# Best Process Mining Tools for Small Business *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall Process Mining category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Process Mining to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Process Mining category. In addition to qualifying for inclusion in the Process Mining Tools category, to qualify for inclusion in the Small Business Process Mining Tools category, a product must have at least 10 reviews left by a reviewer from a small business. ## How Many Process Mining Tools Products Does G2 Track? **Total Products under this Category:** 95 ### Category Stats (May 2026) - **Average Rating**: 4.36/5 - **New Reviews This Quarter**: 16 - **Buyer Segments**: Enterprise 70% │ Mid-Market 22% │ Small-Business 7% - **Top Trending Product**: Integrated Management System (IMS) (+0.01) *Last updated: May 18, 2026* ## How Does G2 Rank Process Mining Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,400+ Authentic Reviews - 95+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Process Mining Tools Is Best for Your Use Case? - **Best for Small Businesses:** [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - **Best for Mid-Market:** [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - **Best for Enterprise:** [Celonis](https://www.g2.com/products/celonis/reviews) - **Highest User Satisfaction:** [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - **Best Free Software:** [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) ## What Are the Top-Rated Process Mining Tools Products in 2026? ### 1. [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) UiPath (NYSE: PATH) is a global leader in agentic automation, empowering enterprises to harness the full potential of AI agents to autonomously execute and optimize complex business processes. The UiPath Platform™ uniquely combines controlled agency, developer flexibility, and seamless integration to help organizations scale agentic automation safely and confidently. Committed to security, governance, and interoperability, UiPath supports enterprises as they transition into a future where automation delivers on the full potential of AI to transform industries. For more information, visit www.uipath.com. Agentic testing is an AI-powered approach to software quality assurance that leverages autonomous agents to generate, execute, and evolve tests across the entire testing lifecycle. By partnering intelligent agents with human testers, agentic testing dramatically increases test coverage, accelerates release cycles, improves system resilience, and enables continuous testing at enterprise scale. It empowers teams to shift from manual, reactive testing to proactive, scalable quality engineering—driving faster innovation with higher confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 6,088 **How Do G2 Users Rate UiPath Agentic Automation?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Execution Management:** 9.4/10 (Category avg: 8.6/10) - **Process Library:** 9.4/10 (Category avg: 8.6/10) - **Application Development:** 9.6/10 (Category avg: 8.5/10) **Who Is the Company Behind UiPath Agentic Automation?** - **Seller:** [UiPath](https://www.g2.com/sellers/uipath) - **Company Website:** https://www.uipath.com - **Year Founded:** 2005 - **HQ Location:** New York - **Twitter:** @UiPath (108,136 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1523656/ (5,124 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** RPA Developer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Enterprise, 29% Mid-Market #### What Are UiPath Agentic Automation's Pros and Cons? **Pros:** - Automation (383 reviews) - Ease of Use (369 reviews) - Automation Focus (300 reviews) - Automation Ease (254 reviews) - Efficiency (194 reviews) **Cons:** - Expensive (157 reviews) - Learning Curve (146 reviews) - Complexity (92 reviews) - Missing Features (90 reviews) - Pricing Issues (74 reviews) ### 2. [Celonis](https://www.g2.com/products/celonis/reviews) Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. **Average Rating:** 4.5/5.0 **Total Reviews:** 286 **How Do G2 Users Rate Celonis?** - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) - **Execution Management:** 8.5/10 (Category avg: 8.6/10) - **Process Library:** 8.2/10 (Category avg: 8.6/10) - **Application Development:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Celonis?** - **Seller:** [Celonis](https://www.g2.com/sellers/celonis) - **Company Website:** https://www.celonis.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Celonis (17,459 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3118913/ (3,816 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Consultant, Analyst - **Top Industries:** Information Technology and Services, Oil & Energy - **Company Size:** 63% Enterprise, 20% Small-Business #### What Are Celonis's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Efficiency (17 reviews) - Features (15 reviews) - Insights (15 reviews) - Process Management (15 reviews) **Cons:** - Learning Curve (15 reviews) - Complexity (13 reviews) - Missing Features (10 reviews) - Limited Features (9 reviews) - Slow Performance (8 reviews) ### 3. [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) Optimize business processes across your organization with a cloud-first, comprehensive automation platform, powered by low-code and AI. Modernize and integrate operations at scale, maintain visibility and control with enterprise-grade governance, monitor and protect your data, and continuously improve with process insights. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,034 **How Do G2 Users Rate Microsoft Power Automate?** - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) - **Execution Management:** 8.4/10 (Category avg: 8.6/10) - **Process Library:** 8.4/10 (Category avg: 8.6/10) - **Application Development:** 8.5/10 (Category avg: 8.5/10) **Who Is the Company Behind Microsoft Power Automate?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Company Website:** https://www.microsoft.com/ - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,115,342 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, RPA Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 33% Mid-Market, 32% Enterprise #### What Are Microsoft Power Automate's Pros and Cons? **Pros:** - Ease of Use (382 reviews) - Automation (317 reviews) - Easy Integrations (294 reviews) - Integrations (292 reviews) - Process Automation (247 reviews) **Cons:** - Complexity (208 reviews) - Slow Performance (102 reviews) - Bugs (96 reviews) - Expensive (96 reviews) - Software Bugs (95 reviews) ### 4. [IBM Process Mining](https://www.g2.com/products/ibm-process-mining/reviews) IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace. **Average Rating:** 4.7/5.0 **Total Reviews:** 156 **How Do G2 Users Rate IBM Process Mining?** - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Execution Management:** 9.4/10 (Category avg: 8.6/10) - **Process Library:** 9.6/10 (Category avg: 8.6/10) - **Application Development:** 9.7/10 (Category avg: 8.5/10) **Who Is the Company Behind IBM Process Mining?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, NY - **Twitter:** @IBM (709,223 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®) - **Ownership:** SWX:IBM **Who Uses This Product?** - **Who Uses This:** Analyst, Developer - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 41% Small-Business, 40% Mid-Market #### What Are IBM Process Mining's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Efficiency (2 reviews) - Ease of Implementation (1 reviews) - Ease of Learning (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Lacking Features (3 reviews) - AI Limitations (1 reviews) ### 5. [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,009 **How Do G2 Users Rate Automation Anywhere Agentic Process Automation?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Execution Management:** 9.1/10 (Category avg: 8.6/10) - **Process Library:** 9.3/10 (Category avg: 8.6/10) - **Application Development:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Automation Anywhere Agentic Process Automation?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Company Website:** https://www.AutomationAnywhere.com - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,173 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (3,967 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** RPA Developer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 59% Enterprise, 23% Mid-Market #### What Are Automation Anywhere Agentic Process Automation's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Automation (71 reviews) - Efficiency (43 reviews) - Automation Ease (42 reviews) - User Interface (42 reviews) **Cons:** - Expensive (28 reviews) - Learning Curve (27 reviews) - Missing Features (25 reviews) - Software Bugs (22 reviews) - Bot Issues (20 reviews) ### 6. [ARIS](https://www.g2.com/products/aris-aris/reviews) ARIS supports your operational excellence by providing visibility into your operations, enabling you to create outstanding processes, and ensuring close monitoring of your business. As a pioneer and the leader in process intelligence, ARIS provides the foundation when it comes to successfully transforming, optimizing and controlling the way you run your business. Follow thousands of leading organizations from all industries and all over the globe and set on ARIS for sustainable success. ARIS brings everything you need to collaboratively analyse, design, and manage your processes end-to-end.:   - Business Process Analysis – Continuously improve and roll out processes. - Process Mining - Get deep business insights to take the right decisions.   - Process Automation - Reach operational excellence. - Risk & Compliance - Secure compliance and operational resilience. ​  Stop making decisions based on gut fillings and start acting on data-driven decisions that can help you reduce costs, increase efficiency, and ultimately boost your bottom line. **Average Rating:** 4.4/5.0 **Total Reviews:** 162 **How Do G2 Users Rate ARIS?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Execution Management:** 8.1/10 (Category avg: 8.6/10) - **Process Library:** 8.0/10 (Category avg: 8.6/10) - **Application Development:** 7.7/10 (Category avg: 8.5/10) **Who Is the Company Behind ARIS?** - **Seller:** [ARIS](https://www.g2.com/sellers/aris) - **Company Website:** https://aris.com/ - **Year Founded:** 2024 - **HQ Location:** Saarbrücken, Saarland - **LinkedIn® Page:** https://www.linkedin.com/company/aris-community/ (386 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 53% Enterprise, 29% Mid-Market #### What Are ARIS's Pros and Cons? **Pros:** - Ease of Learning (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Low Code (1 reviews) - No-coding (1 reviews) **Cons:** - Bugs (1 reviews) - Complexity (1 reviews) - Complex Processes (1 reviews) - Lacking Features (1 reviews) - Process Management (1 reviews) ### 7. [UiPath Process Mining](https://www.g2.com/products/uipath-uipath-process-mining/reviews) UiPath Process Mining is a Process Mining solution that transforms data from your IT systems into visual interactive dashboards, allowing you to see existing value decreases, bottlenecks, and discrepancies, as well as understanding the root-causes and possible risks. **Average Rating:** 4.5/5.0 **Total Reviews:** 71 **How Do G2 Users Rate UiPath Process Mining?