read full review](https://www.g2.com/survey_responses/flowingly-review-12986281) --- **"[Recent implementation and loving it!](https://www.g2.com/survey_responses/flowingly-review-12552040)"** **Rating:** 4.0/5.0 stars *— Kiara L.* [Read full review](https://www.g2.com/survey_responses/flowingly-review-12552040) --- #### What Are G2 Users Discussing About Flowingly? - [What is Flowingly used for?](https://www.g2.com/discussions/what-is-flowingly-used-for) ### 3. [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content. **Average Rating:** 4.4/5.0 **Total Reviews:** 308 **How Do G2 Users Rate Hyland OnBase?** - **Intelligence:** 8.6/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Process Overview:** 8.6/10 (Category avg: 8.8/10) - **Process Analysis:** 8.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Hyland OnBase?** - **Seller:** [Hyland](https://www.g2.com/sellers/hyland-a47a4cc4-7960-4080-8278-3ba399e3d4cd) - **Company Website:** https://www.hyland.com/ - **Year Founded:** 1991 - **HQ Location:** Westlake, OH - **Twitter:** @Hyland (13,165 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10043/ (4,269 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Government Administration, Higher Education - **Company Size:** 51% Enterprise, 43% Mid-Market #### What Are Hyland OnBase's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Document Management (22 reviews) - Integrations (14 reviews) - Features (13 reviews) - Simple (12 reviews) **Cons:** - Missing Features (17 reviews) - Update Issues (12 reviews) - Complexity (10 reviews) - Technical Issues (10 reviews) - Learning Curve (8 reviews) ### What Do G2 Reviewers Say About Hyland OnBase? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Hyland OnBase, finding it intuitive and simple to learn for document management. - Users value the **powerful document categorization** and effortless cross-referencing capabilities of Hyland OnBase. - Users value the **seamless integrations** of Hyland OnBase, enhancing efficiency and allowing for easy platform expansion. - Users praise the **seamless integration** of Hyland OnBase with geographic systems, enhancing document management and workflow efficiency. - Users value the **user-friendly interface** of Hyland OnBase, finding it easy to train and navigate. **Cons:** - Users note **missing features** in on-premise implementations, leading to frustrations regarding outdated support and lack of AI access. - Users report serious **update issues** post-upgrade, particularly with document locking hindering administrative efficiency. - Users find the **complexity** of Hyland OnBase challenging, often leading to difficulties and required extensive training. - Users report **technical issues** post-upgrade, particularly with document locking, impacting admin efficiency and system stability. - Users face a **steep learning curve** with Hyland OnBase, requiring significant training and resources to navigate its complexity. #### What Are Recent G2 Reviews of Hyland OnBase? **"[Onbase system admin](https://www.g2.com/survey_responses/hyland-onbase-review-10301258)"** **Rating:** 4.5/5.0 stars *— Surbhi D.* [Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-10301258) --- **"[Great product with a lot of promise](https://www.g2.com/survey_responses/hyland-onbase-review-11604743)"** **Rating:** 4.0/5.0 stars *— Kelly A.* [Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-11604743) --- #### What Are G2 Users Discussing About Hyland OnBase? - [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) - 1 comment - [What is OnBase Document Management?](https://www.g2.com/discussions/what-is-onbase-document-management) - 2 comments - [Is OnBase a database?](https://www.g2.com/discussions/is-onbase-a-database) - 1 comment - [What is OnBase platform?](https://www.g2.com/discussions/what-is-onbase-platform) - 1 comment - [What is OnBase software used for?](https://www.g2.com/discussions/what-is-onbase-software-used-for) - 1 comment ### 4. [Process Street](https://www.g2.com/products/process-street/reviews) Process Street is a Compliance Operations Platform that helps teams run their most critical processes the right way, every time. Powered by AI agents, it ensures that policies are enforced, tasks are completed in the correct order, and everything is fully documented for audit readiness. Process Street is built for operational and compliance teams who need more control than task management tools offer, but without the complexity of legacy BPM or GRC systems. It enables anyone on the team to create, update, and run structured workflows without writing code. Instead of just documenting procedures, Process Street turns them into live, trackable processes that drive real execution. At the center of Process Street is Cora, an embedded AI compliance agent that monitors workflows in real time. Cora identifies skipped steps, flags potential risks, and ensures that each process stays aligned with internal policies and external regulations. Organizations use Cora to maintain compliance with frameworks such as ISO 9001, SOC 2, HIPAA, and others, without relying on manual oversight or last-minute audit preparation. The platform consists of three tightly integrated layers. First, document management allows teams to centralize policies, SOPs, and handbooks with full version control, approval workflows, and role-based permissions. Second, the process management engine turns those documents into workflows that assign tasks, route approvals, and collect data. Finally, Cora works across both layers to monitor execution, detect non-compliance, and generate audit-ready records in real time. Key capabilities include: • AI-powered compliance monitoring to enforce standards and surface process risks • No code workflow automation with tasks, forms, logic rules, and approvals • Controlled document management with audit trails, permissions, and version history • Automatic audit readiness with complete tracking of task activity and execution history • Integration with over 8000 tools, including Salesforce, Slack, Workday, and Google Workspace Process Street is used across industries like healthcare, financial services, real estate, and manufacturing. It is especially valuable to teams in operations, compliance, quality, and HR who need to ensure consistency, reduce risk, and prove that every step was followed. By combining structure, automation, and intelligence, Process Street helps teams replace manual processes with scalable systems that deliver control, visibility, and confidence across the business. **Average Rating:** 4.6/5.0 **Total Reviews:** 450 **How Do G2 Users Rate Process Street?** - **Intelligence:** 8.5/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Process Overview:** 8.8/10 (Category avg: 8.8/10) - **Process Analysis:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Process Street?** - **Seller:** [Process Street](https://www.g2.com/sellers/process-street) - **Company Website:** https://www.process.st - **Year Founded:** 2014 - **HQ Location:** San Francisco, US - **Twitter:** @processstreet (2,777 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9240798/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Real Estate, Information Technology and Services - **Company Size:** 70% Small-Business, 24% Mid-Market #### What Are Process Street's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Efficiency (44 reviews) - Process Efficiency (41 reviews) - Task Management (40 reviews) - Automation (32 reviews) **Cons:** - Learning Curve (23 reviews) - Learning Difficulty (21 reviews) - Limited Customization (16 reviews) - Complexity (13 reviews) - Missing Features (12 reviews) ### What Do G2 Reviewers Say About Process Street? *AI-generated summary from verified user reviews* **Pros:** - Users find Process Street to be incredibly **intuitive and easy to navigate** , simplifying workflow management and enhancing efficiency. - Users value the **efficiency** of Process Street, enabling streamlined task management and effective project organization. - Users appreciate the **process efficiency** of Process Street, which optimizes workflows and enhances team collaboration. - Users appreciate the **task management automation** of Process Street, simplifying onboarding, offboarding, and ongoing project efficiency. - Users value the **automation features** of Process Street, which enhance workflow efficiency and streamline task management. **Cons:** - Users note a **challenging learning curve** for new users, though support staff helps ease the process. - Users struggle with the **steep learning curve** of Process Street, especially when using complex conditional logic. - Users find the **limited customization** options challenging, requiring a significant learning curve to set up workflows. - Users struggle with the **complexity** of creating automations and managing lengthy processes, leading to inefficiencies and confusion. - Users feel that the **missing features** like search functionality and improved conditional logic hinder their experience. #### What Are Recent G2 Reviews of Process Street? **"[Well-Designed, Simple SOP Workflows with Powerful Logic and Integrations](https://www.g2.com/survey_responses/process-street-review-5437211)"** **Rating:** 4.5/5.0 stars *— Wayne V.* [Read full review](https://www.g2.com/survey_responses/process-street-review-5437211) --- **"[Getting Work Done Right Through Structured, Automated Workflows](https://www.g2.com/survey_responses/process-street-review-12386923)"** **Rating:** 4.5/5.0 stars *— Rachel C.* [Read full review](https://www.g2.com/survey_responses/process-street-review-12386923) --- #### What Are G2 Users Discussing About Process Street? - [What is Process Street used for?](https://www.g2.com/discussions/what-is-process-street-used-for) - [What does Process Street do?](https://www.g2.com/discussions/what-does-process-street-do) - 2 comments - [What is software process workflow?](https://www.g2.com/discussions/what-is-software-process-workflow) - [What is a process checklist?](https://www.g2.com/discussions/what-is-a-process-checklist) - 1 comment - [How do you use Process streets?](https://www.g2.com/discussions/how-do-you-use-process-streets) - 2 comments, 1 upvote ### 5. [SoftExpert Suite](https://www.g2.com/products/softexpert-suite/reviews) SoftExpert Suite is a comprehensive solution designed to address critical business excellence challenges through an integrated multi-application environment. It offers a suite of interconnected components that can be scaled and expanded as business needs evolve, allowing for the incorporation of new functions. The suite aims to facilitate collaborative problem-solving and improve business performance by providing tools for corporate governance, risk management, compliance programs, and continuous business process improvement. **Average Rating:** 4.6/5.0 **Total Reviews:** 16 **How Do G2 Users Rate SoftExpert Suite?** - **Intelligence:** 9.2/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10) - **Process Overview:** 8.8/10 (Category avg: 8.8/10) - **Process Analysis:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind SoftExpert Suite?** - **Seller:** [SoftExpert](https://www.g2.com/sellers/softexpert) - **Year Founded:** 1995 - **HQ Location:** Orlando, Florida, United States - **Twitter:** @SoftExpert (547 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/softexpert-software (973 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 44% Mid-Market, 33% Enterprise #### What Are SoftExpert Suite's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Daily Use (1 reviews) - Data Storage (1 reviews) - Document Management (1 reviews) - Ease of Implementation (1 reviews) **Cons:** - Coding Difficulty (1 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Customization Difficulty (1 reviews) ### What Do G2 Reviewers Say About SoftExpert Suite? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from SoftExpert Suite, enhancing their daily contract review processes effectively. - Users appreciate the **seamless integration** of SoftExpert Suite, enhancing daily contract management with excellent support at hand. - Users value the **seamless integration of data storage** in SoftExpert Suite, enhancing contract management efficiency and support. - Users value the **easy integration** of SoftExpert Suite for streamlined contract review and support during adjustments. - Users appreciate the **ease of implementation** of SoftExpert Suite, facilitating seamless integration and quick adjustments. **Cons:** - Users struggle with **coding difficulty** due to the complex customization process required for certain functionalities. - Users find the **complex customization process** for certain functionalities to be a major hurdle in SoftExpert Suite. - Users find the **complex customization process** necessary for some functionalities to be a significant drawback of SoftExpert Suite. - Users find the **complex customization process** for some functionalities to be a significant drawback of SoftExpert Suite. - Users find the **customization difficulty** of SoftExpert Suite cumbersome, impacting their ability to tailor functionalities effectively. #### What Are Recent G2 Reviews of SoftExpert Suite? **"[Efficiency, high performance, and regulatory compliance in a single platform.](https://www.g2.com/survey_responses/softexpert-suite-review-12912505)"** **Rating:** 5.0/5.0 stars *— Luis C.