# Best Business Process Management Software - Page 7 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Business process management (BPM) software defines, automates, and reports on processes that optimize businesses and deliver on company goals. These tools aid in improving workflows and enhancing overall efficacy in day-to-day functions. BPM systems define processes spanning an entire company’s operations and subsequently monitor those processes. These tools can also be used to automate processes. The strength of BPM systems lies in their ability to provide an overview of the entire company, rendering them suitable for use by any department. However, they are commonly favored by operations teams. BPM systems can incorporate case management features, leading to common integrations with [CRM software](https://www.g2.com/categories/crm). While BPM software shares features and functionalities with other solutions, it is crucial to understand the differences between various offerings. Although both BPM systems and [workflow management software](https://www.g2.com/categories/workflow-management) facilitate the definition and management of sequences of business activities and tasks, the former is distinguished since it provides users the ability to get a broader picture of all the processes in an organization. While workflow management is a component of BPM, it is more about task management and how repeatable, less complex individual processes get accomplished. Businesses looking to create internal applications to streamline processes and automate tasks can utilize [rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) like low-code and no-code development platforms. These platforms sometimes have tools that assist in building process automation into applications. Solutions specifically tailored for building applications for a process automation use case are called [digital process automation (DPA)](https://www.g2.com/categories/digital-process-automation-dpa) software. Finally, businesses simply looking to map and mine their processes through diagramming, process discovery, and more can take advantage of [process mining software](https://www.g2.com/categories/process-mining). To qualify for inclusion in the Business Process Management (BPM) category, a product must: - Capture business processes, both software and human, outside of the context of automation - Use business process model and notation (BPMN) - Allow the creation of business rule logic - Provide tools for mapping and monitoring execution performance - Give users the ability to automate business processes - Have the ability to create forms and other basic interfaces in a digital format or allow for integrations with other tools for the data ## How Many Business Process Management Software Products Does G2 Track? **Total Products under this Category:** 177 ### Category Stats (May 2026) - **Average Rating**: 4.53/5 - **New Reviews This Quarter**: 204 - **Buyer Segments**: Mid-Market 45% │ Small-Business 31% │ Enterprise 24% - **Top Trending Product**: FlowForma Process Automation (+0.012) *Last updated: May 18, 2026* ## How Does G2 Rank Business Process Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 11,200+ Authentic Reviews - 177+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Business Process Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) | 4.4/5.0 (1,038 reviews) | Microsoft 365 process automation | "[Reliable No-Code Automations with Seamless Microsoft 365 Integration](https://www.g2.com/survey_responses/microsoft-power-automate-review-12826550)" | | 2 | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5.0 (1,204 reviews) | Document-driven workflow automation | "[Document Management and Automation](https://www.g2.com/survey_responses/laserfiche-review-3536890)" | | 3 | [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) | 4.5/5.0 (533 reviews) | Form-led approvals and task routing | "[Streamlines Church Communications Efficiently](https://www.g2.com/survey_responses/jotform-workflows-review-12838577)" | | 4 | [Bizagi](https://www.g2.com/products/bizagi/reviews) | 4.6/5.0 (300 reviews) | Visual process modeling and workflow improvement | "[Bizagi Simplifies BPMN Process Mapping and Keeps Teams Aligned](https://www.g2.com/survey_responses/bizagi-review-12794183)" | | 5 | [AuraQuantic](https://www.g2.com/products/auraquantic/reviews) | 4.9/5.0 (61 reviews) | No-code process automation and visibility | "[Automation and Efficiency](https://www.g2.com/survey_responses/auraquantic-review-10770192)" | | 6 | [Appian](https://www.g2.com/products/appian/reviews) | 4.5/5.0 (422 reviews) | Enterprise low-code process automation | "[Empowers Workflow Efficiency, but Customization Could Improve](https://www.g2.com/survey_responses/appian-review-12869419)" | | 7 | [Quixy](https://www.g2.com/products/quixy/reviews) | 5.0/5.0 (130 reviews) | No-code workflow and app building | "[Quixy Makes Building Custom Apps Fast with an Intuitive Drag-and-Drop Interface.](https://www.g2.com/survey_responses/quixy-review-12876858)" | | 8 | [Camunda](https://www.g2.com/products/camunda/reviews) | 4.5/5.0 (315 reviews) | Developer-led process orchestration | "[Camunda: Scalable Flexibility with Some Adoption Challenges](https://www.g2.com/survey_responses/camunda-review-12624528)" | | 9 | [Nintex](https://www.g2.com/products/nintex-nintex/reviews) | 4.3/5.0 (1,272 reviews) | Low-code workflow and document automation | "[Boosts Productivity with No-Code Automation](https://www.g2.com/survey_responses/nintex-review-12454818)" | | 10 | [Emakin](https://www.g2.com/products/emakin/reviews) | 4.9/5.0 (28 reviews) | — | "[Emakin within BPM Platforms](https://www.g2.com/survey_responses/emakin-review-12308155)" | ## Which Business Process Management Software Is Best for Your Use Case? - **Leader:** [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - **Highest Performer:** [Quixy](https://www.g2.com/products/quixy/reviews) - **Easiest to Use:** [Emakin](https://www.g2.com/products/emakin/reviews) - **Top Trending:** [Camunda](https://www.g2.com/products/camunda/reviews) - **Best Free Software:** [Nintex](https://www.g2.com/products/nintex-nintex/reviews) ## Which Type of Business Process Management Software Tools Are You Looking For? - [Business Process Management Software](https://www.g2.com/categories/business-process-management) *(current)* - [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) - [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa) - [Workflow Management Software](https://www.g2.com/categories/workflow-management) --- **Sponsored** ### altaFlow altaFlow generates custom docs with a click, integrates eSignatures, creates webforms, and more without coding. 