Not only did Fini get us up and running quickly, they did so in a strategic/careful manner. They balanced our unique business cases with strong AI responses and we're seeing immediate benefits. The Fini team is also incredibly helpful and excited to help us on our AI support journey and has made complicated topics seem simple

Their team is very knowledgable of the AI industry, have built an incredible tool, and have been quick to help get our account live into production.

We decided to work with Fini after spending a year trying to get a competing AI support vendor up and running. Deep, Aaryaman, and the Fini team have crushed it since day one. What’s been especially strong about Fini is the time to value: we were live and deflecting support tickets within 10 days. The UI/UX and performance also stand out - the level of control over configuration, the depth of integrations, and the quality of the AI models are all impressive. I’ve also been happy with their feature and bug response time. When we’ve had minor feature requests or run into bugs, the team has addressed them within days, and it genuinely feels like we’re building alongside them. Onboarding has been another highlight as well; we’ve had consistent support from the team, meeting every single day to accelerate progress and make sure we’re getting value. Finally, pricing has been a big plus. We appreciate that Fini doesn’t have a platform fee, which makes the overall cost and pricing much more palatable compared with other vendors.