Flowingly has been one of the most successful digital tools we've introduced at Maribyrnong City Council. What really stood out was how quickly staff embraced it—we saw adoption rates that exceeded our expectations, with teams across the organisation recognising the value almost immediately.

One of the most beneficial features has been the ability to capture and document Standard Operating Procedures (SOPs). Traditionally, documenting processes can feel like an extra task that people struggle to find time for. Flowingly changes that. Staff are able to capture their knowledge and record processes as part of their normal work, without taking additional time out of their day. The result is a growing library of practical, easy-to-follow procedures that helps preserve organisational knowledge and makes onboarding, succession planning, and cross-team collaboration much easier.

The platform itself is intuitive and user-friendly, which has been critical to its success. People don't need to be process experts to contribute, improve workflows, or document how work gets done. It has created a culture where continuous improvement feels accessible rather than overwhelming.

What has really set Flowingly apart, however, is the quality of their customer service. Blue, Sean and Will have been exceptional throughout our journey. Every question, challenge or idea was met with responsiveness, intelligence and genuine care. Rather than providing generic support, they took the time to understand our business, our people and the unique challenges faced by local government. Their knowledge of both the platform and our organisational needs meant they consistently provided practical solutions and valuable advice. It genuinely felt like they were an extension of our team rather than an external vendor.

Beyond process mapping and automation, Flowingly has helped us create greater visibility and consistency across the organisation. We can identify opportunities for improvement, reduce duplication, and ensure that critical knowledge isn't locked away with a single person or team.

For any organisation looking to improve process management without adding administrative burden, I would highly recommend Flowingly. It has delivered real value for Maribyrnong City Council by making process improvement simple, practical, and something that fits naturally into people's everyday work. Combined with the outstanding support provided by Blue, Sean and Will, it has been a genuinely positive experience from day one. Review collected by and hosted on G2.com.

If I had to identify a downside, it would be that once teams start seeing the benefits of Flowingly, demand for new processes and improvements can quickly outpace the resources available to implement them. That's a good problem to have, but it does require organisations to prioritise opportunities effectively. Review collected by and hosted on G2.com.

The new Flowingly features have been beneficial for our organisation, particularly the AI Process Map generator and the process map file upload. With the new Process Map File Upload functionality, we can take old maps, workshop notes, or high-level discussions and quickly get the start of the map into Flowingly. This saves time on admin work.

The AI Process Map generator also provides a substantial head start on process mapping. It removes the blank-canvas headache and gives you time before a workshop to get your head around a basic version of the process, so you can start thinking through the edge cases earlier.

The Flowingly team have been incredible in their support to getting us up and running. Review collected by and hosted on G2.com.

The main limitation for our organisation is no two step approval and publish workflow. In previous software we were able to send a draft for approval, once approved it would be sent for publishing. This workflow does not exist currently in Flowingly as it can only be sent for approval and publish at the same time. We have had to create a separate approval process that is not as streamlined.

In a process map, the arrow path is set automatically, which can lead to arrow lines crossing and makes the flow harder to follow. Also, you can’t add an additional recording to an existing SOP, which limits how you can update or expand it later. Review collected by and hosted on G2.com.

By nature, I find it challenging to create and follow process maps. In my experience, the typical static products available on the market tend to be used only once; after they are implemented, they are rarely revisited except when training a new person. As a result, these maps quickly become outdated as processes change. With Flowingly, however, the process map is actively used every time the process is carried out, allowing for ongoing, iterative updates. What truly stands out for us is its ability to ensure that everyone works consistently. We always know the current status of any project/process, and since most of our teams consist of just one person, if someone is unexpectedly away, anyone else can easily see their progress and what tasks remain. I also love the community of sharing - were are so busy across the sector sharing processes with each other not only cuts done significant time but also allows us to collectively brainstorm and imporve the way we all work. Review collected by and hosted on G2.com.

There are very few downsides overall. If I had to mention one, it would be that introducing any new process can present some challenges, mainly related to change management and those individuals who are more resistant to change. Review collected by and hosted on G2.com.

