--- title: Qualified Reviews meta_title: 'Qualified Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1519 reviews by the users' company size, role or industry to find out how Qualified works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 1519 scale: '5' date_modified: '2026-07-23' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Qualified Reviews **Vendor:** Qualified.com **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.9/5.0 **Total Reviews:** 1,519 ## About Qualified Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. ## Qualified Pros & Cons **What users like:** - Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. (279 reviews) - Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. (266 reviews) - Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. (217 reviews) - Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. (211 reviews) - Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. (179 reviews) - Customer Engagement (152 reviews) - Lead Generation (149 reviews) - Efficiency (148 reviews) - Automation (145 reviews) - Time-saving (140 reviews) **What users dislike:** - Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. (85 reviews) - Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. (84 reviews) - Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. (46 reviews) - Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. (42 reviews) - Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. (41 reviews) - Limitations (34 reviews) - Integration Issues (33 reviews) - Users feel the **limited features** of Qualified restrict customization, affecting their workflow and overall satisfaction. (32 reviews) - Feature Issues (27 reviews) - Not Intuitive (27 reviews) ## Qualified Reviews ### 1. Intuitive Platform with Exceptional Support and Time-Saving Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Qualified?** I like how quickly they release new features that solve real marketing pain points. The tool uses our data and context to create better messaging for each persona, which saves us time. I also like that we get early access to try new features, so we can see the benefits right away and give feedback. **What do you dislike about Qualified?** It takes time to learn the tool. There are a lot of settings to get used to, and setting up prompts isn’t always quick. Luckily, our consultant is very helpful, which makes the learning curve easier. **What problems is Qualified solving and how is that benefiting you?** Qualified helps our BDR team focus on higher-priority work instead of spending most of their time on inbound tasks. The AI chatbot handles meeting bookings, routes them quickly, and gets them assigned right away. This saves the team time and keeps our follow-up fast. ### 2. Effortless Setup and Powerful AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Jack B. | Sales Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Qualified?** I find Qualified's setup process to be very easy, and their team is awesome to work with, which made the implementation go smoothly. I love how the platform solves crucial issues like reducing the time to action for prospects visiting our website. The insights it provides on visitor activity and intent data are invaluable, allowing us to tailor the experience for our prospects effectively. One of the standout features for me is the AI SDR, which enhances our workflow by allowing prospects to book directly onto our reps' calendars. This feature eliminates back-and-forth communication, enabling us to seat prospects more efficiently and accelerate our response times. The automation aspect of Qualified also holds significant importance for me, as it streamlines our processes and increases efficiency. Given these advantages, I would gladly purchase Qualified again, and I rate it a perfect 10 out of 10 on the recommendation scale due to its comprehensive AI and automation features, making it an excellent tool for our operations. **What do you dislike about Qualified?** N/A **What problems is Qualified solving and how is that benefiting you?** I use Qualified to reduce the time to action for website prospects with insights and intent data, enhancing the prospect experience and speeding up workflow by allowing direct bookings onto reps' calendars, thus eliminating back-and-forth communication. ### 3. Easy Meeting Booking with Qualified's Chat System **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Qualified?** I love how Qualified effectively supports us in booking meetings directly from our website with its user-friendly chat system, which is intuitive and aligns well with our organizational needs. I appreciate Qualified's ability to bridge the speed-to-lead gap that often occurs with other Marketing Automation tools, providing a seamless and efficient solution. The customizability offered by Qualified is incredibly useful, allowing us to tailor the features to suit our specific requirements. Furthermore, the AI chatbot is particularly valuable, as it adeptly assists prospects by answering their questions and efficiently scheduling meetings for our team. **What do you dislike about Qualified?** none at this time **What problems is Qualified solving and how is that benefiting you?** I use Qualified to book meetings directly from our website, bridging the speed-to-lead gap caused by other Marketing Automation tools. Its AI chatbot efficiently answers prospect questions and schedules meetings, enhancing our team’s productivity. ### 4. Great tool, excellent client success team. **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan B. | Content Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Qualified?** The Qualified tool itself is very user friendly. For someone who has no code experience, I have been able to easily navigate the tool, set up personalized offers for visitors to our site and work with our AI SDR to capture high quality leads. Our Success Architect Lily has been instrumental in helping us get more complex campaigns off the ground by troubleshooting issues with us, and being hands on in the setup. She's always available to answer questions, provide resources and point us in the right direction. **What do you dislike about Qualified?** I think one of the only downsides is that sometimes we are looking for features that have not yet been implemented. Usually these items are on the roadmap which is good. **What problems is Qualified solving and how is that benefiting you?** By using the AI SDR on our website, we now have a tool that can provide 24/7 support on the website when the sales team isn't always available. Our AI SDR also helps us screen leads to be sure the sales team is only interacting with the highest quality leads. This has helped our sales team be more efficient with their time. ### 5. Amazing team helping us build an amazing experience on Qualified **Rating:** 5.0/5.0 stars **Reviewed by:** Alexia D. | Campaign Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Qualified?** Qualified is a great tool that has been so exciting to implement with the help of our Success Architect, Alise. The set up initially seemed intimidating but with the extensive onboarding documents and weekly meetings with Alise, our team has been able to adopt the product quickly. In this process we've really learned that the sky is the limit with this tool. It has has been easy to integrate with our CRM and SFDC instance. It has been exciting to set up our AI SDR, Alexa. The AI SDR's chatbot feature has been great tool for our website and has delivered real ROI through meetings booked. We are starting to leverage our AI SDR through Qualified email campaigns and cannot wait to see what kind of results we get. We are excited to continue to grow our knowledge, instances, and pipeline with Qualified. **What do you dislike about Qualified?** None I can currently think of, the system seemed intimidating upon our initial start but with each week, I become more comfortable with the system. **What problems is Qualified solving and how is that benefiting you?** It is helping us get to leads quicker, book meetings, qualify leads, nurture leads that haven't booked. ### 6. Qualified is the future **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Qualified?** Easy to use The platform has an intuitive interface that doesn't require extensive training to get started. Navigation is straightforward, and the key features are easily accessible without having to dig through multiple menus. Even team members who aren't particularly tech-savvy were able to pick it up quickly. Great onboarding with our Success Architect Tom Aveling Tom was exceptional throughout our implementation process. He was responsive, knowledgeable, and took the time to understand our specific business needs. Rather than just walking us through generic features, he helped customize our setup to match our sales process and provided practical tips that we're still using today. His expertise made what could have been a complicated rollout feel seamless. Saving time with the BDR team - they can focus on qualifying prospects rather than trying to find prospects This has been a game-changer for our business development reps. Instead of spending hours emailing and calling trailers or people who engaged with our old chat system, they now have a steady stream of booked meetings. Our BDRs can spend their time having meaningful conversations with prospects who are already engaged, which has significantly improved their conversion rates and job satisfaction. Better prepared for meetings by seeing the pages prospects have viewed The visitor tracking gives our sales team incredible insight before they even hop on a call. Knowing which product pages someone visited, how much time they spent on pricing, or whether they downloaded resources helps our reps tailor their approach and ask more relevant questions. We're having much more productive initial conversations as a result. The SDR Chat Bot books meetings without making it complicated for our prospects Ava handles meeting scheduling smoothly and naturally. Prospects can book time directly through the chat without being redirected to multiple pages or having to fill out lengthy forms. The conversation flow feels human-like, and it integrates seamlessly with our calendar system. We've seen a noticeable increase in meeting bookings since implementing it. **What do you dislike about Qualified?