Lattice Reviews & Product Details

What I like best about Lattice is how configurable it is, allowing us to tailor it to fit the unique structure and needs of our organization. Features like the customizable performance review templates and the ability to enable or disable cascading goals give us a lot of flexibility. For example, being able to manually weight sections like goals, skills, and behaviors in our reviews has been essential for implementing our new performance-based compensation system. I also appreciate the visibility it provides—managers can easily see their team’s goals from one place, which helps with planning and performance discussions.

The customer support has been a standout as well. Jean and Kate have been incredibly helpful in guiding us through features, problem-solving configurations, and even offering to whiteboard solutions during in-person meetings. Whether it's calibrating performance reviews or figuring out complex structures for our 147 unique sites, Lattice’s team has been there every step of the way. This level of support has really helped us make the transition to Lattice successfully. Review collected by and hosted on G2.com.

One challenge we’ve faced with Lattice is navigating some of the more complex features, particularly when it comes to cascading goals and group goals. Cascading can create unnecessary notifications for leaders, and ensuring the right goals are visible at the right levels has taken some trial and error. It’s a learning curve, but we’ve been working with the Lattice team to find better solutions.

Additionally, while the system's flexibility is great, certain processes—like manually uploading weighted scores or reconciling goal configurations—can be time-consuming. That said, these are manageable with the support and tools Lattice provides, so we’re optimistic about future improvements. Review collected by and hosted on G2.com.

I love that Lattice keeps getting better, but the people and support have been incredible from day one. The team is so customer centric, responsive, and genuinely helps us figure things out. We have used Performance, Grow, Goals, Feedback, 1:1s, calibrations, analytics, and AI features, and it all lives in one place instead of Excel hell and scattered drives. The AI has been huge for adoption. Evidence-based reviews helped one leader complete self, manager, and direct-report reviews in about 30 minutes, and our CEO used the Claude MCP to work through reviews for his direct reports. We also got an entire review cycle done in two weeks after a previous cycle took three months. Claude connected to Lattice built dashboards for our OKRs in about five minutes, which would have taken me half a day to learn and build myself. Review collected by and hosted on G2.com.

A few admin workflows could be clearer, especially during calibrations. It was hard to identify exactly which employees were missing from a calibration group, and some of the action icons were tiny. We worked through it, but a more obvious view of missing employees and clearer icons would make a high-pressure cycle easier. Review collected by and hosted on G2.com.

What I like best is that Lattice puts everything in one place. Goals, updates, one-on-ones, feedback, and reviews are all centralized, so managers do not have to scramble at review time trying to remember what happened months ago. We moved from twice-yearly reviews to one annual review that combines SMART goals and our staff values, and people are seeing why consistent updates and notes matter.

The review tools and reporting have been especially helpful. We have much better data to look at than we had before, including average scores, distributions, heat maps, and calibration views. The AI support is also a real positive when it is used as an assistant. It can pull together the work already documented in Lattice, which saves time while still letting the manager make it their own. Our support team has been very helpful, patient, and willing to work through questions with us in real time. Review collected by and hosted on G2.com.

One limitation we ran into was the approval process after reviews. I had to go into each manager’s group individually to approve ratings, and I would love a simpler batch-approval option. Calibration is helpful, but it took some learning to understand that it is a human-led process rather than something that automatically adjusts scores. Review collected by and hosted on G2.com.

What I like best about Lattice is how user-friendly and flexible it is. The tools are intuitive, whether it's setting OKRs, building competency frameworks, or running performance reviews, and easy to integrate into our workflows. Features like AI-recommended growth areas and AI meeting agents have been a game-changer for saving time and driving meaningful conversations. I also appreciate how adaptable Lattice is for our needs, such as adding customized goals or frameworks as we grow and evolve.

The support team has been fantastic too, always responsive and proactive in resolving questions. The analytics and reporting features have given us valuable insights, helping us track adoption and engagement. Tools like the chart builder and detailed reports make it much easier to measure progress across teams at a granular level. Review collected by and hosted on G2.com.

One challenge with Lattice is managing notifications, as the volume can sometimes overwhelm employees. It would be helpful to have more customizable options to tailor reminders and updates to individual preferences, also more options for bulk actions i.e. bulk OKRs duplicate. Additionally, while the cascading goals feature is powerful, setting it up in a way that works seamlessly for complex team structures can be a bit tricky and time-consuming. That said, the support team is always helpful and open to feedback for improvements. Review collected by and hosted on G2.com.

What I really like about Lattice is how it brings everything into one place. It's user-friendly and easy to navigate. Whether it’s running performance reviews, setting up growth plans, or tapping into the AI agent for insights, it’s made managing people ops so much more straightforward for me and our team. The AI features, like coaching insights and evidence-based review drafting, are incredibly useful and save a ton of time during review and comp cycles. Plus, the integrations with tools like Slack and Claude, and upcoming ones for Notion, make it easy to weave Lattice into our existing workflows.

The platform is reliable, and another big upside has been how responsive and supportive the Lattice team is. Any time I have a question or need help understanding a feature, they’re quick to hop on a call or provide resources. I also appreciate how they’re constantly improving the platform with updates based on customer feedback. It really feels like they’re listening to what users need, which makes the experience even better. The price is definitely fair compared to similar platforms. Review collected by and hosted on G2.com.

