# Best AI Patient Engagement & Operations Software

*By [Emma Stein](https://research.g2.com/insights/author/emma-stein)*


AI patient engagement & operations software uses artificial intelligence (AI) to improve patient communications while improving administrative and operational workflows across healthcare organizations. These solutions connect providers and patients while also automating operational capability through intelligent scheduling, intake automation, documentation support, and staff coordination. Many of these solutions automatically schedule waitlisted patients, identify the probability of a no-show, or optimize providers’ schedules to reduce gaps and overbooking.

Healthcare providers, health systems, outpatient clinics, call centers, digital health platforms, and payers use this software to reduce administrative burdens, improve the patient experience, and streamline care delivery. Typical users include healthcare operations leaders, patient experience and access teams, clinical administrators, digital transformation teams, and chief information officers (CIO). These tools typically leverage machine learning (ML), natural language processing (NLP), and predictive analytics, and integrate with [electronic health records (EHRs)](https://www.g2.com/categories/ehr), [practice management systems](https://www.g2.com/categories/medical-practice-management), and [patient relationship management (PRM) platforms](https://www.g2.com/categories/patient-relationship-management-prm) to connect patient engagement with operational implementation.

To qualify for inclusion in the AI Patient Engagement & Operations category, a product must:

- Use AI or ML for self-service patient scheduling, patient reminders, schedule optimization, or care pathways
- Send automated personalized or conversational digital communications to patients
- Streamline healthcare administrative workflows, such as scheduling, intake, documentation, or staff and resource coordination
- Be designed specifically for healthcare environments and workflows
- Integrate with or complement existing healthcare platforms such as EHRs, practice management, or CRM platforms






## G2 Grid® for AI Patient Engagement & Operations Software
![G2 Grid® for AI Patient Engagement & Operations Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-patient-engagement-operations/grids.png?focus%5B%5D=48097&focus%5B%5D=5920&focus%5B%5D=1203106)
Highlighted products: Weave, Demandforce, and Prompt Health.
Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-patient-engagement-operations/grids.json?focus%5B%5D=weave-weave&focus%5B%5D=demandforce&focus%5B%5D=prompt-health)


## How Many AI Patient Engagement & Operations Software Products Does G2 Track?
**Total Products under this Category:** 103

### Category Stats (Jul 2026)
- **Average Rating**: 4.63/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: InteliChart (+0.57%) - Among all products in this category, InteliChart recorded the largest rating increase compared to last month
*Last updated: July 14, 2026*


## How Does G2 Rank AI Patient Engagement & Operations Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,000+ Authentic Reviews
- 103+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which AI Patient Engagement & Operations Software Is Best for Your Use Case?

- **Leader:** [Weave](https://www.g2.com/products/weave-weave/reviews)
- **Easiest to Use:** [Weave](https://www.g2.com/products/weave-weave/reviews)
- **Top Trending:** [Prompt Health](https://www.g2.com/products/prompt-health/reviews)
- **Best Free Software:** [Demandforce](https://www.g2.com/products/demandforce/reviews)


---

**Sponsored**

### NexHealth

NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1013328&secure%5Bchosen_at%5D=2026-07-14T21%3A40%3A20Z&secure%5Bdisplayable_resource_id%5D=442&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=442&secure%5Bplacement_resource_ids%5D%5B%5D=1581&secure%5Bplacement_resource_ids%5D%5B%5D=2054&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87629&secure%5Bresource_id%5D=1013328&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-patient-engagement-operations&secure%5Btoken%5D=81647587c3e6e9ddf8ab64e379ce3037939134260fbab73892a02688a0d35df1&secure%5Burl%5D=https%3A%2F%2Fwww.nexhealth.com&secure%5Burl_type%5D=custom_url)

---

## What Are the Top-Rated AI Patient Engagement & Operations Software Products in 2026?
### 1. [Weave](https://www.g2.com/products/weave-weave/reviews)
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.


**Average Rating:** 4.6/5.0
**Total Reviews:** 416

**Who Is the Company Behind Weave?**

- **Seller:** [Weave](https://www.g2.com/sellers/weave)
- **Company Website:** https://www.getweave.com
- **Year Founded:** 2008
- **HQ Location:** Lehi, Utah
- **Twitter:** @getweave (2,008 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1271877/ (1,173 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 91% Small-Business, 7% Mid-Market


#### What Are Weave's Pros and Cons?

**Pros:**

- Ease of Use (87 reviews)
- Communication (71 reviews)
- Text Messaging (67 reviews)
- Patient Communication (66 reviews)
- Texting Communication (53 reviews)

**Cons:**

- Technical Issues (40 reviews)
- Messaging Issues (22 reviews)
- Communication Issues (21 reviews)
- Connectivity Issues (21 reviews)
- Limited Features (21 reviews)


### What Do G2 Reviewers Say About Weave?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Weave's **ease of use** impressive, making setup and daily operations smooth and intuitive.
- Users value the **seamless communication** capabilities of Weave, making patient interactions easy and efficient.
- Users value the **convenience of text messaging** with Weave, enhancing communication and saving valuable time in their practice.
- Users value the **efficient patient communication** in Weave, enhancing connectivity and streamlining practice operations seamlessly.
- Users find Weave's **texting communication** invaluable, enabling seamless, efficient patient interactions and streamlined office processes.

**Cons:**

- Users face **technical issues** with Weave, including failed messages and cumbersome phone tree setup for multiple locations.
- Users experience **messaging issues** , with glitches in notifications and challenges in bulk messaging usability.
- Users face **communication issues** with Weave, including email failures and inappropriate message timing frustrating patients.
- Users experience frustrating **connectivity issues** with Weave, including lag and syncing problems impacting usability.
- Users desire more navigation options in the schedule, citing **limited features** in the app's functionality.

#### What Are Recent G2 Reviews of Weave?

**"[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)"**

**Rating:** 5.0/5.0 stars
*— Kelly .*

[Read full review](https://www.g2.com/survey_responses/weave-review-12181652)

---

**"[Excellent feature development; very useful and integral to our operations.](https://www.g2.com/survey_responses/weave-review-9471547)"**

**Rating:** 4.0/5.0 stars
*— Craig E.*

[Read full review](https://www.g2.com/survey_responses/weave-review-9471547)

---


#### What Are G2 Users Discussing About Weave?

- [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments
- [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments
- [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments
- [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments

### 2. [Demandforce](https://www.g2.com/products/demandforce/reviews)
Attract. Retain. Grow. Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com.


**Average Rating:** 3.4/5.0
**Total Reviews:** 27

**Who Is the Company Behind Demandforce?**

- **Seller:** [Internet Brands](https://www.g2.com/sellers/internet-brands)
- **Year Founded:** 1998
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/internet-brands/ (6,980 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Medical Practice
- **Company Size:** 62% Small-Business, 34% Mid-Market


#### What Are Demandforce's Pros and Cons?

**Pros:**

- Communication (2 reviews)
- Communication Efficiency (2 reviews)
- Appointment Scheduling (1 reviews)
- Booking Efficiency (1 reviews)
- Feedback Management (1 reviews)

**Cons:**

- Messaging Issues (2 reviews)
- Poor Customer Support (2 reviews)
- Scheduling Issues (2 reviews)
- Slow Speed (2 reviews)
- App Instability (1 reviews)


### What Do G2 Reviewers Say About Demandforce?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value Demandforce's **real-time two-way texting** feature, enabling swift and effective communication with clients.
- Users appreciate the **real-time communication efficiency** of Demandforce, making connections and quick responses effortless.
- Users appreciate the **seamless integration** of Demandforce for easy appointment requests on their websites.
- Users love the **booking efficiency** of Demandforce, seamlessly integrating appointment requests into their websites.
- Users value the **integration with Millennium software** , enhancing client communication and feedback collection for better service improvement.

