Paycom Pricing Overview

Paycom has been instrumental in helping our organization navigate the complex landscape of HR compliance with confidence. Their commitment to continuous innovation and the integrity of their platform has earned our trust in managing our most sensitive and mission-critical employee data. The customer support we have gotten from them is by far better than any other software company we use. Review collected by and hosted on G2.com.

We have been using Paycom's platform for years and haven't experienced any issues or received any complaints from our employees, so there really isn't anything we dislike about the organization. Review collected by and hosted on G2.com.

I can't think of anything at the moment. Review collected by and hosted on G2.com.

The system are overly complicated and not user friendly. Example: departments have to be set up in 2 places, on 2 spearate pages in the profile.

Another example of poor customer service. There was an issue with the system which prevented us from processing payroll before the deadline. Paycom charged us $50 fee to push the payroll through after hours. We escalated to a manager, who told us there was nothing he could do, since payroll was submitted after the designated deadline. Again Paycom took no responsibility that the delay was caused by an issue in their system.

I found customer support to be lacking and almost combative at times. There was no accountability when Paycom made failed. Example: NYMCMNT Tax - This tax wasn't set up correctly in Paycom and they didn't deduct or remit the tax payments to NY. We recevied a debit for over $12,000 without notice for taxes they failed to manage properly.

Their Tax support was non-existent. We were paying for tax support but recevied very little. Example: We submitted a request to have them register for a couple of states for us, NM and VA. They not only failed to set up the state tac accounts for months, they also did not communiate with us that there was an issue with the registrations. It took over 6 months for NM registraton to be completed, which casued us to recevie penalties and interest for non-filing. Paycom did not take responsibility at all

Having learned a tough lesson with NM, we were more proactivley engaged with Paycom while they managed the tax registration for VA. Again we did not receive any communicaitons from Paycom that they ran into an issue. We followed up with them several times regarding the status before we finally recevied a response that there was an issue. The registraton was also completed late causing us to receive penalties and interest fro late filing. Again they took no responsibility at all.

Paycom also has very limited integration options. They were unable to integrate with our 401K or benfits providers. If we wanted integrated system we had to switch to them for benefits and 401K. Which costed a lot more that the providers we were using.

They nickel and dime customers for everything. They charge full payroll processing rate every payroll, including off-cycle payrolls. With many other services, customers pay a monthly service fee regardless of the number of payrolls a cusotmer processed. They do not charge for off-cycle payrolls. If they do charges a processing fee for an off-cycle its at a significantly lower rate.

Due to these any many other issues, we chose to leave. I will not recommend Paycom to anyone! Review collected by and hosted on G2.com.