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Best Digital Process Automation (DPA) Software

Blue Bowen
BB
Researched and written by Blue Bowen

Digital process automation (DPA) software is an emerging market of tools containing features found in many technologies, including a number of process automation and rapid application development software technologies. These tools help companies develop completely automated, end-to-end case and process solutions. DPA platforms provide the tools necessary to build applications, trigger integrations, and manage the processes associated with virtually any digital workflow.

The underlying technology in DPA software is similar to that of low-code development and business process management tools. A key differentiator between DPA and other rapid application development tools is the role of the citizen developer. Users can often, but not always, build workflows and simple business applications using DPA platforms without any coding experience, while developers and designers can fine-tune functionality and appearance. But DPA tools are used as more of a digital transformation tool rather than a workplace innovation solution.

DPA tools provide unified cross-channel experiences for both internal and external purposes by coupling workflow automation and operational intelligence to improve efficiency across the board. Intelligent automation and case management technologies are combined to optimize orchestration and standardize user experience.

To qualify for inclusion in the Digital Process Automation (DPA) category, a product must:

Provide robotic and digital process automation capabilities
Facilitate end-to-end case management features
Incorporate some level of intelligent automation
Provide low-code application and workflow development capabilities
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Featured Digital Process Automation (DPA) Software At A Glance

Free Plan Available:
BIC Platform
Sponsored
BIC Platform
Leader:
Laserfiche
Laserfiche
Highest Performer:
Cflow
Cflow
Easiest to Use:
AuraQuantic
AuraQuantic
Top Trending:
Retool
Retool
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Highest Performer:
Cflow
Cflow
Easiest to Use:
AuraQuantic
AuraQuantic
Top Trending:
Retool
Retool

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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111 Listings in Digital Process Automation (DPA) Available
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    G2 Score
Laserfiche
(1,164)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:$53.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytic

    Users
    • Business Systems Analyst
    • Deputy City Clerk
    Industries
    • Government Administration
    • Education Management
    Market Segment
    • 59% Mid-Market
    • 26% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Laserfiche is a document management system that provides secure storage, backup, retrieval, and automation of documents, and does not require coding abilities to operate.
    • Users frequently mention the system's robust search capabilities, strict security measures, and the ability to improve business processes with workflows, as well as its usefulness in structuring and managing records across various departments.
    • Reviewers mentioned that the system can be complex to configure, has issues with large document loads when searching or backing up, and that the deployment of Laserfiche can be costly, which may deter small businesses.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Laserfiche Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    116
    Process Automation
    86
    Automation
    81
    Workflow Management
    70
    Document Management
    64
    Cons
    Learning Curve
    39
    Learning Difficulty
    33
    Missing Features
    27
    Update Issues
    23
    Performance Issues
    21
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Laserfiche features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 9.0
    8.8
    Data Mapping
    Average: 8.7
    9.1
    Workflow Mapping
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Laserfiche
    Company Website
    Year Founded
    1976
    HQ Location
    Long Beach, California
    Twitter
    @laserfiche
    4,799 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytic

Users
  • Business Systems Analyst
  • Deputy City Clerk
Industries
  • Government Administration
  • Education Management
Market Segment
  • 59% Mid-Market
  • 26% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Laserfiche is a document management system that provides secure storage, backup, retrieval, and automation of documents, and does not require coding abilities to operate.
  • Users frequently mention the system's robust search capabilities, strict security measures, and the ability to improve business processes with workflows, as well as its usefulness in structuring and managing records across various departments.
  • Reviewers mentioned that the system can be complex to configure, has issues with large document loads when searching or backing up, and that the deployment of Laserfiche can be costly, which may deter small businesses.
Laserfiche Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
116
Process Automation
86
Automation
81
Workflow Management
70
Document Management
64
Cons
Learning Curve
39
Learning Difficulty
33
Missing Features
27
Update Issues
23
Performance Issues
21
View All Pros and Cons
Laserfiche features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 9.0
8.8
Data Mapping
Average: 8.7
9.1
Workflow Mapping
Average: 9.0
8.8
Ease of Use
Average: 8.9
Seller Details
Seller
Laserfiche
Company Website
Year Founded
1976
HQ Location
Long Beach, California
Twitter
@laserfiche
4,799 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
Bizagi
(268)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bizagi is a low-code process automation platform. It enables organizations to orchestrate processes and create modern apps. The most important use case is often for complex long running processes and

