I really like that Fini keeps improving and offers regular check-ins with our account manager, which helps in performance evaluation and implementing new features. The most significant benefit for my team is the time it saves us from doing manual customer support. The fact that it solves customer problems in real-time, rather than the traditional 24-hour wait for email responses, is a huge advantage. I also appreciate how easily our materials were assimilated into a coherent knowledge base, and how it automatically updates itself based on feedback without needing manual intervention. The straightforward setup with clear guidance from the account manager was another plus. Overall, Fini’s efficiency in adapting quickly and addressing customer needs solidly supports our customer service efforts.

I like the ease with which I can manage the bots from the platform and enjoy adding and managing the knowledge.

I originally wrote this review early in the roll out, and I am happy to say that Fini continues to exceed expectations on all of these points. I highly recommend.