# Best Business Process Management Software - Page 2 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Business process management (BPM) software defines, automates, and reports on processes that optimize businesses and deliver on company goals. These tools aid in improving workflows and enhancing overall efficacy in day-to-day functions. BPM systems define processes spanning an entire company’s operations and subsequently monitor those processes. These tools can also be used to automate processes. The strength of BPM systems lies in their ability to provide an overview of the entire company, rendering them suitable for use by any department. However, they are commonly favored by operations teams. BPM systems can incorporate case management features, leading to common integrations with [CRM software](https://www.g2.com/categories/crm). While BPM software shares features and functionalities with other solutions, it is crucial to understand the differences between various offerings. Although both BPM systems and [workflow management software](https://www.g2.com/categories/workflow-management) facilitate the definition and management of sequences of business activities and tasks, the former is distinguished since it provides users the ability to get a broader picture of all the processes in an organization. While workflow management is a component of BPM, it is more about task management and how repeatable, less complex individual processes get accomplished. Businesses looking to create internal applications to streamline processes and automate tasks can utilize [rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) like low-code and no-code development platforms. These platforms sometimes have tools that assist in building process automation into applications. Solutions specifically tailored for building applications for a process automation use case are called [digital process automation (DPA)](https://www.g2.com/categories/digital-process-automation-dpa) software. Finally, businesses simply looking to map and mine their processes through diagramming, process discovery, and more can take advantage of [process mining software](https://www.g2.com/categories/process-mining). To qualify for inclusion in the Business Process Management (BPM) category, a product must: - Capture business processes, both software and human, outside of the context of automation - Use business process model and notation (BPMN) - Allow the creation of business rule logic - Provide tools for mapping and monitoring execution performance - Give users the ability to automate business processes - Have the ability to create forms and other basic interfaces in a digital format or allow for integrations with other tools for the data ## How Many Business Process Management Software Products Does G2 Track? **Total Products under this Category:** 179 ### Category Stats (May 2026) - **Average Rating**: 4.53/5 - **New Reviews This Quarter**: 204 - **Buyer Segments**: Mid-Market 45% │ Small-Business 31% │ Enterprise 24% - **Top Trending Product**: FlowForma Process Automation (+0.012) *Last updated: May 18, 2026* ## How Does G2 Rank Business Process Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 11,200+ Authentic Reviews - 179+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Business Process Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) | 4.4/5.0 (1,039 reviews) | Microsoft 365 process automation | "[Reliable No-Code Automations with Seamless Microsoft 365 Integration](https://www.g2.com/survey_responses/microsoft-power-automate-review-12826550)" | | 2 | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5.0 (1,205 reviews) | Document-driven workflow automation | "[Document Management and Automation](https://www.g2.com/survey_responses/laserfiche-review-3536890)" | | 3 | [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) | 4.5/5.0 (533 reviews) | Form-led approvals and task routing | "[Streamlines Church Communications Efficiently](https://www.g2.com/survey_responses/jotform-workflows-review-12838577)" | | 4 | [Bizagi](https://www.g2.com/products/bizagi/reviews) | 4.6/5.0 (300 reviews) | Visual process modeling and workflow improvement | "[Bizagi Simplifies BPMN Process Mapping and Keeps Teams Aligned](https://www.g2.com/survey_responses/bizagi-review-12794183)" | | 5 | [AuraQuantic](https://www.g2.com/products/auraquantic/reviews) | 4.9/5.0 (61 reviews) | No-code process automation and visibility | "[Automation and Efficiency](https://www.g2.com/survey_responses/auraquantic-review-10770192)" | | 6 | [Appian](https://www.g2.com/products/appian/reviews) | 4.5/5.0 (422 reviews) | Enterprise low-code process automation | "[Empowers Workflow Efficiency, but Customization Could Improve](https://www.g2.com/survey_responses/appian-review-12869419)" | | 7 | [Quixy](https://www.g2.com/products/quixy/reviews) | 5.0/5.0 (130 reviews) | No-code workflow and app building | "[Quixy Makes Building Custom Apps Fast with an Intuitive Drag-and-Drop Interface.](https://www.g2.com/survey_responses/quixy-review-12876858)" | | 8 | [Camunda](https://www.g2.com/products/camunda/reviews) | 4.5/5.0 (315 reviews) | Developer-led process orchestration | "[Camunda: Scalable Flexibility with Some Adoption Challenges](https://www.g2.com/survey_responses/camunda-review-12624528)" | | 9 | [Nintex](https://www.g2.com/products/nintex-nintex/reviews) | 4.3/5.0 (1,272 reviews) | Low-code workflow and document automation | "[Boosts Productivity with No-Code Automation](https://www.g2.com/survey_responses/nintex-review-12454818)" | | 10 | [Emakin](https://www.g2.com/products/emakin/reviews) | 4.9/5.0 (28 reviews) | — | "[Emakin within BPM Platforms](https://www.g2.com/survey_responses/emakin-review-12308155)" | ## Which Business Process Management Software Is Best for Your Use Case? - **Leader:** [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - **Highest Performer:** [Quixy](https://www.g2.com/products/quixy/reviews) - **Easiest to Use:** [Emakin](https://www.g2.com/products/emakin/reviews) - **Top Trending:** [Camunda](https://www.g2.com/products/camunda/reviews) - **Best Free Software:** [Nintex](https://www.g2.com/products/nintex-nintex/reviews) ## Which Type of Business Process Management Software Tools Are You Looking For? - [Business Process Management Software](https://www.g2.com/categories/business-process-management) *(current)* - [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) - [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa) - [Workflow Management Software](https://www.g2.com/categories/workflow-management) --- **Sponsored** ### Moxo Moxo is the AI orchestration platform built for business operations teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The old way relies on scattered emails and manual follow-ups; the Moxo way keeps every step clear, connected, and accountable. We put human actions and decisions at the center of workflows, while AI and automation clear the manual work behind the scenes. By connecting people, systems, and AI, Moxo drives the right actions, from the right people, at the right time —whether it’s client onboarding, multi-party approvals, or ongoing account management. Business teams can eliminate bottlenecks, reduce drop-offs, and keep critical milestones moving forward. Trusted by leading global enterprises across financial services, consulting, legal, and healthcare, Moxo is the smarter way to orchestrate mission-critical workflows with confidence. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=163&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=16700&secure%5Bresource_id%5D=163&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-process-management%2Fmid-market&secure%5Btoken%5D=80be9b3523cee1462ddf53b3ccb41d09682d5dc5dd0d7168dc5b22119ef01ae8&secure%5Burl%5D=https%3A%2F%2Fwww.moxo.com%2Fproduct%2Foverview&secure%5Burl_type%5D=paid_promos) --- ## Buyer Guide: Key Questions for Choosing Business Process Management Software Software ### How should I choose Business Process Management software? Based on my evaluation of review patterns, I recommend starting with the process problem that creates the most rework. If the project is tied to ERP, CRM, billing, or data migration, prioritize implementation depth, integration history, and reporting support. If the need is operational, focus on workflow ownership, training, handoffs, and how the vendor handles scope changes after kickoff. ### What trends are shaping Business Process Management software right now? From my evaluation of reviewer patterns and current market sources, several themes stand out in BPM: - **AI-assisted process documentation:** BPM teams are using AI to draft, update, and classify process knowledge faster. - **Process mining as proof:** More teams are using execution data to find gaps between the documented process and the way work actually happens. - **Compliance inside process design:** Review, approval, and control steps are being built into workflows earlier. - **BPM tied to automation:** Process design is becoming closer to system implementation, integration, and workflow automation. - **Role-based process access:** Teams want process knowledge that employees can use in daily work, not static documents that only specialists read. ### What does Business Process Management software do? I define Business Process Management software as a set of tools and services that help teams design, run, monitor, and improve business processes. It serves as an operating layer for work that spans departments, systems, and external partners. These platforms often support process mapping, workflow planning, implementation work, reporting, migration, and customer or operational service flows. Instead of managing process work through scattered updates, manual trackers, and unclear ownership, teams get a structured environment for planning, assigning, and reviewing how work gets done. ### Why do businesses use Business Process Management software? Businesses use Business Process Management software when process work becomes too large or technical to manage through informal coordination. In the G2 reviews I evaluated, users often describe BPM as useful during implementations, system upgrades, data projects, outsourced operations, and customer support programs. Several benefits come up often in the reviews: - Users like having a clear delivery plan when rolling out ERP, CRM, billing, or support systems. - Many mention access to skilled teams for implementation, configuration, analytics, and migration work. - Support quality matters — users call out responsive teams and clear issue handling. - Buyers used BPM tools and partners to reduce internal strain when workflows crossed IT, operations, finance, and service teams. The main friction points appear around pricing, contract scope, configuration limits, and team handoffs. ### Who uses Business Process Management software primarily? After reviewing user patterns, I found that BPM software supports teams that are close to process ownership, system delivery, or operational change. - **IT teams:** Use BPM software for implementation, integration, migration, and technical support. - **Operations teams:** Use it to structure repeatable workflows and service delivery. - **Finance teams:** Rely on it during ERP, billing, reporting, and approval-related projects. - **Analytics teams:** Use related services for database work, data quality, and reporting needs. - **Customer service teams:** Use BPM tools for support workflows, help desk operations, and communication processes. This category fits best when business users and technical teams need to work from the same process plan. ### What types of Business Process Management software should I consider? Based on the way G2 reviewers describe the category, BPM software usually falls into several practical groups: - **Enterprise implementation platforms and partners:** Best for ERP, CRM, billing, SAP, Salesforce, and Workday-related work. - **Process consulting and managed service providers:** Best for planning, delivery, staffing, training, and ongoing operational support. - **Data and analytics-focused BPM solutions:** Best for migration, reporting, database work, and performance tracking. - **Customer operations tools:** Best for help desk workflows, BPO training, support operations, and messaging-based service programs. The right fit depends on the specific process problem, the systems involved, and the level of outside support needed. ### What are the core features to