    Users
    • Business Analyst
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 42% Mid-Market
    • 32% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bizagi is a software used for creating, mapping, and automating processes, with features that allow users to visualize and model processes efficiently.
    • Reviewers like Bizagi's intuitive interface, its ability to save time by streamlining workflows, and its regular updates that keep the platform up-to-date.
    • Reviewers noted that Bizagi lacks pre-defined templates and best practices, its interface feels somewhat outdated, and it can become slow when handling large diagrams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bizagi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    105
    Automation
    46
    Process Automation
    45
    Intuitive
    44
    Automation Focus
    40
    Cons
    Missing Features
    27
    Performance Issues
    24
    Learning Curve
    22
    Slow Performance
    21
    Complexity
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bizagi features and usability ratings that predict user satisfaction
    9.0
    Workflow Automation
    Average: 9.0
    9.0
    Data Mapping
    Average: 8.7
    9.0
    Workflow Mapping
    Average: 9.0
    9.0
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bizagi
    Company Website
    Year Founded
    1989
    HQ Location
    1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
    Twitter
    @bizagi
    5,751 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    438 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bizagi is a low-code process automation platform. It enables organizations to orchestrate processes and create modern apps. The most important use case is often for complex long running processes and

Users
  • Business Analyst
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 42% Mid-Market
  • 32% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bizagi is a software used for creating, mapping, and automating processes, with features that allow users to visualize and model processes efficiently.
  • Reviewers like Bizagi's intuitive interface, its ability to save time by streamlining workflows, and its regular updates that keep the platform up-to-date.
  • Reviewers noted that Bizagi lacks pre-defined templates and best practices, its interface feels somewhat outdated, and it can become slow when handling large diagrams.
Bizagi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
105
Automation
46
Process Automation
45
Intuitive
44
Automation Focus
40
Cons
Missing Features
27
Performance Issues
24
Learning Curve
22
Slow Performance
21
Complexity
18
View All Pros and Cons
Bizagi features and usability ratings that predict user satisfaction
9.0
Workflow Automation
Average: 9.0
9.0
Data Mapping
Average: 8.7
9.0
Workflow Mapping
Average: 9.0
9.0
Ease of Use
Average: 8.9
Seller Details
Seller
Bizagi
Company Website
Year Founded
1989
HQ Location
1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
Twitter
@bizagi
5,751 Twitter followers
LinkedIn® Page
www.linkedin.com
438 employees on LinkedIn®

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Appian
(484)4.5 out of 5
View top Consulting Services for Appian
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

    Users
    • Manager
    • Consultant
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 58% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Appian is a platform that provides features such as low-code development and process automation for managing business processes.
    • Reviewers appreciate the platform's ease of use, quick build and management of workflows, and its ability to improve collaboration across teams.
    • Users mentioned drawbacks such as less intuitive reporting and analytics capabilities, the need for technical knowledge for beginners, and high licensing costs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appian Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Automation
    29
    Low Code
    24
    AI Technology
    21
    Artificial Intelligence
    21
    Cons
    Limited Features
    12
    Expensive
    11
    Limited Flexibility
    10
    Limited Customization
    9
    Learning Curve
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appian features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 9.0
    8.5
    Data Mapping
    Average: 8.7
    8.8
    Workflow Mapping
    Average: 9.0
    8.7
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appian
    Company Website
    Year Founded
    1999
    HQ Location
    McLean, Virginia
    Twitter
    @Appian
    16,369 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,360 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

