Flip
18 reviews
- 1 profiles
- 5 categories
Average star rating
4.7
Serving customers since
2015
Flip Reviews
AC
Verified User in Cosmetics
Mid-Market (51-1000 emp.)Flip Delivers a Seamless, Unified Phone Experience
I love how Flip acts as a centralized intelligence layer across all our phone numbers. This has made the phone channel feel like a true extension of the brand, reducing friction and making it easier for guests to get help quickly and intuitively. Great team work and collaboration.
AC
Verified User in Cosmetics
Mid-Market (51-1000 emp.)Flip Transformed Our Customer Service Efficiency and Experience
I love how Flip intelligently distinguishes between calls that need expert judgment and routine account-level requests. This protects our colorists' time for high-trust moments and ensures customers reach the right person faster. The automation of appointment booking is also a huge win, allowing us to handle complex scheduling seamlessly while giving customers the experience they want.
EH
Erica H.
CEOMid-Market (51-1000 emp.)Transformative Call Automation for Urgent Care Operations
I love that Flip dramatically reduced our unanswered call rate from about a third of all calls to under 10%, directly improving both patient experience and operational efficiency. The automation reliably handles 40% of calls, freeing up our front desk staff for more complex patient needs. The Flip team understood our urgent care workflows and delivered on their promises quickly, making setup smooth and the product highly effective from the start.
About
What is Flip?
Flip is a company that specializes in enhancing customer experience through voice automation technology. They focus on enabling businesses to automate routine customer interactions with the aim of improving efficiency and reducing operational costs. By leveraging natural language processing and artificial intelligence, Flip provides solutions that allow customers to navigate services and resolve inquiries via automated voice systems smoothly. The company targets industries with high call volumes, such as retail and logistics, to streamline communication processes.
Details
Year Founded
2015
Website
flipcx.com