--- title: Qualified Reviews meta_title: 'Qualified Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1534 reviews by the users' company size, role or industry to find out how Qualified works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1534 scale: '5' date_modified: '2026-07-31' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Qualified Reviews **Vendor:** Salesforce **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 5.0/5.0 **Total Reviews:** 1,534 ## About Qualified Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. ## Qualified Pros & Cons **What users like:** - Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. (279 reviews) - Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. (266 reviews) - Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. (217 reviews) - Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. (211 reviews) - Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. (179 reviews) - Customer Engagement (152 reviews) - Lead Generation (149 reviews) - Efficiency (148 reviews) - Automation (145 reviews) - Time-saving (140 reviews) **What users dislike:** - Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. (85 reviews) - Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. (84 reviews) - Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. (46 reviews) - Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. (42 reviews) - Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. (41 reviews) - Limitations (34 reviews) - Integration Issues (33 reviews) - Users feel the **limited features** of Qualified restrict customization, affecting their workflow and overall satisfaction. (32 reviews) - Feature Issues (27 reviews) - Not Intuitive (27 reviews) ## Qualified Reviews ### 1. Qualified increases meetings and speeds time to meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Director, Demand Generation, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Qualified?** The data we get from target accounts who visit our website is invaluable. The ability to immediately connect with prospects who want to learn more about our products and services has brought the setting of meetings from days down to hours. Qualified is easy to use and configure to the way we do business and implement data. The most excellent customer support I've recieved from any vendor, Jennifer is fantastic! **What do you dislike about Qualified?** Looking forward to continued platform enhancements like the ability to capture name, title and company in Offer forms. **What problems is Qualified solving and how is that benefiting you?** Qualified gets us meetings with qualified prospects quickly. ### 2. superior functionality and support **Rating:** 5.0/5.0 stars **Reviewed by:** Will M. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Qualified?** We had used another live site chat tool previously that was satisfactory. But the functionality and technology of Qualified were too hard to pass up and has proven to be a great asset to us. On top of the tool itself, the ongoing support, insights, and guidance we receive from the Qualified team has been above expectations. We know we always have a responsive partner to go to with questions, problems, new ideas, etc. **What do you dislike about Qualified?** Nothing really. Some on our own team have embraced it more than others but we have seen no downside. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us gain much better and faster intent signals data at the accounts level while helping us schedule more high-quality meetings with both new prospects and existing clients visiting our site. It is a great extension of our marketing and business development strategy. ### 3. User-Friendly Interface and Great Support, But Limited Multi-Tab Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Qualified?** Easy user interface and good support team **What do you dislike about Qualified?** You can't have two tabs open at once and is heavily dependent on salesforce **What problems is Qualified solving and how is that benefiting you?** People who need direction on our website, sending out pre-show emails, and booking meetings ### 4. Very Flexible & Robust App Essential for Modern Tech Stacks **Rating:** 5.0/5.0 stars **Reviewed by:** Scott B. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Qualified?** Qualified offers unparalleled flexibility in customer engagements. Its intricate routing optimally handles diverse interactions, and will be even richer with the imminent launch of Piper to bolster our business dev team. Their 'white glove' support eliminates the need to master the vast range of platform capabilities. Cormac is a relentless customer success agent, always ready to take on taxing requirements and do the heavy lifting. Integration with Salesforce and Slack is seamless and continues to deliver great experiences to visitors and reps. **What do you dislike about Qualified?** I have not experienced a shortcoming or flaw. It's robust and can there can be a lengthy learning curve if you want to leverage lots of features on your own but their hyper support overcomes most of that. **What problems is Qualified solving and how is that benefiting you?** Chat engagement and realtime routing. Integrations with Salesforce and Slack to expedite processing. ### 5. Qualified Review **Rating:** 5.0/5.0 stars **Reviewed by:** Laura D. | Marketing Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Qualified?** We moved from Drift to Qualified and so far we've been very pleased with that decision. The implementation was very easy. Our implementation manager was very thorough and made the process of getting it setup quick so that we could see return on investment and business value quickly. I found them to be very knowledgable to help guide us with best practices, but also accommodating to tailor the needs for our business. **What do you dislike about Qualified?** So far I havent experienced any downsides. **What problems is Qualified solving and how is that benefiting you?** We're using chatbots to help increase website conversions ### 6. Gamechanger platform for converting interest to pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. | AE, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Qualified?** Adds functionality and tracking to our outreach back to our website that enables our view on which prospects are interested and who we should double down on. Mike and their team has been a joy to work with **What do you dislike about Qualified?** Nothing comes to mind at this time as they have been great to work with **What problems is Qualified solving and how is that benefiting you?** The ability to track prospect engagement and their interest in speaking with our team ### 7. New Qualified Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. | Director of Sales and Marketing Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Qualified?