--- title: Decisions Reviews meta_title: 'Decisions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 41 reviews by the users' company size, role or industry to find out how Decisions works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 41 scale: '5' date_modified: '2026-06-24' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Decisions Reviews **Vendor:** Decisions **Category:** [Decision Management Software](https://www.g2.com/categories/decision-management-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 41 ## About Decisions Decisions is an AI-powered process orchestration and automation platform used by enterprises to coordinate AI agents, systems, and people across complex, rules-driven processes—especially where governance, visibility, and accountability are critical. The platform combines visual workflow automation, an enterprise rules engine, AI orchestration, system integrations, forms, and dashboards into a unified control layer. Teams use Decisions to model decision logic, orchestrate work across systems, and govern AI behavior without siloing logic in code, agents, or disconnected tools. This approach allows organizations to coordinate end-to-end execution while keeping decisions explicit, testable, and easy to change as business and regulatory requirements evolve. Decisions is designed for collaboration between business and IT teams. Business users can define and manage process and decision logic visually, while IT maintains architectural oversight, security, and integrations. Logic that is often fragmented across application code, AI agents, spreadsheets, or manual processes can be centralized, governed, and reused—reducing inconsistency and operational risk as automation scales. ## Decisions Pros & Cons **What users like:** - Users value the **excellent customer support** from Decisions, enhancing their experience with quick and effective solutions. (2 reviews) - Users love the **customization options** of Decisions, enabling easy application building even without coding skills. (2 reviews) - Users value the **easy integrations** with various systems, enhancing their development processes and efficiency. (2 reviews) - Users appreciate the **extensive integration capabilities** of Decisions, enabling seamless connections with various systems. (2 reviews) - Users value the **seamless integrations** with SQL and SAP, enhancing efficiency in development and reporting. (2 reviews) - API Features (1 reviews) - API Integration (1 reviews) - Change Flexibility (1 reviews) - Collaboration (1 reviews) - Customization Options (1 reviews) **What users dislike:** - Users face a **learning difficulty** , experiencing challenges with mastering features and complex documentation throughout the process. (2 reviews) - Users find the **complexity** of Decisions challenging, especially with data types and form design limitations. (1 reviews) - Users face **database limitations** that complicate data handling, documentation, migration, and form design challenges in Decisions. (1 reviews) - Users face challenges with **data migration** , including lost IDs, incomplete documentation, and complex relationship building. (1 reviews) - Users find the **difficult learning** curve challenging, suggesting more examples could aid in mastering the features. (1 reviews) - Document Management (1 reviews) - Editing Limitations (1 reviews) - Form Issues (1 reviews) - Integration Issues (1 reviews) - Lack of Knowledge (1 reviews) ## Decisions Reviews ### 1. Excellent Low Code Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Manjot S. | RPA developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Decisions?** The best about Decisions tool is : it is so easy to use, the build design is more user friendly and it scalable and very easy to build applications even for the people who does not have coding experience. This tool rocks trust me! **What do you dislike about Decisions?** The only thing i dislike about decisions is sometimes there is latency issue while loading projects in 9.6 version but thats is also fixed in newer versions. **What problems is Decisions solving and how is that benefiting you?** Decisions helps in integrating with any 3rd party applications so easily, writes the code for you where you just have to drag and drop and backend is taken care by this tool. I have been using it past many years, trust me i have built many scalable user friendly applications without writing a single line of code I just love decisions I solely have developed more than 10 applications and more than dozen poc's and even there support team is so helpful This tool rocks and support team too <3 ### 2. Decisions: Usable and Efficient,Needs Better Integration **Rating:** 2.5/5.0 stars **Reviewed by:** Foluso F. | Adjunct Professor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Decisions?** I like the ease of use of Decisions. The initial setup was pretty easy. **What do you dislike about Decisions?** Integrating into existing software is a bit challenging and working with professional services can be improved. **What problems is Decisions solving and how is that benefiting you?** Decisions accelerates development with ease of use and integrates process mining. It was an easy setup compared to Camunda. ### 3. Decisions is a great project! **Rating:** 5.0/5.0 stars **Reviewed by:** Mel C. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Decisions?** The capability of the software to tackle any project is awesome. We've been able to use it in many cases in the company. Some cases where we could have used traditional developers, we've been able to use our Decisions team to make a great solution. **What do you dislike about Decisions?** I haven't ran into any downside, besides training a new developer in the software, DOES take some time. That could also be affected by which project they will first be working on. I have to say, the training materials offered by Decisions is great though. **What problems is Decisions solving and how is that benefiting you?