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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=163&secure%5Bdisplayable_resource_id%5D=660&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1614&secure%5Bplacement_resource_ids%5D%5B%5D=660&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=116146&secure%5Bresource_id%5D=163&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-process-management%2Fsmall-business&secure%5Btoken%5D=d9c839418e951698b5b5670fd6faa9acb0f1036408b9e43397bbf2f46d8692d3&secure%5Burl%5D=https%3A%2F%2Faltaflow.com%2Fg2-demo%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2clicks&secure%5Burl_type%5D=book_demo) --- ## Buyer Guide: Key Questions for Choosing Business Process Management Software Software ### How should I choose Business Process Management software? Based on my evaluation of review patterns, I recommend starting with the process problem that creates the most rework. If the project is tied to ERP, CRM, billing, or data migration, prioritize implementation depth, integration history, and reporting support. If the need is operational, focus on workflow ownership, training, handoffs, and how the vendor handles scope changes after kickoff. ### What trends are shaping Business Process Management software right now? From my evaluation of reviewer patterns and current market sources, several themes stand out in BPM: - **AI-assisted process documentation:** BPM teams are using AI to draft, update, and classify process knowledge faster. - **Process mining as proof:** More teams are using execution data to find gaps between the documented process and the way work actually happens. - **Compliance inside process design:** Review, approval, and control steps are being built into workflows earlier. - **BPM tied to automation:** Process design is becoming closer to system implementation, integration, and workflow automation. - **Role-based process access:** Teams want process knowledge that employees can use in daily work, not static documents that only specialists read. ### What does Business Process Management software do? I define Business Process Management software as a set of tools and services that help teams design, run, monitor, and improve business processes. It serves as an operating layer for work that spans departments, systems, and external partners. These platforms often support process mapping, workflow planning, implementation work, reporting, migration, and customer or operational service flows. Instead of managing process work through scattered updates, manual trackers, and unclear ownership, teams get a structured environment for planning, assigning, and reviewing how work gets done. ### Why do businesses use Business Process Management software? Businesses use Business Process Management software when process work becomes too large or technical to manage through informal coordination. In the G2 reviews I evaluated, users often describe BPM as useful during implementations, system upgrades, data projects, outsourced operations, and customer support programs. Several benefits come up often in the reviews: - Users like having a clear delivery plan when rolling out ERP, CRM, billing, or support systems. - Many mention access to skilled teams for implementation, configuration, analytics, and migration work. - Support quality matters — users call out responsive teams and clear issue handling. - Buyers used BPM tools and partners to reduce internal strain when workflows crossed IT, operations, finance, and service teams. The main friction points appear around pricing, contract scope, configuration limits, and team handoffs. ### Who uses Business Process Management software primarily? After reviewing user patterns, I found that BPM software supports teams that are close to process ownership, system delivery, or operational change. - **IT teams:** Use BPM software for implementation, integration, migration, and technical support. - **Operations teams:** Use it to structure repeatable workflows and service delivery. - **Finance teams:** Rely on it during ERP, billing, reporting, and approval-related projects. - **Analytics teams:** Use related services for database work, data quality, and reporting needs. - **Customer service teams:** Use BPM tools for support workflows, help desk operations, and communication processes. This category fits best when business users and technical teams need to work from the same process plan. ### What types of Business Process Management software should I consider? Based on the way G2 reviewers describe the category, BPM software usually falls into several practical groups: - **Enterprise implementation platforms and partners:** Best for ERP, CRM, billing, SAP, Salesforce, and Workday-related work. - **Process consulting and managed service providers:** Best for planning, delivery, staffing, training, and ongoing operational support. - **Data and analytics-focused BPM solutions:** Best for migration, reporting, database work, and performance tracking. - **Customer operations tools:** Best for help desk workflows, BPO training, support operations, and messaging-based service programs. The right fit depends on the specific process problem, the systems involved, and the level of outside support needed. ### What are the core features to look for in Business Process Management software? From the G2 review patterns I evaluated, Business Process Management software's core capabilities include: - Process mapping and workflow planning tools that translate operations into structured, repeatable flows. - Implementation and configuration support that reduces setup complexity at the start. - Task ownership and resource management for clear accountability across process steps. - Data migration and system integration support for connecting existing tools and records. - Reporting and analytics that surface process performance and identify bottlenecks. - Training and documentation support that drives adoption beyond initial rollout. - Customer support workflow tools for organizations where service operations are part of the use case. - Security and access controls that protect sensitive business data across user roles. It is worth asking how the vendor handles change requests, since several users point to friction when scope, pricing, or configuration needs shift after kickoff. --- ## What Are the Top-Rated Business Process Management Software Products in 2026? ### 1. [OmniBPM](https://www.g2.com/products/omnibpm/reviews) **Product