--- title: Decisions Reviews meta\_title: 'Decisions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 41 reviews by the users' company size, role or industry to find out how Decisions works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 41 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Decisions Reviews & Product Details Visit Website Decisions is an AI-powered process orchestration and automation platform used by enterprises to coordinate AI agents, systems, and people across complex, rules-driven processes—especially where governance, visibility, and accountability are critical. The platform combines visual workflow automation, an enterprise rules engine, AI orchestration, system integrations, forms, and dashboards into a unified control layer. Teams use Decisions to model decision logic, orchestrate work across systems, and govern AI behavior without siloing logic in code, agents, or disconnected tools. This approach allows organizations to coordinate end-to-end execution and gives a centralized place to build, test, and deploy everything as business and regulatory requirements evolve. Decisions is designed for collaboration between business and IT teams. Business users can vibe code front ends and manage process and decision logic visually, while IT maintains architectural oversight, security, and integrations. Logic that is often fragmented across application code, AI agents, spreadsheets, or manual processes can be centralized, governed, and reused—reducing inconsistency and operational risk as automation scales. * * * Product Website Decisions Seller [Decisions](https://www.g2.com/sellers/decisions) Discussions [Decisions Community](https://www.g2.com/products/decisions-decisions/discuss) Languages Supported English Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/decisions-decisions/pricing) ## Decisions Integrations (15) What do users say about integrations? Verified by Decisions [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS and Cloud Services ](https://www.g2.com/products/aws-and-cloud-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpenAI Whisper ](https://www.g2.com/products/openai-whisper/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") REST ](https://www.g2.com/products/rest/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP ECC ](https://www.g2.com/products/sap-ecc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More MS Manjot S. RPA developer Enterprise (\> 1000 emp.) 9/9/2025 "Excellent Low Code Tool" 5/5 What do you like best about Decisions? The best about Decisions tool is : it is so easy to use, the build design is more user friendly and it scalable and very easy to build applications even for the people who does not have coding experience. This tool rocks trust me! Review collected by and hosted on G2.com. What do you dislike about Decisions? The only thing i dislike about decisions is sometimes there is latency issue while loading projects in 9.6 version but thats is also fixed in newer versions. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Decisions helps in integrating with any 3rd party applications so easily, writes the code for you where you just have to drag and drop and backend is taken care by this tool. I have been using it past many years, trust me i have built many scalable user friendly applications without writing a single line of code I just love decisions I solely have developed more than 10 applications and more than dozen poc's and even there support team is so helpful This tool rocks and support team too \<3 Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Foluso F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Foluso F.") FF Foluso F. Adjunct Professor Mid-Market (51-1000 emp.) 3/17/2026 "Decisions: Usable and Efficient,Needs Better Integration" 2.5/5 What do you like best about Decisions? I like the ease of use of Decisions. The initial setup was pretty easy. Review collected by and hosted on G2.com. What do you dislike about Decisions? Integrating into existing software is a bit challenging and working with professional services can be improved. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Decisions accelerates development with ease of use and integrates process mining. It was an easy setup compared to Camunda. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mel C.") MC Mel C. Engineering Manager Enterprise (\> 1000 emp.) 7/22/2025 "Decisions is a great project!" 5/5 What do you like best about Decisions? The capability of the software to tackle any project is awesome. We've been able to use it in many cases in the company. Some cases where we could have used traditional developers, we've been able to use our Decisions team to make a great solution. Review collected by and hosted on G2.com. What do you dislike about Decisions? I haven't ran into any downside, besides training a new developer in the software, DOES take some time. That could also be affected by which project they will first be working on. I have to say, the training materials offered by Decisions is great though. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Automating case management. Being able to track items going through a process has been huge. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Piotr D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piotr D.") PD Piotr D. Global test automation development leader Enterprise (\> 1000 emp.) 3/16/2026 "Great for Real Test Case Flows, but Data Flow Complexity Can Get in the Way" 5/5 What do you like best about Decisions? Posibility to form flow basen on real test case studies Review collected by and hosted on G2.com. What do you dislike about Decisions? Data flow complexity inside flow. Can be misleading Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? No sure yet Review collected by and hosted on G2.com. Show More 3/18/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") IA Verified User in Automotive Mid-Market (51-1000 emp.) 5/17/2024 "User-Friendly Workflow Building, High Recommendation" 5/5 What do you like best about Decisions? I like the user experience of building out flows with Decisions. Searching for modules to use and being able to debug each step is a great experience for me. Review collected by and hosted on G2.com. What do you dislike about Decisions? I don’t have anything right now. I need more time working with Decisions Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? I find Decisions replaces time-consuming processes, freeing up end users' time. Review collected by and hosted on G2.com. Show More 3/16/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") EI Verified User in Insurance Mid-Market (51-1000 emp.) 6/23/2025 "Great for designing flexible and re-usable logic without coding." 