* [Read full review](https://www.g2.com/survey_responses/softexpert-suite-review-12912505) --- **"[Intuitive Interface and Document Control in SoftExpert Suite](https://www.g2.com/survey_responses/softexpert-suite-review-12746897)"** **Rating:** 4.5/5.0 stars *— Guido F.* [Read full review](https://www.g2.com/survey_responses/softexpert-suite-review-12746897) --- #### What Are G2 Users Discussing About SoftExpert Suite? - [What is SoftExpert PPM used for?](https://www.g2.com/discussions/softexpert-ppm-what-is-softexpert-ppm-used-for) - [What is SoftExpert PPM used for?](https://www.g2.com/discussions/what-is-softexpert-ppm-used-for) ### 6. [Comidor](https://www.g2.com/products/comidor/reviews) Comidor provides the fastest and most efficient way to build and deliver composable business apps and modernize your business. Our powerful Low-code BPM solution combines Low-Code with Hyperautomation and helps fast-growing businesses to: • Turn fresh ideas into applications • Automate end-to-end processes • Empower their people to do their best **Average Rating:** 4.8/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Comidor?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Process Overview:** 10.0/10 (Category avg: 8.8/10) - **Process Analysis:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Comidor?** - **Seller:** [Comidor SA.](https://www.g2.com/sellers/comidor-sa) - **Year Founded:** 2004 - **HQ Location:** London, GB - **Twitter:** @ComidorCloud (18,862 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/comidor-ltd (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 26% Mid-Market #### What Are Comidor's Pros and Cons? **Pros:** - Automation (3 reviews) - Automation Focus (3 reviews) - Ease of Use (3 reviews) - Low Code (3 reviews) - App Development (2 reviews) **Cons:** - Change Adjustments (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Comidor? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intelligent automation capabilities** of Comidor, significantly enhancing efficiency and collaboration in their workflows. - Users value the **intelligent automation capabilities** of Comidor, significantly reducing time spent on tasks and enhancing efficiency. - Users find Comidor's **ease of use** exceptional, enabling rapid development and effortless integration for all skill levels. - Users value the **low-code functionality** of Comidor, enabling rapid development and seamless integration for new applications. - Users love the **unlimited customization capabilities** of Comidor, enhancing workflow automation and team collaboration effortlessly. **Cons:** - Users find that **change adjustments** require significant training and testing to ensure smooth workflow integration after upgrades. - Users face a **steep learning curve** with Comidor, requiring extensive training to manage new features effectively. - Users experience **limited customization options** despite some flexibility in the home dashboard, which can feel restrictive overall. #### What Are Recent G2 Reviews of Comidor? **"[Low-code platform for customer service and consulting services](https://www.g2.com/survey_responses/comidor-review-7898056)"** **Rating:** 5.0/5.0 stars *— Mike T.* [Read full review](https://www.g2.com/survey_responses/comidor-review-7898056) --- **"[Optimized material ordering for our bakery](https://www.g2.com/survey_responses/comidor-review-7898176)"** **Rating:** 5.0/5.0 stars *— Christos V.* [Read full review](https://www.g2.com/survey_responses/comidor-review-7898176) --- #### What Are G2 Users Discussing About Comidor? - [What is Comidor used for?](https://www.g2.com/discussions/what-is-comidor-used-for) - 1 comment ### 7. [Gluu](https://www.g2.com/products/gluu-gluu/reviews) Gluu is a process operations platform that connects how you design work with how teams run it. Map end-to-end processes (incl. BPMN 2.0) with roles, controls and SOPs, and publish them to web, iOS and Android. Turn flows into execution by scheduling checklists, recurring tasks and case workflows with owners, due dates, approvals and required evidence. Frontline staff get the right task, instruction and form at the right time; managers see progress, handoffs and bottlenecks in real time. Capture data at the source with no-code forms; automate reminders and scheduled reports; keep versioned documents, clear ownership and a complete activity trail. Log issues, incidents and CAPAs in context, link risks and controls, and prove that standard work was followed—every time. Gluu addresses the gap between static process documents and daily execution. It creates one place for standard work that is easy to follow, maintain and continuously improve—reducing IT backlog and change friction. Outcomes include faster onboarding, fewer errors, consistent compliance and clearer accountability across sites. “Gluu lets us see if tasks haven't been done and if work is not flowing - in the entire value chain.” — Hans Jørgen Ebbesen, CEO, CJ A/S “Covers ISO 9001 and ISO 27001 requirements.” — Meindert V., CEO “Innovative and user-friendly application for business process management.” — Fabian L., CEO **Average Rating:** 4.4/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Gluu?** - **Intelligence:** 6.7/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Process Overview:** 8.4/10 (Category avg: 8.8/10) - **Process Analysis:** 6.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Gluu?** - **Seller:** [Gluu](https://www.g2.com/sellers/gluu) - **Year Founded:** 2011 - **HQ Location:** Copenhagen, DK - **Twitter:** @gluuTweets (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gluu (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 52% Mid-Market, 26% Small-Business #### What Are Gluu's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Process Improvement (7 reviews) - Customer Support (6 reviews) - Process Management (6 reviews) - Features (5 reviews) **Cons:** - Difficult Setup (2 reviews) - Missing Features (2 reviews) - Slow Performance (2 reviews) - Duplication Issues (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Gluu? *AI-generated summary from verified user reviews* **Pros:** - Users commend Gluu for its **ease of use** , highlighting straightforward processes and excellent customer support. - Users appreciate the **holistic approach to process management** in Gluu, enhancing efficiency and user satisfaction. - Users praise Gluu's **excellent customer support** , appreciating their responsiveness and helpfulness in resolving issues effectively. - Users value Gluu's **holistic process management** , enabling efficient task execution and continuous improvement in one platform. - Users appreciate Gluu's **task management and case flow capabilities** , enhancing process efficiency and team collaboration. **Cons:** - Users find the **difficult setup** of Gluu frustrating, requiring extensive trial and error to achieve proper configuration. - Users notice **missing features** that don't cater to specific needs, although updates have shown improvements. - Users have experienced **slow performance** with Gluu, though recent improvements are making a positive difference. - Users face **duplication issues** when overlapping processes occur, complicating navigation for new users and managers alike. - Users question the value of Gluu, feeling it is **expensive for unrequested features** that may not justify the cost. #### What Are Recent G2 Reviews of Gluu? **"[Gluu brings intelligent process engineering back tonlife](https://www.g2.com/survey_responses/gluu-review-11788543)"** **Rating:** 5.0/5.0 stars *— Brad H.* [Read full review](https://www.g2.com/survey_responses/gluu-review-11788543) --- **"[User-friendly platform for managing and executing processes](https://www.g2.com/survey_responses/gluu-review-11869912)"** **Rating:** 4.0/5.0 stars *— Jonas K.* [Read full review](https://www.g2.com/survey_responses/gluu-review-11869912) --- ### 8. [NewgenONE Digital Transformation Platform](https://www.g2.com/products/newgenone-digital-transformation-platform/reviews) Transform your business with NewgenONE, an intelligent enterprise orchestration platform, featuring a suite of cutting-edge technologies—from task automation to mission-critical, content-rich applications and advanced workflow orchestration. Effortlessly integrate your existing systems and devices into a seamless ecosystem that ensures personalized, efficient experiences across the board. Build powerful applications at lightning speed with NewgenONE, a completely native low-code platform. Enjoy seamless scalability, robust security, and built-in governance and compliance, all while accelerating automation across your enterprise. Automate thousands of enterprise-wide processes and stay ahead of the competition with rapid, innovative solutions. **Average Rating:** 4.5/5.0 **Total Reviews:** 89 **How Do G2 Users Rate NewgenONE Digital Transformation Platform?** - **Intelligence:** 8.1/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Process Overview:** 8.9/10 (Category avg: 8.8/10) - **Process Analysis:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind NewgenONE Digital Transformation Platform?** - **Seller:** [Newgen](https://www.g2.com/sellers/newgen) - **Year Founded:** 1992 - **HQ Location:** Mclean, VA - **Twitter:** @newgensoftware (3,363 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/newgen (5,405 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Financial Services - **Company Size:** 59% Enterprise, 22% Mid-Market #### What Are NewgenONE Digital Transformation Platform's Pros and Cons? **Pros:** - Automation (1 reviews) - Automation Efficiency (1 reviews) - Automation Features (1 reviews) - Automation Focus (1 reviews) - Cloud Services (1 reviews) **Cons:** - Bug Issues (1 reviews) - Bugs (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Difficult Configuration (1 reviews) ### What Do G2 Reviewers Say About NewgenONE Digital Transformation Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **end-to-end automation** of NewgenONE, enabling seamless and efficient business process management. - Users value the **comprehensive automation capabilities** of NewgenONE, enabling efficient management without extensive technical skills. - Users value the **end-to-end automation features** of NewgenONE, making their digital transformation seamless and efficient. - Users value the **end-to-end automation** of NewgenONE, making digital transformation accessible without extensive technical skills. - Users value the **low-code, no-code platform** of NewgenONE, enabling easy access and effective automation without technical expertise. **Cons:** - Users report numerous **bug issues** that complicate setup and hinder overall functionality of the NewgenONE platform. - Users often face **numerous bugs** that hinder their experience and complicate the setup process of NewgenONE. - Users find the **setup process complicated** , facing numerous bugs that hinder smooth functionality of NewgenONE. - Users find the **setup process complicated** , often struggling with bugs and configuration, impacting their experience negatively. - Users find the **difficult configuration** of NewgenONE challenging, with a complicated setup and many bugs to address. #### What Are Recent G2 Reviews of NewgenONE Digital Transformation Platform? **"[Powerful Low-Code BPM Platform with Seamless Automation](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-12033531)"** **Rating:** 4.0/5.0 stars *— Manu G.* [Read full review](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-12033531) --- **"[Great value for money!](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-7777255)"** **Rating:** 5.0/5.0 stars *— Ganesh K.