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Fini Reviews & Product Details

Fini is the #1 AI agent for customer service. Fini doesn’t just answer, it learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the majority of your support volume. When needed, Fini seamlessly hands off complex cases to your team with full conversation and action history, ensuring no customer is left behind. Fini consistently delivers more accurate, higher-quality answers and handles more complex queries than any other AI agent. Fini comes with the industry’s most robust end-to-end capabilities, empowering teams to analyze, train, test, and deploy - all within a secure, no-code workspace designed for continuous quality improvement. - Analyze: Instantly surface deep insights and AI-powered suggestions to maximize performance and spot new automation opportunities. - Train: Simple, no-code tools to configure Fini’s knowledge, workflows, tone, and actions, continuously adapting from real ticket data. - Test: A full-featured testing suite to evaluate, refine, and ensure Fini’s answer quality and reliability before and after you go live. - Deploy: Easily launch Fini across all your customer service channels and helpdesks, including Zendesk, Intercom, Salesforce, HubSpot, and more. Fini is powered by the proprietary RAGless Retrieval Engine, a breakthrough RAGless architecture purpose-built for support automation. Every layer is optimized for precision, speed, security, and reliability, allowing Fini to autonomously resolve more conversations, across more channels, than competing AI agents. Fini integrates natively or via API with all major helpdesks, CRMs, and channels, and adapts to your unique workflows. Your team can focus on priority issues, using full context and Copilot assist, while Fini continuously improves from every interaction, raising the standard for customer satisfaction at scale. Choose Fini to deliver instant, empathy-driven support, while your team enjoys more time for high-value work and your business achieves the next level of customer success.

Seller

Fini

Languages Supported

German, Greek, English, French, Irish, Hindi, Japanese, Dutch, Portuguese, Russian, Spanish, Swedish, Chinese (Traditional)

Product Description

Fini is an AI-first customer support platform helping companies deliver 5 star customer support experiences with zero code. Fini integrates with your internal company data and helps solve ~70% of customer support issues across platforms (Email, Chat, Slack, Intercom, Discord, Zendesk, Front, etc.) using Generative AI. Fini can be deployed in 100+ languages. Fini is backed by YC and Matrix, and is helping 100+ companies globally including Duolingo, Distrokid, Meesho.

Overview by

Deepak Singla

Pricing

Pricing provided by Fini.

Starter

$0.00

1 Resolution

Growth

$0.69

1 Resolution

View More Pricing Information

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Fini Integrations

(1)

Integration information sourced from real user reviews.

Fini Media

Experience Fini – the AI customer support agent that delivers real resolutions. Instantly handle customer queries with intelligent, human-like responses, 24/7 reliability, and seamless automation that feels like your best team member never sleeps.

Fini integrates natively with all your favorite platforms—including Zendesk, Intercom, Salesforce, HubSpot, Slack, and more. Get up and running fast with our robust API and out-of-the-box connections to your current helpdesk, CRM, and customer channels.

See how Fini outperforms traditional bots and competitors. Simple, measurable results: higher resolution rates, fewer escalations, and dramatically better customer satisfaction scores compared to legacy AI and static support systems.

Fini is the only platform using advanced RAGless technology for consistently accurate responses. Combined with precise automation and deep learning from real historical tickets, Fini delivers results no other AI can match—smarter, safer, and always up-to-date.

Security is at Fini’s core. Manage permissions, data privacy, and compliance with ease in our Security Portal. SOC 2, GDPR, and enterprise-grade controls ensure your customer data stays safe, with centralized oversight and full transparency.

Get instant access to Fini Docs—comprehensive documentation for users, admins, and developers. Find guides for setup, troubleshooting, API integrations, feature configurations, and more, all in one organized and searchable resource hub.

Fini Reviews (6)

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Lori M.

Head of Support

Small-Business (50 or fewer emp.)

3/14/2025

"Fini is our AI-First Support Bot and Exceeding All of Our High Expectations"

5/5

What do you like best about Fini?

Fini is delivering what they promised and more. Their answer quality and ticket resolution rates exceed all of our very high expectations.

Fini has been an incredible partner from implementation to customization with user attributes and categorization requirements, strong self-serve dashboard tools, exceptional issue response and resolution, compliance, reliability, and on and on.

The team at Fini is committed to our success and they're absolutely great to work with. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Fini?

It would be next level if the content updates we make in our CRM (Zendesk macros) could auto-update in Fini but that's a nice-to-have and it doesn't impact the quality of the product. Fini's tools are easy to learn and easy to use. Review collected by and hosted on G2.com.

Jacqueline M.

