Business Process Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Products classified in the overall Business Process Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Business Process Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Business Process Management category.
In addition to qualifying for inclusion in the Business Process Management Software category, to qualify for inclusion in the Small Business Business Process Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.
Pipefy is the workflow management software that makes business processes—such as purchasing, job opening, accounts payable and employee onboarding—hassle-free, so requesters, processors and managers are more efficient. Through fast-to-deploy, no-code, automated workflows, Pipefy enhances speed, increases visibility, and delivers higher quality outcomes without the need of IT implementation. Drive digital transformation, gain control of soaring service request volumes through easy to use, enterp
Create Apps that match your workflow. The tools we use everyday at work should fit like a tailor-made shirt - no itching, no scratching. Ninox lets you integrate everything you need - applications from different departments to streamline your operations - e.g. CRM, Sales, ERP, Projects, HR & Administration
Kissflow is the first-ever Unified Digital Workplace Platform that allows you to manage all of your work at one place. Kissflow is used by over 10,000 customers across 160 countries. Kissflow believes the people closest to the chaos know how to fix it best. That’s why we created a platform to help all business users discover, create, modify, and use business applications. Each application is made using beautiful, easy-to-use, and modern technology to help even non-technical people create amazi
Kintone is a no-code business application platform that allows non-technical users to create powerful apps, workflows, and databases for their teams and organizations. Using clicks instead of code, Kintone users can build apps that automate business processes, collaborate on projects/tasks, and quickly report on complex data. For business users that need to get started right away, Kintone also provides dozens of pre-built applications for a variety of use cases such as CRM, project management,
Creatio is a global software company providing a leading low-code platform for process management and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent products accelerate sales, marketing, service and operations for mid-size and large enterprises. Together with hundreds of partners Creatio operates in 110 countries worldwide. The mission of Creatio is to help companies ACCELERATE! Creatio provides its customers with comprehensive full-f
ProcessMaker's low-code workflow automation platform empowers business users to rapidly design and deploy solutions to complex workflow problems in hours, not months. The platform makes it easy for users to automate processes, connect and extend third party systems, reduce bottlenecks, and deliver true digital agility to your organization.
Quixy is a cloud-based user-friendly business application platform that empowers business users with no coding skills to automate workflows & processes, and build enterprise-grade applications, using simple drag and drop design, ten times faster compared to the traditional approach. Quixy provides dozens of pre-built solutions for a variety of use cases such as CRM, Project Management, HRMS, Travel and Expense Management, Service Request and Incident Management, and much more. Evaluate Q
IBM Business Process Manager is a comprehensive business process management platform. It provides a robust set of tools to author, test, and deploy business processes, as well as full visibility and insight to managing those business processes.
Comindware Tracker® - a no-code Workflow Management Software that enables companies to seamlessly connect people, data and daily processes and to streamline routine business operations. It is powered by the patented ElasticData technology. Comindware Tracker allows for visual and flexible design of business processes coupled with configurable web forms and reports, on-the-fly process updates and real-time visibility. The Solution provides a complete set of capabilities for Approval and Change M
Flokzu is a powerful cloud BPM tool, made agile & friendly. Flokzu is categorized as low-code because it lets you automate business processes & workflows in minutes with an amazing User Interface both in web and mobile. Put your recurring tasks in autopilot. No more looking who's responsible for a task in a complex spreadsheet. Flokzu allows you to model your processes using the BPMN standard. With one-click deployment, you can immediately run, measure and improve them. Flokzu integrat
The Industry's Most Complete and Unified BPM Solution A complete solution for all types of processes that provides a unified process foundation, user-centric design, and social BPM interaction. Reduces complexity and risk and increases business efficiency and visibility.
