CDP Agent

45 reviews

CDP Agent is an innovative Enterprise Customer Data Platform for marketers, analysts, and technologists.

Self-Service Agent

7 reviews

Self-Service Agent is an advanced AI-powered conversational automation solution designed to enhance customer self-service experiences. By deploying intelligent virtual agents across voice and digital channels, it delivers human-like interactions that understand, empathize, and efficiently resolve customer inquiries. This solution addresses common contact center challenges such as high call volumes, agent burnout, and operational inefficiencies, providing a scalable and personalized self-service experience. Key Features and Functionality: - Emotion AI: Accurately identifies customer tone and sentiment during interactions, ensuring empathetic and personalized responses. - Knowledge AI: Connects to enterprise knowledge sources to provide instant, accurate answers, reducing the need for time-consuming searches. - Multimodal Customer Engagement: Integrates various touchpoints, including voice, chat, and text, into a unified interaction, delivering voice and visual guidance for faster issue resolution. - Unified Conversation Designer: A no-code interface that allows users to design conversation flows once and deploy them across multiple channels, ensuring consistent customer experiences. - Generative AI-Powered Training Sentences: Automatically generates training phrases to improve intent accuracy, saving development time and enhancing virtual agent understanding. - Reporting and Analytics: Provides data-driven insights into virtual agent performance, enabling continuous optimization of the self-service experience. - Out-of-the-Box Integrations: Seamlessly integrates with existing systems such as CCaaS solutions, CRM, and ERP, facilitating automation without complex migrations. Primary Value and Solutions Provided: Self-Service Agent empowers businesses to transform their customer service operations by automating routine interactions, thereby reducing operational costs and improving efficiency. It enhances customer satisfaction by delivering responsive, 24/7 support through virtual agents capable of understanding and empathizing with users. By deflecting repetitive calls from live agents and eliminating customer wait times, it alleviates agent workload and addresses issues like burnout. The solution's ability to provide instant, accurate answers and its integration across multiple channels ensure a seamless and engaging customer experience. Additionally, its multilingual support and emotion-aware communication cater to a diverse customer base, further elevating the quality of service provided.

Conversation Insights Agent

5 reviews

Conversation Insights Agent, from Uniphore, is a post-interaction analytics tool. It enables contact center agents to analyze large volumes of customer interactions. This product suite offers both automated quality management and advanced analytics to help companies gain valuable business insights by leveraging cross-channel post-interaction analytics to identify reasons for customer churn, competitor mentions, customer sentiment, negative experiences, repeat issues and more.

Communication Recording Agent

4 reviews

Communication Recording Agent gives you the power to listen, the freedom to share and the insight to act upon your enterprise-wide voice data, with 100% open access and real-time audio streaming of high-quality conversational data. This complete data sovereignty ensures you never miss a word, empowering you to capture every interaction across the customer and employee journey and gain access to the world’s most extensive ecosystem of leading AI and analytics partners to support extensive use cases.

Sales Interaction Agent

3 reviews

Conversational Intelligence 2.0 for the Enterprise. Sales Interaction Agents gives teams real-time customer validation and a read on your buyers emotional state. Identifying your buyer sentiment, engagement and reactions across every sales meeting and real to understand what moves the needle for your sales organization and what makes the most impact through the voice of the customer. Q for sales gives b2b revenue team unparalleled insights into their meetings, market and deals from first interaction to closed-won.

Real-time Guidance Agent

2 reviews

Real-time Guidance Agent is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.

Recruiting Agent

0 reviews

Recruiting Agent enhances recruiter productivity by streamlining preparation, generating questions and summaries, and offering real-time guidance during interviews—putting critical information at your fingertips, allowing you to make better-informed hiring decisions quickly.