Users
  • Manager
  • Consultant
Industries
  • Financial Services
  • Banking
Market Segment
  • 58% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Appian is a platform that provides features such as low-code development and process automation for managing business processes.
  • Reviewers appreciate the platform's ease of use, quick build and management of workflows, and its ability to improve collaboration across teams.
  • Users mentioned drawbacks such as less intuitive reporting and analytics capabilities, the need for technical knowledge for beginners, and high licensing costs.
Appian Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Automation
29
Low Code
24
AI Technology
21
Artificial Intelligence
21
Cons
Limited Features
12
Expensive
11
Limited Flexibility
10
Limited Customization
9
Learning Curve
8
View All Pros and Cons
Appian features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 9.0
8.5
Data Mapping
Average: 8.7
8.8
Workflow Mapping
Average: 9.0
8.7
Ease of Use
Average: 8.9
Seller Details
Seller
Appian
Company Website
Year Founded
1999
HQ Location
McLean, Virginia
Twitter
@Appian
16,369 Twitter followers
LinkedIn® Page
www.linkedin.com
2,360 employees on LinkedIn®
AuraQuantic
(48)4.9 out of 5
1st Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:€28.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AuraQuantic is a no-code digital platform designed to help business users easily and rapidly build unlimited processes and applications for automating end-to-end operations. This innovative solution e

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 44% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AuraQuantic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation Efficiency
    1
    Customization Options
    1
    Easy Setup
    1
    No Coding
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AuraQuantic features and usability ratings that predict user satisfaction
    10.0
    Workflow Automation
    Average: 9.0
    10.0
    Data Mapping
    Average: 8.7
    10.0
    Workflow Mapping
    Average: 9.0
    9.9
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AuraQuantic
    Company Website
    Year Founded
    2002
    HQ Location
    Miami, FL
    LinkedIn® Page
    www.linkedin.com
    87 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AuraQuantic is a no-code digital platform designed to help business users easily and rapidly build unlimited processes and applications for automating end-to-end operations. This innovative solution e

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 44% Enterprise
AuraQuantic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation Efficiency
1
Customization Options
1
Easy Setup
1
No Coding
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
AuraQuantic features and usability ratings that predict user satisfaction
10.0
Workflow Automation
Average: 9.0
10.0
Data Mapping
Average: 8.7
10.0
Workflow Mapping
Average: 9.0
9.9
Ease of Use
Average: 8.9
Seller Details
Seller
AuraQuantic
Company Website
Year Founded
2002
HQ Location
Miami, FL
LinkedIn® Page
www.linkedin.com
87 employees on LinkedIn®
Retool
(348)4.6 out of 5
9th Easiest To Use in Digital Process Automation (DPA) software
View top Consulting Services for Retool
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Build internal software better with AI. Create apps, agents, and workflows with any LLM, datasource, or API to deploy AI across your business. Retool is the application layer for AI and leading pla

    Users
    • Software Engineer
    • CEO
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 53% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Retool Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    131
    Features
    60
    Functionality
    56
    Easy Creation
    52
    Integration
    52
    Cons
    Missing Features
    35
    Learning Curve
    32
    Limited Customization
    28
    Learning Difficulty
    24
    Performance Issues
    23
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Retool features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 9.0
    8.3
    Data Mapping
    Average: 8.7
    8.8
    Workflow Mapping
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retool
    Year Founded
    2017
    HQ Location
    San Francisco, California, United States
    Twitter
    @retool
    18,085 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    463 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Build internal software better with AI. Create apps, agents, and workflows with any LLM, datasource, or API to deploy AI across your business. Retool is the application layer for AI and leading pla

Users
  • Software Engineer
  • CEO
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 53% Small-Business
  • 39% Mid-Market
Retool Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
131
Features
60
Functionality
56
Easy Creation
52
Integration
52
Cons
Missing Features
35
Learning Curve
32
Limited Customization
28
Learning Difficulty
24
Performance Issues
23
View All Pros and Cons
Retool features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 9.0
8.3
Data Mapping
Average: 8.7
8.8
Workflow Mapping
Average: 9.0
8.6
Ease of Use
Average: 8.9
Seller Details
Seller
Retool
Year Founded
2017
HQ Location
San Francisco, California, United States
Twitter
@retool
18,085 Twitter followers
LinkedIn® Page
www.linkedin.com
463 employees on LinkedIn®
Kissflow
(590)4.3 out of 5
8th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office