**Cons:**

- Users report **messaging issues** with Demandforce, highlighting unreliable two-way texting and frequent confirmation errors.
- Users are frustrated with **poor customer support** , as issues remain unresolved and affect client communication severely.
- Users experience significant **scheduling issues** with Demandforce, including delays and incorrect confirmation times that frustrate clients.
- Users often experience **slow speed** in Demandforce, causing delays in critical communications and overall efficiency.
- Users report significant **app instability** , facing glitches and delays that disrupt communication and efficiency.

#### What Are Recent G2 Reviews of Demandforce?

**"[Real-Time Two-Way Texting Makes Communication Effortless](https://www.g2.com/survey_responses/demandforce-review-12063833)"**

**Rating:** 5.0/5.0 stars
*— Laura  B.*

[Read full review](https://www.g2.com/survey_responses/demandforce-review-12063833)

---

**"[Great software ](https://www.g2.com/survey_responses/demandforce-review-3552156)"**

**Rating:** 5.0/5.0 stars
*— Daniela Bueno B.*

[Read full review](https://www.g2.com/survey_responses/demandforce-review-3552156)

---


#### What Are G2 Users Discussing About Demandforce?

- [What is local demand force com?](https://www.g2.com/discussions/what-is-local-demand-force-com)
- [How do I use demandforce?](https://www.g2.com/discussions/how-do-i-use-demandforce)
- [What does Demandforce do?](https://www.g2.com/discussions/what-does-demandforce-do)

### 3. [Prompt Health](https://www.g2.com/products/prompt-health/reviews)
More than an EMR. Prompt is the AI-powered Electronic Medical Record (EMR) and practice management platform for physical therapy, occupational therapy, speech-language pathology, pediatric, and chiropractic practices. Most EMRs store your data. Prompt acts on it. Before the visit, in the room, and after the visit, Prompt handles the work between your decisions and pauses when your judgment matters. You stay in control. AI handles everything between. Thousands of practices have switched to Prompt and the results are proven. 15-20 more visits per provider per month. $32K in annual revenue per clinician. 35% lower provider attrition. AI built on 9 years of clean, rehab-specific data across 100M+ visits and proven in real PT, OT, SLP, and chiropractic practices. Prompt unifies documentation, scheduling, billing, patient engagement, and analytics into one platform. No disconnected systems. No duplicate data entry. A clearer picture of how your practice is performing and a team invested in helping you grow. Core capabilities: • EMR + practice management: Documentation, scheduling, billing, and compliance in one platform, built for PT, OT, SLP, pediatrics, and chiropractic practices. • AI documentation assistance: 92% of notes completed during work hours. Clinicians finish faster and leave on time. • Coding intelligence: Real-time coding support that increases functional CPT usage and recaptures revenue practices are currently leaving behind. • Patient engagement: Digital intake, automated reminders, and outcomes tracking keep schedules full and patients coming back. • Analytics: Real-time reporting across productivity, revenue, and documentation compliance for single-location clinics and multi-site organizations. Proven results driving thousands of practices to Prompt: • 15-20 more visits per provider per month after switching from legacy systems. • +18-20 point improvement in CPT coding accuracy. • $32K in additional annual revenue per clinician. • 92% of documentation completed during work hours. 1 full day cut from note sign-off time. • 35% lower provider attrition. 45% fewer notes completed after hours. We are more than an EMR. We are the team behind your team: a clinician, a biller, an analyst, and a success rep assigned to your practice. Career Connection. 75+ university partnerships. Capitol Hill advocacy. Free business reviews. Because your success is how we grow. Other practices are getting squeezed by falling reimbursements and tightening compliance. Prompt practices are growing. That’s the difference.


**Average Rating:** 4.9/5.0
**Total Reviews:** 80

**Who Is the Company Behind Prompt Health?**

- **Seller:** [Prompt Therapy Solutions](https://www.g2.com/sellers/prompt-therapy-solutions)
- **Company Website:** https://www.prompthealth.com/
- **Year Founded:** 2017
- **HQ Location:** Hoboken, New Jersey
- **LinkedIn® Page:** https://www.linkedin.com/company/promptemr/ (344 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care
- **Company Size:** 64% Small-Business, 36% Mid-Market



#### What Are Recent G2 Reviews of Prompt Health?

**"[Revolutionizes Clinic Efficiency for Therapists, Patients, Administrators, Billing, and Owners](https://www.g2.com/survey_responses/prompt-health-review-12002452)"**

**Rating:** 5.0/5.0 stars
*— Whitney T.*

[Read full review](https://www.g2.com/survey_responses/prompt-health-review-12002452)

---

**"[All-in-One Clinic Management with Reliable Performance](https://www.g2.com/survey_responses/prompt-health-review-12052003)"**

**Rating:** 5.0/5.0 stars
*— Kathy D.*

[Read full review](https://www.g2.com/survey_responses/prompt-health-review-12052003)

---



### 4. [InteliChart](https://www.g2.com/products/intelichart/reviews)
InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement.


**Average Rating:** 4.4/5.0
**Total Reviews:** 67

**Who Is the Company Behind InteliChart?**

- **Seller:** [InteliChart](https://www.g2.com/sellers/intelichart)
- **Company Website:** https://intelichart.com
- **Year Founded:** 2006
- **HQ Location:** Charlotte, North Carolina
- **Twitter:** @InteliChart (929 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/intelichart/ (80 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 57% Mid-Market, 33% Small-Business


#### What Are InteliChart's Pros and Cons?

**Pros:**

- Ease of Use (16 reviews)
- Patient Communication (11 reviews)
- Communication (6 reviews)
- Efficiency (6 reviews)
- Easy Integrations (5 reviews)

**Cons:**

- Limited Features (5 reviews)
- Not User-Friendly (5 reviews)
- Difficult Setup (4 reviews)
- Missing Features (4 reviews)
- EMR Integration Issues (3 reviews)


### What Do G2 Reviewers Say About InteliChart?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of InteliChart, simplifying patient registration and improving overall communication.
- Users value the **effective patient communication** of InteliChart, enhancing experience and simplifying staff workload.
- Users value the **ease of communication** with office staff and streamlined patient interactions through InteliChart.
- Users appreciate the **efficiency** of InteliChart, enjoying reduced manual tasks and seamless integration for better communication.
- Users appreciate the **easy integrations** of InteliChart, enhancing functionality and streamlining processes for both staff and patients.

**Cons:**

- Users find the **limited features** of InteliChart, such as missing patient reminders and insufficient population filters, frustrating.
- Users find InteliChart's interface to be **not user-friendly** , complicating navigation and making setup challenging for practices.
- Users find the **difficult setup** of InteliChart to be a challenging and time-consuming process.
- Users express frustration over **missing features** in InteliChart, as many requested enhancements remain unaddressed and unclear.
- Users face **EMR integration issues** with InteliChart, leading to difficulties in functionality and patient experience.

