--- title: Risotto Reviews meta_title: 'Risotto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Risotto works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-07-30' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Risotto Reviews **Vendor:** Risotto **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About Risotto Risotto is an AI-powered help desk and ITSM agent that automates internal support where employees already work, in Slack, Microsoft Teams, and email. Built by IT for IT and trusted by teams like Instacart, Gusto, ThoughtSpot, Jobber, Fundrise, and Retool, Risotto resolves up to 70% of Tier-1 tickets end-to-end with an AI agent that understands context and intent, not just keywords. Out of the box, Risotto rapidly automates the requests that flood lean IT teams: password resets, software access, general knowledge troubleshooting, identity and provisioning issues, MDM-related device requests, and more. Time-to-value is a key differentiator. Rather than the weeks of configuration legacy ITSM tools require, many customers see high automation numbers within hours of going live. Risotto fits however your support is set up today. It can augment your existing ticketing system, layering AI automation on top of tools like Jira Service Management, Freshservice, Zendesk, and ServiceNow, or serve as a complete standalone ticketing system in its own right. Unlike keyword-matching chatbots, Risotto holds a real conversation. It asks clarifying questions, walks employees through multi-step troubleshooting, and only escalates what truly needs a human, with full context. For harder, ambiguous problems, Risotto's Tier-2 assistant goes further, researching the issue and suggesting remediation plans. And because it learns from every interaction and from your documentation, it gets more accurate over time. Risotto also automates identity and access management. Employees request access with a simple message; Risotto confirms permissions, coordinates approvals, and provisions through your IAM tools, with time-bound and just-in-time (JIT) access and a complete audit trail. Knowledge management is automatic too: Risotto blends answers from Notion, Confluence, Google Drive, Guru, SharePoint, and Slack, turns support threads into articles, and keeps everything current without manual upkeep. Beyond IT, Risotto extends the same automation to HR, Legal, Finance, Engineering, and Security, with native HRIS integrations like BambooHR and Workday. Fragmented requests across teams unify into a single funnel that auto-triages by intent, while department-level permissions keep sensitive requests private and compliant. While Risotto's bread and butter is workflows across chat, ticketing, knowledge, identity, HRIS, and MDM, it also handles complex tickets across your CRM, procurement system of record, contract management tools, and more. It connects natively to Okta, Microsoft Entra, Google Workspace, GitHub, Linear, Asana, and Jamf, and its MCP server enables native connections to tools like Claude Cowork. Risotto is SOC 2 compliant, HIPAA compliant, and built to clear infosec reviews. Risotto is the best fit for mid-to-large organizations that already use an ITSM (or small organizations looking for their first AI-native ITSM), have lean teams strained by Tier-1 volume, need support across multiple departments, and want to consolidate scattered knowledge, without forcing employees onto a new portal. Get started with a free demo and a free 30-day pilot. ## Risotto Reviews ### 1. More Time for What Matters **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Risotto?** Risotto has transformed how we handle IT support and operations. We've been able to automate key workflows including app provisioning, email group setup, and password resets, as well as automatically resolve tier 1 issues without manual intervention. The integration with our existing Slack channel and Jira project made adoption seamless, fitting right into the tools we already use every day. The Risotto MCP server has become a regular part of my workflow for quick setups, and the custom API tooling has opened up even more opportunities to solve requests automatically. These efficiencies are helping us resolve employee issues faster than ever before, and with 24/7/365 availability, our team gets support whenever they need it — not just during business hours. The Risotto team have also been releasing new features regularly, and each release opens up new ways to resolve issues, meaning our automation capabilities just keep growing. Risotto have also made great improvements to speed up onboarding and make go-live even quicker — features like ready-made templates, the MCP Server, and the inbuilt assistant mean you can hit the ground running from day one. The team met with us to thoroughly explain and demonstrate how Risotto works, and have continued to be a fantastic resource — whether for ongoing support or simply discussing the ambitions and challenges we'd love to tackle next. **What do you dislike about Risotto?** The appetite for Risotto across our company has been tremendous. If anything, the main thing I'd love to see is the ability for individual departments to manage their own knowledge and runbooks. This would empower teams to handle their own setup and ongoing updates. One exciting possibility for the future would be Risotto proactively identifying patterns in requests and recommending — or even self-creating — new automations and runbooks. This would amazing for a platform that is already doing so much of the heavy lifting. I'd also love to see an ever-growing library of direct integrations and connections to more tools, such as license servers. But really, these are just ideas born out of how much value Risotto is already delivering — we just want more of it! **What problems is Risotto solving and how is that benefiting you?