** Automating case management. Being able to track items going through a process has been huge. ### 4. Great for Real Test Case Flows, but Data Flow Complexity Can Get in the Way **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr D. | Global test automation development leader, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Decisions?** Posibility to form flow basen on real test case studies **What do you dislike about Decisions?** Data flow complexity inside flow. Can be misleading **What problems is Decisions solving and how is that benefiting you?** No sure yet ### 5. User-Friendly Workflow Building, High Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Decisions?** I like the user experience of building out flows with Decisions. Searching for modules to use and being able to debug each step is a great experience for me. **What do you dislike about Decisions?** I don’t have anything right now. I need more time working with Decisions **What problems is Decisions solving and how is that benefiting you?** I find Decisions replaces time-consuming processes, freeing up end users' time. ### 6. Great for designing flexible and re-usable logic without coding. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Decisions?** Decisions allows our team to develop custom rating formulas that can be updated and changed quickly and easily. This has allowed changes that used to take several months to work through traditional development cycles to be completed in days, even with proper testing and validation. **What do you dislike about Decisions?** The platform has very strong rules, data, and logic capabilities. It also offers UI/UX capabilities to completely author small to medium size applications within the platform. These UI capabilities are not as mature as the logic / rules side of the designer, although they are making some significant improvements in this area. **What problems is Decisions solving and how is that benefiting you?** Automation of insurance rating and appetite (are we willing to write business for this specific client). ### 7. Decisions - A Great Rule Engine Product and More **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Decisions?** Decisions makes development very easy and very visual and thus self-documenting. Decisions offers much more functionality than rules - flows, forms, integrations, etc. that make it possible to completely encompass business logic within, and implement complete working "code" modules without code. Decisions also allows for faster deployment of critical fixes. Because Decisions is a visual designer, it's easier to visualize changes, have confidence in them, and unit test individual components. Also, the export/import functionality allows you to quickly promote individual objects, rather doing a complete "build". During our review of rule engine products, Decisions was the most stable and feature-robust rule engine product that we reviewed. Decisions support has been extremely responsive and pleasurable to work with. **What do you dislike about Decisions?** With Decisions, due to it's graphical nature, you can run the risk of departing from object-oriented code and modular coding principals by creating monolithic and procedural flows. This is not a problem with the product per se; and it is still possible to maintain OO-like architecture in Decisions, but requires some careful planning during design. Also, project with large numbers of objects (we are in the 1000's) tend to cause issues and delays during operational functions, such as repository and import/export when dealing with the project as a whole. (Great strides have been made to improve this functionality since I started working with Decisions in 2015. See note about support in previous answer.) **Recommendations to others considering Decisions:** Thoroughly evaluate the operational aspects of the product prior under expected load prior to go-live. This will allow you to ensure your configuration is performant at production levels, and allow you to make any performance tuning enhancements prior to go-live. Things such as deployment (whether via repository or export/import), clustering, job configuration, repository, etc. **What problems is Decisions solving and how is that benefiting you?** Decisions was a great solution for our "Insight Engine" product, which processes health and wellness data, and based on rules, launches various processes (e.g. messaging, reports) and creates artifacts (e.g. activities, rewards) within our applications that provide "insight" and recommendations to users to help them manage their health conditions and maintain wellness. Decisions allows us to easily design rules and workflows to support this business-rule centered processing. Decisions also functions as our job scheduler. ### 8. Decisions from a point of view of a developer **Rating:** 5.0/5.0 stars **Reviewed by:** Ganesh A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Decisions?** While using form - easy to design, validation efficiency, ability to show hide controls based on conditions, binding controls data via form input or via flow, While using report/page dashboard - easy to create reports, ease of defining table relationship, implementing complex summarized report using matrix view. Rules can be reuseable in multiple flows. We can easily implement hard rules using matrix rule. Customer support is best for resolving issues. **What do you dislike about Decisions?** Adding google fonts, defining responsive nature should be more easy. **What problems is Decisions solving and how is that benefiting you?** We have 40 types of tickets for resolving the customer issues which were generated based on very complex type conditions. Most of the times we were generating false tickets and amount of the tickets was very large per months. But now we are using decisions flow for generating tickets and it is very easy to find if any false ticket got generated and rectifying the cause of that false ticket. Earlier we were generated 50K+ tickets per months but now it is under 6K. ### 9. Rapid form/reporting and API integration development. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Decisions?** Form/report and small application dashboards for quick reporting and data views. How quick we can create API integrations with SQL & SAP enterprise systems. How easy to adjust folder structures or change naming conventions. **What do you dislike about Decisions?** Sometime trying to match data types and following the input/out parameters can be fun. Each Step/Object documentation could be better or have more details on how to apply or use. Migrating from different environment sometime the step/object IDs get lost are does not transfer and have to rebuild objects or update missing parameters. Building relationships can be challenging under the SQL data integrations. This is not an issue for LOCAL DB. Form designer could be more flexible. Advanced forms designs are painful due to grid definition and vertical/horizontal stacks. Really need to make sure you name each item/object uniquely. **Recommendations to others considering Decisions:** As a beginner, it is highly recommended that new users review the intro trainings 1 & 2 or go to training first so they can get a good understanding on decisions data types, structures, folder definitions, workflows, rules, dependencies and best practices. Once you have the understanding you can easily adjust your decisions architecture / framework to your organization SDLC methods. **What problems is Decisions solving and how is that benefiting you?** Forms / documents approval. Building dynamic workflow and API calls from & to 3rd party ERPs (e.g. SAP). Rapid UI form prototyping and business understanding with stakeholders. Most cases turn into live/production apps. Email & SMS Notifications. ### 10. 2nd Decisions Submerse Event **Rating:** 5.0/5.0 stars **Reviewed by:** Simone E. | Business Change Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Decisions?** I like how collaborative and agile the Decisions teams are. Always willing to jump in and work together to meet customers' needs. **What do you dislike about Decisions?** I don't like how difficult it can be at times to engage support teams on an issue. By the time they ask all the questions via email we have already figured it out. I think at times we could use better structure, for example with process coaching, consultants could come better prepared for deep dives and actionable items. **What problems is Decisions solving and how is that benefiting you?** Helping us make our operations teams work more efficiently. ### 11. Difficulty made simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Decisions?** As a developer, I appreciate all the thought that has gone into making a solution that is easy and with solutions built in to make creating an end product the client enjoys using. **What do you dislike about Decisions?** There is so much the platform can do, but is lacking documentation in so many areas. Coming in new to Decisions, having an abundance of reference material is helpful. I often find that when I do locate material, it's limited in its explanation. **What problems is Decisions solving and how is that benefiting you?** Client ability to self-service their portfolio of loans. **Official Response from Maria Wilson:** > Thank you for your feedback. We understand the need for extensive documentation and are actively working on expanding and improving our reference materials to provide better support for new users. ### 12. Decisions is incredibly flexible and can set up automation for any process you have. **Rating:** 4.0/5.0 stars **Reviewed by:** Brendan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Decisions?** It is an all-in-one solution limited only by your imagination. They also beleive in it so much that company's internal and customer facing processes (like support) are actually built in decisions as well. **What do you dislike about Decisions?** The step library looks like it has proliferated pretty widely so there is some duplication, and the explanation of what happens in each step isn't always clear. This makes the learning curve a bit steeper than it may need to be. **What problems is Decisions solving and how is that benefiting you?** We were able to replace a process that took 25 BPO contractors and bring it in house with just 4 people. They have all the building blocks to do any arbitrary integration or process and the tools to manage them at scale. ### 13. Great Development Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Helpdesk Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Decisions?** Ease of getting a project started and simple-to-understand interface. I can get far into a project quickly, debug as I go, and easily integrate with almost anything. **What do you dislike about Decisions?** Not much. Most of what I dislike are on their roadmap for future additions/enhancements. **What problems is Decisions solving and how is that benefiting you?** Getting some of our previously manual processes automated. Moving from doing things on paper to digital. Upgrading outdated systems to something new and better. ### 14. Excellent tool to augment process, workflows, dashboards, etc. **Rating:** 5.0/5.0 stars **Reviewed by:** Ervin M. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Decisions?** Low code no code and great team and excellent service. **What do you dislike about Decisions?** Haven't found anything yet that I didn't like. **What problems is Decisions solving and how is that benefiting you?** Streamline are sales tax compliance process and management tool. ### 15. Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Decisions?