Description:** OmniBPM, a Business Process Management (BPM) service, enables corporate IT to create forms and workflows on our web based interface, and deploy the workflow in a very short time. ### 2. [OMNITRACKER](https://www.g2.com/products/omnitracker/reviews) **Product Description:** OMNITRACKER IT Service Management Center Mit dem OMNITRACKER ITSM Center können Sie eingehende Tickets (Service-Anfragen, Störungen/Incidents) mit KI-Support systematisch kategorisieren, automatisch dem passenden Service-Mitarbeiter oder zuständigen Team zuweisen und somit kosteneffizienter bearbeiten. Kernfunktionalitäten: • Optionale KI-Anbindung (mit eigenen Trainingsdaten; KI-fähige Prozesslogik) • Vorfallmanagement (Incidents) • Serviceanfragen (Service-Requests) für IT- und Non-IT-Anliegen • Änderungsmanagement (Changes im IT-System) • Wissensmanagement • SLA-Management und transparente Leistungsmessung • Schnittstellen zu marktüblichen Drittsystemen • Self-Service-Portal und geräteunabhängige Nutzung Vorteile: • Kosteneffizienter IT-Support mit schnellem ROI • Höhere Kundenzufriedenheit • Flexible Anpassungen • Leichte Automatisierung • Transparente Leistungsmessung • Optionale Unterstützung bei allen Phasen der Projektumsetzung Setzen Sie auf ein leistungsstarkes KI-fähiges Ticketing-Tool, das Ihre IT-Architektur und Prozesslogik sinnvoll unterstützt und Ihre Routineaufgaben automatisiert und die wahrscheinlichste Ticket-Lösung vorschlägt. In Summe verbessert dies die Qualität und die Geschwindigkeit Ihres Kundensupports und revolutioniert Ihre interne IT-Verwaltung – unabhängig von Ihrer Branche oder Unternehmensgröße. Durchdachte IT-Workflows sind das A und O, wenn es um die Digitalisierung Ihrer Geschäftsprozesse geht. Für eine optimale Performance Ihrer IT-Infrastruktur ist weniger manchmal mehr. Nutzen Sie nur die Funktionen und Module unserer branchenunabhängigen und KI-fähigen Geschäftsprozess-Plattform OMNITRACKER, die Sie wirklich brauchen. Entscheiden Sie sich für unsere individuell anpassbare ITSM-Software, deren Funktionsumfang Sie bei Bedarf unkompliziert erweitern und – dank Low Code – eigenständig jederzeit konfigurieren können. Unsere Service-Desk-Software verfügt über verschiedene Kommunikationskanäle wie Web-Gateway, E-Mail, Telefon und ein KI-gestütztes Self-Service-Portal. ### 3. [Pinkfish](https://www.g2.com/products/pinkfish/reviews) **Product Description:** Pinkfish AI is a pioneering platform that enables enterprises to create complex automations using natural language descriptions, eliminating the need for coding expertise. By integrating generative AI with enterprise-scale automation, Pinkfish allows users to streamline workflows, enhance productivity, and reduce manual, repetitive tasks. This innovative approach empowers businesses to rapidly develop and deploy automations, transforming ideas into operational solutions within hours. ### 4. [PointInsight](https://www.g2.com/products/pointinsight/reviews) **Product Description:** PointInsight is collaborative, email-based issue management system that is easily customized for small and large organizations. ### 5. [Praxsuite](https://www.g2.com/products/praxsuite/reviews) **Product Description:** Praxsuite is a business operations platform that enables organizations to manage data, automate workflows, and build internal tools within a single environment. It provides a centralized data layer, configurable tables, and customizable forms to capture and organize operational information. The platform includes a visual workflow engine that allows users to define processes using triggers, conditions, and actions such as API calls, data queries, and notifications. It also supports dashboards for monitoring performance and activity across different business areas. Praxsuite incorporates AI agents that can be used to analyze information, generate outputs, and assist in executing tasks within workflows. Additionally, it can be used as a backend service to support custom applications by exposing structured data and automation capabilities. ### 6. [ProcessGene BPM Suite](https://www.g2.com/products/processgene-bpm-suite/reviews) **Product Description:** ProcessGene BPM Suite designed to serve multi-subsidiary organizations. ProcessGene offers a full range of multi-org governance, risk, and compliance (GRC) solutions. ### 7. [ProcessSense](https://www.g2.com/products/processsense/reviews) **Product Description:** ProcessSense: Configure end-to-end business processes which are fully integrated with Oracle Cloud Applications offering your workers compelling user experiences whilst driving greater self-service and automation within your organisation. ProcessSense enables organisations to digitise forms and configure end-to-end business processes fully integrated with Oracle SaaS, delivering seamless user experiences, increased self-service, and greater automation within the same secure environment. Built for business users and process specialists, it allows processes to be configured quickly, often within hours, tested against live data, and deployed instantly without the need for technical teams or system downtime. ### 8. [Pulse Software](https://www.g2.com/products/pulse-software/reviews) **Product Description:** The Pulse Software solution is a Business Process Management solution which delivers automation, planning, reporting and control. It aligns action elements with people through workflows. ### 9. [Questetra BPM Suite](https://www.g2.com/products/questetra-bpm-suite/reviews) **Product Description:** Cloud-based Workflow Questetra BPM Suite is a business platform for realizing paperless environments and remote-working. Business issues are controlled according to a Business Flow Diagram. When a Process reaches a Human Task the user will be asked to add their input. Also, when an issue reaches an automated Step the predetermined processing (server-side processing) such as generating a PDF and saving it to cloud storage is performed automatically. (BPM: Business Process Management)） You can apply it to various business operations such as an Approval request flow, Document translation flow, Quality check process, and Invoice issuance process. Process owners of each Business Process can practice the Improvement of Business Processes little by little in daily work. ### 10. [reaktr.ai](https://www.g2.com/products/reaktr-ai/reviews) **Product Description:** Reaktr.ai is an advanced AI-powered platform designed to streamline and enhance content creation. It helps users generate high-quality articles, blogs, social media posts, and marketing materials quickly and