    Users
    • IT Manager
    • Business Analyst
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 55% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kissflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Workflow Management
    21
    Automation
    20
    Customization
    19
    Flexibility
    19
    Cons
    Limited Features
    15
    Missing Features
    13
    Limited Customization
    11
    Integration Issues
    8
    Access Control
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kissflow features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 9.0
    8.8
    Data Mapping
    Average: 8.7
    8.9
    Workflow Mapping
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    KissFlow
    Year Founded
    2012
    HQ Location
    Delaware, USA
    Twitter
    @kissflow
    6,973 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    515 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office

Users
  • IT Manager
  • Business Analyst
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 55% Mid-Market
  • 24% Small-Business
Kissflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Workflow Management
21
Automation
20
Customization
19
Flexibility
19
Cons
Limited Features
15
Missing Features
13
Limited Customization
11
Integration Issues
8
Access Control
6
View All Pros and Cons
Kissflow features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 9.0
8.8
Data Mapping
Average: 8.7
8.9
Workflow Mapping
Average: 9.0
8.8
Ease of Use
Average: 8.9
Seller Details
Seller
KissFlow
Year Founded
2012
HQ Location
Delaware, USA
Twitter
@kissflow
6,973 Twitter followers
LinkedIn® Page
www.linkedin.com
515 employees on LinkedIn®
Quixy
(129)5.0 out of 5
6th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quixy is a cloud-based, user-friendly platform that empowers users without coding skills to create enterprise-grade applications ten times faster using a simple drag-and-drop design. Built for today’s

    Users
    • Senior Software Engineer
    • Associate Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quixy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Intuitive
    3
    User-Friendly
    3
    Automation
    2
    Automation Excellence
    2
    Cons
    Performance Issues
    2
    Refresh
    2
    Slow Loading
    2
    Slow Performance
    2
    Bugs
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quixy features and usability ratings that predict user satisfaction
    10.0
    Workflow Automation
    Average: 9.0
    9.8
    Data Mapping
    Average: 8.7
    9.9
    Workflow Mapping
    Average: 9.0
    9.9
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quixy
    Year Founded
    2019
    HQ Location
    Hyderabad, Telangana
    LinkedIn® Page
    www.linkedin.com
    284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quixy is a cloud-based, user-friendly platform that empowers users without coding skills to create enterprise-grade applications ten times faster using a simple drag-and-drop design. Built for today’s

Users
  • Senior Software Engineer
  • Associate Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 23% Small-Business
Quixy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Intuitive
3
User-Friendly
3
Automation
2
Automation Excellence
2
Cons
Performance Issues
2
Refresh
2
Slow Loading
2
Slow Performance
2
Bugs
1
View All Pros and Cons
Quixy features and usability ratings that predict user satisfaction
10.0
Workflow Automation
Average: 9.0
9.8
Data Mapping
Average: 8.7
9.9
Workflow Mapping
Average: 9.0
9.9
Ease of Use
Average: 8.9
Seller Details
Seller
Quixy
Year Founded
2019
HQ Location
Hyderabad, Telangana
LinkedIn® Page
www.linkedin.com
284 employees on LinkedIn®
Twixor
(86)4.9 out of 5
4th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

    Users
    • Conference Producer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Twixor is a platform that enables enterprises to interact with customers across multiple platforms in a unified way, simplifies complex workflows, and automates tasks through low code journeys.
    • Users frequently mention Twixor's ability to simplify complex workflows, its user-friendly interface, its ability to connect smoothly with CRM's, ERP's payment gateway and internal system, and its easy low-code builder that makes creating automated chat journeys fast and simple.
    • Users reported that the interface can feel a bit slow or less intuitive when handling more complex tasks, the user interface can be a bit crowded, it takes a fair amount of onboarding training before non-technical people can use it effectively, and it can slow down during very high usage.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twixor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Features
    42
    Automation
    34
    Efficiency
    30
    Artificial Intelligence
    28
    Cons
    Learning Curve
    26
    Steep Learning Curve
    15
    Difficult Learning
    14
    Limited Customization
    13
    Integration Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twixor features and usability ratings that predict user satisfaction
    9.9
    Workflow Automation
    Average: 9.0
    9.6
    Data Mapping
    Average: 8.7
    9.9
    Workflow Mapping
    Average: 9.0
    9.5
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twixor
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