** It was very insightful and helpful to know the capabilities of the program. Initially it seems pretty complicated but through more use and training walkthroughs, the potential to creat unique documents and forms seems vast. I like how the program feels like you are creating something using code but by using workflows and databases instead. **What do you dislike about Decisions?** I think decisions could be a little more intuitive on where to find certain buttons and finding things that you need. **What problems is Decisions solving and how is that benefiting you?** Decisions will help us solve how we enter information and notify team members within our standard operating processes for tasks. **Official Response from Maria Wilson:** > Thank you for your feedback on the program's intuitiveness. We are constantly working on improving user experience and will take your comments into consideration for future updates. ### 16. Decisions is a great and useful platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Decisions?** It's robust capabilities and the ability to drastically cut down required time to accomplish a goal. **What do you dislike about Decisions?** I think the only downside is it can be too robust at times. Sometimes it can be difficult to start a new project given how many options/ways to do it are available. **What problems is Decisions solving and how is that benefiting you?** We are using it for a few things so far (we have only been on the platform for about a year). One process we used to frequently do that took around 6-8 hours of dev time, now takes 1-2 hours in Decisions! ### 17. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Brent S. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Decisions?** Vineesha was an amazing trainer and the entire staff is very helpful making sure you understand their platform **What do you dislike about Decisions?** Nothing for the most part but it can be a little overwhelming with all the buttons in decisions. However the staff is very helpful to make sure you understand everything g throughly and they also have good ducmentation and forums to help guide you if you come across any issues. **What problems is Decisions solving and how is that benefiting you?** Time is money.. makes attorneys lives easier with day to day tasks ### 18. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Decisions?** Besides being a great no-code workflow tool and rules engine, Decisions has the best customer service I've experienced from any software company. Most tickets are resolved on the same day. If you have a question about how best to perform a specific task, a client support agent will build a flow illustrating how to do it. Need to talk through an issue? They will hop on a call and help you resolve your issue. Decisions has been my favorite development since I discovered it three years ago, but their customer service puts them over the top. I've been developing software for over 40 years, and nobody else comes close to being this good. **What do you dislike about Decisions?** No-code doesn't mean no learning curve. Decisions has hundreds - maybe thousands - of pre-built steps you can use to build whatever workflow you need. The flip side of all those options is knowing what steps are available and how to use them. It takes some effort to learn Decisions, but they have a set of free, self-paced learning modules that teach you how to use the tool; they also provide detailed documentation and offer live help sessions. **What problems is Decisions solving and how is that benefiting you?** I recently switched jobs from an in-house developer to a consulting position. In my previous position, I worked at a university where we used Decisions to automate the onboarding and offboarding of faculty, staff, and students - automatically granting or revoking access rights as needed. We also used it to send and receive signed correspondence from students using DocuSign. We automated workflows that allow faculty to request and approve research grants. During the pandemic, we converted manual form submissions so students could submit forms that would automatically route for electronic signature. In my new position, we offer a request system for corporate law offices to manage and distribute legal work and track that work through KPIs and dashboards. ### 19. Great experience building software graphically. **Rating:** 4.0/5.0 stars **Reviewed by:** Nick P. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Decisions?** Truly decreases development time in many use cases and instances. Powerful platform will all the options one could need with a strong support for integrations. **What do you dislike about Decisions?** The learning curve is high. Learning best practices or best ways to implement will only come from time invested in the platform. **What problems is Decisions solving and how is that benefiting you?** Creating and managing many complicated workflows with the ability to mine for process optimizations. ### 20. Able to create complex data flows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Decisions?** Software is able to generate complex forms and flows. **What do you dislike about Decisions?** Poor upgrade path for .Net compatibility. **What problems is Decisions solving and how is that benefiting you?** eleminating manual forms ### 21. Powerful and Useful. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Decisions?** We are relatively new to decisions, but from the limited knowledge that I have, Decisions seems to be a powerful tool that can help us accomplish just about anything...as long as we understand the roadmap to complete our goals. **What do you dislike about Decisions?** There is an overwhelming amount of information, and many of the concepts are abstract. Sometimes it's difficult to track the information without hands on experience. **What problems is Decisions solving and how is that benefiting you?** I believe that Decisions will help us to unify all of our decision processes and streamline how these processes get completed through our internal steps. ### 22. Crazy helpful, powerful tool with a ton of use cases **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Decisions?