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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (70.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us
Fin by Intercom
Star Rating
(3,679)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansQualified
Star Rating
(1,324)4.9 out of 5
Market Segments
Mid-Market (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Qualified excels in Quality of Support, scoring 9.9 compared to Fin by Intercom's 8.6. Reviewers mention that Qualified's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Qualified has a superior Ease of Setup score of 9.2 versus Fin by Intercom's 8.4. Users say that the onboarding process for Qualified is straightforward, allowing teams to get started without extensive training.
- G2 users highlight Qualified's higher score in Product Direction at 9.9 compared to Fin by Intercom's 8.8. Users report that Qualified consistently updates its features based on user feedback, ensuring the product evolves to meet market needs.
- Users on G2 note that Qualified outperforms Fin by Intercom in AI capabilities, with scores of 9.1 versus 8.1. Reviewers mention that Qualified's AI Text Generation and AI Text Summarization features are particularly effective in automating responses and summarizing conversations.
- Reviewers mention that Qualified shines in Customization, scoring 9.4 compared to Fin by Intercom's 8.2. Users say that Qualified offers a more flexible customization interface, allowing businesses to tailor the software to their specific needs.
- Users report that Qualified's Live Chat feature is rated higher at 9.7 compared to Fin by Intercom's 9.3. Reviewers mention that the chat functionality in Qualified is more intuitive and integrates seamlessly with other tools, enhancing customer interaction.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Fin by Intercom
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.8
2,812
9.6
1,070
Ease of Use
8.9
2,842
9.2
1,079
Ease of Setup
8.4
1,454
9.2
781
Ease of Admin
8.6
1,303
9.2
775
Quality of Support
8.6
2,708
9.9
1,070
Has the product been a good partner in doing business?
8.8
1,300
9.9
792
Product Direction (% positive)
8.8
2,663
9.9
1,002
Features by Category
Ticket and Case Management
8.6
1099
|
Verified
Not enough data
8.8
1117
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.6
1142
|
Verified
Not enough data
8.3
679
|
Verified
Not enough data
8.8
1135
|
Verified
Not enough data
8.8
1059
|
Verified
Not enough data
8.6
960
|
Verified
Not enough data
Generative AI
8.3
246
Not enough data
8.2
247
Not enough data
Agentic AI - Help Desk
7.7
59
Not enough data
8.2
60
Not enough data
7.9
60
Not enough data
Communication Channels
8.8
890
|
Verified
Not enough data
8.8
1089
|
Verified
Not enough data
9.4
1263
|
Verified
Not enough data
8.3
811
Not enough data
7.5
521
Not enough data
Platform
8.1
719
|
Verified
Not enough data
8.2
1266
|
Verified
9.4
564
|
Verified
8.7
822
|
Verified
Not enough data
8.6
787
|
Verified
Not enough data
8.1
1014
|
Verified
Not enough data
8.2
1016
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
9.2
349
|
Verified
8.1
363
|
Verified
9.1
364
|
Verified
9.3
478
|
Verified
9.6
428
|
Verified
8.5
327
|
Verified
9.3
391
|
Verified
Channels
8.0
293
|
Verified
Feature Not Available
9.0
438
|
Verified
9.6
399
|
Verified
7.9
207
|
Verified
7.3
172
7.3
121
Feature Not Available
8.1
229
|
Verified
8.5
173
|
Verified
Customers
8.8
428
|
Verified
9.4
377
|
Verified
8.6
432
|
Verified
9.4
332
|
Verified
8.2
436
|
Verified
9.2
389
|
Verified
8.3
387
|
Verified
9.5
377
|
Verified
8.2
379
|
Verified
9.4
377
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
36
Not enough data
8.4
33
Not enough data
8.8
36
Not enough data
8.9
38
Not enough data
9.0
38
Not enough data
8.5
35
Not enough data
8.6
34
Lead Facilitation
Not enough data
9.5
71
|
Verified
Not enough data
9.2
72
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
74
|
Verified
Organization
Not enough data
9.2
53
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.2
62
|
Verified
Performance Analysis
Not enough data
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
199
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
9.1
84
9.5
36
9.0
86
9.6
37
9.0
83
9.6
35
Automation - AI Agents
7.7
61
9.7
30
8.7
63
9.3
30
Feature Not Available
9.6
33
8.1
63
Feature Not Available
8.7
63
Feature Not Available
Platform
9.1
81
9.6
34
8.8
82
9.7
35
9.1
83
9.8
35
Autonomy - AI Agents
8.4
64
9.4
33
8.6
64
9.5
32
8.4
63
9.8
30
8.7
66
9.4
30
Generative AI
Feature Not Available
9.6
29
8.8
50
9.6
29
Responses
8.8
596
9.4
522
8.8
586
9.5
503
9.0
586
9.6
533
8.8
556
9.3
450
8.6
478
9.0
362
Platform
9.5
611
9.7
546
8.9
581
9.5
534
8.8
577
9.4
508
8.7
561
9.3
529
8.2
419
9.2
415
8.9
528
9.4
470
8.8
582
9.5
484
Generative AI
Feature Not Available
9.0
178
8.4
140
8.9
173
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Notifications
Not enough data
9.3
217
Not enough data
9.2
203
Not enough data
9.5
219
Settings
Not enough data
9.4
220
Not enough data
9.5
227
Not enough data
9.5
217
Personalization
Not enough data
9.4
221
Not enough data
9.5
204
Integrations
Not enough data
9.4
216
Not enough data
9.6
237
Not enough data
7.7
151
Not enough data
8.6
182
Not enough data
8.9
183
Generative AI
Not enough data
9.0
112
Not enough data
8.9
100
Not enough data
8.5
90
Not enough data
8.7
90
Not enough data
8.3
85
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Integrations
Not enough data
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
152
Branding & Customizatio
Not enough data
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Automatic Rules & Configurations
Not enough data
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Agentic AI - Business Scheduling
Not enough data
9.4
14
Not enough data
9.5
13
Customer Support
8.6
198
Not enough data
7.4
184
Not enough data
9.0
204
Not enough data
Automation
8.4
203
Not enough data
8.3
205
Not enough data
8.5
196
Not enough data
Artificial Intelligence
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Not enough data
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
8.3
295
9.1
153
8.3
293
9.1
149
Feature Not Available
8.5
104
Communication
9.2
1440
|
Verified
9.7
647
|
Verified
8.9
1448
|
Verified
9.4
631
|
Verified
8.7
1190
|
Verified
8.7
385
9.1
1355
|
Verified
9.4
486
|
Verified
8.2
594
9.1
419
|
Verified
Internal Use
8.2
1266
|
Verified
9.4
564
|
Verified
8.7
1093
|
Verified
9.3
518
|
Verified
8.2
1042
|
Verified
9.5
569
|
Verified
8.7
1246
|
Verified
9.3
527
|
Verified
8.9
1318
|
Verified
9.1
412
|
Verified
8.6
1286
|
Verified
9.3
509
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Automation
Not enough data
9.3
60
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.6
64
Not enough data
8.9
58
Autonomy
Not enough data
8.8
60
Not enough data
9.1
59
Not enough data
9.0
62
Not enough data
8.8
61
Outbound Sales
Not enough data
9.2
55
Not enough data
9.0
53
Not enough data
8.3
47
Not enough data
9.2
56
Not enough data
9.1
54
Inbound Sales
Not enough data
9.0
61
Not enough data
9.5
60
Not enough data
8.8
55
Not enough data
9.6
63
Not enough data
9.3
62
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
165
Not enough data
7.9
163
Not enough data
7.7
163
Not enough data
8.5
162
Not enough data
8.0
158
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
156
Not enough data
7.9
157
Not enough data
7.9
158
Not enough data
8.3
155
Not enough data
Automation
8.1
158
Not enough data
7.9
156
Not enough data
7.1
153
Not enough data
Autonomy
7.5
160
Not enough data
7.7
160
Not enough data
7.2
156
Not enough data
7.6
158
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Qualified are categorized as AI Agents For Business Operations, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Bot Platforms, Online Appointment Scheduling, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
43.8%
Information Technology and Services
19.2%
Computer & Network Security
4.2%
Marketing and Advertising
4.1%
Financial Services
3.0%
Other
25.8%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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