look for in Business Process Management software? From the G2 review patterns I evaluated, Business Process Management software's core capabilities include: - Process mapping and workflow planning tools that translate operations into structured, repeatable flows. - Implementation and configuration support that reduces setup complexity at the start. - Task ownership and resource management for clear accountability across process steps. - Data migration and system integration support for connecting existing tools and records. - Reporting and analytics that surface process performance and identify bottlenecks. - Training and documentation support that drives adoption beyond initial rollout. - Customer support workflow tools for organizations where service operations are part of the use case. - Security and access controls that protect sensitive business data across user roles. It is worth asking how the vendor handles change requests, since several users point to friction when scope, pricing, or configuration needs shift after kickoff. --- ## What Are the Top-Rated Business Process Management Software Products in 2026? ### 1. [Process Street](https://www.g2.com/products/process-street/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 450 **Product Description:** Process Street is a Compliance Operations Platform that helps teams run their most critical processes the right way, every time. Powered by AI agents, it ensures that policies are enforced, tasks are completed in the correct order, and everything is fully documented for audit readiness. Process Street is built for operational and compliance teams who need more control than task management tools offer, but without the complexity of legacy BPM or GRC systems. It enables anyone on the team to create, update, and run structured workflows without writing code. Instead of just documenting procedures, Process Street turns them into live, trackable processes that drive real execution. At the center of Process Street is Cora, an embedded AI compliance agent that monitors workflows in real time. Cora identifies skipped steps, flags potential risks, and ensures that each process stays aligned with internal policies and external regulations. Organizations use Cora to maintain compliance with frameworks such as ISO 9001, SOC 2, HIPAA, and others, without relying on manual oversight or last-minute audit preparation. The platform consists of three tightly integrated layers. First, document management allows teams to centralize policies, SOPs, and handbooks with full version control, approval workflows, and role-based permissions. Second, the process management engine turns those documents into workflows that assign tasks, route approvals, and collect data. Finally, Cora works across both layers to monitor execution, detect non-compliance, and generate audit-ready records in real time. Key capabilities include: • AI-powered compliance monitoring to enforce standards and surface process risks • No code workflow automation with tasks, forms, logic rules, and approvals • Controlled document management with audit trails, permissions, and version history • Automatic audit readiness with complete tracking of task activity and execution history • Integration with over 8000 tools, including Salesforce, Slack, Workday, and Google Workspace Process Street is used across industries like healthcare, financial services, real estate, and manufacturing. It is especially valuable to teams in operations, compliance, quality, and HR who need to ensure consistency, reduce risk, and prove that every step was followed. By combining structure, automation, and intelligence, Process Street helps teams replace manual processes with scalable systems that deliver control, visibility, and confidence across the business. ### What Do G2 Reviewers Say About Process Street? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Process Street, streamlining workflows and enhancing productivity effortlessly. - Users value the **efficiency** of Process Street, finding it flexible, user-friendly, and perfect for internal processes. - Users appreciate the **process efficiency** of Process Street, enjoying its flexibility and ease of use for daily tasks. - Users value the **detailed task management** of Process Street, ensuring efficiency and clarity in workflows and tasks. - Users value the **built-in automation** of Process Street, enhancing flexibility and simplifying complex workflows effortlessly. **Cons:** - Users find the **learning curve steep** for advanced features, making initial use challenging but rewarding once mastered. - Users find the **learning difficulty** with advanced features can be overwhelming, especially for new or solo users. - Users find **limited customization** options in Process Street, hindering flexibility and ease of use in automations. - Users find the **complexity of setup and integrations** in Process Street to be a significant hurdle for efficiency. - Users find a lack of **essential features** in Process Street, hindering document management and integration capabilities. #### What Are Recent G2 Reviews of Process Street? **"[Getting Work Done Right Through Structured, Automated Workflows](https://www.g2.com/survey_responses/process-street-review-12386923)"** **Rating:** 4.5/5.0 stars *— Rachel C.* [Read full review](https://www.g2.com/survey_responses/process-street-review-12386923) --- **"[Well-Designed, Simple SOP Workflows with Powerful Logic and Integrations](https://www.g2.com/survey_responses/process-street-review-5437211)"** **Rating:** 4.5/5.0 stars *— Wayne V.* [Read full review](https://www.g2.com/survey_responses/process-street-review-5437211) --- #### What Are G2 Users Discussing About Process Street? - [What is Process Street used for?](https://www.g2.com/discussions/what-is-process-street-used-for) - [What does Process Street do?](https://www.g2.com/discussions/what-does-process-street-do) - 2 comments - [What is software process workflow?](https://www.g2.com/discussions/what-is-software-process-workflow) ### 2. [Cotalker](https://www.g2.com/products/cotalker/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 19 **Product Description:** We unleash the potential of companies, their assets and people, with the fluidity, efficiency and intelligence provided by our SaaS platform & suite of digital products for workflow management. Interconnectable flows, automatable and adaptable to the processes and evolution of the business, in products that range from the total coverage of digital solutions for work flows in the field, to the back office, integrating a panoramic control, because, we understood that those who do not see the full picture will only make incomplete decisions. We create markets with purpose. We envision being the digital front of all operations #### What Are Recent G2 Reviews of Cotalker? **"[The most customizable and versatile solution we have ever used](https://www.g2.com/survey_responses/cotalker-review-8125989)"** **Rating:** 5.0/5.0 stars *— Rodrigo P.* [Read full review](https://www.g2.com/survey_responses/cotalker-review-8125989) --- **"[Quick and easy management of equipment maintenance](https://www.g2.com/survey_responses/cotalker-review-8127386)"** **Rating:** 5.0/5.0 stars *— Pedro R.* [Read full review](https://www.g2.com/survey_responses/cotalker-review-8127386) --- ### 3. [Gluu](https://www.g2.com/products/gluu-gluu/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 22 **Product Description:** Gluu is a process operations platform that connects how you design work with how teams run it. Map end-to-end processes (incl. BPMN 2.0) with roles, controls and SOPs, and publish them to web, iOS and Android. Turn flows into execution by scheduling checklists, recurring tasks and case workflows with owners, due dates, approvals and required evidence. Frontline staff get the right task, instruction and form at the right time; managers see progress, handoffs and bottlenecks in real time. Capture data at the source with no-code forms; automate reminders and scheduled reports; keep versioned documents, clear ownership and a complete activity trail. Log issues, incidents and CAPAs in context, link risks and controls, and prove that standard work was followed—every time. Gluu addresses the gap between static process documents and daily execution. It creates one place for standard work that is easy to follow, maintain and continuously improve—reducing IT backlog and change friction. Outcomes include faster onboarding, fewer errors, consistent compliance and clearer accountability across sites. “Gluu lets us see if tasks haven't been done and if work is not flowing - in the entire value chain.” — Hans Jørgen Ebbesen, CEO, CJ A/S “Covers ISO 9001 and ISO 27001 requirements.” — Meindert V., CEO “Innovative and user-friendly application for business process management.” — Fabian L., CEO ### What Do G2 Reviewers Say About Gluu? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Gluu, making it simple to create and navigate high-level instructions. - Users appreciate the **collaboration features** of Gluu, enabling seamless communication and transparency in process management. - Users praise Gluu's **exceptional customer support** , highlighting personal assistance that enhances their experience and process management. - Users value Gluu for its **flexible process management** that enhances operational efficiency and customization for their unique needs. - Users value Gluu's **robust task management and API integrations** , enhancing process efficiency and collaboration for teams. **Cons:** - Users find the **difficult setup** of Gluu challenging, requiring significant trial and error for proper configuration. - Users note **missing features** in Gluu, with some functions being unnecessary and minor changes overlooked. - Users note **slow performance** with Gluu, though improvements in 2024 have addressed many previous issues. - Users face **duplication issues** when managing processes, complicating the experience and creating inefficiencies. - Users feel that the product is **expensive** , questioning the need to pay more for unrequested new features. #### What Are Recent G2 Reviews of Gluu? **"[User-friendly platform for managing and executing processes](https://www.g2.com/survey_responses/gluu-review-11869912)"** **Rating:** 4.0/5.0 stars *— Jonas K.* [Read full review](https://www.g2.com/survey_responses/gluu-review-11869912) --- **"[Gluu brings intelligent process engineering back tonlife](https://www.g2.com/survey_responses/gluu-review-11788543)"** **Rating:** 5.0/5.0 stars *— Brad H.* [Read full review](https://www.g2.com/survey_responses/gluu-review-11788543) --- ### 4. [Tungsten TotalAgility](https://www.g2.com/products/tungsten-totalagility/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 42 **Product Description:** The Industry’s Only Low‑Code, Integrated, End‑to‑End Intelligent Automation Solution Tungsten TotalAgility is a powerful all-in-one solution that combines document and process intelligence using the industry's leading capture, OCR, and process orchestration technology. Harness the Tungsten Intelligent Automation Platform, Tungsten TotalAgility, to go beyond AI-powered RPA by unlocking document intelligence, connecting disparate systems, and orchestrating human and digital workers to execute and automate workflows across your high-value business processes. • Document Intelligence: Apply cognitive capture and artificial intelligence to unstructured data to  automate and extract information and unlock data insights. • Process Orchestration: Orchestrate digital workflows in collaboration with users, systems , and data. • Connected Systems: Bring together your critical business systems— enterprise applications, legacy systems, mobile, chatbots, and more—across internal and external business processes. :: Successful Organizations Rely on TotalAgility :: Tungsten TotalAgility® streamlines building and deploying intelligent process automation so you can expand human and digital workforce capacity. Receive, execute, route, and report on workflow tasks from a single platform. Why customers choose TotalAgility? • Industry-leading document intelligence: Our intelligent document processing technology processes documents and data with the highest accuracy and speed. • Low-code automation: Powerful tools to build, deploy and accelerate enterprise automation. • End-to-end business process handling: A central intelligent automation platform to handle dynamic tasks, trigger automated rules and deploy on-demand workforce capacity. • Mobile engagement: Deliver enhanced customer experiences across any channel and any device. #### What Are Recent G2 Reviews of Tungsten TotalAgility? **"[Automation with Kofax KTA](https://www.g2.com/survey_responses/tungsten-totalagility-review-8206333)"** **Rating:** 4.5/5.0 stars *— Shahir A.