RingEX Reviews & Product Details

We're a mid sized office with sales, support, billing, and accounting all sharing one main number, and our old menu was this flat list that confused even our own new employees half the time, let alone customers. Built out a proper multi level menu instead, so pressing one option for support actually branches into sub options, billing questions versus technical issues, instead of dumping everyone into one general queue regardless of what they actually needed. Misrouted calls dropped noticeably once people could actually navigate to the right sub department themselves. Review collected by and hosted on G2.com.

Went a little overboard with how many levels deep I built it at first, had someone complain they pressed through three menus before finally reaching a person, had to flatten it back down once I realized I'd made it more confusing trying to be too specific. Review collected by and hosted on G2.com.

I'm in real estate and used to scribble notes on my phone right after a showing so I wouldn't forget what a buyer said they cared about, then type up a proper follow up email later that night when I actually had time. RingSense just does that automatically now, call ends and I've got a summary with the actual points the buyer raised sitting there waiting, kitchen needs updating, wants a bigger yard, whatever it was. I just copy the relevant bit into my follow up instead of trying to recall it from memory hours later. Review collected by and hosted on G2.com.

It occasionally picks up background noise from the car, I take a lot of these calls driving between showings, and mislabels a bit of road noise as something the buyer said, so I still skim the summary before trusting it fully. Review collected by and hosted on G2.com.

I appreciate the stability of RingEX's platform, which is the most appealing aspect for me. The robust stability ensures that the system requires fewer labor hours for support, effectively preventing revenue loss when sites go down and cannot perform crucial functions like making phone calls or scheduling appointments. This stability is essential as it facilitates seamless operations, reducing downtime and enhancing overall performance. Furthermore, the initial setup of RingEX was easy, which is another significant advantage. The platform's stability was likely a critical factor in the decision to switch to RingEX, suggesting an understanding of its importance. Additionally, with a perfect score of 10 in terms of recommending RingEX to others, it's clear that my experience with the platform has been highly favorable. Review collected by and hosted on G2.com.

Support tends to be not the best, even though we have advanced support, which makes it a little bit easier. Historically, RingCentral's out-of-country support is less than desirable. Review collected by and hosted on G2.com.

This is embarrassing but I was literally sitting at my desk when an important client call came through, except it rang on my desk phone while my laptop app sat silent and my cell was in the other room, and by the time I noticed it had already gone to voicemail. Set up simultaneous ring across desk phone, the desktop app, and my mobile after that, so now literally every device rings at once, no more one specific device happening to be the one that catches it. Small thing but genuinely fixed an actual problem I was having weekly, not hypothetically. Review collected by and hosted on G2.com.

Getting simultaneous ring configured correctly the first time was fiddlier than I expected, I had the desktop app and mobile ringing fine but forgot to adjust the desk handset's ring delay, so it lagged a beat behind the others for a couple weeks before I noticed and fixed the setting. Review collected by and hosted on G2.com.

I use RingEX for business calls, messaging, and seamless team communication all in one platform. It has streamlined our communication by keeping calls, messages, and team collaborations in one place, which is very helpful. I mostly like the messaging application interface and team communication. The ability to use RingEX on the desktop application, desk phone, voice over IP phones, and mobile apps is very helpful. It ensures I don't miss any calls, whether I'm at my desk, using my cell phone, or attending meetings on my desktop. The setup was straightforward thanks to the support team, making it an easy process. I find that RingEX fulfills all the requirements we were looking for in a communication tool. Review collected by and hosted on G2.com.

I feel that the RingEX mobile app can be slow at times, which is a bit frustrating. Also, RingEX is a little bit expensive compared to other VoIP applications, which is something I wish could be improved. Review collected by and hosted on G2.com.

Our biggest problem was not really call quality. It was knowing what happened after a customer called. Someone would answer, take a note, and the rest of the team would have no idea whether the issue was being handled. With RingEX, we have a much clearer setup for extensions, call transfers, and team availability. I can send a call to the right person without having to message them first, and people can take calls from the app when they are away from their desk. Review collected by and hosted on G2.com.

The admin side has more options than we needed at first. We spent a little too much time changing call rules and testing different routing setups before settling on something simple. Once we stopped trying to customize everything, it became much easier to manage. Review collected by and hosted on G2.com.

We run a small medical office and used to constantly hear "I called and left a message" from patients when nothing ever came through on our end, no way to actually verify who was telling the truth. RingEX logs and tracks every call, incoming and outgoing, so now we can pull up whether someone actually called or not instead of just taking their word for it. Call park's been handy day to day too, front desk can park a call and have it picked up at any extension in the back office instead of doing an awkward transfer that sometimes drops. Review collected by and hosted on G2.com.

Can't think of much that's genuinely bothered us, if I had to nitpick, the admin portal reorganized some settings recently and a few things moved to new menus, so I had to hunt around for a setting that used to be somewhere else. Review collected by and hosted on G2.com.

Managing phones across three offices meant I only found out a line had an issue when someone finally complained it wasn't ringing through. The device analytics dashboard actually shows connection status and call quality per device, so I caught a desk phone at our satellite office silently dropping calls for two days before anyone there bothered mentioning it. Also lean on call volume analytics to justify headcount requests, I can show leadership actual peak call times instead of just saying "we're busy" and hoping they trust me. Review collected by and hosted on G2.com.

The analytics interface itself isn't super intuitive if you're not used to digging through dashboards, took me a good while poking around before I found where device-level detail actually lived versus the general overview. Review collected by and hosted on G2.com.

We've got sales reps who used to just text customers from their own cell phones since there was not a real business option, which meant client conversations lived on someone's personal device and disappeared if they left the company. RingEX's business SMS ties texting to the actual business numbers, so if a rep leaves, that conversation history stays with us instead of walking out the door with their phone. Also started using the shared SMS inbox for our support line, more than one person can see and respond to the same incoming texts instead of only whoever's phone it landed on. Review collected by and hosted on G2.com.

There's a monthly text limit per user before extra charges kick in, we blew past it in a busy month running an SMS campaign and the bill was a bit higher than we planned for. Review collected by and hosted on G2.com.

We've got locations in three different time zones and used to have someone manually flip on the "closed" voicemail message for each office by hand every evening, more than once someone forgot and a customer got confused on when we're actually open. RingEX lets us set business hours per location and calls route automatically based on time, no manual switching needed. Voicemail transcription has helped too, front desk can skim what a voicemail says instead of listening to a bunch of messages back to back before responding. Review collected by and hosted on G2.com.

Setting up separate call flows for each location took some hand-holding from support initially, wasn't as intuitive as just picking a template, had to build each one from scratch to match how that office actually operates. Review collected by and hosted on G2.com.