* [Read full review](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-7777255) --- #### What Are G2 Users Discussing About NewgenONE Digital Transformation Platform? - [What does Enterprise document management system comprise?](https://www.g2.com/discussions/newgenone-what-does-enterprise-document-management-system-comprise) - [What does Enterprise document management system comprise?](https://www.g2.com/discussions/what-does-enterprise-document-management-system-comprise) - [What are the benefits of enterprise content management?](https://www.g2.com/discussions/omnidocs-enterprise-content-management-suite-what-are-the-benefits-of-enterprise-content-management) - [What are the benefits of enterprise content management?](https://www.g2.com/discussions/what-are-the-benefits-of-enterprise-content-management) - [What does Enterprise content management involve?](https://www.g2.com/discussions/omnidocs-enterprise-content-management-suite-what-does-enterprise-content-management-involve) ### 9. [Tungsten TotalAgility](https://www.g2.com/products/tungsten-totalagility/reviews) The Industry’s Only Low‑Code, Integrated, End‑to‑End Intelligent Automation Solution Tungsten TotalAgility is a powerful all-in-one solution that combines document and process intelligence using the industry's leading capture, OCR, and process orchestration technology. Harness the Tungsten Intelligent Automation Platform, Tungsten TotalAgility, to go beyond AI-powered RPA by unlocking document intelligence, connecting disparate systems, and orchestrating human and digital workers to execute and automate workflows across your high-value business processes. • Document Intelligence: Apply cognitive capture and artificial intelligence to unstructured data to  automate and extract information and unlock data insights. • Process Orchestration: Orchestrate digital workflows in collaboration with users, systems , and data. • Connected Systems: Bring together your critical business systems— enterprise applications, legacy systems, mobile, chatbots, and more—across internal and external business processes. :: Successful Organizations Rely on TotalAgility :: Tungsten TotalAgility® streamlines building and deploying intelligent process automation so you can expand human and digital workforce capacity. Receive, execute, route, and report on workflow tasks from a single platform. Why customers choose TotalAgility? • Industry-leading document intelligence: Our intelligent document processing technology processes documents and data with the highest accuracy and speed. • Low-code automation: Powerful tools to build, deploy and accelerate enterprise automation. • End-to-end business process handling: A central intelligent automation platform to handle dynamic tasks, trigger automated rules and deploy on-demand workforce capacity. • Mobile engagement: Deliver enhanced customer experiences across any channel and any device. **Average Rating:** 4.3/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Tungsten TotalAgility?** - **Intelligence:** 7.9/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Process Overview:** 8.6/10 (Category avg: 8.8/10) - **Process Analysis:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Tungsten TotalAgility?** - **Seller:** [Tungsten Automation](https://www.g2.com/sellers/tungsten-automation) - **Year Founded:** 1985 - **HQ Location:** Denver, CO - **Twitter:** @TungstenAI (6,445 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tungstenautomation/ (1,564 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Information Technology and Services - **Company Size:** 53% Enterprise, 31% Mid-Market #### What Are Recent G2 Reviews of Tungsten TotalAgility? **"[Automation with Kofax KTA](https://www.g2.com/survey_responses/tungsten-totalagility-review-8206333)"** **Rating:** 4.5/5.0 stars *— Shahir A.* [Read full review](https://www.g2.com/survey_responses/tungsten-totalagility-review-8206333) --- **"[Worked with KOFAX for Helba Investment project where extracted hand written data.](https://www.g2.com/survey_responses/tungsten-totalagility-review-9416972)"** **Rating:** 4.5/5.0 stars *— Dipen P.* [Read full review](https://www.g2.com/survey_responses/tungsten-totalagility-review-9416972) --- #### What Are G2 Users Discussing About Tungsten TotalAgility? - [What is Kofax Transformation Module?](https://www.g2.com/discussions/what-is-kofax-transformation-module) - [What is the Kofax system?](https://www.g2.com/discussions/what-is-the-kofax-system) - [What is the use of Kofax?](https://www.g2.com/discussions/what-is-the-use-of-kofax) - [What is Kofax TotalAgility?](https://www.g2.com/discussions/what-is-kofax-totalagility) - 1 comment ### 10. [iGrafx](https://www.g2.com/products/igrafx/reviews) iGrafx empowers enterprises to understand, improve, and transform the way their business truly runs. As a leader in Process Intelligence, iGrafx Process360 Live unifies process mining, process mapping, and digital twin simulation in one end‑to‑end platform—giving organizations a complete, connected view of their operations. Process360 Live captures real process data, maps it visually, and simulates potential improvements so teams can identify inefficiencies, test changes safely, and drive measurable optimization. From aligning business and IT, to strengthening compliance, to accelerating initiatives like automation, RPA, Lean, and Six Sigma, iGrafx helps organizations turn their processes into a competitive advantage with clarity and confidence. With iGrafx, business leaders can discover how work actually happens, model how it should happen, and continuously optimize for ROI and operational excellence. Learn more at www.igrafx.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 83 **How Do G2 Users Rate iGrafx?** - **Intelligence:** 8.8/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Process Overview:** 9.2/10 (Category avg: 8.8/10) - **Process Analysis:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind iGrafx?** - **Seller:** [iGrafx](https://www.g2.com/sellers/igrafx) - **Year Founded:** 1991 - **HQ Location:** Tualatin, OR - **Twitter:** @iGrafx (654 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35543/ (80 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 49% Enterprise, 43% Mid-Market #### What Are Recent G2 Reviews of iGrafx? **"[Great for requirement elicitation sessions](https://www.g2.com/survey_responses/igrafx-review-9004233)"** **Rating:** 4.0/5.0 stars *— Sue G.* [Read full review](https://www.g2.com/survey_responses/igrafx-review-9004233) --- **"[A complete set of tools with unique functionalities, for effective and efficient BPM.](https://www.g2.com/survey_responses/igrafx-review-8128562)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/igrafx-review-8128562) --- #### What Are G2 Users Discussing About iGrafx? - [What are the benefits and challenges of using iGrafx for process mapping and management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-igrafx-for-process-mapping-and-management) - [What is iGrafx used for?](https://www.g2.com/discussions/what-is-igrafx-used-for) ### 11. [SAP Signavio](https://www.g2.com/products/sap-signavio/reviews) SAP Signavio was founded in 2009, as a spin-off from the Hasso Plattner Institute in Potsdam, Germany. Its vision was to address the need for accessible and collaborative business process management tools. Over the years, Signavio expanded its suite of solutions to include process mining and advanced collaboration tools, driving significant improvements in business process transformation and management. This expansion allowed Signavio to cater to a broad range of industries worldwide, helping organizations enhance efficiency and foster innovation. In 2021, SAP acquired Signavio, marking a significant milestone in its journey. Today, as part of SAP, Signavio continues to evolve and innovate. SAP Signavio Process Transformation Suite is a cloud-based business transformation solution designed to assist organizations in understanding, improving, and transforming their end-to-end business processes. By enhancing visibility and promoting teamwork across departments, SAP Signavio enables businesses to streamline operations and foster a culture of continuous improvement. The suite caters to a diverse range of users, from process experts like business analysts, process managers, to business users like executives seeking to optimize their processes end-to-end. Its user-friendly interface and powerful analytical tools make it suitable for companies of all sizes, from small enterprises to large corporations. Specific use cases for SAP Signavio include from ERP transformations, to process excellence or risk and compliance, without forgetting the implementation of AI Agents. The SAP Signavio Process Transformation Suite offers a comprehensive set of integrated modules to support the entire process continuous improvement lifecycle. Key components include: - Process Analysis and Mining: Discover and analyze existing processes to identify bottlenecks and inefficiencies, uncovering opportunities for enhancement. - Process Modeling: Create detailed process representations to facilitate collaboration and alignment among stakeholders, with the journey modeller connecting customer journeys to underlying processes for operational excellence and customer-centricity. - Collaboration Hub: Enhance teamwork and transparency by enabling real-time sharing of insights, feedback, and updates, serving as a single source of truth. - Process Governance: Streamline and standardize change efforts through automated governance workflows, boosting compliance and reducing risk. - Process Transformation Manager: Achieve faster, smarter, and sustainable value realization. - Value Accelerators: Access themed content to accelerate transformation projects, with resources easily browsable and installable via the value accelerator library. A standout feature of the suite is its built-in AI capabilities, offering data-driven insights and recommendations for enhanced decision-making and accelerated value realization. These tools empower businesses to optimize processes, streamline governance, and improve outcomes, positioning the SAP Signavio suite as a leader in holistic business process transformation, helping organizations navigate change with confidence and clarity. **Average Rating:** 4.4/5.0 **Total Reviews:** 57 **How Do G2 Users Rate SAP Signavio?** - **Intelligence:** 9.5/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10) - **Process Overview:** 9.1/10 (Category avg: 8.8/10) - **Process Analysis:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind SAP Signavio?** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** https://www.sap.com/ - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 48% Enterprise, 27% Mid-Market #### What Are SAP Signavio's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Process Management (5 reviews) - Real-Time Collaboration (5 reviews) - Team Collaboration (5 reviews) - Visualization Design (5 reviews) **Cons:** - Complexity (4 reviews) - Slow Performance (4 reviews) - Steep Learning Curve (4 reviews) - Lacking Features (3 reviews) - Learning Curve (3 reviews) ### What Do G2 Reviewers Say About SAP Signavio? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive and easy-to-use interface** of SAP Signavio, facilitating seamless process modeling and collaboration. - Users appreciate the **ease of mapping processes** with SAP Signavio, significantly enhancing collaboration and efficiency across teams. - Users value the **real-time collaboration** in SAP Signavio, facilitating efficient teamwork and continuous process improvement. - Users appreciate the **dedicated collaboration space** in SAP Signavio, enhancing teamwork and reducing delays in approvals and feedback. - Users value the **intuitive process visualization** of SAP Signavio, enhancing clarity and collaboration for business improvements. **Cons:** - Users find the **complexity of configuration** in SAP Signavio challenging, especially for large-scale processes and new users. - Users are frustrated by the **slow performance** of SAP Signavio, particularly with larger and complex models. - Users find the **steep learning curve** of SAP Signavio challenging, requiring significant time and training for effective use. - Users find SAP Signavio's **limited features** and complex configurations hinder initial adoption and performance with large datasets. - Users find the **learning curve steep and overwhelming** , increasing time investment before achieving efficiency with SAP Signavio. #### What Are Recent G2 Reviews of SAP Signavio? **"[Revolutionizes Process Management, But Best for SAP-Driven Environments](https://www.g2.com/survey_responses/sap-signavio-review-12806877)"** **Rating:** 5.0/5.0 stars *— vishwa l.