--- title: Hyro Reviews meta_title: 'Hyro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Hyro works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 20 scale: '5' date_modified: '2026-06-22' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Hyro Reviews **Vendor:** Hyro **Category:** [Patient Intake Software](https://www.g2.com/categories/patient-intake) **Average Rating:** 4.9/5.0 **Total Reviews:** 20 ## About Hyro Say goodbye to rigid chatbots and poor IVRs that constantly break: Meet Hyro - the world’s first adaptive communications platform, powered by AI virtual assistants which drive superior engagement with customers and efficiency within organizations. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging across their most valuable platforms, services, and channels — including call centers, website chat solutions, SMS, and more. With the adaptive advantage for enterprise, Hyro is ushering in a new age of conversational technologies that are quick to deploy, easy to maintain, and simple to scale — conserving vital resources while generating better conversations, more conversions, and revenue-driving intelligence. ## Hyro Reviews ### 1. 27% increase in lead coverage **Rating:** 5.0/5.0 stars **Reviewed by:** Oded O. | VP Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Hyro?** We were considering a few different vendors in conversational AI, and ultimately were impressed by the idea of not having to build out each conversational flow (like with Drift, Kore, etc). Hyro didn't disappoint; I didn't have to expend resources to have my team learn conversation design, and the lead generation and qualification use cases (out of the box) worked well. Fast forward three months, and we're handling 27% more conversations with leads that interact with us on the website than before. Conversion rates are up too. **What do you dislike about Hyro?** The internal dashboard could use a few UI/UX fixes, I'm sure these are growing pains of a startup, but hopefully, the next version will make it smoother to extract data. **What problems is Hyro solving and how is that benefiting you?** Something I didn't mention before; the voice of the customer is critical for marketing, and here I'm getting raw, organic data for how my customers actually search for and ask questions about my product. It's helping to optimize how we present information to prospects. ### 2. Hyro is superior to any chatbot solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian G. | VP of Marketing and Investor Relations , Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Hyro?** As a marketer, I've had my share of chatbots and automated voice disappointments in the past... this is a completely different level. I love the way you don't have to invest way too much time and effort in building your website chat and quickly implement it. The fact my team doesn't have to constantly add more and more scenarios because of Hyro's tech is incredible. They're a true disruptor in the industry. They also have good reporting which I use quite frequently. **What do you dislike about Hyro?** Not necessarily sure I would use the word "dislike", but there is certainly room for more integrations with other martech tools. They do integrate well with Salesforce, which is crucial. **What problems is Hyro solving and how is that benefiting you?** Strong signs of customer communication improving. - Allowed our team to become more efficient and data-driven. - We're also starting to see the benefits in terms of results, with conversion rates going up, but still early days for us. ### 3. Super easy for R&D to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Hyro?** Finally, a virtual assistant that's good! We needed an interface for our website to drive traffic to conversion. While we could've built something simple in-house, this was by far the best approach as Hyro's pricing is competitive compared to the 6-18 months of dev time required to actually build and train models that would allow for sophisticated customer support use cases. Conversion rates have been similar to live agents using Intercom, which is wild when considering that it's end-to-end automation here. Impressed by the natural language understanding but not blown away, the industry still has ways to go—all in all, great product. **What do you dislike about Hyro?** Plug and play is excellent, but I'd like the ability to drag and drop different skills and integrations similar to Zapier, etc **What problems is Hyro solving and how is that benefiting you?** It's helped us to scale engagement with our customers without taxing the R&D department, and keeping sales focused on only quality leads, which is very valuable right now. ### 4. Excellent natural language tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mendy B. | Enterprise Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Hyro?** We never had to write any sort of scripted flow for our AI assistant, at no point whatsoever. It was all done through natural language. At a previous company when I had a similar project with bots, it was about building the different scenarios for the bot manually. Such a huge difference. On top of that, we get great insights that we share with our marketing and operations teams. We go back to the insights dashboard many times and it helps us to be more data-driven. **What do you dislike about Hyro?** Not too many complaints since starting working with Hyro. Sometimes, changes you make in the assistant are under review a bit too long, but it's not a major issue. **What problems is Hyro solving and how is that benefiting you?