Public and private sector organizations all around the world leverage the Nintex Process Platform every day to quickly and easily manage, automate, and optimize their business processes. The Nintex Process Platform includes capabilities for process mapping, workflow automation, robotic process automation, document generation, forms, mobile apps, process analytics and more, all with an easy to use drag and drop designer. With clicks not code, Nintex makes it faster for organizations of every si
We believe that process is at the center of everything. Our Business Transformation Platform turns your processes into a portfolio of valuable assets. Using the power of process knowledge, iGrafx provides the most comprehensive Business Transformation solutions for process capture and discovery, support of RPA and workflow automation, customer experience, governance, risk, compliance, and more. Offered as SaaS and private cloud deployment, iGrafx is the most scalable, currently supporting the
Microsoft Dynamics AX is the complete ERP solution for enterprises that provides a purpose-built foundation across five industries (manufacturing, distribution, retail, services, and public sector), along with comprehensive, core ERP functionality for financial, human resources and operations management. It empowers your people to anticipate and embrace change so your business can thrive. All of this is packaged in a single global solution giving you rapid time to value.
Flowingly is the beautifully simple process mapping & workflow automation platform. Empower your colleagues to transform paper and email-driven processes into something better with Flowingly. Join 100,000+ users spending less time on admin and more time on what matters.
Business process management (BPM) is the practice of streamlining and improving business activities to more efficiently perform specific business actions. Often these business actions require cross-team collaboration and consist of many moving parts, whether they are software systems or human intervention. There are many BPM software products that can help companies achieve the ultimate goal of seamless workflow automation. BPM tools often provide process modeling, execution, and analysis functionality to help business managers ensure that the processes they need done are working efficiently and effectively. The possibilities are vast and varied: this software can be used for a host of different use cases, such as invoicing, marketing, and accounting.
With business process automation solutions, businesses are able to improve and increase collaboration and be on the road toward automation. Through detailed mappings of processes and tools for managing workflows, professionals can get a birds-eye view of their business operations and thereby have a clear understanding of how they can optimize them.
There are a few different types and use cases of BPM software, but each helps an organization streamline workflows. Although all of these tools capture business processes and give users the ability to automate them, they differ in terms of their ability for users to create standalone applications on top of these processes.
Standard BPM software
With standard BPM software, users get full control over their business processes, providing them with tools for monitoring execution performance and analyzing their current goals, workflows, and more. It should be noted that BPM solutions do not exist in isolation from a company’s broader software stack. On the contrary, it is key for them to integrate into various other tools, such as CRM software and ERP software. With proper integration, users are able to better understand the company’s manifold processes in order to optimize or automate them.
Digital process automation (DPA)
DPA is a subset of BPM and refers to those products which include all of the core functionality of BPM software, but also allow users to create standalone applications on top of business processes. For example, a retail company can use digital process automation to analyze how sales representatives are selling their products across various regions, such as how they input pipeline data into spreadsheets, send emails to prospects, and more. Then, an administrator can create an application which the salespeople can use to streamline and automate this process, helping them become more efficient.
The following are some core features within BPM software that can help companies in defining, automating, and reporting on processes that are intended to help optimize businesses to deliver on company goals.
Real-time process monitoring: Keeping track of the manifold processes a business has can be difficult, especially when doing so in real time across various systems. With properly deployed BPM software in place, users can monitor these processes in real time. This provides the benefit of being able to rigorously test variations and changes to these processes. For example, a business can test the effect of routing all of their support cases to a particular individual or system. If it is found that this is not working well, they can iterate and test different options, all while keeping a close eye on their BPM monitoring feature for insight.
Document automation: Forms and documents are ubiquitous across businesses, such as onboarding documents for new employees, contracts for customers or vendors, and surveys. Manually inputting and analyzing data from these sources can be time consuming and tedious. BPM software can assist in automating this process, whether that be in part or in total. For example, one can use BPM to automate inputting data from new employees’ personal documents onto the company’s core HR software.
BPM tools will differ in regards to how much intelligence, or natural language understanding, they have built in. Thus, although most solutions will have optical character recognition (OCR) built-in, some will also provide the ability to understand documents. This would allow it to “read” documents and, for example, summarize the text therein or recognize key terms in order to input them into other documents or systems.