* [Read full review](https://www.g2.com/survey_responses/sap-signavio-review-12806877) --- **"[A Real Transformation Partner, Not Just a Modeling Tool](https://www.g2.com/survey_responses/sap-signavio-review-12836379)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/sap-signavio-review-12836379) --- #### What Are G2 Users Discussing About SAP Signavio? - [What is SAP Signavio used for?](https://www.g2.com/discussions/what-is-sap-signavio-used-for) - 1 comment - [What is the best business process management software?](https://www.g2.com/discussions/what-is-the-best-business-process-management-software) - 1 comment - [Is Signavio open source?](https://www.g2.com/discussions/is-signavio-open-source) - 2 comments - [Is Signavio an RPA?](https://www.g2.com/discussions/is-signavio-an-rpa) - 1 comment - [What can Signavio do?](https://www.g2.com/discussions/what-can-signavio-do) - 1 comment ### 12. [Oracle BPM](https://www.g2.com/products/oracle-bpm/reviews) The Industry's Most Complete and Unified BPM Solution A complete solution for all types of processes that provides a unified process foundation, user-centric design, and social BPM interaction. Reduces complexity and risk and increases business efficiency and visibility. **Average Rating:** 4.0/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Oracle BPM?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.0/10) - **Process Overview:** 6.7/10 (Category avg: 8.8/10) - **Process Analysis:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Oracle BPM?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 57% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of Oracle BPM? **"[Oracle in-house platform](https://www.g2.com/survey_responses/oracle-bpm-review-5188052)"** **Rating:** 5.0/5.0 stars *— Arun S.* [Read full review](https://www.g2.com/survey_responses/oracle-bpm-review-5188052) --- **"[Best for Business Process Management](https://www.g2.com/survey_responses/oracle-bpm-review-8289995)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/oracle-bpm-review-8289995) --- #### What Are G2 Users Discussing About Oracle BPM? - [What do you like most about Oracle BPM for business process management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-oracle-bpm-for-business-process-management-and-what-could-be-improved) - [What is Oracle BPM used for?](https://www.g2.com/discussions/what-is-oracle-bpm-used-for) - [What does BPM software do?](https://www.g2.com/discussions/what-does-bpm-software-do) - [What are the major objectives of BPM?](https://www.g2.com/discussions/what-are-the-major-objectives-of-bpm) - 1 comment - [What are the three key components of a BPM system?](https://www.g2.com/discussions/what-are-the-three-key-components-of-a-bpm-system) ### 13. [Nutrient Workflow](https://www.g2.com/products/nutrient-workflow/reviews) Nutrient Workflow (formerly Integrify) process automation software is built with powerful, intuitive tools for ease of use and rapid deployment. Nutrient Workflow is the choice for organizations or departments looking to automate and streamline their daily workflow processes for high efficiency and to ensure consistent standards are followed. Our Fortune 500 customers have automated a wide variety of workflows in operations, finance, HR, IT, marketing, and customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 36 **How Do G2 Users Rate Nutrient Workflow?** - **Intelligence:** 7.5/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Process Overview:** 8.6/10 (Category avg: 8.8/10) - **Process Analysis:** 7.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Nutrient Workflow?** - **Seller:** [Nutrient](https://www.g2.com/sellers/nutrient) - **Year Founded:** 2011 - **HQ Location:** Raleigh, North Carolina USA - **Twitter:** @nutrientdocs (4,183 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nutrientdocs (141 employees on LinkedIn®) - **Phone:** +1 888 356 4219 **Who Uses This Product?** - **Company Size:** 53% Mid-Market, 33% Enterprise #### What Are Nutrient Workflow's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Customer Support (2 reviews) - Ease of Work (2 reviews) - Intuitive (2 reviews) - Customizability (1 reviews) **Cons:** - Complexity (2 reviews) - Coding Difficulty (1 reviews) - Complex Features (1 reviews) - Debugging Issues (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Nutrient Workflow? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Nutrient Workflow, highlighting its intuitive design and responsive support team. - Users value the **excellent customer support** from Nutrient Workflow, appreciating the team's responsiveness and helpfulness. - Users value the **ease of work** with Nutrient Workflow, appreciating its intuitive and efficient design for building workflows. - Users love the **intuitive design** of Nutrient Workflow, making it easy to build workflows effortlessly. - Users value the **customizability** of Nutrient Workflow, appreciating the ability to tailor workflows to their specific needs. **Cons:** - Users find the **complexity of building detailed workflows** in Nutrient Workflow can make the process cumbersome and frustrating. - Users find the **coding difficulty** in Nutrient Workflow frustrating, especially with JavaScript and SQL integration challenges. - Users find that **complex features** can complicate workflow creation, even with strong customer support available for assistance. - Users find that **debugging issues** in Nutrient Workflow can be tedious and complicates their development process. - Users find **integration issues** with JavaScript and SQL in Nutrient Workflow to be tedious and frustrating. #### What Are Recent G2 Reviews of Nutrient Workflow? **"[Easy to Use, Highly Customizable—Backed by Responsive Nutrient Workflow Support](https://www.g2.com/survey_responses/nutrient-workflow-review-12250456)"** **Rating:** 5.0/5.0 stars *— Kari P.* [Read full review](https://www.g2.com/survey_responses/nutrient-workflow-review-12250456) --- **"[Nutrient Workflow Makes Building Workflows Easy and Intuitive](https://www.g2.com/survey_responses/nutrient-workflow-review-12210242)"** **Rating:** 4.5/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/nutrient-workflow-review-12210242) --- ### 14. [Gatekeeper](https://www.g2.com/products/gatekeeper/reviews) Gatekeeper cuts vendor costs by an average of $1.3 million in year one, while reducing contract cycle times by 75% and saving 400+ hours per audit. Powered by LuminIQ agentic AI, Gatekeeper is the only unified platform combining contract lifecycle management (CLM), third-party and supplier risk management, and spend management software. Built for procurement, finance, and legal teams, Gatekeeper features industry-first AI agents for business operations that function as a digital workforce, autonomously handling contract management, contract analytics, vendor management, and compliance validation. LuminIQ agents read, reason, and act on data securely within the platform, explaining every decision for complete transparency and auditability. Organizations accelerate contracting through AI-powered contract summaries, clause extraction, automated redlining, intelligent approval routing, and integrated e-signature capabilities, while 24/7 third-party surveillance across financial, cybersecurity, and regulatory news sources automatically flags anomalies and non-compliant terms. The platform orchestrates procurement workflows and supplier relationship management while providing vendor security and privacy assessment tools. Gatekeeper's spend module reveals consolidation opportunities and tracks actual versus forecasted expenditures. With 1,700+ business application integrations, branded vendor portals, workflow management automation, and unlimited user access on all plans, Gatekeeper keeps organizations perpetually audit-ready. **Average Rating:** 4.5/5.0 **Total Reviews:** 82 **How Do G2 Users Rate Gatekeeper?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Gatekeeper?** - **Seller:** [Gatekeeper](https://www.g2.com/sellers/gatekeeper) - **Company Website:** https://www.gatekeeperhq.com - **Year Founded:** 2010 - **HQ Location:** London, United Kingdom - **Twitter:** @gatekeeperhq (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gatekeeperhq/ (115 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 49% Mid-Market, 29% Enterprise #### What Are Gatekeeper's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Customer Support (14 reviews) - Contract Management (11 reviews) - Implementation Ease (11 reviews) - Customization (9 reviews) **Cons:** - Missing Features (8 reviews) - Limited Customization (6 reviews) - Expensive (5 reviews) - High Fees (5 reviews) - Poor Customer Support (4 reviews) ### What Do G2 Reviewers Say About Gatekeeper? *AI-generated summary from verified user reviews* **Pros:** - Users find Gatekeeper's **ease of use** invaluable, appreciating its user-friendly design and streamlined workflows. - Users commend Gatekeeper's **responsive customer support** team, noting their timely assistance and effective issue resolution. - Users find Gatekeeper's **easy contract management** and templates greatly enhance efficiency and streamline organizational processes. - Users find Gatekeeper's **implementation ease** impressive, with straightforward setup and outstanding support from the team throughout. - Users value the **customization options** of Gatekeeper, enhancing their workflow and user experience significantly. **Cons:** - Users express a need for **missing customization features** , limiting their ability to tailor Gatekeeper to their needs. - Users find **limited customization options** frustrating, as it requires significant effort and lacks flexibility for unique needs. - Users find the **additional modules expensive** , with a significant price jump between different tiers affecting their budget. - Users feel the **high fees** for additional modules significantly impact the affordability of Gatekeeper's services. - Users report **poor customer support** , facing challenges with technical issues and difficulty in resolving problems effectively. #### What Are Recent G2 Reviews of Gatekeeper? **"[Easy-to-Connect CLM with a Powerful API](https://www.g2.com/survey_responses/gatekeeper-review-12409063)"** **Rating:** 4.5/5.0 stars *— David d.* [Read full review](https://www.g2.com/survey_responses/gatekeeper-review-12409063) --- **"[Gatekeeper, it just works well!](https://www.g2.com/survey_responses/gatekeeper-review-11129491)"** **Rating:** 4.5/5.0 stars *— Lawrence B.* [Read full review](https://www.g2.com/survey_responses/gatekeeper-review-11129491) --- #### What Are G2 Users Discussing About Gatekeeper? - [Is GateKeeper free?](https://www.g2.com/discussions/is-gatekeeper-free) - [What is GateKeeper review?](https://www.g2.com/discussions/what-is-gatekeeper-review) - [Is GateKeeper cloud-based?](https://www.g2.com/discussions/is-gatekeeper-cloud-based) - [What is a GateKeeper software?](https://www.g2.com/discussions/what-is-a-gatekeeper-software) ### 15. [Xano](https://www.g2.com/products/xano/reviews) Xano is the fastest way to create a scalable backend for any app or agent — from mission-critical software to your latest vibe-coded project. As a unified platform, Xano gives you everything you need to build and deploy production-grade software — visually, with code, or through AI — and launch in minutes. Connect to any frontend, deploy with one click, and scale to millions of users. Trusted by 70,000+ builders. How It Works Building modern software usually means stitching together a mess of tools: databases, API gateways, serverless runtimes, integrations, auth, infrastructure, CI/CD, and monitoring. For AI agents, you’ll also need an orchestrator to plan, call tools, and manage workflows. With Xano, you get it all in one place — including a built-in agent builder. - Model data, compose logic, and expose secure APIs. - Integrate with any system and scale automatically. - Design AI agents that use your data and APIs, call external tools, and run server-side with full observability and guardrails. Works With Any Frontend. Use Xano with Lovable, Bolt, WeWeb, Retool, or custom code. Deploy your server-side logic, data, and runtime on Xano with production-grade compliance and reliability. When your prototype is ready to go live, you don’t have to rebuild — Xano scales with you. Why Teams Choose Xano - Infrastructure handled: Compliance, reliability, and scaling are built-in. - All-in-one tooling: Database, APIs, runtime, integrations, monitoring, and more. - Flexible building: Non-coders can use AI or the visual canvas, while pro devs can write and sync code in their IDE. Simply put: Xano takes care of the backend so you can focus on the business logic that makes your app unique. **Average Rating:** 4.7/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Xano?** - **Intelligence:** 8.8/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Process Overview:** 8.3/10 (Category avg: 8.8/10) - **Process Analysis:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Xano?