** Our support team also uses Qualified and sometimes the chatbot will send out false information. **What problems is Qualified solving and how is that benefiting you?** Eliminating inefficient manual chat that wasn't converting Before Qualified, our BDRs were spending countless hours manually monitoring and responding to website chat inquiries. Despite all that time investment, very few of these conversations actually resulted in booked meetings. The manual process was labor-intensive and often led to delayed responses when prospects were ready to engage. Now with Qualified's automated systems, meetings get booked automatically without requiring constant human oversight. This has freed up our BDR team to focus on higher-value activities while actually increasing our meeting booking rate. Streamlining the lead follow-up process Previously, when someone filled out our contact or sales form, we had to manually reach out via email or phone to try to schedule a meeting - often playing phone tag or waiting days for responses. This created friction in our sales process and meant we sometimes lost hot leads who were ready to talk immediately. Now, Qualified automatically offers prospects the opportunity to book a time to speak with a rep right after they submit a form. This strikes while the iron is hot and eliminates the back-and-forth scheduling dance. We're capturing more qualified leads and getting them into our sales pipeline much faster than before. The overall benefit is that we've transformed our website from a passive information source into an active lead generation and qualification machine, while simultaneously making our team more efficient and our prospects' experience more seamless. Here are some of our results since launching April 27th: 6,418 conversations with visitors 690 meetings booked (60.5% meeting offered to booked conversion rate) 390 new leads created 59% reply rate on AI email follow ups to visitors that are offered a meeting by Ava on the website but don't schedule a time! Since launching, Ava has not only boosted website engagement but also improved the user experience with instant responses, personalized interactions, and smart guidance—helping your team scale and convert more effectively ### 7. Exceptional Service and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Marketing Technology & Data Strategy Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Qualified?** Beyond the tool itself being extremely user-friendly, the service provided by QSA's has set a new benchmark for me when evaluating other organizations. Their support and dedication make them feel like a true extension of our own marketing team. **What do you dislike about Qualified?** There are some efficiencies in usage I'd like to see- I frequently see my feature requests come through to production but I'd like to have a visible backlog for those of us who make a lot of them **What problems is Qualified solving and how is that benefiting you?** This helps significantly reduce the delay between when prospects want to meet with sales and when the meeting is actually scheduled. ### 8. Outstanding tool. Even better partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Brad B. | Sr. Director, Marketing & Sales Operatoins, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Qualified?** Our Success Architect is easily the best I've ever worked with, and I've worked with dozens across dozens of SaaS tools. Qualified is absolutely committed to our success. The tool itself has every feature I could possibly imagine for enhancing a 1:1 experience on our website, and our Success Architect takes steps to understand our short and long term goals and is constantly suggesting ways we can better leverage Qualified to support those goals (and not just the ones that are 'upsellable'). Recently, we made the decision to add AI chat to our Qualified environment, and once again, our Success Architect guided us through every stage, always checking in on our priorities and making sure we delivered an outstanding experience to our site visitors. As someone who works a lot of go to market AI, Qualified's AI chat was the easiest to stand up, the easiest to manage, and produced the best overall outputs on the website vs. other fully automated tools. I highly recommend making the jump! **What do you dislike about Qualified?** Qualified is highly configurable with a lot of functionality, and as a result is highly technical and can be difficult to learn **What problems is Qualified solving and how is that benefiting you?** Qualified helps us have a highly personalized website experience, including, campaign based, company based, and 1:1 live chat ### 9. Brittany Rhyme Is Great! Qualified is Excellent for Generating Quality Leads Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Sr. Manager, Global Sales Development, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Qualified?** During the initial months after going live, it has proven helpful in bringing higher quality leads to the Sales Development team more quickly. **What do you dislike about Qualified?** At this point, I haven't encountered any issues. I still need to spend more time evaluating our requirements for reporting and data to fully understand what we'll need from the product. So far, my experience has been very positive overall. **What problems is Qualified solving and how is that benefiting you?** We are now able to generate higher quality leads, including those that might have previously bypassed our sales representatives and gone directly through the webstore, which could have resulted in missed upsell opportunities. ### 10. Qualified: Revolutionizing Our Sales and Support with Automation and AI! **Rating:** 5.0/5.0 stars **Reviewed by:** Debi D. | CMO , Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Qualified?** Qualified has truly transformed our BDR and sales operations, especially through its robust automation capabilities and the seamless integration of our AI SDR. The ability to create sophisticated automated workflows has significantly streamlined our lead qualification and routing processes, ensuring that prospects are engaged efficiently and directed to the right team members without manual intervention. The AI SDR has been a game-changer for our out-of-hours support and during peak times when our live agents are occupied. It provides immediate, intelligent responses to common queries, qualifies leads, and even schedules meetings, ensuring that no inbound interest goes unaddressed. This has not only improved our response times but also allowed our human agents to focus on more complex, high-value interactions. The platform's ability to handle initial engagements autonomously has directly contributed to increased efficiency and a better customer experience. **What do you dislike about Qualified?** While the overall functionality and impact of Qualified are overwhelmingly positive, I've found that the dashboards are not always the most intuitive or easiest interface to navigate initially. It can take some time to fully grasp how to pull specific reports or customize views to get precisely the insights you need. However, this is largely mitigated by the excellent support provided by our CSM. With their guidance and expertise, I've consistently been able to extract the necessary data and understand the metrics that are crucial for our operations. The support team's responsiveness and willingness to help ensure that despite the initial learning curve with the dashboards, we still achieve our goals effectively. I would also love to see more ways of matching known visitors (and companies) beyond the basic IP matching which can sometimes lead to false-positives **What problems is Qualified solving and how is that benefiting you?** Scale, Realtime Pounce and Efficiencies in teams through automation and guided experiences ### 11. Details makes this great! **Rating:** 5.0/5.0 stars **Reviewed by:** Neville W. | Digital Marketing Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Qualified?** Professional service that comes with it. We have Genise on our team, and that point of contact that you can bounce ideas off of, ask questions to and help you built out programs is key. Much more than customer support, you feel you have an additional member on your team. I find myself in the platform every day and the insights it provides are very helpful in our account targeting. layout of active site visitors make it easy for our reps to know who to prioritize first and implementing up new reps is a simple process. **What do you dislike about Qualified?** Platform navigation can be confusing at times. **What problems is Qualified solving and how is that benefiting you?** We use Qualified to help keep web visitors engaged through the chat experiences and the AI SDR. We have seen our prospects questions answered on a much faster scale than before. We have seen an increase in questions asked as well. We also use the intent information in tandem with all our other intent platforms. ### 12. The one vendor I actually brag about 👀 ... **Rating:** 5.0/5.0 stars **Reviewed by:** Carly G. | Marketing Campaign Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Qualified?** We’ve been using Qualified for three years, and it’s made our day-to-day so much smoother. The platform is intuitive, clean, and easy to navigate — but what stood out most to me was how quickly we were able to get started with the AI SDR (Piper) recently. We scaled our team with AI pretty fast. Piper was implemented by the Qualified team and required very little effort on our end. Within about a week, it was already engaging website visitors, sending personalized follow-ups, and booking meetings. After moving over from Drift and Chili Piper, the difference has been significant. Qualified is faster, smarter, and offers a smoother experience. We’ve reimagined how we engage with visitors, generate pipeline, and manage outreach. The improvements in speed-to-lead and pipeline generation happened quickly! We’re now gaining great insights into our website traffic, and everything connects seamlessly — from routing to engagement to reporting. :) I also have to mention our Success Architect, Kubs! Kubs is amazzzingggg. He’s always available when we need him and genuinely feels like a member of our team. He’s helped us build complex segmentations, integrate Piper, create custom reports, and bring every idea we’ve had to life. Plus, his personality kicks ass — he’s kind, caring, and has a great sense of humor. I could go on and on about him because I’ve never had a platform partner who’s cared this much about our integration and daily success. TL;DR: If you’re considering scaling your team with AI, improving speed-to-lead, and want a success team that actually cares and works to make you better — I highly recommend Qualified! **What do you dislike about Qualified?** I know it sounds cliché, but there’s really nothing I dislike about Qualified. If I had to make a suggestion, I’d love to see more admin tools to help monitor rep activity — things like tracking calendar settings, SFDC connections, and receiving alerts if an SDR’s connection drops. I shared this feedback with the Qualified team, and they were super receptive and open to considering it as a future feature. Their responsiveness and genuine willingness to listen to user feedback is one of the many reasons it’s such a great platform to work with. :) **What problems is Qualified solving and how is that benefiting you?** Qualified helps us talk to the right people faster and way more efficiently. With Piper, we’re able to engage website visitors in real time, send out personalized follow-ups, and book meetings while our SDRs are not online. It’s boosted our speed-to-lead and pipeline generation big time, and given us great visibility into who’s on our site and what they care about. Our reps focus on real conversations (and don't have to deal with support questions / spambots / things that they do not handle), and Qualified handles the rest. ### 13. Great tool, amazing customer success team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Qualified?** The customer success team has been outstanding in assisting us with launching campaigns, creating experiences, and promptly addressing any questions I have about the platform. We've managed to generate more qualified responses, schedule additional meetings through chat, and quickly respond to product inquiries from both prospects and customers. The AI SDR has also made a significant difference by helping to generate pipeline and advance leads through the funnel, which has allowed our SDR team to dedicate more time to bottom-of-funnel activities and booking meetings. **What do you dislike about Qualified?** So far, I haven't found anything to dislike. The platform is highly configurable, which can make it seem complex and daunting, but the customer success team is there to ensure that everything works. **What problems is Qualified solving and how is that benefiting you?** Routing meetings to the appropriate representatives, ensuring that no demo requests are overlooked. AI SDRs - save time for SDR team to focus on bottom of funnel activities, while building pipeline and moving accounts down the funnel. Customer support - answering product questions and directing customer inquiries to the right customer success teams. ### 14. Exceptional Partnership with Qualified – and an Even Better Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia B. | Associate Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Qualified?** What I like best about Qualified is how intuitive and powerful the platform is when it comes to creating personalized, real-time experiences for our high-value website visitors. It allows us to meet buyers where they are in their journey—with smart routing, dynamic messaging, and seamless integrations that truly connect marketing and sales. We have been loving the opportunity to explore the functionality of the AI SDR, ours is named QUINN, and the AI Email Campaigns. But what truly sets Qualified apart is the people behind the platform—especially our incredible Success Architect and account rep, Brittany. From day one, Brittany has been an absolute rockstar. She consistently goes above and beyond to ensure we're successful, offering strategic guidance, hands-on support, and thoughtful recommendations tailored to our goals. Her proactive communication, deep knowledge of the product, and genuine investment in our success make her an invaluable partner. Thanks to Brittany and the Qualified team, we’ve launched more targeted and personalized campaigns, improved lead conversion, and strengthened alignment between our marketing and sales teams. We truly feel like we have a partner in our corner who understands our business and is always ready to help us level up. If you're considering Qualified, know that you're not just getting a powerful platform—you’re gaining a team of experts who are committed to your success. And if you're lucky enough to work with Brittany, you're in very good hands! **What do you dislike about Qualified?** There’s very little to “dislike” about Qualified—it’s a strong platform backed by an even stronger team. Qualified is always iterating and improving, and our Success Architect Brittany does an amazing job of passing along feedback and helping us find workarounds when needed. It’s clear that the team genuinely listens to customer input, which makes us confident these enhancements will come with time. **What problems is Qualified solving and how is that benefiting you?** With Qualified, we’re able to dynamically route key accounts to the right reps, trigger personalized messaging based on buyer behavior, and create targeted chat experiences that align with our campaigns. But just as importantly, the partnership we have with Qualified sets it apart. Our Success Architect, Brittany, has been instrumental in helping us maximize the value of the platform. Her strategic insight, responsiveness, and true partnership mindset make all the difference. With Qualified, we’re not just using a tool—we’re working with a team that’s invested in our success. ### 15. Qualified is a game-changer for B2B pipeline generation **Rating:** 5.0/5.0 stars **Reviewed by:** Anaclaire B. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Qualified?** We started using Qualified to better engage high-intent visitors on our site, and it’s made a huge difference. The AI SDR and live chat features help us connect with the right people at the right time, which has supported pipeline growth. It’s been especially useful alongside our digital ad efforts across LinkedIn, Google, and display. We can see who’s engaging with our campaigns and have meaningful conversations while they’re still active on the site. The platform is easy to use, integrates well with Salesforce, and their support team is responsive and helpful. Qualified has become an essential part of our digital strategy and a key tool in how we generate pipeline. **What do you dislike about Qualified?** Qualified has been a valuable tool for engaging high-intent visitors and supporting our pipeline goals. The biggest challenge we've faced is getting the routing logic set up correctly—it can be a bit confusing, and we’re still fine-tuning it. That said, the support team has been helpful, and the overall impact on our digital strategy has been really positive. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us solve the problem of missed engagement opportunities with high-intent website visitors. Before, we had very limited visibility into who was on our site and no easy way to connect with them in real time. Now, with Qualified's AI SDR and live chat, we’re able to identify target accounts, engage them instantly, and route them to the right team—whether that’s an AE, BDR, or chatbot. It’s also brought marketing and sales closer together by giving both teams visibility into how prospects are interacting with our site. ### 16. Immediate ROI and Powerful Features, Quicker Action on Web Visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Qualified?