** The team has been great in helping us even after the initial setup. **What do you dislike about Qualified?** Things have been great so far. Nothing to improve upon currently. **What problems is Qualified solving and how is that benefiting you?** The scheduling tool is helping us reach our prospects faster and with less effort from our sales team. ### 8. Fast Onboarding on a Tight Timeline **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Qualified?** We launched Qualified with the AI Agent in just 1 week. The Qualified implementation process was fast and efficient and Marcie made the process painless. Easy integrations with all of our existing technical stack. **What do you dislike about Qualified?** If you don't have pre-existing solid lead routing/SDR practices, you won't be able to take full advantage of the Qualified platform. **What problems is Qualified solving and how is that benefiting you?** Lead Generation, building a better website experience for our prospects/customers, and Assisting our existing SDR team in their prospecting ### 9. Qualified is the top AI tool for prospecting, nurturing and closing deals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Qualified?** -Qualified has led the way in incorporating AI with our organization. Piper AI allows us to have meaningful conversations with visitors and she's always ready when a prospect is qualified for a meeting. -Sales process. All interactions were seamless -Account management. Sarah and Derek are amazing! In our past software, we often felt siloed. With Qualified, I've never had a vendor that is so attentive and easy to work with. -UI. Our reps love the interface. -Reporting -SALESFORCE INTEGRATION! **What do you dislike about Qualified?** Nothing! So far our experience with Qualified has been amazing. I have nothing but good things to say about this software and the people that work there. Great job team! **What problems is Qualified solving and how is that benefiting you?** It is more important than ever to deliver personalized experiences and to accurately track the experiences from beginning to end. Qualified accomplishes that, and more. We also finally feel satisfied with the reporting, both granular and generalized, that Qualified offers. We can now make informed decisions based off of various data points. ### 10. Seamless Collaboration With Qualified **Rating:** 5.0/5.0 stars **Reviewed by:** Christine D. | Web Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Qualified?** Working with Qualified has always been a great experience due to their professionalism, dedication, and clear communication. Their team consistently provides prompt support, making it easy to resolve any concerns or challenges. Qualified stands out as a reliable and collaborative partner that values client relationships and delivers excellent results. **What do you dislike about Qualified?** Qualified has been an outstanding partner over the years, making it difficult to find anything to dislike. I highly appreciate their dedication and the value they bring to our collaboration. **What problems is Qualified solving and how is that benefiting you?** With Piper, Qualified has been instrumental in helping our organization boost conversions during off-hours while reducing the workload for our reps. Their platform ensures seamless engagement, making it easier to connect with prospects around the clock. Overall, Qualified drives increased conversions and engagement at all hours, making them an essential partner for our success. ### 11. The best customer success team there is **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Director, Web & Digital Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Qualified?** Incredible customer success team! They always will go above and beyond and rather than wait to help you with your ideas, they bring all the best suggestions right to you. Also, the book a meeting from both a demo form and the chat is so seamless. Our SDR team is having a ball with it. **What do you dislike about Qualified?** Honestly nothing. I've been a Qualified customer since they began and they've only become better at being the best AI conversational tool in the business. **What problems is Qualified solving and how is that benefiting you?** Helping us tailor our web experience to every visitors needs and allowing visitors to book a meeting or speak with a sales rep instantly, all while being nurtured by an incredibly sophisticated AI chat tool. ### 12. Qualified App - Highly Recommended Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Sharad S. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Qualified?** - AI SDR - Co Pilot - Advanced Routing - Autopounce **What do you dislike about Qualified?** - There is a slight learning curve but you get used to it pretty easily **What problems is Qualified solving and how is that benefiting you?** We use the chatbot that is AI driven We an segment website visitors based on their ICP which helps us prirotize personas - integration with other platforms such as 6sense allows us to look at particular buying stages as well before inititaing conversation Reps have better control over the conversations with the AI Copilot ### 13. True Business Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus C. | Vice President of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Qualified?** Qualified's client support is unmatched. Lauren Ackerman is our Success Architect and acts as a true business partner day in and day out. She's strategic in her recommendations and backs it up with stats & research. Her forward thinking gives us the confidence needed to make quick changes to better our business. I can't recommend Lauren & Camille enough! **What do you dislike about Qualified?** Nothing negative to share, our experience has only been positive. **What problems is Qualified solving and how is that benefiting you?** We're trying to enagage our prospects sooner & set up demos without hurdles. ### 14. We are about one month post launch and loving it **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Vice President Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Qualified?** There are a few things that sold us on this, and thave have been an excellent experience so far. We love the insights on web visitors in Signals, we love the Piper AI and Experiences that help guide visitors through an interesting take on conversion rate optimization. The staff who have helped us - especially Kalyn our CSR - have been fantastic in getting is live and optimzied in our set-up. **What do you dislike about Qualified?** So far, nothing! things have been going well so far! **What problems is Qualified solving and how is that benefiting you?** Converting more website visitors to leads. ### 15. Great onboarding and support **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Vice President, Global Sales Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Qualified?** Qualified is a well oiled machine for onboarding and technical support. We have been supported every step of the way and launch was smooth. **What do you dislike about Qualified?** I haven't found anything I don't like about Qualified yet. Support has been amazing. **What problems is Qualified solving and how is that benefiting you?** I use Qualified for the AI SDR. ### 16. Amazing conversion accelerator and pipeline generation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alison H. | Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Qualified?** Our favorite capability is utilizing the learning and tracking of the platform for custom experiences geared toward specific subsets of website visitors that couldn't be powered with any other tool. Jennifer has helped us enable every scenario we have dreamed up. We also love the easy meeting booking, chat, and button experiences. **What do you dislike about Qualified?** We would love more flexibility with in-platform form creation. **What problems is Qualified solving and how is that benefiting you?** Qualified solves bounce and conversion issues by capturing infinitely more website visitors and turning them into prospects, and then business revenue ### 17. Excellent product and even better customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Qualified?** Ease of use During implementation, the Qualified team is there with you every step of the way. We are always able to ask questions and receive quick responses and solutions. Our advisors use the platform every day and like it more than our old platform. It's very customizable to our specific needs. **What do you dislike about Qualified?** Can't think of anything other than their "University" website is hard to find answers on. Things don't come up when I search so I end up asking our rep a lot of questions. But he is always quick to answer and even provides video walk throughs when needed! **What problems is Qualified solving and how is that benefiting you?** Allows our advisors to help students and potential students with any questions they may have in the moment. We are also getting a higher conversion rate using Qualified than we did with our old platform. We can book meetings on behalf of students or have the students book for themselves and route them to the appropriate advisors on their student record. ### 18. Exceptional Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Qualified?** I have found the service from the Customer Success team to be exceptional. They take the time to understand our business and what our needs. They take this information and design a game plan that best fits our needs. They make the ongoing support of this tool seamless. **What do you dislike about Qualified?** While everything works well overall, one newer aspect of the platform feels like it could use some fine-tuning in how they market the solution. It's a new feature and I am confident that Qualified will continue to enhance it as they have with our features though. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us connect with our website visitors and assist them with creating a frictionless experience while navigating our site. ### 19. 100% satisfaction for everything that Qualified does for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Qualified?** The platform's biggest strengths are the benefits it provides to our Sales team and the exceptional customer support we’ve received. Jennifer has been phenomenal throughout our journey, from onboarding to ongoing enhancements. She’s always available with solutions or ways to improve our operations, making a real difference for our team. We’re incredibly grateful for her expertise and dedication—she’s truly a rockstar! **What do you dislike about Qualified?** Nothing to note. We are very happy with the platform and Jennifer's ongoing support. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us identify valuable website traffic and makes it easier to book SDR meetings. It’s become a helpful tool in our marketing efforts, bringing us closer to potential buyers and streamlining the process of turning interest into conversations. ### 20. Incredibly robust product, excellent QSA team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Qualified?** Qualified is an exceptional partner! They’re constantly rolling out innovative features designed with customer needs in mind. Their ability to seamlessly tackle some of our toughest routing challenges has been a game changer for our team. On top of that, their customer support is top-notch—always responsive, knowledgeable, and helpful. **What do you dislike about Qualified?** So far, nothing to dislike. Qualified is leaps and bounds ahead of the tool we were previously using. **What problems is Qualified solving and how is that benefiting you?** Qualified is streamlining our lead capture and website demo booking processes. We haven't been live for long, but are seeing leading indicators of a tremendous ROI. More leads convert to meetings booked, with a greater customer experience as the turnaround time from demo request to meeting booked is instantaneous. ### 21. Fantastic improvement so far **Rating:** 5.0/5.0 stars **Reviewed by:** Shinn C. | Growth Marketing Director, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Qualified?** Not only are we able to build interesting and engaging chat experiences for prospects on our website, the ability to bring together all of the data in one view to understand who they are, what they're interested in, how much time they're spending on each page is invaluable. **What do you dislike about Qualified?** It's a pretty powerful tool, and understanding how to build the experience logic is somewhat daunting. Luckily our success architect was there to build out and guide us throughout the process. **What problems is Qualified solving and how is that benefiting you?** Helping us better understand visitor behavior and allowing us to book more meetings. ### 22. Product, Process & Personnel- Qualified Has It All! **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna M. | Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Qualified?** Piper AI SDR/'Revvy', Seamless integration, intuitive UI, fantastic customer advisory, and integrity. **What do you dislike about Qualified?** Everything has been great. No complaints **What problems is Qualified solving and how is that benefiting you?