** - **Seller:** [Xano](https://www.g2.com/sellers/xano) - **Company Website:** https://www.xano.com - **Year Founded:** 2014 - **HQ Location:** Woodland Hills, US - **Twitter:** @xano (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xano/ (52 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 88% Small-Business, 7% Mid-Market #### What Are Xano's Pros and Cons? **Pros:** - Ease of Use (36 reviews) - No-Code Development (21 reviews) - Speed (19 reviews) - Customer Support (18 reviews) - Easy Setup (17 reviews) **Cons:** - Missing Features (11 reviews) - Expensive (10 reviews) - Learning Difficulty (8 reviews) - Limited Features (8 reviews) - Pricing Issues (8 reviews) ### What Do G2 Reviewers Say About Xano? *AI-generated summary from verified user reviews* **Pros:** - Users find Xano's interface **easy to use** , enabling quick project deployment and efficient problem-solving. - Xano offers a **powerful no-code development** platform that empowers users to create complex backend solutions effortlessly. - Users rave about Xano's **incredible speed** , enabling rapid backend setup and seamless integration with front-end solutions. - Users value the **fast and helpful customer support** from Xano, ensuring solutions are always readily available. - Users love the **easy setup** of Xano, allowing quick transitions and efficient backend development without hassle. **Cons:** - Users express concern over **missing features** in Xano, particularly regarding data backup and database access limitations. - Users find Xano to be **expensive** as costs increase for resource-heavy apps and advanced features not included in basic plans. - Users find **learning Xano challenging** due to required technical knowledge and confusing documentation, affecting user-friendliness. - Users find Xano's **limited features** frustrating, especially regarding version control and data backup capabilities. - Users express concerns over **pricing issues** related to resource-heavy apps and limited access options in Xano. #### What Are Recent G2 Reviews of Xano? **"[Xano: a robust and scalable backend, ideal for centralizing business logic via API](https://www.g2.com/survey_responses/xano-review-12593013)"** **Rating:** 5.0/5.0 stars *— Frederic L.* [Read full review](https://www.g2.com/survey_responses/xano-review-12593013) --- **"[Xano - Easier way to manage Database](https://www.g2.com/survey_responses/xano-review-11230940)"** **Rating:** 4.0/5.0 stars *— Nolan T.* [Read full review](https://www.g2.com/survey_responses/xano-review-11230940) --- #### What Are G2 Users Discussing About Xano? - [What does Xano do?](https://www.g2.com/discussions/what-does-xano-do) - 1 comment - [What is no code backend?](https://www.g2.com/discussions/what-is-no-code-backend) - 1 comment - [What is Xano?](https://www.g2.com/discussions/what-is-xano) - 1 comment - [What is XANO used for?](https://www.g2.com/discussions/what-is-xano-used-for) ### 16. [CMW Platform](https://www.g2.com/products/cmw-platform/reviews) CMW Platform is a type of business process management (BPM) software that helps organizations design, automate, and manage workflows to improve operational efficiency, transparency, and compliance. Designed for mid-sized and large organizations across industries—including finance, healthcare, manufacturing, and professional services—CMW Platform enables business users to model processes using BPMN 2.0 and build applications with minimal IT involvement. Up to 95% of applications can be created entirely without coding using a visual interface, while developers still have the option to extend and customize functionality with high-code capabilities. The platform supports both cloud and on-premise deployment, allowing flexibility in infrastructure and compliance needs. It integrates with third-party systems, offers real-time collaboration, and enforces role-based access control to meet enterprise security requirements. Key features and capabilities include: # Visual BPMN 2.0 Process Modeling: Standardized and intuitive workflow design. # Low-Code Development: Enables business users to create up to 95% of applications without IT. # High-Code Extension: Offers full programming flexibility for advanced use cases. # Integration & APIs: Connects seamlessly with external systems and data sources. # Security & Collaboration: Role-based access, audit trails, and team communication tools. CMW Platform has been widely recognized by industry analysts and users: - Named #1 in BPM Platforms by Gartner Peer Insights based on user reviews - Received Best Ease of Use (Capterra 2023) and Software Advice Frontrunners 2024 awards in workflow software - Recognized as a High Performer with Fastest Implementation in G2 reports (2023–2024) cmwlab.com - Awarded the Champion Medal in the SoftwareReviews 2023 BPM Emotional Footprint report Users and experts highlight the platform's adaptability, usability, and power: + “Flexibility is outstanding…automate and manage our work more efficiently” — Acronis Service cmwlab.com + “Deceptively simple…power data management layer” — BPM.com cmwlab.com + “Comprehensive solutions…drag‑and‑drop feature simplifying the process for non-technical users” — TechDogs Use-case scenarios include automating approval workflows, case and document management, cross-department coordination, and operational monitoring. CMW Lab delivers regular updates to enhance performance, scalability, and user experience without disrupting live operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 137 **How Do G2 Users Rate CMW Platform?** - **Intelligence:** 9.0/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Process Overview:** 9.0/10 (Category avg: 8.8/10) - **Process Analysis:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind CMW Platform?** - **Seller:** [CMW Lab](https://www.g2.com/sellers/cmw-lab) - **Year Founded:** 2010 - **HQ Location:** Foxboro, MA - **Twitter:** @CMW_Lab (272 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1167436/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 34% Small-Business #### What Are CMW Platform's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customization (4 reviews) - Customer Support (3 reviews) - Implementation Ease (3 reviews) - No-coding (3 reviews) **Cons:** - Expensive (4 reviews) - Poor UI (3 reviews) - Steep Learning Curve (3 reviews) - Complexity (2 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About CMW Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of CMW Platform invaluable for managing tasks and streamlining business processes. - Users praise the **easy customization** of CMW Platform, allowing tailored workflows to enhance efficiency and organization. - Users praise the **fantastic customer support** of CMW Platform, enhancing their overall experience and satisfaction. - Users find the **implementation ease** of the CMW Platform exceptional, enhancing daily workflow efficiency and user satisfaction. - Users appreciate the **no-coding approach** of the CMW Platform, making workflow creation accessible for everyone. **Cons:** - Many users find the CMW Platform **expensive** , especially for small businesses with additional costs for advanced features. - Users find the **UI to be poor** , noting glitches and a slow learning curve that hinder usability. - Users find the **steep learning curve** of the CMW Platform to be challenging, particularly for advanced features and setup. - Users find the **complexity and high cost** of the CMW Platform challenging, especially for small businesses. - Users find the **difficult setup** of the CMW Platform to be time-consuming and challenging despite its user-friendliness. #### What Are Recent G2 Reviews of CMW Platform? **"[User-Friendly Workflow Automation with Great Features, but Pricey and Some Glitches](https://www.g2.com/survey_responses/cmw-platform-review-11810807)"** **Rating:** 4.5/5.0 stars *— Dharmik V.* [Read full review](https://www.g2.com/survey_responses/cmw-platform-review-11810807) --- **"[Automation of workflows that facilitates the sending of emails](https://www.g2.com/survey_responses/cmw-platform-review-12740171)"** **Rating:** 4.0/5.0 stars *— Francisco Jose S.* [Read full review](https://www.g2.com/survey_responses/cmw-platform-review-12740171) --- ### 17. [Navvia](https://www.g2.com/products/navvia/reviews) The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. **Average Rating:** 4.5/5.0 **Total Reviews:** 109 **How Do G2 Users Rate Navvia?** - **Intelligence:** 7.6/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Process Overview:** 9.0/10 (Category avg: 8.8/10) - **Process Analysis:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Navvia?** - **Seller:** [Navvia](https://www.g2.com/sellers/navvia) - **Year Founded:** 1999 - **HQ Location:** Toronto, Canada - **Twitter:** @GoNavvia (6,112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/141227/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 72% Enterprise, 18% Mid-Market #### What Are Navvia's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Process Management (2 reviews) - Automation Efficiency (1 reviews) - Ease of Work (1 reviews) **Cons:** - Access Restrictions (1 reviews) - Limited Customization (1 reviews) - Process Management (1 reviews) ### What Do G2 Reviewers Say About Navvia? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional customer support** of Navvia, noting their friendliness and quick response times. - Users find Navvia's interface **easy to use and navigate** , especially with its helpful process templates and guides. - Users value the **step-by-step process management guidance** from Navvia, simplifying operations and improving efficiency significantly. - Users value the **automation efficiency** of Navvia, as changes are automatically updated across processes, saving time and effort. - Users enjoy the **ease of work** with Navvia, benefiting from clear guidance and useful templates for process building. **Cons:** - Users face challenges with **access restrictions** that hinder downloading and sharing process documents effectively. - Users find significant **limitations in customization** options with Navvia, hindering their ability to personalize the experience. - Users face challenges with **downloading and sharing process documents** , impacting their ability to create and manage workspaces effectively. #### What Are Recent G2 Reviews of Navvia? **"[Navvia - Great tool for building ITSM processes](https://www.g2.com/survey_responses/navvia-review-10525947)"** **Rating:** 4.0/5.0 stars *— Verified User in Media Production* [Read full review](https://www.g2.com/survey_responses/navvia-review-10525947) --- **"[Great process design accelerator](https://www.g2.com/survey_responses/navvia-review-10424805)"** **Rating:** 4.5/5.0 stars *— SHILPA R.* [Read full review](https://www.g2.com/survey_responses/navvia-review-10424805) --- #### What Are G2 Users Discussing About Navvia? - [What are the benefits and drawbacks of using Navvia for process design and management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-navvia-for-process-design-and-management) - [What is Navvia used for?](https://www.g2.com/discussions/what-is-navvia-used-for) ### 18. [webMethods BPM](https://www.g2.com/products/webmethods-bpm/reviews) webMethods BPMS unites leading BPM and SOA capabilities to bring you a comprehensive set of fully integrated tools for automating and managing processes. **Average Rating:** 4.0/5.0 **Total Reviews:** 14 **How Do G2 Users Rate webMethods BPM?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.0/10) - **Process Analysis:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind webMethods BPM?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) - **Ownership:** SWX:IBM **Who Uses This Product?** - **Company Size:** 44% Enterprise, 31% Mid-Market #### What Are webMethods BPM's Pros and Cons? **Pros:** - Features (1 reviews) - Software Utility (1 reviews) **Cons:** - Poor UI (1 reviews) - UI Design (1 reviews) ### What Do G2 Reviewers Say About webMethods BPM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **transaction resubmission feature** in webMethods BPM, enhancing the chances of successful outcomes. - Users appreciate the **transaction resubmission feature** of webMethods BPM, enhancing the chances of successful outcomes after failures. **Cons:** - Users find the **UI outdated** and lacking in scalability and flexibility across various devices and screens. - Users find the **UI outdated** and call for improvements in scalability and flexibility across devices. #### What Are Recent G2 Reviews of webMethods BPM? **"[Efficient](https://www.g2.com/survey_responses/webmethods-bpm-review-4584635)"** **Rating:** 4.5/5.0 stars *— Awanish R.