--- title: ManageEngine ADSelfService Plus Reviews meta_title: 'ManageEngine ADSelfService Plus Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 29 reviews by the users' company size, role or industry to find out how ManageEngine ADSelfService Plus works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 29 scale: '5' date_modified: '2026-06-25' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # ManageEngine ADSelfService Plus Reviews **Vendor:** Zoho **Category:** [Self-Service Password Reset (SSPR) Tools](https://www.g2.com/categories/self-service-password-reset-sspr-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 29 ## About ManageEngine ADSelfService Plus ManageEngine ADSelfService Plus is an identity security solution with MFA, SSO, and SSPR capabilities. ADSelfService Plus is an identity security solution that ensures secure and seamless access to enterprise resources and establishes a Zero Trust environment. With adaptive multi-factor authentication (MFA), single sign-on (SSO), self-service password management, a password policy enhancer, remote work enablement, and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets, and empowers remote workforces. The core features of ADSelfService Plus include: Adaptive MFA Enable context-based MFA with 19 different authentication factors for endpoint and application logins. Enterprise SSO Allow users to access all enterprise applications with a single, secure authentication flow. Password management and security Simplify password management with self-service password resets and account unlocks, strong password policies, and password expiry notifications. Enterprise self-service Delegate profile updates and group subscriptions to end users and monitor these self-service actions with approval workflows. Remote work enablement Enhance remote work with cached credential updates, secure logins, and mobile password management. Powerful integrations Establish an efficient and secure IT environment through integration with SIEM, ITSM, and IAM tools. Reporting and auditing Simplify auditing with predefined, actionable reports about authentication failures, logon attempts, and blocked users. ## ManageEngine ADSelfService Plus Pros & Cons **What users like:** - Users benefit from the **effective customer support** of ManageEngine ADSelfService Plus, enhancing service and reducing IT requests. (1 reviews) - Users benefit from the **easy implementation** of ManageEngine ADSelfService Plus, enhancing security and streamlining support requests. (1 reviews) - Users find **deployment easy** with ManageEngine ADSelfService Plus, facilitating quick implementation and enhanced support efficiency. (1 reviews) - Users value the **ease of implementation** with ManageEngine ADSelfService Plus, facilitating quick deployment and improved IT support. (1 reviews) - Users value the **intuitive interface** of ManageEngine ADSelfService Plus, enhancing ease of use and quick deployment across organizations. (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) - Implementation Ease (1 reviews) - Intuitive (1 reviews) - Productivity Improvement (1 reviews) **What users dislike:** - Users face **missing features** due to MSI installer issues caused by Windows updates, limiting access to the recovery app. (1 reviews) - Users experience **update issues** with ADSelfService, requiring reinstallation after Windows updates to maintain access. (1 reviews) ## ManageEngine ADSelfService Plus Reviews ### 1. Secure Self-Service Password Reset Tool That Reduce Helpdesk Workload **Rating:** 5.0/5.0 stars **Reviewed by:** Jasim K. | Team Lead, System & Security, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about ManageEngine ADSelfService Plus?** What I like most about AD Self-Service Plus is that it allows users to securely reset their passwords and unlock their accounts without having to contact the IT helpdesk, which significantly reduces the support team’s workload. It also makes it easier to configure strong password policies and send password-expiry notifications to users. **What do you dislike about ManageEngine ADSelfService Plus?** One limitation I’ve noticed is that when you add a domain to AD Self-Service Plus, it requires the domain controller’s hostname instead of allowing you to use the domain controller’s IP address. This can create configuration difficulties in environments where DNS isn’t properly set up, or where hostname resolution from the AD Self-Service Plus server isn’t working correctly. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** AD Self-Service Plus helps us to solve the problem of high helpdesk workload caused by password resets and account lockout issues. By enabling users to securely reset passwords, unlock accounts and update their information themselves, it reduces support tickets, improves users' productivity, and enhances security through MFA. ### 2. Easy Active Directory Integration and Secure Self-Service Password Resets **Rating:** 4.0/5.0 stars **Reviewed by:** Tyrone O. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about ManageEngine ADSelfService Plus?** Because our business has strict security requirements, we often end up with complex passwords and frequent requests for support to change local AD passwords. This solution helps by allowing users to securely reset their own passwords and unlock their accounts when they lock themselves out, which saves time for both employees and technicians. Set up was easy and integrated into Active directory quick and no hassle. Users are auto synced frequently and always available. The Auto Erroll feature helps for new starters. UI looks quite dated, but its not the style but the features which is the key aspect. Along with other ManageEngine products it does what it says on the tin. **What do you dislike about ManageEngine ADSelfService Plus?