--- title: Amio Reviews meta_title: 'Amio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Amio works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 23 scale: '5' date_modified: '2026-06-22' parent_category: name: Development url: https://www.g2.com/categories/development --- # Amio Reviews **Vendor:** Amio **Category:** [API Management Tools](https://www.g2.com/categories/api-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 23 ## About Amio Amio is an AI conversational platform leading the industry of customer service automation. An easy-to-use and extremely efficient solution helps your customer support team by responding to over 80 % of questions. The customer experience team benefits from 24/7 real-time support across multiple channels. And finally, the sales and marketing departments see an increase in pre-sales engagement with proactive outreach. If you have any questions about us and our solution or want to try our free trial visit our website and contact us! ## Amio Reviews ### 1. AI Fundraising **Rating:** 5.0/5.0 stars **Reviewed by:** Martin B. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Amio?** The chatbots are doing a great job with handling both the donor inquiries, and the questions from founders of public collections. The chatbot performs really well after being trained on our knowledge data and is able to answer even very random queries. **What do you dislike about Amio?** The deployment was postponed, partly because we weren’t fully prepared. However, with more effective early coordination, the process could have been more efficient. I'm looking forward to seeing more analytics features, to better understand . **What problems is Amio solving and how is that benefiting you?** Amio significantly reduces our fundraising and suppport team's workload by automating responses to both the donor and founder questions, ensuring we provide timely support during critical fundraising periods. Amio is able to automate a lot of conversations without the need of a human assistance. ### 2. User-Friendly and Chatbot Designer **Rating:** 5.0/5.0 stars **Reviewed by:** Ludvík . | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Amio?** Amio provides an incredibly user-friendly platform for creating and managing GPT chatbots specifically designed for e-commerce. The tool simplifies the process with an intuitive interface, making it easy for anyone, even without extensive technical skills, to set up a functional and effective chatbot. Additionally, the analytics feature offers great insights into the bot's performance, highlighting areas that need improvement and allowing you to optimize the bot for better customer interactions. **What do you dislike about Amio?** The only downside I've noticed is that while the tool offers high-level analytics and the ability to dig deep into specific conversations, I cannot export the data. **What problems is Amio solving and how is that benefiting you?** Amio offers a great way to reach out to our customers, solve their problems, answer their questions and generally automate the often time-consuming communication with our customers. Being represented by the Amio chatbot means we have more time to focus on activities that lead to not only improving our service, but to higher customer satisfaction. ### 3. Effortless E-commerce Chatbots with Amio **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Amio?** Amio offers an intuitive setup with its chatbot template specifically designed for e-commerce, making it quick and easy to get started. The AI/GPT integration ensures that most customer questions are handled efficiently and accurately, saving time and resources. Additionally, the use of product feeds ensures that the chatbot is always up-to-date with the latest products and information. **What do you dislike about Amio?** Occasionally, the AI might need further training to understand more complex or niche questions, but overall, it performs well. **What problems is Amio solving and how is that benefiting you?** There are two main reasons for using Amio. The first is to answer quickly to pre-sales and after-sales questions 24/7. The second is to increase online conversion by recommending the right product to our customers. ### 4. Comprehensive Chatbot/Emailbot Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Florin L. | Customer Order Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Amio?** First of all, I like the communication with the part of the Amio team, that I am working with to implement AI Chatbot and Mailbot for our company. Then, I like the tool through which we train an manage the AI. **What do you dislike about Amio?** Nothig so far. The team acts with professionalism, so there is nothing to complain about. **What problems is Amio solving and how is that benefiting you?** Amio is helping us find AI sollutions for customer interactions through the help of the AI mailbot and chatbot that we are implementing. ### 5. Amio is an affective mailbot, which makes our job easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Amio?** Its easy to use, gives a lot of options to filter the searches. **What do you dislike about Amio?** The analytics could provide more detailed informations. **What problems is Amio solving and how is that benefiting you?** Amio has streamlined our customer interactions by enabling us to build AI-powered email bot. The email automation ensures no inquiry is missed. The automation level exceeded our expectations. What is not automated is handed over to our help-desk as before. ### 6. AI Fundraising **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about Amio?** I appreciate the immediate support from Amio's success manager via Slack. The chatbots are excellent at managing donor inquiries, and the direct communication channel ensures any issues are swiftly addressed. **What do you dislike about Amio?