efficiently. Leveraging cutting-edge AI technology, Reaktr.ai empowers businesses and individuals to save time, improve productivity, and create impactful, professional-grade content tailored to their needs. ### 11. [RhyBus](https://www.g2.com/products/rhybus/reviews) **Product Description:** Idea Entity is an AI powered workflow automation company with over 50+ Enterprise deployments. Our target market is Government, Healthcare and Logistics. Our product, RhyBus, enables companies to create efficient, auditable, and actionable workflows in Finance, Budgeting, Procurement and Logistics. ### 12. [Rivet](https://www.g2.com/products/traverse-systems-rivet/reviews) **Product Description:** Rivet is a business process automation solution to help you manage people, projects, and assets. We help supply chain organizations automate repeatable processes to ensure the highest level of performance with their business partners. Rivet provides a no-code approach to solving complex processes like supplier onboarding, return to vendor (RTV), over, shorts & damages (OS&D), and trouble shipments. Build your solution from the ground up or choose from our library of industry blueprints today. ### 13. [Robolytix.com](https://www.g2.com/products/robolytix-com/reviews) **Product Description:** Robolytix is a real-time management analytic and monitoring tool for all business processes, automated or manual, operating in any application or custom solution. Robolytix provides detailed process insight with financial and operational KPIs through online dashboards, charts and reports allowing users to monitor, analyze, evaluate and audit business processes from start to end. ### 14. [ROI 360](https://www.g2.com/products/roi-360/reviews) **Product Description:** ROI 360 is a powerful, fully customized platform designed to streamline and enhance your business operations. Tailored to meet the unique needs of service-oriented industries, ROI 360 offers a comprehensive suite of tools to manage every aspect of your business with efficiency and precision. ### 15. [SeidoPro Global](https://www.g2.com/products/seidopro-global/reviews) **Product Description:** SeidoPro Global is a leading non-voice Business Process Outsourcing and consultancy firm, established in 2000 as a joint venture between the Transnational Diversified Group of the Philippines and NYK Line of Japan. With a strong foundation in IT-enabled services, SeidoPro has expanded its reach to serve 26 countries across four continents, offering comprehensive support to industries such as shipping and logistics, retail, medical, and e-learning. The company's commitment to quality and consistent service is encapsulated in its core values: Lead with Service, Embrace the Extraordinary, and Create Happyness. Key Features and Functionality: - Business Process Outsourcing Services: SeidoPro specializes in full bill of lading processing, general data encoding services, and customer profile database entry, ensuring efficient and accurate handling of critical business operations. - Knowledge Process Outsourcing: The company offers advanced services such as invoice generation, accounts receivable monitoring, and email support/customer service management, providing clients with essential back-office support. - Project Management & Consultancy: SeidoPro delivers management and workflow consultancy, assisting businesses in optimizing processes and implementing effective strategies. - Customer and Technical Support Services: The firm provides non-voice customer communication and support services, including email and chat support, as well as system helpdesk and network support, ensuring seamless client interactions and technical assistance. Primary Value and Solutions: SeidoPro Global addresses the challenges of fast-paced and demanding industries by offering tailored outsourcing solutions that enhance operational efficiency and accuracy. By leveraging their expertise in data entry, customer support, and knowledge-based services, SeidoPro enables clients to focus on core business activities while ensuring high-quality service delivery. Their commitment to leading with service, embracing extraordinary standards, and fostering a positive work environment positions them as a trusted partner in driving business growth and success. ### 16. [Sensus BPM Personal](https://www.g2.com/products/sensus-bpm-personal/reviews) **Product Description:** Sensus BPM Online is an unique and user-friendly process management software that lets you map, improve and share processes throughout your organisation. Processes mapped using Sensus BPM Software are uniform and transparent, so anyone anywhere in the world can understand them. If you would like to optimise your business processes, Sensus BPM Online is the right choice for you! A practical communication platform for inspiring collaboration and communication. ### 17. [ServoStreams](https://www.g2.com/products/servostreams/reviews) **Product Description:** ServoStreams® is a state-of-the-art product, designed for automating and streamlining business processes or workflows that can be changed or evolved easily, as per the business needs of the enterprises from time to time. This product is laced with advanced features and capabilities like in-memory execution of rules, BPMN2.0 compliance, and so on. The product suite supports rapid application development of workflow-based business applications. The product components have won client accolades for being developer and integration friendly. Its APIs and Integration Framework work like glue for other technology components providing end-to-end automation. The BPMS Orchestration Server with In-Memory Routing Rules Engine allows the separation of business rules from applications and the execution of defined workflows. The server moves the work from one step to the next based on the information provided. Different activities are triggered based on business rules and tasks are allocated to different participants (humans & robots), which facilitates paperless workflows. ### 18. [ShiftX](https://www.g2.com/products/shiftx/reviews) **Product Description:** Most process tools are either hard to use, even for trained experts, or a flexible mess. ShiftX is the user-friendly process modeling tool in between that includes everyone without requiring any training. ### 19. [Simple BPM](https://www.g2.com/products/simple-bpm/reviews) **Product Description:** The activities described in the procedures may use forms. Simple BPM allows the design of forms (fields, data types, formulas, and layout on the page) that can be used later in the course of the