** How it enables folk with little to no programming experience to create the solutions they need as if they had said experience **What do you dislike about Decisions?** It's expensive? It probably isn't something that someone would consider on their own, but as an enterprise solution, for sure. **What problems is Decisions solving and how is that benefiting you?** Asset tracking without an ERP, customized data collection platforms, et al. ### 23. In depth and friendly to new users. **Rating:** 4.5/5.0 stars **Reviewed by:** Eric H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Decisions?** It makes tasks even more simple than they were before and make automation easy. **What do you dislike about Decisions?** There are tons of steps which I don't know what they do and are not searchable in the toolbox **What problems is Decisions solving and how is that benefiting you?** Easily generating and formatting reports and automatically sending them to clients. ### 24. My experience has been amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Decisions?** The thing I like the most about Decisions is the ease of operation. The staff is amazing and so helpful. They are very knowledgeable. **What do you dislike about Decisions?** I can't think of a downside to Decisions. **What problems is Decisions solving and how is that benefiting you?** Decisions is solving the problem of our previous difficulties in billing. ### 25. Data Strategy Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Decisions?** Versatility and flexibility. Can handle multiple flows types, process types and user experiences. **What do you dislike about Decisions?** Nothing at this time. It will take a bit to get up to speed. **What problems is Decisions solving and how is that benefiting you?** Process inefficiencies, data accessibility and integrations. ### 26. Masterclass may 14 2024 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Decisions?** Quick build times and quick time to prod **What do you dislike about Decisions?** When things don't work as expected it takes time to establish if it's an app issue or decisions issues **What problems is Decisions solving and how is that benefiting you?** Acts as the bpm system ### 27. Very powerful low-code platform combined with a highly customer focused organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Decisions?** Powerful development environment. Feature rich with many available integrations capbilities out of the box. Powerful support for highly efficient and rapid deliver lifecycles. Strong customer busines and technical support. **What do you dislike about Decisions?** There a lot of features that does take time to master, so potential more example or template applications could be constructed, so customers would be able to build and bespoke solutions based on a base application. **What problems is Decisions solving and how is that benefiting you?** Provides a rapid application development and deployment platform **Official Response from Maria Wilson:** > We're glad to hear that you find our platform powerful and feature-rich. Our team is dedicated to providing strong customer support and we appreciate your feedback about the learning curve. We are continually working on expanding our example and template applications to assist with the mastery of our features. ### 28. Decisions Solutions for a Multitude of Business Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Decisions?** Ability to integrate with multiple systems with ease and the customization of logic manipulation. **What do you dislike about Decisions?** Difficult learning curve / knowledge transfer **What problems is Decisions solving and how is that benefiting you?** Automatically sending monthly records, visually displaying database records with user actions, reducing manual queries writing ### 29. Decisions has been instrumental in improving our processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Decisions?** The flexibility and control that you get within the system (building custom controls, etc) **What do you dislike about Decisions?** The repository doesn't fit with our DevOps plans **What problems is Decisions solving and how is that benefiting you?** Moving us away from manual processes and having the ability to stand up business workflows in half the time ### 30. Decisions is one of the best rules engine for business process orchestration. **Rating:** 5.0/5.0 stars **Reviewed by:** Karthickeyan M. | Programmer Analyst Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Decisions?** Decisions is very much helpful in creating a skeleton for a business process which is the workflow and from there it helps us to automate the processes of the business. **What do you dislike about Decisions?** There is nothing much to dislike about Decisions. I like most of the features and they are providing the best they can in the features they are handling. **What problems is Decisions solving and how is that benefiting you?** In my own project to derive at a medium through which we need to derive at business processes in a more simple and robust way at that time we got Decisions and we used it to fill our gap and now our project is completely fine. ### 31. Strong solution for developing workflows whether you're an expert or not **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Decisions?** Decisions enables you to develop reasonably sophisticated workflows with no prior software development experience. Their examples and online help are excellent, and their support team is powerful and responsive. If you have experience with developing workflows, software, etc., you can do things like implementing RESTful APIs using very sophisticated SQL queries (that you write) with just a few clicks. This is a solid platform for integrating disparate sources of data, automating and monitoring workflows, developing forms and reports, and providing teams with the tools and UX they need to streamline their jobs. **What do you dislike about Decisions?