#### What Are Recent G2 Reviews of InteliChart?

**"[Intelichart has been an amazing product for our Clinic](https://www.g2.com/survey_responses/intelichart-review-10237753)"**

**Rating:** 4.5/5.0 stars
*— Adriana S.*

[Read full review](https://www.g2.com/survey_responses/intelichart-review-10237753)

---

**"[Creating a positive patient portal experience, boosting engagement](https://www.g2.com/survey_responses/intelichart-review-13056501)"**

**Rating:** 4.5/5.0 stars
*— Stacie E.*

[Read full review](https://www.g2.com/survey_responses/intelichart-review-13056501)

---


#### What Are G2 Users Discussing About InteliChart?

- [What is InteliChart used for?](https://www.g2.com/discussions/what-is-intelichart-used-for) - 1 upvote

### 5. [easy doc forms](https://www.g2.com/products/ai-documentation-llc-easy-doc-forms/reviews)
EasyDocForms helps healthcare providers deliver the most seamless patient onboarding possible. We transform your existing PDF intake forms into mobile-optimized smart forms in minutes—no rebuilding from scratch. With custom development support, world-class UX design, and AI-generated intake summaries, we help practices dramatically improve form completion rates while giving clinicians the structured data they need for faster chart review. Founded by a physician who understood the frustrations of clunky, overpriced form solutions, EasyDocForms is headquartered in the United States and serves hundreds of independent healthcare practices nationwide. Our dedicated support team ensures smooth implementation and ongoing success for every client. Start your free trial today with no credit card required. We are here to provide white glove onboarding—describe your needs or send us a PDF and we will take care of the rest. Our team handles custom form development, integration setup, and ongoing support so you can focus on patient care. Built specifically for specialty practices including chiropractic offices, physical therapy clinics, orthopedic practices, pain management centers, and personal injury/workers compensation practices. Our form templates and body diagram tools are designed for the documentation these specialties actually need. Patients complete forms on any device before their appointment, reducing wait times and administrative burden while ensuring complete, accurate intake data every time.


**Average Rating:** 5.0/5.0
**Total Reviews:** 4

**Who Is the Company Behind easy doc forms?**

- **Seller:** [EasyDocForms](https://www.g2.com/sellers/easydocforms-d2f66663-42f8-40c6-89d2-86b092d160a1)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 75% Small-Business, 25% Mid-Market



#### What Are Recent G2 Reviews of easy doc forms?

**"[Game changer for all practices regardless of size](https://www.g2.com/survey_responses/easy-doc-forms-review-12926906)"**

**Rating:** 5.0/5.0 stars
*— Alex N.*

[Read full review](https://www.g2.com/survey_responses/easy-doc-forms-review-12926906)

---

**"[Easy Doc Forms: Mobile-Friendly, HIPAA-Compliant EMR That Saves Time](https://www.g2.com/survey_responses/easy-doc-forms-review-12277800)"**

**Rating:** 5.0/5.0 stars
*— Candice D.*

[Read full review](https://www.g2.com/survey_responses/easy-doc-forms-review-12277800)

---



### 6. [Epic](https://www.g2.com/products/epic/reviews)
Founded in a basement in 1979, Epic develops software to help people get well, help people stay well, and help future generations be healthier.


**Average Rating:** 4.2/5.0
**Total Reviews:** 896

**Who Is the Company Behind Epic?**

- **Seller:** [Epic Systems](https://www.g2.com/sellers/epic-systems-750cb0d2-609a-45fe-a972-9ac8cf80bc1a)
- **Year Founded:** 1979
- **HQ Location:** Verona, WI
- **LinkedIn® Page:** https://www.linkedin.com/company/163658/ (17,254 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Registered Nurse, RN
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 77% Enterprise, 17% Mid-Market


#### What Are Epic's Pros and Cons?

**Pros:**

- Data Security (3 reviews)
- Ease of Use (3 reviews)
- Patient Care (3 reviews)
- Easy Access (2 reviews)
- Communication (1 reviews)

**Cons:**

- Interface Issues (2 reviews)
- Learning Curve (2 reviews)
- Not User-Friendly (2 reviews)
- Slow Performance (2 reviews)
- Confusing Features (1 reviews)


### What Do G2 Reviewers Say About Epic?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **robust data security** of Epic, ensuring compliance and protecting sensitive health information effectively.
- Users appreciate the **ease of use** of Epic, finding it intuitive and accessible for healthcare professionals and patients.
- Users value the **intuitive patient care features** of Epic, which enhance engagement and streamline workflows effectively.
- Users value the **easy access** of Epic, which enhances patient care and streamlines workflows effectively.
- Users value the **excellent communication** features of Epic, enhancing patient engagement through the MyChart portal.

**Cons:**

- Users struggle with the **overwhelming and unintuitive interface** , particularly hindering new staff and causing frustration.
- Users face a **steep learning curve** with Epic due to its overwhelming interface and report-building complexities.
- Users find the **interface overwhelming and unintuitive** , requiring significant training and leading to frustration.
- Users report **slow performance** during high-volume usage, leading to frustrating freezes and inefficiencies in their workflow.
- Users find the **confusing features** of Epic lead to a frustrating and outdated interface experience.

#### What Are Recent G2 Reviews of Epic?

**"[Epic Review](https://www.g2.com/survey_responses/epic-review-11757496)"**

**Rating:** 4.0/5.0 stars
*— Chardae A.*

[Read full review](https://www.g2.com/survey_responses/epic-review-11757496)

---

**"[Comprehensive EMR system with powerful integration but steep learning curve](https://www.g2.com/survey_responses/epic-review-11760444)"**

**Rating:** 5.0/5.0 stars
*— Dr A.*

[Read full review](https://www.g2.com/survey_responses/epic-review-11760444)

---


#### What Are G2 Users Discussing About Epic?

- [How expensive is Epic EMR?](https://www.g2.com/discussions/how-expensive-is-epic-emr)
- [Why is epic software so popular?](https://www.g2.com/discussions/why-is-epic-software-so-popular) - 1 comment
- [What is epic charting system?](https://www.g2.com/discussions/what-is-epic-charting-system)
- [What does Epic software do?](https://www.g2.com/discussions/what-does-epic-software-do) - 2 comments

### 7. [Walaw](https://www.g2.com/products/walaw/reviews)
Walaw is an AI-native OS platform built for healthcare clinics. Our AI assistants handle patient calls, SMS conversations, appointment booking, reminders, intake, and follow-ups - helping clinics save time, reduce missed opportunities, and deliver a better patient experience. Designed for modern healthcare practices, Walaw automates front-desk workflows while integrating seamlessly into daily clinic operations. Clinics can provide fast, reliable, and multilingual patient support 24/7 without increasing administrative workload.


**Average Rating:** 4.7/5.0
**Total Reviews:** 3

**Who Is the Company Behind Walaw?**

- **Seller:** [Walaw](https://www.g2.com/sellers/walaw)
- **HQ Location:** Montreal, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/getwalaw/ (7 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Walaw?

**"[Walaw Is User-Friendly and Easy to Navigate](https://www.g2.com/survey_responses/walaw-review-12875042)"**

**Rating:** 5.0/5.0 stars
*— Genevieve L.*

[Read full review](https://www.g2.com/survey_responses/walaw-review-12875042)

---

**"[Easy-to-Use Virtual Agent That Captures Every Call and Boosts Productivity](https://www.g2.com/survey_responses/walaw-review-12878863)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Hospital & Health Care*

[Read full review](https://www.g2.com/survey_responses/walaw-review-12878863)

---



### 8. [Artera](https://www.g2.com/products/artera/reviews)
Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey - from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed. 2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io |


**Average Rating:** 4.8/5.0
**Total Reviews:** 89

**Who Is the Company Behind Artera?**

- **Seller:** [Artera](https://www.g2.com/sellers/artera)
- **Company Website:** https://artera.io
- **Year Founded:** 2015
- **HQ Location:** Santa Barbara, US
- **Twitter:** @Artera_io (762 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9405895/ (294 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 63% Mid-Market, 19% Enterprise


#### What Are Artera's Pros and Cons?

**Pros:**

- Communication (8 reviews)
- Ease of Use (8 reviews)
- Patient Communication (8 reviews)
- Texting Communication (5 reviews)
- Texting Feature (5 reviews)

**Cons:**

- Messaging Issues (6 reviews)
- Limited Features (3 reviews)
- Limited Messaging Features (3 reviews)
- Communication Issues (2 reviews)
- Difficult Navigation (2 reviews)


### What Do G2 Reviewers Say About Artera?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **quick and effective communication** with patients through text, voicemail, and email options.
- Users commend Artera for its **ease of use** , facilitating patient communication and streamlining appointment management effectively.
- Users value the **quick and versatile patient communication** options of Artera, enhancing outreach efficiency and engagement.
- Users value the **quick and efficient texting communication** that facilitates easy interaction with patients.
- Users value the **easy mass texting feature** of Artera, allowing quick and efficient communication with patients.