4.5/5 What do you like best about Decisions? Decisions allows our team to develop custom rating formulas that can be updated and changed quickly and easily. This has allowed changes that used to take several months to work through traditional development cycles to be completed in days, even with proper testing and validation. Review collected by and hosted on G2.com. What do you dislike about Decisions? The platform has very strong rules, data, and logic capabilities. It also offers UI/UX capabilities to completely author small to medium size applications within the platform. These UI capabilities are not as mature as the logic / rules side of the designer, although they are making some significant improvements in this area. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Automation of insurance rating and appetite (are we willing to write business for this specific client). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JH Jeff H. Mid-Market (51-1000 emp.) 8/21/2020 "Decisions - A Great Rule Engine Product and More" 4.5/5 What do you like best about Decisions? Decisions makes development very easy and very visual and thus self-documenting. Decisions offers much more functionality than rules - flows, forms, integrations, etc. that make it possible to completely encompass business logic within, and implement complete working "code" modules without code. Decisions also allows for faster deployment of critical fixes. Because Decisions is a visual designer, it's easier to visualize changes, have confidence in them, and unit test individual components. Also, the export/import functionality allows you to quickly promote individual objects, rather doing a complete "build". During our review of rule engine products, Decisions was the most stable and feature-robust rule engine product that we reviewed. Decisions support has been extremely responsive and pleasurable to work with. Review collected by and hosted on G2.com. What do you dislike about Decisions? With Decisions, due to it's graphical nature, you can run the risk of departing from object-oriented code and modular coding principals by creating monolithic and procedural flows. This is not a problem with the product per se; and it is still possible to maintain OO-like architecture in Decisions, but requires some careful planning during design. Also, project with large numbers of objects (we are in the 1000's) tend to cause issues and delays during operational functions, such as repository and import/export when dealing with the project as a whole. (Great strides have been made to improve this functionality since I started working with Decisions in 2015. See note about support in previous answer.) Review collected by and hosted on G2.com. Recommendations to others considering Decisions: Thoroughly evaluate the operational aspects of the product prior under expected load prior to go-live. This will allow you to ensure your configuration is performant at production levels, and allow you to make any performance tuning enhancements prior to go-live. Things such as deployment (whether via repository or export/import), clustering, job configuration, repository, etc. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Decisions was a great solution for our "Insight Engine" product, which processes health and wellness data, and based on rules, launches various processes (e.g. messaging, reports) and creates artifacts (e.g. activities, rewards) within our applications that provide "insight" and recommendations to users to help them manage their health conditions and maintain wellness. Decisions allows us to easily design rules and workflows to support this business-rule centered processing. Decisions also functions as our job scheduler. Review collected by and hosted on G2.com. Show More 5/14/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GA Ganesh A. Enterprise (\> 1000 emp.) 2/6/2024 "Decisions from a point of view of a developer" 5/5 What do you like best about Decisions? While using form - easy to design, validation efficiency, ability to show hide controls based on conditions, binding controls data via form input or via flow, While using report/page dashboard - easy to create reports, ease of defining table relationship, implementing complex summarized report using matrix view. Rules can be reuseable in multiple flows. We can easily implement hard rules using matrix rule. Customer support is best for resolving issues. Review collected by and hosted on G2.com. What do you dislike about Decisions? Adding google fonts, defining responsive nature should be more easy. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? We have 40 types of tickets for resolving the customer issues which were generated based on very complex type conditions. Most of the times we were generating false tickets and amount of the tickets was very large per months. But now we are using decisions flow for generating tickets and it is very easy to find if any false ticket got generated and rectifying the cause of that false ticket. Earlier we were generated 50K+ tickets per months but now it is under 6K. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PM Patrick M. Enterprise (\> 1000 emp.) 4/9/2020 "Rapid form/reporting and API integration development." 