Qualified Reviews & Product Details

We have been incredibly impressed with the AI analysis, summarization, and prioritization with Qualified's chatbot embedded into our site. It's been intuitive to personalize and train, and Calvin has been great about helping us make updates that bring its capabilities to life. Review collected by and hosted on G2.com.

There could be a little more clarity about what each backend section does and the differences between areas like Guardrails vs Conversation settings for more hands-on users. Review collected by and hosted on G2.com.

I love all the AI features of Qualified, as they help route leads faster and allow our BDR team to focus on other tasks without being tied to their desks. I appreciate that our bot is seamless when speaking to prospects and customers active on our website. I also love that our BDRs can see every single page someone visited and how long they were on that page. The setup went very well, thanks to our Success Architect, Mia Chaszeyka, who was great to work with and kept us organized and on track. From day one she came to every call well prepared, and was able to quickly answer any issue that came up during implementation. Review collected by and hosted on G2.com.

Not sure of anything yet. We just got stood up so will have more info to share once we're a few weeks in. Review collected by and hosted on G2.com.

Qualified is a browser-based tool with an intuitive UI. Several integrations with other tools help us greatly to connect our data ecosystem. Their after-sales support through their QSAs is excellent! Review collected by and hosted on G2.com.

Access to the new API is tied to the Enterprise edition, which is the more advanced version of the software. Review collected by and hosted on G2.com.

The user interface is great for both admins and users on our website. It was easy to set up and connect to our marketing automation platform and CRM. The customization options are impressive and have been able to accommodate very specific use cases. The support team has also been excellent from the start with quick and thorough responses to questions from our team. Review collected by and hosted on G2.com.

Qualified has been so flexible that any dislikes could be customized away. The only thing we encountered so far that we were not able to customize was the ability to keep the avatar but disable the voice chat feature, but this is minor and it's easy enough for users to opt out of using their microphones. Review collected by and hosted on G2.com.

How automated it is- it is quick and the amount of information provided is extremely helpful. When you are attempting to get someone connected for services, you want quick and effective, which is what Qualified has! Review collected by and hosted on G2.com.

The biggest downside is that some prospects are able to get around the AI questions and get through to the sales chat that are not looking for new services with Paycor. The prospects are current or past clients trying to get their W2's, paystubs, etc. Other than that, no real downsides! Review collected by and hosted on G2.com.

The chatbot can connect to the website, but I wouldn’t say it’s a particularly great feature. Review collected by and hosted on G2.com.

Poor account management. Support response times are slow, and the three CSMs we’ve had generally haven’t been very helpful. They seem either overworked or like admins who struggle to keep up with the volume of support requests coming through.

They also keep trying to push PiperAI when they haven’t mastered the basics. It doesn’t feel like they’ve asked customers to speak with the product team who actually has to build the project.

Lead routing is tricky, and the build process is convoluted. Review collected by and hosted on G2.com.

One of the main objectives of my org in getting Qualified was to increase the speed to lead. With Qualified, we cut down the time of our field team getting in front of inbound requests with the meeting booker functionality. We are able to track the ROI with Qualified clearly in our Salesforce reports and dashboards.

The chatbot is great for providing custom chat experiences based off of what someone is chatting about and also the segment that chatter falls in, as well. I appreciate being able to train the AI not only on our website, but on offline content as well in order to pad the AI with as much knowledge as possible.

Their AI email feature is something my team is now using in year 2 of Qualified and find it especially useful as a part of our events motion, both from a pre- and post- event strategy.

Lauren was my QSA from onboarding onwards for a year and a half and was instrumental in setting my team up for success! Review collected by and hosted on G2.com.

Being able to dictate email send times more granularly would be a great addition! Review collected by and hosted on G2.com.

Qualified is helping us engage high-intent website visitors in real time and connect them with the right sales reps. The AI Agent is genuinely impressive compared with other chat and conversational tools I have tried or seen

It asks the right follow up questions to understand fit and intent, and it knows when to hand the conversation off to a sales representative via meeting versus resolving it independently. This has helped create a cleaner pipeline because reps are not being pinged for every website visit. As a result, Qualified leads are converting to pipeline at approximately 2X the rate and generating a higher average order value.

I also value its multilingual capabilities, which allow visitors to engage in their preferred language and create a better overall customer and prospect experience. Review collected by and hosted on G2.com.

Agent is strong but it's not perfect. achieving the best results depends heavily on well designed conversation flows and close coordination between GTM teams.

Main challenge with Qualified is that getting the routing, qualification logic, and integration w/ CRM and MAP configured correctly which can require significant upfront effort and ongoing optimization. We have seen cases where meetings were booked with the wrong representative or later cancelled because the visitor’s needs did not align with the selected meeting type.

Other area with room to improve is reporting and analytics. It covers the basics well but getting more granular conversation level trends can be challenging. Review collected by and hosted on G2.com.

We just implemented Qualified, and the whole process was very smooth thanks to our CSM, Charishma. She did an exceptional job walking us through the setup and guiding the overall design. She responded promptly to every question, and we were able to implement Qualified on time because of her quick, reliable support. Overall, it was an excellent customer service experience. Review collected by and hosted on G2.com.

At this time, I can’t evaluate this fairly. We’ve only just implemented it, so we need more time to assess its impact, including any effect on our website’s conversion rate. Review collected by and hosted on G2.com.

We replaced Drift with Qualified and it's been a huge upgrade, from hard-coded playbooks that relied on hundreds of lines of copy for each possible branch in a decision tree to using natural language prompts and training on our own content so that users can have a free-form conversation on our sites. It's helped us shift to a more strategic lens by freeing up time that we would otherwise have spent building out dozens of individual playbooks.

Qualified's level of support has been crucial to our success. Our launch was somewhat complex and our point of contact, Brittany, has been phenomenal. It's been 8 weeks since we launched and she still goes above and beyond, making her expertise and direct support available by Slack and over multiple weekly calls. She's like another colleague to us. Review collected by and hosted on G2.com.

It would be great if more of the reporting was exportable! The UI is not perfect but overall it's a good balance of offering rich capabilities while being straightforward and intuitive to learn. Review collected by and hosted on G2.com.