Process automation: Automating processes and workflows does not happen overnight. BPM software provides features for facilitating this automation through process design and execution. In other words, users can use this software to not just document processes, but to also create them ex nihilo and to automate them, often via a drag-and-drop interface.
In regards to how this is facilitated, many BPM products have a library in which to keep previously used or designed workflows for future use. In addition, some tools provide templates for common use cases, such as accounts payable, employee onboarding, and procurement. Users can adopt and adapt these templates for their particular needs and use case.
Companies purchase BPM software because they need to solve some type of operational objective in a streamlined and efficient way. BPM software allows users to easily build unique workflows, assess the necessary steps required to carry out the objective, and integrate all the different solutions involved in the process. The actions that need to be carried out are usually time consuming and complex, so finding a way to automate these business processes can be very beneficial to any company. Additionally, BPM solutions can provide insights into the efficiency of processes. BPM tools can help identify bottlenecks and unnecessary process steps, and they even help hold employees accountable for their actions.
Increased efficiency: Using BPM solutions ensures that tasks are carried out in the most efficient manner possible. The processes are set up in an optimal way so that businesses are not wasting resources and employees are not wasting time, steps are not being skipped, and all actions are being performed as they should be; therefore, all tasks are being performed to their fullest.
Enhanced productivity: If companies are properly taking advantage of BPM tools, that means that they are saving their employees’ time through automation. By streamlining and automating the tedious tasks, workers have more time to focus on business-critical tasks instead of working on the time-consuming ones.
Improved collaboration: Businesses can easily get siloed, with business units working on their own, focused on their own goals and metrics. Although they all strive to improve the broader business, collaboration between departments can be difficult. A key benefit for BPM software is providing a bird’s eye view of all of a company’s processes, across its departments. With one source of truth in place, interdepartmental conversations become easier and more fruitful.
Traditionally, BPM tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, BPM software is an easy solution. It is much rarer for small businesses to need a dedicated tool for workflow management.
Within companies, BPM tools are frequently leveraged by operations and IT administrators but can expand to really any department that needs to automate business processes. Some companies may have dedicated business analysts or process directors who ensure that internal processes are as streamlined as possible. Here are some department-specific examples:
Sales: BPM software can help automate actions performed by a sales team, specifically when it comes to contract creation and approval. Many BPM tools offer document management features specifically built for contract creation. Once a sales representative convinces a prospect to buy, the next step in the workflow is to send a contract. Based on the particular specifications of the deal, a contract can be created using BPM tools.
Supply chain: Once a deal is finalized, the next step in a workflow may be to ship the goods purchased. If a document is signed, BPM software can help place the exact order bought by the customer. This is where the tool goes from working with a business’ CRM to working with their supply chain software. The order is automatically entered into a company’s ERP system and the goods are manufactured and shipped.
Accounting: Now that the goods are shipped and received, the accounting department needs to note the exact exchange of goods (i.e., how much was shipped, how much did they pay for it, etc.). This information can be inputted into an accounting system using BPM software.
Alternatives to BPM software can replace this type of software, either partially or completely:
Workflow management software: Businesses should have a clear idea regarding what they are trying to achieve to determine the type of software they are looking for. Thus, if a business is looking for a more lightweight solution for facilitating workflow, workflow management software might be the best fit. This software helps to define and manage sequences of business activities and tasks and is more beneficial for small and medium-sized businesses with a low to medium complexity level of their operations.
Robotic process automation (RPA) software: If a business is looking to automate routine tasks, RPA might be a good option. RPA provides robots that mimic clicks and other activity on the computer screen and facilitates the automation of a host of tasks, such as invoicing and employee onboarding. These virtual agents perform actions following these workflows both with and without human supervision or intervention.
