Decisions Reviews & Product Details

Decisions is an AI-powered process orchestration platform used by enterprises to automate, optimize, and orchestrate complex, rules-driven processes—especially where decisions, approvals, exceptions, and compliance are critical. Founded in 2010, Decisions is trusted by organizations globally to modernize workflows with intelligent orchestration and robust governance, maintaining control, transparency, and audit readiness as automation scales. The platform combines visual workflow automation, an enterprise rules engine, system integrations, forms, dashboards, and AI capabilities into a single environment. Teams use Decisions to model decision logic, orchestrate workflows, and connect systems without writing custom code. This approach allows organizations to automate end-to-end processes while keeping decisions explicit, testable, and easy to change as business and regulatory requirements evolve. Decisions is designed for collaboration between subject matter experts and IT teams. Business users can define and manage decision logic visually, while IT maintains architectural oversight, security, and integrations. Decision logic that is often buried in application code, spreadsheets, or manual processes can be centralized, governed, and reused — reducing inconsistency and operational risk as systems scale. The platform is commonly used in regulated and operationally complex environments such as financial services, insurance, manufacturing, healthcare, and the public sector. In these settings, automation must support human judgment, governance, and auditability — not just execution speed. By making decision logic visible and manageable, Decisions helps organizations improve consistency, accelerate change, and maintain confidence in how decisions are made, explained, and evolved over time.

Product Website

Seller

Decisions

Discussions

Decisions Community

Languages Supported

English

Overview by

Jocelyne Terilli

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

Decisions Integrations

(16)

Verified by Decisions

Decisions Media

The Decisions flow designer allows creation of graphical models that are able to be executed. Flows can be started by user interaction (forms), on a schedule or based on an api call or event.

Statement rules can result in a a simple decision (true/false), trigger an action or return a value. Rules are designed in a step by step editor (without writing code).

The form designer is a graphical drag and drop tool that allows creation of forms in a WYSIWYG fashion. Forms can be laid out in a variety of layouts and can take advantage of CSS for styling. Forms can be dynamic with rules for control showing/hiding, custom validation rules, etc.

Decisions provides configurable AI Agents that combine an LLM with “tool” flows so the agent can go beyond answering questions and take action—executing Decisions workflows via tool usage

Official Downloads

(3)

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Understanding Business Rules and Automated Decisioning

How to Use Scoring to Simplify Complex Business Rules in Process Automation

How To Build Dynamic and Responsive Business Processes

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Manjot S.

RPA developer

Enterprise (> 1000 emp.)

9/9/2025

"Excellent Low Code Tool"

5/5

What do you like best about Decisions?

The best about Decisions tool is : it is so easy to use, the build design is more user friendly and it scalable and very easy to build applications even for the people who does not have coding experience. This tool rocks trust me! Review collected by and hosted on G2.com.

What do you dislike about Decisions?

The only thing i dislike about decisions is sometimes there is latency issue while loading projects in 9.6 version but thats is also fixed in newer versions. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Decisions helps in integrating with any 3rd party applications so easily, writes the code for you where you just have to drag and drop and backend is taken care by this tool.

I have been using it past many years, trust me i have built many scalable user friendly applications without writing a single line of code

I just love decisions

I solely have developed more than 10 applications and more than dozen poc's and even there support team is so helpful

This tool rocks and support team too <3 Review collected by and hosted on G2.com.

Mel C.

Engineering Manager

Enterprise (> 1000 emp.)

7/22/2025

"Decisions is a great project!"

5/5

What do you like best about Decisions?

The capability of the software to tackle any project is awesome. We've been able to use it in many cases in the company.

Some cases where we could have used traditional developers, we've been able to use our Decisions team to make a great solution. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

I haven't ran into any downside, besides training a new developer in the software, DOES take some time. That could also be affected by which project they will first be working on. I have to say, the training materials offered by Decisions is great though. Review collected by and hosted on G2.com.

Piotr D.

Global test automation development leader

Enterprise (> 1000 emp.)

3/16/2026

"Great for Real Test Case Flows, but Data Flow Complexity Can Get in the Way"

3.5/5

What do you like best about Decisions?

Posibility to form flow basen on real test case studies Review collected by and hosted on G2.com.

What do you dislike about Decisions?

Data flow complexity inside flow. Can be misleading Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/17/2024

"User-Friendly Workflow Building, High Recommendation"

5/5

What do you like best about Decisions?

I like the user experience of building out flows with Decisions. Searching for modules to use and being able to debug each step is a great experience for me. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

I don’t have anything right now. I need more time working with Decisions Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

6/23/2025

"Great for designing flexible and re-usable logic without coding."

4.5/5

What do you like best about Decisions?

Decisions allows our team to develop custom rating formulas that can be updated and changed quickly and easily. This has allowed changes that used to take several months to work through traditional development cycles to be completed in days, even with proper testing and validation. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

The platform has very strong rules, data, and logic capabilities. It also offers UI/UX capabilities to completely author small to medium size applications within the platform. These UI capabilities are not as mature as the logic / rules side of the designer, although they are making some significant improvements in this area. Review collected by and hosted on G2.com.

Jeff H.

Mid-Market (51-1000 emp.)

8/21/2020

"Decisions - A Great Rule Engine Product and More"

4.5/5

What do you like best about Decisions?