* [Read full review](https://www.g2.com/survey_responses/tungsten-totalagility-review-8206333) --- **"[Worked with KOFAX for Helba Investment project where extracted hand written data.](https://www.g2.com/survey_responses/tungsten-totalagility-review-9416972)"** **Rating:** 4.5/5.0 stars *— Dipen P.* [Read full review](https://www.g2.com/survey_responses/tungsten-totalagility-review-9416972) --- #### What Are G2 Users Discussing About Tungsten TotalAgility? - [What is Kofax Transformation Module?](https://www.g2.com/discussions/what-is-kofax-transformation-module) - [What is the Kofax system?](https://www.g2.com/discussions/what-is-the-kofax-system) - [What is the use of Kofax?](https://www.g2.com/discussions/what-is-the-use-of-kofax) ### 5. [Comidor](https://www.g2.com/products/comidor/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 18 **Product Description:** Comidor provides the fastest and most efficient way to build and deliver composable business apps and modernize your business. Our powerful Low-code BPM solution combines Low-Code with Hyperautomation and helps fast-growing businesses to: • Turn fresh ideas into applications • Automate end-to-end processes • Empower their people to do their best ### What Do G2 Reviewers Say About Comidor? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation capabilities** of Comidor, significantly reducing time spent on tasks and enhancing efficiency. - Users love the **automation focus** of Comidor, enhancing efficiency through intelligent workflows and low-code application development. - Users commend the **user-friendly interface** of Comidor, enabling effortless navigation and efficient workflow management. - Users find **low code capabilities** of Comidor invaluable for rapidly developing and customizing applications without coding skills. - Users praise the **unlimited customization capabilities** of Comidor, enhancing automation and workflow efficiency without coding skills. **Cons:** - Users find the **extensive need for training and testing** challenging when adjusting to version upgrades in Comidor. - Users acknowledge a **steep learning curve** due to necessary training and testing after version upgrades to ensure smooth workflows. - Users note the **limited customization options** of Comidor, which restricts flexibility despite its intuitive nature. #### What Are Recent G2 Reviews of Comidor? **"[Optimized material ordering for our bakery](https://www.g2.com/survey_responses/comidor-review-7898176)"** **Rating:** 5.0/5.0 stars *— Christos V.* [Read full review](https://www.g2.com/survey_responses/comidor-review-7898176) --- **"[Low-code platform for customer service and consulting services](https://www.g2.com/survey_responses/comidor-review-7898056)"** **Rating:** 5.0/5.0 stars *— Mike T.* [Read full review](https://www.g2.com/survey_responses/comidor-review-7898056) --- #### What Are G2 Users Discussing About Comidor? - [What is Comidor used for?](https://www.g2.com/discussions/what-is-comidor-used-for) - 1 comment ### 6. [SAP Signavio](https://www.g2.com/products/sap-signavio/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 57 **Product Description:** SAP Signavio was founded in 2009, as a spin-off from the Hasso Plattner Institute in Potsdam, Germany. Its vision was to address the need for accessible and collaborative business process management tools. Over the years, Signavio expanded its suite of solutions to include process mining and advanced collaboration tools, driving significant improvements in business process transformation and management. This expansion allowed Signavio to cater to a broad range of industries worldwide, helping organizations enhance efficiency and foster innovation. In 2021, SAP acquired Signavio, marking a significant milestone in its journey. Today, as part of SAP, Signavio continues to evolve and innovate. SAP Signavio Process Transformation Suite is a cloud-based business transformation solution designed to assist organizations in understanding, improving, and transforming their end-to-end business processes. By enhancing visibility and promoting teamwork across departments, SAP Signavio enables businesses to streamline operations and foster a culture of continuous improvement. The suite caters to a diverse range of users, from process experts like business analysts, process managers, to business users like executives seeking to optimize their processes end-to-end. Its user-friendly interface and powerful analytical tools make it suitable for companies of all sizes, from small enterprises to large corporations. Specific use cases for SAP Signavio include from ERP transformations, to process excellence or risk and compliance, without forgetting the implementation of AI Agents. The SAP Signavio Process Transformation Suite offers a comprehensive set of integrated modules to support the entire process continuous improvement lifecycle. Key components include: - Process Analysis and Mining: Discover and analyze existing processes to identify bottlenecks and inefficiencies, uncovering opportunities for enhancement. - Process Modeling: Create detailed process representations to facilitate collaboration and alignment among stakeholders, with the journey modeller connecting customer journeys to underlying processes for operational excellence and customer-centricity. - Collaboration Hub: Enhance teamwork and transparency by enabling real-time sharing of insights, feedback, and updates, serving as a single source of truth. - Process Governance: Streamline and standardize change efforts through automated governance workflows, boosting compliance and reducing risk. - Process Transformation Manager: Achieve faster, smarter, and sustainable value realization. - Value Accelerators: Access themed content to accelerate transformation projects, with resources easily browsable and installable via the value accelerator library. A standout feature of the suite is its built-in AI capabilities, offering data-driven insights and recommendations for enhanced decision-making and accelerated value realization. These tools empower businesses to optimize processes, streamline governance, and improve outcomes, positioning the SAP Signavio suite as a leader in holistic business process transformation, helping organizations navigate change with confidence and clarity. ### What Do G2 Reviewers Say About SAP Signavio? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SAP Signavio, benefiting from intuitive tools and seamless collaboration features. - Users appreciate the **real-time collaboration** features of SAP Signavio, enhancing efficiency and driving continuous improvement. - Users value the **ease of process mapping and collaboration** with SAP Signavio, significantly enhancing workflow efficiency and alignment. - Users value the **intuitive collaboration features** of SAP Signavio, enhancing teamwork and streamlining communication within the platform. - Users value the **intuitive visualization design** of SAP Signavio, which enhances collaboration and process efficiency significantly. **Cons:** - Users find the **complexity** of SAP Signavio a barrier, especially during setup and configuration for advanced features. - Users find SAP Signavio **lacking features** due to its complexity, high cost, and performance issues with large data sets. - Users experience **slow performance** with SAP Signavio, especially when managing larger or more complex process data. - Users find the **steep learning curve** of SAP Signavio challenging, requiring significant time and training to master. - Users face **integration issues** with non-SAP tools, hindering a seamless experience and overall efficiency. #### What Are Recent G2 Reviews of SAP Signavio? **"[Revolutionizes Process Management, But Best for SAP-Driven Environments](https://www.g2.com/survey_responses/sap-signavio-review-12806877)"** **Rating:** 5.0/5.0 stars *— vishwa l.* [Read full review](https://www.g2.com/survey_responses/sap-signavio-review-12806877) --- **"[A Real Transformation Partner, Not Just a Modeling Tool](https://www.g2.com/survey_responses/sap-signavio-review-12836379)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/sap-signavio-review-12836379) --- #### What Are G2 Users Discussing About SAP Signavio? - [What is SAP Signavio used for?](https://www.g2.com/discussions/what-is-sap-signavio-used-for) - 1 comment - [What is the best business process management software?](https://www.g2.com/discussions/what-is-the-best-business-process-management-software) - 1 comment - [Is Signavio open source?](https://www.g2.com/discussions/is-signavio-open-source) - 2 comments ### 7. [CMW Platform](https://www.g2.com/products/cmw-platform/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 137 **Product Description:** CMW Platform is a type of business process management (BPM) software that helps organizations design, automate, and manage workflows to improve operational efficiency, transparency, and compliance. Designed for mid-sized and large organizations across industries—including finance, healthcare, manufacturing, and professional services—CMW Platform enables business users to model processes using BPMN 2.0 and build applications with minimal IT involvement. Up to 95% of applications can be created entirely without coding using a visual interface, while developers still have the option to extend and customize functionality with high-code capabilities. The platform supports both cloud and on-premise deployment, allowing flexibility in infrastructure and compliance needs. It integrates with third-party systems, offers real-time collaboration, and enforces role-based access control to meet enterprise security requirements. Key features and capabilities include: # Visual BPMN 2.0 Process Modeling: Standardized and intuitive workflow design. # Low-Code Development: Enables business users to create up to 95% of applications without IT. # High-Code Extension: Offers full programming flexibility for advanced use cases. # Integration & APIs: Connects seamlessly with external systems and data sources. # Security & Collaboration: Role-based access, audit trails, and team communication tools. CMW Platform has been widely recognized by industry analysts and users: - Named #1 in BPM Platforms by Gartner Peer Insights based on user reviews - Received Best Ease of Use (Capterra 2023) and Software Advice Frontrunners 2024 awards in workflow software - Recognized as a High Performer with Fastest Implementation in G2 reports (2023–2024) cmwlab.com - Awarded the Champion Medal in the SoftwareReviews 2023 BPM Emotional Footprint report Users and experts highlight the platform's adaptability, usability, and power: + “Flexibility is outstanding…automate and manage our work more efficiently” — Acronis Service cmwlab.com + “Deceptively simple…power data management layer” — BPM.com cmwlab.com + “Comprehensive solutions…drag‑and‑drop feature simplifying the process for non-technical users” — TechDogs Use-case scenarios include automating approval workflows, case and document management, cross-department coordination, and operational monitoring. CMW Lab delivers regular updates to enhance performance, scalability, and user experience without disrupting live operations. ### What Do G2 Reviewers Say About CMW Platform? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of the CMW Platform, enabling non-techies to create workflows effortlessly. - Users love the **flexible customization** options of CMW Platform, enabling tailored workflows that enhance efficiency and organization. - Users praise the **fantastic customer support** of CMW Platform, enhancing their overall experience and satisfaction. - Users praise the **easy integrations** with third-party applications, enhancing their workflow and project management efficiency. - Users value the **ease of use and useful features** of CMW Platform, enhancing task management and collaboration efficiency. **Cons:** - Users find the pricing of CMW Platform to be **expensive** , particularly for small businesses and advanced features. - Users find the **UI to be underwhelming** , suggesting a need for modernization and improved intuitiveness for better usability. - Users find a **steep learning curve** for advanced features, making the initial setup challenging and time-consuming. - Users find the **complexity of the platform** challenging, requiring training and making it costly for small businesses. - Users find the **difficult setup** of the CMW Platform to be time-consuming and challenging despite its user-friendly interface. #### What Are Recent G2 Reviews of CMW Platform? **"[Automation of workflows that facilitates the sending of emails](https://www.g2.com/survey_responses/cmw-platform-review-12740171)"** **Rating:** 4.0/5.0 stars *— Francisco Jose S.