--- title: Guidejar Reviews meta_title: 'Guidejar Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Guidejar works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 22 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Guidejar Reviews **Vendor:** Guidejar **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.9/5.0 **Total Reviews:** 22 ## About Guidejar Guidejar helps teams create and share how-to guides, interactive product demos, and internal documentation — visually, clearly, and instantly. Whether you're onboarding a new teammate, rolling out a product update, or answering the same customer question for the fifth time, Guidejar turns your processes into step-by-step interactive guides that anyone can follow. From startups to growing teams, Guidejar is used to share knowledge at scale — whether it’s turning complex features into interactive demos, building a self-serve help center, or keeping internal processes clear as the team grows. Explore everything Guidejar can do at guidejar.com ## Guidejar Pros & Cons **What users like:** - Users appreciate the **ease of use** of Guidejar, making instruction building fast and seamless for everyone. (8 reviews) - Users love the **easy creation** process with GuideJar, finding customization and efficiency transformative for their documentation needs. (6 reviews) - Users love the **customization options** in Guidejar, making guides look on-brand and tailored to their needs. (4 reviews) - Users love the **extensive customization options** of Guidejar, enabling on-brand guides without needing technical skills. (4 reviews) - Users praise Guidejar for its **user-friendly interface** and efficient guide creation, enhancing communication effortlessly. (4 reviews) - Efficiency (3 reviews) - Customer Support (2 reviews) - Easy Setup (2 reviews) - Engaging Content (2 reviews) - Helpful (2 reviews) **What users dislike:** - Users find the **AI limitations** of Guidejar frustrating, particularly the lack of an interactive AI avatar for video comments. (2 reviews) - Users desire more **customization options** for embedding capabilities in Guidejar to enhance their user experience. (1 reviews) - Users feel that the **expensive pricing** of Guidejar, coupled with hidden costs, is frustrating and limiting. (1 reviews) - Users are frustrated by the **lack of guidance** regarding credit usage, leading to unexpected surprises. (1 reviews) - Users feel disappointed by the **lack of resource warning** which leads to unexpected credit depletion during use. (1 reviews) - Users wish for more **customization options** in Guidejar's embedding features to enhance their experience. (1 reviews) - Missing Features (1 reviews) - Users report **recording issues** including lack of privacy, editing limitations, and delays in support responses. (1 reviews) - Screenshot Issues (1 reviews) - Slow Performance (1 reviews) ## Guidejar Reviews ### 1. Effortless Workflow Documentation with Guidejar **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Wix Website Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Guidejar?** I like how Guidejar makes it really easy to capture workflows and turn them into clear and shareable documentation. It helps me save time by turning complex processes into simple step-by-step guides, reducing confusion, and making it easier for others to follow instructions. The automatic capture feature is great because it saves me from manually documenting every step and records the process as I go. I find the clean presentation helps make guides easy to understand and professional looking, which is especially helpful when sharing with either customers or teammates. Also, the ability to quickly edit and share guides makes it really practical for both internal use and customer-facing content. It's straightforward to set up and the intuitive interface allows our team to start creating guides almost immediately without much training. **What do you dislike about Guidejar?** There is still room for improvement in terms of advanced customization and editing flexibility. Adding more control over formatting or design would make the guides even more tailored for specific needs. **What problems is Guidejar solving and how is that benefiting you?** Guidejar saves me time by turning complex processes into simple step-by-step guides, reducing confusion and making it easier for others to follow instructions. ### 2. GuideJar Replaced Scribe for Us and Then Some **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Guidejar?