eesel AI Reviews & Product Details

It is so easy to direct it to integrate Freshdesk tickets, Notion.so pages, website pages, effectively letting it read and memorize our company's procedures, products, and policies. We have tested it against real life customer inquiries and the answers it provides reference source materials correctly. When we want to coach it, the built in tool to edit responses is intuitive and when we re-test, it correctly incorporates the coaching.

It was very easy to implement and test it's capabilities out within the 7 day trial.

When I had some questions, their support team responded quickly, enabling me to move forward during my evaluation.

We'll be moving forward with a subscription and are looking forward to seeing huge return on investment - specifically on enabling newer team members to have a 24/7 supervisor that coaches them on how to handle inquiries. We look forward to exposing it to our prospects and customers to supercharge self service in later phases. Review collected by and hosted on G2.com.

The Co-pilot acts as a separate frame in the window view in Chrome and at this time cannot accept edits to it's responses for coaching. So we have to tab back and forth between our ticketing system and Eesel.ai. Review collected by and hosted on G2.com.

I love the speed and precision of eesel AI, which allows me to organize a large number of PDFs efficiently while keeping writings from different documents correlated. I appreciate how it suggests different work schemes and helps me delve into the organization of various elements, as well as providing me with different options or lines of perception on the topics I deal with. I admire the simplicity of the initial setup, which made integration into my workflow easy. I am very satisfied with the product, so much so that I give it a score of 10 and it is very likely that I will recommend it to friends or colleagues. Review collected by and hosted on G2.com.

Perhaps a little longer trial period Review collected by and hosted on G2.com.

For starters, the sign up process for Eesel couldn't have been easier. We were able to get in a test out Eesel in minutes. Eesel answers confidently (but not too confidently) and thoroughly. Training it has been super easy as well. Excited to see how far we can take it. Review collected by and hosted on G2.com.

So far so good. Integrating with our current help desk is a bit tricky - but even this has been remedied by the Eesel team Review collected by and hosted on G2.com.

This is a great software that I have already suggested to another company to use. Setup is very easy as they will run through your customer service tickets and create articles for you, as well as running through your website and help centre, so it took less than 15 minutes for us to start getting helpful responses. I like that it can be used as either an actual response to customers or just a copilot for cs. Review collected by and hosted on G2.com.

Their add an API function doesn't let you actually add your own, you have to wait for them to add the API you want which slows progress. Also some of their built in apis aren't clear with what exact information you're receiving so you don't know what your bot has access too. Review collected by and hosted on G2.com.

Easy to use with almost no learning curve. Review collected by and hosted on G2.com.

Customer support took several business days to answer my questions. Review collected by and hosted on G2.com.

Eesel is highly customizable. for this means i can have our AI assistant do some complex tasks with relative ease. I was able to make AI consistently debug DNS issues for example. Also integrating into our Zendesk was super easy and 'just works'.

amazing. Review collected by and hosted on G2.com.

For me in Europe the only actual downside is the timezone difference. This means that sometimes the wait for an answer is long. Still totally reasonable but something to consider. Review collected by and hosted on G2.com.

eesel offers easy Zendesk implementation and setup. Our team implemented and achieved results quickly during our 7-day trial. Responses are simple to fix and adjust. The platform even includes automations for ticket tagging, assignment, and status updates! Review collected by and hosted on G2.com.

Support is very helpful; however, due to timezone differences, it takes longer to resolve issues. They are very communicative and take issues seriously. Review collected by and hosted on G2.com.

I like that eesel AI automatically organizes and searches documents in the browser, giving me quick access to the information I need without wasting time Review collected by and hosted on G2.com.

I wish it had more integration options with other tools I use, as that would make it even more versatile Review collected by and hosted on G2.com.

Its easy to integrate the many places where knowledge exists like Notion, Zendesk, Website, Shopify, and its also easy to manage multiple brands!

The bot also answers very well most of the time. Review collected by and hosted on G2.com.

The support reply time. When we are debugging or have questions its a bit slow to get support because of the timezone difference and maybe they are also a small team.

When they reply however they take our matters very seriously which is a huge upside! Review collected by and hosted on G2.com.

support is really good. Quick answers, trying to find individual solutions to my requirements. Review collected by and hosted on G2.com.

A german localization would be great. Besides that, nothing so far. Review collected by and hosted on G2.com.