* [Read full review](https://www.g2.com/survey_responses/webmethods-bpm-review-4584635) --- **"[Streamlines Transactions, But Needs UI Revamp](https://www.g2.com/survey_responses/webmethods-bpm-review-12105041)"** **Rating:** 4.0/5.0 stars *— ALISHETTI S.* [Read full review](https://www.g2.com/survey_responses/webmethods-bpm-review-12105041) --- ### 19. [ProcessMaker](https://www.g2.com/products/processmaker/reviews) ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have. **Average Rating:** 4.3/5.0 **Total Reviews:** 275 **How Do G2 Users Rate ProcessMaker?** - **Intelligence:** 7.7/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Process Overview:** 8.6/10 (Category avg: 8.8/10) - **Process Analysis:** 8.4/10 (Category avg: 8.6/10) **Who Is the Company Behind ProcessMaker?** - **Seller:** [Decisions](https://www.g2.com/sellers/decisions) - **Year Founded:** 2010 - **HQ Location:** Virginia Beach, Virginia - **Twitter:** @decisions (466 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2373238/ (271 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 40% Mid-Market, 35% Enterprise #### What Are ProcessMaker's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Automation (3 reviews) - Efficiency (3 reviews) - Process Automation (3 reviews) - Customer Support (2 reviews) **Cons:** - Functionality Limitations (3 reviews) - Missing Features (3 reviews) - Bugs (2 reviews) - Limited Features (2 reviews) - Performance Issues (2 reviews) ### What Do G2 Reviewers Say About ProcessMaker? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **simple interface** of ProcessMaker, making workflow management easy for everyone. - Users value the **automation capabilities** of ProcessMaker, allowing easy creation of complex business processes without coding. - Users value the **efficiency** of ProcessMaker, appreciating its simple interface for easy workflow management and enterprise scale usage. - Users value the **flexibility and ease of use** in ProcessMaker for building and testing automation processes. - Users value the **accessible developer support** and training, making integration smooth and empowering self-sufficient usage. **Cons:** - Users face **functionality limitations** , such as issues with signatures and basic task execution in ProcessMaker. - Users are frustrated by the **missing features** in ProcessMaker, impacting basic task functionalities and signature inputs. - Users report encountering **hidden bugs** that disrupt workflows and indicate underlying issues with the app itself. - Users find the **limited features** of ProcessMaker frustrating, as basic tasks are not supported effectively. - Users report **performance issues** due to hidden bugs disrupting workflows and affecting the app's reliability. #### What Are Recent G2 Reviews of ProcessMaker? **"[Efficient workflow automation tool](https://www.g2.com/survey_responses/processmaker-review-10536107)"** **Rating:** 4.0/5.0 stars *— Izuchukwu M.* [Read full review](https://www.g2.com/survey_responses/processmaker-review-10536107) --- **"[ProcessMaker is an excellent business process automation software.](https://www.g2.com/survey_responses/processmaker-review-10551224)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/processmaker-review-10551224) --- #### What Are G2 Users Discussing About ProcessMaker? - [What is ProcessMaker used for?](https://www.g2.com/discussions/what-is-processmaker-used-for) - [How do you use process maker?](https://www.g2.com/discussions/how-do-you-use-process-maker) - [What is Process maker?](https://www.g2.com/discussions/what-is-process-maker) - [What are the three key components of a BPM system?](https://www.g2.com/discussions/processmaker-what-are-the-three-key-components-of-a-bpm-system) - 1 comment - [What are the features of BPM?](https://www.g2.com/discussions/what-are-the-features-of-bpm) ### 20. [Nected](https://www.g2.com/products/nected/reviews) Nected is a low-code/no-code rule engine and workflow automation/orchestration platform designed to facilitate rapid deployment of workflows and rules for product, growth, and tech teams. It allows users to integrate applications, create rules using a no-code editor, and sync outcomes with databases or trigger actions via APIs. The platform aims to accelerate time to market and reduce the technical bandwidth needed for repetitive tasks. **Average Rating:** 4.6/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Nected?** - **Intelligence:** 8.6/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Process Overview:** 8.9/10 (Category avg: 8.8/10) - **Process Analysis:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Nected?** - **Seller:** [Socioverse Tech](https://www.g2.com/sellers/socioverse-tech) - **Year Founded:** 2022 - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** https://www.linkedin.com/company/nected-ai (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 42% Mid-Market, 38% Small-Business #### What Are Nected's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Workflow Management (12 reviews) - Customer Support (11 reviews) - Automation (10 reviews) - Easy Integrations (10 reviews) **Cons:** - Learning Curve (10 reviews) - Learning Difficulty (8 reviews) - Not Intuitive (5 reviews) - Poor Interface Design (4 reviews) - Poor UI (4 reviews) ### What Do G2 Reviewers Say About Nected? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Nected, making business management simple and efficient for everyone. - Users commend the **simplified workflow management** in Nected, enhancing task delegation and improving project outcomes effectively. - Users praise Nected's **outstanding customer support** for quickly addressing needs and enhancing platform usability. - Users value the **effortless automation** of Nected, enabling efficient backend processes without coding expertise. - Users appreciate the **easy integrations** of Nected, enabling seamless workflows and efficient data management without extensive coding. **Cons:** - Users face a **steep learning curve** with Nected, finding it challenging to master all features initially. - Users note a **steep learning curve** with Nected, making it challenging for non-techie users initially. - Users find Nected **not intuitive** , struggling with a steep learning curve and needing better user guidance and interface design. - Users highlight the need for a **better interface design** , citing a steep learning curve and minor usability issues. - Users find the **poor UI** of Nected challenging, highlighting the need for improvements in design and user guidance. #### What Are Recent G2 Reviews of Nected? **"[The software helps us in creating baseline rules for our business automation](https://www.g2.com/survey_responses/nected-review-11709357)"** **Rating:** 5.0/5.0 stars *— Kishore K.* [Read full review](https://www.g2.com/survey_responses/nected-review-11709357) --- **"[Nected is a tool that doesn't need professional coding for changing the work flow](https://www.g2.com/survey_responses/nected-review-11443692)"** **Rating:** 4.0/5.0 stars *— Arpit S.* [Read full review](https://www.g2.com/survey_responses/nected-review-11443692) --- ### 21. [Abstra](https://www.g2.com/products/abstra/reviews) Abstra is a Python-based business process automation and management platform. Build workflows faster by combining Python with native facilities and AI, while retaining all the governance benefits inherent to traditional software development and enterprise-grade levels of monitoring and reliability. Use our tools to ease automating custom processes with scripts, UIs, integrations and more. Get started today. **Average Rating:** 4.9/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Abstra?** - **Intelligence:** 9.7/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Process Overview:** 9.7/10 (Category avg: 8.8/10) - **Process Analysis:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Abstra?** - **Seller:** [Abstra](https://www.g2.com/sellers/abstra) - **Year Founded:** 2020 - **HQ Location:** Rio de Janeiro, BR - **Twitter:** @abstra_cloud (31 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/abstra-tech/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of Abstra? **"[Abstra is a gamechanger for backoffice teams](https://www.g2.com/survey_responses/abstra-review-9713348)"** **Rating:** 5.0/5.0 stars *— Mario N.* [Read full review](https://www.g2.com/survey_responses/abstra-review-9713348) --- **"[Abstra, the best quality/price](https://www.g2.com/survey_responses/abstra-review-9876675)"** **Rating:** 5.0/5.0 stars *— David R.* [Read full review](https://www.g2.com/survey_responses/abstra-review-9876675) --- ### 22. [Moxo](https://www.g2.com/products/moxo-g2/reviews) Moxo is the AI orchestration platform built for business operations teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The old way relies on scattered emails and manual follow-ups; the Moxo way keeps every step clear, connected, and accountable. We put human actions and decisions at the center of workflows, while AI and automation clear the manual work behind the scenes. By connecting people, systems, and AI, Moxo drives the right actions, from the right people, at the right time —whether it’s client onboarding, multi-party approvals, or ongoing account management. Business teams can eliminate bottlenecks, reduce drop-offs, and keep critical milestones moving forward. Trusted by leading global enterprises across financial services, consulting, legal, and healthcare, Moxo is the smarter way to orchestrate mission-critical workflows with confidence. **Average Rating:** 4.5/5.0 **Total Reviews:** 192 **How Do G2 Users Rate Moxo?** - **Intelligence:** 8.3/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Process Overview:** 10.0/10 (Category avg: 8.8/10) - **Process Analysis:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Moxo?** - **Seller:** [Moxo](https://www.g2.com/sellers/moxo) - **Company Website:** https://www.moxo.com - **Year Founded:** 2012 - **HQ Location:** Cupertino, CA - **Twitter:** @PoweredByMoxo (10,432 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2858507/ (232 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 80% Small-Business, 18% Mid-Market #### What Are Moxo's Pros and Cons? **Pros:** - Ease of Use (76 reviews) - Customer Support (68 reviews) - Team Collaboration (39 reviews) - Helpful (35 reviews) - Communication (30 reviews) **Cons:** - Missing Features (39 reviews) - Limited Features (28 reviews) - Lacking Features (22 reviews) - Limited Customization (22 reviews) - Integration Issues (14 reviews) ### What Do G2 Reviewers Say About Moxo? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Moxo, finding the interface extremely user-friendly and efficient for their needs. - Users commend Moxo's **outstanding customer support** , which enhances efficiency and demonstrates genuine care for clients. - Users value the **seamless team collaboration** in Moxo, facilitating effective communication and task management. - Users find Moxo's **helpful support team** responsive and knowledgeable, enhancing their overall experience and efficiency. - Users love the **seamless communication** in Moxo, enhancing collaboration between agents and clients effectively. **Cons:** - Users find the **lack of essential features** in Moxo limits their ability to provide optimal client support. - Users express a need for **limited features** in Moxo, wishing for more control and integrations to enhance functionality. - Users feel Moxo is **lacking features** , particularly in client portal simulation and calendar integrations, limiting usability. - Users find **limited customization** in Moxo, with missing features that hinder client interaction and notifications control. - Users face **integration issues** with Moxo, particularly with calendar syncing and limited automation capabilities. #### What Are Recent G2 Reviews of Moxo? **"[Mass Inbound’s Review of Moxo](https://www.g2.com/survey_responses/moxo-review-11776761)"** **Rating:** 5.0/5.0 stars *— Dillon L.* [Read full review](https://www.g2.com/survey_responses/moxo-review-11776761) --- **"[Productivity enhancer and time saver!](https://www.g2.com/survey_responses/moxo-review-11687484)"** **Rating:** 5.0/5.0 stars *— Matt H.* [Read full review](https://www.g2.com/survey_responses/moxo-review-11687484) --- #### What Are G2 Users Discussing About Moxo? - [What does Moxtra do?](https://www.g2.com/discussions/what-does-moxtra-do) - [What is the use of Moxtra?](https://www.g2.com/discussions/what-is-the-use-of-moxtra) - [Is Moxtra open source?](https://www.g2.com/discussions/is-moxtra-open-source) - [Is Moxtra the same as zoom?](https://www.g2.com/discussions/is-moxtra-the-same-as-zoom) ### 23. [OpenText Solutions Business Manager (SBM)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews) Save time by accelerating business processes with orchestration, workflows, and process enforcement. **Average Rating:** 4.4/5.0 **Total Reviews:** 12 **How Do G2 Users Rate OpenText Solutions Business Manager (SBM)?