Users
  • Conference Producer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Twixor is a platform that enables enterprises to interact with customers across multiple platforms in a unified way, simplifies complex workflows, and automates tasks through low code journeys.
  • Users frequently mention Twixor's ability to simplify complex workflows, its user-friendly interface, its ability to connect smoothly with CRM's, ERP's payment gateway and internal system, and its easy low-code builder that makes creating automated chat journeys fast and simple.
  • Users reported that the interface can feel a bit slow or less intuitive when handling more complex tasks, the user interface can be a bit crowded, it takes a fair amount of onboarding training before non-technical people can use it effectively, and it can slow down during very high usage.
Twixor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Features
42
Automation
34
Efficiency
30
Artificial Intelligence
28
Cons
Learning Curve
26
Steep Learning Curve
15
Difficult Learning
14
Limited Customization
13
Integration Issues
9
View All Pros and Cons
Twixor features and usability ratings that predict user satisfaction
9.9
Workflow Automation
Average: 9.0
9.6
Data Mapping
Average: 8.7
9.9
Workflow Mapping
Average: 9.0
9.5
Ease of Use
Average: 8.9
Seller Details
Seller
Twixor
Company Website
Year Founded
2019
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Creatio
(311)4.7 out of 5
11th Easiest To Use in Digital Process Automation (DPA) software
View top Consulting Services for Creatio
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

    Users
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creatio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Efficiency
    21
    Customizability
    19
    Customization
    19
    Customization Options
    17
    Cons
    Learning Curve
    10
    Missing Features
    10
    Limited Features
    8
    Limited Customization
    6
    Limited Options
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creatio features and usability ratings that predict user satisfaction
    9.4
    Workflow Automation
    Average: 9.0
    9.2
    Data Mapping
    Average: 8.7
    9.4
    Workflow Mapping
    Average: 9.0
    9.0
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Company Website
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    3,998 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,034 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

Users
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 40% Mid-Market
Creatio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Efficiency
21
Customizability
19
Customization
19
Customization Options
17
Cons
Learning Curve
10
Missing Features
10
Limited Features
8
Limited Customization
6
Limited Options
5
View All Pros and Cons
Creatio features and usability ratings that predict user satisfaction
9.4
Workflow Automation
Average: 9.0
9.2
Data Mapping
Average: 8.7
9.4
Workflow Mapping
Average: 9.0
9.0
Ease of Use
Average: 8.9
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
3,998 Twitter followers
LinkedIn® Page
www.linkedin.com
1,034 employees on LinkedIn®
Nintex
(1,317)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nintex helps companies unlock the power of endless possibilities with agentic business orchestration. Today, more than 7,000 public and private sector organizations across 100+ countries turn to the N

    Users
    • Business Analyst
    • Salesforce Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 48% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nintex Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Workflow Management
    18
    Automation
    17
    Easy Setup
    16
    Versatility
    15
    Cons
    Limited Features
    16
    Learning Curve
    12
    Limited Customization
    9
    Complexity
    8
    Expensive
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nintex features and usability ratings that predict user satisfaction
    8.9
    Workflow Automation
    Average: 9.0
    7.8
    Data Mapping
    Average: 8.7
    8.5
    Workflow Mapping
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nintex
    Company Website
    Year Founded
    2006
    HQ Location
    Bellevue, WA
    LinkedIn® Page
    www.linkedin.com
    1,278 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nintex helps companies unlock the power of endless possibilities with agentic business orchestration. Today, more than 7,000 public and private sector organizations across 100+ countries turn to the N

Users
  • Business Analyst
  • Salesforce Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 48% Enterprise
  • 40% Mid-Market
Nintex Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Workflow Management
18
Automation
17
Easy Setup
16
Versatility
15
Cons
Limited Features
16
Learning Curve
12
Limited Customization
9
Complexity
8
Expensive
8
View All Pros and Cons
Nintex features and usability ratings that predict user satisfaction
8.9
Workflow Automation
Average: 9.0
7.8
Data Mapping
Average: 8.7
8.5
Workflow Mapping
Average: 9.0
8.3
Ease of Use
Average: 8.9
Seller Details
Seller
Nintex
Company Website
Year Founded
2006
HQ Location
Bellevue, WA
LinkedIn® Page
www.linkedin.com
1,278 employees on LinkedIn®
IBM Process Automation Manager Open Edition
(19)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today's business environment is changing more rapidly than ever. To succeed, your business has to be agile. It must respond quickly as markets, customer needs, and regulations change. But the path to

