Flowingly has been one of the most successful digital tools we've introduced at Maribyrnong City Council. What really stood out was how quickly staff embraced it—we saw adoption rates that exceeded our expectations, with teams across the organisation recognising the value almost immediately. One of the most beneficial features has been the ability to capture and document Standard Operating Procedures (SOPs). Traditionally, documenting processes can feel like an extra task that people struggle to find time for. Flowingly changes that. Staff are able to capture their knowledge and record processes as part of their normal work, without taking additional time out of their day. The result is a growing library of practical, easy-to-follow procedures that helps preserve organisational knowledge and makes onboarding, succession planning, and cross-team collaboration much easier. The platform itself is intuitive and user-friendly, which has been critical to its success. People don't need to be process experts to contribute, improve workflows, or document how work gets done. It has created a culture where continuous improvement feels accessible rather than overwhelming. What has really set Flowingly apart, however, is the quality of their customer service. Blue, Sean and Will have been exceptional throughout our journey. Every question, challenge or idea was met with responsiveness, intelligence and genuine care. Rather than providing generic support, they took the time to understand our business, our people and the unique challenges faced by local government. Their knowledge of both the platform and our organisational needs meant they consistently provided practical solutions and valuable advice. It genuinely felt like they were an extension of our team rather than an external vendor. Beyond process mapping and automation, Flowingly has helped us create greater visibility and consistency across the organisation. We can identify opportunities for improvement, reduce duplication, and ensure that critical knowledge isn't locked away with a single person or team. For any organisation looking to improve process management without adding administrative burden, I would highly recommend Flowingly. It has delivered real value for Maribyrnong City Council by making process improvement simple, practical, and something that fits naturally into people's everyday work. Combined with the outstanding support provided by Blue, Sean and Will, it has been a genuinely positive experience from day one.

The new Flowingly features have been beneficial for our organisation, particularly the AI Process Map generator and the process map file upload. With the new Process Map File Upload functionality, we can take old maps, workshop notes, or high-level discussions and quickly get the start of the map into Flowingly. This saves time on admin work. The AI Process Map generator also provides a substantial head start on process mapping. It removes the blank-canvas headache and gives you time before a workshop to get your head around a basic version of the process, so you can start thinking through the edge cases earlier. The Flowingly team have been incredible in their support to getting us up and running.

By nature, I find it challenging to create and follow process maps. In my experience, the typical static products available on the market tend to be used only once; after they are implemented, they are rarely revisited except when training a new person. As a result, these maps quickly become outdated as processes change. With Flowingly, however, the process map is actively used every time the process is carried out, allowing for ongoing, iterative updates. What truly stands out for us is its ability to ensure that everyone works consistently. We always know the current status of any project/process, and since most of our teams consist of just one person, if someone is unexpectedly away, anyone else can easily see their progress and what tasks remain. I also love the community of sharing - were are so busy across the sector sharing processes with each other not only cuts done significant time but also allows us to collectively brainstorm and imporve the way we all work.