processes. ### 20. [Skills Workflow](https://www.g2.com/products/skills-workflow/reviews) **Product Description:** Skills Workflow is a type of cloud-based operations management software that helps service-driven teams plan, execute, and monitor projects, resources, and financial performance within a unified system. It falls within the category of professional services automation (PSA) and work management platforms, designed primarily for agencies, consultancies, and other project-based organizations that require coordination across multiple functions. The product centralizes workflows that typically span project management, resource planning, time tracking, and financial oversight. By integrating these capabilities into a single environment, it enables teams to manage the full lifecycle of client work, from initial planning and scoping to delivery and billing. This reduces reliance on fragmented tools and supports more consistent data across operational and financial processes. Skills Workflow is typically used by roles such as project managers, operations leaders, finance teams, and executives who need visibility into project progress, team capacity, and profitability. Common use cases include planning team workloads, tracking time and costs against projects, forecasting revenue, and generating reports for decision-making. Key aspects of the product include: • Project and task management, allowing teams to structure work, assign responsibilities, and monitor progress across multiple projects • Resource planning and allocation, helping organizations match team capacity with project demand and adjust workloads dynamically • Time tracking and cost control, enabling accurate capture of effort and alignment with budgets and project margins • Financial management features such as budgeting, invoicing, and revenue tracking, supporting end-to-end project profitability analysis • Reporting and analytics tools that provide visibility into performance metrics, including utilization rates, project status, and financial outcomes In addition, the platform supports integrations with external tools commonly used in business environments, allowing organizations to connect existing systems and maintain continuity in their workflows. It is typically delivered as a software-as-a-service solution, making it accessible through a web interface without requiring on-premise infrastructure. Overall, Skills Workflow addresses the need for coordinated operational and financial management in project-based organizations, providing a structured environment where teams can align execution with business objectives. ### 21. [Stages](https://www.g2.com/products/stages/reviews) **Product Description:** UL Solutions STAGES is a comprehensive process management software designed to help organizations streamline engineering workflows, ensure compliance with industry standards, and accelerate product development—especially in complex, regulated environments like automotive, aerospace, medical devices, and more. ### 22. [Symphona Flow](https://www.g2.com/products/symphona-flow/reviews) **Product Description:** Symphona Flow is an advanced AI-driven workflow automation platform designed to streamline business processes and enhance operational efficiency. By integrating seamlessly with existing systems, it enables organizations to automate repetitive tasks, reduce manual errors, and accelerate project timelines. Key Features and Functionality: - Intelligent Automation: Utilizes machine learning algorithms to identify and automate routine tasks, allowing teams to focus on strategic initiatives. - Seamless Integration: Connects effortlessly with a wide range of enterprise applications, ensuring smooth data flow across platforms. - Customizable Workflows: Offers a user-friendly interface to design and modify workflows tailored to specific business needs. - Real-Time Analytics: Provides comprehensive insights into process performance, enabling data-driven decision-making. - Scalability: Adapts to the growing demands of businesses, supporting increased workloads without compromising performance. Primary Value and User Benefits: Symphona Flow addresses the challenges of manual process management by automating workflows, thereby reducing operational costs and improving accuracy. Users benefit from enhanced productivity, faster turnaround times, and the ability to allocate resources more effectively. By minimizing human intervention in routine tasks, organizations can focus on innovation and strategic growth, ultimately gaining a competitive edge in their industry. ### 23. [TocToc](https://www.g2.com/products/toctoc/reviews) **Product Description:** TocToc srl (www.toctoc.me) is an Italian tech company that has been facilitating the digitalization of companies of all sizes and sectors for 10 years. We develop digital solutions and services to help companies and public administrations grow and improve their processes and the provision of their services. We offer innovative services in the fields of Business Process Management, Workflow Automation, electronic document management, remote contracts, digital onboarding, user identification, authentication and verification, online interaction and collaboration, as well as integration with external services. A key element of TocToc solutions is Security. The company is committed to ensuring that all operations are secure and that data is processed in compliance with current regulations, such as GDPR (the General Data Protection Regulation), AgID (the Agency for Digital Italy), eIDAS (EU Regulation on electronic identification) and ETSI (the European Telecommunications Standards Institute). ### 24. [Vybog](https://www.g2.com/products/vybog/reviews) **Product Description:** Vybog facilitates effective management of critical tasks in a business, by collecting, analyzing, and acting on data, thereby, considerably reducing data storage & labor costs, improving data security and usage, and creating a differentiated customer experience through edge computing, artificial intelligence, machine learning, IoT, biometrics, hybrid, and auto-scaling technologies. Our goal is to achieve flawless execution to augment operational excellence and optimize revenue generation to benefit the network of suppliers, customers, and investors, as well as boost employee morale. To sum up, we focus on augmenting human productivity; and attaining high and expedited ROI that will in due course elevate a society, which in turn will have a cascading and prolific impact on the entire world. ### 25. [WizyVision](https://www.g2.com/products/wizyvision/reviews) **Product