** Converting website traffic to pipeline ### 23. Game-Changer for Website Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Qualified?** We recently implemented Qualified's AI Agent, which we named Callie, on our website and it’s been a total game-changer. What stood out the most was how easy it was to implement—no lengthy setup or complex configurations. Compared to old-school prescriptive "builders" that take forever to build and maintain, Qualified’s AI chat is light-years ahead. Callie is incredibly effective at engaging with website visitors in real-time, providing personalized experiences that drive meaningful interactions. The AI adapts quickly and doesn’t require the constant maintenance or updates we used to deal with our previous chat tool. It’s intuitive, efficient, and has improved our ability to connect with visitors. **What do you dislike about Qualified?** So far, we haven’t encountered any issues. We’re still in the process of implementing some of Qualified’s additional features, and we’re excited to see how it integrates further into our website and marketing strategy. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us bridge the gap between website traffic and meaningful engagement. Its AI chat functionality allows us to connect with visitors in real time, providing personalized interactions. This has improved our ability to engage with potential customers, qualify leads, and drive them further down the funnel. Compared to traditional chat builders, Qualified’s AI agent requires minimal setup and maintenance, freeing up time for our team to focus on higher-level strategies. It’s already becoming a key part of our website and marketing programs. ### 24. Overall just an amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy W. | web optimizer manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qualified?** The overall ROI is almost instant and with the help from our support rep Tom we have seen great results. **What do you dislike about Qualified?** There could be some more intuitive areas of the dashboard. **What problems is Qualified solving and how is that benefiting you?** it is helping drive more scheduled meetings and answer questions ### 25. AI SDR (Piper) To The Rescue! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick N. | VP Sales Enablement & Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Qualified?** Qualified has allowed us to create sales in our sales organization by allowing us to provide a cohesive front-line sales experience to our customers. From adding an AI SDR (Piper) to our website and AppExchange experience which creates meaningful touchpoints, to generating meaningful data to so we can enhance the sales motion, Qualified has truly enhanced our sales approach. As a side note, their customer support and ease of implementation are A+ because both their consultants and leadership are plugged into the process. **What do you dislike about Qualified?** It takes a bit of time to get used to building workflows to help with automation, but their consultants are there to help through the entire process. **What problems is Qualified solving and how is that benefiting you?** Creating scale for our sales teams and cohesive outward messaging to clients. ### 26. Great tool and some of the best customer support I have experienced ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Janie V. | Demand Generation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Qualified?** The onboarding experience has been wonderful. The team is quite knowledgeable of their tool and it's abilities. They have provided great suggestions to best utilize the tool for our particular business and audience. They also have been willing to train and enable our internal employees to ensure we are all getting the most from Qualified. Overall, we are very satisfied with the intial experience. **What do you dislike about Qualified?** The path layouts are structured differently than tools I have used previously. This requires extra attention when learning to navigate the system, however the benefits of their system far outweight the time it takes to learn it. Plus, with continual, incredible customer support, you can always seek out your rep to help carry out changes or walk through things together. **What problems is Qualified solving and how is that benefiting you?** Qualified is enabling our company to create a multitude of chat experiences that can be served to various audience segments based on their known demographic information, business information, and engagement history. It has helped us to create more opportunities and pipeline from our chats than we were able to with our prior tool. ### 27. Adding AI SDR into our strategy was a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Qualified?** Customer support is 10/10. The user interface is intuitive. The product is easy to use and we are able to launch things in minutes. AI SDR is next level. **What do you dislike about Qualified?** More AI SDR reporting would be great but nothing I “dislike” **What problems is Qualified solving and how is that benefiting you?** Ability to answer open ended questions from visitors and convert more visitors into meetings. Previously everything was static and decision tree logic, which was limiting for users. We are seeing higher lead quality and 50% conversion rate from conversation to meeting with our AI SDR. ### 28. World Class Sales and Onboarding Experience + Top Tier Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Director of Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Qualified?** Qualified is a highly sophisticated AI conversational pipeline-generating platform with deep integration with our CRM (Salesforce) and Marketing Automation Platform (HubSpot). There's not even a close second on the market. Our Sales Rep (Avery) and our QSA (Tom) were both fantastic to work with and quickly became an extension of our tema. **What do you dislike about Qualified?** The only hurdle I found with Qualified so far has been with their lead source attribution. We use HubSpot and the attribution that is applied via the HubSpot Cookie following a form submission is far more advanced. Qualified still had a few fields available to me, though, that I was able to pull from and build a custom workflow in HubSpot to mirror their web analytics setup so that our attribution reporting didn't have any null values. **What problems is Qualified solving and how is that benefiting you?** We purchased Qualified to help increase our overall web experience for prospects to help guide them across our product offerings, answer their questions quickly and accurately, and convert them into known leads/contacts in our CRM. ### 29. Sales Development representatives using qualified at OneAdvanced **Rating:** 5.0/5.0 stars **Reviewed by:** Feargus I. | SDR Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Qualified?