** I love how customizable and easy to use GuideJar is. The support and development team moves incredibly fast. I’ve shared a few “it would be nice if it could do this” ideas, and in some cases they’ve added the functionality within a couple of weeks. They’re responsive and quick to squash bugs. We originally came in looking for an alternative to Scribe, which we had been using. At this point, GuideJar does everything Scribe could do and more, and the Enterprise pricing isn’t even close. Scribe was quoting us nearly $50,000 for the same level of functionality that GuideJar provides for under $5,000. Unlike Scribe, GuideJar is constantly improving and shipping updates. The step editor is a Markdown/WYSIWYG hybrid, which as an IT person I really appreciate. It’s fast to work in, and I can put together a clean, professional step-by-step guide in no time. I honestly don’t have anything negative to say about GuideJar at this point. Any small critiques I had early on were addressed so quickly that they’re not even relevant anymore. One thing that really sets GuideJar apart from most of the competition is that it doesn’t force you into a single way of building guides. A lot of similar tools are heavily focused on browser extensions or desktop apps where you just “click, click, click” through a process and it auto-generates a guide. That works for some people, but I’ve always preferred a more hands-on approach—taking my own screenshots, editing them, and writing steps myself. GuideJar makes both approaches easy. You can use the capture-based workflow if you want, or you can build guides manually with your own screenshots and written steps, all presented in a clean, easy-to-follow format. There are also a couple of AI integrations I haven’t really dug into yet that seem like they’d allow something like ChatGPT to reference your GuideJar knowledge base. The main integration I have implemented is SSO, which was straightforward to set up with their support team and has been working perfectly for our organization. There’s also a lot of functionality I haven’t fully explored yet that looks promising, like walkthroughs and Articles, which adds even more potential as we continue rolling it out. **What do you dislike about Guidejar?** I genuinely can't think of any negatives to GuideJar currently. **What problems is Guidejar solving and how is that benefiting you?** We are now able to create uniform, easy to follow guides for our users that we can whip up in a very short amount of time. ### 3. Exceeded all my expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Andrés M. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Guidejar?** To be honest I was amazed by all the customization available, I checked different similar 'step-by-step' builders, but not of the offered half the customization as GuideJar, specially on the configuration post-recording, as you can select specific view for your: 'Step-by-step guide' and at the same time, change the look on the 'Interactive walkthrough' options, finally, the exporting options were amazing, the ability to just 'copy and paste' the guide with the steps and images into a Doc or Word document was amazing. **What do you dislike about Guidejar?** I was not so happy to find out I had less credits than expected, it would be better to warn of any actions that could waste credits before committing, for now, any QA generation does not provide with this warning like when you want to 'voice-over', in this last action, it does show how many current credits are going to be used for using this functionality previous to executing. **What problems is Guidejar solving and how is that benefiting you?** The process for documenting a workflow was at least 80% reduced comparing to my normal manual process, so definitely the 'time-saving' would be the main solving for this tool usage. ### 4. This tool very easy to use ! **Rating:** 5.0/5.0 stars **Reviewed by:** Maulana K. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Guidejar?** Guidejar for us, make it simple to guide our visitor. The best of guidejar is Helpcenter. This feature can booster our work fast and easy with custom domain. I like it !! **What do you dislike about Guidejar?** This guidejar can't add more than one custom domain. For me multiple custom domain can boost my work. Thank You **What problems is Guidejar solving and how is that benefiting you?** This tool can solve my time problem. This Guidejar is easy to use and simple. ### 5. Effortless SOP Creation and Seamless Team Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Folasayo A. | Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2026 **What do you like best about Guidejar?** Quick to create clear step-by-step SOPs Easy to share with team members Makes onboarding and delegation smoother Clean format that is easy to follow **What do you dislike about Guidejar?** I have not had any major issues so far. If anything, I would love even more organization options as my SOP library keeps growing, but what is there already works well. **What problems is Guidejar solving and how is that benefiting you?** I am reducing training time and improving consistency. My team can follow SOPs with fewer questions, and I can update one guide instead of rewriting instructions repeatedly. ### 6. Pure Enthusiasm: Guidejar Revolutionizes Our Customer Instructions! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Guidejar?