**Cons:**

- Users face **messaging issues** with Artera, experiencing difficulties in managing team communications and appointment handling.
- Users note the **limited features** of Artera, particularly for larger organizations that require more robust tools for efficiency.
- Users find the **limited messaging features** hinder efficient communication, particularly for teams with high patient volumes.
- Users experience **communication issues** with Artera, often relying on staff for timely replies that sometimes fall short.
- Users find **difficult navigation** in Artera, especially when managing numerous practices and organizational functions.

#### What Are Recent G2 Reviews of Artera?

**"[Artera: Simple, Fast Campaigns with Easy Message Duplication](https://www.g2.com/survey_responses/artera-review-13051576)"**

**Rating:** 5.0/5.0 stars
*— Daniel A.*

[Read full review](https://www.g2.com/survey_responses/artera-review-13051576)

---

**"[Effortless Patient Communication with HIPAA Compliance](https://www.g2.com/survey_responses/artera-review-12590616)"**

**Rating:** 5.0/5.0 stars
*— Vanessa .*

[Read full review](https://www.g2.com/survey_responses/artera-review-12590616)

---


#### What Are G2 Users Discussing About Artera?

- [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment
- [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy)
- [What is well company?](https://www.g2.com/discussions/what-is-well-company)
- [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment

### 9. [SPRY](https://www.g2.com/products/spry-spry/reviews)
SPRY: The Fastest-Growing AI-Powered EMR & Billing Platform for Rehab Therapy SPRY isn’t just an EMR—it’s your practice partner. Built specifically for physical therapy clinics, SPRY helps reduce admin costs, increase patient visits, and maximize reimbursements. Its AI-powered, fully integrated platform is designed to enhance efficiency, minimize administrative burdens, improve patient care, and support future-proofing your practice. Why SPRY? Whether you're a clinic owner, physical therapist, clinic manager, billing specialist, or front desk staff, SPRY provides an end-to-end solution that simplifies everything from patient scheduling to automated billing. Our customizable workflows, intuitive interface, and real-time automation empower clinics to operate with confidence and efficiency. Most PT platforms claim to be end-to-end but lack seamless module integration, leaving clinics to deal with inefficiencies and workarounds. With the vision to eliminate these gaps, SPRY provides a truly all-in-one solution that streamlines workflows and ensures everything works effortlessly together. Key Features ✔ AI-Powered Documentation – AI Scribe enables real-time note-taking and seamlessly converts notes into structured SOAP templates. ✔ Automated Billing & Claim Management – Pre-authorization, eligibility verification, claim scrubbing, & Medicare compliance ✔ Real-Time Business Intelligence (BI) Dashboard – Data-driven insights for revenue and performance tracking, with the ability to ask queries in simple language ✔ Seamless Patient Engagement – Online scheduling, digital onboarding, Kiosk check-in & HIPAA-compliant patient portal ✔ Operational Efficiency – AI Fax, automated alerts & co-sign functionality for compliance Powering the Future of Physical Therapy SPRY is backed by industry experts, innovative technology, and deep clinical insights, making it the go-to platform for rehab therapy clinics looking to grow, optimize operations, and improve patient outcomes.


**Average Rating:** 4.6/5.0
**Total Reviews:** 78

**Who Is the Company Behind SPRY?**

- **Seller:** [SPRY](https://www.g2.com/sellers/spry)
- **Year Founded:** 2021
- **HQ Location:** Wilmington, US
- **LinkedIn® Page:** https://www.linkedin.com/company/sprypt/ (240 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Physical Therapist, Owner
- **Top Industries:** Health, Wellness and Fitness, Medical Practice
- **Company Size:** 84% Small-Business, 16% Mid-Market


#### What Are SPRY's Pros and Cons?

**Pros:**

- Ease of Use (45 reviews)
- Customer Support (28 reviews)
- Efficiency (27 reviews)
- Helpful (25 reviews)
- Billing (19 reviews)

**Cons:**

- Technical Issues (10 reviews)
- Slow Performance (9 reviews)
- Data Management Issues (7 reviews)
- Limited Features (7 reviews)
- Software Bugs (7 reviews)


### What Do G2 Reviewers Say About SPRY?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise Spry for its **ease of use** , enjoying a customizable platform that simplifies their practice management.
- Users praise the **exceptional customer support** of Spry, highlighting its customizability and invaluable assistance for their practices.
- Users highlight the **dramatic efficiency improvement** of SPRY, enabling seamless documentation during work hours.
- Users value the **exceptional customer support** of Spry, enhancing efficiency and satisfaction in their practices.
- Users value the **ease of automation and efficiency** in billing, enhancing their overall experience with Spry.

**Cons:**

- Users experience **technical issues** with SPRY, including slow AI generation and frequent system crashes that disrupt workflow.
- Users experience **slow performance** with SPRY, as features can take a long time to load and process.
- Users experience **data management issues** with SPRY, particularly concerning tracking and form population from kiosks.
- Users express concerns about **limited features** , particularly in follow-up workflows and tracking authorizations effectively.
- Users experience **occasional software bugs** in SPRY, but responsive support helps to address these issues promptly.

#### What Are Recent G2 Reviews of SPRY?

**"[Clean UI and Fast, Efficient Billing That Helps Close Claims Faster](https://www.g2.com/survey_responses/spry-review-12647308)"**

**Rating:** 4.5/5.0 stars
*— Brady J.*

[Read full review](https://www.g2.com/survey_responses/spry-review-12647308)

---

**"[Spry’s Intuitive Design and Hands-On Support Transformed Our Clinic Workflow](https://www.g2.com/survey_responses/spry-review-12543807)"**

**Rating:** 5.0/5.0 stars
*— Trina S.*

[Read full review](https://www.g2.com/survey_responses/spry-review-12543807)

---



### 10. [FairPath](https://www.g2.com/products/fairpath/reviews)
FairPath is a compliance-first remote-care software platform that supports RPM, CCM, RTM, and APCM workflows. It helps care teams run vendor-free programs with structured care plans, exception-driven review, and traceable activity logs (“who did what, when”). FairPath also generates exportable documentation summaries to support defensible billing and audit response. FairPath integrates with RPM device/data sources depending on the device ecosystem; it does not manufacture devices.


