It's been two months since this profile received a new review

Flip Reviews & Product Details

Flip CX, formerly named RedRoute, Inc., is a technology company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service. Imagine the power of Alexa-like voice automation but for your business operations. Voice as a channel - that’s what we’ve created. If you think about it, Voice is fundamental to building that human connection with your customers. It instills trust in a way that email, SMS, and socials can’t… not even with the help of emojis. With Voice, you can stop hiding from your customers and start driving LTV in a new, and a unique channel - with endlessly scalable possibilities. What does that look like in reality? Think about your call center, there are always too many calls and not enough agents. With Voice, you’re automating the simple calls so your agents can focus on the complex issues - saving their sanity, reducing your churn rate, and satisfying your customers rapidly all at once. You’re providing spectacular EX and CX, while also saving money. It’s a no-brainer.

Seller

Flip

Discussions

Flip Community

Languages Supported

English

Overview by

James Gilbert

Pricing

Pricing provided by Flip.

eCommerce & Retail

Free Trial

1 Software Per Month

eCommerce & Retail

Starting at $1.50

4 Completed Call Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

William v.

President

Small-Business (50 or fewer emp.)

12/22/2022

"My Sanity is due to FLIP"

5/5

What do you like best about Flip?

Flip could quickly be implemented with our current tech stack in less than 24 hours. Their team was there through every step, and my team nor I had to do very little during onboarding. Review collected by and hosted on G2.com.

What do you dislike about Flip?

We had no downside as it does exactly what it claims to do: automating our CX calls quickly and effectively and providing results to our customers. The staff now has more time to focus on the more critical CX inquiries. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

edit

Thank you for being such a loyal customer Will! We appreciate the positive review and we can't wait to continue bringing new value to you and others

Chris M.

Founder & CEO

Small-Business (50 or fewer emp.)

6/7/2022

"Nice Improvement to Our Workflow"

5/5

What do you like best about Flip?

The team has been extremely helpful in working with us to better understand our business objectives and in helping create solutions to customer service bottlenecks. They took the time to understand our tech stack and devise a custom solution that met our needs. Since integrating Red Route into the flow of our operations we've been able to free up our to focus on other tasks due to the lower volume of calls that aren't handled via an automated self-service process. The team seems very committed to innovation and adding new features and services that support the needs of growing businesses like ours. Review collected by and hosted on G2.com.

What do you dislike about Flip?

The reporting and analytics could be improved. For example, I'd like to receive a weekly high-level summary via email that shows the number of calls received, how many Red Route was able to handle and how many were handed off to our team. Review collected by and hosted on G2.com.

Recommendations to others considering Flip:

If you're a small team looking to get started with offering phone support or looking to reduce the ticket volume of order-related queries you should definitely consider using Red Route. Review collected by and hosted on G2.com.

What problems is Flip solving and how is that benefiting you?

Red Route provides a self-service solution for customers that makes it quicker and easier to provide support for the most common types of issues (i.e order and delivery issues) Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

edit

Chris - We greatly appreciate the kind words and the ideas for roadmap items for the product. Thank you for everything and always being willing to help us improve.

Peter B.

Director

Small-Business (50 or fewer emp.)

10/27/2022

"Professionalism and Expertise in Abundance"

5/5

What do you like best about Flip?

The best thing about flip is the ability to tailor the system to the specific needs of not only your business but the region that you operate in.

This is not just another IVR, this is a super IVR Review collected by and hosted on G2.com.

What do you dislike about Flip?

The only downside of Flip is getting members of the public to trust it and use it to its full potential.

This will only come with customer reactions to the experience. The beauty of Flip is they acknowledge this and adapt to suit your needs. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

edit

Peter thank you for review Flip! We can't thank you enough for being a loyal customer and we hope to continue to provide value for you and for your customers.

Ben S.

VP of CX

Mid-Market (51-1000 emp.)

6/6/2022

"RedRoute Is The Rare B2B SaaS That WORKS!!"

5/5

What do you like best about Flip?

