Products

Self-Service Agent is an advanced AI-powered conversational automation solution designed to enhance customer self-service experiences. By deploying intelligent virtual agents across voice and digital channels, it delivers human-like interactions that understand, empathize, and efficiently resolve customer inquiries. This solution addresses common contact center challenges such as high call volumes, agent burnout, and operational inefficiencies, providing a scalable and personalized self-service

A secure, web-based, end-user password reset management program

Guidejar is a versatile SaaS platform designed to simplify the process of creating interactive product demos, guides, and tutorials. With its user-friendly browser extension, you can capture your workflow step by step at your own pace without the need for complex video editing. Customize your guides with your own branding, manage steps effortlessly, and choose from various guide views to engage your audience effectively. Guidejar also offers features like customizable call-to-action buttons, int

Poggio offers an AI-powered assistant equipped with access to public and private data on every company worldwide. Poggio brings the power of generative AI to sales teams, substantially automating account planning and research. And Poggio enables collaborative planning and account management, with shared access to account plans, notes, and sales strategies.

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

Self-service data discovery. Fastest to actionable insight. Collaborative, predictive, event-driven data analysis - free from IT.

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship.

Replicant’s platform combines Conversation Automation and Conversation Intelligence to deliver reliable, end-to-end resolution and continuous improvement. Conversation Automation uses a hybrid model of agentic AI with code-driven deterministic guardrails, delivering brand-safe, reliable, and human-like CX. Conversation Intelligence captures and analyzes every interaction, providing the insights needed to improve both human and AI performance, creating a flywheel of automation and intelligence.

Knowmax is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

Amio is an easy to use conversational AI platform that enables the creation of highly reliable chatbots.

Command.App is a high-impact mobile platform that helps companies deliver everything reps need to be successful, anywhere they go. Reps are always prepared and confident in any customer interaction. Proven situational navigation templates allow reps to dynamically present to multiple target markets and buyer personas. Distributors and reps worldwide easily navigate to customer specific content addressing any question or concern instantly. Command.App delivers more qualified prospects, and a c

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Sh

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

Create in-app tutorials/walkthroughs, train users right within application.

Demo experience that sells! Easily create, share and track your product demos. Personalize demos at scale, efficiently Create demos quickly & easily – with no code and no help needed from your tech department Personalize for every use case & customer – logos, numbers, content: it’s yours to play with Never do the same thing twice – create a library of demos to reuse and personalize

SiteLink Web Edition provides a clear advantage over client/server applications. Cloud-based technology ensures connectivity, allowing your customers to do business with you 24/7 from computer or mobile device.

SAS Visual Analytics is our flagship offering for self-service data preparation, visual discovery, interactive reporting, and dashboards--as well as easy-to-use analytics--with governance. SAS Visual Analytics allows non-technical users to create, share and execute BI and Analytics workflows for interactive reporting and free-form exploration. The primary functional components supported by SAS Visual Analytics are: Self-service Data Preparation, Data Exploration and Analytics including Augmented

Zoho Analytics (previously, Zoho Reports) is a self-service BI and data analytics software that lets you create visually appealing data visualizations and insightful dashboards in minutes.

Heretto is a cloud-based DITA authoring tool and component content management system (CCMS) that makes it easy for organizations to create, share, and reuse information.