** Installation can be complex and definitely requires you to have fairly detailed knowledge about systems, web services, database servers, etc. On the plus side, the Decisions support team is always quick to offer help and remote assistance, and it's included in the price of the product. **What problems is Decisions solving and how is that benefiting you?** We have implemented hundreds of workflows. We're streamlining and automating receiving work products and getting them to production, ready-to-ship state. We've integrated disparate systems (e.g. SQL Server, MySQL, email, Excel workbooks) and produced RESTful APIs to provide a single integrated view of those systems. We've also implement a number of automated monitoring, event handling, and response processes using it. ### 32. Decisions for Review with a Friend or Colleague **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Decisions?** Automation Technologies. Prices and offers **What do you dislike about Decisions?** None at the moment. I don't have any at this time. **What problems is Decisions solving and how is that benefiting you?** Research and Development for new products ### 33. Full featured no-code platform with enthusiastic customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | SAP Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Decisions?** We're a small organization trying to deliver full service solutions to our enterprise and have found Decisions to be a force multiplier of sorts. The fact that it really does not require code has enabled us to produce forms and workflows that would normally be beyond our capabilities. Decisions produces attractive fully functioning forms with robust workflows that can be created and adjusted by tech savvy individuals. If code is really needed to perform a function, it can be easily inserted. **What do you dislike about Decisions?** We are struggling a little to establish connections to external enterprise services. We've had good luck connecting with REST/SOAP connections - and most products include endpoints for these so it hasn't been a show stopper yet - just required more time to come up with solutions. Even here, the good news is that Decisions professional services has been very responsive to our needs and rapidly brought in the people they needed to solve issues. **What problems is Decisions solving and how is that benefiting you?** We needed a standardized way to automate business processes - get approvals, send notifications, track progress, etc. It also needed to be in a format that would be easy to report on for annual audits. They've been able to interface with all our systems to trigger new events according to easily defined workflows. ### 34. Wonderful BPM but needs more maturity on Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Rishu B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2020 **What do you like best about Decisions?** The work flow is very simple and does not require any coding. It has strong UI Layout. **What do you dislike about Decisions?** If we need to implement multiple calculation on one step, we can not have that. We have to have multiple steps for that. **Recommendations to others considering Decisions:** It is very easy tool to use, definitely need more maturity on Integrations and Customization but otherwise a decent tool. **What problems is Decisions solving and how is that benefiting you?** We are making the manual process automated and reducing the workload and time for processing of requests. ### 35. Create Complex Workflows Easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Decisions?** Flexibility to use our own css, javascript code (if needed) to achieve the desired functionality. **What do you dislike about Decisions?** Monitoring and editing capabilities of running instances are unavailable which makes difficult to view and analyze instances. Look and feel of Reports and Dashboard could be enhanced as well. **Recommendations to others considering Decisions:** Low code platform and you can debug your code and track the problem before running fully and run into issues. **What problems is Decisions solving and how is that benefiting you?** Using Decisions for several POCs from onboarding an account to closing it. Low code development on forms. ### 36. Extensible framework for developing applications from simple to complex **Rating:** 4.5/5.0 stars **Reviewed by:** Glenn M. | Founder, CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Decisions?** Ability to extend through development, nice UI for flows **What do you dislike about Decisions?** Cumbersome to lay out flows for complex logic **Recommendations to others considering Decisions:** Take the training. Have some developers available--even though it's supposed to be "no code", you really need to have a firm understanding of logic and data flow. **What problems is Decisions solving and how is that benefiting you?** End-to-end workflows for most aspects of our business. Provide web APIs to allow Excel Power Query to fetch data. ### 37. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Decisions?** By far, the ease of use and ability to quickly deploy new workflows. **What do you dislike about Decisions?** Rolling out new versions can be a bit bumpy **Recommendations to others considering Decisions:** Insure you have the right level of Executive sponsorship and buy-in with respect to Process Transformation & Excellence. Decisions is a wonderful tool but full benefits are realized when it is deployed as part of an overall strategy and process excellence journey. **What problems is Decisions solving and how is that benefiting you?** We've deployed Decisions in helping reduce complexity, reduce cycle time, and improve visibility and accountability in a variety of processes including accounting, HR, and revenue cycle management processes. Within 9 months of our Decisions purchase, our most comprehensive deployment resulted in quantifiable benefits that covered the cost of the software. ### 38. Hard to Learn Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Decisions?** The idea and presentation of Decisions.. **What do you dislike about Decisions?** The downside is it is hard to learn unless you are a programmer. They reviewed with us how the program works including basic and intermediate level tips for 20% of our employees in addition to IT. Even after that the IT department struggled learning the tool to build our requests. There are other programs similar that I feel are easier to build in. **What problems is Decisions solving and how is that benefiting you?** We planned to put all our forms for HR into the system, which would have been a huge benefit to us, but with the struggle to build have since turned back to our old system. ### 39. Robust Features and User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Decisions?** Great documentation. Simple to teach and understand. **What do you dislike about Decisions?** Sometimes, simple things are difficult to accomplish **What problems is Decisions solving and how is that benefiting you?** Rebuilding our entire forms center. Reusable components are easy and add value. ### 40. Good product, can extend. Missing some important features at the moment. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Decisions?** Based on a strong platform. New features released with good cadence. **What do you dislike about Decisions?** Some missing features are annoying. Some annoying bugs. **What problems is Decisions solving and how is that benefiting you?** Forms automation and business process automation are being realized. ### 41. Decisions review **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew D. | Loan Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Decisions?** It permits to make business process in a graphical way and permits to create UI and business rationale on the fly 2. Its structure manufacturer is truly able to create any sort of structure 3. Its execution is generally excellent 4. Work process and principles can be characterized in human reasonable language 5. No coding information required to accomplish any mechanization 6. Coordination with numerous third part renowned applications **What do you dislike about Decisions?** it's an incredible program, Honestly, I can't consider much I don't care for about Decisions. **Recommendations to others considering Decisions:** They are continually requesting contribution on the most proficient method to improve the item and genuinely tune in to our recommendations. **What problems is Decisions solving and how is that benefiting you?** It enables us in delivering completely visual workflow and rules business process management solutions for any business. Entire workflows with any combination of human and data-driven interactions and rules are built graphically, without code. ## Decisions Discussions - [What is Decisions used for?](https://www.g2.com/discussions/what-is-decisions-used-for) - [View Decisions pricing details and edition comparison](https://www.g2.com/products/decisions-decisions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+10%3A07%3A38+-0500&secure%5Bsession_id%5D=037ec0b9-10bb-4868-98de-e3094347ac2a&secure%5Btoken%5D=794d9a8ab50c066c9e6215d99016aea48d9eb4575cff69d26d257185a8798148&format=llm_user) ## Decisions Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [REST](https://www.g2.com/products/rest/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Decisions Features **Process Management** - Process Library - Collaboration - Integrations - Execution Management **Integration** - Data - Applications **Generative AI** - AI Text Generation - AI Text Summarization **Functionality - Process Orchestration** - Peak Demand Handling - Process Customization - Process Automation - Workflow Management - High-Stakes Process Automation **Workflow Design & Orchestration** - Task Logic and Sequencing - Visual Workflow Builder **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Process Analysis** - Real-Time Process Analysis - Process Notation - Process Mapping **Business Logic** - Authoring Business Logic - Testing Business Logic - Model Development **Integration & Adaptability - Process Orchestration** - Third-Party Software Integration - Endpoint Integration - Intuitive Process Design - Real-Time Process Monitoring - Business Process Adaptation - Customer-Facing Process Management - Multi-Endpoint Execution - Regulatory Compliance Management **Integrations & Connectivity** - Pre-Built Integrations - Custom Integration Capabilities **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Data Control** - Data Migration - Data Synchronization - Data Security **Automation** - RPA Integration - Application Development **Management** - Catalog - Collaboration **Automation Execution & Intelligence** - AI-Powered Optimization - Trigger-Based Automation **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Analytics** - Impact analysis - Simulation **Generative AI** - AI Text Summarization **Development & Customization** - Low-Code/No-Code Tools - Reusable Components **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Deployment** - Application Development - Integration **Governance & Security** - Audit Logging - Role-Based Access Control **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Process Mining** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Real-Time Dashboards - Workflow Analytics **Agentic AI - Business Automation Platforms (BAPs)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Decision Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Process Development** - Process Routing ## Top Decisions Alternatives - [Appian](https://www.g2.com/products/appian/reviews) - 4.5/5.0 (429 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews) - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,109 reviews)