**Average Rating:** 5.0/5.0
**Total Reviews:** 2

**Who Is the Company Behind FairPath?**

- **Seller:** [Intelligence Factory](https://www.g2.com/sellers/intelligence-factory)
- **Year Founded:** 2014
- **HQ Location:** Mount Dora, US
- **LinkedIn® Page:** https://www.linkedin.com/company/10133902/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Small-Business



#### What Are Recent G2 Reviews of FairPath?

**"[Revolutionized Our Remote Care Services](https://www.g2.com/survey_responses/fairpath-review-12944568)"**

**Rating:** 5.0/5.0 stars
*— Austin C.*

[Read full review](https://www.g2.com/survey_responses/fairpath-review-12944568)

---

**"[FairPath Streamlines Clinical Programs with Seamless Performance and Responsive Support](https://www.g2.com/survey_responses/fairpath-review-12953413)"**

**Rating:** 5.0/5.0 stars
*— Alan B.*

[Read full review](https://www.g2.com/survey_responses/fairpath-review-12953413)

---



### 11. [Hello Patient](https://www.g2.com/products/hello-patient/reviews)
Hello Patient is a healthcare AI company whose AI agents handle every patient conversation, inbound and outbound, across voice, text, and web chat. Multi-location practices and consumer health brands use Hello Patient's agents to handle more conversations without adding staff. What the agents do Agents answer calls, book appointments, run new-patient intake, answer insurance questions, take refill requests, follow up after visits, run recall outreach, convert referrals, and handle billing and collections, around the clock. When a conversation needs a human, the agent hands off with full context, never gives medical advice, and logs every interaction. Who it is for Multi-location medical groups and health systems across ENT, urgent care, primary care, dental, and multi-specialty care, plus veterinary practices. Hello Patient also serves consumer health and virtual care brands, including GLP-1 and subscription wellness, across the member journey from first touch to re-engagement. One brand saw a 140% lift over its prior static re-engagement program. Results Groups see around 20% more appointments booked, bills paid faster, lapsed patients brought back, fewer repeat calls, and hours back for their teams to focus on the patients in front of them. Integrations Hello Patient integrates with the EHR, practice management, and CRM systems healthcare already runs on, including ModMed, athenahealth, and eClinicalWorks. Security and compliance Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a BAA with every client. Founded in 2024 and based in Austin, Texas. FAQ Who is Hello Patient for? Multi-location medical groups, health systems, and consumer health and virtual care brands. What does it do? Its AI agents handle patient calls, texts, and web chat, inbound and outbound, from scheduling and intake to billing, recall, and follow-up. What does it integrate with? The EHR, practice management, and CRM systems healthcare already runs on, including ModMed, athenahealth, and eClinicalWorks. Is it secure? Yes. Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a BAA with every client.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Hello Patient?**

- **Seller:** [Hello Patient](https://www.g2.com/sellers/hello-patient)
- **Company Website:** https://www.hellopatient.com
- **Year Founded:** 2024
- **HQ Location:** Austin, US
- **LinkedIn® Page:** https://www.linkedin.com/company/hello-patient (22 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Hello Patient?

**"[Hello Patient Streamlines Scheduling and Intake for a Smoother Patient Experience](https://www.g2.com/survey_responses/hello-patient-review-13090652)"**

**Rating:** 5.0/5.0 stars
*— Arman C.*

[Read full review](https://www.g2.com/survey_responses/hello-patient-review-13090652)

---



### 12. [Holly by Nimblr.ai](https://www.g2.com/products/holly-by-nimblr-ai/reviews)
Holly AI Operator: AI Receptionist & Patient Scheduling Platform Built for Healthcare Providers Holly is an AI Operator that works as a patient scheduling platform and AI receptionist, using conversational AI to automate patient communication and front-desk workflows by managing your EHR, CRM, and payment platforms based on your know-how and specialty best practices. The result is a better patient experience, happier staff, and measurable revenue growth. ● 30+ Patient Journey Workflows × 350+ Operational Rules = Thousands of Configurations Tailored to Your Specialty ● 92M+ Patient Interactions ● 1,500+ Practices Served ● 9+ Years Pioneering AI for Healthcare ● HIPAA-Compliant | SOC 2 Certified Incremental revenue: Capture new patients and keep schedules full. ● Convert phone calls and web visits into appointments 24/7 ● Capture new appointments from Google patient searches ● Automate no-show and cancellation recovery ● Fill last-minute cancellations from your patient waitlist ● Recall patients when they’re due for their next visit Front desk efficiency: Reduce manual work and prevent staff burnout. ● Automate calls for patient common questions & inquiries ● Handle appointment changes automatically ● Capture refill requests without manual intake ● Keep patient records up to date Patient engagement: Improve treatment adherence, care outcomes and loyalty. ● Ensure patients complete forms and pre-visit information ● Send timely confirmations and reminders ● Ensure patients get the right instructions before their visit ● Gather patient feedback & strengthen your online reputation Cash flow optimization: Improve claim accuracy and payment collection. ● Validate insurance acceptance before the visit ● Capture accurate and complete patient information upfront ● Capture payment method information early ● Release unpaid appointments automatically Guaranteed minimum 600% return on investment. No additional software costs required. Holly AI fits within your existing budget and costs around 3% of the average annual operational cost per provider. Free Pilot Available: Go Live in Days ● No apps to manage ● No staff training ● Seamless patient adoption Frequently Asked Questions About Holly AI: 1. How long does it take to implement Holly AI? Most practices go live in under one week, with implementation taking 2 to 5 hours. With no apps to install, adoption for both patients and staff is seamless and requires no training. 2. Is Holly AI HIPAA and SOC 2 compliant? Yes. Holly AI is HIPAA-compliant and meets SOC 2 standards. Both Holly AI and our integration partners follow strict federal requirements to protect patient data. 3. Do my patients need to download an app or log in to use Holly AI? No. Patients never need to download an app or log into a portal. Holly AI communicates through the channels they already use: phone, SMS, and web, driving patient reach rates averaging 99%. 4. How is Holly AI’s performance tracked and reported? You can track basic metrics in your Holly AI Dashboard. You will also receive regular performance reports by email from our Customer Success Team, with insights into Holly AI’s impact and return on investment. 5. How does Holly AI’s pricing model work? Pricing is based on your monthly appointment and call volume. This ensures your investment stays proportional to the value Holly AI delivers. 6. Is there a way to try Holly AI for free? Yes, we offer a free pilot. Our team provides a custom return on investment and impact analysis, connects Holly AI to your EHR and phone tree, and configures workflows for live patient testing. Afterward, you can measure results, gather feedback, and decide confidently. 7. Does Holly AI support my specific EHR system? Holly AI integrates with the vast majority of EHRs, including Athenahealth, DrChrono, AdvancedMD, and ModMed. We expand our native integrations every month. If your specific EHR is not listed, reach out to our team for a custom integration tailored to your needs.


**Average Rating:** 4.8/5.0
**Total Reviews:** 7

**Who Is the Company Behind Holly by Nimblr.ai?**

- **Seller:** [Nimblr.ai](https://www.g2.com/sellers/nimblr-ai)
- **Year Founded:** 2016
- **HQ Location:** Santa Monica, US
- **Twitter:** @nimblr_ai (147 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nimblr.ai/ (19 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 86% Small-Business, 14% Mid-Market


#### What Are Holly by Nimblr.ai's Pros and Cons?

**Pros:**

- Ease of Use (3 reviews)
- Appointment Scheduling (2 reviews)
- Customer Support (2 reviews)
- Efficiency (2 reviews)
- Scheduling (2 reviews)

**Cons:**

- Scheduling Issues (2 reviews)
- Scheduling Problems (2 reviews)
- Access Limitations (1 reviews)
- Appointment Management (1 reviews)
- Limited Features (1 reviews)


### What Do G2 Reviewers Say About Holly by Nimblr.ai?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **ease of use** of Holly, enhancing patient scheduling and improving practice efficiency.
- Users praise the **ease of appointment scheduling** with Holly, enhancing efficiency and reducing cancellations.
- Users value the **responsive customer support** from Nimblr, enhancing the overall experience with Holly.
- Users praise Holly for its **efficiency** , effectively responding to patient inquiries and enhancing practice productivity.
- Users value the **effortless scheduling** of Holly, enhancing practice efficiency and minimizing cancellations and no-shows.