** The ability to be able to offer meetings that link in with my calendar is very useful **What do you dislike about Qualified?** We had to tinker a little for everytime someone came on the website as we had access to all pages on the website including the main landing page **What problems is Qualified solving and how is that benefiting you?** the ability to convert cold leads into being warm leads through engagement on the website ### 30. We feel like partners, not customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Nate C. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Qualified?** Even though I don't interact with Qualified daily, I can see the significant impact it has on our customer-facing teams. Qualified’s intent signals and comprehensive data capture provide crucial insights that I use to build and maintain dashboards. These dashboards help our sales and marketing teams understand visitor behavior and tailor their strategies accordingly. The various pop-up offers allow prospects to interact with the Qualified UI, either by getting in touch with sales or by self-serving to find answers without feeling pressured. The continuous updates and personalized support from our Success Architect make it easier for us to keep up with new functionalities and improve our data analysis. **What do you dislike about Qualified?** Not really even a knock on Qualified but the tool is only as good as your selling motion. Qualified is not a silver bullet that can cure bad processes. To truly benefit, you need to understand the ins and outs of your selling motion and know when and where you want to be sending prospective customers. Qualified compounds the effects of a well-understood and efficient selling process. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us capture and analyze intent data from website visitors, which is crucial for building accurate and insightful dashboards. Even though I’m behind the scenes, I can see how this data helps our sales team quickly engage high-intent visitors and our marketing team keep visitors interested with personalized content. The ability to retarget visitors after they've left the site is another game-changer, helping our teams maintain engagement and drive revenue more effectively. A special mention to Sterling, our previous CSM, and Robert, our current CSM, who have been instrumental in maintaining this strong relationship. Their support makes all the difference in the world. They genuinely care about the relationship they build with us, actively seeking to solve any and all problems, even when they are self-inflicted. We don't feel like customers; we feel like true partners with Qualified. **Official Response from Dan Darcy:** > Thank you for the feedback Nate. We are thrilled to hear that Qualified has had such a positive impact on your customer-facing teams and that our intent signals and data capture are helping you build insightful dashboards. We appreciate your feedback and are glad to hear that our Success Architects have been providing personalized support to help you keep up with new functionalities. Cheers- Dan Darcy CCO ### 31. Great product & support; excited to see results **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney T. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Qualified?** Qualfied is not only the leading product in the market, but they have fantastic support and onboarding. Customizing experiences is always cumbersome and timeconsuming but with our dedicated Qualified rep, managing the platform is a breeze. **What do you dislike about Qualified?** Nothing so far - it's been a great experience **What problems is Qualified solving and how is that benefiting you?** Engaging web visitors at a higher rate & qualifying meetings for our sales team. ### 32. Instrumental in Converting Accounts Into Real, Qualified Pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Paul L. | Director Of Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Qualified?** I run our Channel program. Qualified has been instrumental in allowing us to see what channel partners have visited our site, what interests them, and allows us to engage w/ them quickly and efficiently. I feel like we've barely scratched the surface, but the system was very easy to set up, and we use it every single day. The customer support and how easily in integrates with other apps, like Slack, is great. Our QSA, Jennifer Schneider, has been amazing in her understanding of our business, what Qualified can do, and making subsequent recommendations based on that. She is knowledgeable, responsive and has been able to connect what features in Qualified are applicable and impactful to our specific GTM model. **What do you dislike about Qualified?** Definitely requires knowing your own process and making sure that all pieces of the business are aligned. It's only as good as the process you have. **What problems is Qualified solving and how is that benefiting you?** Routing the right leads to the right team. Determining and understanding when a prospect or partner is on the website, giving us business intelligence that drive meaningful conversations. **Official Response from Dan Darcy:** > Paul - Thank you for sharing your positive experience with Qualified. We're glad to hear that our system was easy to set up and that you use it daily. We understand the importance of aligning the system with your business process, and we're here to support you every step of the way. We look forward to continuing to provide value to your GTM model. Let me know how we can help more. Cheers- Dan Darcy CCO ### 33. Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Qualified?** The support from the Qualified team has been exceptional. We have had numerous issues, but Usman has really helped to right the ship and put us in a better place. **What do you dislike about Qualified?** There are some features that are missing, such as copying aspects of a flow and credits. There are work arounds, but its not the same 1:1 system as Chili Piper in this instance. **What problems is Qualified solving and how is that benefiting you?** Inbound meeting Scheduling with Reps ### 34. Support every step of the way **Rating:** 5.0/5.0 stars **Reviewed by:** Maeghan D. | Marketing Content Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Qualified?