Paycom Reviews & Product Details

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I'm really frustrated with Paycom because it creates more problems than it solves. The system is buggy and things break randomly, so I'm always dealing with unexpected issues when staff come to me with problems. For instance, changes in employee profiles aren't automatically updated as you'd expect, leading to tons of extra work like manual corrections and internal audits. There's no test environment either, and it feels like features that could be really helpful are added too late. Plus, their support isn't great. I feel like we're paying a lot just to be part of their user experience team. It also doesn't integrate with any other tools, which is another big downside. Setting it up was a nightmare, especially since Paycom doesn't offer any on-site support to help you understand the system. Overall, I wouldn't recommend it to anyone. Review collected by and hosted on G2.com.

Paycom has made timeclock and payroll processing more straightforward for us, and given our employees easier access to related documentation. Review collected by and hosted on G2.com.

Nearly everything else about the system is patently awful. We are a lean team and are in this tool every day, and we still cannot get it to work for our needs, which Paycom has been unresponsive to when we express that concern, to the point we are likely reverting to the tools we used before the implementation. In fact, during sales and implementation, we were told things that the system could do that it absolutely cannot do, and feel like we were sold vaporware.

This tool is at least 20 years behind the competition in this space, and is not terribly concerned with closing that gap. The ATS in particular is antiquated and possesses absolutely none of the features of a modern ATS. The UI is unintuitive and often takes 10 steps to do what can be done in two - I know because the three other tools I've used in the last five years can do it in two (or fewer).

The implementation was also concerning. I asked why we weren't running a parallel payroll with our old system before implementation and was told "that's not how we do it". Fortunately, we ran an off-cycle payroll before our main one to find the *dozens* of problems that would have surfaced in the main payroll. And when we flagged these, there was a total lack of urgency on Paycom's part. They wanted us to run the payroll and fix the problems after, but then we would not have been certain they were fixed before running our main payroll.

Support is responsive, but does not take the time to understand the core question before answering reflexively. And when they respond, you get the company line, not the solution to your problem. Review collected by and hosted on G2.com.

I use Paycom for checking my schedule and payroll, and it's really useful for communicating with management and coworkers. It gives everyone a heads up about what's happening, so we're not left wondering about the next move. I find it very easy to use and understand, making communication with everyone smooth. I like how simple it is; you really only need to explain it once, and within a few taps, you know what to do. I also appreciate the ability to make company announcements, like for birthdays, which allows for widespread communication with anyone. Review collected by and hosted on G2.com.

The looks aspect of it could be a little better, but everything else worked fine. Very little help needed once I knew why tabs actually located Review collected by and hosted on G2.com.

I really like how Paycom lets me log in as an employee and as a supervisor through separate accounts. I also like that I can find all of my company’s resources in Paycom whenever I have a question. If there’s something I need answered that I can’t find there, it lets me use the directory to locate the right HR person. Review collected by and hosted on G2.com.

The most disappointing part of Paycom for me is the lack of education and familiarity I personally have with the program itself. There are so many features and tools available to utilize, but I feel like the company I work for only chooses to use certain aspects of Paycom, which makes it harder for me to fully understand and take advantage of everything it offers. Review collected by and hosted on G2.com.

Paycom offers a wide range of features, depending on which products you need to use. At our company, we transitioned to this system for scheduling, applicant tracking, and also for invoicing and payroll. Review collected by and hosted on G2.com.

Paycom is a cookie-cutter platform, and it can be difficult to tailor for certain companies that need more advanced settings and reporting. This can be challenging and may require a workaround, which takes extra time out of someone’s daily workday just to generate a report that should only take seconds. The metrics can also be skewed at times, and it can take a while for your account rep to respond or fully resolve the issue. I use this system daily, and the integration is still not up to standard. I wouldn't say it's easy to use, since you have to navigate multiple screens to find what you need. Also, the implementation was very quick, so they can start billing. Overall, i wouldnt suggest this system Review collected by and hosted on G2.com.

Easy to navigate the site so I can find the information I need quickly. As an older employee, some of us aren't as tech savvy as the younger people and it sucks to have to ask how to do something that should be easy. Review collected by and hosted on G2.com.

It's not necessarily Paycom but several of us can't punch in until we are all the way into the building and have reached our desk or workspace-and even then sometimes it's an issue. I think that has more to do with internet or possibly the coverage area of the building site? You can be in the building and try to punch in and it'll say something about not recognizing this device even tho it's the same phones we use every time. Review collected by and hosted on G2.com.

What I Iike best about Paycom is how streamlined the entire process of payroll is. From the timecard clock-in and outs to payroll processing and benefits management, it is a complete package in one. I also appreciate the excellent customer service. Review collected by and hosted on G2.com.

The one downside I can think of is that finding the right report is sometimes difficult. Usually we have to create new ones because we are unsure of the ones that are available. When creating new reports we also don't really know all of the sections to pick from and what areas they are pulling from in Paycom. It would be helpful to have a training on the reporting capabilities. Review collected by and hosted on G2.com.

I’ve been using Paycom for payroll and overall it’s been a solid experience. One feature that really stands out is Beti (Better Employee Transaction Interface). It puts payroll in the hands of employees, allowing them to review and approve their own paychecks before payroll is finalized. That added layer of transparency helps reduce errors and gives me more confidence that everything is accurate each pay period.

The app itself is fairly user friendly, with easy access to pay stubs, tax documents, and time-off requests. I also like that everything is centralized, so I don’t have to switch between multiple systems.

That said, there are occasional glitches and the interface can feel a bit clunky at times, especially when navigating between different sections. Some processes could be more streamlined.

Overall, Paycom does a great job simplifying payroll management, and Beti is a standout feature that really improves accuracy and accountability. Review collected by and hosted on G2.com.

Reporting center needs a little more work when trying to create a repot. Review collected by and hosted on G2.com.

The user interface is great. It's easy to find what I'm looking for and having data at my fingertips is extremely helpful. Review collected by and hosted on G2.com.

I can't think of anything. I honestly wish all of my previous companies would've had a system like this. I like being able to help myself, and this system allows me to do that. Review collected by and hosted on G2.com.

Your timecard is YOURS to manage & fix. No relying on your boss to make that time edit. You make the edits, you track your timecard accuracy, you submit your hours. I've also been a manager who had to make all those time edits. So, Bosses no more being worried that you screwed up an edit and shorted someone hours they worked. It's an employee's job to submit their hours correctly, why not let them! All time edits must be approved if submitted by the employee, but it's as simple as Approved edit or not approved. Review collected by and hosted on G2.com.

I can't say there is really anything I don't like as a user, it's a simple system to use with a lot of complex functions/features I have never seen before and find quite useful. If you do make a mistake on your timecard like forgetting to clock back in from lunch, it will give quite a few notifications and can be annoying. I'm not sure that that's a "bad" thing though. Review collected by and hosted on G2.com.