Decisions makes development very easy and very visual and thus self-documenting. Decisions offers much more functionality than rules - flows, forms, integrations, etc. that make it possible to completely encompass business logic within, and implement complete working "code" modules without code. Decisions also allows for faster deployment of critical fixes. Because Decisions is a visual designer, it's easier to visualize changes, have confidence in them, and unit test individual components. Also, the export/import functionality allows you to quickly promote individual objects, rather doing a complete "build". During our review of rule engine products, Decisions was the most stable and feature-robust rule engine product that we reviewed. Decisions support has been extremely responsive and pleasurable to work with. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

With Decisions, due to it's graphical nature, you can run the risk of departing from object-oriented code and modular coding principals by creating monolithic and procedural flows. This is not a problem with the product per se; and it is still possible to maintain OO-like architecture in Decisions, but requires some careful planning during design. Also, project with large numbers of objects (we are in the 1000's) tend to cause issues and delays during operational functions, such as repository and import/export when dealing with the project as a whole. (Great strides have been made to improve this functionality since I started working with Decisions in 2015. See note about support in previous answer.) Review collected by and hosted on G2.com.

Recommendations to others considering Decisions:

Thoroughly evaluate the operational aspects of the product prior under expected load prior to go-live. This will allow you to ensure your configuration is performant at production levels, and allow you to make any performance tuning enhancements prior to go-live. Things such as deployment (whether via repository or export/import), clustering, job configuration, repository, etc. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Decisions was a great solution for our "Insight Engine" product, which processes health and wellness data, and based on rules, launches various processes (e.g. messaging, reports) and creates artifacts (e.g. activities, rewards) within our applications that provide "insight" and recommendations to users to help them manage their health conditions and maintain wellness. Decisions allows us to easily design rules and workflows to support this business-rule centered processing. Decisions also functions as our job scheduler. Review collected by and hosted on G2.com.

Ganesh A.

Enterprise (> 1000 emp.)

2/6/2024

"Decisions from a point of view of a developer"

5/5

What do you like best about Decisions?

While using form - easy to design, validation efficiency, ability to show hide controls based on conditions, binding controls data via form input or via flow, While using report/page dashboard - easy to create reports, ease of defining table relationship, implementing complex summarized report using matrix view. Rules can be reuseable in multiple flows. We can easily implement hard rules using matrix rule. Customer support is best for resolving issues. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

Adding google fonts, defining responsive nature should be more easy. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

We have 40 types of tickets for resolving the customer issues which were generated based on very complex type conditions. Most of the times we were generating false tickets and amount of the tickets was very large per months. But now we are using decisions flow for generating tickets and it is very easy to find if any false ticket got generated and rectifying the cause of that false ticket. Earlier we were generated 50K+ tickets per months but now it is under 6K. Review collected by and hosted on G2.com.

Patrick M.

Enterprise (> 1000 emp.)

4/9/2020

"Rapid form/reporting and API integration development."

4.5/5

What do you like best about Decisions?

Form/report and small application dashboards for quick reporting and data views.

How quick we can create API integrations with SQL & SAP enterprise systems.

How easy to adjust folder structures or change naming conventions. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

Sometime trying to match data types and following the input/out parameters can be fun.

Each Step/Object documentation could be better or have more details on how to apply or use.

Migrating from different environment sometime the step/object IDs get lost are does not transfer and have to rebuild objects or update missing parameters.

Building relationships can be challenging under the SQL data integrations. This is not an issue for LOCAL DB.

Form designer could be more flexible. Advanced forms designs are painful due to grid definition and vertical/horizontal stacks. Really need to make sure you name each item/object uniquely. Review collected by and hosted on G2.com.

Recommendations to others considering Decisions:

As a beginner, it is highly recommended that new users review the intro trainings 1 & 2 or go to training first so they can get a good understanding on decisions data types, structures, folder definitions, workflows, rules, dependencies and best practices. Once you have the understanding you can easily adjust your decisions architecture / framework to your organization SDLC methods. Review collected by and hosted on G2.com.

What problems is Decisions solving and how is that benefiting you?

Forms / documents approval.

Building dynamic workflow and API calls from & to 3rd party ERPs (e.g. SAP).

Rapid UI form prototyping and business understanding with stakeholders. Most cases turn into live/production apps.

Email & SMS Notifications. Review collected by and hosted on G2.com.

Simone E.

Business Change Manager

Enterprise (> 1000 emp.)

5/15/2024

"2nd Decisions Submerse Event"

5/5

What do you like best about Decisions?

I like how collaborative and agile the Decisions teams are. Always willing to jump in and work together to meet customers' needs. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

I don't like how difficult it can be at times to engage support teams on an issue. By the time they ask all the questions via email we have already figured it out. I think at times we could use better structure, for example with process coaching, consultants could come better prepared for deep dives and actionable items. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/23/2024

"Difficulty made simple"

5/5

What do you like best about Decisions?

As a developer, I appreciate all the thought that has gone into making a solution that is easy and with solutions built in to make creating an end product the client enjoys using. Review collected by and hosted on G2.com.

What do you dislike about Decisions?

There is so much the platform can do, but is lacking documentation in so many areas. Coming in new to Decisions, having an abundance of reference material is helpful. I often find that when I do locate material, it's limited in its explanation. Review collected by and hosted on G2.com.

Response from Maria Wilson of Decisions

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Thank you for your feedback. We understand the need for extensive documentation and are actively working on expanding and improving our reference materials to provide better support for new users.