** The deployment was delayed. However, with better initial coordination on our part, the process could have been smoother. **What problems is Amio solving and how is that benefiting you?** Amio significantly reduces our team's workload by automating responses to donor questions, ensuring we provide timely support during critical fundraising periods. ### 7. The Amio bot Review **Rating:** 5.0/5.0 stars **Reviewed by:** Michal H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Amio?** I like that the email bot is easy to use and includes valuable analytics. **What do you dislike about Amio?** There are no dislikes i can think of at this moment. **What problems is Amio solving and how is that benefiting you?** With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support. ### 8. Testing a chatbot with AI **Rating:** 4.5/5.0 stars **Reviewed by:** Radim M. | Ředitel marketingu, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Amio?** A solid and well thought out app. Easy to use and works great. We only tested the app, but it ran in heavy traffic and worked as it should. I have to give the most praise to the team who did a great job of explaining everything, helping with installation and initial setup and training. **What do you dislike about Amio?** Nothing important mattered. In the end, we did not decide on Amio because another application better met our requirements and fit better with the expected costs. **What problems is Amio solving and how is that benefiting you?** It’s solving the problem of having 24/7 fast response support. It automates a large portion of the requests coming our way ### 9. Revolutionizing Marketing Consulting with Amio.io **Rating:** 5.0/5.0 stars **Reviewed by:** Dastan T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2023 **What do you like best about Amio?** Amio.io offers seamless multichannel communication, simplifying interactions with clients. Its robust data analytics provide valuable insights for informed decision-making. Easy integration with other tools streamlines workflows, and exceptional support ensures a smooth experience. Customization options and flexibility enhance client satisfaction. Amio.io is a powerful solution for effective communication. **What do you dislike about Amio?** Limited free plan, potentially high costs for extensive usage, and a learning curve for complex customization may be considered drawbacks of Amio.io. **What problems is Amio solving and how is that benefiting you?** Amio is solving communication challenges by streamlining multichannel interactions, offering analytics for informed decisions, and providing customization for enhanced client engagement. These benefits improve overall efficiency and client satisfaction. ### 10. Amio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Amio?** The active and hands on experience with email automation from their team. **What do you dislike about Amio?** Nothing I can think of. Everything was fine. **What problems is Amio solving and how is that benefiting you?** Amio's email automation enhances our customer support processes, ensuring faster response times and more efficient assistance for our customers. This has significantly improved our customer satisfaction and overall support efficiency. ### 11. Amio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Amio?** I liked the easy onboarding process, high amount of collected leads and the help with customer service. **What do you dislike about Amio?** Right now I can't think of anything to write in this field. **What problems is Amio solving and how is that benefiting you?** It is benefitting us by automating a lot of our support requests and collecting leads from our webchat. ### 12. Amio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tijana G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Amio?** It is easy to use and user friiendly, very clear **What do you dislike about Amio?** For now, there is no thing that I dislike **What problems is Amio solving and how is that benefiting you?** Amio respond to the cliens which are searching information on web site ### 13. Best AI for support and conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Hemanth S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2023 **What do you like best about Amio?** I enjoyed using Amio as it helped to reduce my customer support workload, and it also helped to deal with multiple languages. **What do you dislike about Amio?** After business hours, it is difficult for my customers to contact me via chat support, leading to a manual email process. Hopefully, it will get fixed in the future. **What problems is Amio solving and how is that benefiting you?** Automating customer chat support which helps to increase my productivity. ### 14. Amio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan L. | IT and Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Amio?** I recently had the opportunity to try out Amio's chatbot service and I was extremely impressed with the onboarding process. The team at Amio was very helpful in getting me set up and familiar with the platform, and I appreciated the fact that they offer a free trial so that I could test out the service before committing to a subscription. One of the things that stood out to me about Amio was the ease of use of their platform. It was very intuitive and I was able to get my chatbot up and running in no time. The customer service was also top-notch, with the team being very responsive and helpful whenever I had any questions or needed assistance. Overall, I highly recommend Amio's chatbot service to anyone looking to add a chatbot to their business. The onboarding process was seamless, the platform is user-friendly, and the customer service is excellent. I'm confident that Amio will be a valuable asset to my business and I'm looking forward to working with them more in the future. **What do you dislike about Amio?