** Qualifying leads became an automated process for the vast majority of cases in our funnel management, apart from the ones that required more special attention. It is exactly what we were looking for. ### 5. Very customizable for our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Gal R. | Co-Founder and CSO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Hyro?** I'm very happy we chose to go with Hyro when we were looking for conversational AI vendors, especially as we chose them over some more so-called established names. The fact that they cover all conversation channels convinced me. Personally, their conversational analytics are very useful, and their customized dashboard is one of the things I like to look at with our business operations and growth teams. **What do you dislike about Hyro?** The only negative feedback I got from the team so far is that it is only available in English. That would have been very useful for us in other markets outside the US. **What problems is Hyro solving and how is that benefiting you?** We see real improvement in our customer engagement metrics, we're saving valuable time for team members and the burden on our tech team is minimal. The definition of win-win. ### 6. Their AI assistant improved our lead generation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Hyro?** Their solution for lead generation and scheduling. It saves us a lot of time in booking meetings with their automation, and people hardly recognise it's an AI solution, because the experience is great. **What do you dislike about Hyro?** Waiting for more integrations, mainly. The key ones are there, like Salesforce, so I'm pretty satisfied that leads are created and updated automatically, but ideally I'd like direct integration with our internal ticketing system, project management tool and more. **What problems is Hyro solving and how is that benefiting you?** Lead generation and scheduling has improved for us, and that's the key factor. No one in our team has to chase leads for additional details, we have Hyro for that. ### 7. Easy set up for us, and much improved experience for our users. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom O. | Growth Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Hyro?** Hyro's AI assistants and conversational analytics have really become an important part of the tech stack we use to optimize our engagement and to improve conversion rates. It's now a go-to place for many of us in the marketing team to understand the missing parts of our prospects' and customers' journeys. **What do you dislike about Hyro?** Not much, to be honest. They're quite a small, new start up and they keep working on adding more crucial integrations which are still not available, but they are flexible and extremely responsive to our needs. **What problems is Hyro solving and how is that benefiting you?** In the last few months, we feel there's better engagement through multiple channels and mediums, with less effort and cost. I especially love their voice assistant. ### 8. Right up there with the best tech tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Hyro?** We signed with Hyro almost 10 months ago and we're extremely satisfied. The ease of use and quick set up of the solution is what really stood out for me during the onboarding, we were able to start using it both for the website and phones in less than a week! Our main worry was that any AI-based tool would eventually eat up our teams' time. It's what usually happens with some SaaS tools. It wasn't the case here, Hyro actually really helped our employees to become more efficient and not to worry too much about some of the repetitive tasks, with either prospects or customers. **What do you dislike about Hyro?** Nothing! My experience with chatbots has been very poor - you either had to wait ages to "train the AI" or you had to manually update and edit the bot every single day. It's just not the case with Hyro! We don't have to set a chat sequence for every single scenario and their product can understand different utterances so we don't spend that much time editing. **What problems is Hyro solving and how is that benefiting you?** With Hyro, we managed to scale operational efficiency and save plenty of time for our customer service and sales teams. Lead resolution times decreased as well. ### 9. Excellent platform for conversational AI **Rating:** 5.0/5.0 stars **Reviewed by:** Ido A. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2022 **What do you like best about Hyro?** The onboarding and time to deploy, both in voice and chat. It was so quick to go live, with so little heavy lifting, our team was delighted with this plug and play approach. In addition, I love their analytics dashboard, very customized and helps us to better understand our engagement with clear metrics. **What do you dislike about Hyro?** I guess the UI could do with some small improvements. In terms of the experience, they can learn a lot from UI's like Intercom's for example. **What problems is Hyro solving and how is that benefiting you?** Improving lead generation processes and better analytics which allow us to optimize our funnel. ### 10. Super important tool for automation at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2022 **What do you like best about Hyro?