** The platform is incredibly intuitive, ensuring visitors on our site have a seamless experience while keeping us informed about how these experiences are performing. Despite the platform’s impressive features and the significant benefits it brings to our pipeline generation, the standout aspect of Qualified is the Qualified Success Architect. Having someone like Robert, who is readily available to help and genuinely committed to our organization’s success, has been a game-changer. Robert consistently goes above and beyond to ensure we’re supported and continuously offers new ideas to enhance our strategy. His expertise adds tremendous value to an already invaluable tool, and we are deeply grateful for his contributions. **What do you dislike about Qualified?** The pathways can get overwhelming. There are so many steps to consider and updating content, CTA's, etc. can become challenging. We've often felt like when updating things we've only "scratched the surface". Thankfully, Robert is always readily available to ensure we're able to successfully achieve our goals. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us ensure our website visitors have an opportunity to connect with us, ask questions if needed, and skip the extra steps to book meetings with our sales team. Qualified has removed a lot of the delays and potential unengagement that comes from filling out forms and waiting to be contacted. We're also using the autopounce feature which is saving our sales reps time and allowing for quality conversations to take place which has been a true game-changer for us. We're trilaing the new Qualified offers feature which has allowed us to be granular with personalization and segmentation, getting exciting events and opportunities to targeted-audiences. **Official Response from Dan Darcy:** > Maeghan- I'm glad to hear that Qualified has been a value-add in streamlining your visitor experience and improving engagement with your sales team. I appreciate your feedback on our branching logic. Thank you for the amazing review and feedback. Let me know if you ever need anything. Cheers- Dan Darcy CCO ### 35. Qualified x Asana **Rating:** 5.0/5.0 stars **Reviewed by:** Julian D. | Technical Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Qualified?** We had the pleasure of working with Jennifer, our Qualified CSM, and she exceeded all expectations as a technical partner. Jennifer truly understood our use case and consistently provided tailored solutions that perfectly fit our internal business needs. Her ability to quickly resolve issues and assist various teams throughout the project was invaluable. Jennifer’s deep understanding of systems, including how to integrate or build interconnectivity with other systems outside her purview, was particularly impressive. She made our Qualified experience not just seamless but truly exceptional. We couldn't have asked for a better partner! **What do you dislike about Qualified?** While our experience with Qualified has been largely positive, there are a few areas where we see potential for improvement. Specifically, we would like to see the ability to place the chat modal anywhere on the page or have it pop up in full screen. These features are crucial for enhancing user interaction and flexibility of webpages, and we are hopeful they will be included in the roadmap for future updates. **What problems is Qualified solving and how is that benefiting you?** - Faster times to revenue - More valuable chat conversations - Ease of use - Fast SLAs and repair times **Official Response from Dan Darcy:** > Julian - thank you for the amazing review of Qualified and Jennifer on our success team. Appreciate the feedback on the chat widget and being able to pop it up anywhere on the screen. I will take this back and make sure Jennifer will follow up. If there is anything we can do to make the Qualified experience better. Cheers- Dan Darcy CCO ### 36. Amazing Implementation and Go Live Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anna D. | Manager, Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Qualified?** The implementation experience was short and sweet. We went live quickly and launched this to our BDR team. Opportunities were created within the first 48 hours of our soft launch. Brittany has been hands-on with our team, suggesting best practices and optimizing our platform. **What do you dislike about Qualified?** We should have implemented this in 2024! **What problems is Qualified solving and how is that benefiting you?** live hot leads, quick conversations to convert leads to opportunities. ### 37. Qualified delivers more, better quality meetings. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Director of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Qualified?** As a Director of Business Development driving more and better qualified meetings into the pipeline is critical. Qualified has done that by removing the traditional booking friction to meet the prospect where they are in the journey. My reps love it because it makes acheiving their goal easier. Qualified experiences allow us to extend our traditional marketing channel messages direct to the customer as they hit our website, increasing the engagement and chance of conversion. Signals allows us to identify high intent prospects and drive part of our outbound strategy. Qualified also provides ongoing support and consults on how to better leverage capabilities strategically aligning with our goals. **What do you dislike about Qualified?** It can be difficult to filter out "bad" prospects. In our case because our customers are primarly K-12 educators students can be difficult to prevent getting to my reps calendars. **What problems is Qualified solving and how is that benefiting you?** Qualified removes the friction that commonly exists with potential customers wanting to get in front of our sales and prospecting teams. In this selling environment it is important that we deliver value with every interation and the chat functionality allows our reps to quickly do that. And if they just want a meeting then we give them a path to that very quickly. With so many prospects it can also be difficult to know who to outbound prospect to. Signals give my team the insight they need to not only identify current contatct of record that are visiting our website, it tells us exactly what they are interested in allowing my BDRs to tailor messaging that will be more relevant. **Official Response from Dan Darcy:** > Adam - love the feedback and amazing review. We will get better at filtering out the bad prospects and there should be updates coming in the somewhat distant future that will address some of your feedback. Look forward to continuing to drive an excellent Qualified experience. Cheers- Dan Darcy CCO ### 38. Highly recommend Qualified and Jennifer S is the BEST! **Rating:** 5.0/5.0 stars **Reviewed by:** 🍾Justin B. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Qualified?