Compare Drift and Qualified 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Mid-Market (70.1% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Contact Us
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansQualified
Star Rating
(1,457)4.9 out of 5
Market Segments
Mid-Market (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualified excels in user support, with many praising its "elite support model" and the helpfulness of team members like Brittanyy. In contrast, while Drift has a solid support system, users have noted occasional routing bugs that can disrupt the experience.
- Users say that Qualified's AI capabilities, particularly with its AI SDR Agent named Piper, significantly enhance lead qualification and meeting scheduling. This feature allows for 24/7 automation, which users find invaluable. Drift, while offering AI tools, has received mixed feedback regarding its effectiveness in lead qualification.
- Reviewers mention that Qualified's intuitive interface makes it easy to navigate complex conversations, which is a standout feature for many users. Drift, on the other hand, has been described as "very good" but has faced criticism for its setup process, which some users find less straightforward.
- According to verified reviews, Qualified has a higher overall satisfaction score, reflecting a more favorable user experience. Users appreciate the platform's ability to run different sales routes effectively, while Drift's user experience is seen as good but not as polished.
- G2 reviewers highlight that Qualified's recent updates and features are well-received, with users noting the product's ability to adapt to their needs. Drift, while still a competent tool, has fewer recent reviews, suggesting it may not be evolving as quickly in response to user feedback.
- Users report that Drift's web version is functional and impressive, but they also mention some limitations in customization options compared to Qualified, which offers a more robust customization interface that users find beneficial for tailoring their workflows.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Drift
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.7
1,019
9.6
1,145
Ease of Use
8.7
1,032
9.2
1,158
Ease of Setup
8.4
508
9.2
849
Ease of Admin
8.5
473
9.2
831
Quality of Support
8.8
940
9.9
1,147
Has the product been a good partner in doing business?
8.9
472
9.9
849
Product Direction (% positive)
8.9
997
9.9
1,080
Features by Category
Messenger
8.5
203
|
Verified
9.3
351
|
Verified
8.2
201
|
Verified
9.1
410
|
Verified
9.1
273
|
Verified
9.6
442
|
Verified
8.5
250
|
Verified
9.2
404
|
Verified
Channels
7.9
116
|
Verified
Feature Not Available
8.9
250
|
Verified
9.6
432
|
Verified
7.7
91
|
Verified
7.3
173
7.6
81
|
Verified
Feature Not Available
7.8
90
|
Verified
8.5
174
|
Verified
Customers
8.6
225
|
Verified
9.4
387
|
Verified
8.4
202
|
Verified
9.4
334
|
Verified
8.1
241
|
Verified
9.1
408
|
Verified
8.7
242
|
Verified
9.5
399
|
Verified
8.5
246
|
Verified
9.4
392
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
40
Not enough data
8.4
34
Not enough data
8.9
42
Not enough data
8.8
40
Not enough data
9.1
42
Not enough data
8.6
37
Not enough data
8.7
36
Lead Facilitation
8.9
315
|
Verified
9.6
73
|
Verified
8.2
309
|
Verified
9.2
73
|
Verified
8.2
288
|
Verified
9.2
63
|
Verified
8.7
305
|
Verified
9.7
78
|
Verified
Organization
8.0
265
|
Verified
9.3
54
|
Verified
8.0
269
|
Verified
9.3
57
|
Verified
8.3
278
|
Verified
9.3
66
|
Verified
Performance Analysis
7.8
241
|
Verified
9.1
45
|
Verified
8.0
261
|
Verified
9.5
48
|
Verified
Sales Analysis
7.5
215
|
Verified
8.8
44
|
Verified
7.7
221
|
Verified
8.8
42
|
Verified
Generative AI