** Before Risotto, our team was regularly pulled away from meaningful work to handle routine requests. Now, employees can help themselves — whether that's getting access to an app, resetting a password, setting up a Google Group, or getting an answer to a question — all directly through Slack. The real benefit for us is what this unlocks for the team. The time and mental energy that was once spent on straightforward, repetitive tasks is now redirected towards projects and problems that actually require deeper thinking. ### 2. Auto-solves 40-45% of IT requests and keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Risotto?** Risotto's Airtable integration connects directly to our ticketing workflow, so employees get answers without leaving Slack. The interface is clean and intuitive — new admins get up to speed quickly with minimal training. The AI is what really delivers: it auto-resolves 40–45% of requests every week without manual intervention, which has meaningfully reduced load on our IT team. The ROI is clear and consistent month over month. The Risotto team also partnered closely with us during onboarding and continues to ship improvements at a solid pace. **What do you dislike about Risotto?** Two areas with room to improve: first, the AI's context understanding can lag — it learns, but not always quickly enough to keep response quality high during periods of change. Second, the access-handling logic is too eager. If a user mentions a tool, Risotto often jumps straight to provisioning access rather than first checking existing resources — sometimes the user just needs guidance or context about that tool, not access granted. Smarter intent detection here would reduce unnecessary access requests and improve the user experience. **What problems is Risotto solving and how is that benefiting you?** Before Risotto, every access request landed in our service desk queue. Granting access meant logging into the Okta admin console, navigating to the right group, and clicking through multiple steps — for every single request. It was time-consuming and pulled our team away from higher-value work. Now Risotto handles it automatically and immediately. We've actually seen our support request volume increase since adopting it — not because things are broken, but because users trust it to get things done. That's a meaningful shift in how our team operates. ### 3. Very User-Friendly and Intuitive for Non-IT Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Tori D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Risotto?** Very user friendly and intuitive, I've been able to give the reins to non-IT folks to build out their own Risotto spaces with very little hand holding!! **What do you dislike about Risotto?** I wish I could teach the bot in internal comments on actual tickets. By saying things like "Risotto next time someone asks about x say y" or "this was good but please elaborate more and only give this kind of resource if this comes up again" **What problems is Risotto solving and how is that benefiting you?** We have an IT team that is comprised of 2 people for an org of 600! Risotto has saved us nearly 16000 hours in manpower over the last 3 months, handling 25% of our ticket volume without escalation. ### 4. Conversational AI Ticketing with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Risotto?** I really appreciate Risotto's ability to integrate with Okta and assign tool access using an approval flow via Slack. It really streamlines things. Risotto's expansion into new tool integrations is very exciting and shines a lot of hope for even more impact and uses in the future. The initial setup was incredibly easy, having a positive impact almost right out of the box and taking less than a standard call to connect. **What do you dislike about Risotto?** The more our agents can do right from within Slack, without having to navigate to another portal would be a huge bonus. Also looking forward to our internal customer's being able to select which team to send a request to. **What problems is Risotto solving and how is that benefiting you?** Risotto helps our internal customers self-solve standard-process based issues without having to sift or search through numerous Wiki page articles or navigate human-built branching workflows that mask as A.I. For our IT and Ops teams, Risotto streamlines and optimizes processes through its integration with Okta, Slack and many other tools. It really simplifies tool access and approval flows, enhancing our ticketing and workflow efficiency. - [View Risotto pricing details and edition comparison](https://www.g2.com/products/risotto-risotto/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-09+01%3A14%3A11+-0500&secure%5Bsession_id%5D=dc4a70d3-e950-439b-ab46-6bcb630d9167&secure%5Btoken%5D=67dcc67fe7e2cc31f3469c8ed1f59db612244198ca8002928b7c69de5ca092de&format=llm_user) ## Risotto Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Risotto Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Natural Language Processing** - Natural Language Processing **Integration into Third Party Applications** - Integration into Third Party Applications **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - AWS Marketplace** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection ## Top Risotto Alternatives - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,226 reviews)