Rapid application development (RAD) software: Businesses should understand that they can pursue different avenues to achieve automation. Instead of BPM or in addition to it, users should investigate RAD software, such as the form of low-code and no-code development platforms. With this software, businesses are able to develop software quickly with minimal coding, reducing the need for extensive coding experience. Some of these tools are purpose-built for process automation.
The following solutions can be used in conjunction with BPM tools to create end-to-end business process automation and further advance digital transformation:
Robotic process automation (RPA) software: RPA software is somewhat of an automation advancement born from BPM. RPA software allows businesses to build and train bots to carry out tedious tasks. By providing both supervised and unsupervised automation, RPA software helps to take BPM one step further, in terms of seamless workflow automation and process execution. RPA tools may be used side by side or in lieu of BPM solutions.
Process mining software: While BPM tools help to set up workflows and automation, process mining software helps to monitor the automation and ensure the processes are being carried out correctly. Process mining software helps find where processes are falling short, which steps are being skipped, and how effective the processes are to the overall business objective. These tools can monitor event logs to make sure that employees are following all of the necessary steps or if they are skipping certain tasks. With the help of machine learning, process mining software can often inform business analysts of unnecessary steps that can streamline business processes.
Software solutions can come with their own set of challenges. Especially when it comes to BPM solutions, which integrates and connects to systems across the organization, it is important to pay attention to the following core issues:
Return on investment (ROI): The biggest issue with BPM software is understanding the ROI. It is hard to measure the exact level of productivity and efficiency gained from BPM tools, which can make gaining traction and internal adoption a struggle.
Integration: Integration is another concern, especially with the rapid frequency that companies add new software solutions. However, with SaaS products becoming the norm, the ease of integrating disparate software products across departments is becoming easier. If a business is using legacy, on-premises solutions, it can be challenging and expensive to make the theoretical processes work seamlessly in practice.
The implementation of artificial intelligence (AI) can have a positive impact on businesses across a host of different industries. Here are some examples:
Financial services: Within financial institutions, such as banks, brokerage firms, and credit unions, it is common for a host of different systems to be used. They can benefit from a BPM tool that can help them get a better understanding of their business processes and the use of these various systems across the business. As an industry that is heavily regulated, BPM can be particularly beneficial, since it can assist in auditing company processes.
Healthcare: For many healthcare-related organizations, software can help with processes such as inputting data related to new patients and processing insurance claims. This assists in analyzing the efficiency of current processes and improving them. Through the automation and streamlining of processes, healthcare companies can lower risk and costs, and make their billing and collections smarter.
Government: It is commonly said that governmental organizations are inefficient. This stereotype is attributed to the fact that these organizations might be using legacy technology, as well as disparate tools across departments. The effects of this inefficiency are not trivial. With BPM software, governmental organizations can streamline and automate their workflows.
When looking to deploy a BPM solution, it is important to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase their first BPM software, or wherever a business is in its buying process, g2.com can help select the best option.
Taking a holistic overview of the business systems and processes will help businesses to identify pain points. This will help them to figure out which software to buy (e.g., if it can effectively handle the business’ processes) and to develop buying criteria. A carefully created checklist can help in determining the necessary and nice-to-have features, such as features, budget, integrations, number of users, security requirements, cloud or on-premises solutions, and more.
A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from a BPM software.
Create a long list
Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.
Create a short list
Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.
To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.
Choose a selection team
Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.
Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.
After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.
Digital transformation is working its way into every type of software, and BPM is no exception. AI and predictive analytics are two of the more powerful trends in the BPM space today.
By implementing machine learning functionality into BPM tools, these solutions can become more adaptive and predictive. If a BPM solution can learn what is working and what is not, and make changes autonomously that benefit the business, then it saves the company time, effort, and money. However, while truly intelligent BPM products are still years away, the logic is there and could impact the industry in massive ways.
Analytics is a much more immediate trend for BPM tools. Being able to monitor and view the data that goes into each process is critical for businesses. It gives business users an understanding of exactly how effective and efficient each business process is and allows teams to adjust accordingly.