--- title: Gluu Reviews meta\_title: 'Gluu Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Gluu works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- ### Gluu Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Gluu for its **ease of use** , facilitating quick adaptations and effective process management across teams. [(11 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1337609&qs=pros-and-cons#reviews) Users appreciate Gluu's **holistic approach to process management** , integrating all necessary resources for effective task execution. [(7 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974093&qs=pros-and-cons#reviews) Users value the **responsive customer support** from Gluu, enhancing their productivity and overall satisfaction with the platform. [(6 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1337721&qs=pros-and-cons#reviews) Users value Gluu's **holistic process management** , seamlessly integrating mapping, execution, and improvement for effective operations. [(6 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1337659&qs=pros-and-cons#reviews) Users praise Gluu for its **user-friendly interface and powerful task management features** , enhancing collaboration and process visibility. [(5 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974099&qs=pros-and-cons#reviews) Users find the **difficult setup** of Gluu challenging, requiring time and effort for optimal configuration and navigation. [(2 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974091&qs=pros-and-cons#reviews) Users notice **missing features** in Gluu that may not cater to specific needs, but improvements are ongoing. [(2 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974104&qs=pros-and-cons#reviews) Users note the **slow performance** of Gluu, though improvements in 2024 have addressed many previous issues. [(2 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974092&qs=pros-and-cons#reviews) Users face **duplication issues** due to complex processes and licensing requirements, making management cumbersome and inefficient. [(1 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974107&qs=pros-and-cons#reviews) Users question the value of paying more for **unrequested new features** , finding the cost to be excessive. [(1 mentions)](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1996304&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gluu ##### 1. Ease of Use Users commend Gluu for its **ease of use** , facilitating quick adaptations and effective process management across teams. [ See 11 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1337609&qs=pros-and-cons#reviews) See Related User Reviews JK Jonas K. Mid-Market (51-1000 emp.) 4.0/5 "User-friendly platform for managing and executing processes" What do you like about Gluu? Overall, Gluu is a user-friendly platform with a well-defined set of features. What truly sets Gluu apart and makes it a worthwhile investment are it SH Sussi H. Mid-Market (51-1000 emp.) 4.0/5 "Great platform for managing processes" What do you like about Gluu? Easy to use and continuously enhanced. Great user support ##### 2. Process Improvement Users appreciate Gluu's **holistic approach to process management** , integrating all necessary resources for effective task execution. [ See 7 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974093&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Enhancing collaboration and process transparency" What do you like about Gluu? What we enjoy most about Gluu are its collaboration features, which allow teams to comment, track progress, and stay aligned. The reporting functional TK Thomas K. Mid-Market (51-1000 emp.) 5.0/5 "Benefit visualization and communication made easy" What do you like about Gluu? As a consultant working on end-to-end process optimization, I have used Gluu to visualize how process optimization would look when designing optimal p ##### 3. Customer Support Users value the **responsive customer support** from Gluu, enhancing their productivity and overall satisfaction with the platform. [ See 6 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1337721&qs=pros-and-cons#reviews) See Related User Reviews JK Jonas K. Mid-Market (51-1000 emp.) 4.0/5 "User-friendly platform for managing and executing processes" What do you like about Gluu? Overall, Gluu is a user-friendly platform with a well-defined set of features. What truly sets Gluu apart and makes it a worthwhile investment are it SH Sussi H. Mid-Market (51-1000 emp.) 4.0/5 "Great platform for managing processes" What do you like about Gluu? Easy to use and continuously enhanced. Great user support ##### 4. Process Management Users value Gluu's **holistic process management** , seamlessly integrating mapping, execution, and improvement for effective operations. [ See 6 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1337659&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Enhancing collaboration and process transparency" What do you like about Gluu? What we enjoy most about Gluu are its collaboration features, which allow teams to comment, track progress, and stay aligned. The reporting functional TK Thomas K. Mid-Market (51-1000 emp.) 5.0/5 "Benefit visualization and communication made easy" What do you like about Gluu? As a consultant working on end-to-end process optimization, I have used Gluu to visualize how process optimization would look when designing optimal p ##### 5. Features Users praise Gluu for its **user-friendly interface and powerful task management features** , enhancing collaboration and process visibility. [ See 5 