**Cons:**

- Users express frustration over **scheduling issues** with Holly, especially the limitations in recipient count and visibility of full dates.
- Users find the **limitation on broadcast recipients** and scheduling options frustrating and restrictive for their needs.
- Users find the **access limitations** of Holly frustrating, particularly the 250 recipient cap for broadcasts.
- Users face challenges due to the **inability to hide full dates** , making scheduling more difficult and confusing.
- Users feel restricted by the **limited broadcast feature** of Holly, desiring larger recipient limits and scheduling options.

#### What Are Recent G2 Reviews of Holly by Nimblr.ai?

**"[Game Changer](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-10323116)"**

**Rating:** 5.0/5.0 stars
*— Andy W.*

[Read full review](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-10323116)

---

**"[Holly’s Conversational AI Delivers Friendly, Efficient Patient Support](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-12060429)"**

**Rating:** 5.0/5.0 stars
*— kathleen d.*

[Read full review](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-12060429)

---



### 13. [Luma Health](https://www.g2.com/products/luma-health/reviews)
Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.


**Average Rating:** 4.8/5.0
**Total Reviews:** 81

**Who Is the Company Behind Luma Health?**

- **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health)
- **Year Founded:** 2015
- **HQ Location:** San Mateo, California
- **Twitter:** @lumahealthhq (686 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6403362/ (198 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 57% Mid-Market, 38% Small-Business


#### What Are Luma Health's Pros and Cons?

**Pros:**

- Automation (1 reviews)
- Communication (1 reviews)
- Comprehensive Features (1 reviews)
- Customer Communication (1 reviews)
- Customer Support (1 reviews)

**Cons:**

- Complex Interface (1 reviews)
- Data Management (1 reviews)
- Incomplete Data (1 reviews)
- Not User-Friendly (1 reviews)
- System Complexity (1 reviews)


### What Do G2 Reviewers Say About Luma Health?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **automation features** of Luma Health, enhancing patient engagement while reducing workload for healthcare teams.
- Users value the **easy communication** with patients, allowing for seamless texts and responses.
- Users value the **comprehensive features** of Luma Health for enhancing patient engagement and improving system performance.
- Users value the **easy communication** with patients, allowing for seamless texting and replies.
- Users praise the **exceptional customer support** from Luma Health, highlighting their innovative and compassionate team assistance.

**Cons:**

- Users find Luma's **complex interface** challenging, requiring familiarity with multiple products for effective use.
- Users face challenges with **data management** in Luma Health, often struggling with incomplete or inaccurate system-level data.
- Users often face **incomplete data** issues within Luma, impacting its overall functionality and user experience.
- Users find Luma Health **not user-friendly** due to its complexity and requirement of prior knowledge for effective use.
- Users find Luma Health's **system complexity** challenging, requiring prior familiarity with IT products and Epic for effective use.

#### What Are Recent G2 Reviews of Luma Health?

**"[Luma Leads The Way](https://www.g2.com/survey_responses/luma-health-review-9733505)"**

**Rating:** 4.5/5.0 stars
*— Vonda M.*

[Read full review](https://www.g2.com/survey_responses/luma-health-review-9733505)

---

**"[Effortless Patient Communication Made Easy](https://www.g2.com/survey_responses/luma-health-review-11980167)"**

**Rating:** 5.0/5.0 stars
*— Stephanie S.*

[Read full review](https://www.g2.com/survey_responses/luma-health-review-11980167)

---


#### What Are G2 Users Discussing About Luma Health?

- [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment
- [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) - 1 comment
- [Is Luma Health legitimate?](https://www.g2.com/discussions/is-luma-health-legitimate)
- [What does Luma Health do?](https://www.g2.com/discussions/what-does-luma-health-do)

### 14. [Solv](https://www.g2.com/products/solv/reviews)
Solv is the AI company for on-demand care. We build AI agents that take on the work nobody wants to do, so your team can focus on the patient in front of them. Solv is used by thousands of provider sites across 48 states and has powered over 100 million patient visits. What makes Solv different: our agents don't sit outside your operation and hand work back to your front desk. They're powered by the Solv Experience OS, which powers a modern, end-to-end patient experience. We're EHR-agnostic and purpose-built for on-demand care, designed for the walk-in, high-volume, labor-constrained reality of the category. Solv Experience becomes the operating system for the front desk. Online scheduling and waitlist, digital registration and paperwork, insurance card capture (OCR), kiosk / QR / mobile check-in, AI-managed queue, 2-way patient messaging, NPS surveys, Google review generation, post-visit rebooking, and new-patient acquisition across the Solv consumer marketplace, Google Business Profile "Book Online," Apple Maps, and an embeddable website widget. Solv AI Agents reason and take action inside the Solv Experience OS, each purpose-built for a specific workflow to eliminate the admin work that nobody wants to do: Maya — Inbound voice agent. Answers every call 24/7, books visits, takes payments, and resolves the call. 650K+ patient calls handled, ~50% resolution rate without human transfer. ClearPay — Insurance and cost agent. AI OCR, AI payer selection, AI real-time eligibility, AI cost estimation against the clinic's own fee schedules. InboxAI — Patient comms triage. Reads every inbound message, tags it, and routes it to the right team member.


**Average Rating:** 4.5/5.0
**Total Reviews:** 2

**Who Is the Company Behind Solv?**

- **Seller:** [Solv](https://www.g2.com/sellers/solv)
- **Year Founded:** 2016
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/solvhealth (124 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market


#### What Are Solv's Pros and Cons?


**Cons:**

- EMR Integration Issues (1 reviews)
- Integration Issues (1 reviews)
- Poor Integration (1 reviews)


### What Do G2 Reviewers Say About Solv?
*AI-generated summary from verified user reviews*


**Cons:**

- Users report **EMR integration issues** that hinder seamless connectivity and disrupt their workflow efficiency.
- Users often face **integration issues** with Solv, encountering obstacles when connecting to their EMR systems.
- Users face **integration challenges** with EMR systems, leading to obstacles that hinder their overall experience with Solv.

#### What Are Recent G2 Reviews of Solv?

**"[Helpful Tool for Patient Access, But Beware of Hidden Costs](https://www.g2.com/survey_responses/solv-review-11443250)"**

**Rating:** 5.0/5.0 stars
*— Bree M.*

[Read full review](https://www.g2.com/survey_responses/solv-review-11443250)

---

**"[Overall Solv has been great for exposing our clinics to new markets, specifically virtual patients.](https://www.g2.com/survey_responses/solv-review-11471029)"**

**Rating:** 4.0/5.0 stars
*— Monique H.*

[Read full review](https://www.g2.com/survey_responses/solv-review-11471029)

---



### 15. [Steer Health](https://www.g2.com/products/steer-health/reviews)
Steer Health is the AI-powered digital workforce for healthcare. We deploy intelligent AI agents that automate the most labor-intensive, high-cost operational workflows across hospitals, medical groups, and functional medicine practices — replacing fragmented point solutions with a unified, voice-first digital workforce. Our platform handles the full patient journey — from the first inbound call to post-discharge follow-up — covering scheduling, referral management, pre-visit prep, insurance verification, patient communication, and revenue cycle tasks. All delivered through autonomous AI agents that work 24/7, integrate directly into your existing EHR, and require no additional staff. Founded in 2021 and headquartered in Irving, Texas, Steer Health serves 19 million patients across 360+ health organizations nationwide. Our mission is to eliminate administrative burden in healthcare by deploying intelligent digital workers that let clinicians focus on what they do best - caring for patients.