4.5/5 What do you like best about Decisions? Form/report and small application dashboards for quick reporting and data views. How quick we can create API integrations with SQL & SAP enterprise systems. How easy to adjust folder structures or change naming conventions. Review collected by and hosted on G2.com. What do you dislike about Decisions? Sometime trying to match data types and following the input/out parameters can be fun. Each Step/Object documentation could be better or have more details on how to apply or use. Migrating from different environment sometime the step/object IDs get lost are does not transfer and have to rebuild objects or update missing parameters. Building relationships can be challenging under the SQL data integrations. This is not an issue for LOCAL DB. Form designer could be more flexible. Advanced forms designs are painful due to grid definition and vertical/horizontal stacks. Really need to make sure you name each item/object uniquely. Review collected by and hosted on G2.com. Recommendations to others considering Decisions: As a beginner, it is highly recommended that new users review the intro trainings 1 & 2 or go to training first so they can get a good understanding on decisions data types, structures, folder definitions, workflows, rules, dependencies and best practices. Once you have the understanding you can easily adjust your decisions architecture / framework to your organization SDLC methods. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Forms / documents approval. Building dynamic workflow and API calls from & to 3rd party ERPs (e.g. SAP). Rapid UI form prototyping and business understanding with stakeholders. Most cases turn into live/production apps. Email & SMS Notifications. Review collected by and hosted on G2.com. Show More 1/17/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Simone E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone E.") SE Simone E. Business Change Manager Enterprise (\> 1000 emp.) 5/15/2024 "2nd Decisions Submerse Event" 5/5 What do you like best about Decisions? I like how collaborative and agile the Decisions teams are. Always willing to jump in and work together to meet customers' needs. Review collected by and hosted on G2.com. What do you dislike about Decisions? I don't like how difficult it can be at times to engage support teams on an issue. By the time they ask all the questions via email we have already figured it out. I think at times we could use better structure, for example with process coaching, consultants could come better prepared for deep dives and actionable items. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Helping us make our operations teams work more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Decisions? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Decisions ](https://www.g2.com/products/decisions-decisions/discussions/new) GU Guest User What is Decisions used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-decisions-used-for) [ View all Discussions ](https://www.g2.com/products/decisions-decisions/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 14 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/decisions-decisions/pricing) Decisions Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_212f4642f8a19aeba294586867ad3450/inrule.jpg "Product Avatar Image") InRule 4.4/5(69) [ Compare Now ](https://www.g2.com/compare/decisions-decisions-vs-inrule) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_156527410a602a545aa9c74d45666e04/appian.png "Product Avatar Image") Appian 4.5/5(501) [ Compare Now ](https://www.g2.com/compare/appian-vs-decisions-decisions) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_025e4974139a3455132150b9ebc77ac5/pega-platform.jpg "Product Avatar Image") Pega Platform 4.2/5(278) [ Compare Now ](https://www.g2.com/compare/decisions-decisions-vs-pega-platform) ##### ##### Decisions Features Customization Document Generation Process Design Process Repository Collaboration Access Controls/Permissions Data Unification Accessibility Process Management Process Overview Process Analysis Real-Time Process Monitoring Application Design Customized Branding [ View More Features ](https://www.g2.com/products/decisions-decisions/features) ## Top-Rated Alternatives [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/decisions-decisions/competitors/alternatives) ##### Categories on G2 [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)[Process Mining](https://www.g2.com/categories/process-mining-tools)[Business Automation Platforms (BAPs)](https://www.g2.com/categories/business-automation-platforms-baps) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)[Process Mining](https://www.g2.com/categories/process-mining-tools)[Business Automation Platforms (BAPs)](https://www.g2.com/categories/business-automation-platforms-baps)[Business Process Management](https://www.g2.com/categories/business-process-management)[Process Orchestration](https://www.g2.com/categories/process-orchestration)[Decision Management Platforms](https://www.g2.com/categories/decision-management-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Leading database software for enterprise-level companies](https://www.g2.com/discussions/what-are-the-leading-database-software-options-for-enterprise-level-companies)[What's the best AR training simulator platform for a mid-sized manufacturing company?](https://www.g2.com/discussions/what-s-the-best-ar-training-simulator-platform-for-a-mid-sized-manufacturing-company)[Civil 3D vs other civil engineering design platforms: which gives better value for a mid-size company that does not want to be entirely dependent on the Autodesk ecosystem?](https://www.g2.com/discussions/civil-3d-vs-other-civil-engineering-design-platforms-which-gives-better-value-for-a-mid-size-company-that-does-not-want-to-be-entirely-dependent-on-the-autodesk-ecosystem) [What platform supports multi-vendor device management?](https://www.g2.com/discussions/what-platform-supports-multi-vendor-device-management)[Best session replay tool for SaaS startups](https://www.g2.com/discussions/what-s-the-best-session-replay-tool-right-now)[Pros and Cons Details](https://www.g2.com/products/decisions-decisions/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)