RingEX Reviews & Product Details

What I like best about RingEX is how it brings everything I need for communication into one unified platform. Instead of juggling separate tools for calls, messaging, and meetings, I can do it all in one place, which saves time and keeps my work more organized.

The call quality and reliability are strong, and features like call routing and voicemail‑to‑email make managing conversations much smoother. I also really appreciate how the system stays in sync across desktop and mobile, so I can stay connected whether I’m at my desk or on the go. Overall, RingEX has made my communication more efficient and less fragmented, helping me focus on what matters most. Review collected by and hosted on G2.com.

While RingEX has been very helpful overall, there are a few things that have been less than ideal for me. First, the interface can sometimes feel a bit overwhelming at first — especially with so many features packed in — and it took me a while to get comfortable navigating everything.

I’ve also noticed that the mobile app, though functional, doesn’t always feel as smooth or responsive as the desktop version, which can be frustrating when I’m trying to work on the go. Some advanced features I’d like to use more often require a bit of setup or technical knowledge, and I’ve had to spend extra time figuring those out.

Lastly, there have been occasions where support response times were slower than I expected, so getting help wasn’t always as quick as I hoped. Overall, these issues haven’t outweighed the benefits, but they’re areas where I think RingEX could improve.” Review collected by and hosted on G2.com.

What I like best about RingEX is how seamlessly the platform brings communication and collaboration together. I love the technology behind it—everything feels modern, intuitive, and built to make work easier. The features are incredibly reliable and user-friendly, from the call handling and messaging tools to the video meetings and integrations. It’s clear that a lot of thought went into making the system efficient and easy to navigate. Overall, I genuinely enjoy using RingEX, and its technology and features make a big difference in my productivity every day. Customer support is amazing and so helpful! Review collected by and hosted on G2.com.

While RingEX offers a lot of great features, there are a few areas that could be improved. At times, the system can feel a bit complex, especially when navigating between different tools or settings. Occasionally, call quality can fluctuate depending on network conditions, and updates sometimes change the layout in ways that take time to get used to. None of these issues are deal-breakers, but refining the interface and improving consistency would make the experience even better. Review collected by and hosted on G2.com.

What I like most about RingEX is how simple and easy the system is to use. We recently switched from a cumbersome Cisco setup, and the difference has been huge. Everything is easier to navigate, and finding what you need is quick. The implementation was straightforward, and their customer support has been great from the start. The feature set is solid, and I haven’t run into anything I couldn’t do. Integrating RingEX with other apps, such as Teams, was quick and painless. I use the system every day and couldn’t be happier. Review collected by and hosted on G2.com.

I have yet to find anything that I don't like about the system. Review collected by and hosted on G2.com.

RingCentral has completely streamlined our communication workflow. We rely on the platform for phone, messaging, and online faxing — all of which are intuitive, reliable, and incredibly convenient. The system is easy for our staff to navigate, the mobile app lets us stay connected anywhere, and the online fax feature has saved us countless hours. It has genuinely improved the efficiency of our business. Highly recommend RingCentral to any office looking for a modern, user-friendly communications solution. Review collected by and hosted on G2.com.

Setting up new groups or adding new users. I do not have to do this often, but I always struggle setting up. Review collected by and hosted on G2.com.

I really appreciate all the features that RingEx provides. I especially enjoy using Air, although I think its booking features could use some improvement. Review collected by and hosted on G2.com.

While RingCentral offers robust features and functionality, my experience as a solo business owner has revealed several areas for improvement in both onboarding support and platform flexibility.

Onboarding and Account Management

As an online business setup, I was not assigned an account manager and received no proactive outreach during the critical implementation phase. When I initiated contact for assistance, the support representatives provided inconsistent information and failed to follow through on commitments. This left me navigating the platform setup independently with numerous unresolved questions. A dedicated onboarding specialist who actively engages new customers would significantly improve the initial experience rather than relying solely on self service resources like Ring University.

Feature Limitations for Solo Entrepreneurs

The platform's architecture appears optimized for team environments, which creates inefficiencies for single user businesses. Many features remain unutilized in my current configuration, representing unnecessary overhead for a solo operation.

Most critically, RingCentral's handling of multiple phone numbers presents a significant operational challenge. My previous platform allowed a single user account to manage two distinct numbers (toll free and local) for separate business entities, with full SMS/MMS capabilities and clear customer identification for each line. This functionality enabled appropriate auto responses and maintained clear business separation without requiring additional user licenses.