** It still feels very Windows 2000. The UI could be updated and more technician-friendly, but adding a bit more modern polish would bring it more in line with other Manage Engine products. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Users frequently are forgetting passwords or locking themselves out, this assists employees to have more dependancy to fix the issue without raising support requests to then wait for a tech, the tech can also spend time on more critical tasks ### 3. Easy ADSSP Deployment with Flexible MFA Options **Rating:** 5.0/5.0 stars **Reviewed by:** Scott B. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ManageEngine ADSelfService Plus?** Our primary reason for deploying ADSSP was to add MFA to our privileged and IT administration accounts. The wide array of MFA authenticators made deploying multiple MFA's possible. Installation was easy and maintaining the system has been a breeze. We will likely roll out the self-service portal for users to unlock their accounts and change passwords. We also plan to deploy MFA for Outlook Web Access (OWA). **What do you dislike about ManageEngine ADSelfService Plus?** Frequent patch updates requiring several, manual steps. Ideally this would be done with an internal or automated update. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** We were required to have an MFA solution for administrator accounts. ADSSP has been a breeze in meeting that requirement. ### 4. Flexible, Fine-Tuned Security Tailored by Group Membership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about ManageEngine ADSelfService Plus?** I think the best thing about ADSSP is how flexible the product is. We have different requirements for different audiences, and we can fine-tune those requirements based on group membership. This lets us tailor the security experience to the type of user who is using the system. **What do you dislike about ManageEngine ADSelfService Plus?** My biggest dislike is that it’s an on-prem system, so I have to maintain a server and handle the updates myself. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** We use it for initial password setup and for users who have forgotten their passwords. One of the main benefits is that we can easily populate users’ personal email addresses and phone numbers in the system, so they can use those factors during the initial setup. We can also require them to configure a stronger factor as part of that same initial setup process. ### 5. Quick, Anywhere AD Password Resets via Browser with AD SelfService Plus **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ManageEngine ADSelfService Plus?** Because our users cannot change their AD Password if they are off-campus we needed a solution that would help to accomplish just that. AD SelfService Plus lets our users reset their password very quickly and easliy by just connecting via a browser, regardless of where they are. **What do you dislike about ManageEngine ADSelfService Plus?** There are some users who get tripped up by our password complexity rules. That's not necessarily an issue with ADSelfService Plus, but the feedback with why a password reset failure occurred could possibly be improved, provided that the error from Active Directory provides sufficient detail. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Because many of our users are off campus for the summer, and password resets occur regardless of whether they are here or not, ADSelfService Plus eliminates the need for our users to come to campus when their password is expiring. ### 6. Fast, User-Friendly AD Permissions Auditing with Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about ManageEngine ADSelfService Plus?** This is a great tool for auditing permissions within my company. It lets me quickly identify and list who has which AD permissions in just a couple of seconds, which is extremely helpful during audits. The user interface is easy to navigate and genuinely user-friendly as well. Integration was also very easy to set up. the support desk is also very helpful and prompt with there responses and are always on hand. its a great product at a great price! **What do you dislike about ManageEngine ADSelfService Plus?** When I’m trying to find password lockouts, I feel the webpage response could be a bit more in-depth and provide more detail about what happened and where the lockout occurred. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Cutting our Audit times in half as its now a one click search with a very fast response time. ### 7. Easy to Deploy and Maintain **Rating:** 4.5/5.0 stars **Reviewed by:** Rids P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ManageEngine ADSelfService Plus?** Easy to deploy and also light weight to maintain **What do you dislike about ManageEngine ADSelfService Plus?** its not much that i dont like about the manage engine but the one thing i would like them to do is, providing easy way to update the software version **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** pushing password complexity and applying the same policy to newly added device. It also helps users to update their password directly with ADselfservice portal ### 8. Easy Deployment and Management with Broad Platform Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Dipesh P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ManageEngine ADSelfService Plus?** Easy to deploy and manage. It also provides integration with lot of platforms **What do you dislike about ManageEngine ADSelfService Plus?** i dont have any dislike about this software but i would like to mention that updating the software version is bit tedious **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** enforcing password complexity to all our AD users and also provides single sign on ### 9. Reliable tool that reduces IT help desk requests, but hard to navigate web portal. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ManageEngine ADSelfService Plus?** ADSelfService Plus allows end users to change their own password without having to be onsite or having to put in a help desk ticket. I have never had an issue with the software failing or the service stopping. **What do you dislike about ManageEngine ADSelfService Plus?** The GUI is difficult to navigate if you don't know where to go. I wish the end user management was a bit more user friendly. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** ADSSP allows for offsite end users to change their own passwords which reduces time spent on the phone/chat. ### 10. Effortless Credential Recovery and Seamless Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Jose M. | CyberSecurity Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about ManageEngine ADSelfService Plus?** ManageEngine ADSelfService Plus offers a secure, reliable, and effective solution for recovering credentials from Windows systems. It features a versatile and intuitive module that is easy to use and implement, allowing for quick deployment across the organization. This reduces the number of support requests to the IT Help Desk and helps improve service for all employees. **What do you dislike about ManageEngine ADSelfService Plus?** Occasionally, ADSelfService MSI installers are affected by Windows security or operating system updates. When this happens, it may be necessary to reinstall them to prevent users from losing access to the recovery app on the Windows Domain Credential Prompt. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** ADSelfService has helped decrease the high volume of calls and service requests received by the Help Desk team, which in turn has improved customer service and key performance indicators. As a result, the business is better supported and operational efficiency is enhanced. ### 11. Efficient System Rebuild and Support, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about ManageEngine ADSelfService Plus?** I like how quickly and efficiently ManageEngine ADSelfService Plus allows us to rebuild our entire system from scratch. They take the problems as their own and ensure we fully understand what's going on and how to fix it in the future. The initial setup was very easy, and they walked us through everything thoroughly and completely. **What do you dislike about ManageEngine ADSelfService Plus?** We had no problems with using their service **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** I use ManageEngine ADSelfService Plus for multifactor authentication and password management, solving issues with unlocking and resetting. It fixed our service connection problems efficiently, rebuilding the entire system swiftly. ### 12. Most Affordable Solution for Password Resets and MFA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ManageEngine ADSelfService Plus?** It is the most affordable solution for Password Resets and Local OWA/Remote desktop MFA **What do you dislike about ManageEngine ADSelfService Plus?** Updates could be easier/automated instead of manually shutting down services and running powershell script. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** We needed an MFA solution for desktop and local OWA ### 13. The application works fine, Updates are not overly reliable. **Rating:** 2.5/5.0 stars **Reviewed by:** Carson F. | Senior Server Support Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about ManageEngine ADSelfService Plus?** I like its flexibility and compatiblity, it is relative easy to implement in your environment. It is relatively easy to use once you know how it works and know how to navigate its UI. **What do you dislike about ManageEngine ADSelfService Plus?** Support is not great and what happens is sometimes you get someone who knows the product well and sometimes you dont. The product is not currently polished and breaks quite easily and doesnt always operate how you would expect it to. There alot of nuances to this product. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Desktop Authentication ### 14. The Perfect Password Reset Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mücahit K. | Sr. System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about ManageEngine ADSelfService Plus?** It is very easy to use and very convenient for administrators and end users.Like other manageengine apps, it is stable and works perfectly. **What do you dislike about ManageEngine ADSelfService Plus?** Pricing may be more competitive by region. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** It works really well during the password renewal periods of users and our help desk requests decreased by 15%. In addition, employees who forget their password can update their password in a very simple and secure (mfa) way. ### 15. Best Solution for Self-Service Password Management Solution for Active Directory Environment **Rating:** 4.5/5.0 stars **Reviewed by:** Er. Janak k. | Microsoft System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about ManageEngine ADSelfService Plus?** It is a useful tool for IT administrators because it allows AD users to reset their own passwords and unlock their own accounts, reducing the workload for IT support. It also includes features such as password expiration notifications and policy enforcement which helps to improve the security of the organization. Additionally, it has the ability to integrate with other authentication methods, which can provide more flexibility in the management of AD. Overall, it helps to improve the user experience and increase the efficiency of IT support. **What do you dislike about ManageEngine ADSelfService Plus?