Description:** WizyVision - Cutting-edge Digital Asset Management (DAM) with image and text recognition. Instantly find company logos and validated brand photos or videos (products, senior executives, facilities, events…). With seamless Google-based authentication and our mobile app, provide instant access to your digital assets anytime, anywhere. Make sure users always access the latest version and safely share it with partners when needed. WizyVision enables your company to: - Increase your staff productivity and save time - Ensure brand compliance and consistency for your staff, customers and partners - Share thousands of brand images, logos and videos instantly - Always find the right asset and navigate the media library - Leverage smart AI-based image and text recognition - Enable worldwide, multilingual user interface and automatic translation - Secure your digital assets, set specific roles and temporary access when necessary - Manage advanced tags, synonyms, translations, and geolocation easily with AI support. All WizyVision plans include unlimited users, unlimited storage, and the mobile app to share authorized media anytime, anywhere. Want to go further in your digital transformation? WizyVision also enables image-based processes! Contact us to discover new ways of working for industry-specific use cases, thanks to image recognition, computer vision and custom machine learning. ## What Is Business Process Management Software? [Process Automation Software](https://www.g2.com/categories/process-automation) ## What Software Categories Are Similar to Business Process Management Software? - [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) - [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa) - [Workflow Management Software](https://www.g2.com/categories/workflow-management) --- ## How Do You Choose the Right Business Process Management Software? ### What You Should Know About Business Process Management Software ### What is Business Process Management (BPM) Software? Business process management (BPM) is the practice of streamlining and improving business activities to more efficiently perform specific business actions. Often these business actions require cross-team collaboration and consist of many moving parts, whether they are software systems or human intervention. There are many BPM software products that can help companies achieve the ultimate goal of seamless workflow automation. BPM tools often provide process modeling, execution, and analysis functionality to help business managers ensure that the processes they need done are working efficiently and effectively. The possibilities are vast and varied: this software can be used for a host of different use cases, such as invoicing, marketing, and accounting. With business process automation solutions, businesses are able to improve and increase collaboration and be on the road toward automation. Through detailed mappings of processes and tools for managing workflows, professionals can get a birds-eye view of their business operations and thereby have a clear understanding of how they can optimize them.  #### What Types of Business Process Management (BPM) Software Exist? There are a few different types and use cases of BPM software, but each helps an organization streamline workflows. Although all of these tools capture business processes and give users the ability to automate them, they differ in terms of their ability for users to create standalone applications on top of these processes. **Standard BPM software** With standard BPM software, users get full control over their business processes, providing them with tools for monitoring execution performance and analyzing their current goals, workflows, and more. It should be noted that BPM solutions do not exist in isolation from a company’s broader software stack. On the contrary, it is key for them to integrate into various other tools, such as [CRM software](https://www.g2.com/categories/crm) and [ERP software](https://www.g2.com/categories/erp). With proper integration, users are able to better understand the company’s manifold processes in order to optimize or automate them.  **Digital process automation (DPA)** DPA is a subset of BPM and refers to those products which include all of the core functionality of BPM software, but also allow users to create standalone applications on top of business processes. For example, a retail company can use [digital process automation](https://www.g2.com/categories/business-process-management/f/digital-process-automation) to analyze how sales representatives are selling their products across various regions, such as how they input pipeline data into spreadsheets, send emails to prospects, and more. Then, an administrator can create an application which the salespeople can use to streamline and automate this process, helping them become more efficient. ### What are the Common Features of Business Process Management (BPM) Software? The following are some core features within BPM software that can help companies in defining, automating, and reporting on processes that are intended to help optimize businesses to deliver on company goals. **Real-time process monitoring:** Keeping track of the manifold processes a business has can be difficult, especially when doing so in real time across various systems. With properly deployed BPM software in place, users can monitor these processes in real time. This provides the benefit of being able to rigorously test variations and changes to these processes. For example, a business can test the effect of routing all of their support cases to a particular individual or system. If it is found that this is not working well, they can iterate and test different options, all while keeping a close eye on their BPM monitoring feature for insight. **Document automation:** Forms and documents are ubiquitous across businesses, such as onboarding documents for new employees, contracts for customers or vendors, and surveys. Manually inputting and analyzing data from these sources can be time consuming and tedious. BPM software can assist in automating this process, whether that be in part or in total. For example, one can use BPM to automate inputting data from new employees’ personal documents onto the company’s [core HR software](https://www.g2.com/categories/core-hr).  