** I'm working closely with a few departments around automating processes - in this case with IT, Customer Success and Marketing. All of them are satisfied with it. Our IT team was very positive about the AI assistants' deployment, as it was smooth compared to other projects we're used to. For the customer facing teams, Hyro were so helpful in freeing up agents from the tasks they wanted to automate and we're already seeing the improvement in minutes recovered. **What do you dislike about Hyro?** What's to dislike? :) We've been using their voice solutions for our call operations, but I am already hoping to expand and include some of their web solutions to help our HR team internally. **What problems is Hyro solving and how is that benefiting you?** Hyro helped us to scale our business operation, increase our capacity with clients and prospects, and it helped us to speed things up with their quick setup. I highly recommend it. ### 11. Saves us money and the team LOVES it. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael (Mikey) W. | Strategic Finance Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Hyro?** We found a way to scale up processes with Hyro and reduce costs using their AI assistants, and our field agents are definitely happy with it. It was also pretty quick to see value, and that's one of their strengths. **What do you dislike about Hyro?** Not really something to dislike when we're seeing every KPI around costs & efficiency improve, right? :) **What problems is Hyro solving and how is that benefiting you?** We're saving money, it is as straightforward as that. It's not just the improvement in metrics Hyro is providing, but in our bottom line too. Plus, our team loves Hyro, you could really see how they care about their clients. ### 12. The voice and chat solutions really optimized our performance **Rating:** 4.5/5.0 stars **Reviewed by:** Amir M. | SMB Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Hyro?** We're operating on a really high scale and needed lots of help with qualifying leads coming our way. With Hyro's chat and voice assistant it has dramatically improved. Their routing is excellent. It's complemented with additional channels like email & SMS for routine cases, so it's very helpful. As a team leader, they also allow me to see all the performance in a unified view with all the relevant analytics. **What do you dislike about Hyro?** It's easy to be one of the skeptics when it comes to conversational AI, but it's different with Hyro. Their team is so dedicated. The one time we had data issues they went out of their way to help us to fix the problem, even when it turned out to be our fault... **What problems is Hyro solving and how is that benefiting you?** Lead qualification at scale and improved analytics for our engagement with prospects. ### 13. Key tool for enterprise operations **Rating:** 5.0/5.0 stars **Reviewed by:** Anna B. | Revenue Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Hyro?** We needed a solution around our call center operations, especially for customers, so we chose Hyro and worked on it with the customer success team. It wasn't one of our main communications channels but the volume of calls increased significantly with time. Using Hyro we managed to provide a good service to many routine and repetitive questions with fairly simple automation, and with the Salesforce integration it's really simple to track too. **What do you dislike about Hyro?** Our tech stack is fairly massive, and although we're integrated with key platforms like Salesforce, we'd love to have more integrations with additional tools. **What problems is Hyro solving and how is that benefiting you?** It helped us scale our overall operations with phone calls, and ease the communication for our customer facing agents. ### 14. Hyro's AI Assistants **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria O. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Hyro?** Their platform is very easy to use, we can get the analytics we care about quickly and our team is also satisfied with the customer success team's attitude and willingness to help. But the most important thing is that their product actually works! **What do you dislike about Hyro?** It seems to me Hyro is growing quickly and that obviously entails some growth pains. Their team keeps adding new features and making changes in their dashboards and insights settings. Sometimes it's hard to keep track, but I guess you could look at it as a positive too. **What problems is Hyro solving and how is that benefiting you?** We had serious issues getting back to leads before we started using Hyro, but now we managed to engage them significantly better and improve our overall funnel numbers. ### 15. Reducing wait times with Hyro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Hyro?** First of all, the Hyro team! Customer success, product and technical solutions have all been so helpful since we started onboarding. The platform itself is awesome - it covers all the channels we need, our website, SMS and our small call center that literally cried for their automation. Hyro provides us with that. **What do you dislike about Hyro?** There is always room for improvement but nothing to dislike. Sorting the conversations could be a bit more easier, I assume, but that's not a major issue for me. **What problems is Hyro solving and how is that benefiting you?** Wait times were a major problem for us, which I'm glad to say was all but solved. Removing this friction point has a huge impact on customer satisfaction. ### 16. I was amazed by how quickly they made such a huge impact! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Hyro?** Totally worth the cost for us, we're saving a lot of money with Hyro. One of our best vendors for conversational automation out there. They were super quick to deploy their AI assistants for voice, so the onboarding was far easier than I thought from recent experiences with conversational AI tools. **What do you dislike about Hyro?** If I had to choose, it'd probably be that it's only available in English. We can't wait to start working with Hyro in Spanish. The Hyro team assured us that it's on their product roadmap. **What problems is Hyro solving and how is that benefiting you?** Automating mundane customer-facing tasks saved us a lot of headaches. It frees up our employees to handle the most relevant cases and we can allocate our resources better thanks to this automation. ### 17. Better engagement with our prospects and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Hyro?** We started working with Hyro to improve our conversational experiences, both with customers and prospects. I was more involved on the prospects' side, naturally. The onboarding was as smooth as you could have asked for, hardly involving anyone from our tech team, thankfully. Some quick and valuable integrations were set up, all without issues. And they were really on top of the onboarding part. Our main issue was streamlining lead generation and integrating everything to our CRM. It definitely was a success with Hyro so far. **What do you dislike about Hyro?** As our operations grow and we find ourselves working with more and more SaaS tools, I believe we'll have to find a way to add more and more integrations and deployments - for our BI team, for support etc. I'm sure it will be challenging but I trust the Hyro team to rise to the challenge! **What problems is Hyro solving and how is that benefiting you?** Our team was overloaded in terms of capacity, and just not efficient enough. We literally left money on the floor. With Hyro, we managed to automate the most common interactions and our main revenue KPIs have dramatically improved. ### 18. Don't miss Hyro's insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Hyro?** It's been a couple of months since I started working with Hyro and all I can say is that it's a very useful product and works well with mobile apps. I specifically like their analytics, I get a weekly alert to view the engagement dashboards, and I incorporate it into my regular reporting to management. **What do you dislike about Hyro?** Hyro are still evolving as a company so more and more features in their product are released every month. For example, they only recently added the conversation time-outs which were really important for us. I expect them to progress with time! **What problems is Hyro solving and how is that benefiting you?** Hyro helped us to improve engagement, especially in-app, and resolve customer service issues quicker. ### 19. Huge improvement for our call center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Hyro?** Hyro helped us a lot with phone calls, an issue that required attention as we missed calls and potential revenue. Now we automate a lot of the calls without many complications and we managed to set it up quickly and easily. **What do you dislike about Hyro?** We're very satisfied with Hyro's solution and their customer success team which walked us through the onboarding process, including the integrations that were required. If I had to choose one thing, I guess it would be nice if we were able to easily download the calls. **What problems is Hyro solving and how is that benefiting you?** First of all, capacity issues have become non-issues. We didn't have a lot of call agents and receptionists, so when the call volume increased Hyro was there for us to take more and more calls and make our lives a lot easier. And we get very few complaints about our customer service. ### 20. An overall great experience with Hyro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Hyro?** Hyro's team is great. It's been a few months working with Hyro and I highly recommend them, it opened such an important channel for us in lead generation & qualification which improved my team's efficiency. Hyro's team is very dedicated, they know so much about customer engagement and they share great insights that really help us optimize our entire sales cycle. **What do you dislike about Hyro?** So many people tend to complain about SaaS tools' UIs, so I guess anyone can pick some weak spots with Hyro too. But over the last few months we're seeing constant improvements in the UI. **What problems is Hyro solving and how is that benefiting you?** The main reason we were looking for AI solutions was around lead generation and qualification, especially when it comes to their voice solutions. That improved tremendously for us. We're able to quickly disqualify irrelevant leads and provide a better experience for users who are really interested, and convert them. - [View Hyro pricing details and edition comparison](https://www.g2.com/products/hyro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+01%3A22%3A25+-0500&secure%5Bsession_id%5D=61070b02-2168-4c39-ad17-8d94faba7e75&secure%5Btoken%5D=f8e47fabd97ba127b775a0622c14b10124d60a213404f5b9baa6a8964a6d766c&format=llm_user) ## Hyro Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards ## Top Hyro Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (506 reviews)