** We've long been searching for a better solution for individual customer inquiries. Previously, we relied on videos, but the downside was obvious: customers constantly had to rewind and fast-forward to follow along at their own pace. This was neither efficient nor truly customer-friendly. We wanted a more intuitive, flexible alternative. After testing Scribehow, which didn't entirely dissatisfy us but lacked the necessary customization options, we discovered Guidejar – and were immediately convinced! Since we started using Guidejar, we've been creating interactive guides that our customers love and can work through at their own pace. The positive feedback has been overwhelming: numerous customers have already told us how helpful and excellent our guides are. With Guidejar, we can not only efficiently record and edit guides, but also share them with our customers in our own brand identity. The Help Center is the absolute icing on the cake of the software. Here, we can organize our guides clearly and share them specifically with customers. Whether it's public guides for everyone or private guides for specific customer requests – Guidejar makes both effortlessly possible. Another highlight is the latest update, which enables webcam recording. Now, we can integrate personal explanations into our interactive guides and provide a genuine "personal touch." For us, Guidejar is the absolute go-to solution for guides and help desks. It has fundamentally improved our customer communication, and we wholeheartedly recommend it! **What do you dislike about Guidejar?** Honestly, there's nothing I genuinely dislike about Guidejar right now. We use it extensively, and it's an incredibly powerful tool. While it's largely fantastic, there are a couple of minor areas for potential optimization, but these are truly minor quibbles. One small area is the automatic favicon detection. It doesn't always work perfectly, and sometimes the resolution of the favicons isn't as high as in other tools like Scribehow, where it's a bit more stable. However, even when Guidejar doesn't find a favicon automatically, we can easily add it manually via a link, so it's not a major roadblock. A really cool feature for the future would be the automatic blurring of sensitive information like email addresses, names, or phone numbers. Currently, we have to manually blur these in each screenshot, which can be a bit time-consuming. Automating this would make the process even smoother. But again, these are very minor points. Overall, Guidejar is an outstanding solution, and we're incredibly happy with it. **What problems is Guidejar solving and how is that benefiting you?** Guidejar is solving a core problem for us: the inefficiency and limited effectiveness of traditional video-based customer instructions. Here's how Guidejar is directly benefiting us by solving this issue: 1. Guidejar allows us to create interactive guides that customers can navigate at their own speed. This has been a game-changer, as evidenced by the overwhelmingly positive feedback we've received. Our customers love the flexibility and ease of use, which translates to a much better experience for them. 2.We can now efficiently record, edit, and share instructions in a format that's genuinely effective. The interactive nature means customers absorb information more clearly, reducing the need for repetitive support inquiries. 3.The Help Center feature provides a centralized and organized hub for all our guides. This means we can easily manage and share both public-facing content and private, customer-specific instructions, all within one platform. This organization saves us time and ensures consistent information delivery. ### 7. Great tool and a super development team **Rating:** 5.0/5.0 stars **Reviewed by:** Marius M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Guidejar?** Easy to use, super fast and a development team that really listen to users. Covers both basic needs (for newbies) and technical needs (for more advanced and skilled users). Everything can be exported so you are not "kidnapped" in a system. **What do you dislike about Guidejar?** AI part could be a little bit enhanced, perhaps also with MCP connections to external tools. **What problems is Guidejar solving and how is that benefiting you?** Customers support and user guides: one action to achieve several goals: pdf documentation, video documentation, Markdown documentation, wordpress integration. ### 8. Streamlined Instruction Creation with Custom Branding **Rating:** 4.5/5.0 stars **Reviewed by:** Yosuke S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Guidejar?** I appreciate how Guidejar significantly reduces my time building instructions for clients, transforming a once tedious process into an efficient workflow. I love its straightforward setup, the click-by-click recording feature, and the ability to organize and edit slides quickly. The option for custom branding on instructions is also fantastic. **What do you dislike about Guidejar?