**Average Rating:** 4.7/5.0
**Total Reviews:** 20

**Who Is the Company Behind Steer Health?**

- **Seller:** [Steer Health](https://www.g2.com/sellers/steer-health)
- **Year Founded:** 2021
- **HQ Location:** Irving, US
- **Twitter:** @Steer_Health (59 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/steerhealth/ (67 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Hospital & Health Care
- **Company Size:** 38% Small-Business, 33% Mid-Market


#### What Are Steer Health's Pros and Cons?

**Pros:**

- Communication (1 reviews)
- Customer Support (1 reviews)
- Easy Integrations (1 reviews)
- Helpful (1 reviews)
- Integrations (1 reviews)



### What Do G2 Reviewers Say About Steer Health?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **exceptional communication** from the Steer Health team, noting their professionalism and effective integration support.
- Users praise the **exceptional customer support** from Steer Health, highlighting their professionalism and effective problem-solving skills.
- Users commend the **easy integrations** of Steer Health, citing effective collaboration and support for seamless vendor connections.
- Users commend the **exceptional support** from the Steer Health team, highlighting their professionalism and effective communication during integration.
- Users commend the **professional integration efforts** of Steer Health, enhancing collaboration with other vendors despite challenges.


#### What Are Recent G2 Reviews of Steer Health?

**"[Exceptional Service for Website Management, Digital Marketing, and Social Media Strategy](https://www.g2.com/survey_responses/steer-health-review-12554531)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Hospital & Health Care*

[Read full review](https://www.g2.com/survey_responses/steer-health-review-12554531)

---

**"[Reliable Partner with Quick Turnaround](https://www.g2.com/survey_responses/steer-health-review-12543508)"**

**Rating:** 4.0/5.0 stars
*— Leslie G.*

[Read full review](https://www.g2.com/survey_responses/steer-health-review-12543508)

---



### 16. [Stride EMR](https://www.g2.com/products/stride-emr/reviews)
StrideEMR is a modern, AI-powered electronic medical record (EMR) and practice management platform specifically designed for outpatient therapy clinics. This innovative solution addresses the unique needs of therapy practices by integrating essential functions such as digital patient intake, clinical documentation, online marketing, and comprehensive revenue cycle management (RCM) into a single, cohesive system. Unlike traditional EMR systems that often rely on disparate tools and manual processes, StrideEMR provides a unified experience that enhances operational efficiency and patient care. Our AI model is native to Stride, not just bolted on as an afterthought. This intelligence powers automation across the entire clinic lifecycle—eliminating redundant tasks, increasing efficiency, and helping teams make smarter, faster decisions. By structuring the system in this way, Stride is not only addressing your current needs but also creating a foundation for future advancements. This architecture allows us to seamlessly integrate AI and automation capabilities as they evolve, ensuring that your platform stays at the forefront of innovation. From AI assisted documentation and automated plan-of-care adherence to intelligent wait list and benefits verification, Stride streamlines front office, clinical, and billing operations. On the RCM side, Stride automates claim creation, coding assistance, and payment tracking—reducing denials and improving time to reimbursement. The AI Assistant can understand when a claim needs to be appealed and does the work for you ensuring the more complete payer collections and more revenue to your bottom line. The result? Personalized patient care, fewer manual steps for your team, and a platform that scales with your growth—delivering measurable ROI from day one.


**Average Rating:** 4.8/5.0
**Total Reviews:** 8

**Who Is the Company Behind Stride EMR?**

- **Seller:** [Stride EMR](https://www.g2.com/sellers/stride-emr)
- **Company Website:** https://strideemr.ai
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Health, Wellness and Fitness
- **Company Size:** 63% Small-Business, 38% Mid-Market


#### What Are Stride EMR's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Customer Support (6 reviews)
- Affordable (4 reviews)
- Efficiency (4 reviews)
- Features (4 reviews)

**Cons:**

- Data Management Issues (3 reviews)
- Scheduling Issues (3 reviews)
- Technical Issues (3 reviews)
- Limited Features (2 reviews)
- Appointment Management (1 reviews)


### What Do G2 Reviewers Say About Stride EMR?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Stride EMR, finding it simple and seamless for their practice.
- Users value the **rapid and thorough customer support** of Stride EMR, enhancing their overall experience and ease of use.
- Users value the **affordability** of Stride EMR, appreciating its low price and great support services.
- Users value the **efficiency** of Stride EMR, highlighting fast documentation and seamless billing processes.
- Users enjoy the **efficient documentation features** of Stride EMR, saving time and simplifying administrative tasks.

**Cons:**

- Users report **data management issues** with Stride EMR, particularly regarding appointment details and case evaluations.
- Users experience **scheduling issues** with Stride EMR, impacting appointment management and patient follow-up processes.
- Users experience **technical issues** with Stride EMR, including software bugs and minor complications in functionality.
- Users find **limited features** in Stride EMR, particularly in tracking appointments and managing patient evaluations.
- Users face challenges with **appointment management** due to limitations in transferring evaluations and canceling future bookings.

#### What Are Recent G2 Reviews of Stride EMR?

**"[Stride EMR review](https://www.g2.com/survey_responses/stride-emr-review-11485572)"**

**Rating:** 5.0/5.0 stars
*— Alicia C.*

[Read full review](https://www.g2.com/survey_responses/stride-emr-review-11485572)

---

**"[nothing but positive experiences](https://www.g2.com/survey_responses/stride-emr-review-11487993)"**

**Rating:** 5.0/5.0 stars
*— Ana M.*

[Read full review](https://www.g2.com/survey_responses/stride-emr-review-11487993)

---



### 17. [Vascue](https://www.g2.com/products/vascue/reviews)
Vascue is a privacy-first AI platform that automates the entire healthcare patient journey, from WhatsApp intake and clinical document processing to booking, insurance claims, and billing. Self-hosted AI keeps patient data secure while freeing clinical teams to focus on care.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Vascue?**

- **Seller:** [Vascue](https://www.g2.com/sellers/vascue)
- **HQ Location:** Hong Kong, HK
- **LinkedIn® Page:** https://www.linkedin.com/company/vascue (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Vascue?

**"[AI Frontdesk Stops Missed Appointments and Streamlines Cliniko Bookings](https://www.g2.com/survey_responses/vascue-review-12984099)"**

**Rating:** 5.0/5.0 stars
*— Yam A.*

[Read full review](https://www.g2.com/survey_responses/vascue-review-12984099)

---



### 18. [A2V2.ai](https://www.g2.com/products/a2v2-ai/reviews)
A2V2.ai is a HIPAA-compliant AI platform that automates the full patient lifecycle for healthcare clinics. Its AI agents handle the routine communication that fills your team's day: patient intake, protocol-timed follow-ups, refill scheduling tied to each patient's protocol, lab draw reminders, and re-engagement when a patient goes quiet between visits. Anything that requires clinical judgment escalates to your team, so your providers stay in control of every medical decision. Built for longevity clinics, HRT practices, functional medicine, weight loss and GLP-1 programs, and IV and wellness clinics, A2V2 helps practices keep patients on protocol and reduce drop-off without adding headcount. Every plan includes a Business Associate Agreement (BAA), AES-256 encryption at rest and in transit, secured LLM access under a BAA with patient data never used to train AI models, complete audit trails, and U.S.-based data centers.