** Qualified has made it super easy for us to identify and nurture otherwise unknown web traffic. The platform is very easy to use, allows for multichannel touch points between the AI SDR and email functionality. We've seen immediate ROI from this tool. The team we have worked with from initial exploration to purchase and implementation/optimization has been very responsive and quick to tweak things with us. **What do you dislike about Qualified?** Implementation can be a bit complex, but we expected that going in to it given how much the tool does by itself once properly trained! **What problems is Qualified solving and how is that benefiting you?** Qualified is directly helping us increase our web conversions by identifying and conversing with people on our site who may otherwise remain anonymous to us, or not seek more information. The AI SDR is able to increase those conversions bringing us deals we may not have otherwise generated. ### 17. AI SDR Support, Not Replacement **Rating:** 5.0/5.0 stars **Reviewed by:** Julia W. | Senior BDR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Qualified?** I was initially concerned the AI SDR would replace our BDR team, but it’s done the opposite — it's made us more efficient. It handles qualification and routing so our reps can stay focused on outbound. The AI SDR continues to evolve, learning which messages and touch points drive conversion — a huge plus for long-term optimization. Qualified dynamically personalizes outreach based on real-time signals like page visits. This ensures prospects receive relevant emails without manual intervention from our team. Compared to our previous chatbot and marketing tool, the reporting is significantly more insightful. It gives us better visibility into what's working and how prospects are engaging across the funnel. Working with our implementation rep, shoutout Cormac, has been one of the best parts of our experience with Qualified. He's been incredibly attentive, taking the time to understand our goals and tailor the setup to fit our team’s workflow. His responsiveness is unmatched, questions are answered quickly, thoroughly, and with genuine care. Beyond just support, he's been proactive, anticipating our needs, sharing best practices, and guiding us through optimization opportunities before we even asked. Their helpful attitude and partnership mindset made the rollout smooth and the impact immediate. We truly feel like we have a teammate in our corner and made the integration a breeze. With Cormac a Slack message away, he has felt like our own teammate as we continue to work together to optimize Qualified. Qualified has become a tool we rely on every single day — it’s deeply embedded into our sales motion and plays a key role in how we identify, engage, and convert website traffic, webinars and events. The ease of integration made it simple to adopt across the team, and it continues to deliver value daily. **What do you dislike about Qualified?** Getting ramped up required a bit of a mindset shift and some upfront effort to align with how the AI SDR would work alongside our team but we've since become effective in working alongside the AI SDR. Since the AI drives a lot of the logic, there are moments when it can feel like you're handing over some control — especially when fine-tuning responses or specific targeting rules. **What problems is Qualified solving and how is that benefiting you?** Qualified is solving the challenge of missed opportunities and inefficient inbound coverage. Before, our BDRs had to stay tethered to their computers, waiting for inbound chats that might never come; now, with Qualified’s AI SDR and intelligent routing, they’re freed up to focus on outbound efforts and high-impact activities. It also delivers powerful signals and automations, helping us prioritize the right accounts at the right time. We can see exactly who’s on our site, what they’re interested in, and trigger relevant outreach without the manual effort. This has made prospecting and converting web traffic seamless, scalable, and significantly more effective. The biggest benefit? Our team is more productive, more focused, and generating more pipeline, all without sacrificing the quality of inbound engagement. ### 18. Game-Changing AI SDR with World-Class Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jina M. | Senior Director of Growth Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Qualified?** Qualified has fundamentally changed how we handle inbound leads. Their AI SDR, Piper, has been a game-changer — eliminating the need for a live BDR on chat and giving us 24/7 coverage across time zones. It handles triaging support questions, follows up via AI email with tailored messaging, and has significantly reduced the manual workload on our team. The Streams feature is also incredibly valuable — it lets us segment and prioritize high-intent visitors so our BDRs can act quickly. Our meeting-to-opportunity conversion rate sits around 60–70%, and speed to lead has drastically improved. Their Salesforce integration is seamless, and the support from our CSM (shoutout to Cormac!) has been top-tier. He’s incredibly responsive and proactive in sharing optimization tips that actually move the needle. **What do you dislike about Qualified?** The Zoominfo integration requires a specific (and pricey) enterprise API package, which feels a bit limiting since Zoominfo data quality is stronger than Clearbit’s in our experience. Also, while the Marketo integration is functional, it's not fully built out — specifically, AI email follow-up tied to form fills doesn’t fire instantly. That said, our CSM helped us build a Salesforce-based workaround that solved the issue. Lastly, while I appreciate how often they roll out new features, some feel a bit rushed and not fully productized — though the pace of innovation is still impressive. **What problems is Qualified solving and how is that benefiting you?** Qualified is solving two major challenges for us: speed to lead and BDR capacity. With Piper, their AI SDR, we no longer need a live BDR to monitor chat — freeing up our team to focus on outbounding while still delivering real-time engagement to inbound visitors. Piper also triages basic support questions, ensuring leads don’t hit a dead end. On top of that, the AI email follow-up feature has made it easy to automatically engage leads from events, webinars, and demo requests with personalized messaging, improving conversion without adding manual lift. Streams have helped us surface high-priority visitors so we can act fast, and our meeting-to-opportunity rate has jumped to 60–70%. It’s been a huge win for both efficiency and pipeline quality. ### 19. Qualified is a great tool with a great team behind it **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie S. | Senior Marketing Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Qualified?** Previous Response: Qualified gave us instant visibility into who’s visiting our site and allowed us to engage with them in real time using AI agent, which also led to increase in quality conversions and booked meetings with the prospects. Qualified also has some additional features, like AI email that allows us to engage with leads much quickly. And overall chat experience seems to be more strategic. When it comes to technical side, Qualified is pretty intuitive tool once you familiarize yourself with it. The integration process between Qualified and Salesforce and Marketo was pretty seamless as well. Besides that I would like to mention our QSA, Andrew Ritter, has been phenomenal to work with and he guided us not only through implementation process, but keeps supporting us daily when it comes to different projects and ideas we may have. Overall, the tool has helped us improve our revenue generation, increase the number of qualified leads (no pun intended) and streamline SDR process. I also would like to mention that their team is very open to product suggestion and takes customer's feedback seriously - we had a couple changes that needed to be made within Qualified and their team supported it and made the updates. **What do you dislike about Qualified?** Previous Response: Nothing major to note here, besides the common issues you may experience when transitioning to a new tool. It took a little bit of time to get familiar with the platform and understand all the nuances. One thing to note is that there is no current integration with our CDP platform, which we rely on all audience bulding, but Qualified provides really good segmentation options within itself. We've been having some routing issues, but it is also more related to the quality of the data and not the tool itself. And Qualified is working with us to help figure out how it can be better. **What problems is Qualified solving and how is that benefiting you?** Since migrating to Qualified we have noticed that increase in pipeline and the improved quality of leads that are coming in. Besides that, AI SDR helped to free up some SDR time, so they focus more on strategic outreach. We have also been using it to promote certain assets and events to increase our reach. ### 20. Effortless Setup, Exceptional Personalization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Qualified?