** - **Ease of Use:** 8.0/10 (Category avg: 8.9/10) - **Execution Management:** 8.0/10 (Category avg: 8.6/10) - **Process Library:** 8.3/10 (Category avg: 8.6/10) - **Application Development:** 7.8/10 (Category avg: 8.5/10) **Who Is the Company Behind UiPath Process Mining?** - **Seller:** [UiPath](https://www.g2.com/sellers/uipath) - **Year Founded:** 2005 - **HQ Location:** New York - **Twitter:** @UiPath (108,136 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1523656/ (5,124 employees on LinkedIn®) - **Ownership:** NYSE: PATH **Who Uses This Product?** - **Who Uses This:** RPA Developer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Enterprise, 33% Small-Business #### What Are UiPath Process Mining's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Automation (1 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) - Tools (1 reviews) **Cons:** - Complexity (2 reviews) - Complex UI (1 reviews) - Difficult Setup (1 reviews) - Insufficient Resources (1 reviews) - Lacking Features (1 reviews) ## What Is Process Mining Tools? [Process Automation Software](https://www.g2.com/categories/process-automation) ## What Software Categories Are Similar to Process Mining Tools? - [Business Process Management Software](https://www.g2.com/categories/business-process-management) - [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) - [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) --- ## How Do You Choose the Right Process Mining Tools? ### What You Should Know About Process Mining Tools ### What are Process Mining Tools? At its core, process mining tools help businesses get a grasp of their processes to better understand what they are and how they are performing. When one digs into the roots of any given business, the underlying structures will often be supported by processes or the workflows and business functions that underpin operations. Processes are the steps and tasks taken to get a job done. The best processes are easily repeatable and well-documented. However, it is not always easy to get a handle on all the processes going on, as they can be distributed across individuals, teams, and systems. This is where process mining software comes in. This software can help businesses determine how to optimize their processes through automation or by making these processes more efficient. Process mining tools analyze logs from various business systems, such as [CRM](https://www.g2.com/categories/crm), [ERP](https://www.g2.com/categories/erp), and [purchasing software](https://www.g2.com/categories/purchasing). From there, business leaders can make informed, data-driven decisions about their processes and workflows. Processes can quickly get out of hand. For example, one person might input data about a customer in a CRM, another might port that data out into financial software, and yet another colleague might analyze that data to derive insights. With process mining software implemented, businesses can get visibility into how the various disparate tasks combine into processes and how well they work together. Traditionally, process mining tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, process mining software is an easy solution. However, small businesses can also reap the benefits of RPA technology, as they have processes as well. #### What Types of Process Mining Tools Exist? **Process discovery** Process mining software can focus on process discovery. These tools are simpler and allow for an overview of processes. Some, however, use more advanced techniques, like artificial intelligence, to discover and group together processes. **Conformance checking** Conformance checking is a process mining method used to check compliance. It compares event logs or an actual process with the existing reference model, or target model, for that process. This technique determines whether the actual process corresponds to the target process. **Process reengineering** Process reengineering involves changing the process model. It includes redesigning core business processes to dramatically improve productivity, cycle times, and quality. These tools focus on the analysis and design of workflows and processes. ### What are the Common Features of Process Mining Tools? The following are some core features within process mining solutions that can help users in many ways: **Process management:** For the software to process processes, robust integration capabilities with business tools, such as CRM and ERP software, are critical. This software can allow users to access and understand different processes based on their roles. This will give users the ability to find bottlenecks and identify gaps between how things should be and how they are in reality. **Process analysis:** Management is the first step, and analysis is the second. Process mining tools allow users to conduct real-time process analysis, giving them process notation capabilities and the ability to define business entities and responsibilities for given processes. **Automation:** Automation is not the only goal of process mining, but it often is the result. Many of these tools integrate with RPA technology, either natively or via third-party integrations. Some of them allow customers, partners, and third-party developers to create applications on top of business processes. ### What are the Benefits of Process Mining Tools? A few benefits of process mining platforms are mentioned below: **Discovery:** The proliferation of systems and applications can lead to the proliferation of confusion, but it need not be so. Process mining can help discovery processes by analyzing log data produced by applications. This software could integrate with CRM software, for example, to help one get a better sense of how efficient and effective a business’ customer relationship management is. The power of this technology is that it can integrate with a host of different types of tools and, as such, can give a bird's-eye view of all processes and how they work together. **Monitoring:** Once processes have been discovered, the real work can begin. Process mining systems can provide an end-to-end view of processes across the business from a host of different applications and systems. This view can show which processes are taking up the most time and resources, whether that be financial output or human capital. **Optimization:** Viewing processes is not a goal in and of itself. The point and purpose of monitoring processes is to optimize them. This can take the form of automation (through robotic process automation (RPA) software, for example) or ensuring that the humans involved can reach their full potential.  ### Who Uses Process Mining Tools? **Sales leaders:** Lead-to-order processes can take a long time, increasing the payback time of marketing investments. Companies can uncover the reasons behind this issue and take action to reduce sales cycle time. **IT professionals:** IT systems may not provide the correct solution on their first try. Process mining tools can produce data-driven insights to increase the first-time resolution rate. **Finance officers:** Mistakes and manual interventions in purchase-to-pay processes increase lead time. Process mining can help companies find compatible areas of automation. ### What are the Alternatives to Process Mining Tools? Alternatives to process mining tools can replace this type of software, either partially or completely: [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa): RPA software solutions sometimes have process mining capabilities baked in. Therefore, businesses that already implement RPA bots should first check if they have process mining features. #### Software Related to Process Mining Tools Related solutions that can be used together with process mining software include: [Business process management (BPM) software](https://www.g2.com/categories/business-process-management) **:** A business can implement both process mining software and business process management (BPM) software simultaneously to perform different functions of process automation. However, a business might also decide to go with one or the other. BPM software, which has been around for some time, is used to analyze processes at a very high level, while process mining tools go into more granular detail.  [Business process simulation software](https://www.g2.com/categories/business-process-simulation) **:** Similar to process mining, business process simulation software allows businesses to assess business processes. This software provides more robust tools for simulating these processes and focuses on testing and validating what-if scenarios. It provides tools for creating models as well as visualizing the models and outcomes. It is typically used by executives, managers, and external consultants looking to get a better understanding of a company’s business processes.  ### Challenges with Process Mining Tools Software solutions can come with their own set of challenges. It must always be kept in mind that process mining, like any other digital transformation or automation-related solution, is not a magic bullet. Therefore, users must keep these pitfalls and issues in mind: **Integrations:** One concern that users of process mining software should be aware of is the type of software that process mining tools can integrate with to automate processes. Often, companies will deploy process mining tools on top of ERP systems, contact center infrastructure tools, or accounting software, among many other types of software. If the software that a business is hoping to automate processes within is not compatible with the process mining tool of their choice, then there is no point in purchasing that specific product.  **Compatibility** : Buyers should go as far as to ensure that the process mining solution can run on either Windows or macOS or any other operating system they may run at their business. Most process mining tools are platform agnostic and can work across many different software vendors; however, it is always best to double-check when buying the software. **Unexpected costs:** Just as with any software, it is essential to consider all the potential costs involved. With process mining software, users might discover that they end up spending more than they thought they would. ### Which Companies Should Buy Process Mining Tools? Each industry can benefit in some way from process mining software and implementing an automation strategy. Here are a couple of industry examples where the benefits of process mining are paying off: **Healthcare:** Shifts at the hospital can be mentally and physically draining, and the last thing a med tech needs is to stay up on repetitive, low-priority tasks. Process mining software can help healthcare leaders take account of processes and ensure that processes are optimized or automated as needed. **Telecommunications:** Telecommunications companies are always looking to improve their processes and bring the best and fastest services to their customers. Process mining can help them better understand their processes. ### How to Buy Process Mining Tools #### Requirements Gathering (RFI/RFP) for Process Mining Software  When looking to deploy a process mining solution, it is crucial to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase its first process mining software, or wherever a business is in its buying process, g2.com can help select the best option. As mentioned above, buyers should also consider the related and ancillary software and services they might want to deploy alongside process mining, such as RPA or [robotic process automation (RPA) consultancy services](https://www.g2.com/categories/robotic-process-automation-rpa-consultancy-services).  Taking a holistic overview of the business systems and processes will help businesses identify pain points. This will help them figure out which software to buy (e.g., whether it can effectively handle the business’ processes) and develop buying criteria.  A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well-placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from process mining software. #### Compare Process Mining Software Products **Create a long list** Evaluating vendors should start with a long list, which will help determine whether a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products is typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure a thorough comparison, the user should demo each solution on the short list using the same use case and datasets. This will allow the business to evaluate like-for-like and see how each vendor compares against the competition. #### Selection of Process Mining Software  **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of organization members with the right interests, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants, multitasking, and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page does not mean it is final, although some companies will not budge. It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or to recommend the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### How much do Process Mining Tools cost? Generally, process mining tools require a license (priced either annually or monthly). In addition, one often pays extra per bot, with unattended bots being more expensive than attended ones.  #### Return on Investment (ROI) Since process mining might take the place of humans’ tasks (or their jobs), one must analyze and compare the cost of automation versus having humans do the same tasks. Although the extent to which the software impacts the company’s bottom line is a key indicator of success, it should not be the only one. One must also investigate the ethical ROI, or the moral impact job displacement will have. ### Implementation of Process Mining Tools **Who is Responsible for Process Mining Tool Implementation?** Although some process mining solutions require significant IT support, most can be deployed directly by business leaders. These business leaders will have the best visibility into their team’s processes. For more complex deployments, support from the IT team will likely be needed. The IT team might also be involved with security. Since process mining software can access the most sensitive information, IT might get involved to test how secure the software is. **What Does the Implementation Process Look Like for Process Mining Tool?** When one seeks to automate their processes, they must start with a deep analysis of those processes. It need not start with expensive software or an external team. It can begin with pen and paper or on a whiteboard, digital or otherwise. The company, or team, can pinpoint the most broken processes or those ripe for automation, such as the most repetitive ones. Only after this hard work can the actual automation begin. **When Should You Implement Process Mining Tool?** Many solutions provide free trials to test the technology's effectiveness. This can help a business determine whether or not the solution is right for them. If the decision has been made to deploy process mining, it is key that it does not get siloed into one department; otherwise, its very deployment may lead to further complication and confusion around processes. ### Process Mining Tools Trends **Artificial intelligence (AI)** Process mining vendors are striving to implement elements of AI and machine learning into their solutions to allow businesses to better understand their processes. These AI capabilities allow process mining tools to visually watch processes and carry them out independently, without human intervention. As with most AI initiatives, the use cases in process mining software are relatively raw. However, to achieve true automation, the two technologies will need to work seamlessly. This will help businesses with their overall digital transformation.