The way RedRoute works immediately out the box is surprising and delightful - truly was a skeptic myself but I was sold quickly. It's an incredible tool that pleases both the brand who pays for it and the end user! Review collected by and hosted on G2.com.

What do you dislike about Flip?

Wish their UI was a bit more intuitive and had more nuance to play around with. Also have had some issues with the tickets that flood the inbox and getting them to close out on their own - more of my issue than theirs honestly. Review collected by and hosted on G2.com.

Recommendations to others considering Flip:

100% test out RedRoute for yourself! It actually works and is surprisingly good at what it does! Review collected by and hosted on G2.com.

What problems is Flip solving and how is that benefiting you?

Allowing our customers to easily self serve on the phone without feeling frustrated and "deflected". We have seen nearly 20% of all phone calls be handled seamlessly by RedRoute and it's a joy to have! Review collected by and hosted on G2.com.

Christian A.

CFO

Small-Business (50 or fewer emp.)

10/27/2022

"Cost effective CX voice automation"

5/5

What do you like best about Flip?

Flip is a very cost effective voicemail automation room which transcribes customer voicemails for our support team and allows for faster decision making without additional correspondence. Review collected by and hosted on G2.com.

What do you dislike about Flip?

At times it can be a Little Slow to sync and provide transcription, however it is always accurate and that is more important to us. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

edit

Christian thank you for giving us such a positive review. On behalf of all of us at Flip we thank you for being a loyal customer and we will continue to provide amazing Voice CX.

Chris S.

CEO

Small-Business (50 or fewer emp.)

10/27/2022

"Great people and a great product!"

5/5

What do you like best about Flip?

They've almost completely automated my call center. Review collected by and hosted on G2.com.

What do you dislike about Flip?

Nothing yet. I've been working with them for over 2 years. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

edit

Thank you so much for taking time to review our company Chris!

Bertha M.

Small-Business (50 or fewer emp.)

10/27/2022

"Daily user with flip"

3/5

What do you like best about Flip?

Helps with call volume and dispatch rides. Review collected by and hosted on G2.com.

What do you dislike about Flip?

Not understanding need to help with other calls besides dispatch calls Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

edit

Bertha thank you for reviewing Flip. We definitely can help with more. We'll have some folks on our end reach out to follow-up. We can't thank you enough for being a customer and we will always value this type of feedback.

Verified User in Retail

Mid-Market (51-1000 emp.)

8/5/2022

"Works on the background, saves a lot of time"

4.5/5

What do you like best about Flip?

Very easy setup done by friendly and professional team. Loved the initial trial period as it proved itself to be a great addition to our customer service. I was worried about customer complaints but we didn't experience any Review collected by and hosted on G2.com.

What do you dislike about Flip?

I do not think there is anything particular that we dislike. I would like the customer to be able interupt the agent when they got an answer for their question and I would like to see the platform handle returns Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

edit

Thank you so much for reviewing Flip. Nothing is more valuable than hearing directly from customers. I'd love to follow-up with you on the interruption of an agent and return orders, we most certainly can handle those. Please reach out to james@flipcx.com and let's get you situated.

Matt S.

Ecommerce Manager

Mid-Market (51-1000 emp.)

6/29/2022

"Red route review"

4.5/5

What do you like best about Flip?

It automates away some of the more mindless tasks that take away our customer service agents time from more important things. Review collected by and hosted on G2.com.

What do you dislike about Flip?

The interface is kind of outdated and lacks a lot of customization but works perfectly fine. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

edit

Matt - Thank you so much for giving us a review! Stay-tuned on more improvements with the interface moving forward.

Verified User in Retail

Mid-Market (51-1000 emp.)

6/15/2022

"RedRoute introduces conversational automation for a key customer support channel."

4.5/5

What do you like best about Flip?

RedRoute's analytics dashboard provides valuable context. Review collected by and hosted on G2.com.

What do you dislike about Flip?

I wish there were self-service tools (i.e. templates) for introducing non-technical use cases. Review collected by and hosted on G2.com.

Response from James Gilbert of Flip

edit

Thank you for taking the time to give us a great review! We appreciate your business and we will pass along the feedback to our team. We couldn't do this without you so thank you for all you do!