**Who Is the Company Behind A2V2.ai?**

- **Seller:** [A2V2.ai](https://www.g2.com/sellers/a2v2-ai)
- **Year Founded:** 2024
- **HQ Location:** Kalispell, US
- **LinkedIn® Page:** https://www.linkedin.com/company/a2v2 (3 employees on LinkedIn®)






### 19. [Actium Health](https://www.g2.com/products/actium-health/reviews)
With over 50 million calls automated, ActiumHealth is the largest AI Agent Patient Communication Platform, deployed across 250+ hospital and independent practice locations since 2017. We deliver healthcare's only complete conversational AI platform, uniquely integrating Inbound, Outbound, and Insights capabilities where competitors offer only partial solutions. Our voice-first platform operates seamlessly across all modalities—voice, SMS, chat, and email—retaining the same conversational intelligence with each. Unlike fragmented solutions requiring multiple vendors, ActiumHealth provides unified patient engagement with a consistent brand voice and consolidated analytics, enabling healthcare organizations to manage their entire patient communications through a single, integrated platform. Our battle-tested infrastructure includes automatic failover to secondary providers and graceful degradation capabilities. ActiumHealth’s scalable fleet management enables centralized control, allowing updates and improvements to be deployed across all locations simultaneously. Changes to workflows, scripts, or capabilities can be rolled out seamlessly across your entire health system, ensuring consistent patient experience and operational efficiency at scale. --Inbound delivers always-on, multilingual conversational AI that answers 100% of calls with zero wait time, automating up to 70% of routine interactions including appointment management, prescription refills, and intelligent routing while maintaining empathetic, brand-aligned communication. -- Outbound proactively engages patients at scale using voice-first AI agents to schedule open orders, reduce no-shows, and follow up on care gaps, generating up to $40M+ in additional appointment revenue while enabling staff to focus on more complex tasks. -- Insights transforms patient interaction data into actionable intelligence using LLM-powered analytics that provide human-level understanding, moving from \<1% to 100% of calls quality-assured against existing rubrics. This comprehensive analysis enables data-driven coaching and continuous operational improvement across your organization.



**Who Is the Company Behind Actium Health?**

- **Seller:** [Actium Health](https://www.g2.com/sellers/actium-health-7d0cd021-c877-46e6-8309-0599199bc520)
- **Year Founded:** 2014
- **HQ Location:** Mountain View, US
- **LinkedIn® Page:** https://www.linkedin.com/company/actiumhealth (43 employees on LinkedIn®)






### 20. [Aelara](https://www.g2.com/products/aelara/reviews)
Aelara is an AI receptionist built for UK aesthetics clinics. It answers calls, qualifies enquiries, and books consultations 24/7, integrating with the clinic management software providers already use. Aelara helps clinics stop losing bookings to missed calls and after-hours enquiries.



**Who Is the Company Behind Aelara?**

- **Seller:** [Aelara](https://www.g2.com/sellers/aelara)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 21. [Affineon Health](https://www.g2.com/products/affineon-health/reviews)
Affineon Health offers an AI-powered inbox solution designed to alleviate the administrative burdens faced by healthcare providers. By automating routine tasks such as lab result processing, prescription renewals, and patient communications, Affineon enables clinical teams to spend less time managing their inboxes and more time focusing on patient care. The platform seamlessly integrates with electronic health record (EHR) systems, ensuring a smooth workflow without the need for additional applications or significant changes to existing processes.



**Who Is the Company Behind Affineon Health?**

- **Seller:** [Affineon Health](https://www.g2.com/sellers/affineon-health)
- **HQ Location:** Denver, US
- **LinkedIn® Page:** https://www.linkedin.com/company/affineon (20 employees on LinkedIn®)






### 22. [AI copilot: FastTrack](https://www.g2.com/products/ai-copilot-fasttrack/reviews)
FastTrack is an enterprise-ready AI copilot that enables employees to bypass payor IVR systems and hold times, so you can save time and serve more patients. Complete 25% more patient support tasks per employee per day including but not limited to claims, prior authorizations and benefit verifications.



**Who Is the Company Behind AI copilot: FastTrack?**

- **Seller:** [Infinitus Systems](https://www.g2.com/sellers/infinitus-systems)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, US
- **Twitter:** @InfinitusAI (752 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/infinitusai/ (202 employees on LinkedIn®)






### 23. [Alaffia Health](https://www.g2.com/products/alaffia-health/reviews)
Alaffia Health offers AI-powered solutions designed to enhance the efficiency and accuracy of health plan claims operations. Their flagship product, Autodor, serves as a clinical AI coworker that integrates seamlessly with existing systems to streamline claims processing. Key Features and Functionality: - Custom AI Agents: Tailored to specific workflows, these agents incorporate a health plan's unique data, policies, and procedures, acting as an extension of the team. - Intelligent Prioritization: Autodor processes vast amounts of medical records, prioritizing claims that require human review based on clinical criteria and policies. - Clinical Reasoning: The AI cross-references medical records against relevant guidelines, providing clear rationales and citations for each recommendation. - Human Validation: Users maintain control with intuitive tools that ensure accuracy and allow for continuous refinement of the AI's performance. Primary Value and Problem Solved: Alaffia Health addresses the significant issue of medical claim fraud, waste, and abuse, which costs the U.S. healthcare system approximately $300 billion annually. By proactively detecting and correcting errors in claims before payment, their solutions reduce healthcare and administrative costs, prevent overpayments, and minimize downstream friction between payers and providers. This proactive approach enhances transparency in healthcare payments, allowing providers and payers to focus on delivering optimal patient care at fair prices.



**Who Is the Company Behind Alaffia Health?**

- **Seller:** [Alaffia Health](https://www.g2.com/sellers/alaffia-health)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/alaffia-health/ (42 employees on LinkedIn®)






### 24. [Apoointly](https://www.g2.com/products/apoointly/reviews)
Apoointly is an AI front desk and virtual medical receptionist built for healthcare clinics. It helps practices manage patient calls, appointment scheduling, follow-ups, and front desk communication without increasing staff workload. The platform answers calls 24/7, including after hours, helping clinics reduce missed patient inquiries and improve response times. Patients can schedule, reschedule, or cancel appointments through natural conversations while the clinic staff stays focused on in-office operations. Apoointly supports healthcare workflows with secure EMR integrations and HIPAA-aligned communication processes. It helps clinics handle high call volumes more efficiently, reduce front desk interruptions, and improve the overall patient experience. Designed for small to mid-sized healthcare practices, Apoointly gives clinics a reliable way to streamline front desk operations while maintaining consistent patient support throughout the day.



**Who Is the Company Behind Apoointly?**

- **Seller:** [Apoointly](https://www.g2.com/sellers/apoointly)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/apoointly/ (4 employees on LinkedIn®)






### 25. [Arini](https://www.g2.com/products/arini/reviews)
Arini is an AI-powered receptionist designed specifically for dental practices, providing 24/7 management of patient communications, including phone calls and text messages. By seamlessly integrating with existing practice management software, Arini efficiently handles appointment scheduling, rescheduling, and cancellations, ensuring that dental offices can focus on delivering quality patient care without the administrative burden.



**Who Is the Company Behind Arini?**

- **Seller:** [Arini](https://www.g2.com/sellers/arini)
- **Year Founded:** 2024
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/ariniai (12 employees on LinkedIn®)







## What Is AI Patient Engagement & Operations Software?

[Health Care Software](https://www.g2.com/categories/health-care)

## What Software Categories Are Similar to AI Patient Engagement & Operations Software?

- [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling)
- [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)
- [Patient Intake Software](https://www.g2.com/categories/patient-intake)