* [Read full review](https://www.g2.com/survey_responses/cmw-platform-review-12740171) --- **"[User-Friendly Workflow Automation with Great Features, but Pricey and Some Glitches](https://www.g2.com/survey_responses/cmw-platform-review-11810807)"** **Rating:** 4.5/5.0 stars *— Dharmik V.* [Read full review](https://www.g2.com/survey_responses/cmw-platform-review-11810807) --- ### 8. [Nutrient Workflow](https://www.g2.com/products/nutrient-workflow/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 36 **Product Description:** Nutrient Workflow (formerly Integrify) process automation software is built with powerful, intuitive tools for ease of use and rapid deployment. Nutrient Workflow is the choice for organizations or departments looking to automate and streamline their daily workflow processes for high efficiency and to ensure consistent standards are followed. Our Fortune 500 customers have automated a wide variety of workflows in operations, finance, HR, IT, marketing, and customer service. ### What Do G2 Reviewers Say About Nutrient Workflow? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Nutrient Workflow, appreciating its intuitive design and customizable workflows. - Users commend the **exceptional customer support** from Nutrient Workflow, appreciating their responsiveness and dedication to user success. - Users value the **customizability** of Nutrient Workflow, allowing them to tailor workflows that suit their unique processes. - Users find the **ease of learning** with Nutrient Workflow invaluable, especially for building workflows without IT expertise. - Users value the **ease of use** of Nutrient Workflow, finding it intuitive and user-friendly for building workflows. **Cons:** - Users find the **coding difficulty** in Nutrient Workflow frustrating, with tedious integration and debugging processes impacting usability. - Users find that **complex features** can make building workflows cumbersome, though customer service helps resolve issues. - Users find the **complexity of building detailed workflows** in Nutrient Workflow to be frustrating and cumbersome at times. - Users find **debugging issues** in Nutrient Workflow frustrating and tedious, making the process harder than necessary. - Users find the **integration issues** with JavaScript and SQL frustrating, making the coding process tedious and challenging. #### What Are Recent G2 Reviews of Nutrient Workflow? **"[Nutrient Workflow Makes Building Workflows Easy and Intuitive](https://www.g2.com/survey_responses/nutrient-workflow-review-12210242)"** **Rating:** 4.5/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/nutrient-workflow-review-12210242) --- **"[Easy to Use, Highly Customizable—Backed by Responsive Nutrient Workflow Support](https://www.g2.com/survey_responses/nutrient-workflow-review-12250456)"** **Rating:** 5.0/5.0 stars *— Kari P.* [Read full review](https://www.g2.com/survey_responses/nutrient-workflow-review-12250456) --- ### 9. [Gatekeeper](https://www.g2.com/products/gatekeeper/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 82 **Product Description:** Gatekeeper cuts vendor costs by an average of $1.3 million in year one, while reducing contract cycle times by 75% and saving 400+ hours per audit. Powered by LuminIQ agentic AI, Gatekeeper is the only unified platform combining contract lifecycle management (CLM), third-party and supplier risk management, and spend management software. Built for procurement, finance, and legal teams, Gatekeeper features industry-first AI agents for business operations that function as a digital workforce, autonomously handling contract management, contract analytics, vendor management, and compliance validation. LuminIQ agents read, reason, and act on data securely within the platform, explaining every decision for complete transparency and auditability. Organizations accelerate contracting through AI-powered contract summaries, clause extraction, automated redlining, intelligent approval routing, and integrated e-signature capabilities, while 24/7 third-party surveillance across financial, cybersecurity, and regulatory news sources automatically flags anomalies and non-compliant terms. The platform orchestrates procurement workflows and supplier relationship management while providing vendor security and privacy assessment tools. Gatekeeper's spend module reveals consolidation opportunities and tracks actual versus forecasted expenditures. With 1,700+ business application integrations, branded vendor portals, workflow management automation, and unlimited user access on all plans, Gatekeeper keeps organizations perpetually audit-ready. ### What Do G2 Reviewers Say About Gatekeeper? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Gatekeeper, highlighting its intuitive design and excellent support for implementation. - Users value the **exceptional customer support** from Gatekeeper, always providing timely assistance and thorough guidance. - Users value the **efficient contract management** features of Gatekeeper, enhancing workflow and collaboration across departments. - Users value the **implementation ease** of Gatekeeper, benefiting from user-friendly design and excellent support throughout setup. - Users value the **customization options** in Gatekeeper, enhancing workflows and simplifying user management effectively. **Cons:** - Users express concern over **missing features** , such as customization options and integration with ERP systems in Gatekeeper. - Users find the **limited customization** options of Gatekeeper restrictive, affecting their overall experience and flexibility. - Users find the **pricing structure expensive** , noting high costs for additional modules and vendor limitations. - Users find the **high fees** for additional modules and vendor quotas a significant drawback of Gatekeeper. - Users express frustration with **poor customer support** , finding it difficult to resolve issues effectively after submitting requests. #### What Are Recent G2 Reviews of Gatekeeper? **"[Gatekeeper, it just works well!](https://www.g2.com/survey_responses/gatekeeper-review-11129491)"** **Rating:** 4.5/5.0 stars *— Lawrence B.* [Read full review](https://www.g2.com/survey_responses/gatekeeper-review-11129491) --- **"[Easy-to-Connect CLM with a Powerful API](https://www.g2.com/survey_responses/gatekeeper-review-12409063)"** **Rating:** 4.5/5.0 stars *— David d.* [Read full review](https://www.g2.com/survey_responses/gatekeeper-review-12409063) --- #### What Are G2 Users Discussing About Gatekeeper? - [Is GateKeeper free?](https://www.g2.com/discussions/is-gatekeeper-free) - [What is GateKeeper review?](https://www.g2.com/discussions/what-is-gatekeeper-review) - [Is GateKeeper cloud-based?](https://www.g2.com/discussions/is-gatekeeper-cloud-based) ### 10. [iGrafx](https://www.g2.com/products/igrafx/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 83 **Product Description:** iGrafx empowers enterprises to understand, improve, and transform the way their business truly runs. As a leader in Process Intelligence, iGrafx Process360 Live unifies process mining, process mapping, and digital twin simulation in one end‑to‑end platform—giving organizations a complete, connected view of their operations. Process360 Live captures real process data, maps it visually, and simulates potential improvements so teams can identify inefficiencies, test changes safely, and drive measurable optimization. From aligning business and IT, to strengthening compliance, to accelerating initiatives like automation, RPA, Lean, and Six Sigma, iGrafx helps organizations turn their processes into a competitive advantage with clarity and confidence. With iGrafx, business leaders can discover how work actually happens, model how it should happen, and continuously optimize for ROI and operational excellence. Learn more at www.igrafx.com. #### What Are Recent G2 Reviews of iGrafx? **"[A complete set of tools with unique functionalities, for effective and efficient BPM.](https://www.g2.com/survey_responses/igrafx-review-8128562)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/igrafx-review-8128562) --- **"[Great for requirement elicitation sessions](https://www.g2.com/survey_responses/igrafx-review-9004233)"** **Rating:** 4.0/5.0 stars *— Sue G.* [Read full review](https://www.g2.com/survey_responses/igrafx-review-9004233) --- #### What Are G2 Users Discussing About iGrafx? - [What are the benefits and challenges of using iGrafx for process mapping and management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-igrafx-for-process-mapping-and-management) - [What is iGrafx used for?](https://www.g2.com/discussions/what-is-igrafx-used-for) ### 11. [NewgenONE Digital Transformation Platform](https://www.g2.com/products/newgenone-digital-transformation-platform/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 89 **Product Description:** Transform your business with NewgenONE, an intelligent enterprise orchestration platform, featuring a suite of cutting-edge technologies—from task automation to mission-critical, content-rich applications and advanced workflow orchestration. Effortlessly integrate your existing systems and devices into a seamless ecosystem that ensures personalized, efficient experiences across the board. Build powerful applications at lightning speed with NewgenONE, a completely native low-code platform. Enjoy seamless scalability, robust security, and built-in governance and compliance, all while accelerating automation across your enterprise. Automate thousands of enterprise-wide processes and stay ahead of the competition with rapid, innovative solutions. ### What Do G2 Reviewers Say About NewgenONE Digital Transformation Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **comprehensive end-to-end automation** of NewgenONE, simplifying complex processes without extensive technical skills. - Users value the **end-to-end automation** of NewgenONE, enhancing efficiency without requiring extensive technical expertise. - Users appreciate the **comprehensive end-to-end automation** features of NewgenONE, facilitating seamless workflow management without technical expertise. - Users appreciate the **end-to-end automation** of NewgenONE, finding it impressive for streamlined processes and user management. - Users appreciate the **low-code, no-code platform** of NewgenONE, enabling easy adoption and effective automation. **Cons:** - Users report encountering **numerous bugs** that complicate setup and hinder overall usability of NewgenONE. - Users face numerous **software bugs** and a complicated setup process that hinder effective utilization of NewgenONE. - Users report a **complex setup process** with NewgenONE, often hindered by bugs and complications during installation. - Users find the **setup process complicated** , often struggling with bugs and difficulties in creating a lab environment. - Users find the **difficult configuration** of NewgenONE challenging, especially during initial setup for basic environments. #### What Are Recent G2 Reviews of NewgenONE Digital Transformation Platform? **"[Powerful Low-Code BPM Platform with Seamless Automation](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-12033531)"** **Rating:** 4.0/5.0 stars *— Manu G.* [Read full review](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-12033531) --- **"[Great value for money!](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-7777255)"** **Rating:** 5.0/5.0 stars *— Ganesh K.