** I would like the ability to edit while recording, such as switching the order of slides and adding notes during the recording process. Also, having a timed capture feature would be beneficial, as it can be challenging to click and capture the screen simultaneously. **What problems is Guidejar solving and how is that benefiting you?** Guidejar reduces the time spent building instructions by simplifying slide organization and adding annotations with custom branding, eliminating the manual screen capture and annotation process. ### 9. Unbelievably great tool for creating software demos, guides and instructional videos **Rating:** 5.0/5.0 stars **Reviewed by:** Chet K. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Guidejar?** GuideJar is extremely easy to use once you get familiar with it, and editing and creating guides is now super-easy and efficient. **What do you dislike about Guidejar?** When i first got it there were some quirks, but the team are highly responsive and fixed things very quickly. **What problems is Guidejar solving and how is that benefiting you?** GuideJar helps me create guides en-masse that are very informative. It is flexible, efficient and easy to use. I was previously considering creating time consuming screencasts. I would consider it as one of my top 3 apps I use regularly. ### 10. Great app to start managing change **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Guidejar?** Easy to use and onboard Quality of outputs Most required features are available **What do you dislike about Guidejar?** No AI avatar available to comment the videos **What problems is Guidejar solving and how is that benefiting you?** Guidejar supports us guiding our users within their CRM app ### 11. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Guidejar?** Flexibility, personalization and solid usage **What do you dislike about Guidejar?** New AI credit based solution that is requiring a new pay per use **What problems is Guidejar solving and how is that benefiting you?** Helping us share great use guides with our clients ### 12. Its not loom, but that is a good thing. They have features that loom does not! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Guidejar?** I have several team members where English is not their first language, I also have some who are not overly comfortable recording videos for clients. Guidejar enables those team members to share simple custom guides for our customers without the need to do a voice-over for a video. The customer support is also excellent! **What do you dislike about Guidejar?** There could be more optionality around the embedding capability, in terms of customising the look and feel. **What problems is Guidejar solving and how is that benefiting you?** We use guidejar for demos embedded on our website. Support for clients and in our KB. ### 13. GuideJar Perfect Tool For Travel Advisors **Rating:** 5.0/5.0 stars **Reviewed by:** Alfred W. | Travel Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Guidejar?** GuideJar is easy to easy, but most of all the training guide is super easy to understand. **What do you dislike about Guidejar?** The add AI credits feature for Appsumo Life Time purchasers. There should be a minmum about of credit each month and a pay for more if you want more credits. **What problems is Guidejar solving and how is that benefiting you?** We use GuideJar to explain to our clients the details oftheir travel invoices, itineraries, and to show them how to use related travel apps . ### 14. Affordable Game Changer for Product Demos **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Guidejar?** It’s super easy to dive right in and start building guides without needing any fancy editing skills or technical setup. One of my favorite things is the customization options, helping us keep everything looking on-brand, which is a big win. Plus, the support team (and the founrder) is quick to jump in if we need any help. **What do you dislike about Guidejar?** There’s a little bit of lag sometimes when building detailed guides, but, it hasn’t been a major issue. **What problems is Guidejar solving and how is that benefiting you?** Makes creating product demos and guides super simple, saving us tons of time on lead generation and onboarding. ### 15. My Go-To for Seamless Walkthrough Creation - Even Better with the Windows Desktop App! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Guidejar?** GuideJar is a lifesaver! It transformed how I communicate, replacing long emails and clunky documentation with engaging, interactive walkthroughs. The intuitive interface and new desktop app make guide creation a breeze, and users love them! It's efficient and effective – no more repeating myself endlessly! **What do you dislike about Guidejar?** If I *had* to find a downside to GuideJar, it's that it's almost TOO easy to get carried away with creating super detailed guides. Sometimes I need to rein myself in and remember to keep things concise! **What problems is Guidejar solving and how is that benefiting you?