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Enterprise
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM Process Automation Manager Open Edition features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 9.0
    7.9
    Data Mapping
    Average: 8.7
    7.5
    Workflow Mapping
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,950 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

Today's business environment is changing more rapidly than ever. To succeed, your business has to be agile. It must respond quickly as markets, customer needs, and regulations change. But the path to

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Enterprise
  • 32% Mid-Market
IBM Process Automation Manager Open Edition features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 9.0
7.9
Data Mapping
Average: 8.7
7.5
Workflow Mapping
Average: 9.0
8.3
Ease of Use
Average: 8.9
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,950 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
Ownership
SWX:IBM
NewgenONE Digital Transformation Platform
(90)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transform your business with NewgenONE, an AI-first platform, featuring a suite of cutting-edge technologies—from task automation to mission-critical, content-rich applications and advanced workflow o

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 59% Enterprise
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
    9.5
    Workflow Automation
    Average: 9.0
    9.0
    Data Mapping
    Average: 8.7
    9.3
    Workflow Mapping
    Average: 9.0
    8.5
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Newgen
    Year Founded
    1992
    HQ Location
    Mclean, VA
    Twitter
    @newgensoftware
    3,344 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,303 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transform your business with NewgenONE, an AI-first platform, featuring a suite of cutting-edge technologies—from task automation to mission-critical, content-rich applications and advanced workflow o

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 59% Enterprise
  • 22% Mid-Market
NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
9.5
Workflow Automation
Average: 9.0
9.0
Data Mapping
Average: 8.7
9.3
Workflow Mapping
Average: 9.0
8.5
Ease of Use
Average: 8.9
Seller Details
Seller
Newgen
Year Founded
1992
HQ Location
Mclean, VA
Twitter
@newgensoftware
3,344 Twitter followers
LinkedIn® Page
www.linkedin.com
5,303 employees on LinkedIn®
Cflow
(170)4.8 out of 5
Save to My Lists
Entry Level Price:$11.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cflow is an AI-powered, no-code workflow automation platform designed to simplify and optimize business processes for companies of any size. It automates approvals for tasks like Capex Requests, Check

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 49% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    66
    Automation
    43
    Workflow Management
    42
    Automation Efficiency
    40
    Process Automation
    38
    Cons
    Performance Issues
    29
    Slow Performance
    27
    Learning Curve
    18
    Limited Features
    11
    Missing Features
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cflow features and usability ratings that predict user satisfaction
    9.8
    Workflow Automation
    Average: 9.0
    9.4
    Data Mapping
    Average: 8.7
    9.5
    Workflow Mapping
    Average: 9.0
    9.6
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cavintek Inc
    Company Website
    Year Founded
    2011
    HQ Location
    4140 Via Candidiz UNIT 158, San Diego, CA 92130, United States
    Twitter
    @cflowapps
    823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cflow is an AI-powered, no-code workflow automation platform designed to simplify and optimize business processes for companies of any size. It automates approvals for tasks like Capex Requests, Check

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 49% Mid-Market
  • 38% Small-Business
Cflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
66
Automation
43
Workflow Management
42
Automation Efficiency
40
Process Automation
38
Cons
Performance Issues
29
Slow Performance
27
Learning Curve
18
Limited Features
11
Missing Features
10
View All Pros and Cons
Cflow features and usability ratings that predict user satisfaction
9.8
Workflow Automation
Average: 9.0
9.4
Data Mapping
Average: 8.7
9.5
Workflow Mapping
Average: 9.0
9.6
Ease of Use
Average: 8.9
Seller Details
Seller
Cavintek Inc
Company Website
Year Founded
2011
HQ Location
4140 Via Candidiz UNIT 158, San Diego, CA 92130, United States
Twitter
@cflowapps
823 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Kuali Build
(15)4.9 out of 5
7th Easiest To Use in Digital Process Automation (DPA) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kuali Build is accelerating digital transformation in higher education. In today's digital era, colleges and universities are in dire need of seamless, integrated, and user-friendly platforms. Kuali B

