Flip
16 reviews
- 1 profiles
- 5 categories
Average star rating
4.8
Serving customers since
2015
Flip Reviews
EH
Erica H.
Transformative Call Automation for Urgent Care Operations
I love that Flip dramatically reduced our unanswered call rate from about a third of all calls to under 10%, directly improving both patient experience and operational efficiency. The automation reliably handles 40% of calls, freeing up our front desk staff for more complex patient needs. The Flip team understood our urgent care workflows and delivered on their promises quickly, making setup smooth and the product highly effective from the start.
MF
Michael F.
Flip your KPI's when you partner with FlipCX to achieve amazing results
I love that Flip enabled us to automate 35% of our call volume while maintaining a polished, expert customer experience across four distinct brands. The partnership has been collaborative—Flip’s team worked with us iteratively, supported our specific workflows, and truly invested in our success. The ability to codify deep product knowledge, reduce abandonment rates from 20-30% down to 3-4%, and improve both customer satisfaction and agent morale has been game-changing. The system is flexible, allows us to control rollout pace, and continuously improves as we add new workflows.
AC
Verified User in Consumer Goods
Flip is the backbone of our intentional, effortless phone support
I love that Flip automates 75% of our inbound calls and covers over 95% of customer intents, letting us handle high-frequency, time-sensitive requests like order cancellations, returns, and missing deliveries without overwhelming our team. The onboarding was seamless, it's easy to make changes, and I never feel like I have to babysit the system. Flip brings consistency and reliability to our CX, especially during peak periods.
About
What is Flip?
Flip is a company that specializes in enhancing customer experience through voice automation technology. They focus on enabling businesses to automate routine customer interactions with the aim of improving efficiency and reducing operational costs. By leveraging natural language processing and artificial intelligence, Flip provides solutions that allow customers to navigate services and resolve inquiries via automated voice systems smoothly. The company targets industries with high call volumes, such as retail and logistics, to streamline communication processes.
Details
Year Founded
2015
Website
flipcx.com