Introducing G2.ai, the future of software buying.Try now
Compare Birdeye and Qualified 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Paige
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Text-Em-All
Visit Website
At a Glance
Market Segments
Small-Business (51.2% of reviews)
Mid-Market (70.6% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Birdeye
Star Rating
(3,688)4.7 out of 5
Market Segments
Small-Business (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansQualified
Star Rating
(1,343)4.9 out of 5
Market Segments
Mid-Market (70.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in customer interaction automation with a score of 9.7, while Qualified follows closely with 9.3. Reviewers mention that Birdeye's automation features significantly enhance customer engagement, making it a preferred choice for small businesses.
- Reviewers mention that Qualified shines in quality of support, scoring 9.9 compared to Birdeye's 9.4. Users on G2 highlight Qualified's responsive customer service and extensive knowledge base, which they find invaluable for troubleshooting and guidance.
- Users say that both platforms offer strong customization options, but Qualified edges out with a score of 9.4 versus Birdeye's 8.9. Reviewers mention that Qualified's customization interface is more intuitive, allowing for easier adjustments to meet specific business needs.
- G2 users report that Qualified has superior AI capabilities, particularly in AI text generation and summarization, scoring 9.1 and 9.1 respectively, while Birdeye scores 8.6 in both areas. Reviewers mention that Qualified's AI features help streamline communication and improve efficiency.
- Users on G2 highlight that Birdeye's personalization score of 9.8 is impressive, but Qualified's 9.5 still offers robust options. Reviewers say that Birdeye's ability to tailor interactions based on customer profiles is a standout feature for enhancing user experience.
- Reviewers mention that while both products have strong analytics capabilities, Qualified's score of 9.3 slightly surpasses Birdeye's 8.9. Users report that Qualified's analytics tools provide deeper insights into customer behavior, aiding in more informed decision-making.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Birdeye
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
9.3
3,154
9.6
1,079
Ease of Use
9.3
3,209
9.2
1,088
Ease of Setup
9.1
2,295
9.2
788
Ease of Admin
9.3
1,908
9.2
781
Quality of Support
9.4
3,014
9.9
1,079
Has the product been a good partner in doing business?
9.5
1,910
9.9
798
Product Direction (% positive)
9.5
3,118
9.9
1,011
Features by Category
Messenger
8.8
383
|
Verified
9.2
349
|
Verified
8.6
381
|
Verified
9.1
372
|
Verified
8.8
386
|
Verified
9.6
430
|
Verified
8.9
383
|
Verified
9.3
391
|
Verified
Channels
8.9
399
|
Verified
Feature Not Available
8.9
390
|
Verified
9.6
403
|
Verified
9.0
399
|
Verified
7.3
172
8.1
324
|
Verified
Feature Not Available
8.3
316
|
Verified
8.5
173
|
Verified
Customers
8.9
388
|
Verified
9.4
378
|
Verified
8.7
377
9.4
332
|
Verified
9.0
386
|
Verified
9.2
389
|
Verified
8.7
370
|
Verified
9.5
378
|
Verified
8.6
351
9.4
379
|
Verified
Agentic AI - Conversational Marketing
Feature Not Available
8.5
36
Feature Not Available
8.4
33
8.2
30
8.8
36
8.5
30
8.9
38
8.5
31
9.0
38
Feature Not Available
8.5
35
8.6
30
8.6
34
Lead Facilitation
Not enough data
9.5
72
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
76
|
Verified
Organization
Not enough data
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
63
|
Verified
Performance Analysis
Not enough data
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Text Messaging
9.0
267
Not enough data
9.1
266
Not enough data
8.8
244
Not enough data
9.0
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
261
Not enough data
9.0
261
Not enough data
8.6
203
Not enough data
8.4
206
Not enough data
8.2
188
Not enough data
8.6
204
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
445
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
487
|
Verified
Not enough data
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
199
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
364
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
387
|
Verified
Not enough data
8.8
354
Not enough data
9.1
384
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
412
Not enough data
8.4(won by default)
405
Not enough data
8.7(won by default)
412
Not enough data
8.4(won by default)
396
Not enough data
8.8(won by default)
406
Not enough data
8.5(won by default)
403
Not enough data
Social Management
8.7(won by default)
454
Not enough data
8.9(won by default)
455
Not enough data
8.5(won by default)
442
Not enough data
8.8(won by default)
445
Not enough data
