Business automation platforms (BAP) automate business processes and operations across enterprises to improve performance and reduce costs. These platforms can streamline different parts of the business, including customer relationship management, supply chain management, and financial operations.
BAPs integrate various functions across an enterprise into a cohesive system that manages and automates tasks. This includes automation tools like robotic process automation software (RPA) to design, orchestrate, and manage automation across an organization, and low-code development platforms that allow developers to create, test, and deploy applications with minimal manual coding efforts. BAPs also offer data analytics capabilities to provide actionable insights to support decision-making.
Some BAPs also use process mining tools and task mining to analyze the existing processes and identify optimization and automation opportunities across projects. They incorporate artificial intelligence (AI) and machine learning (ML) to help automate processes that require predictive capabilities. They also use data analysis and reporting capabilities to make data-driven decisions.
To qualify for inclusion in the Business Automation category, a product must:
Provide end-to-end process automation, allowing projects to seamlessly flow from one task to another with minimal employee intervention
Offer a visual interface with pre-built components to enable application development with minimal hand coding
Streamline coding processes to enable both professional and non-technical developers to develop applications
Integrate with other enterprise tools such as CRM software and ERP tools to automate workflows across different departments