Lead Success and Experience

Mid-Market (51-1000 emp.)

8/8/2024

"Increased CSAT"

5/5

What do you like best about Fini?

We have been using Fini for about 6 months and so far everything has exceeded our expectations. Deep and the team are incredibly knowledgeable and make implementation a breeze. The team at Fini is what really sets them apart from their competitors. They are honestly the best. We have through some challeneging use cases their way and they are always ready to tack on the challenege and help bring the vision to life. They have a dedication to making sure both our customers and us to have a great experience. I appreciate they are always trying to grow the product and make it more self serve which I really appreciate. They are always looking to evolve the product to the needs out both us and our customer. Review collected by and hosted on G2.com.

What do you dislike about Fini?

When Fini learns a new model, sometimes it gets a little loosey goosey and makes up features or processes that don't exist in our product. Review collected by and hosted on G2.com.

wilson r.

Mid-Market (51-1000 emp.)

3/5/2024

"Fini for the Win!!"

5/5

What do you like best about Fini?

Deep, Karan, and the rest of the Fini team have been so helpful, informative, and flexible to work with. It is super rare that you can have an issue with a product or service, and they will ask you for a wishlist of how you would like to see it perform better -- not only that but for them to implement those changes, and QUICKLY.

Truly a singular experience in tech tools and I have massively enjoyed working with and becoming friends with the team. Review collected by and hosted on G2.com.

What do you dislike about Fini?

I honestly cannot think of one. Most of the downsides of AI are typically in the knowledge and instruction, not the implementation. Especially with Fini, where they are so quick to improve or add imlpementation features, most of the time when we have a negative experience with the bot, its something my team can improve upon. Review collected by and hosted on G2.com.

Adi P.

Founder

Mid-Market (51-1000 emp.)

2/29/2024

"Reduced our support ticket volume by 80% using Fini's bot as the gateway"

5/5

What do you like best about Fini?

We have a complex product with multiple different personas that use i. This meant that most solutions on the market hallucinated (because they just used OpenAI APIs).

Fini allowed us to be able to control the experience based on our data along with providing past tickets to learn from. Their integrations into our systems made this a breeze and very easy to use.

The set up time was less than a week and we were up and running.

Throughout the whole process their founder personally was involved in making sure we were setup for success. Review collected by and hosted on G2.com.

What do you dislike about Fini?

We were one of their first customers so they had to build a lot of custom integrations for the sytems we used. Overtime that library has expanded and now everything we need is already built in. Review collected by and hosted on G2.com.

Sergio B.

Automation Engineer

Mid-Market (51-1000 emp.)

3/28/2024

"Easy to use, flexible and approachable team"

5/5

What do you like best about Fini?

Have been using Fini's AI tool for almost a year now and I'm thoroughly impressed with its ease of use and seamless integration process. The quality of the tool is top-notch, and its high availability ensures that we can rely on it whenever we need it. What truly sets Fini apart is their incredible development and support team, who are always readily available to assist with any queries or issues. Their transparency and openness about their product roadmap is commendable, and they are always accommodating to feedback and suggestions. Working with Fini feels more like a partnership than a client-vendor relationship. Highly recommend!" Review collected by and hosted on G2.com.

What do you dislike about Fini?

Some of our stakeholders would prefer a local presence in Brazil Review collected by and hosted on G2.com.

Naren M.

Cofounder & CEO

Computer Software

Small-Business (50 or fewer emp.)

3/26/2024

"Fini is the most accurate solution with 95%+ accuracy"

5/5

What do you like best about Fini?

Super easy to integrate and saw immediate value from the product. Review collected by and hosted on G2.com.

What do you dislike about Fini?

Nothing so far. it's been an excellent experience using Fini. Review collected by and hosted on G2.com.

What problems is Fini solving and how is that benefiting you?

Quick and Easy Setup: The fact that Fini allows for the creation of a powerful AI-driven customer support chat in just 2 minutes without any coding is revolutionary. For businesses looking to integrate AI into their customer support, the ease of setup and deployment is a massive advantage.

Multi-Platform Support: Fini’s no-code approach made it so easy for us to deploy across slack, and zendesk support

Security: Fini’s focus on security is top notch. With all the horror data breaches we have seen across vendors, it’s refreshing to see Fini focus on actual security through multiple measures like PII masking, SOC2, ISO 27001, GDPR. Also they are leading with AI security & compliance with ISO 42001 readiness.

Cost and Efficiency Improvements: Fini helped us automate 75% of support issues along with increased customer satisfaction which is huge

And the best part, Fini team is always there to listen to feedback and works together with us to improve the product Review collected by and hosted on G2.com.