** I like using Qualified for Agentic marketing, leveraging our website for personalized chat experiences. and generating AI-fueled email campaigns that closed the gap on inbound flows. The agentic personalized chat experience is great because it can offer meetings to any website visitor, and those meetings have a higher conversion rate. Specifically, the meetings offered proactively through Qualified have almost a 62% booking rate, which is impressive. It also saves time by proactively offering meetings to book seamlessly in seconds rather than hoping leads request a demo and our team follows up to find time which can take hours or days, which is a huge time saver. The 24/7 AI SDR coverage with intelligent Q&A and qualification saving reps time to work on other tasks. The initial setup of Qualified was very easy, thanks to our success architect who did most of the heavy lifting, allowing us to launch the tool within about thirty days of signing. I appreciate how well it integrates with Marketo, Salesforce, 6Sense, and SalesLoft. **What do you dislike about Qualified?** Understanding and learning the tool is probably the biggest challenge because it's a very feature-rich tool. More of a university and knowledge base would be helpful for this process, which I believe they're building right now. **What problems is Qualified solving and how is that benefiting you?** I use Qualified for personalized chat experiences, applying personalized offers, personalized email campaigns, and AI SDR coverage. This helps scale personalization, book meetings with reps faster, and saves everyone time. ### 21. Transforms Lead Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Qualified?** I love Piper AI and Piper Email because they really free up time for our sales reps. Piper AI handles customer interactions on our website 24/7, generating pipeline and providing a chat experience even when no reps are available. It answers customer questions and guides them to the right content on our site. Piper Email enables us to personalize emails at scale, converting low-value leads while our reps focus on high-value leads. The team behind Qualified has been super helpful; we even have a dedicated architect assisting with our implementation. Their product team listens to feedback and prioritizes our requests, which I really appreciate. The initial setup of Qualified was super easy thanks to their team's expertise. Moreover, after switching from Drift to Qualified, our response time improved significantly, dropping from over 50 seconds to less than 24 seconds. **What do you dislike about Qualified?** We have had some challenges with our human chat experience. This has largely been in EMEA due to GDPR and cookie issues. Reps sometimes experience drop offs while working through the Chrome browser as opposed to the Desktop App. **What problems is Qualified solving and how is that benefiting you?** Qualified works 24/7 generating pipeline on our website. Its AI chat handles customer inquiries and guides them to the right content, even when no reps are available. AI email personalizes emails at scale and lets reps focus on high-value leads. We switched from Drift to drop response times below 24 seconds. ### 22. Transforms Lead Engagement with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Amber D. **Reviewed Date:** January 20, 2026 **What do you like best about Qualified?** I like that the AI SDR in Qualified is very engaging and helps us capture leads even outside of business hours. I also appreciate the targeted messaging based on customer behavior; it's fantastic. The initial setup was unbelievably easy, and Cormac, our Success Architect, is beyond amazing. He's helpful, knowledgeable, and accountable. **What do you dislike about Qualified?** Nothing at the moment. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us engage website visitors in real time, capturing leads even outside business hours. It solves the lack of real-time interaction and account-level activity visibility, and offers fantastic targeted messaging based on customer behavior, addressing our marketing's personalization challenges. ### 23. Boosts Customer Experience with Intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Tucker A. **Reviewed Date:** January 27, 2026 **What do you like best about Qualified?** I love that the UI is pretty easy to use and learn. You have the ability to create custom experiences or use AI to do the bulk of the work. The customer onboarding team has been great to work with. We are a global organization and often struggle with timing and scheduling. Austin has been easy to work with across our different global functions. **What do you dislike about Qualified?** So far, nothing to call out here. **What problems is Qualified solving and how is that benefiting you?** Qualified helps with our speed to lead, improves the customer experience, and creates a unique dynamic chat feature on our website. ### 24. Always Innovating and Leading the Way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Qualified?** Qualified is continually improving and expanding, I feel like they are on the cutting edge of their domain. They also have incredible success architects that are very collaborative. **What do you dislike about Qualified?** Some components of administration get tricky depending on your fields/mappings, account structures and whether you can fuzzy match, etc. **What problems is Qualified solving and how is that benefiting you?** 24/7 AI SDR coverage with intelligent Q&A and qualification saves our reps time to work on other tasks. The automated email feature provides coverage to close the gap on inbound flows. It helps us more comprehensively track meeting booking across multiple systems. Thanks to Qualified's AI SDR, we have a 56.5% meeting offered to book rate without the reliance on reps manning the chat. ### 25. Intuitive, All-in-One Platform with Fast Time to Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Qualified?** It's intuitive and all-encompassing, and the time to value is incredibly fast. **What do you dislike about Qualified?** The pipeline reporting isn't all that great, but this isn't an issue for us since we have other reporting methods we already rely on that are connected to Qualified. **What problems is Qualified solving and how is that benefiting you?** Faster time to lead, less lag time between meeting request and meetings taking place, easier real-time visibility to website visitors and activity ### 26. Great application with a phenomenal team behind it! **Rating:** 5.0/5.0 stars **Reviewed by:** Angela D. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Qualified?** Qualified has streamlined our web traffic operations and allowed us to maximize our time fielding inbound leads. It was incredibly easy to set up the Salesforce integration, the experiences, and the AI SDR. We've seen great results from it already. Our customer success manager, Liz Schneider, has been incredibly helpful throughout the entire implementation and adoption process! Qualified has become a tab that I have open daily and our whole team up to executive level staff have eyes on the signals tool on a weekly basis as well - very cool! **What do you dislike about Qualified?** I can't think of any major problems with Qualified. We're very happy with how well it's worked, how it's transformed our inside sales operations, and the support that we get from the Qualified team! **What problems is Qualified solving and how is that benefiting you?** Qualified allows us to more easily reach out to visitors on our website without waiting for them to fill out a form or request a demo of our equipment. The signals insight tab has also been very helpful to make our prospecting more targeted. The AI SDR has also allowed us to give qualified prospective customers the option to book time directly onto the calendars of our Account Executives, saving time and streamlining the experience. ### 27. Streamlined, Personalized, and Easy to Implement – Qualified Has Been a Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Sr. Dr. Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Qualified?** From day one, implementing Qualified was smooth and straightforward — much easier than we anticipated. The platform was up and running quickly, and the onboarding process was seamless thanks to our incredible CSM, Alise H., who provided hands-on support and ensured every step was aligned with our goals. Since going live, we've seen a major improvement in how we engage with site visitors. Qualified gives us real-time visibility into who's on our site, allowing our team to be proactive instead of reactive. The chat experience feels much more strategic, with reps now able to engage high-value prospects at the right time with relevant messaging. We've also loved the enhanced web personalization tools — being able to tailor the experience based on visitor data has made a real difference in conversions. Most importantly, our speed to booking meetings has improved dramatically. Prospects can easily connect with our team and get time on the calendar without friction, leading to better conversations and faster pipeline generation. Qualified has helped us create a more efficient and personalized buyer journey, and we’re already seeing the impact. Highly recommend! **What do you dislike about Qualified?** As of now there is nothing that I don't like about Qualified. **What problems is Qualified solving and how is that benefiting you?** They are solving for how the team interacts with site visitors ### 28. High hopes for the future of Qualified AI products **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | Sr. Revenue Operations Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Qualified?** We had a great experience working with the Qualified team to get the AI SDR and new meeting booking experiences automated. The platform integrates very well with Hubspot and Salesforce and the targeting capabilities are impressive. It's a little creepy -- but effective! The implementation team provided great support and we are so appreciative of their determination and willingness to get everything right and fix all technical issues. The SDR team is really liking the tool. **What do you dislike about Qualified?** The interface is so confusing. I feel like I have to click through every panel and tab to find what I'm looking for. It's not entirely intuitive. But otherwise, once you get past the learning curve, it's great. There were some sync delays and errors but easily fixed. **What problems is Qualified solving and how is that benefiting you?** Reducing lead-to-meeting time and converting more demo requests into booked meetings. ### 29. Intuitive Platform with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike K. **Reviewed Date:** January 20, 2026 **What do you like best about Qualified?** Their AI Chat bot feature has leveled up our TOFU pipeline through higher website conversions. On top of that it saves our GTM team a significant amount of time since we no longer have to staff full time chatters. Im excited to start expanding this capability further by leveraging their AI Email campaigns **What do you dislike about Qualified?** I think Qualified is doing a great job, no further critiques here. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us provide a resource to our customers and prospects in real time, and brings in top-of-funnel pipeline through its meeting scheduling feature. ### 30. Responsive Support, Yet AI Needs Refinement **Rating:** 5.0/5.0 stars **Reviewed by:** aaron h. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Qualified?** I like that their success team is very responsive and helpful. The initial setup of Qualified was easy. **What do you dislike about Qualified?** The AI sometimes has issues in processing certain goal objectives in chats, and it sends people down the wrong path. **What problems is Qualified solving and how is that benefiting you?** Qualified helps with website traffic routing. ### 31. Easy Workflow Customization and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Qualified?** easy to customize and build workflows and automations **What do you dislike about Qualified?** not easy to understand what is live currently **What problems is Qualified solving and how is that benefiting you?** Meeting booked, ai sdr ### 32. Exceptional Experience with Qualified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Qualified?** Qualified is an excellent tool for aligning Marketing and Sales and improving speed to lead. But the standout feature is the customer service. Our onboarding experience has been exceptional. The Qualified team — especially Neil Feeney — is incredibly knowledgeable, responsive, and always willing to brainstorm solutions or jump in to support internal rollout and adoption.Thank you, team! **What do you dislike about Qualified?** I don't dislike anything about Qualified. **What problems is Qualified solving and how is that benefiting you?** Qualified is improving our speed to lead, helping us capture more in-market opportunities as visitors browse the website and show intent. The platform naturally drives stronger alignment between Marketing and Sales and deepens our shared understanding of pipeline generation. This tighter collaboration has been an immediate advantage for us. ### 33. Outstanding AI Features, Seamless CRM Integration, Excellent Customer Success Team **Rating:** 5.0/5.0 stars **Reviewed by:** Christina R. | Senior Manager Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Qualified?** There are many aspects of Qualified that I appreciate, such as the AI SDR agent, Piper email, and its seamless integration with our CRM. I also find the analytics and reporting features to be excellent, particularly the visitor behavior reports, which provide valuable insights for our CRO initiatives. Lastly our CSRs have been fantastic and are quick to respond and support our needs. **What do you dislike about Qualified?** Nothing comes to mind that i would say I dislike. **What problems is Qualified solving and how is that benefiting you?** Qualified is assisting our account executives through its AI SDRs, streamlined meeting booking experiences, and seamless integration with our CRM. ### 34. Great product, better support **Rating:** 5.0/5.0 stars **Reviewed by:** August H. | Sales Development Representative Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Qualified?** Our team is measured on speed to lead and when timing is everything, Qualified is the tool that allows us move quickly and connect with prospects and website visitors whose peak interest is in that moment. We are constantly focused on marketing leads and following up with them, then focusing on our outbound efforts, but with Qualified we can supplement with immediate action on people who come to view our website. On top of being a great tool, our Success Architect Brittany Rhyme is the Gold Standard. She comes prepared to every meeting to support our ideas and projects, helps us implement them and provide suggestions and feedback. She is an absolute joy to work with. **What do you dislike about Qualified?** Nothing, the tool has worked incredibly well for us and we will continue to use it and see tangible results **What problems is Qualified solving and how is that benefiting you?** We have thousands of website visitors and those that fit our tailored criteria come directly to our team who is able to follow up with them immediately. After hours, we lean on AI and schedulers to capture prospects we weren't able to interact with in the moment. Either way, our ability to connect with the right people with the right message in a matter of seconds has allowed the team to see serious results. ### 35. A 24/7 Help Desk for Prospects (and Customers) Visiting Your Website **Rating:** 5.0/5.0 stars **Reviewed by:** Evan T. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Qualified?** Building a website experience that caters to everyone is impossible. So we do our best to create and curate an experience that follows a logical path and provides resources for the vast majority of visitors. Being able to add Qualified's Agentic resource, trained on the copy from our existing website, brings an entirely new dimension to helping visitors find what matters most to them when visiting our site. Rather than typing a word or phrase in a search bar Qualified's 'Piper' conducts a normal conversation via a webchat interface that does its best to answer a question, point them in the right direction, or make a connection to enlist the help of a human teammate. As a marketing leader, the insight provided by reviewing the conversations that visitors conduct with Piper is truly eye opening. It's huge to know what potential prospects are interested in, helping us to make sure we have the right resources available to help them evaluate our product as a solution to solve their business needs - specifically to identify gaps in our resources. On top of the great things we've seen from Qualified's technology the support from post sale and onboarding through the current moment has been beyond outstanding. Genise, our dedicated solutions expert has been a trusted guide by our side since Day One. Her guidance has certainly been a key part of our success, helping to make our overall goals for leveraging the product a reality. **What do you dislike about Qualified?** Any frustrations I have with Qualified are no different than what you might expect when adopting a rapidly changing technology such as Agentic AI. The key is how quickly those issues are addressed and resolved, and more importantly that I'm confident that there are eyes from both our team and Qualified keeping an eye on things to make sure that small hiccups do not fester into larger problems. As far as things that I'd like to see attention and improvements to: -Better Topic Reporting for Identifying wider trends vs message by message -Improved Chat Summarization -Topic Trend Reporting **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us engage more website visitors, giving them answers to important questions, pointing them in the right direction, and even in some cases booking meetings for our Sales team. ### 36. Seamless Rollout & Exceptional Support from Qualified! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Qualified?** Qualified has been a game-changer for our Marketing, RevOps and Sales teams. What I find most helpful is the real-time visibility it gives into who’s on our site and how engaged they are. This allows our sales team to prioritize high-intent accounts and instantly connect with the right prospects at the right time. From a RevOps perspective, the customization options and routing logic are incredibly powerful — we were able to tailor the experience to our exact go-to-market motion. The integration with Salesforce was smooth, and the data flow between systems is clean and actionable. One of the biggest upsides is how easy it was to implement and get value quickly. Lauren from the Qualified team guided us through a seamless onboarding process, ensuring we hit the ground running, and continues to support us weekly as we continue to iterate. Qualified doesn’t just offer a product — they deliver an experience that sets your team up for success right away. **What do you dislike about Qualified?** The platform is wildly powerful, but the initial learning curve for building more complex routing rules and experiences can be a bit steep without prior experience — though the onboarding and implementation team are there every step of the way and, as mentioned, has been incredibly helpful, supportive, and responsive in getting us up to speed quickly! **What problems is Qualified solving and how is that benefiting you?** Qualified is solving the gap between high-intent website traffic and real-time sales engagement. Before, we had limited visibility into who was visiting our site and no efficient way to connect those visitors with the right reps quickly. Now, with Qualified, our sales team can proactively engage target accounts the moment they land on our site, which has significantly improved speed-to-lead and lead qualification. Qualified provides a highly customizeable approach to this, as well, which has been amazing to tailor experiences to what the website visitor is and how they are engaging with each page. ### 37. Great service and significant impact on pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Qualified?** We have recently started using Qualified's AI SDR and although we are only a few months in, we are already seeing a big increase in meetings booked. The AI SDR allows us to engage far more web visitors than our human BDRs could reach out to. **What do you dislike about Qualified?** I still feel that the Qualified implementation can be quite rigid. Although the AI SDR capability is great, some of our requests for additional customization have not been possible and our feature requests do not seem to be progressing. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us achieve aggressive growth targets for web-sourced leads. ### 38. An Amazing Platform With Even MORE Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Raphyel J. | Marketing Creative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Qualified?** Our Marketing team was in need of a solution to help us gain better insight on customer and prospect behavioral data while also improving their website experience and engagement. A portion of our sales-oriented team had already been well-equipped and familiar with Qualified for quite some time, so having them help our department seemed like a win-win scenario. After using this platform for three months, I am confident in saying it has greatly exceeded our expectations. We're FINALLY able to track real-time intent signals, and use the latest marketing methods of engagement through the likes of our version of the Piper AI SDR. Qualified is running 24/7 thanks to our AI SDR (we call ours Taylor) along with various offer pieces. The UI made building these extremely easy to use and implement, BUT none of this could have been achieved without the initial onboarding and integration support we've had from our Success Architect, Genise Christianson. She has been just as committed to our company's marketing success just as much as she has always been with our teammates in the sales pipeline. Genise has been an ABSOLUTE joy to work with, and has made our time with Qualified all the better for it. I honestly look forward to my team's weekly meetings with her just so we can share the latest metrics we've been seeing along with thoughts and feedback on other ways we can use the platform. **What do you dislike about Qualified?** I do wish our AI SDR could be better equipped in answering more specific questions our prospects may ask. Perhaps we need to do a better job at teaching it how to address such inquiries. It would also be nice if we could display and play video in our offers. **What problems is Qualified solving and how is that benefiting you?** Qualified is always running on our website, making some level of communication available 24/7 for our clients and prospects. Also, it frees up our BDRs to focus on more pressing tasks that require their attention since our AI SDR supports them by addressing more mundane items. ### 39. Efficient Lead Qualifying with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. **Reviewed Date:** December 19, 2025 **What do you like best about Qualified?** I use Qualified for lead routing which helps me in finding and qualifying new leads efficiently. I appreciate the quality meetings it facilitates, and I enjoy working with Lauren, our CSM, who has been super helpful and responsive. The initial setup of Qualified was very easy for us, and we have it connected to Salesforce. I am so satisfied with Qualified that I rate it a 10 out of 10 for recommending to a friend or colleague. **What do you dislike about Qualified?** Nothing **What problems is Qualified solving and how is that benefiting you?** I use Qualified for lead routing, which helps in finding and qualifying new leads efficiently. It also ensures quality meetings for us. ### 40. Kudos for Tom – Outstanding CSM Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Qualified?** I wanted to take a moment to highlight the incredible support we’ve received from Tom as our CSM. He has been a crucial part of our success with the platform, and I thought it was important to give credit where it’s due. Tom consistently goes above and beyond what we’ve experienced with other CSMs. He’s incredibly sharp and strategic, always bringing ideas and product updates that feel genuinely tailored to our needs. Beyond that, he dives into the “dirty work,” which is especially valuable for a team like ours with limited bandwidth. It often feels like I can come to Tom with anything—whether it’s “I have a campaign I’d like to integrate with Qualified/AISDR, what do you suggest?” or “Can you review this for me?”—and he immediately takes ownership. Instead of just sending back notes, he walks me through solutions directly on the call and often handles the setup himself. Even when I’ve asked for deeper insights, his response has been along the lines of, “No problem, let me spin up that report for you.” That kind of proactive, hands-on support makes him feel like a true extension of our team. Overall, Tom’s professionalism, insight, and proactive approach make him an absolute pleasure to work with, and he’s significantly contributed to our positive experience with Qualified. **What do you dislike about Qualified?** We’re still working through some workaround solutions since we are not in place to switch to Qualified’s meeting booker and our exisiting lead routing setup and meeting booker doesn't integrate with Qualified. But Tom has been incredibly helpful throughout the process. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us automate and personalize the website experience at scale, making it easier for customers to get the answers they need faster. ### 41. Empowers SDRs, Offers Targeted Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Missy J. **Reviewed Date:** January 29, 2026 **What do you like best about Qualified?** We get excellent service from our rep, Andrew Ritter. He is hands-on and has a strong sense of urgency, helping us get maximum ROI. **What do you dislike about Qualified?** As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us reclaim time for SDRs and AEs by freeing them from website tasks, optimizing their productivity. It ensures meetings and offers are presented at optimal moments, enhancing our engagement strategy. ### 42. Efficient Lead Generation with AI-Driven Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. **Reviewed Date:** November 14, 2025 **What do you like best about Qualified?** I love how quickly the AI chatbot in Qualified learns from feedback, which significantly enhances its efficiency in serving our website users. The visibility into customer and prospect interactions that Qualified provides is incredibly valuable, allowing my team to glean deeper insights into user behavior and preferences. Additionally, I find the insights into the most commonly surfaced questions particularly beneficial, as they help us identify trends and address user needs proactively. **What do you dislike about Qualified?** I wish there was an easier way to find mentions of certain words or terms in all of the chatbot interactions. **What problems is Qualified solving and how is that benefiting you?** We use Qualified to increase lead generation, guide users effectively, and address common questions, enhancing our sales engagement and customer interaction efficiency. ### 43. Highly Customizable Tool That Converts Traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Frederik L. | Head of GTM Systems & Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Qualified?** I really like the customization options that Qualified offers. It allows us to customize almost anything to fit how our organization operates. Whenever we have changes in our workflows in our CRM, we can adjust Qualified to behave in the same way, which is incredibly useful. **What do you dislike about Qualified?** The customization can also be a time-consuming thing. Sometimes you would need to have help from their CSM to set it up. That's a luxury problem though **What problems is Qualified solving and how is that benefiting you?** I use Qualified to convert website traffic into opportunities, and it helps by routing potential visitors to our sales reps effectively. ### 44. Qualified + Michael Witt = Revenue Acceleration at Its Best **Rating:** 5.0/5.0 stars **Reviewed by:** Darcee H. | Director, RevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Qualified?** Qualified enables real-time engagement with high-intent buyers at the moments that matter most. The ability to route visitors based on firmographic and behavioral data is incredibly powerful. The platform is intuitive, flexible, and integrates well with Salesforce, which keeps our data and workflows clean. It was also incredibly easy to implement, and now we use it daily—often hourly—depending on traffic. It’s a core part of our GTM strategy. Most importantly, Michael Witt has been an absolutely exceptional partner. As our Success Architect, he brought not only deep platform knowledge, but also a clear understanding of our unique goals and internal complexities. Michael doesn’t just respond to requests—he proactively surfaces solutions, identifies optimizations, and provides strategic guidance that has accelerated our time-to-value and platform maturity. His ability to break down complex features into clear, actionable steps has been a game-changer. He’s responsive, invested, and operates like a true extension of our team—helping us navigate integrations, refine routing logic, customize experiences, and ensure both marketing and compliance/legal are aligned. Qualified is a powerful platform—but having Michael by our side has elevated the entire experience. Thanks in large part to his partnership, we’ve already seen over $1.5M in influenced pipeline, and we’re just getting started. **What do you dislike about Qualified?** While the platform is robust, we’ve encountered a few limitations. First, we’d love more branding flexibility in email campaigns—being able to fully align these experiences with our brand would make them far more usable for us. We also ran into some configuration challenges integrating button experiences with our CMS, which created friction early on. That said, Michael Witt has been outstanding—he worked closely with our web team and navigated complex internal requirements from both Marketing and Legal/Compliance to get us to a fully functional, compliant solution. His partnership made all the difference. **What problems is Qualified solving and how is that benefiting you?** We initially implemented Qualified as a marketing-led intent platform to capitalize on high-value website traffic, but it's quickly evolved into a mission-critical tool across sales, marketing, and events. We use Qualified for several key purposes: AI SDR on our website to engage visitors in real-time, answer basic questions, and book meetings directly into rep calendars—dramatically improving conversion rates from high-intent traffic. Pre-booking meetings for events and conferences by customizing experiences for specific campaigns or IP ranges, which has helped us build pipeline before boots ever hit the ground. Behavioral and firmographic routing to ensure the right buyer is instantly matched with the right rep—helping us reduce response times and increase the quality of initial conversations. Pipeline influence tracking, which gives our revenue team better insight into how website activity is contributing to bookings and pipeline generation. As a SaaS company selling a technical solution like Kubernetes, where buyer education and timing are everything, Qualified allows us to strike when the interest is highest, before prospects get distracted or move on. The platform not only enables smarter engagement, it also gives our GTM team a clear picture of who is showing intent and how we can act on it immediately. Since implementing Qualified, we’ve seen increased conversion from demo requests, faster time-to-meeting, and more predictable pipeline generation from web traffic and events. It's been a powerful complement to our broader demand gen and sales motion. ### 45. Exceptional Support from Lauren A Made Our Launch a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Craig B. | Global Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Qualified?** Lauren Ackermann is amazing to work with. She helped us launch Piper (aka Mia for us) and has been an absolute pleasure to work alongside. **What do you dislike about Qualified?** so far - there is nothing I dislike about Qualified **What problems is Qualified solving and how is that benefiting you?** Speed to Lead as an AI BDR - Mia (our Piper) is also doing some follow-up work on specific events and campaigns ### 46. User-Friendly Platform with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Manish K. **Reviewed Date:** January 19, 2026 **What do you like best about Qualified?** I like Qualified's user-friendly UI and support. Since it's easy to use, my team doesn't have to spend time understanding the tool, allowing us to focus on our visitors and have conversations. The easy UI also made the initial setup super easy. **What do you dislike about Qualified?** Nothing so far. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us engage with website visitors. Its user-friendly UI means we can focus on conversations without wasting time understanding the tool. Past issues like incorrect visitor routing were resolved, improving our workflow. ### 47. Outstanding Support and Seamless Implementation Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mina K. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Qualified?** In addition to the platform's features, the CSM and implementation phase have truly stood out. Madeleine Catinella, who served as our CSM and implementation specialist, was highly engaged and proactive throughout the process. She collaborated closely with the Speakap team to make sure our implementation was successful. Madeleine consistently went the extra mile to help us get the most value possible, and her support extended beyond just Qualified—she was also willing to assist with other parts of our tech stack whenever we needed it. **What do you dislike about Qualified?** So far, nothing really. Everything works as expected. **What problems is Qualified solving and how is that benefiting you?** Qualified offers a conversational AI SDR that helps boost the conversion rate of visitors into demo requests. Additionally, it features AI-generated emails that nurture users and guide them further along the sales funnel. ### 48. Excellent Campaign Reporting and Website Visit Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Qualified?** Campaign reporting, website visit tracking **What do you dislike about Qualified?** Bit slow, data mismatch sometimes due to sync issue **What problems is Qualified solving and how is that benefiting you?** Saving a lot of manual work in terms of reporting and tracking website traffic ### 49. Exceptional Tool for Sales Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Roni S. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Qualified?** Qualified's Auto Pounce and AI SDR features are absolute game-changers! These two features ensure we never miss a high-value lead, instantly connecting our team with prospects at the right moment. Qualified helps streamline workflows, saving time and delivering precise, data-driven insights. Their support team is truly incredible—always responsive, knowledgeable, and ready to help us get the most out of the platform. Qualified has become an indispensable tool for driving engagement and boosting our sales efforts. Highly recommend! **What do you dislike about Qualified?** There is absolutely nothing to dislike!!! **What problems is Qualified solving and how is that benefiting you?** Qualified solves the challenge of real-time lead engagement with tools like Auto Pounce and AI SDR, ensuring we connect with high-value prospects instantly. This has boosted our conversion rates, streamlined workflows, and helped us close deals faster, making our sales process more efficient and impactful. ### 50. Loved the AI Chatbot and Automated Email Sequences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Qualified?** The chatbot and ai based automated email sequences. **What do you dislike about Qualified?** Not much. I love most of the things about Qualified. **What problems is Qualified solving and how is that benefiting you?** Chatbot workflows, automated ai generated customizable email sequences. ## Qualified Discussions - [What's the most creative experience you've created?](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) - 1 comment - [View Qualified pricing details and edition comparison](https://www.g2.com/products/qualified/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+02%3A20%3A58+-0500&secure%5Bsession_id%5D=80a93565-76b0-49e4-a01a-5e4017d035be&secure%5Btoken%5D=cced51f065eb0d0bbd6de44525c012e1f6d7ef2849285ad2870371310732af98&format=llm_user) ## Qualified Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Clearbit](https://www.g2.com/products/clearbit/reviews) - [Contentful](https://www.g2.com/products/contentful/reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [LeanData](https://www.g2.com/products/leandata/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Qualified Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Integrations** - MS Teams Integration - Email Integration - Salesforce Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Website - Text Message (SMS) - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform Additional Functionality** - Integrations - Topic Customization - Alerts - Real-time Intent **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Personalization** - Branding - Links **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Qualified Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,724 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,038 reviews)