** - **Intelligence:** 7.3/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10) - **Process Overview:** 8.3/10 (Category avg: 8.8/10) - **Process Analysis:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind OpenText Solutions Business Manager (SBM)?** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,565 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,048 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX **Who Uses This Product?** - **Company Size:** 75% Enterprise, 17% Small-Business #### What Are OpenText Solutions Business Manager (SBM)'s Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Features (2 reviews) - Productivity Improvement (2 reviews) - Customization (1 reviews) - User Interface (1 reviews) **Cons:** - Access Restrictions (1 reviews) - Limited Customization (1 reviews) - Technical Expertise Required (1 reviews) ### What Do G2 Reviewers Say About OpenText Solutions Business Manager (SBM)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of OpenText SBM, simplifying daily activities and enhancing business efficiency. - Users praise the **reporting tools** for enhancing performance metrics and workflow efficiency in OpenText SBM. - Users find that OpenText Solutions Business Manager provides **productivity improvement** by streamlining daily activities and reducing app clutter. - Users value the **customization options** in OpenText SBM, allowing tailored workspaces for collaborative tasks and goals. - Users appreciate the **visually driven Smart View interface** of OpenText SBM for its ease of access and customization. **Cons:** - Users often find that the **advanced features are not accessible** , limiting their ability to fully utilize OpenText SBM. - Users face **limited customization** options in OpenText Solutions Business Manager, restricting their ability to tailor solutions effectively. - Users find the software **bit technical** , which may pose a challenge for those lacking technical expertise. #### What Are Recent G2 Reviews of OpenText Solutions Business Manager (SBM)? **"[Best collaboration tool](https://www.g2.com/survey_responses/opentext-solutions-business-manager-sbm-review-10454405)"** **Rating:** 5.0/5.0 stars *— Rupali S.* [Read full review](https://www.g2.com/survey_responses/opentext-solutions-business-manager-sbm-review-10454405) --- **"[Opentext solution uses for creating Enterprise](https://www.g2.com/survey_responses/opentext-solutions-business-manager-sbm-review-10369983)"** **Rating:** 5.0/5.0 stars *— Deepak K.* [Read full review](https://www.g2.com/survey_responses/opentext-solutions-business-manager-sbm-review-10369983) --- ### 24. [BP Logix](https://www.g2.com/products/bp-logix/reviews) BP Logix helps leaders in regulated industries transform the way they get work done. Our powerful low-code automation platform, Process Director, empowers citizen developers and IT teams alike to: ◾ Create custom, scalable business applications that automate their most complex processes. ◾ Conquer compliance gaps with 24/7 audit tracking, electronic signatures, user access permissions, and more. ◾ Reduce costs and knock out backlogs with an agile low-code platform that is 20x faster than custom coding. **Average Rating:** 4.7/5.0 **Total Reviews:** 29 **How Do G2 Users Rate BP Logix?** - **Intelligence:** 6.7/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Process Overview:** 8.0/10 (Category avg: 8.8/10) - **Process Analysis:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind BP Logix?** - **Seller:** [BP Logix](https://www.g2.com/sellers/bp-logix) - **Year Founded:** 1995 - **HQ Location:** Encinitas, CA - **Twitter:** @bplogix (2,492 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/236159/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education - **Company Size:** 52% Enterprise, 38% Mid-Market #### What Are Recent G2 Reviews of BP Logix? **"[Director, Enterprise Security](https://www.g2.com/survey_responses/bp-logix-review-8050473)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/bp-logix-review-8050473) --- **"[Boost your business with BP Logix](https://www.g2.com/survey_responses/bp-logix-review-8255368)"** **Rating:** 5.0/5.0 stars *— Jan M.* [Read full review](https://www.g2.com/survey_responses/bp-logix-review-8255368) --- #### What Are G2 Users Discussing About BP Logix? - [What is BP Logix used for?](https://www.g2.com/discussions/what-is-bp-logix-used-for) ### 25. [FlowWright](https://www.g2.com/products/flowwright/reviews) What is FlowWright? FlowWright is the most intuitive and capable business process automation solution built on Microsoft .NET available. It is a workflow designer and engine, forms tool, message bus, business intelligence, and optimization engine all in one! Use FlowWright to Manage and Automate: - Complex projects to achieve efficiencies, understanding, and insight into real-time progress and status - Sales Processes to increase win rate and deal sizes (and make your CRM more effective and accurate) - Supply Chain operations - Legal processes in conjunction with iManage - Back-end functions for development and support teams - IT recovery and restore - Cloud application deployments - Insurance processes and transactions FlowWright lets you accelerate from whiteboard to solution - all in a way that allows for continuous improvement. The above represents just a short list of how customers are using FlowWright. Bring your ideas about improving your business by automating to achieve efficiencies, compliance, repeatability, reliability, and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 10 **How Do G2 Users Rate FlowWright?** - **Intelligence:** 10.0/10 (Category avg: 8.3/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Process Overview:** 9.3/10 (Category avg: 8.8/10) - **Process Analysis:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind FlowWright?** - **Seller:** [Innovative Process Solutions](https://www.g2.com/sellers/innovative-process-solutions) - **Year Founded:** 1997 - **HQ Location:** Waltham, MA - **Twitter:** @FlowWright_BPM (54 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11155101/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of FlowWright? **"[Chart flow](https://www.g2.com/survey_responses/flowwright-review-4943949)"** **Rating:** 5.0/5.0 stars *— Holly M.* [Read full review](https://www.g2.com/survey_responses/flowwright-review-4943949) --- **"[Good stuff](https://www.g2.com/survey_responses/flowwright-review-4866455)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/flowwright-review-4866455) --- #### What Are G2 Users Discussing About FlowWright? - [What is FlowWright used for?](https://www.g2.com/discussions/what-is-flowwright-used-for) ## What Is Business Process Management Software? [Process Automation Software](https://www.g2.com/categories/process-automation) ## What Software Categories Are Similar to Business Process Management Software? - [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) - [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa) - [Workflow Management Software](https://www.g2.com/categories/workflow-management) --- ## How Do You Choose the Right Business Process Management Software? ### What You Should Know About Business Process Management Software ### What is Business Process Management (BPM) Software? Business process management (BPM) is the practice of streamlining and improving business activities to more efficiently perform specific business actions. Often these business actions require cross-team collaboration and consist of many moving parts, whether they are software systems or human intervention. There are many BPM software products that can help companies achieve the ultimate goal of seamless workflow automation. BPM tools often provide process modeling, execution, and analysis functionality to help business managers ensure that the processes they need done are working efficiently and effectively. The possibilities are vast and varied: this software can be used for a host of different use cases, such as invoicing, marketing, and accounting. With business process automation solutions, businesses are able to improve and increase collaboration and be on the road toward automation. Through detailed mappings of processes and tools for managing workflows, professionals can get a birds-eye view of their business operations and thereby have a clear understanding of how they can optimize them.  #### What Types of Business Process Management (BPM) Software Exist? There are a few different types and use cases of BPM software, but each helps an organization streamline workflows. Although all of these tools capture business processes and give users the ability to automate them, they differ in terms of their ability for users to create standalone applications on top of these processes. **Standard BPM software** With standard BPM software, users get full control over their business processes, providing them with tools for monitoring execution performance and analyzing their current goals, workflows, and more. It should be noted that BPM solutions do not exist in isolation from a company’s broader software stack. On the contrary, it is key for them to integrate into various other tools, such as [CRM software](https://www.g2.com/categories/crm) and [ERP software](https://www.g2.com/categories/erp). With proper integration, users are able to better understand the company’s manifold processes in order to optimize or automate them.  **Digital process automation (DPA)** DPA is a subset of BPM and refers to those products which include all of the core functionality of BPM software, but also allow users to create standalone applications on top of business processes. For example, a retail company can use [digital process automation](https://www.g2.com/categories/business-process-management/f/digital-process-automation) to analyze how sales representatives are selling their products across various regions, such as how they input pipeline data into spreadsheets, send emails to prospects, and more. Then, an administrator can create an application which the salespeople can use to streamline and automate this process, helping them become more efficient. ### What are the Common Features of Business Process Management (BPM) Software? The following are some core features within BPM software that can help companies in defining, automating, and reporting on processes that are intended to help optimize businesses to deliver on company goals. **Real-time process monitoring:** Keeping track of the manifold processes a business has can be difficult, especially when doing so in real time across various systems. With properly deployed BPM software in place, users can monitor these processes in real time. This provides the benefit of being able to rigorously test variations and changes to these processes. For example, a business can test the effect of routing all of their support cases to a particular individual or system. If it is found that this is not working well, they can iterate and test different options, all while keeping a close eye on their BPM monitoring feature for insight. **Document automation:** Forms and documents are ubiquitous across businesses, such as onboarding documents for new employees, contracts for customers or vendors, and surveys. Manually inputting and analyzing data from these sources can be time consuming and tedious. BPM software can assist in automating this process, whether that be in part or in total. For example, one can use BPM to automate inputting data from new employees’ personal documents onto the company’s [core HR software](https://www.g2.com/categories/core-hr).  