--- title: Risotto. Reviews meta_title: 'Risotto. Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Risotto. works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2026-06-24' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Risotto. Reviews **Vendor:** Risotto **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About Risotto. Risotto is an AI-powered help desk and ITSM agent that automates internal support where employees already work, in Slack, Microsoft Teams, and email. Built by IT for IT and trusted by teams like Instacart, Gusto, ThoughtSpot, Jobber, Fundrise, and Retool, Risotto resolves up to 70% of Tier-1 tickets end-to-end with an AI agent that understands context and intent, not just keywords. Out of the box, Risotto rapidly automates the requests that flood lean IT teams: password resets, software access, general knowledge troubleshooting, identity and provisioning issues, MDM-related device requests, and more. Time-to-value is a key differentiator. Rather than the weeks of configuration legacy ITSM tools require, many customers see high automation numbers within hours of going live. Risotto fits however your support is set up today. It can augment your existing ticketing system, layering AI automation on top of tools like Jira Service Management, Freshservice, Zendesk, and ServiceNow, or serve as a complete standalone ticketing system in its own right. Unlike keyword-matching chatbots, Risotto holds a real conversation. It asks clarifying questions, walks employees through multi-step troubleshooting, and only escalates what truly needs a human, with full context. For harder, ambiguous problems, Risotto's Tier-2 assistant goes further, researching the issue and suggesting remediation plans. And because it learns from every interaction and from your documentation, it gets more accurate over time. Risotto also automates identity and access management. Employees request access with a simple message; Risotto confirms permissions, coordinates approvals, and provisions through your IAM tools, with time-bound and just-in-time (JIT) access and a complete audit trail. Knowledge management is automatic too: Risotto blends answers from Notion, Confluence, Google Drive, Guru, SharePoint, and Slack, turns support threads into articles, and keeps everything current without manual upkeep. Beyond IT, Risotto extends the same automation to HR, Legal, Finance, Engineering, and Security, with native HRIS integrations like BambooHR and Workday. Fragmented requests across teams unify into a single funnel that auto-triages by intent, while department-level permissions keep sensitive requests private and compliant. While Risotto's bread and butter is workflows across chat, ticketing, knowledge, identity, HRIS, and MDM, it also handles complex tickets across your CRM, procurement system of record, contract management tools, and more. It connects natively to Okta, Microsoft Entra, Google Workspace, GitHub, Linear, Asana, and Jamf, and its MCP server enables native connections to tools like Claude Cowork. Risotto is SOC 2 compliant, HIPAA compliant, and built to clear infosec reviews. Risotto is the best fit for mid-to-large organizations that already use an ITSM (or small organizations looking for their first AI-native ITSM), have lean teams strained by Tier-1 volume, need support across multiple departments, and want to consolidate scattered knowledge, without forcing employees onto a new portal. Get started with a free demo and a free 30-day pilot. ## Risotto. Reviews ### 1. Auto-solves 40-45% of IT requests and keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Risotto.?** Risotto's Airtable integration connects directly to our ticketing workflow, so employees get answers without leaving Slack. The interface is clean and intuitive — new admins get up to speed quickly with minimal training. The AI is what really delivers: it auto-resolves 40–45% of requests every week without manual intervention, which has meaningfully reduced load on our IT team. The ROI is clear and consistent month over month. The Risotto team also partnered closely with us during onboarding and continues to ship improvements at a solid pace. **What do you dislike about Risotto.?** Two areas with room to improve: first, the AI's context understanding can lag — it learns, but not always quickly enough to keep response quality high during periods of change. Second, the access-handling logic is too eager. If a user mentions a tool, Risotto often jumps straight to provisioning access rather than first checking existing resources — sometimes the user just needs guidance or context about that tool, not access granted. Smarter intent detection here would reduce unnecessary access requests and improve the user experience. **What problems is Risotto. solving and how is that benefiting you?** Before Risotto, every access request landed in our service desk queue. Granting access meant logging into the Okta admin console, navigating to the right group, and clicking through multiple steps — for every single request. It was time-consuming and pulled our team away from higher-value work. Now Risotto handles it automatically and immediately. We've actually seen our support request volume increase since adopting it — not because things are broken, but because users trust it to get things done. That's a meaningful shift in how our team operates. - [View Risotto. pricing details and edition comparison](https://www.g2.com/products/risotto-risotto/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+16%3A22%3A00+-0500&secure%5Bsession_id%5D=e1576dd3-1f36-4148-bc9d-a3f4fb53090c&secure%5Btoken%5D=c78bb944117a775857d97e837d1fe2456e4c8ca6bb8a1da045946131c89b9314&format=llm_user) ## Risotto. Features **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - AWS Marketplace** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection ## Top Risotto. 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