    Users
    No information available
    Industries
    • Higher Education
    Market Segment
    • 40% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kuali Build Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Workflow Management
    2
    Automation
    1
    Capabilities
    1
    Collaboration
    1
    Cons
    Form Limitations
    1
    Integration Issues
    1
    Limited Reporting
    1
    Missing Features
    1
    Performance Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kuali Build features and usability ratings that predict user satisfaction
    9.7
    Workflow Automation
    Average: 9.0
    9.2
    Data Mapping
    Average: 8.7
    8.3
    Workflow Mapping
    Average: 9.0
    9.4
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kuali
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @Kuali
    1,327 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    91 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kuali Build is accelerating digital transformation in higher education. In today's digital era, colleges and universities are in dire need of seamless, integrated, and user-friendly platforms. Kuali B

Users
No information available
Industries
  • Higher Education
Market Segment
  • 40% Mid-Market
  • 40% Enterprise
Kuali Build Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Workflow Management
2
Automation
1
Capabilities
1
Collaboration
1
Cons
Form Limitations
1
Integration Issues
1
Limited Reporting
1
Missing Features
1
Performance Issues
1
View All Pros and Cons
Kuali Build features and usability ratings that predict user satisfaction
9.7
Workflow Automation
Average: 9.0
9.2
Data Mapping
Average: 8.7
8.3
Workflow Mapping
Average: 9.0
9.4
Ease of Use
Average: 8.9
Seller Details
Seller
Kuali
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@Kuali
1,327 Twitter followers
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
SS&C Blue Prism Intelligent Automation Platform
(402)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecos

    Users
    • RPA Developer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 55% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SS&C Blue Prism Intelligent Automation Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    52
    Automation
    39
    Automation Ease
    23
    Features
    22
    Process Automation
    22
    Cons
    Learning Curve
    16
    Missing Features
    15
    Expensive
    13
    Complexity
    12
    Integration Issues
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SS&C Blue Prism Intelligent Automation Platform features and usability ratings that predict user satisfaction
    9.2
    Workflow Automation
    Average: 9.0
    8.6
    Data Mapping
    Average: 8.7
    9.0
    Workflow Mapping
    Average: 9.0
    8.9
    Ease of Use
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SS&C Blue Prism
    Year Founded
    2001
    HQ Location
    Windsor, CT
    Twitter
    @SSCTechnologies
    4,815 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,027 employees on LinkedIn®
    Ownership
    NASDAQ: SSNC
Product Description
How are these determined?Information
This description is provided by the seller.

SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecos

Users
  • RPA Developer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 55% Enterprise
  • 27% Mid-Market
SS&C Blue Prism Intelligent Automation Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Automation
39
Automation Ease
23
Features
22
Process Automation
22
Cons
Learning Curve
16
Missing Features
15
Expensive
13
Complexity
12
Integration Issues
11
View All Pros and Cons
SS&C Blue Prism Intelligent Automation Platform features and usability ratings that predict user satisfaction
9.2
Workflow Automation
Average: 9.0
8.6
Data Mapping
Average: 8.7
9.0
Workflow Mapping
Average: 9.0
8.9
Ease of Use
Average: 8.9
Seller Details
Seller
SS&C Blue Prism
Year Founded
2001
HQ Location
Windsor, CT
Twitter
@SSCTechnologies
4,815 Twitter followers
LinkedIn® Page
www.linkedin.com
1,027 employees on LinkedIn®
Ownership
NASDAQ: SSNC
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Learn More About Digital Process Automation (DPA) Software

What is Digital Process Automation (DPA) Software?

Digital process automation (DPA) software is a relative newcomer in the process automation space. In some regards, it is a continuation of, and improvement to, traditional business process management software, as it also helps define, automate, and report on processes that are intended to help optimize businesses to deliver on company goals. A key difference is that DPA involves an aspect of intelligence, or artificial intelligence, inasmuch as it is focused on providing an end-to-end solution to improve workflows and processes. As opposed to robotic process automation (RPA), which focuses on the automation of particular tasks, DPA provides a platform that is used to transform an entire business, providing an end-to-end approach to automation. These tools include the tools necessary to build applications, trigger integrations, and manage the processes associated with virtually any digital workflow. While these types of automation technologies are often perceived as fundamentally back-office solutions, successful companies are leveraging it for managing all aspects of workflow automation, including customer service, recruitment, leave management, and much more.