* [Read full review](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-7777255) --- #### What Are G2 Users Discussing About NewgenONE Digital Transformation Platform? - [What does Enterprise document management system comprise?](https://www.g2.com/discussions/newgenone-what-does-enterprise-document-management-system-comprise) - [What does Enterprise document management system comprise?](https://www.g2.com/discussions/what-does-enterprise-document-management-system-comprise) - [What are the benefits of enterprise content management?](https://www.g2.com/discussions/omnidocs-enterprise-content-management-suite-what-are-the-benefits-of-enterprise-content-management) ### 12. [Navvia](https://www.g2.com/products/navvia/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 109 **Product Description:** The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. ### What Do G2 Reviewers Say About Navvia? *AI-generated summary from verified user reviews* **Pros:** - Users commend Navvia for its **exceptional customer support** , noting the friendly and knowledgeable assistance provided by reps. - Users love the **ease of use** of Navvia, appreciating its intuitive design and helpful process templates. - Users value the **step-by-step guidance** and templates from Navvia, enhancing operation and service management efficiency. - Users value the **automation efficiency** of Navvia, enjoying time-saving updates across process templates seamlessly. - Users appreciate the **step-by-step guidance** of Navvia for building processes, making operations and service management easy. **Cons:** - Users face challenges with **access restrictions** , particularly in downloading and sharing documents and managing workspaces. - Users are frustrated by the **limited customization** options available in Navvia, hindering tailored user experiences. - Users face challenges with **downloading and sharing process documents** , making collaboration and access management difficult. #### What Are Recent G2 Reviews of Navvia? **"[Great process design accelerator](https://www.g2.com/survey_responses/navvia-review-10424805)"** **Rating:** 4.5/5.0 stars *— SHILPA R.* [Read full review](https://www.g2.com/survey_responses/navvia-review-10424805) --- **"[Navvia - Great tool for building ITSM processes](https://www.g2.com/survey_responses/navvia-review-10525947)"** **Rating:** 4.0/5.0 stars *— Verified User in Media Production* [Read full review](https://www.g2.com/survey_responses/navvia-review-10525947) --- #### What Are G2 Users Discussing About Navvia? - [What are the benefits and drawbacks of using Navvia for process design and management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-navvia-for-process-design-and-management) - [What is Navvia used for?](https://www.g2.com/discussions/what-is-navvia-used-for) ### 13. [Oracle BPM](https://www.g2.com/products/oracle-bpm/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 67 **Product Description:** The Industry's Most Complete and Unified BPM Solution A complete solution for all types of processes that provides a unified process foundation, user-centric design, and social BPM interaction. Reduces complexity and risk and increases business efficiency and visibility. #### What Are Recent G2 Reviews of Oracle BPM? **"[Oracle in-house platform](https://www.g2.com/survey_responses/oracle-bpm-review-5188052)"** **Rating:** 5.0/5.0 stars *— Arun S.* [Read full review](https://www.g2.com/survey_responses/oracle-bpm-review-5188052) --- **"[Best for Business Process Management](https://www.g2.com/survey_responses/oracle-bpm-review-8289995)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/oracle-bpm-review-8289995) --- #### What Are G2 Users Discussing About Oracle BPM? - [What do you like most about Oracle BPM for business process management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-oracle-bpm-for-business-process-management-and-what-could-be-improved) - [What is Oracle BPM used for?](https://www.g2.com/discussions/what-is-oracle-bpm-used-for) - [What does BPM software do?](https://www.g2.com/discussions/what-does-bpm-software-do) ### 14. [Xano](https://www.g2.com/products/xano/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 67 **Product Description:** Xano is the fastest way to create a scalable backend for any app or agent — from mission-critical software to your latest vibe-coded project. As a unified platform, Xano gives you everything you need to build and deploy production-grade software — visually, with code, or through AI — and launch in minutes. Connect to any frontend, deploy with one click, and scale to millions of users. Trusted by 70,000+ builders. How It Works Building modern software usually means stitching together a mess of tools: databases, API gateways, serverless runtimes, integrations, auth, infrastructure, CI/CD, and monitoring. For AI agents, you’ll also need an orchestrator to plan, call tools, and manage workflows. With Xano, you get it all in one place — including a built-in agent builder. - Model data, compose logic, and expose secure APIs. - Integrate with any system and scale automatically. - Design AI agents that use your data and APIs, call external tools, and run server-side with full observability and guardrails. Works With Any Frontend. Use Xano with Lovable, Bolt, WeWeb, Retool, or custom code. Deploy your server-side logic, data, and runtime on Xano with production-grade compliance and reliability. When your prototype is ready to go live, you don’t have to rebuild — Xano scales with you. Why Teams Choose Xano - Infrastructure handled: Compliance, reliability, and scaling are built-in. - All-in-one tooling: Database, APIs, runtime, integrations, monitoring, and more. - Flexible building: Non-coders can use AI or the visual canvas, while pro devs can write and sync code in their IDE. Simply put: Xano takes care of the backend so you can focus on the business logic that makes your app unique. ### What Do G2 Reviewers Say About Xano? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Xano, enabling backend development without coding and simplifying integration processes. - Users value the **no-code development** capabilities of Xano, enabling backend API creation without coding complexities. - Users appreciate the **fast backend development** capabilities of Xano, significantly speeding up project launches from weeks to hours. - Users commend Xano for its **responsive customer support** , which enhances their experience and helps launch projects quickly. - Users appreciate the **no coding** capability of Xano, facilitating seamless backend development and easy integration with frontend. **Cons:** - Users highlight the **missing real-time features** in Xano, which limits the application's responsiveness and functionality. - Some users find Xano to be **expensive** , especially with initial pricing concerns despite recent reductions. - Users note a **learning difficulty** with Xano, requiring some technical knowledge before fully utilizing the platform. - Users find the **pricing issues** concerning, especially the high costs associated with scaling their backend needs. - Users note a **somewhat high learning curve** with Xano, which is expected due to its powerful features. #### What Are Recent G2 Reviews of Xano? **"[Xano - Easier way to manage Database](https://www.g2.com/survey_responses/xano-review-11230940)"** **Rating:** 4.0/5.0 stars *— Nolan T.* [Read full review](https://www.g2.com/survey_responses/xano-review-11230940) --- **"[Xano: a robust and scalable backend, ideal for centralizing business logic via API](https://www.g2.com/survey_responses/xano-review-12593013)"** **Rating:** 5.0/5.0 stars *— Frederic L.* [Read full review](https://www.g2.com/survey_responses/xano-review-12593013) --- #### What Are G2 Users Discussing About Xano? - [What does Xano do?](https://www.g2.com/discussions/what-does-xano-do) - 1 comment - [What is no code backend?](https://www.g2.com/discussions/what-is-no-code-backend) - 1 comment - [What is Xano?](https://www.g2.com/discussions/what-is-xano) - 1 comment ### 15. [Nected](https://www.g2.com/products/nected/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 26 **Product Description:** Nected is a low-code/no-code rule engine and workflow automation/orchestration platform designed to facilitate rapid deployment of workflows and rules for product, growth, and tech teams. It allows users to integrate applications, create rules using a no-code editor, and sync outcomes with databases or trigger actions via APIs. The platform aims to accelerate time to market and reduce the technical bandwidth needed for repetitive tasks. ### What Do G2 Reviewers Say About Nected? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Nected, enabling efficient task delegation and streamlined workflow management. - Users appreciate the **streamlined workflow management** of Nected, experiencing improved task delegation and efficiency across projects. - Users value the **ease of automation** with Nected, empowering non-developers to streamline workflows effortlessly. - Users praise Nected’s **outstanding customer support** , which quickly addresses needs and enhances the overall user experience. - Users appreciate the **easy integrations** of Nected, enhancing task management and simplifying ETL processes without extensive coding. **Cons:** - Users find the **learning curve challenging** for non-techies, making initial familiarity with Nected difficult. - Users find the **learning difficulty** significant, needing time and support to fully grasp the platform's features. - Users find Nected **not intuitive** , requiring extensive documentation and familiarity to navigate effectively. - Users find Nected's **poor interface design** frustrating, experiencing a steep learning curve and usability challenges. - Users feel the **UI needs improvement** , highlighting a steep learning curve and quirks that hinder user experience. #### What Are Recent G2 Reviews of Nected? **"[The software helps us in creating baseline rules for our business automation](https://www.g2.com/survey_responses/nected-review-11709357)"** **Rating:** 5.0/5.0 stars *— Kishore K.* [Read full review](https://www.g2.com/survey_responses/nected-review-11709357) --- **"[Nected is a tool that doesn't need professional coding for changing the work flow](https://www.g2.com/survey_responses/nected-review-11443692)"** **Rating:** 4.0/5.0 stars *— Arpit S.* [Read full review](https://www.g2.com/survey_responses/nected-review-11443692) --- ### 16. [ProcessMaker](https://www.g2.com/products/processmaker/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 275 **Product Description:** ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have. ### What Do G2 Reviewers Say About ProcessMaker? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of ProcessMaker, enabling easy business process design even for non-coders. - Users highlight the **efficiency** of ProcessMaker, appreciating its user-friendly interface for managing workflows effortlessly. - Users find the **excellent customer support** invaluable, especially the access to developers and training for self-service. - Users value the **customization capabilities** of ProcessMaker, enabling tailored business process automation with ease and flexibility. - Users appreciate the **simple interface** of ProcessMaker, allowing quick and easy workflow management for everyone. **Cons:** - Users face **functionality limitations** with ProcessMaker, struggling with signature input and basic task performance. - Users are frustrated by the **missing features** in ProcessMaker, hindering basic tasks and functionality. - Users report **hidden bugs** in ProcessMaker that disrupt workflows and indicate underlying app issues. - Users find the **limited features** of ProcessMaker restrictive, lacking basic functionalities they expected. - Users report **performance issues** in ProcessMaker, citing hidden bugs that disrupt workflow and affect usability. #### What Are Recent G2 Reviews of ProcessMaker? **"[Efficient workflow automation tool](https://www.g2.com/survey_responses/processmaker-review-10536107)"** **Rating:** 4.0/5.0 stars *— Izuchukwu M.