7.5
87
9.5
44
7.6
85
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
201
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
Not enough data
9.5
36
Not enough data
9.6
37
Not enough data
9.6
35
Automation - AI Agents
Not enough data
9.7
30
Not enough data
9.3
30
Not enough data
9.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
34
Not enough data
9.7
35
Not enough data
9.8
35
Autonomy - AI Agents
Not enough data
9.4
33
Not enough data
9.5
32
Not enough data
9.8
30
Not enough data
9.4
30
Generative AI
Not enough data
9.6
29
Not enough data
9.6
29
Responses
8.2
280
9.4
532
8.3
268
9.5
505
8.4
303
9.6
536
8.1
273
9.3
451
8.0
228
9.0
365
Platform
8.9
309
9.7
550
8.4
291
9.5
542
8.4
275
9.4
510
8.1
281
9.3
531
7.9
240
9.2
417
8.4
261
9.4
473
8.2
286
9.5
485
Generative AI
7.7
84
9.0
180
7.7
82
8.9
174
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
7.9
31
Not enough data
7.7
31
Not enough data
Notifications
Not enough data
9.3
218
Not enough data
9.2
204
Not enough data
9.4
221
Settings
Not enough data
9.4
221
Not enough data
9.5
229
Not enough data
9.5
218
Personalization
Not enough data
9.4
222
Not enough data
9.5
206
Integrations
Not enough data
9.4
219
Not enough data
9.6
240
Not enough data
7.7
152
Not enough data
8.6
183
Not enough data
8.9
184
Generative AI
Not enough data
9.0
113
Not enough data
8.9
101
Not enough data
8.5
91
Not enough data
8.7
91
Not enough data
8.3
86
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.6
26
Integrations
7.4
92
8.5
113
7.9
95
9.1
131
7.8
91
Feature Not Available
7.3
88
Feature Not Available
8.0
95
9.6
154
Branding & Customizatio
8.2
94
9.2
143
8.3
93
9.3
137
7.9
90
9.2
121
Automatic Rules & Configurations
8.5
96
9.5
150
8.2
90
9.5
141
8.1
93
9.2
138
Agentic AI - Business Scheduling
Not enough data
9.4
15
Not enough data
9.5
14
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
9.3
48
7.9
30
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
7.7
83
9.1
153
7.7
81
9.1
149
7.3
81
8.5
104
Communication
9.2
543
|
Verified
9.7
653
|
Verified
8.5
539
|
Verified
9.4
635
|
Verified
7.8
323
|
Verified
8.7
393
8.6
415
|
Verified
9.4
487
|
Verified
7.9
189
9.1
421
|
Verified
Internal Use
8.4
461
|
Verified
9.4
567
|
Verified
8.7
471
|
Verified
9.3
520
|
Verified
8.5
472
|
Verified
9.5
570
|
Verified
8.2
409
|
Verified
9.3
528
|
Verified
8.3
372
|
Verified
9.1
413
|
Verified
8.1
402
|
Verified
9.3
511
|
Verified
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.6
59
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
9.4
71
Not enough data
8.8
56
Not enough data
8.1
50
Not enough data
9.6
84
Not enough data
9.2
74
Autonomy
Not enough data
8.9
63
Not enough data
9.1
65
Not enough data
9.0
64
Not enough data
8.8
62
Outbound Sales
Not enough data
9.3
59
Not enough data
9.0
57
Not enough data
8.4
50
Not enough data
9.3
64
Not enough data
9.1
56
Inbound Sales
Not enough data
9.0
62
Not enough data
9.4
74
Not enough data
8.8
56
Not enough data
9.6
83
Not enough data
9.4
80
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Qualified are categorized as Business Scheduling, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat
Unique Categories
Drift is categorized as Conversational Support, Customer Self-Service, and Customer Service Automation
Qualified is categorized as AI SDRs, Buyer Intent Data Providers, Online Appointment Scheduling, Salesforce AppExchange Apps, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
44.0%
Information Technology and Services
18.8%
Computer & Network Security
4.1%
Marketing and Advertising
4.0%
Financial Services
3.3%
Other
25.7%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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