
It fills many gaps and features for Zendesk Knowledge. It is easy to use and makes content management much easier at scale. Review collected by and hosted on G2.com.
There's very little I dislike about it. The fact that it doesn't import article status as a filter is a downside (published, draft, archived), though I think this is due to a Zendesk API limitation. Review collected by and hosted on G2.com.