BPM tools will differ in regards to how much intelligence, or natural language understanding, they have built in. Thus, although most solutions will have optical character recognition (OCR) built-in, some will also provide the ability to understand documents. This would allow it to “read” documents and, for example, summarize the text therein or recognize key terms in order to input them into other documents or systems. **Process automation:** Automating processes and workflows does not happen overnight. BPM software provides features for facilitating this automation through process design and execution. In other words, users can use this software to not just document processes, but to also create them ex nihilo and to automate them, often via a drag-and-drop interface. In regards to how this is facilitated, many BPM products have a library in which to keep previously used or designed workflows for future use. In addition, some tools provide templates for common use cases, such as accounts payable, employee onboarding, and procurement. Users can adopt and adapt these templates for their particular needs and use case. Other Features of Business Process Management Software: [Document generation](https://www.g2.com/categories/business-process-management/f/document-generation), [Finance](https://www.g2.com/categories/business-process-management/f/finance), [Low-code app development](https://www.g2.com/categories/business-process-management/f/low-code-app-development), [No-code app development](https://www.g2.com/categories/business-process-management/f/no-code-app-development), [Process analysis](https://www.g2.com/categories/business-process-management/f/process-analysis) Specific Subject Matters: [Human resources](https://www.g2.com/categories/business-process-management/f/human-resources) ### What are the Benefits of Business Process Management (BPM) Software? Companies purchase BPM software because they need to solve some type of operational objective in a streamlined and efficient way. BPM software allows users to easily build unique workflows, assess the necessary steps required to carry out the objective, and integrate all the different solutions involved in the process. The actions that need to be carried out are usually time consuming and complex, so finding a way to automate these business processes can be very beneficial to any company. Additionally, BPM solutions can provide insights into the efficiency of processes. BPM tools can help identify bottlenecks and unnecessary process steps, and they even help hold employees accountable for their actions. **Increased efficiency:** Using BPM solutions ensures that tasks are carried out in the most efficient manner possible. The processes are set up in an optimal way so that businesses are not wasting resources and employees are not wasting time, steps are not being skipped, and all actions are being performed as they should be; therefore, all tasks are being performed to their fullest. **Enhanced productivity:** If companies are properly taking advantage of BPM tools, that means that they are saving their employees’ time through automation. By streamlining and automating the tedious tasks, workers have more time to focus on business-critical tasks instead of working on the time-consuming ones. **Improved collaboration:** Businesses can easily get siloed, with business units working on their own, focused on their own goals and metrics. Although they all strive to improve the broader business, collaboration between departments can be difficult. A key benefit for BPM software is providing a bird’s eye view of all of a company’s processes, across its departments. With one source of truth in place, interdepartmental conversations become easier and more fruitful. ### Who Uses Business Process Management (BPM) Software? Traditionally, BPM tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, BPM software is an easy solution. It is much rarer for small businesses to need a dedicated tool for workflow management. Within companies, BPM tools are frequently leveraged by operations and [IT administrators](https://www.g2.com/categories/business-process-management/f/it) but can expand to really any department that needs to automate business processes. Some companies may have dedicated business analysts or process directors who ensure that internal processes are as streamlined as possible. Here are some department-specific examples: **Sales:** BPM software can help automate actions performed by a [sales team](https://www.g2.com/categories/business-process-management/f/sales), specifically when it comes to contract creation and approval. Many BPM tools offer document management features specifically built for contract creation. Once a sales representative convinces a prospect to buy, the next step in the workflow is to send a contract. Based on the particular specifications of the deal, a contract can be created using BPM tools. **Supply chain:** Once a deal is finalized, the next step in a workflow may be to ship the goods purchased. If a document is signed, BPM software can help place the exact order bought by the customer. This is where the tool goes from working with a business’ CRM to working with their [supply chain software](https://www.g2.com/categories/business-process-management/f/supply-chain). The order is automatically entered into a company’s ERP system and the goods are manufactured and shipped. **Accounting:** Now that the goods are shipped and received, the accounting department needs to note the exact exchange of goods (i.e., how much was shipped, how much did they pay for it, etc.). This information can be inputted into an [accounting system](https://www.g2.com/categories/accounting) using BPM software. ### What are the Alternatives to Business Process Management (BPM) Software? Alternatives to BPM software can replace this type of software, either partially or completely: [Workflow management software](https://www.g2.com/categories/workflow-management) **:** Businesses should have a clear idea regarding what they are trying to achieve to determine the type of software they are looking for. Thus, if a business is looking for a more lightweight solution for facilitating workflow, workflow management software might be the best fit. This software helps to define and manage sequences of business activities and tasks and is more beneficial for small and medium-sized businesses with a low to medium complexity level of their operations. [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** If a business is looking to automate routine tasks, RPA might be a good option. RPA provides robots that mimic clicks and other activity on the computer screen and facilitates the automation of a host of tasks, such as invoicing and employee onboarding. These virtual agents perform actions following these workflows both with and without human supervision or intervention. [Rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) **:** Businesses should understand that they can pursue different avenues to achieve automation. Instead of BPM or in addition to it, users should investigate RAD software, such as the form of [low-code](https://www.g2.com/categories/low-code-development-platforms)and [no-code](https://www.g2.com/categories/no-code-development-platforms) development platforms. With this software, businesses are able to develop software quickly with minimal coding, reducing the need for extensive coding experience. Some of these tools are purpose-built for process automation.  #### Software Related to Business Process Management (BPM) Software The following solutions can be used in conjunction with BPM tools to create end-to-end business process automation and further advance digital transformation: [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** RPA software is somewhat of an automation advancement born from BPM. RPA software allows businesses to build and train bots to carry out tedious tasks. By providing both supervised and unsupervised automation, RPA software helps to take BPM one step further, in terms of seamless workflow automation and process execution. RPA tools may be used side by side or in lieu of BPM solutions. [Process mining software](https://www.g2.com/categories/process-mining) **:** While BPM tools help to set up workflows and automation, process mining software helps to monitor the automation and ensure the processes are being carried out correctly. Process mining software helps find where processes are falling short, which steps are being skipped, and how effective the processes are to the overall business objective. These tools can monitor event logs to make sure that employees are following all of the necessary steps or if they are skipping certain tasks. With the help of machine learning, process mining software can often inform business analysts of unnecessary steps that can streamline business processes. ### Challenges with Business Process Management (BPM) Software Software solutions can come with their own set of challenges. Especially when it comes to BPM solutions, which integrates and connects to systems across the organization, it is important to pay attention to the following core issues: **Return on investment (ROI):** The biggest issue with BPM software is understanding the ROI. It is hard to measure the exact level of productivity and efficiency gained from BPM tools, which can make gaining traction and internal adoption a struggle. **Integration:** Integration is another concern, especially with the rapid frequency that companies add new software solutions. However, with SaaS products becoming the norm, the ease of integrating disparate software products across departments is becoming easier. If a business is using legacy, on-premises solutions, it can be challenging and expensive to make the theoretical processes work seamlessly in practice. ### Which Companies Should Buy Business Process Management (BPM) Software? The implementation of artificial intelligence (AI) can have a positive impact on businesses across a host of different industries. Here are some examples: **Financial services:** Within financial institutions, such as banks, brokerage firms, and credit unions, it is common for a host of different systems to be used. They can benefit from a BPM tool that can help them get a better understanding of their business processes and the use of these various systems across the business. As an industry that is heavily regulated, BPM can be particularly beneficial, since it can assist in auditing company processes. **Healthcare:** For many healthcare-related organizations, software can help with processes such as inputting data related to new patients and processing insurance claims. This assists in analyzing the efficiency of current processes and improving them. Through the automation and streamlining of processes, healthcare companies can lower risk and costs, and make their billing and collections smarter. **Government:** It is commonly said that governmental organizations are inefficient. This stereotype is attributed to the fact that these organizations might be using legacy technology, as well as disparate tools across departments. The effects of this inefficiency are not trivial. With BPM software, governmental organizations can streamline and automate their workflows. ### How to Buy Business Process Management (BPM) Software #### Requirements Gathering (RFI/RFP) for Business Process Management (BPM) Software When looking to deploy a BPM solution, it is important to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase their first BPM software, or wherever a business is in its buying process, g2.com can help select the best option. Taking a holistic overview of the business systems and processes will help businesses to identify pain points. This will help them to figure out which software to buy (e.g., if it can effectively handle the business’ processes) and to develop buying criteria. A carefully created checklist can help in determining the necessary and nice-to-have features, such as features, budget, integrations, number of users, security requirements, cloud or on-premises solutions, and more. A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from a BPM software. #### Compare Business Process Management (BPM) Software Products **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Business Process Management (BPM) Software **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Business Process Management (BPM) Software Trends Digital transformation is working its way into every type of software, and BPM is no exception. AI and predictive analytics are two of the more powerful trends in the BPM space today. **Machine learning** By implementing machine learning functionality into BPM tools, these solutions can become more adaptive and predictive. If a BPM solution can learn what is working and what is not, and make changes autonomously that benefit the business, then it saves the company time, effort, and money. However, while truly intelligent BPM products are still years away, the logic is there and could impact the industry in massive ways. **Analytics** Analytics is a much more immediate trend for BPM tools. Being able to monitor and view the data that goes into each process is critical for businesses. It gives business users an understanding of exactly how effective and efficient each business process is and allows teams to adjust accordingly.