ManageEngine ADSelfService Plus Reviews & Product Details

What I like best about ManageEngine ADSelfService Plus is its ability to significantly reduce help desk workload by enabling users to securely reset their own passwords and unlock their accounts without IT intervention. The solution is easy to deploy and provides a centralized platform for self-service password management, multi-factor authentication (MFA), and single sign-on (SSO). The value is good compared to what we are paying. ManageEngine ADSelfService Plus provides useful password self-service, account unlock, MFA, and password management capabilities that help reduce the IT help desk workload and improve user productivity. Review collected by and hosted on G2.com.

While ManageEngine ADSelfService Plus provides strong self-service and security features, some areas could be improved. The user interface can feel dated in certain sections, and navigating through advanced configuration options may require additional learning for new administrators. Initial setup and integration with multiple applications, MFA providers, or complex Active Directory environments can take time and careful planning. Review collected by and hosted on G2.com.

What I like most is the self-service password reset and account unlock. It takes a lot of basic tickets away from the helpdesk and users can fix the issue themselves pretty quickly. The AD and Microsoft 365 integration has also been solid for us. Setup was not perfect, but once configured it has been pretty reliable and doesn't require much day-to-day attention. UI is simple, AD/Microsoft 365 integrations work well, and performance has been reliable. It saves our helpdesk time and users can reset passwords or unlock accounts quickly. Review collected by and hosted on G2.com.

The UI feels a little dated and some settings are buried in too many menus. Initial setup and integrations can also take some trial and error, and support response times could be faster. Review collected by and hosted on G2.com.

ManageEngine ADSelfService Plus stands out primarily because it solves one of IT’s biggest operational headaches: reducing help desk password-reset volume while tightening identity security. When evaluating the financial value of ManageEngine ADSelfService Plus against its cost, most IT teams and organizations consider it a high-ROI investment, primarily because the cost per user is relatively low compared to the immediate reduction in help desk overhead Review collected by and hosted on G2.com.

While ManageEngine ADSelfService Plus is a popular tool for reducing help desk tickets, administrators and security teams frequently cite several drawbacks and friction points: Dated UI/UX and Clunky Administration,On-Premises Infrastructure Maintenance Overhead andSecurity Patch Management & Vulnerability Exposure Review collected by and hosted on G2.com.

What I like most about AD Self-Service Plus is that it allows users to securely reset their passwords and unlock their accounts without having to contact the IT helpdesk, which significantly reduces the support team’s workload. It also makes it easier to configure strong password policies and send password-expiry notifications to users. Review collected by and hosted on G2.com.

One limitation I’ve noticed is that when you add a domain to AD Self-Service Plus, it requires the domain controller’s hostname instead of allowing you to use the domain controller’s IP address. This can create configuration difficulties in environments where DNS isn’t properly set up, or where hostname resolution from the AD Self-Service Plus server isn’t working correctly. Review collected by and hosted on G2.com.

Because our business has strict security requirements, we often end up with complex passwords and frequent requests for support to change local AD passwords. This solution helps by allowing users to securely reset their own passwords and unlock their accounts when they lock themselves out, which saves time for both employees and technicians.

Set up was easy and integrated into Active directory quick and no hassle. Users are auto synced frequently and always available. The Auto Erroll feature helps for new starters. UI looks quite dated, but its not the style but the features which is the key aspect. Along with other ManageEngine products it does what it says on the tin. Review collected by and hosted on G2.com.

It still feels very Windows 2000. The UI could be updated and more technician-friendly, but adding a bit more modern polish would bring it more in line with other Manage Engine products. Review collected by and hosted on G2.com.

I like having visibility over the number of logins and installation reports. I find the administration easy, especially when a user is removed, as it's simple to release the license for another login. Installation via sharing works very well, as does installation via GPO. I've experienced a lot of ease in these aspects. Review collected by and hosted on G2.com.

I think if there was a report showing the machine where it's installed and also the user using that machine, it would make things much easier, because today I have two independent reports, one for machine installation and another for user registration. If I had a report that combined these two pieces of information, it would be essential for me. Additionally, including the date the agent was installed on the machine in the installation report would be very good. Review collected by and hosted on G2.com.

We mainly use ADSS to enforce MFA on our domain computers and help secure our VPN access. Review collected by and hosted on G2.com.

One of the bigger things I have found that I don't like as much is that it can be a tad hard to update, especially when using it to help secure a VPN. As you have to deploy the new agent to the computers after updating it. Review collected by and hosted on G2.com.

Most helpful is not having to unlock accounts for users which is something only IT can normally do. Upsides are less micromanagement by IT on our staff and the fact that it helps us meet auditing requirements for MFA and more stringent passwords/password blacklisting. Review collected by and hosted on G2.com.

Least helpful = getting familiar with the interface and the setup process. downsides are not super intuitive and time consuming setup to configure for our environment. Review collected by and hosted on G2.com.

Our primary reason for deploying ADSSP was to add MFA to our privileged and IT administration accounts. The wide array of MFA authenticators made deploying multiple MFA's possible. Installation was easy and maintaining the system has been a breeze.

We will likely roll out the self-service portal for users to unlock their accounts and change passwords. We also plan to deploy MFA for Outlook Web Access (OWA). Review collected by and hosted on G2.com.

Frequent patch updates requiring several, manual steps. Ideally this would be done with an internal or automated update. Review collected by and hosted on G2.com.

I think the best thing about ADSSP is how flexible the product is. We have different requirements for different audiences, and we can fine-tune those requirements based on group membership. This lets us tailor the security experience to the type of user who is using the system. Review collected by and hosted on G2.com.

My biggest dislike is that it’s an on-prem system, so I have to maintain a server and handle the updates myself. Review collected by and hosted on G2.com.