One small challenge I’ve noticed with Lattice is that some features, like the AI agent or calibration tools, require a bit more user education to fully unlock their potential. It’s easy to turn things on, but ensuring everyone understands how to make the most of the tools can take some extra effort. Thankfully, the Lattice team provides helpful training, which makes a difference.

Another thing is that some features I’m excited about, like the full meeting agent functionality and group meeting tools, aren’t available yet. While it’s promising to see what’s coming, I’m looking forward to those updates becoming live. Review collected by and hosted on G2.com.

What I like best about Lattice is how it centralizes so much of our talent management in one platform. The tools for performance reviews and engagement surveys stand out as the most valuable for us, making it easy to track feedback, goals, and employee sentiment. The ease of customizing templates, like in our manager effectiveness reviews, has been a big upside, allowing us to adapt the process to our needs without overcomplication. Features like the AI writing assistant and engagement survey summaries are also incredibly handy—they save us time and help ensure quality and inclusivity in our reviews and communications.

The customer support has been another highlight. Anytime we’ve run into questions or needed advice on setup, the team has been responsive and proactive—they’ve even helped us troubleshoot complex configurations. I also appreciate the constant updates and the product roadmap, which highlights new features that genuinely add value, like performance improvement plans and the AI agent. Lattice feels like it’s evolving with our needs. Review collected by and hosted on G2.com.

One challenge we’ve faced with Lattice is ensuring adoption across the entire company. While the platform is user-friendly, getting everyone engaged—especially for features like individual goals or one-to-ones—requires ongoing encouragement and communication. It’s something we’re still working on to see better consistency.

Another minor point is the occasional complexity in configuring more tailored processes, such as custom templates for specific groups. While the flexibility is great, it sometimes takes additional time or back-and-forth to set everything up exactly how we need it. That said, the support team has been fantastic in helping us navigate these situations. Review collected by and hosted on G2.com.

What I like most about Lattice is how customizable it is while still being straightforward. It’s easy to adjust fields, reconfigure processes, and tailor tools like goals or performance reviews to fit our needs. For example, we were able to drastically simplify our performance review process and got great feedback as a result. The reporting capabilities are also fantastic—much better than what we experienced with UKG—and having everything tied together in one platform makes things so much easier for us and our employees.

Lattice’s customer support has been great too. They provide ample resources and guidance, like when we piloted changes to our goals structure. Plus, the user-friendly interface has made it easier to push adoption, which has contributed to better participation in tools like one-on-ones and reviews. Review collected by and hosted on G2.com.

One challenge with Lattice has been ensuring adoption of certain features, like one-on-ones. While the tools are useful, getting managers and employees to fully embrace them can take time and effort. Additionally, initial implementations, like cascading goals, felt a bit complex for our needs, but the flexibility of the platform allowed us to pivot to a simpler approach. It’s a learning process, and Lattice has been supportive in helping us refine how we use the tools. Review collected by and hosted on G2.com.

I like that Lattice is extremely user friendly both on the administrative side and the employee/managerial side. It's extremely customizable and integrates with our current HRIS, as well as the ones we are considering switching to, which is huge. Even when demoing with some HRIS vendors, when we told them that we use Lattice, they told us to keep Lattice and not use their performance management tool. Review collected by and hosted on G2.com.

So far I haven't found anything that I dislike about Lattice. As I mentioned previously, it's extremely user friendly, which is a big plus for us, as I'm sure it is with many other organizations. Review collected by and hosted on G2.com.

What I like best about Lattice is how user-friendly and intuitive it is - it makes setting up and managing performance reviews and other processes super straightforward. The platform is easy to navigate, which has been a big help in driving adoption across the team. It’s also great how everything from reviews to one-on-ones to goals can live in one place. Their customer support has been awesome, always responsive and quick to help when we’ve had questions.

Another standout is the flexibility to adapt Lattice to our needs. For example, their tools have allowed us to revamp our performance management process into something more continuous and meaningful. Compared to tools, I appreciate Lattice’s integrated approach and how it aligns well with other functions we’re already using. Review collected by and hosted on G2.com.

One downside of Lattice is that certain features, like connecting compensation benchmarking directly to pay bands, require manual work to align the data. It would be awesome if there was a more seamless way to handle this within the platform. Also, while the AI tools are promising, we’ve found that introducing them can sometimes be challenging in terms of getting internal approvals due to security concerns. Still, these are areas where I see room for future growth. Review collected by and hosted on G2.com.

The biggest thing for us is having performance, engagement, goals, one-on-ones, feedback, and updates all in one place. We were previously doing a lot through our HRIS and separate survey tools, but reporting and customization were really limited. With Lattice, we can actually use the data instead of just checking a box. I also love that 1:1 notes, feedback, and updates are available when it is time for reviews.

Implementation was very easy. Our SSO, and Slack integrations were set up quickly, and customer care has been great when we have had technical questions. We have seen strong early adoption too, with most departments already above 75 to 80 percent utilization. Employees and managers found the first review cycle pretty easy to use. Review collected by and hosted on G2.com.

I’d love to see action items from 1:1s consolidated into the homepage task list, with the ability to add personal tasks too. Right now they live separately, so people are still using paper notes or tools like Monday.com for some of their to-dos. Additional customizable capabilities within surveys would also be helpful (i.e., scheduling surveys to launch on a future date, ability to make some questions mandatory, etc.) Review collected by and hosted on G2.com.