** Qualified has been a tool that regularly provides value across a variety of teams/teammembers and continues to offer new avenues for us to use it to even greater impact. The tool is very user friendly and easily integrates with other key systems in place for truly actionable insights. What makes it even easier to hit the ground running with Qualified is their dedication to success for customers/uers. I recommend the Qualified product knowledge courses for users of all types. Additionally, our Success Architect, Jennifer Lynn Scheider is simply the best. Jennifer's expertise with the Qualified product, understanding of the different use cases/contexts in which we interact with Qualified, and attention to detail as it all relates to our specificities as a customer creates an unmatchable experience. Thanks Jennifer and the Qualified team! **What do you dislike about Qualified?** I haven't had any negative experiences using the tool. **What problems is Qualified solving and how is that benefiting you?** Qualified has been incredibly valuable in both allowing us to meet potential buyers where they are in their journey and connecting all the dots that both initiated and propel their own unique journey. ### 39. Excellent Product & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Qualified?** Easy to use, responsive and helpful account manager, direct integration with Salesforce. **What do you dislike about Qualified?** No major complaints. We've had some minor issues that we have been able to work through with our account manager. **What problems is Qualified solving and how is that benefiting you?** Allows prospects to ask questions and book meetings directly with our sales team. ### 40. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew L. | Sales Development Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Qualified?** Qualified helps our team easily chat in real time with any potenial prospect that comes through our website. Both the user interface and reporting aspects of Qualified makes it easy for both myself as a manager and my reps as end users easily get access to any information we need for potential follow-up. Another reason why we stay with Qualified is Sarah Flohr, she's been not only responsive to any questions or issues we have in our day-to-day practices, but she's a delight to deal with. **What do you dislike about Qualified?** Not much to say in terms of disliking, I'd say sometimes the volume of notifications can be loud but it's overall been a positive experience with the Qualified team. If there are issues, they're quick to take action and send any feature requests to their product team. **What problems is Qualified solving and how is that benefiting you?** An objective issue for companies is that there are thousands of anonymous users visiting a website or specific website page at all times during the day. Qualified helps team's take action on this by providing a chatbot experience that works both on the clock and off the clock by allowing live users to hop in and chat with website visitors, or if everyone's gone home for the day, prospects can interact through an experience and book a meeting with a rep for whatever time works best for them. You can also retroactively run reports to catch up on what you've missed overnight to be proactive in getting in touch with prospects. **Official Response from Dan Darcy:** > Matthew- Thank you for the review and feedback! Especially about Sarah Flohr! Let me know how I can ever enhance the Qualified experience. Cheers- Dan Darcy CCO ### 41. Qualified Review - QSA Shoutout **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Qualified?** Updating my review because i meant to rate Qualified a 10/10 and not 8!!! That was my bad **What do you dislike about Qualified?** Nope! Very happy with the quality and service of the product **What problems is Qualified solving and how is that benefiting you?** Qualified is making it easier for our marketing development reps to field inbound inquiries and schedule meetings with high-intent hand raisers. ### 42. Love the signals and insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Qualified?** There are several features I appreciate. I like that Piper AI assists when our reps are not available or ready. Keeps the lead warm and provides a seamless transition. I have loved the insights we are able to gain with the tool. We see what our customers are interested in, buying intent and can preview chats. **What do you dislike about Qualified?** Customers have asked for an emailed transcript which isn't possible. **What problems is Qualified solving and how is that benefiting you?** Multiple chats can sometimes derail our response rate. Qualified helps us keep contacts on our site and ready to chat with us. ### 43. Works as advertised, customization to our website is a bonus **Rating:** 5.0/5.0 stars **Reviewed by:** Rodger M. | National Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Qualified?** They are very responsive to our team, the customization has been spot on, the customer support provided has been quick to follow through for us! Works as it should, easy to use and gets the sales leads over to our team quickly. The AI SDR chatbot works as advertised and has been customized to our needs. **What do you dislike about Qualified?** No issues at the present time, our needs are met and exceeded. **What problems is Qualified solving and how is that benefiting you?** When we are after business hours the platform can cover business development inquiries. Sales leads are directed to a team member or to book quick meetings. ### 44. Seamlessly Connecting Sales and Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Social Media Manager - Red River Rugby Premiership, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Qualified?** Qualified.com has significantly revolutionized our marketing approach. The platform's most transformative feature is its ability to collaborate seamlessly, and handoff leads between sales and marketing. The real-time engagement and scheduling capabilities capture the interest and momentum of our website visitors, ensuring no potential lead is missed. The CRM and Slack integrations allow our sales team to connect immediately with high-potential leads. **What do you dislike about Qualified?** Initial setup and re-configurations were time-consuming and a bit of training. Additionally, some QOL improvements in the experience builder could be made to make the platform more intuitive and user-friendly. Despite these minor issues, the overall benefits of using Qualified far outweigh any of the drawbacks. **What problems is Qualified solving and how is that benefiting you?