7.9(won by default)
424
Not enough data
8.4(won by default)
422
Not enough data
8.4(won by default)
376
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
466
Not enough data
8.0
414
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
9.7
35
9.3
15
9.6
36
8.8
13
9.6
34
Automation - AI Agents
8.3
12
9.7
29
9.0
12
9.3
29
8.9
12
9.6
32
8.9
12
Feature Not Available
9.2
12
Feature Not Available
Platform
9.2
13
9.6
33
9.3
12
9.7
34
9.0
13
9.9
34
Autonomy - AI Agents
8.5
13
9.5
32
8.3
12
9.5
31
8.5
12
9.8
30
8.2
12
9.4
30
Generative AI
8.8
14
9.6
29
9.0
13
9.6
29
Patient-Centered Functions
9.0
210
Not enough data
9.2
210
Not enough data
8.0
189
Not enough data
8.8
203
Not enough data
7.8
187
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
204
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
9.4
521
8.7
231
9.5
501
8.7
222
9.6
531
Feature Not Available
9.3
447
Feature Not Available
9.0
361
Platform
9.0
238
9.7
544
8.8
225
9.5
532
8.9
235
9.4
506
8.9
228
9.3
526
Feature Not Available
9.2
413
8.9
222
9.4
468
9.0
236
9.5
482
Generative AI
8.4
154
9.0
177
8.7
150
8.9
172
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
530
Not enough data
8.6
521
Not enough data
Feedback Sources
9.5
669
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
427
Not enough data
8.7
420
Not enough data
Conversational Platform
8.8
386
Not enough data
Feature Not Available
Not enough data
8.8
341
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
339
Not enough data
8.8
331
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Notifications
Not enough data
9.3
215
Not enough data
9.2
201
Not enough data
9.5
218
Settings
Not enough data
9.4
218
Not enough data
9.5
225
Not enough data
9.5
215
Personalization
Not enough data
9.4
219
Not enough data
9.5
202
Integrations
Not enough data
9.4
214
Not enough data
9.6
236
Not enough data
7.8
150
Not enough data
8.6
181
Not enough data
8.9
182
Generative AI
Not enough data
9.0
111
Not enough data
8.9
99
Not enough data
8.4
89
Not enough data
8.7
89
Not enough data
8.3
84
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Integrations
Not enough data
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
153
Branding & Customizatio
Not enough data
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Automatic Rules & Configurations
Not enough data
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Agentic AI - Business Scheduling
Not enough data
9.4
14
Not enough data
9.5
13
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
8.6
181
9.1
152
8.6
180
9.1
148
8.1
171
8.5
103
Communication
9.0
353
|
Verified
9.7
646
|
Verified
9.1
378
|
Verified
9.4
629
|
Verified
8.6
267
8.7
385
9.2
353
|
Verified
9.4
484
|
Verified
8.4
244
9.2
418
|
Verified
Internal Use
8.8
499
|
Verified
9.4
563
|
Verified
9.0
349
|
Verified
9.3
516
|
Verified
8.7
267
9.5
566
|
Verified
8.8
273
9.3
524
|
Verified
9.2
331
|
Verified
9.1
410
|
Verified
8.7
271
9.3
507
|
Verified
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
9.3
61
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.6
66
Not enough data
9.0
61
Autonomy
Not enough data
8.8
60
Not enough data
9.1
59
Not enough data
9.0
62
Not enough data
8.8
61
Outbound Sales
Not enough data
9.3
56
Not enough data
9.0
53
Not enough data
8.4
48
Not enough data
9.2
58
Not enough data
9.1
54
Inbound Sales
Not enough data
9.0
61
Not enough data
9.5
61
Not enough data
8.8
55
Not enough data
9.6
65
Not enough data
9.3
64
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.2
1817
|
Verified
Not enough data
8.6
1417
|
Verified
Not enough data
8.8
1601
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1590
|
Verified
Not enough data
9.2
1850
|
Verified
Not enough data
Media Monitoring
8.7
1616
|
Verified
Not enough data
8.6
1438
|
Verified
Not enough data
8.4
1267
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
297
Not enough data
8.0
289
Not enough data
8.2
290
Not enough data
8.2
288
Not enough data
8.1
291
Not enough data
8.1
287
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Qualified are categorized as Conversational Marketing, Chatbots, AI Agents For Business Operations, and Live Chat
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Support, Online Reputation Management, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, and Answer Engine Optimization (AEO)
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Bot Platforms, Online Appointment Scheduling, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.7%
Real Estate
9.4%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.8%
Computer Software
43.7%
Information Technology and Services
19.2%
Computer & Network Security
4.2%
Marketing and Advertising
4.1%
Financial Services
3.1%
Other
25.7%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