** Being a user of Manage Engine ADSelfService Plus, I don't have personal preferences or feelings to dislike anything about it. Based on the information available and experience I'm having as an user, I am not aware of any major issues or concerns with ManageEngine ADSelfService Plus. I'm getting all those things what I'm searching for form this tool. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform password self-service, account self service and self service of their personal details (e.g telephone number, e-mail id, etc.,) in Microsoft Windows Active Directory, which I could not do previously. ### 16. Useful software for your users **Rating:** 5.0/5.0 stars **Reviewed by:** Josh S. | MEMCM Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about ManageEngine ADSelfService Plus?** It gives our users an option to reset their passwords or unlock their accounts without having to call IT. It is very user intuitive and easy to use. **What do you dislike about ManageEngine ADSelfService Plus?** We do consider it to be a little bit of a security risk because it only wants basic questions/answers to reset a password for example. There is no 2 factor authentication involved or anything like that. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** The reason we needed this software was to take some load off the service desk for simple things like account lockouts and password resets. It also allows others within IT to help people with these tasks despite not having access to reset a user's password themselves. ### 17. Easy and secure to reset your AD password **Rating:** 4.5/5.0 stars **Reviewed by:** Parvez Q. | System Enigneer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about ManageEngine ADSelfService Plus?** 1. Very easy to use, 2 Custome Email notification when a password has been expiring. 3. Will work on AD password policy. 4. Notification Date/time will be adjusted as per company policy **What do you dislike about ManageEngine ADSelfService Plus?** 1. As per company rules, we can do only a little - bit of customization. 2.Customized AD Attributes will unable to call. Rather than these points, i didn't feel any drawback of ManageEngine AD SelfService Plus **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Customised Email notifications to all users who's AD password has come to expire ### 18. Manage Engine ADSSP is a great tool that help reduce administrator effort to assistant user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about ManageEngine ADSelfService Plus?** ADSSP can customize policy or UI fit of customer requirements. **What do you dislike about ManageEngine ADSelfService Plus?** still, now ADSSP does not support THAI language. **Recommendations to others considering ManageEngine ADSelfService Plus:** if you cannot make the decision to choosing the product please try ADSSP for trial and comparison cost and features to another vendor I recommend this ADSSP is the one solution you can trust. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Windows logon with 2FA from ADSSP Feature. ### 19. It is a great option in the management of accounts and passwords. **Rating:** 4.5/5.0 stars **Reviewed by:** Eric I. S. | Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about ManageEngine ADSelfService Plus?** The tool is extremely well connected with other services, the system is quite agile and efficient. This software provides a web-based self-service solution for problems related to the administration of password reset and account lockout. This has effectively reduced up to a third of the most pressing technical assistance issues, allowing us to maximize IT resources. Both the company and its users can feel safe with multi-factor authentication techniques. The tool is extremely well connected with other services, the system is quite agile and efficient. This software provides a web-based self-service solution for problems related to the administration of password reset and account lockout. This has effectively reduced up to a third of the most pressing technical assistance issues, allowing us to maximize IT resources. Both the company and its users can feel safe with multi-factor authentication techniques. **What do you dislike about ManageEngine ADSelfService Plus?** A defect that I do not like about ADSelfService, which I do not know if it is with the system itself in the way it has been implemented here. But when a user authenticates himself, he enters his username and domain, as well as a CAPTCHA, once they have done this, they go to the next screen where they enter their security questions and make another CAPTCHA. Once they have completed the security questions, they will go to the last page, where they again have to complete a CAPTCHA without any reason before resetting or unlocking their account. I feel that the third CAPTCHA is unnecessary. **Recommendations to others considering ManageEngine ADSelfService Plus:** If you are looking for a solution that suits, is powerful and sticks with a large number of additional applications, then ADSELFSERVICEPLUS is what you want. This software is very powerful, but you will need some patience at the beginning when dealing with its support. They are sharp, but from time to time they tend to jump the gun when they solve problems, making sure they are allowed to make changes. If you have a strong change control policy, you will want to make this very clear to the support team. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** We have been using this software for some years and we are satisfied with the result you have given us. The main objective was to provide users with the ability to unlock or reset their account, 24/7. Often, someone's account has been closed outside of working hours, which prevented him from continuing with the work. This tool provided the solution we were looking for. It also integrates with Windows so that the user can reset their password on the login screen. Every time I needed Support for this ADSelfService product, it has been truly exceptional. We are very impressed with the quality that has given us technical support with your help and support not only in the resolution of problems, but in the versatility of providing your knowledge to the staff. ### 20. Self service for the initiated admin **Rating:** 2.5/5.0 stars **Reviewed by:** Eddie R. | Director Information Services, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about ManageEngine ADSelfService Plus?** This self service solution allows you to set up notifications for your users and remind them of password expiration and status. Giving users a bit more control of when they can and should reset their password. While still maintaining secure control of password policy. **What do you dislike about ManageEngine ADSelfService Plus?** As self service is a bit more cumbersome to set up and definitely is not for the uninitiated however there is plenty of setup instructions and the forum is helpful. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** I needed a solution that would encourage users to pay more attention to their password policy and status and take more initiative and ownership in maintaining secure rolling passwords. ### 21. Convient, configerable and customizable self-service solution **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Enterprise Architect, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about ManageEngine ADSelfService Plus?** The tool hooks in extremely well with AD and other services, the system is fairly lean and efficient. **What do you dislike about ManageEngine ADSelfService Plus?** Support for the product could be a lot better and the interface could be more intuitive for the administrator. **Recommendations to others considering ManageEngine ADSelfService Plus:** If you are wanting a solution that adapts, is powerful and hooks in with a host of additional AD applications then this is what you want. The product is very powerful but you will need some patience when dealing with their support. They are sharp but they tend to jump the gun when fixing issues, making sure they have permission to make changes. If you have a strong change control policy you'll want to make this very clear with the support team. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Reducing calls to the help desk for password resets and account lockouts. Automated reminders to users to change their passwords prior to expiration. ### 22. ADSelfService Plus **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about ManageEngine ADSelfService Plus?** having the user being able to unlock their own accounts **What do you dislike about ManageEngine ADSelfService Plus?** sometimes being able to reset the password is more challenging which is why we use it mainly for unlocking user accounts **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** users not having to call IT support and can unlock their accounts on their own. lowers the amount of calls going to IT support. users can do it at any time of the day since it's available 24/7. ### 23. Self service password reset and more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about ManageEngine ADSelfService Plus?** Low cost, lightweight solution. Easy integration into windows desktops as well as a mobile app. **What do you dislike about ManageEngine ADSelfService Plus?** Tiered payment based on messages sent could be better. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Ability for users to reset password without having to call help desk. This keeps us from having to pay overtime for after hours support ### 24. Review for ADSelfService **Rating:** 4.0/5.0 stars **Reviewed by:** Jiho J. | Director of IT/Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about ManageEngine ADSelfService Plus?** Easy to implement admin and use the service on user end **What do you dislike about ManageEngine ADSelfService Plus?** The Web interfaces are still not sufficient to fully utilize. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Release administration burden to manage user accounts ### 25. Great for end users to manage their network accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon M. | Database Administrator II, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about ManageEngine ADSelfService Plus?** ADSelfService is a great tool to assist end users with managing their network accounts and they are able to unlock their own accounts and reset their own passwords. **What do you dislike about ManageEngine ADSelfService Plus?** One flaw that I do not like about ADSelfService, which I do not know if it is with the system itself of they way it has been implemented here. but when a user is authenticating themselves, they put in their username and domain as well as a CAPTCHA, once they have done this they go to the next screen where they enter in their security questions and do another CAPTCHA. Once they have filled out the security questions, they are then taking to the last page where they AGAIN have to fill out a CAPTCHA for no reason before resetting or unlocking their account. I feel the third CAPTCHA is unnecessary **Recommendations to others considering ManageEngine ADSelfService Plus:** I highly recommend ADSelfService, if not for anything else then to help the call volume at your Service Desk. If a system goes down and users call in, they won't have to wait on hold while the agent is helping someone change their password. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** With ADSelfService, we have been able to reduce our call volume at the Service Desk, thus allowing them to handle more crucial issues that may arise ### 26. Great password recovery tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Helpdesk Manager (5 Month Contract), Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about ManageEngine ADSelfService Plus?