- The Flowingly team, especially Will Dowden and Sean Wallace, has been incredibly responsive. Whether it’s enabling new features or troubleshooting setups, their support has consistently exceeded expectations

- Features like public workflows and AI-powered automation have helped us streamline collaboration within our workflows

- Flowingly has empowered our team to deploy and manage workflows rapidly during a time of significant change. The platform’s flexibility, combined with exceptional customer support, makes it a standout solution for councils and public sector organizations. Review collected by and hosted on G2.com.

One challenge we've encountered with Flowingly is its licensing structure. Since not every employee at our Council has a license, it becomes difficult to design workflows—like a 'Travel Request'—that are universally accessible. Some staff may only need to initiate a workflow once every year or two, which makes it hard to justify the cost of providing licenses to everyone. This limitation adds complexity to creating inclusive, organization-wide workflows. Review collected by and hosted on G2.com.

It’s a complete package, with SOPs, mapping, and workflow all in one place. Review collected by and hosted on G2.com.

Some of the formatting options in the step design feel clunky and a bit awkward to use. Review collected by and hosted on G2.com.

The process mapping is very intuitive and quick to learn. Processes created in Flowingly are very clean looking and easy to share with others. No end-user has ever complaint but rather complimented how transparent processes become when mapped in Flowingly. The ability to create unlimited subprocesses allows mapping of even most complex processes with ease. Thanks to the built in review and approval process Flowingly can not only be used by individual departments, but also company wide to visualize the entire business process network. Review collected by and hosted on G2.com.

Flowingly doesn't have a built in repository instead allows linking of documents with other document management systems. Review collected by and hosted on G2.com.

What I love most about Flowingly is how versatile it is.

We use it across a wide range of areas—from managing LGOIMA requests and streamlining new employee onboarding to automating water invoicing and much more. We’ve created over 20 flows to ensure our processes are transparent, consistent, and easy for everyone to follow. It’s been a game-changer for improving efficiency and clarity in our work. Review collected by and hosted on G2.com.

One limitation, however, is the inability to go back within a flow if a mistake has been made or the wrong action selected.

It would be great to have more flexibility to correct errors without needing to restart or involve administrators. Review collected by and hosted on G2.com.

Flowingly is well-designed, particularly on the automation side of things. The software is easy to deploy, and the Flowingly team is very responsive. Flowingly's strong and growing presence in the local government sector is also a plus for us. Review collected by and hosted on G2.com.

The UI (for the process mapping side of the tool in particular) could be better, and the online support resources (knowledge base) are patchy, but improving. Review collected by and hosted on G2.com.

Flowingly is so easy to use. The "drag and drop" functionality allows us to quickly create process maps and workflows and anyone can use it, you don't need high level IT skills or experience. Flowingly has enabled us to have transparency and visibility over our key processes. Review collected by and hosted on G2.com.

There are no downsides to using Flowingly. Review collected by and hosted on G2.com.

Flowingly is a super powerful tool to create value fast! Let's face it, the reality of being able to accurately capture a set of requirements prior to the users seeing the solution in action is slim. Flowingly lets you draw the business process as the users are speaking and immediately turn on the digital workflow solution. They are one, there is no disconnect that results in stale process maps that no longer reflect the technical reality.

We no longer have downtime between capturing requirements and showing our customers the working solution. We do it all in the same workshop and in fact, in a 4 hour workshop, we can often uncover requirements, build a working workflow solution and go through 3 or 4 review cycles. Review collected by and hosted on G2.com.

Not a dislike but something to be aware of is the simplicity and flexibility. Business users can be empowered to build their own workflow to cater for how they work currently. We find that as the tool is no longer a constraint you now need to put more emphasis on sense checking your requirements and challenging whether you 'should' be building current state in the tool or whether this is an opportunity to improve things. You simply need to switch your technical build effort into Business Analysis effort. Nice problem to have though! Review collected by and hosted on G2.com.