* [Read full review](https://www.g2.com/survey_responses/processmaker-review-10536107) --- **"[ProcessMaker is an excellent business process automation software.](https://www.g2.com/survey_responses/processmaker-review-10551224)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/processmaker-review-10551224) --- #### What Are G2 Users Discussing About ProcessMaker? - [What is ProcessMaker used for?](https://www.g2.com/discussions/what-is-processmaker-used-for) - [How do you use process maker?](https://www.g2.com/discussions/how-do-you-use-process-maker) - [What is Process maker?](https://www.g2.com/discussions/what-is-process-maker) ### 17. [webMethods BPM](https://www.g2.com/products/webmethods-bpm/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 14 **Product Description:** webMethods BPMS unites leading BPM and SOA capabilities to bring you a comprehensive set of fully integrated tools for automating and managing processes. ### What Do G2 Reviewers Say About webMethods BPM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **transaction resubmission feature** in webMethods BPM, as it enhances success rates after failures. - Users appreciate the **resubmission feature** in webMethods BPM, enhancing transaction success rates after failures. **Cons:** - Users criticize the **poor UI** of webMethods BPM, noting it feels outdated and lacks scalability across devices. - Users feel the **UI design is outdated** and lacks necessary improvements for better scalability and flexibility across devices. #### What Are Recent G2 Reviews of webMethods BPM? **"[Efficient](https://www.g2.com/survey_responses/webmethods-bpm-review-4584635)"** **Rating:** 4.5/5.0 stars *— Awanish R.* [Read full review](https://www.g2.com/survey_responses/webmethods-bpm-review-4584635) --- **"[Streamlines Transactions, But Needs UI Revamp](https://www.g2.com/survey_responses/webmethods-bpm-review-12105041)"** **Rating:** 4.0/5.0 stars *— ALISHETTI S.* [Read full review](https://www.g2.com/survey_responses/webmethods-bpm-review-12105041) --- ### 18. [Moxo](https://www.g2.com/products/moxo-g2/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 192 **Product Description:** Moxo is the AI orchestration platform built for business operations teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The old way relies on scattered emails and manual follow-ups; the Moxo way keeps every step clear, connected, and accountable. We put human actions and decisions at the center of workflows, while AI and automation clear the manual work behind the scenes. By connecting people, systems, and AI, Moxo drives the right actions, from the right people, at the right time —whether it’s client onboarding, multi-party approvals, or ongoing account management. Business teams can eliminate bottlenecks, reduce drop-offs, and keep critical milestones moving forward. Trusted by leading global enterprises across financial services, consulting, legal, and healthcare, Moxo is the smarter way to orchestrate mission-critical workflows with confidence. ### What Do G2 Reviewers Say About Moxo? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Moxo, finding it seamless and efficient for their needs. - Users appreciate the **outstanding customer support** of Moxo, which enhances efficiency and fosters positive client relationships. - Users value the **ease of task assignment and clear communication** in Moxo, enhancing collaboration and teamwork. - Users find Moxo's **responsive support team** invaluable, enhancing the overall experience with their helpful assistance and guidance. - Users value the **effective communication** in Moxo, enhancing collaboration and streamlining client interactions seamlessly. **Cons:** - Users note the **missing features** in Moxo, such as a client portal simulation and better notification controls. - Users find Moxo lacks **essential features** like client portal simulation and robust calendar integrations, impacting usability. - Users find Moxo **lacking features** , such as a client portal simulation and improved notification controls. - Users find **limited customization** frustrating, desiring more control over features and client visibility in Moxo. - Users face **integration issues** with Moxo, particularly regarding calendar syncing and the lack of automation in workflows. #### What Are Recent G2 Reviews of Moxo? **"[Mass Inbound’s Review of Moxo](https://www.g2.com/survey_responses/moxo-review-11776761)"** **Rating:** 5.0/5.0 stars *— Dillon L.* [Read full review](https://www.g2.com/survey_responses/moxo-review-11776761) --- **"[Productivity enhancer and time saver!](https://www.g2.com/survey_responses/moxo-review-11687484)"** **Rating:** 5.0/5.0 stars *— Matt H.* [Read full review](https://www.g2.com/survey_responses/moxo-review-11687484) --- #### What Are G2 Users Discussing About Moxo? - [What does Moxtra do?](https://www.g2.com/discussions/what-does-moxtra-do) - [What is the use of Moxtra?](https://www.g2.com/discussions/what-is-the-use-of-moxtra) - [Is Moxtra open source?](https://www.g2.com/discussions/is-moxtra-open-source) ### 19. [Abstra](https://www.g2.com/products/abstra/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 10 **Product Description:** Abstra is a Python-based business process automation and management platform. Build workflows faster by combining Python with native facilities and AI, while retaining all the governance benefits inherent to traditional software development and enterprise-grade levels of monitoring and reliability. Use our tools to ease automating custom processes with scripts, UIs, integrations and more. Get started today. #### What Are Recent G2 Reviews of Abstra? **"[Abstra, the best quality/price](https://www.g2.com/survey_responses/abstra-review-9876675)"** **Rating:** 5.0/5.0 stars *— David R.* [Read full review](https://www.g2.com/survey_responses/abstra-review-9876675) --- **"[Abstra is a gamechanger for backoffice teams](https://www.g2.com/survey_responses/abstra-review-9713348)"** **Rating:** 5.0/5.0 stars *— Mario N.* [Read full review](https://www.g2.com/survey_responses/abstra-review-9713348) --- ### 20. [OpenText Solutions Business Manager (SBM)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 12 **Product Description:** Save time by accelerating business processes with orchestration, workflows, and process enforcement. ### What Do G2 Reviewers Say About OpenText Solutions Business Manager (SBM)? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of OpenText SBM makes daily activities smooth and cost-effective. - Users commend the **excellent reporting tool** and appreciate the overall features and ease of use of OpenText SBM. - Users find OpenText SBM enhances **productivity by streamlining daily activities** , reducing reliance on multiple apps and saving costs. - Users value the **customization options** in OpenText SBM, enabling tailored spaces for effective content sharing and collaboration. - Users appreciate the **visually driven Smart View interface** of OpenText Solutions Business Manager for creating customized workspaces. **Cons:** - Users find that there are **many advanced features not accessible** , limiting the full potential of OpenText SBM. - Users find the **limited customization** of OpenText SBM restricts their ability to tailor solutions to their needs. - Users find the software **requires significant technical expertise** , which can complicate usability for non-technical users. #### What Are Recent G2 Reviews of OpenText Solutions Business Manager (SBM)? **"[Opentext solution uses for creating Enterprise](https://www.g2.com/survey_responses/opentext-solutions-business-manager-sbm-review-10369983)"** **Rating:** 5.0/5.0 stars *— Deepak K.* [Read full review](https://www.g2.com/survey_responses/opentext-solutions-business-manager-sbm-review-10369983) --- **"[Best collaboration tool](https://www.g2.com/survey_responses/opentext-solutions-business-manager-sbm-review-10454405)"** **Rating:** 5.0/5.0 stars *— Rupali S.* [Read full review](https://www.g2.com/survey_responses/opentext-solutions-business-manager-sbm-review-10454405) --- ### 21. [AgilePoint NX](https://www.g2.com/products/agilepoint-nx/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **Product Description:** • AgilePoint is the industry’s first general-purpose, enterprise application platform with a layered low-code/no-code architecture. • AgilePoint uniquely combines low-code/no-code technology with enterprise process automation to deliver automation at scale. Why AgilePoint is both low-code and no-code? How does it work? • The AgilePoint no-code layer empowers citizen developers to create process and business applications via drag-and-drop, visual configuration of 700+ no-code activities, 65+ e-Form controls, 15+ dynamic process automation patterns, and 70+ connectors for the most popular enterprise systems and cloud services. • The AgilePoint low-code layer empowers professional developers to extend the library of no-code functions and maintain complete governance over the solutions. What types of applications can you create with AgilePoint? • Departmental and collaborative workflows • Enterprise, mission-critical, and end-to-end BPM automation applications • Hybrid digital process automation with RPA integration • Form-based, multi-channel, digital experience applications without workflow • General business applications for mobile, forms, spreadsheet, portal, apps, etc Download e-Book - https://bit.ly/3vEzlwE Why Most Low-Code/No-Code Solutions Are Not Enterprise-Ready, and learn the Top Ten Characteristics of Enterprise Low-Code/No-Code Industry-leading innovation and proven enterprise track records: • AgilePoint pioneered low-code/no-code innovation in combination with process automation starting in 2003, but not until around 2016 when analysts started advocating for low-code technology. • AgilePoint has been recognized across multiple industry analyst reports since 2008: o Gartner iBPMS Magic Quadrant Report o Gartner Low-Code Application Platform Magic Quadrant Report o Gartner High-Productivity Application PaaS Magic Quadrant Report o Forrester Digital Process Automation for Wide Deployment Wave Report o Forrester Low-Code Platform for AD& Wave Report • AgilePoint has enabled its enterprise customers to deliver low-code/no-code success since 2005. See Elbit Systems case study. • AgilePoint has more than 1000 global customers, including multiple Fortune 100s whose global operations rely on hundreds to thousands of digital processes and business applications built with AgilePoint. Why AgilePoint? The powerful combination of enterprise low-code/no-code, robust process automation, and a scalable layered architecture means that AgilePoint is purpose-built to enable both citizen and professional developers in a single platform. This has proven to transform people and processes and has enabled the world's largest enterprises to finally realize all of the benefits of low-code/no-code technology, and the organizational agility to be continuously transformative moving into the future. Request a demo and get started with AgilePoint today to leapfrog your competitions! #### What Are Recent G2 Reviews of AgilePoint NX? **"[Extremely Versatile Workflow and Form-Building Tool](https://www.g2.com/survey_responses/agilepoint-nx-review-4286471)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/agilepoint-nx-review-4286471) --- **"[Revolutionizing Business Process Automation with AgilePoint NX: A Comprehensive Review](https://www.g2.com/survey_responses/agilepoint-nx-review-7698186)"** **Rating:** 5.0/5.0 stars *— Abhimanyu .* [Read full review](https://www.g2.com/survey_responses/agilepoint-nx-review-7698186) --- #### What Are G2 Users Discussing About AgilePoint NX? - [What is AgilePoint NX used for?](https://www.g2.com/discussions/what-is-agilepoint-nx-used-for) ### 22. [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 171 **Product Description:** Managing information can be hard. We make it easy. Square 9 delivers Intelligent Information Management solutions that use generative AI-powered capture to remove the frustration of extracting data from documents, forms, and external sources, giving structure and meaning to the information your business depends on. By simplifying how information is captured and shared, we help teams focus on higher-value work instead of repetitive, manual tasks. With Square 9, your work flows freely across critical areas like Accounts Payable, Order Processing, Customer and Vendor Onboarding, and Contracts Management. The result is faster decisions, fewer errors, and more time for your team to focus on growth. More than 3,000 organizations in the U.S. rely on Square 9 to provide a platform for the intelligent document capture, indexing, search integration and business process automation. ### What Do G2 Reviewers Say About Square 9 Softworks? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Square 9 Softworks, praising its simplicity and intuitive navigation for document management. - Users appreciate how Square 9 offers **simplified document management** , ensuring easy access and compliance with workflows. - Users praise the **responsive customer support** of Square 9 Softworks, highlighting their knowledgeable assistance and problem-solving capabilities. - Users appreciate how Square 9 offers **streamlined organization** , enhancing document management and ease of access. - Users appreciate the **search functionality** of Square 9, enabling quick document retrieval and reducing paper clutter. **Cons:** - Users find the **learning curve challenging** , noting a lengthy setup process and basic functionality struggles. - Users express concerns about **missing features** that hinder optimal product utilization and custom reporting capabilities. - Users find the software's **complexity overwhelming** , particularly for new users due to its clunky and technical aspects. - Users often experience **performance issues** including slow logins and delayed downloads, impacting their overall productivity. - Users report **poor customer support** due to slow response times and lack of phone support for urgent issues. #### What Are Recent G2 Reviews of Square 9 Softworks? **"[At the tip of your fingers](https://www.g2.com/survey_responses/square-9-softworks-review-8341939)"** **Rating:** 4.5/5.0 stars *— Kathie L.* [Read full review](https://www.g2.com/survey_responses/square-9-softworks-review-8341939) --- **"[Document Capture Workflows that save time](https://www.g2.com/survey_responses/square-9-softworks-review-8232390)"** **Rating:** 4.5/5.0 stars *— Chris D.* [Read full review](https://www.g2.com/survey_responses/square-9-softworks-review-8232390) --- ### 23. [FlowWright](https://www.g2.com/products/flowwright/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 10 **Product Description:** What is FlowWright? FlowWright is the most intuitive and capable business process automation solution built on Microsoft .NET available. It is a workflow designer and engine, forms tool, message bus, business intelligence, and optimization engine all in one! Use FlowWright to Manage and Automate: - Complex projects to achieve efficiencies, understanding, and insight into real-time progress and status - Sales Processes to increase win rate and deal sizes (and make your CRM more effective and accurate) - Supply Chain operations - Legal processes in conjunction with iManage - Back-end functions for development and support teams - IT recovery and restore - Cloud application deployments - Insurance processes and transactions FlowWright lets you accelerate from whiteboard to solution - all in a way that allows for continuous improvement. The above represents just a short list of how customers are using FlowWright. Bring your ideas about improving your business by automating to achieve efficiencies, compliance, repeatability, reliability, and more. #### What Are Recent G2 Reviews of FlowWright? **"[Good stuff](https://www.g2.com/survey_responses/flowwright-review-4866455)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/flowwright-review-4866455) --- **"[Chart flow](https://www.g2.com/survey_responses/flowwright-review-4943949)"** **Rating:** 5.0/5.0 stars *— Holly M.* [Read full review](https://www.g2.com/survey_responses/flowwright-review-4943949) --- #### What Are G2 Users Discussing About FlowWright? - [What is FlowWright used for?](https://www.g2.com/discussions/what-is-flowwright-used-for) ### 24. [BP Logix](https://www.g2.com/products/bp-logix/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 29 **Product Description:** BP Logix helps leaders in regulated industries transform the way they get work done. Our powerful low-code automation platform, Process Director, empowers citizen developers and IT teams alike to: ◾ Create custom, scalable business applications that automate their most complex processes. ◾ Conquer compliance gaps with 24/7 audit tracking, electronic signatures, user access permissions, and more. ◾ Reduce costs and knock out backlogs with an agile low-code platform that is 20x faster than custom coding. #### What Are Recent G2 Reviews of BP Logix? **"[Director, Enterprise Security](https://www.g2.com/survey_responses/bp-logix-review-8050473)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/bp-logix-review-8050473) --- **"[Boost your business with BP Logix](https://www.g2.com/survey_responses/bp-logix-review-8255368)"** **Rating:** 5.0/5.0 stars *— Jan M.* [Read full review](https://www.g2.com/survey_responses/bp-logix-review-8255368) --- #### What Are G2 Users Discussing About BP Logix? - [What is BP Logix used for?](https://www.g2.com/discussions/what-is-bp-logix-used-for) ### 25. [SpiceCSM Engagement Suite](https://www.g2.com/products/spicecsm-engagement-suite/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 10 **Product Description:** SpiceX is the #1 platform for Data Orchestration, Workflow, and Unified User Interface. SpiceX offers the most advanced integration, automation, and business process management platform available that makes it easy to integrate and apply intelligent business processes in a unified platform that includes a flexible CRM / case management tool. SpiceX was developed to solve problems that we found in modern customer engagement. This included managing interactions that used many different workflows and orchestrating the data required to do so. Typically this consists of multiple systems, and processes dictating how to interact with each other. Our goal was to streamline and simplify that process which ultimately drives improvement across everything process-related. SpiceX's vision is a single process orchestration hub that provides the tools for the Citizen Developer to manage business processes and the data associated with it. A platform that includes all the applications, data, and processes that combine to create your ideal end-to-end solution. SpiceX was designed to be easy to use and provide technical capabilities to to non-technical users. #### What Are Recent G2 Reviews of SpiceCSM Engagement Suite? **"[This has been a great tool for our customer service as well as the managment tools we've developed](https://www.g2.com/survey_responses/spicecsm-engagement-suite-review-2474450)"** **Rating:** 5.0/5.0 stars *— Penny S.* [Read full review](https://www.g2.com/survey_responses/spicecsm-engagement-suite-review-2474450) --- **"[A Modern Tool for Engaging Customers Online](https://www.g2.com/survey_responses/spicecsm-engagement-suite-review-4214979)"** **Rating:** 5.0/5.0 stars *— Clinton M.* [Read full review](https://www.g2.com/survey_responses/spicecsm-engagement-suite-review-4214979) --- #### What Are G2 Users Discussing About SpiceCSM Engagement Suite? - [What is SpiceCSM Engagement Suite used for?](https://www.g2.com/discussions/what-is-spicecsm-engagement-suite-used-for) ## What Is Business Process Management Software? [Process Automation Software](https://www.g2.com/categories/process-automation) ## What Software Categories Are Similar to Business Process Management Software? - [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) - [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa) - [Workflow Management Software](https://www.g2.com/categories/workflow-management) --- ## How Do You Choose the Right Business Process Management Software? ### What You Should Know About Business Process Management Software ### What is Business Process Management (BPM) Software? Business process management (BPM) is the practice of streamlining and improving business activities to more efficiently perform specific business actions. Often these business actions require cross-team collaboration and consist of many moving parts, whether they are software systems or human intervention. There are many BPM software products that can help companies achieve the ultimate goal of seamless workflow automation. BPM tools often provide process modeling, execution, and analysis functionality to help business managers ensure that the processes they need done are working efficiently and effectively. The possibilities are vast and varied: this software can be used for a host of different use cases, such as invoicing, marketing, and accounting. With business process automation solutions, businesses are able to improve and increase collaboration and be on the road toward automation. Through detailed mappings of processes and tools for managing workflows, professionals can get a birds-eye view of their business operations and thereby have a clear understanding of how they can optimize them.  #### What Types of Business Process Management (BPM) Software Exist? There are a few different types and use cases of BPM software, but each helps an organization streamline workflows. Although all of these tools capture business processes and give users the ability to automate them, they differ in terms of their ability for users to create standalone applications on top of these processes. **Standard BPM software** With standard BPM software, users get full control over their business processes, providing them with tools for monitoring execution performance and analyzing their current goals, workflows, and more. It should be noted that BPM solutions do not exist in isolation from a company’s broader software stack. On the contrary, it is key for them to integrate into various other tools, such as [CRM software](https://www.g2.com/categories/crm) and [ERP software](https://www.g2.com/categories/erp). With proper integration, users are able to better understand the company’s manifold processes in order to optimize or automate them.  **Digital process automation (DPA)** DPA is a subset of BPM and refers to those products which include all of the core functionality of BPM software, but also allow users to create standalone applications on top of business processes. For example, a retail company can use [digital process automation](https://www.g2.com/categories/business-process-management/f/digital-process-automation) to analyze how sales representatives are selling their products across various regions, such as how they input pipeline data into spreadsheets, send emails to prospects, and more. Then, an administrator can create an application which the salespeople can use to streamline and automate this process, helping them become more efficient. ### What are the Common Features of Business Process Management (BPM) Software? The following are some core features within BPM software that can help companies in defining, automating, and reporting on processes that are intended to help optimize businesses to deliver on company goals. **Real-time process monitoring:** Keeping track of the manifold processes a business has can be difficult, especially when doing so in real time across various systems. With properly deployed BPM software in place, users can monitor these processes in real time. This provides the benefit of being able to rigorously test variations and changes to these processes. For example, a business can test the effect of routing all of their support cases to a particular individual or system. If it is found that this is not working well, they can iterate and test different options, all while keeping a close eye on their BPM monitoring feature for insight. **Document automation:** Forms and documents are ubiquitous across businesses, such as onboarding documents for new employees, contracts for customers or vendors, and surveys. Manually inputting and analyzing data from these sources can be time consuming and tedious. BPM software can assist in automating this process, whether that be in part or in total. For example, one can use BPM to automate inputting data from new employees’ personal documents onto the company’s [core HR software](https://www.g2.com/categories/core-hr).  