Products

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social mess

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, Q

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments

ClearFeed is an AI-powered support platform designed to streamline customer and employee interactions within Slack and Microsoft Teams. By converting chat conversations into support tickets, ClearFeed enables service teams to promptly address requests while adhering to service level agreements . This approach helps manage information overload and ensures that critical matters are prioritized and resolved efficiently. Key Features and Functionality: - Intelligent Reminders: Monitors Slack chan

Pythia is a one-stop-shop of affordable AI tools for scaling the productivity of your Zendesk. – Advanced Macros helps to utilize macros in Zendesk Support. – Advanced Shortcuts helps to utilize shprtcuts in Zendesk Chat. – Macros Reporting provides an in-depth view of macros usage trends. – Pythia Classifier categorizes incoming tickets automatically.

Kapa.ai is an AI-powered platform that transforms your existing knowledge base into a reliable, production-ready assistant capable of instantly answering technical questions. By integrating with over 40 technical source connectors, including documentation, tutorials, chat logs, and GitHub issues, Kapa.ai ensures accurate and context-specific responses. Trusted by companies like OpenAI, Docker, and Reddit, it enhances developer support by reducing response times and identifying documentation gaps

Instant answers for any question. Create an AI that knows about your company knowledge and can instantly answer any question. Add it to your Slack or Teams, help desk, or website. Train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. It takes 1 click to set up, and is fully private. Team chat: eesel can automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Helpdesk: eesel can automatic

Hyro Adaptive Communications platform automatically scrapes a variety of data sources such as website, databases, APIs and beyond. With its Adaptive text, voice, and touch capabilities that adjust to changes in context Hyro empowers some of the world's leading brands that are leveraging its innovative machine learning and Natural Language Understanding engine — that allow them to deliver next-gen conversational experiences that keeps their customers engaged, and increase conversions. What's mor

When companies rely on manual actions, valuable time is often wasted updating systems instead of focusing on work that drives the business forward. Zenphi is a powerful No-Code process automation solution, designed for Google. With Zenphi you can automate simple to complex business processes (i.e. HR Onboarding, CRM workflows, Invoice Management, Inventory Management, Service request, multi-step approvals) without the need to write code. You drag, drop, and automate. Zenphi runs on GCP and op

Fini is an AI-first customer support platform helping companies deliver 5 star customer support experiences with zero code. Fini integrates with your internal company data and helps solve ~70% of customer support issues across platforms (Email, Chat, Slack, Intercom, Discord, Zendesk, Front, etc.) using Generative AI. Fini can be deployed in 100+ languages. Fini is backed by YC and Matrix, and is helping 100+ companies globally including Duolingo, Distrokid, Meesho.

FirstSupport, integrated with Zendesk, is an AI Assistant designed for Customer Support Teams. We help you achieve better customer support KPIs without the need for additional hires, by giving your customer support team the superpower of AI. Our tool enables agents to understand any languages, rapidly draft responses, translate conversations, summarize tickets, assign tags, evaluate interactions, and much more. Features: 1. Instant response drafting Whenever your customer support team opens

CBOT is a leading AI company based in Istanbul, offering an end-to-end customer service automation platform driven by proprietary Generative AI and Conversational AI technologies. It enables enterprises to quickly develop and scale intelligent chatbots and voice assistants, leveraging Natural Language Processing (NLP and Natural Language Understanding (NLU. CBOT's solutions enhance customer experience by automating up to 70% of customer queries and increasing sales by up to 300%. The platform su

TopCX: AI-Powered Customer Service Transformation TopCX helps businesses elevate their customer service with cutting-edge AI solutions. By leveraging advanced AI and data-driven insights, it streamlines ticket resolutions, boosts agent efficiency, and enhances customer satisfaction. Designed for businesses of all sizes, TopCX seamlessly integrates with platforms like Zendesk and Salesforce, delivering high-quality AI-driven support at a budget-friendly price.

A suite of Zendesk® Apps to help Support teams do more with less: Merge Duplicate Tickets: Automatically merge duplicate tickets in Zendesk to save time and improve customer satisfaction. Auto-Remove Attachments: Automatically remove unwanted attachments from Zendesk tickets to free up your storage, comply with GDPR, delete malicious files. Triggers+ChatGPT: Power up your Zendesk triggers with ChatGPT Integration. Classify and parse tickets, detect sentiment, auto-translate, and much more.

Plazbot's purpose is to transform the areas of customer service and sales with artificial intelligence. Plazbot wants to eliminate the dissatisfaction gap that exists between companies and customers through an integrated service platform. - Chatbots for Whatsapp with AI. - CRM - Centralization of WhatsApp, Messenger, Instagram, telegram, voip, webchat, mercadolibre channels. - Centralized emails. - Management of Attention Agents. - WhatsApp Marketing and customer follow-up. - Advanced reports.

app EQ is an AI powered collaboration productivity suite that is an overlay technology on top of your existing SaaS stack, giving users the ability to initiate a conversation through Chat, Screen Recording Messages, Team huddles, and annotations. It works on all top SaaS applications used by customer-facing teams like Gainsight, Totango, Salesforce, Zendesk, Jira etcetera. Now cross-team collaborations can happen directly within the application for any account-related conversations, re

RegDesk is the next generation RIMS software with AI technology built exclusively for medical device and diagnostic companies. It is a one stop solution for regulatory teams.

BLEND's Multilingual Help Desk is an AI-powered customer support solution designed to seamlessly integrate with Zendesk, enabling businesses to provide efficient and accurate support in over 120 languages. By combining advanced neural machine translation (NMT) technology with human post-editing, this tool ensures high-quality translations that maintain the nuances of the original communication. Key Features and Functionality: - Seamless Zendesk Integration: The Multilingual Help Desk int

SuccessCX is a premier customer experience consultancy and Zendesk partner dedicated to transforming customer service operations for over 300 organizations across Australia and the Asia-Pacific region. By leveraging advanced technologies such as Zendesk, AI agents, and co-pilot tools, SuccessCX enhances response times, reduces manual workloads, and delivers superior outcomes for both customers and support teams. Their comprehensive services encompass Zendesk implementation, optimization, automat

Caffeinated CX is an AI cx tool that helps customer support teams solve tickets 10x faster. . On average support reps are able to answer 3x as many tickets using our software. We don’t respond for your support team like a bot. Our AI prefills responses based on how you have answered in the past and integrates with every support software like Zendesk, Freshdesk, Helpscout, and more.