What do you like best about Paycom?
What I like best about Paycom is the employee access and mobile app, which give employees more control over their own information and make things easier for both employees and management. I also really like the ability to work alongside Toast, especially with the converter tool that helps pull data from Toast into Paycom. That integration streamlines our processes and reduces the amount of manual work required.
I also appreciate having a dedicated Paycom office and team that I can reach out to when questions or issues come up. Overall, I have found the platform to be fairly user-friendly.
I especially appreciated the in-person training and the opportunity to work with Aya throughout the implementation process. She was extremely helpful, responsive, and accommodating, and made the transition much easier for our team. Review collected by and hosted on G2.com.
What do you dislike about Paycom?
My biggest frustration with Paycom has been the disconnect between the sales process and the reality of implementation, particularly around Integrations, Pricing/ROI, and Support/Onboarding.
From an Integrations standpoint, we were initially told that Toast would integrate with Paycom through an API. During implementation, we learned that was not the case and that we would need to utilize a converter tool and additional processes to move the data between systems. The converter has been helpful, but the integration was not what we originally understood we were purchasing.
Pricing/ROI has also been a concern. During the sales process, we heard a lot about what Paycom was capable of doing, but it was not always clear which capabilities required additional modules, add-ons, or fees. For example, we specifically discussed having all payroll checks delivered to one central location, as we had done with our previous provider. We were told this could be accommodated, but the actual process and associated costs were different from what we understood during the sales process. More transparency around the total cost and functionality of the platform upfront would have been helpful.
Our Support/Onboarding experience was mixed. We had a very positive experience with Aya and appreciated the in-person training, but other portions of implementation were challenging. There were unanswered questions, mistakes that resulted in additional work for our team, and instances where we were told someone would get back to us but did not receive a response. I personally felt that having a more seasoned implementation specialist would have made the transition smoother.
The implementation also required significantly more manual work from our team than we experienced with previous payroll providers. We completed numerous data pulls, but I believe additional historical information should have been converted, including historical pay rates, previous W-2 and tax information, and other payroll history. Having more of that data available would improve both Performance and the overall value of the system.
From a UI/UX perspective, the platform is fairly user-friendly once you become familiar with it, but there is definitely a learning curve. Some processes require more steps than expected, and certain settings, reports, and functions are not always intuitive to locate.
I do think there is a lot of potential in the platform, particularly as Paycom continues developing its AI/Intelligence, automation, and integration capabilities. There should be more manual overides and rate ajustments Overall, my concerns are less about whether Paycom can perform and more about transparency, expectations, and the amount of work required to get there. A clearer sales process, stronger integrations, more comprehensive historical data conversion, and consistent onboarding support would have made our experience considerably better. Review collected by and hosted on G2.com.