BPM tools will differ in regards to how much intelligence, or natural language understanding, they have built in. Thus, although most solutions will have optical character recognition (OCR) built-in, some will also provide the ability to understand documents. This would allow it to “read” documents and, for example, summarize the text therein or recognize key terms in order to input them into other documents or systems. **Process automation:** Automating processes and workflows does not happen overnight. BPM software provides features for facilitating this automation through process design and execution. In other words, users can use this software to not just document processes, but to also create them ex nihilo and to automate them, often via a drag-and-drop interface. In regards to how this is facilitated, many BPM products have a library in which to keep previously used or designed workflows for future use. In addition, some tools provide templates for common use cases, such as accounts payable, employee onboarding, and procurement. Users can adopt and adapt these templates for their particular needs and use case. Other Features of Business Process Management Software: [Document generation](https://www.g2.com/categories/business-process-management/f/document-generation), [Finance](https://www.g2.com/categories/business-process-management/f/finance), [Low-code app development](https://www.g2.com/categories/business-process-management/f/low-code-app-development), [No-code app development](https://www.g2.com/categories/business-process-management/f/no-code-app-development), [Process analysis](https://www.g2.com/categories/business-process-management/f/process-analysis) Specific Subject Matters: [Human resources](https://www.g2.com/categories/business-process-management/f/human-resources) ### What are the Benefits of Business Process Management (BPM) Software? Companies purchase BPM software because they need to solve some type of operational objective in a streamlined and efficient way. BPM software allows users to easily build unique workflows, assess the necessary steps required to carry out the objective, and integrate all the different solutions involved in the process. The actions that need to be carried out are usually time consuming and complex, so finding a way to automate these business processes can be very beneficial to any company. Additionally, BPM solutions can provide insights into the efficiency of processes. BPM tools can help identify bottlenecks and unnecessary process steps, and they even help hold employees accountable for their actions. **Increased efficiency:** Using BPM solutions ensures that tasks are carried out in the most efficient manner possible. The processes are set up in an optimal way so that businesses are not wasting resources and employees are not wasting time, steps are not being skipped, and all actions are being performed as they should be; therefore, all tasks are being performed to their fullest. **Enhanced productivity:** If companies are properly taking advantage of BPM tools, that means that they are saving their employees’ time through automation. By streamlining and automating the tedious tasks, workers have more time to focus on business-critical tasks instead of working on the time-consuming ones. **Improved collaboration:** Businesses can easily get siloed, with business units working on their own, focused on their own goals and metrics. Although they all strive to improve the broader business, collaboration between departments can be difficult. A key benefit for BPM software is providing a bird’s eye view of all of a company’s processes, across its departments. With one source of truth in place, interdepartmental conversations become easier and more fruitful. ### Who Uses Business Process Management (BPM) Software? Traditionally, BPM tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, BPM software is an easy solution. It is much rarer for small businesses to need a dedicated tool for workflow management. Within companies, BPM tools are frequently leveraged by operations and [IT administrators](https://www.g2.com/categories/business-process-management/f/it) but can expand to really any department that needs to automate business processes. Some companies may have dedicated business analysts or process directors who ensure that internal processes are as streamlined as possible. Here are some department-specific examples: **Sales:** BPM software can help automate actions performed by a [sales team](https://www.g2.com/categories/business-process-management/f/sales), specifically when it comes to contract creation and approval. Many BPM tools offer document management features specifically built for contract creation. Once a sales representative convinces a prospect to buy, the next step in the workflow is to send a contract. Based on the particular specifications of the deal, a contract can be created using BPM tools. **Supply chain:** Once a deal is finalized, the next step in a workflow may be to ship the goods purchased. If a document is signed, BPM software can help place the exact order bought by the customer. This is where the tool goes from working with a business’ CRM to working with their [supply chain software](https://www.g2.com/categories/business-process-management/f/supply-chain). The order is automatically entered into a company’s ERP system and the goods are manufactured and shipped. **Accounting:** Now that the goods are shipped and received, the accounting department needs to note the exact exchange of goods (i.e., how much was shipped, how much did they pay for it, etc.). This information can be inputted into an [accounting system](https://www.g2.com/categories/accounting) using BPM software. ### What are the Alternatives to Business Process Management (BPM) Software? Alternatives to BPM software can replace this type of software, either partially or completely: [Workflow management software](https://www.g2.com/categories/workflow-management) **:** Businesses should have a clear idea regarding what they are trying to achieve to determine the type of software they are looking for. Thus, if a business is looking for a more lightweight solution for facilitating workflow, workflow management software might be the best fit. This software helps to define and manage sequences of business activities and tasks and is more beneficial for small and medium-sized businesses with a low to medium complexity level of their operations. [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** If a business is looking to automate routine tasks, RPA might be a good option. RPA provides robots that mimic clicks and other activity on the computer screen and facilitates the automation of a host of tasks, such as invoicing and employee onboarding. These virtual agents perform actions following these workflows both with and without human supervision or intervention. [Rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) **:** Businesses should understand that they can pursue different avenues to achieve automation. Instead of BPM or in addition to it, users should investigate RAD software, such as the form of [low-code](https://www.g2.com/categories/low-code-development-platforms)and [no-code](https://www.g2.com/categories/no-code-development-platforms) development platforms. With this software, businesses are able to develop software quickly with minimal coding, reducing the need for extensive coding experience. Some of these tools are purpose-built for process automation.  #### Software Related to Business Process Management (BPM) Software The following solutions can be used in conjunction with BPM tools to create end-to-end business process automation and further advance digital transformation: [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** RPA software is somewhat of an automation advancement born from BPM. RPA software allows businesses to build and train bots to carry out tedious tasks. By providing both supervised and unsupervised automation, RPA software helps to take BPM one step further, in terms of seamless workflow automation and process execution. RPA tools may be used side by side or in lieu of BPM solutions. [Process mining software](https://www.g2.com/categories/process-mining) **:** While BPM tools help to set up workflows and automation, process mining software helps to monitor the automation and ensure the processes are being carried out correctly. Process mining software helps find where processes are falling short, which steps are being skipped, and how effective the processes are to the overall business objective. These tools can monitor event logs to make sure that employees are following all of the necessary steps or if they are skipping certain tasks. With the help of machine learning, process mining software can often inform business analysts of unnecessary steps that can streamline business processes. ### Challenges with Business Process Management (BPM) Software Software solutions can come with their own set of challenges. Especially when it comes to BPM solutions, which integrates and connects to systems across the organization, it is important to pay attention to the following core issues: **Return on investment (ROI):** The biggest issue with BPM software is understanding the ROI. It is hard to measure the exact level of productivity and efficiency gained from BPM tools, which can make gaining traction and internal adoption a struggle. **Integration:** Integration is another concern, especially with the rapid frequency that companies add new software solutions. However, with SaaS products becoming the norm, the ease of integrating disparate software products across departments is becoming easier. If a business is using legacy, on-premises solutions, it can be challenging and expensive to make the theoretical processes work seamlessly in practice. ### Which Companies Should Buy Business Process Management (BPM) Software? The implementation of artificial intelligence (AI) can have a positive impact on businesses across a host of different industries. Here are some examples: **Financial services:** Within financial institutions, such as banks, brokerage firms, and credit unions, it is common for a host of different systems to be used. They can benefit from a BPM tool that can help them get a better understanding of their business processes and the use of these various systems across the business. As an industry that is heavily regulated, BPM can be particularly beneficial, since it can assist in auditing company processes. **Healthcare:** For many healthcare-related organizations, software can help with processes such as inputting data related to new patients and processing insurance claims. This assists in analyzing the efficiency of current processes and improving them. Through the automation and streamlining of processes, healthcare companies can lower risk and costs, and make their billing and collections smarter. **Government:** It is commonly said that governmental organizations are inefficient. This stereotype is attributed to the fact that these organizations might be using legacy technology, as well as disparate tools across departments. The effects of this inefficiency are not trivial. With BPM software, governmental organizations can streamline and automate their workflows. ### How to Buy Business Process Management (BPM) Software #### Requirements Gathering (RFI/RFP) for Business Process Management (BPM) Software When looking to deploy a BPM solution, it is important to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase their first BPM software, or wherever a business is in its buying process, g2.com can help select the best option. Taking a holistic overview of the business systems and processes will help businesses to identify pain points. This will help them to figure out which software to buy (e.g., if it can effectively handle the business’ processes) and to develop buying criteria. A carefully created checklist can help in determining the necessary and nice-to-have features, such as features, budget, integrations, number of users, security requirements, cloud or on-premises solutions, and more. A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from a BPM software. #### Compare Business Process Management (BPM) Software Products **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Business Process Management (BPM) Software **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Business Process Management (BPM) Software Trends Digital transformation is working its way into every type of software, and BPM is no exception. AI and predictive analytics are two of the more powerful trends in the BPM space today. **Machine learning** By implementing machine learning functionality into BPM tools, these solutions can become more adaptive and predictive. If a BPM solution can learn what is working and what is not, and make changes autonomously that benefit the business, then it saves the company time, effort, and money. However, while truly intelligent BPM products are still years away, the logic is there and could impact the industry in massive ways. **Analytics** Analytics is a much more immediate trend for BPM tools. Being able to monitor and view the data that goes into each process is critical for businesses. It gives business users an understanding of exactly how effective and efficient each business process is and allows teams to adjust accordingly.