** I liked everything about Amio so far!!! **What problems is Amio solving and how is that benefiting you?** It will benefit us by automating a lot of our support requests and reducing our response time to customers. ### 15. The Amio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Michal F. | Marketing Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Amio?** I enjoyed working with Amio and using their solution. The team was efficient and helped me with the onboarding process well. I would definitely recommend it to other users that are looking for an AI chatbot on their website. **What do you dislike about Amio?** Nothing to say here at this point. Label "Powerd by Amio" cant be removed. **What problems is Amio solving and how is that benefiting you?** It helps my client handle the customer requests and allows them to focus their time on more complicated requests. ### 16. My review of Amio **Rating:** 5.0/5.0 stars **Reviewed by:** Gergo H. | Customer Care assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Amio?** Fast set-up process and insightful anlytics The onboarding process was done very flawlessly by Amio's team. **What do you dislike about Amio?** Nothing I can think of yet. Everything works well, and we have all the help we need **What problems is Amio solving and how is that benefiting you?** Their tool helps us with our customer support.It automates many of the responses to our clients' questions. It makes life easier for the customer support team. ### 17. Amio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nevena D. | Customer Care Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Amio?** It was very easy to set up the bot, their team is really professional and onboarding was great. **What do you dislike about Amio?** There's definitely nothing I'd say I dislike. **What problems is Amio solving and how is that benefiting you?** It saved a lot of our time by providing automatized answers to customers. It made our and customers' every day easier :) ### 18. Easy to use intuitive platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Amio?** Smooth onboarding process, easy to use platform, good analytics dashboard **What do you dislike about Amio?** Nothing to dislike, heading in the right direction **What problems is Amio solving and how is that benefiting you?** Easily customizable, user-friendly chatbots for prospects, easy to implement ### 19. Very friendly cooperation and customer's feedbacks are actually taken into consideration **Rating:** 4.5/5.0 stars **Reviewed by:** Klára S. | Contact Center Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Amio?** Amio is constantly evolving by their customers' requests making the app very intuitive and easy to work with. **What do you dislike about Amio?** The app can be slow at times, however it should be fixed soon. **What problems is Amio solving and how is that benefiting you?** The app can be slow, I hope it will be fixed soon for me to be more effective. ### 20. Reviewing Amio **Rating:** 4.0/5.0 stars **Reviewed by:** Wenn P. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Amio?** What I like about Amio is that it helps reduce repeating questions, can help customers in multiple languages, and you can customize it to your needs! **What do you dislike about Amio?** Outside of business hours, Amio is unable to collect customers' info unless you specifically ask them to send an email/call at another time. **What problems is Amio solving and how is that benefiting you?** Amio is helping us reduce the customer support workload. It can serve customers in multiple languages and it reduces the first response time. ### 21. They are helpful and there is good communication with them in case of a small or big problem. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Amio?** They are helpful and there is good communication with them in case of a small or big problem. **What do you dislike about Amio?** Currently, there is nothing about them that I dislike. **What problems is Amio solving and how is that benefiting you?** I don't know. ### 22. Good app, perfect service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Amio?** I found the chat-bot application easy to use. Most importantly Amio team were always there to fix it. In addition, they have helped not only with the application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients. **What do you dislike about Amio?** It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team was always there to provide a quick fix. **What problems is Amio solving and how is that benefiting you?** Making customer service quicker to clients and more efficient for us as a company ### 23. High automation very quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2022 **What do you like best about Amio?** Training speed, the possibility to adjust the chat to fit your needs, a lot of features **What do you dislike about Amio?** Sometimes buggy, but those are fixed very fast **What problems is Amio solving and how is that benefiting you?** Saving costs on customer service. Saving a lot of time communicating with customers. - [View Amio pricing details and edition comparison](https://www.g2.com/products/amio/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-25+02%3A25%3A20+-0500&secure%5Bsession_id%5D=a3573632-5360-4b04-bbbf-60eec74f1c60&secure%5Btoken%5D=c70f379f1321822ec9a0e7c648d0d5d3b8d96213ce1b01635a05efa67b7b2370&format=llm_user) ## Amio Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Amio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews)