Qualified Reviews & Product Details

So far, we’ve had an excellent experience with Qualified, from onboarding through implementation. Review collected by and hosted on G2.com.

So far, there’s nothing I can say I dislike. The overall experience has been great. Review collected by and hosted on G2.com.

Easy to use. The functionality is great, it can do various things like meeting booking, routing, and integrations with different tools. The platform is fast, and there isn’t much lag. Julie, our CSM, is very helpful and supportive, and she’s always available when we need her. Review collected by and hosted on G2.com.

Just maybe how a little expensive the package is. Review collected by and hosted on G2.com.

What I like most about Qualified is how easy it is to navigate and use on a day-to-day basis once it’s up and running. The platform is heavily used by our team and offers strong functionality that supports our workflows well. While the initial implementation had some complexity, the customer support team was excellent, very responsive, knowledgeable, and instrumental in helping us get successfully live. Overall, it’s a powerful tool with a robust feature set that integrates well into our broader tech stack. Review collected by and hosted on G2.com.

The main challenge with Qualified is around usability and intuitiveness in certain areas, particularly related to availability management. Having to manually mark availability on and off adds friction for users and creates unnecessary complexity in daily operations. While the platform is feature-rich, some workflows could be more intuitive, especially for end users, which would improve ease of use and adoption without reducing functionality. Review collected by and hosted on G2.com.

I appreciate how customizable Qualified is. The tool is fairly easy to use, yet it still allows our operations team to build fairly complex routing logic and handle account assignment based on the rules we already have in our CRM. The integrations with Salesforce and Marketo are smooth and extremely helpful, especially for field lookups and matching. I also very much appreciate the level of support we've been given, the Qualified team is very responsive and open to feature requests. Review collected by and hosted on G2.com.

There are a few minor routing settings I’d still like to see, such as the ability to add optional users to meetings based on Salesforce assignment rules (which their Queues feature has actually partially solved), as well as support for if/then statements within routing rules. These are fairly specific use cases, so they’re more in the nice-to-have category, but they would still be helpful. Review collected by and hosted on G2.com.

Qualified has made it that much easier for SDRs to do meaningful work. It makes it easier for prospects to book meetings with us, by streamlining our XDRs process, eliminating the need for emailing with a prospect back and forth to nail down a time, routing to the AE, etc. All of that is now a few simple steps the prospect can do when requesting a meeting, allowing SDRs to use time to gather more in-depth BANT and work their leads with precision. The AI SDR/chatbot was easy to set up using our internal resources and website, and Piper Email has helped us get a few prospects that dropped off before converting back on the hook. It has officially paid for itself after one year of use! Review collected by and hosted on G2.com.

Not every feature we wanted was readily available, but the Qualified team has been great about taking feedback and keeping us updated on their roadmap. We even have a feature in beta that was because of something we suggested early on in our time with Qualified! Review collected by and hosted on G2.com.

I like how intuitive and easy the platform is to use. It doesn’t require months of implementation to get set up, and I use it daily. It works well with Salesforce and Outlook, so I don’t end up with duplicate leads or double bookings on my calendar. BUT MOST IMPORTANTLY, the support is insane. I’ve had questions about the platform, and all I had to do was message Austin Moore (our CSM), and he got on a call with me within hours to get it sorted. He’s also actively looking for ways to help me get the most out of the platform. I love the AI SDR because it takes care of all the email follow up for me so I can focus on making calls and discovery calls.

Small things that i like:

1. You can see what the prospect is doing on the site and what they are typing before they type it.

2. Templates in chat, makes the response time much faster

3. Calendar in chat removes friction for the buyer Review collected by and hosted on G2.com.

No issues with the core platform, I wish the signals part of the app captured more information (but idk if that is possible) Review collected by and hosted on G2.com.

Our implementation experience was exceptional! Jennifer Schneider was outstanding—highly organized, responsive, and thorough throughout the process. She kept us on track and answered every question with expertise and ease.

We're just beginning to use Qualified, but the AI features are impressive and we're excited to explore more personalization capabilities. After just one training session, our BDR team is already showing great enthusiasm for the platform. Review collected by and hosted on G2.com.

No significant dislikes at this time. We're still in the early stages of implementation, but our experience has been positive so far. Review collected by and hosted on G2.com.

Support team is extremely responsive and always willing to go the extra mile. Review collected by and hosted on G2.com.

Support team always goes back to find an answer to a problem and comes back with a solution. Review collected by and hosted on G2.com.

We’ve had a great experience with Qualified. Across multiple outbound and event follow-up campaigns, we’ve consistently seen 53–82% open rates and solid reply rates, which is well above what we typically expect from email. The personalization is a big reason for that and the emails don’t feel automated and prospects actually engage.

Using Qualified, we’ve booked high-quality meetings with companies like General Motors, and campaign setup is extremely fast and intuitive. The platform is easy to use, makes it simple to personalize at scale, and the email quality is excellent. Support, Usman specifically, has also been responsive and genuinely helpful whenever we’ve needed it. Review collected by and hosted on G2.com.

The only small improvement I’d call out is around reply visibility. It would be nice to see all replies in a single, centralized view instead of having to search for them across campaigns. That said, it’s a minor thing, and the team is always open to feedback and very receptive. Review collected by and hosted on G2.com.

The ability to automate functions with a human approach and the customer support is top tier. Lauren and Elle have been committed to ensuring success. They have held our hand through multiple transitions and always dependable to get our initiatives launched. Review collected by and hosted on G2.com.

Some of the personalization features still feel like they are in development. It is not a blocker since our account manager is highly responsive and helps us across every hurdle. Review collected by and hosted on G2.com.