RingCentral's current structure requires separate user accounts for this same functionality, effectively doubling my operational costs a substantial burden for small business budgets.

Feature Parity Request

As a RingEX Ultra user, I would greatly benefit from access to the omnichannel capabilities currently exclusive to the CX platform. The ability to engage customers seamlessly across multiple communication channels would enhance customer experience and streamline operations, even for smaller businesses. This feature integration would provide significant value without requiring a full platform migration.

Recommendations for Improvement

*Implement true multi-site/multi-number functionality within single user accounts

*Develop a structured onboarding program with dedicated specialists for new customers

*Update and maintain help documentation to align with current platform features and eliminate broken links

*Consider creating a tier specifically designed for solo entrepreneurs with appropriate feature sets and pricing

While RingCentral's core technology is solid, addressing these gaps would make it a more viable solution for the growing segment of solo business owners and micro-enterprises. Review collected by and hosted on G2.com.

The variety of technology that can access the RingEx services. Makes it easy to sell to end-users as they get to use what they think is best for them. Review collected by and hosted on G2.com.

Nothing at this point. Setup was supported by the professional services. The service itself has had no issues. Review collected by and hosted on G2.com.

The RingEx is very easy to use, it allows you to call and accept call anywhere when you download the Ring central application on your mobile phone. the reception of the voice is very clear. moreover if you have any issues there's tech support is always available to assist you. Review collected by and hosted on G2.com.

I couldn't tell anything bad about the products, so far we are satisfied with performance. Review collected by and hosted on G2.com.

The task manager enables me to monitor workflows across different departments and teams effectively. The meeting features are exactly what we need to maintain momentum on the business side. I really enjoy the chat functionality, and the GIFs add a fun, lighthearted touch. Having access to a wide range of phone and IVR options allows us to keep growing without ever missing a call.

Customer support is a phone call or ticket away. Always friendly and thorough. Review collected by and hosted on G2.com.

Sometimes, when I check off recurring tasks, they do not reappear as expected. This issue can be frustrating when trying to keep track of ongoing responsibilities. Review collected by and hosted on G2.com.

The ease of use and rapid implementation were impressive, allowing our employees to adapt quickly with minimal training. The platform offers many features, including video, voice, messaging, and integration capabilities. Additionally, the support team is both knowledgeable and highly responsive. I also frequently of use the support button to ask for support if I have some queries Review collected by and hosted on G2.com.

If you lack basic VOIP experience, the initial setup can feel overwhelming. I understand that some integrations naturally require effort, but occasional call quality issues may affect reliability. Additionally, I found that the live reports and analytics could use more context and would benefit from being more user-friendly, especially for those not technically inclined. Review collected by and hosted on G2.com.

RingEX provides a lot of customization and functionality to meet diverse needs, which I think is very important since this program isn't specific to any industry or area of business. From an admin standpoint, setting up a new user is pretty easy, and I especially like a newer update of being able to schedule the invitation email in advance. That's very helpful!

We have three office locations with staff working remotely some of the time and calls run smoothly as if everyone was in one place. The RingCentral chat is also very nice, as is the ability to text our clients from within the desktop app.

I recently contacted support in order to cancel some extra RingEX licenses we were not using during our contract renewal period and they made if very easy. It only took one chat session to accomplish exactly what I needed to, and quickly.

We use the RC video very frequently and sometimes record meetings and both are easy to use. I love that you can send a link to a video participant and they do not need to download the program to join a video call. Makes it very easy for them and we rarely have anyone who experiences issues getting into the video call.

Sending faxes is easy and received faxes can easily be forwarded via email to the proper person in our team. Text messages and voicemails can also be easily transferred. Review collected by and hosted on G2.com.

I've found that some settings in the admin portal move randomly and become difficult to find. We also have had issues with certain settings within the admin portal changing on their own and that is very frustrating. Luckily this isn't a common issue, but the one we've experienced is incoming calls get routed to a welcome message (which ends up being our voicemail recording) instead of ringing through. It hasn't happened recently, but has happened several times. Maybe this is fixed now, I do not know.

Recording a new voicemail is easy enough form the handset, but navigating to the importing/exporting so that the voicemail plays both during and after hours is a bit labor-intensive. I also wish voicemails could be saved from within the RC admin portal.

Features/settings in the admin portal that we don't use often are sometimes difficult to find/get to as it's not as intuitively located as I think it could be. Review collected by and hosted on G2.com.