Key Benefits of DPA Software

  • Increase productivity, to allow workers to focus on higher-level, human-centric tasks
  • Boost efficiency by giving humans the automation tools they need to succeed
  • Improve accuracy through tried-and-tested automation that removes the possibility of human error

Why Use Digital Process Automation (DPA) Software?

Businesses often cite automation being too difficult and complicated to implement as a key concern. Therefore, many tremble in fear and do not even begin on their journey toward automation. However, the landscape provides easy-to-use, drag-and-drop friendly tools such as DPA software, which will quickly help business users get up and running with little to no IT support needed. By leveraging powerful and easy-to-use workflow automation software, one can look at business processes with a bird’s-eye view and streamline the processes that make up the core of a business. Instead of working on automating individual tasks, smart businesses are looking at revamping and transforming processes to change the way they are running their business as a whole.

Revamp business processes — Organizations can get set in their ways, becoming entrenched in how they do things. With DPA, they can intelligently think about and execute their processes in an automated fashion.

Give power to the citizen developer — DPA software allows the citizen developer the ability to iterate and create new business applications with an easy-to-use low-code or no-code interface.

Reduce costs — With this software, businesses can streamline their processes and increase efficiency, thus delivering desired outcomes with speed and precision. This increase in efficiency will often result in the reduction of costs, whether that be labor costs or software expenditure.

Who Uses Digital Process Automation (DPA) Software?

As a software category which is aimed at improving a company’s workflow as a whole, it cuts across organizations and impacts the jobs of a large swath of business professionals, with benefits both internal as well external to the business.

Human resources — HR, or employee success, can use the technology to do everything from employee onboarding to facilitating document retrieval.

Customer service — Customer service agents or representatives can benefit from DPA with its capabilities to provide automated responses to customer queries.

Finance and procurement — Finance and procurement teams can improve their processes with automated invoicing, smarter procurement, payroll, and more.

Sales and marketing — Sales and marketing teams can build dynamic flows to help them with everything from pricing to personalized advertising, and everything in between.

Kinds of Digital Process Automation (DPA) Software

DPA software is easy to use by definition. However, the solutions can differ in terms of the extent to which coding is necessary, or even possible, to use or improve the product.

Low-code digital process automation (DPA) — Allow business users to automate workflows quickly with minimal coding, reducing the need for extensive coding experience.

No-code digital process automation (DPA) — Provide drag-and-drop tools that enable businesses to develop software quickly without coding.

Digital Process Automation (DPA) Software Features

DPA software not only allows citizen developers with minimal to no coding experience to streamline business processes. It also gives the user, or the company as a whole, visibility into the automation at work.

Dashboards and Analytics— Gives the organization the data visualization and analytical capabilities they need to be able to better understand the effectiveness of the solution. Users can also drill down into the effectiveness of particular processes within a broader workflow.

Drag-and-drop interface — Empowers users to build simple or complex workflows with a simple user-friendly interface

Collaboration — Allows individuals or teams to work together to create workflows.

Workflows — Users can build simple or complex workflows, depending on their desired outcome as well as their skill level. Those looking to build more advanced workflows can typically use coding.

Other features of digital process automation software: Workflow Mapping, Document Management, Logic & Conditions, Mobile Friendly Forms, Robotic Process Automation.

Potential Issues with Digital Process Automation (DPA) Software

Job displacement — With any automation tool, there is a risk and concern of the automation leading to job loss. Businesses must be aware of this challenge and have a duty to properly communicate the impact on employees.

Integration — Although by its very nature DPA integrates with a business’ existing systems, not all DPA software solutions can integrate with every other business software on the market, especially legacy ones.

Internal buy-in struggles — As with many forms of technological innovation, it can sometimes be a challenge to convince colleagues that it is necessary to implement a particular solution and that there must be a change to processes as they stand.


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