Isara

6 reviews

Isara is an independent monitoring and QA layer for AI agents. As companies hand customer support, customer success, and financial interactions over to AI, the only record of what those agents actually said and did usually lives inside the platform that sold you the AI — the same platform that grades its own performance. Isara gives you an independent view. Isara connects in minutes (no code changes) and analyzes every interaction across major customer service platforms — not a sample. It surfaces the things vendor dashboards structurally can't show you: hallucinations, wrong answers, unauthorized actions, policy and compliance risks, and the "resolved" conversations that quietly left customers frustrated enough to churn. Each finding links back to the exact conversation and gives your team the precise fix, building an independent audit trail as you go. You refine your agents, Isara remeasures the impact, and improvement becomes systematic rather than guesswork. Built for Support, Customer Success, and Compliance teams who need to verify AI quality, protect revenue, and catch retention risk before it shows up in renewals. Integrates with Intercom, Zendesk, Salesforce, HubSpot, Slack, Gainsight, and more. Scales from hundreds to millions of interactions with real-time monitoring.