** Easy user friendly password reset and unlock user application **What do you dislike about ManageEngine ADSelfService Plus?** Nothing at all. Great for support. End users like the fact that there is no more waiting for help desk to reset. **Recommendations to others considering ManageEngine ADSelfService Plus:** If you have a lot of staff that lock themselves out of active directory, this is the tool that will help. We ran into many weekends were someone would have attempted multiple logins with the incorrect password and boom, they are locked out. With this tool that even has a portal right on your cell phone (iPhone or Android) that can reset your password/user in a few clicks. Awesome tool for any company that uses AD. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** No need to staff your help desk all day and night 7 days a week to reset user passwords or unlock a user. They can do it them selves when ever they need. It is a great tool to eliminate those locked out of account tickets. ### 27. Good Solutions to allow users to manage and recover there passwords **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne B. | Network Engineer, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about ManageEngine ADSelfService Plus?** I really like the ability of the application to tie to multiple authentication databases like Active directory / IBM AS400 / Google Apps. **What do you dislike about ManageEngine ADSelfService Plus?** Some customization's we have need to do in the past required use to edit html code stored in the application data folder. I would rather see this as a setting or option inside the user interface. So they have some work to do there. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** This software has given us the ability to have our users manage updating all of there password for multiple systems at once. Also if a user gets locked out they can recover or unlock there account. ### 28. Great addon for Service Desk Plus **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2017 **What do you like best about ManageEngine ADSelfService Plus?** The integration into Servicedesk plus and the client program that allows password resets from login screen. **What do you dislike about ManageEngine ADSelfService Plus?** There isn't much not to like, it is almost a setup and forget about system. **Recommendations to others considering ManageEngine ADSelfService Plus:** It's very easy to set up, and the agent on the lock screen is really nice. **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** Users forgetting their passwords or letting them expire. We don't have a night shift IT person, so someone would need to remote in and reset passwords while we weren't in the office. ### 29. Reduce number of calls at the Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2016 **What do you like best about ManageEngine ADSelfService Plus?** - Easy to use - Interface is customizable - Can be accessed anywhere and via multiple different methods (e.g. browser, mobile app, locally installed app, etc.) - Enrolling will automatically setup email reminders **What do you dislike about ManageEngine ADSelfService Plus?** - Cannot automatically remove enrolled users who have left the company **What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?** - Reduce the number of calls to the Service Desk for password resets and account unlocks ## ManageEngine ADSelfService Plus Discussions - [What is ADSelfService app?](https://www.g2.com/discussions/what-is-adselfservice-app) - [How do you use AD Self Service?](https://www.g2.com/discussions/how-do-you-use-ad-self-service) - [What is ADSelfService plus client software?](https://www.g2.com/discussions/what-is-adselfservice-plus-client-software) - [What is Zoho ManageEngine ADSelfService plus?](https://www.g2.com/discussions/what-is-zoho-manageengine-adselfservice-plus) - [View ManageEngine ADSelfService Plus pricing details and edition comparison](https://www.g2.com/products/manageengine-adselfservice-plus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+22%3A55%3A26+-0500&secure%5Bsession_id%5D=98690821-b07e-427c-b704-72d5fb9c92f7&secure%5Btoken%5D=ca7d4898195abf13bf9dbef7bed1bda9eaf787e33856663837e60c428da92326&format=llm_user) ## ManageEngine ADSelfService Plus Features **Authentication Options** - Authentication User experience - Supports Required Authentication systems - Multi-Factor Authentication - Supports Required Authentication Methods/Protocols - Federation/SAML support (idp) **Authentication type** - SMS-Based - Voice-Based Telephony - Email-Based - Hardware Token-Based - Software Token - Biometric Factor - Mobile-Push - Risk-Based Authentication **Administration** - Application Integrations **Access Control Types** - Endpoint access - Local Access - Remote Access - Partner Access - Supports BYOD users **Functionality** - Multi-Device Sync **Authentication ** - Multi-Factor Authentication - Biometric Authentication - Other Authentication Methods - Role-Specific Authentication **Administration** - Ease of installation on server - Password Policy Enforcement - Administration Console - Ease of connecting applications - Self Service Password Administration **User Experience** - Self-Service Experience - Mobile App Usability - Multilingual Support **Implementation** - Easy Setup **Platform** - Multiple Operating system support - Multi-Domain Support - Cross Browser support - Fail over protection - Reporting - Auditing - Third Party Web Services support ## Top ManageEngine ADSelfService Plus Alternatives - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - 4.5/5.0 (872 reviews) - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,219 reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - 4.5/5.0 (499 reviews)