** Qualified.com is helping us streamline the collaboration and lead handoff between our sales and marketing teams. It captures the interest momentum of our website visitors in real time, ensuring immediate engagement with high-potential leads. This has significantly improved our lead conversion rates, enhanced customer satisfaction, and provided valuable insights to refine our marketing strategies, ultimately driving better ROI and business growth. ### 45. Qualified Supports our Growth Goals **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon C. | Marketing Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Qualified?** The technology powering Qualified is incredible. It allows us to better understand the types of businesses/people that are exploring our product on our AppExchange listing, which in turn has positively impacted the way we go-to-market and communicate our value prop. It also integrates seamlessly into the Salesforce products we use: Sales Cloud and Pardot. The UI is SO clean and easy, and pulling reports can be done without any code. The support team is also very responsive and communicates with us regularly. Overall great customer service. **What do you dislike about Qualified?** We currently only use Qualified on our AppExchange listing but are considering it for our main website. Cost is a potential barrier as it seems to be more expensive than other solutions on the market. However, as mentioned above, the technology is superior to other options I've seen. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us to be a more proactive company by providing another avenue for customers, prospects, and partners to communicate with us, and gives us deeper insights into our core ICP as we look to scale our product/company. ### 46. Best website chat I've used, best support ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Qualified?** - Amazing customer support comes first. Really can't be taken for granted. - Always innovating, always creating new features and getting us onboarded - Using Piper - the AI SDR -dramatically increased our site conversations and generated more meetings **What do you dislike about Qualified?** Qualified is at the top of the website conversations space. Asking for anything else would just be greedy ;) **What problems is Qualified solving and how is that benefiting you?** Qualified closes an important gap for us in terms of website conversations - it makes sure that every eligible visitor gets a tailored experience to drive them towards their next step. It generates leads and meetings that we otherwise wouldn't have. ### 47. Great support makes all the difference **Rating:** 4.0/5.0 stars **Reviewed by:** Angela R. | Director, Demand Generation, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Qualified?** Qualified has added a ton of new features that are super valuable for markteters who want to create personalized experiences on their website and make sure they are using multiples avenues to keep visitors on the site and interested in your content. The header, exit, and side pop up offers in addition to the intent signals are super valuable for our team. **What do you dislike about Qualified?** The interface can be a little confusing and creating new experiences can be a little challenging, but our Success Architect has been incredibly helpful in guiding us on how to set things up. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us to feild higher intent buyers to our sales team quicker, provide a more personalized chat experience, and put our marketing content right in front of visitors to keep them engaged and active on our website. ### 48. Thoughtfully designed product and onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Qualified?** Really fantastic and organized onboarding. Very knowledgeable and fast account management support. **What do you dislike about Qualified?** The limited control over specific email copy. **What problems is Qualified solving and how is that benefiting you?** Meeting booking and the ability to qualify and nurture leads that the Sales team did not have bandwidth for. ### 49. Great experience with Qualified!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Qualified?** We recently started leveraging Qualified and it has been nothing but a positive experience. We have already seen great results from our our AI chat bot. Our CSM, Lily Weller, made sure that our onboarding process went seamlessly. In addition to the onboarding and training process, Lily is incredibly responsive and is constantly helping us find new ways to achieve our goals and get the most out of the Qualified platform. **What do you dislike about Qualified?** Nothing negative to say about my experience! **What problems is Qualified solving and how is that benefiting you?** Delivers high quality leads to our Sales team. ### 50. Highly recommend - raise website to MB conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan G. | Head of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Qualified?** Its a single platform that gives you the right visibility into ABM visitors, content theyre viewing and scoring for outbound. Its magical **What do you dislike about Qualified?** I wish they did a better job deanonymize individuals **What problems is Qualified solving and how is that benefiting you?** website conversations to meetings booked and live conversations ## Qualified Discussions - [What's the most creative experience you've created?](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) - 1 comment - [View Qualified pricing details and edition comparison](https://www.g2.com/products/qualified/reviews?page=45§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+19%3A17%3A18+-0500&secure%5Bsession_id%5D=f97c3d7d-742c-4dd7-b53a-50902c071a8a&secure%5Btoken%5D=05210de9ad7e577974ba3d62f21165a9433710d8f2c0429ee281b0a090506adf&format=llm_user) ## Qualified Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Clearbit](https://www.g2.com/products/clearbit/reviews) - [Contentful](https://www.g2.com/products/contentful/reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Influ2](https://www.g2.com/products/influ2/reviews) - [LeanData](https://www.g2.com/products/leandata/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [SixSense](https://www.g2.com/products/sixsense/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Qualified Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Integrations** - MS Teams Integration - Email Integration - Salesforce Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Website - Text Message (SMS) - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform Additional Functionality** - Integrations - Topic Customization - Alerts - Real-time Intent **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Personalization** - Branding - Links **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Qualified Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,064 reviews)