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974099&qs=pros-and-cons#reviews) See Related User Reviews JK Jonas K. Mid-Market (51-1000 emp.) 4.0/5 "User-friendly platform for managing and executing processes" What do you like about Gluu? Overall, Gluu is a user-friendly platform with a well-defined set of features. What truly sets Gluu apart and makes it a worthwhile investment are it ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Enhancing collaboration and process transparency" What do you like about Gluu? What we enjoy most about Gluu are its collaboration features, which allow teams to comment, track progress, and stay aligned. The reporting functional ### 5 Cons or Disadvantages of Gluu ##### 1. Difficult Setup Users find the **difficult setup** of Gluu challenging, requiring time and effort for optimal configuration and navigation. [ See 2 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974091&qs=pros-and-cons#reviews) See Related User Reviews JK Jonas K. Mid-Market (51-1000 emp.) 4.0/5 "User-friendly platform for managing and executing processes" What do you dislike about Gluu? I found the initial setup and administration of user rights difficult, and figuring out the ideal content structure and level of detail took some tria ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great product" What do you dislike about Gluu? It took us som time to get the right setup. And like anything else it requiers you to really define what you need. ##### 2. Missing Features Users notice **missing features** in Gluu that may not cater to specific needs, but improvements are ongoing. [ See 2 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974104&qs=pros-and-cons#reviews) See Related User Reviews SH Sussi H. Mid-Market (51-1000 emp.) 4.0/5 "Great platform for managing processes" What do you dislike about Gluu? Minor issues in drawing fuctionality, but this has also improved in recent updates ![Alaa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alaa A.") AA Alaa A. Mid-Market (51-1000 emp.) 4.5/5 "GLUU - used for every day tasks" What do you dislike about Gluu? The system is "general" and created to satisfy all users. Some of the functions are not necessary for my company, and i sometime miss mino changes. ##### 3. Slow Performance Users note the **slow performance** of Gluu, though improvements in 2024 have addressed many previous issues. [ See 2 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974092&qs=pros-and-cons#reviews) See Related User Reviews CL Camilla L. Enterprise (\> 1000 emp.) 5.0/5 "Gluu is incredibly user-friendly" What do you dislike about Gluu? It can be a bit slow, but Gluu has made a lot of improvement in 2024. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "A great tool for process mapping" What do you dislike about Gluu? Gluu is in constant devolping and listens to their customers. Most of what we disliked about Gluu have been taken care of, and have improved a ton ove ##### 4. Duplication Issues Users face **duplication issues** due to complex processes and licensing requirements, making management cumbersome and inefficient. [ See 1 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1974107&qs=pros-and-cons#reviews) See Related User Reviews KS Kenn S. Mid-Market (51-1000 emp.) 5.0/5 "Proces management made easy" What do you dislike about Gluu? Everyone must have a license to view processes, even though they only need to check one process a year, that is a barrier for managers to see the valu ##### 5. Expensive Users question the value of paying more for **unrequested new features** , finding the cost to be excessive. [ See 1 mentions ](https://www.g2.com/products/gluu-gluu/reviews?filters%5Bsentiment_snippet%5D=1996304&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Excellent Process documentation tool" What do you dislike about Gluu? At times I've been wondering why we should pay more for new features (that we didn't ask for) ## Top-Rated Alternatives [ ![Kissflow](https://images.g2crowd.com/uploads/product/hd_favicon/556f5fda4738c6cc6194f324db366caa/kissflow.svg "Kissflow") Kissflow 4.3/5(591) ](https://www.g2.com/products/kissflow/reviews) [ ![Nintex](https://images.g2crowd.com/uploads/product/hd_favicon/6d05d223727de012d13b1eb6341b2deb/nintex-nintex.svg "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ ![Zapier](https://images.g2crowd.com/uploads/product/hd_favicon/09b983be128970316413d9f835f337b5/zapier.svg "Zapier") Zapier 4.5/5(2,086) ](https://www.g2.com/products/zapier/reviews) [ View All Alternatives ](https://www.g2.com/products/gluu-gluu/competitors/alternatives) JK Jonas K. Business Process Specialist Mid-Market (51-1000 emp.) 10/28/2025 "User-friendly platform for managing and executing processes" 4/5 What do you like best about Gluu? Overall, Gluu is a user-friendly platform with a well-defined set of features. What truly sets Gluu apart and makes it a worthwhile investment are its task management and case flow capabilities, which turns the passive process maps into valuable tools to carry out real work. More advanced features includes API integrations (SharePoint, Power BI, for instance) which gives plenty opportunities to fit Gluu into the existing IT landscape. While still in beta stage, the Gluu AI Assistance has proved to be a great help, especially in generating step-by-step guides for each of the process activities, and I look forward to benefit from its continued development. The engagement from the Gluu support team is great, both in terms of solving bugs and taking input for future features and improvements. Review collected by and hosted on G2.com. What do you dislike about Gluu? I found the initial setup and administration of user rights difficult, and figuring out the ideal content structure and level of detail took some trial and error. Buttons for navigation and menu layout are not consistently implemented across the various pages, which can cause some confusion in the beginning. Furthermore, the tool for creating process maps lacks basic snap-to-grid functionality in certain situations (compared to Microsoft Visio, for instance), which makes it harder to ensure a consistent, uniform layout across the process maps made by multiple persons. Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? Visualizing, linking and carrying out processes, which helps simplify work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad H.") BH Brad H. Consultant Mid-Market (51-1000 emp.) 10/9/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Gluu brings intelligent process engineering back tonlife" 5/5 What do you like best about Gluu? Gluu has revitalized the critical process design and engineering space with an intelligent platform that pulls together visualization, documentation, automation, and data engineering into one platform. The platform is reasonably priced at scale for all organizations. Review collected by and hosted on G2.com. What do you dislike about Gluu? The tool’s innovative design takes a few extra clicks (time and effort) to orient to the process-centric perspective. Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? First and foremost, the integrated process map and work instructions feature is one of a kind and solves so many client issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SH Sussi H. Senior Business Process Specialist Mid-Market (51-1000 emp.) 9/22/2025 "Great platform for managing processes" 4/5 What do you like best about Gluu? Easy to use and continuously enhanced. Great user support Review collected by and hosted on G2.com. What do you dislike about Gluu? Minor issues in drawing fuctionality, but this has also improved in recent updates Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? Visualizing proceses and simplifying work Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KS Kenn S. VP, IT & Business Applications Mid-Market (51-1000 emp.) 12/16/2024 "Proces management made easy" 5/5 What do you like best about Gluu? Make it simple or make it complex, Gluu can do both. It is the perfect starter tool for small to mid size companies with little or no control of processes to help draw the overview and build the manual for how to work. Good user and role control with build in version and comment functionality that assist to release processes to the right staff. Review collected by and hosted on G2.com. What do you dislike about Gluu? Everyone must have a license to view processes, even though they only need to check one process a year, that is a barrier for managers to see the value for all users to have a license. It's hard to get the overview when you are a new user coming into a complex forrest of processes. If you are not careful and control the users, you can easily make double or overlapping processes. Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? With offices around the globe in different time zones, it's hard to keep people in contact and alignment on how to use various systems. Gluu can help as a manual and communication tool to keep track of processes and changes to same. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Fabian L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabian L.") FL Fabian L. CEO Mid-Market (51-1000 emp.) 12/16/2024 "Innovative and user-friendly application for Business Process Management" 5/5 What do you like best about Gluu? It is very intuitive and easy to learn. The Gluu team helps with the introduction to learn the methodology. This has significantly improved the integration. You can easily start and thus already benefit from initial successes. Subsequently, you can advance it much further, e.g., with tasks and thus guide users even more. It is being further developed a lot and new options are being added. We receive support within a short time. The price/performance ratio is very good. Practically all departments use it daily. Review collected by and hosted on G2.com. What do you dislike about Gluu? Is only available online. It is being further developed a lot and new options are being added. Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? Our previous process documentation was very static, stored on a drive, and thus not always accessible. Feedback came in very delayed. Ultimately, the processes were not followed. New employees could hardly orient themselves because these had already changed again. This changes radically with Gluu. The processes are extremely well documented, audit-proof, and always accessible. With the comment function, improvements can be immediately incorporated to further optimize the process. Document templates can be very easily integrated with SharePoint. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated JL Jens L. IT Consultant Mid-Market (51-1000 emp.) 1/13/2025 "works for all users" 5/5 What do you like best about Gluu? It got just the right mix of function and feauteres. It adds value for all users including the day to day users of the receptiv processes. very easy to get started. Review collected by and hosted on G2.com. What do you dislike about Gluu? Limited posibilities in the drawing tool Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? Document your company processes using one tool and keep track off all process relevant information, RACI, SOPs, etc. Tells me in a scalable manner who is doing what, where, and how. It keeps your IT solutions up-to-date may be applied for regression testing, and support continious process improvement, good Change Request flow, easy interaction between end-user and processowner. Simple case functionality including electronic forms, makes it easy for the users to automate Daily routines and maintain the information flow in the business, digitalize you processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MP Meriam P. Expert Process & Knowledge Management Enterprise (\> 1000 emp.) 1/24/2025 "Gluu makes your process world come to live" 4.5/5 What do you like best about Gluu? Gluu has great visuals and is indeed user friendly. It is intuitive and guarantees raising awareness and acceptance of process management with the company. Customer service is truly exceptional, thank you Louise. Review collected by and hosted on G2.com. What do you dislike about Gluu? Up to now language settings are limited. Gluu provides Danish and Greenlandic (as Danish company) and additionally offers English and German. While the most important language for us - English and German - are available, additional languages would be desirable. Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? Our pain used to be high maintance, isolated process descriptions. Now we have a databank based tool that is highly interactive. While we are still implementing the software it offers loads more potentials in regards to managing processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CK Conrad K. IT Project Employee Mid-Market (51-1000 emp.) 1/16/2025 "User-friendly process-mapping and management" 4.5/5 What do you like best about Gluu? It is very intuitve and has a nice structure to it. The navigation is made super simple with a well-constructed proces-hierarcy. Regarding the proces-hierarcy, Gluu offers a lot of different options when it comes to cutmomization of view. This ensures, that your end-users/everyday-users can easily navigate to the processes and work instrution, that are of relavance to them. When used every day, you quickly understand the value of documenting your processes. As for our specific case, proces documentaion in Gluu has helped ud a lot during the implementation of new ERP-system. Review collected by and hosted on G2.com. What do you dislike about Gluu? Not much. The Gluu team is good at keeping in contact and has helped us a lot, if we have met any issues. Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? With regards to ERP-implementation it has helped us understand our needs as well as training new users. In addition Gluu makes you understand and think about your business processes even more. It forces you to define a 'best-practice'. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Peter F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter F.") PF Peter F. Investor Small-Business (50 or fewer emp.) 1/8/2025 "Finally a BPM-software that employees like to use" 5/5 What do you like best about Gluu? One of Gluu's standout features is its holistic approach to process management. By integrating process mapping, task execution, and continuous improvement within a single platform, it ensures that employees have access to all necessary resources to perform their duties effectively. This makes Gluu a system employees like to use and can see the meaning in using. Among other things, the ability to give easy improvement feedback to process owners. Review collected by and hosted on G2.com. What do you dislike about Gluu? As with any software that integrates multiple functions, there may be a learning curve for employees to fully utilize all features effectively. However, Gluu provides support through online training and workshops to assist with the implementation process. Overall, Gluu presents a robust solution for organizations seeking to streamline their business processes and enhance operational efficiency. Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? - Processes takes longer than necessary and stop up at bottlenecks. - Repeating mistakes and inconsistency. - Confusion about who is responsible for what. - Resistance from organisation or people on new change management initiatives. Gluu helps fix or minimize these problems, which results in better decision making and much high efficiency without compromising on adaptability. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Alaa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alaa A.") AA Alaa A. Kvalitetsansvarlig Mid-Market (51-1000 emp.) 12/16/2024 "GLUU - used for every day tasks" 4.5/5 What do you like best about Gluu? The system is very flexible, especially the drawing utilities. I used it every day, and we have made it our primary Quality Management System It is easy to use, but like every system you have to understand the basics and the features in GLUU. I don't give 10/10 because of minor things as described in the dislike box, but I will recommend GLUU :) Review collected by and hosted on G2.com. What do you dislike about Gluu? The system is "general" and created to satisfy all users. Some of the functions are not necessary for my company, and i sometime miss mino changes. But the tech-team at GLUU are flexible and do their best to meet the needs and answer the questions in the process. Review collected by and hosted on G2.com. What problems is Gluu solving and how is that benefiting you? Quality Management System Review collected by and hosted on G2.com. 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