What do you like best about Paycom?
Paycom is very user-friendly and becomes easy to navigate once you are familiar with the system. When I first started, learning the ins and outs of Paycom was fairly easy, which made the transition into using it day-to-day much smoother. I especially appreciate that it empowers employees to manage more of their own information, which helps reduce administrative workload on the payroll side.
The Report Center is a standout feature—it’s easy to pull data and the customization options are very helpful for reporting needs. I also like how simple it is to find employee information, along with the ability to view timestamps and history logs for tracking changes.
One of my favorite features is the accrual history available within the timecard. It makes it much easier to explain PTO balances and activity to employees in a clear and transparent way. I am also a fan of the multiple notifications sent when changes are made to direct deposit, as it adds an extra layer of security and awareness.
Lindsay Brownridge has also been a strong Paycom representative— I appreciate his prompt responses. Even when the answer isn’t always what we’re hoping for, he consistently follows up and works with us to find solutions that support our payroll needs. Review collected by and hosted on G2.com.
What do you dislike about Paycom?
While Paycom offers strong functionality overall, there are several ongoing issues that impact efficiency in day-to-day payroll operations.
One of the biggest challenges is with timecard search functionality. On Mondays—when we process our heaviest non-employee payroll—the search feature frequently does not work at all. This creates major delays, especially with payroll deadlines on Wednesday at noon.
Payroll processing itself can also be slow. During submission (particularly Step 4), transactions can take an extended time to load. While I understand the volume of data being processed, delays seem to occur consistently, and our leadership team has experienced similar issues.
There are also some newer features that haven’t added much value from my perspective. The AI tools are not something I use and feel more like unnecessary additions rather than practical enhancements to payroll workflows.
Certain functionality could benefit from simplification. For example, PAFs for pay increases are helpful, but the retro pay process is complex and not entirely intuitive. It’s difficult to fully trust the accuracy of the retro calculations, which can make it harder to adopt confidently.
The Final Payout Dashboard introduces additional challenges:
1. There are limited action options. It would be helpful to have an option indicating that an employee will be paid on the next regular payroll cycle.
2. Actions cannot be undone, which is problematic given how easy it is to make a mistake.
3. The removal of the check preview feature creates extra work, as payroll teams must now wait until transactions open to review final pay details.
4. Additionally, there are inefficiencies when managing multiple payroll groups. Employees paid on a “doc” payroll still populate into the “non-doc” payroll when using the dashboard, resulting in duplicate work and additional manual correction.
Timecard corrections that require retro pay also create separate datasets for each employee, which becomes annoying to manage. The inability to rename these datasets further limits organization and usability.
Overall, while Paycom has strong capabilities, these issues can create inefficiencies and additional workload in high-volume payroll environments. Review collected by and hosted on G2.com.
