Paycom Reviews & Product Details

I am very happy with the support we currently receive from Paycom. Our specialist is extremely knowledgeable and responsive. Whenever we are working on a project, she takes the time to research our needs and ensures everything is implemented correctly. The Paycom team is also proactive about reaching out when they identify features or tools we may not be using to their fullest potential. Their guidance and ongoing support have been very valuable to our team. Review collected by and hosted on G2.com.

One area that could use improvement is the use of reports. There are a ton of reports to choose from which is great, but it can be very time consuming to find the correct report for a specific need and the search is not very helpful. Once the correct report is found, the function is good. My suggestion would be to narrow down the reports and have them labeled better with maybe a description of what they are used for. Review collected by and hosted on G2.com.

Paycom is a robust payroll ecosystem that can support businesses of all sizes, from small companies to large organizations. Its customer support is top-notch—I can consistently reach a representative within minutes whenever I need assistance.

The onboarding process was seamless, and Paycom provided helpful resources for training our employees. The employee experience with the app is somewhat mixed. Most of our staff have no trouble using it, although a few occasionally need assistance. However, those employees generally struggle with technology, so I don’t believe this issue is unique to Paycom.

Paycom is not inexpensive, but the quality of the platform and its customer support make it well worth the investment. Review collected by and hosted on G2.com.

For our medium sized business, the platform has many bells and whistles that we just don't need. It can make navigating the platform a little cumbersome. The good news is that they do not make you pay for features you don't need. Review collected by and hosted on G2.com.

Everything is now in one system, instead of the multiple systems we used before. It’s also easy to find answers using the Help feature. Payroll runs smoother. Open enrollment was easier. Review collected by and hosted on G2.com.

Some areas in the system are not easy to figure out and need assistance from a Paycom rep. Sometimes I don't hear back from our rep within a reasonable time frame and have to prompt her. They sold us something we thought would be solving a lot of issues and then it caused us more issues. That's on the sales team not a system issue though. We thought we got a module and it would do XYZ and then turns out we'd have to add on and pricing was high for certain features, just felt bamboozled. Review collected by and hosted on G2.com.

I love having the same specialist to reach out to for help. In the past with other providers, you didn't know who would pick up the phone, and it would be someone different each time. Review collected by and hosted on G2.com.

Sometimes the employees have trouble setting up new passwords when the old one expires. It seems like we have a constant flow of employees coming to us needing help with that and also when they change phones they have trouble getting things going on the new phone. Review collected by and hosted on G2.com.

The absolute most helpful item in Paycom is the IWant feature. It has really helped me navigate Paycom especially initially. Then as I became more comfortable, I could navigate to the areas without it. It still helps for simple things and is a great place to redirect employees to. Review collected by and hosted on G2.com.

I cannot really speak to the downsides as it is the only payroll system I have worked in. It all is very intuitive and easy to use. Review collected by and hosted on G2.com.

Paycom has a thoughtfully articulated employee master file configuration. I would recommend it for a non-profit entity that has >50 employees, particularly with employees that have salaried, hourly and seasonal workers. It is a step up with better reporting capabilities than Paychex Flex. The AI isn't terribly helpful yet, but most AI add-ons don't do much on other software either. Review collected by and hosted on G2.com.

As an articulated system that can be customized, training isn't terribly helpful, because your screen will be different. Follow along from whoever ran payroll last or view a scribe recording to learn how to use it. Or talk with a great customer support team member. If it doesn't work, you just need a configuration fix. Review collected by and hosted on G2.com.

The UI is top-notch. Everything about it feels simple and straightforward. I also found that everything is integrated so smoothly, and it’s very easy to navigate. Review collected by and hosted on G2.com.

I’ve had very few issues using Paycom, but if I had to point out one, it would be performance. It may be network-related, but there have been a few times when it runs slower than usual. That said, I’ve noticed that with each update it continues to improve. Review collected by and hosted on G2.com.

ease of time entry for employees and tracking for management Review collected by and hosted on G2.com.

Expense entry and tracking are cumbersome. There are a lot of disconnected settings associated with all things that must all be perfect for everything to work properly...that part is not at all casual. That's fine if nothing ever changes, but things always change in life. Reports all have to be generated and exported rather than just being available online for a quick peek (i.e., employee billable rates...that's actually not even an available exportable report, once expenses are entered and approved you can't view the actual expense report...you can only view a spreadsheet version which doesn't have all the details namely the photo of the receipt). Review collected by and hosted on G2.com.

The most helpful feature in Paycom is the errors and the comparison to the previous payroll that you see right before submitting a payroll. It gives peace of mind knowing even after we review, Paycom is going to point out items to look for too. Review collected by and hosted on G2.com.

Genuinely nothing. I had a great experience with the implementation and the sale of the product. They were very genuine and people-people. What they said has turned out to be true in every way. Review collected by and hosted on G2.com.

It's super easy to use, whether you're a complete beginner or a seasoned ERP pro. The reporting side is just as straightforward—you can whip up custom reports and save them so they're ready to go every month. The BETI payroll feature is another great touch. It definitely has a few quirks that need to be ironed out, but overall, it’s been a really good experience. Review collected by and hosted on G2.com.

Position Management just isn't as user-friendly as payroll or reporting, and the constant updates keep breaking other parts of the system. For example, putting the new percent distribution feature in position seats makes no sense when it already lives on Form 4 in payroll—it should be removed from Position Management entirely. On top of that, effective dating is still broken. When you use a PAF to change someone's department or pay class, it overwrites their history from past pay periods. Paycom pushes out so many updates, but they really need to prioritize fixing this glitch first. Review collected by and hosted on G2.com.