Compare Fin by Intercom and Qualified 
Featured Products
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Mid-Market (70.1% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us
Fin by Intercom
Star Rating
(3,811)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansQualified
Star Rating
(1,448)4.9 out of 5
Market Segments
Mid-Market (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a clean and simple interface, which many users appreciate for its alignment with the start-up vibe. This user-friendly design is complemented by its robust functionality across various support options, making it a versatile choice for customer service teams.
- Users say that Qualified stands out for its exceptional customer success support, with specific praise for team members who help users maximize the platform's potential. This level of personalized assistance can significantly enhance the user experience, especially for those navigating complex use cases.
- Reviewers mention that Fin by Intercom's AI capabilities are particularly impressive, with users highlighting its ability to pull content from articles and previous responses. This feature allows for accurate and up-to-date answers, which has proven beneficial for support teams looking to streamline their operations.
- According to verified reviews, Qualified shines in its ability to connect with website visitors effectively, providing insights into user activity that lead to better lead generation. This functionality is crucial for businesses aiming to enhance their marketing strategies and improve conversion rates.
- G2 reviewers note that while Fin by Intercom has a slightly lower overall satisfaction score, it still receives positive feedback for its comprehensive information sharing, including screenshots and detailed instructions. This feature helps reduce the burden on support teams by addressing common customer inquiries efficiently.
- Users highlight that Qualified's automatic appointment setting feature significantly streamlines the chat process, allowing for quicker responses and bypassing traditional sales development roles. This efficiency can be a game-changer for businesses looking to optimize their customer engagement strategies.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Fin by Intercom
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.7
2,875
9.6
1,140
Ease of Use
8.9
2,905
9.2
1,153
Ease of Setup
8.4
1,508
9.2
844
Ease of Admin
8.6
1,338
9.2
826
Quality of Support
8.6
2,771
9.9
1,142
Has the product been a good partner in doing business?
8.8
1,334
9.9
844
Product Direction (% positive)
8.8
2,726
9.9
1,076
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
9.4
567
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
9.3
351
|
Verified
8.1
363
|
Verified
9.1
407
|
Verified
9.3
478
|
Verified
9.6
442
|
Verified
8.5
327
|
Verified
9.2
403
|
Verified
Channels
8.0
293
|
Verified
Feature Not Available
9.0
438
|
Verified
9.6
428
|
Verified
7.9
207
|
Verified
7.3
173
7.3
121
Feature Not Available
8.1
229
|
Verified
8.5
174
|
Verified
Customers
8.8
428
|
Verified
9.4
386
|
Verified
8.6
432
|
Verified
9.4
334
|
Verified
8.2
436
|
Verified
9.1
406
|
Verified
8.3
387
|
Verified
9.5
397
|
Verified
8.2
379
|
Verified
9.4
392
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
39
Not enough data
8.4
34
Not enough data
8.9
41
Not enough data
8.8
40
Not enough data
9.1
42
Not enough data
8.6
37
Not enough data
8.6
35
Lead Facilitation
Not enough data
9.6
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
63
|
Verified
Not enough data
9.7
78
|
Verified
Organization
Not enough data
9.3
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
66
|
Verified
Performance Analysis
Not enough data
9.1
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.8
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
200
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
9.1
84
9.5
36
9.0
86
9.6
37
9.0
84
9.6
35
Automation - AI Agents
7.7
61
9.7
30
8.7
63
9.3
30
Feature Not Available
9.6
33
8.1
63
Feature Not Available
8.7
63
Feature Not Available
Platform
9.1
81
9.6
34
8.8
82
9.7
35
9.1
83
9.8
35
Autonomy - AI Agents
8.5
65
9.4
33
8.6
65
9.5
32
8.4
64
9.8
30
8.7
67
9.4
30
Generative AI
Feature Not Available
9.6
29
8.8
50
9.6
29
Responses
8.8
597
9.4
532
8.8
587
9.5
505
9.0
589
9.6
536
8.8
558
9.3
451
8.6
478
9.0
365
Platform
9.5
616
9.7
550
8.9
584
9.5
542
8.8
579
9.4
510
8.7
564
9.3
531
8.2
419
9.2
417
8.9
528
9.4
473
8.8
583
9.5
485
Generative AI
Feature Not Available
9.0
180
8.4
142
8.9
174
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Notifications
Not enough data
9.3
218
Not enough data
9.2
204
Not enough data
9.4
221
Settings
Not enough data
9.4
221
Not enough data
9.5
229
Not enough data
9.5
218
Personalization
Not enough data
9.4
222
Not enough data
9.5
205
Integrations
Not enough data
9.4
218
Not enough data
9.6
239
Not enough data
7.7
152
Not enough data
8.6
183
Not enough data
8.9
184
Generative AI
Not enough data
9.0
113
Not enough data
8.9
101
Not enough data
8.5
91
Not enough data
8.7
91
Not enough data
8.3
86
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.6
26
Integrations
Not enough data
8.5
113
Not enough data
9.1
131
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
154
Branding & Customizatio
Not enough data
9.2
143
Not enough data
9.3
137
Not enough data
9.2
121
Automatic Rules & Configurations
Not enough data
9.5
150
Not enough data
9.5
141
Not enough data
9.2
138
Agentic AI - Business Scheduling
Not enough data
9.4
15
Not enough data
9.5
14
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
8.3
297
9.1
153
8.3
295
9.1
149
Feature Not Available
8.5
104
Communication
9.2
1443
|
Verified
9.7
653
|
Verified
8.9
1451
|
Verified
9.4
635
|
Verified
8.7
1192
|
Verified
8.7
393
9.1
1358
|
Verified
9.4
487
|
Verified
8.2
595
9.1
421
|
Verified
Internal Use
8.2
1270
|
Verified
9.4
567
|
Verified
8.7
1095
|
Verified
9.3
520
|
Verified
8.2
1043
|
Verified
9.5
570
|
Verified
8.7
1251
|
Verified
9.3
528
|
Verified
8.9
1321
|
Verified
9.1
413
|
Verified
8.6
1289
|
Verified
9.3
511
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Automation
Not enough data
9.4
71
Not enough data
8.8
56
Not enough data
8.1
50
Not enough data
9.6
82
Not enough data
9.2
73
Autonomy
Not enough data
8.9
63
Not enough data
9.1
65
Not enough data
9.0
64
Not enough data
8.8
62
Outbound Sales
Not enough data
9.3
59
Not enough data
9.0
56
Not enough data
8.4
50
Not enough data
9.3
64
Not enough data
9.1
56
Inbound Sales
Not enough data
9.0
62
Not enough data
9.4
74
Not enough data
8.8
56
Not enough data
9.6
82
Not enough data
9.4
79
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
189
Not enough data
7.9
193
Not enough data
7.8
167
Not enough data
8.5
187
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.8
169
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Qualified are categorized as AI Agents For Business Operations, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Bot Platforms, Online Appointment Scheduling, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
44.1%
Information Technology and Services
18.8%
Computer & Network Security
4.1%
Marketing and Advertising
4.1%
Financial Services
3.3%
Other
25.6%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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