** GuideJar eliminates communication roadblocks! It replaces tedious emails and docs with engaging, interactive walkthroughs. My team learns faster, I save time, everyone wins! ### 16. A very good experience overall **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian c. | Head of Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Guidejar?** The screen recording and the AI integrations. Very satisfied! **What do you dislike about Guidejar?** nothing to add here, all is great until know **What problems is Guidejar solving and how is that benefiting you?** Creating Guides for our app. ### 17. The job is done well **Rating:** 5.0/5.0 stars **Reviewed by:** Navarith R. | Osteopath and naturopath, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Guidejar?** Very simple to use, quick learning curve and automation of visual tutorials. **What do you dislike about Guidejar?** Maybe the possibility to clone our voices. **What problems is Guidejar solving and how is that benefiting you?** It helps to make a demo without recording my screen so I don't waste my time doing it. ### 18. Great demos **Rating:** 4.0/5.0 stars **Reviewed by:** talal b. | مستشار أعمال, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Guidejar?** Displaying the evidence interactively, as well as the possibility of downloading it in video format, and the ability to customize the evidence to suit my needs. **What do you dislike about Guidejar?** I would record evidence in my own voice, and there is no privacy for team members. There is also a delay in support in responding to inquiries **What problems is Guidejar solving and how is that benefiting you?** Through the platform, I can provide demos and guides to customers in a timely manner ### 19. Highly Recommended Easy to Use Product Demo Video Creation Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Guidejar?** The ease with which we can quickly create step by step guides and interactive videos is highly commendable! **What do you dislike about Guidejar?** Tool uses credits per character for using AI features. If making the same changes again in the same video, it uses the same credits again. This should not happen and can be rectified in future. **What problems is Guidejar solving and how is that benefiting you?** It helps me to quickly create training guides and how to videos and implement them in my existing systems quite conveniently. ### 20. Very easy to use browser plugin **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Guidejar?** - Easy to use browser plugin - Simple to edit after capturing a guide - Easy to brand with my company branding - AI voiceovers sound better than some AI voices **What do you dislike about Guidejar?** - AI voiceover costs extra even with a premium subscription **What problems is Guidejar solving and how is that benefiting you?** Allow our clients to access clear help guides, which can hopefully reduce the number of help enquiries we're required to action. ### 21. good **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulla A. | founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Guidejar?** easy to use UI, features are ready good for SMES **What do you dislike about Guidejar?** AI credit hidden cost, and the tier does not even come with free credit for AI **What problems is Guidejar solving and how is that benefiting you?** knowledge base ### 22. Great intuitive products **Rating:** 4.5/5.0 stars **Reviewed by:** Dario G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Guidejar?** Very simple with a fast learning curve platform **What do you dislike about Guidejar?** better features still under development, the roadmap is promising **What problems is Guidejar solving and how is that benefiting you?** Easy demo and guide implementation - [View Guidejar pricing details and edition comparison](https://www.g2.com/products/guidejar/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+12%3A17%3A51+-0500&secure%5Bsession_id%5D=2790accf-a115-4593-9175-8a598c3ad273&secure%5Btoken%5D=33f919cd38c8edea14c4e652b65c9f26d51a1645d3a568f74023f006c9646852&format=llm_user) ## Guidejar Integrations - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) ## Guidejar Features **Prospect Engagement** - Live Demonstration - Guided Demos - Multiple Personas - Interactive Product Tour **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Demo Management** - Templates - Demo Creation - Demo Storage - Custom Branding - Integrations - Editing - Security - Mobile App Demos **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Generative AI** - AI Text Generation **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar ## Top Guidejar Alternatives - [Supademo](https://www.g2.com/products/supademo/reviews) - 4.7/5.0 (557 reviews) - [Storylane](https://www.g2.com/products/storylane/reviews) - 4.7/5.0 (1,492 reviews) - [Chameleon](https://www.g2.com/products/chameleon/reviews) - 4.4/5.0 (353 reviews)