BPM tools will differ in regards to how much intelligence, or natural language understanding, they have built in. Thus, although most solutions will have optical character recognition (OCR) built-in, some will also provide the ability to understand documents. This would allow it to “read” documents and, for example, summarize the text therein or recognize key terms in order to input them into other documents or systems. **Process automation:** Automating processes and workflows does not happen overnight. BPM software provides features for facilitating this automation through process design and execution. In other words, users can use this software to not just document processes, but to also create them ex nihilo and to automate them, often via a drag-and-drop interface. In regards to how this is facilitated, many BPM products have a library in which to keep previously used or designed workflows for future use. In addition, some tools provide templates for common use cases, such as accounts payable, employee onboarding, and procurement. Users can adopt and adapt these templates for their particular needs and use case. Other Features of Business Process Management Software: [Document generation](https://www.g2.com/categories/business-process-management/f/document-generation), [Finance](https://www.g2.com/categories/business-process-management/f/finance), [Low-code app development](https://www.g2.com/categories/business-process-management/f/low-code-app-development), [No-code app development](https://www.g2.com/categories/business-process-management/f/no-code-app-development), [Process analysis](https://www.g2.com/categories/business-process-management/f/process-analysis) Specific Subject Matters: [Human resources](https://www.g2.com/categories/business-process-management/f/human-resources) ### What are the Benefits of Business Process Management (BPM) Software? Companies purchase BPM software because they need to solve some type of operational objective in a streamlined and efficient way. BPM software allows users to easily build unique workflows, assess the necessary steps required to carry out the objective, and integrate all the different solutions involved in the process. The actions that need to be carried out are usually time consuming and complex, so finding a way to automate these business processes can be very beneficial to any company. Additionally, BPM solutions can provide insights into the efficiency of processes. BPM tools can help identify bottlenecks and unnecessary process steps, and they even help hold employees accountable for their actions. **Increased efficiency:** Using BPM solutions ensures that tasks are carried out in the most efficient manner possible. The processes are set up in an optimal way so that businesses are not wasting resources and employees are not wasting time, steps are not being skipped, and all actions are being performed as they should be; therefore, all tasks are being performed to their fullest. **Enhanced productivity:** If companies are properly taking advantage of BPM tools, that means that they are saving their employees’ time through automation. By streamlining and automating the tedious tasks, workers have more time to focus on business-critical tasks instead of working on the time-consuming ones. **Improved collaboration:** Businesses can easily get siloed, with business units working on their own, focused on their own goals and metrics. Although they all strive to improve the broader business, collaboration between departments can be difficult. A key benefit for BPM software is providing a bird’s eye view of all of a company’s processes, across its departments. With one source of truth in place, interdepartmental conversations become easier and more fruitful. ### Who Uses Business Process Management (BPM) Software? Traditionally, BPM tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, BPM software is an easy solution. It is much rarer for small businesses to need a dedicated tool for workflow management. Within companies, BPM tools are frequently leveraged by operations and [IT administrators](https://www.g2.com/categories/business-process-management/f/it) but can expand to really any department that needs to automate business processes. Some companies may have dedicated business analysts or process directors who ensure that internal processes are as streamlined as possible. Here are some department-specific examples: **Sales:** BPM software can help automate actions performed by a [sales team](https://www.g2.com/categories/business-process-management/f/sales), specifically when it comes to contract creation and approval. Many BPM tools offer document management features specifically built for contract creation. Once a sales representative convinces a prospect to buy, the next step in the workflow is to send a contract. Based on the particular specifications of the deal, a contract can be created using BPM tools. **Supply chain:** Once a deal is finalized, the next step in a workflow may be to ship the goods purchased. If a document is signed, BPM software can help place the exact order bought by the customer. This is where the tool goes from working with a business’ CRM to working with their [supply chain software](https://www.g2.com/categories/business-process-management/f/supply-chain). The order is automatically entered into a company’s ERP system and the goods are manufactured and shipped. **Accounting:** Now that the goods are shipped and received, the accounting department needs to note the exact exchange of goods (i.e., how much was shipped, how much did they pay for it, etc.). This information can be inputted into an [accounting system](https://www.g2.com/categories/accounting) using BPM software. ### What are the Alternatives to Business Process Management (BPM) Software? Alternatives to BPM software can replace this type of software, either partially or completely: [Workflow management software](https://www.g2.com/categories/workflow-management) **:** Businesses should have a clear idea regarding what they are trying to achieve to determine the type of software they are looking for. Thus, if a business is looking for a more lightweight solution for facilitating workflow, workflow management software might be the best fit. This software helps to define and manage sequences of business activities and tasks and is more beneficial for small and medium-sized businesses with a low to medium complexity level of their operations. [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** If a business is looking to automate routine tasks, RPA might be a good option. RPA provides robots that mimic clicks and other activity on the computer screen and facilitates the automation of a host of tasks, such as invoicing and employee onboarding. These virtual agents perform actions following these workflows both with and without human supervision or intervention. [Rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) **:** Businesses should understand that they can pursue different avenues to achieve automation. Instead of BPM or in addition to it, users should investigate RAD software, such as the form of [low-code](https://www.g2.com/categories/low-code-development-platforms)and [no-code](https://www.g2.com/categories/no-code-development-platforms) development platforms. With this software, businesses are able to develop software quickly with minimal coding, reducing the need for extensive coding experience. Some of these tools are purpose-built for process automation.  #### Software Related to Business Process Management (BPM) Software The following solutions can be used in conjunction with BPM tools to create end-to-end business process automation and further advance digital transformation: [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** RPA software is somewhat of an automation advancement born from BPM. RPA software allows businesses to build and train bots to carry out tedious tasks. By providing both supervised and unsupervised automation, RPA software helps to take BPM one step further, in terms of seamless workflow automation and process execution. RPA tools may be used side by side or in lieu of BPM solutions. [Process mining software](https://www.g2.com/categories/process-mining) **:** While BPM tools help to set up workflows and automation, process mining software helps to monitor the automation and ensure the processes are being carried out correctly. Process mining software helps find where processes are falling short, which steps are being skipped, and how effective the processes are to the overall business objective. These tools can monitor event logs to make sure that employees are following all of the necessary steps or if they are skipping certain tasks. With the help of machine learning, process mining software can often inform business analysts of unnecessary steps that can streamline business processes. ### Challenges with Business Process Management (BPM) Software Software solutions can come with their own set of challenges. Especially when it comes to BPM solutions, which integrates and connects to systems across the organization, it is important to pay attention to the following core issues: **Return on investment (ROI):** The biggest issue with BPM software is understanding the ROI. It is hard to measure the exact level of productivity and efficiency gained from BPM tools, which can make gaining traction and internal adoption a struggle. **Integration:** Integration is another concern, especially with the rapid frequency that companies add new software solutions. However, with SaaS products becoming the norm, the ease of integrating disparate software products across departments is becoming easier. If a business is using legacy, on-premises solutions, it can be challenging and expensive to make the theoretical processes work seamlessly in practice. ### Which Companies Should Buy Business Process Management (BPM) Software? The implementation of artificial intelligence (AI) can have a positive impact on businesses across a host of different industries. Here are some examples: **Financial services:** Within financial institutions, such as banks, brokerage firms, and credit unions, it is common for a host of different systems to be used. They can benefit from a BPM tool that can help them get a better understanding of their business processes and the use of these various systems across the business. As an industry that is heavily regulated, BPM can be particularly beneficial, since it can assist in auditing company processes. **Healthcare:** For many healthcare-related organizations, software can help with processes such as inputting data related to new patients and processing insurance claims. This assists in analyzing the efficiency of current processes and improving them. Through the automation and streamlining of processes, healthcare companies can lower risk and costs, and make their billing and collections smarter. **Government:** It is commonly said that governmental organizations are inefficient. This stereotype is attributed to the fact that these organizations might be using legacy technology, as well as disparate tools across departments. The effects of this inefficiency are not trivial. With BPM software, governmental organizations can streamline and automate their workflows. ### How to Buy Business Process Management (BPM) Software #### Requirements Gathering (RFI/RFP) for Business Process Management (BPM) Software When looking to deploy a BPM solution, it is important to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase their first BPM software, or wherever a business is in its buying process, g2.com can help select the best option. Taking a holistic overview of the business systems and processes will help businesses to identify pain points. This will help them to figure out which software to buy (e.g., if it can effectively handle the business’ processes) and to develop buying criteria. A carefully created checklist can help in determining the necessary and nice-to-have features, such as features, budget, integrations, number of users, security requirements, cloud or on-premises solutions, and more. A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from a BPM software. #### Compare Business Process Management (BPM) Software Products **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Business Process Management (BPM) Software **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Business Process Management (BPM) Software Trends Digital transformation is working its way into every type of software, and BPM is no exception. AI and predictive analytics are two of the more powerful trends in the BPM space today. **Machine learning** By implementing machine learning functionality into BPM tools, these solutions can become more adaptive and predictive. If a BPM solution can learn what is working and what is not, and make changes autonomously that benefit the business, then it saves the company time, effort, and money. However, while truly intelligent BPM products are still years away, the logic is there and could impact the industry in massive ways. **Analytics** Analytics is a much more immediate trend for BPM tools. Being able to monitor and view the data that goes into each process is critical for businesses. It gives business users an understanding of exactly how effective and efficient each business process is and allows teams to adjust accordingly.