# ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 333 ## About ADP TotalSource ADP TotalSource is a full-service professional employment organization (PEO) that provides dedicated, hands-on expert guidance along with user-friendly technology. This enables clients to focus on what matters most to them with peace of mind, knowing they can count on a trusted partner to get the people side of the business done right. Our extensive range of HR support includes payroll, compliance, benefits, workers' compensation, retirement planning, and more. We offer both day-to-day assistance and strategic guidance, all backed by ADP. ADP TotalSource offers various levels of HR expert guidance for small and medium-sized businesses, including: • One-on-one guidance, when you need it. With ADP TotalSource, businesses will reap the rewards of having a real-life, dedicated HR business partner (HRBP) guiding them through the full range of HR issues. They’ll know their HRBP by name and their ADP HRBP will know each client’s business, priorities, and how they operate. • HRBPs are experienced, credentialed HR professionals (PHR, SPHR, SHRM-CP, MRRM, CHRS) and their guidance is backed by ADP. • Help with day-to-day tasks like compliance questions, addressing turnover, or tricky employee situations. • Customized plan for a business’ HR goals and strategy. • Access to a specialized team of advisors: • Businesses can also count on a highly specialized team of advisors who will work alongside the HR Business Partner (HRBP), for payroll, payroll tax, workers’ compensation and worksite risk and safety, benefit administration and enrollment, and much more. • The level of support and expertise provided by TotalSource for any situation is truly world-class. ## ADP TotalSource Pros & Cons **What users like:** - Users value the **outstanding customer support** and efficiency of ADP TotalSource, enhancing their overall experience. (71 reviews) - Users love the **ease of use** of ADP TotalSource, enjoying its user-friendly dashboard and streamlined processes for benefits and paystubs. (67 reviews) - Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and benefits management. (55 reviews) - Users value the **efficiency of integrated HR and payroll** functions in ADP TotalSource, simplifying tasks and saving time. (55 reviews) - Users value the **dedicated support team** with ADP TotalSource, making HR tasks significantly easier and more efficient. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users express concerns over **poor customer support** , highlighting slow response times and unresolved issues with tax filings. (38 reviews) - Users highlight the **high costs** associated with ADP TotalSource, expressing concerns over pricing and billing transparency. (29 reviews) - Users face frequent **payroll issues** , including error messages and difficulties in managing employee transitions. (25 reviews) - Users express concerns about **high fees** associated with ADP TotalSource, citing cost as a primary reason for potential transition. (20 reviews) - Users find **navigation difficult** in ADP TotalSource, particularly with report writing and partner organization access. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. ADPreview **Rating:** 4.5/5.0 stars **Reviewed by:** Dima K. | HR and Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about ADP TotalSource?** Using ADP has significantly streamlined the way I manage HR tasks in my business. One of the biggest advantages has been the healthcare options offered through ADP. The plans are not only affordable but also flexible, giving my employees quality coverage while helping me save on overall healthcare costs. This has been a major benefit, especially as a small business trying to offer competitive benefits without breaking the bank. ADP’s HR support is another standout feature. Whenever I have questions about compliance, onboarding, or employee relations, I can rely on their expert support team for quick, accurate guidance. It’s like having an HR department without needing to hire one in-house. Most importantly, ADP saves me a significant amount of time. From payroll to employee onboarding and everything in between, the platform simplifies all the time-consuming tasks I used to dread. I can focus more on running and growing my business, knowing that the HR side is covered. Overall, ADP has made managing employees easier, more efficient, and more cost-effective. I’d recommend it to any business owner looking to simplify their HR and benefits management. **What do you dislike about ADP TotalSource?** there is no direct call to your ADP team members **What problems is ADP TotalSource solving and how is that benefiting you?** It helps me to properly and better to do my job **Official Response from Rebecca Jordan:** > Thanks, Dima! Your kind words about ADP streamlining the management of HR tasks mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 2. ADP TotalSource for the win! **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine R. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ADP TotalSource?** ADP is cost effective. We have compared multiple PEO's and switched even once or twice as our company needs changed. But we always come back to ADP because their benefit plan offerings are better and the overall cost is lower for better techonology. **What do you dislike about ADP TotalSource?** We could use a little quicker responses when we have an HR emergency that we need our HRBP to help with. **What problems is ADP TotalSource solving and how is that benefiting you?** One of the biggest problems we have had is being a drug free workplace and trying to deal with ever changing state and federal laws, especially here in the state of Colorado. Our HRBP always takes the time to go out and find the answers we need to help make a decision that is lawful and she always provides examples of others in the same situation. This has greatly benefited us. **Official Response from Pat Rovner:** > Jasmine, Thank you for your kind words about ADP TotalSource. We are truly grateful for your business and hope to contiue to meet your needs in the future. ### 3. ADP TotalSource Streamlines HR, Payroll, and Benefits in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Louis R. | Photographer/Blogger/Social Media Influencer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP TotalSource?** What I like best about ADP TotalSource is how it simplifies HR, payroll, and benefits into one streamlined platform, making it easy to manage everything in one place. It also provides reliable support and expertise that helps reduce administrative burden and keeps compliance on track. **What do you dislike about ADP TotalSource?** What I dislike about ADP TotalSource is that the platform can feel unintuitive at times, with certain features requiring extra steps to complete simple tasks. Additionally, customer support response times can occasionally be slow, especially when dealing with more complex issues. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource solves the challenge of managing HR, payroll, benefits, and compliance by centralizing everything into one platform and providing access to expert support. This benefits us by saving time, reducing administrative complexity, and helping ensure we stay compliant with ever-changing regulations. **Official Response from Rebecca Jordan:** > Hi Louis, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you are satisfied how HR, payroll and benefits are streamlined and easy to manage. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 4. Streamlined Processes, Efficient Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Christine L. | Human Resources Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP TotalSource?** I love ADP TotalSource for many reasons. One of the standout features is that they provide a liability attorney if there's ever litigation, which is incredibly reassuring. They also help with any cases of discrimination, your position statement, and more. Another huge benefit is that they helped me negotiate $20,000 in savings for my health benefits. I couldn't do my job without the recruitment side of ADP TotalSource. I really enjoy many aspects of ADP, and it makes my job easier. ADP TotalSource makes my job more efficient, which I really appreciate. I also like the ease of the open enrollment process for health benefits, which saves me lots of time. The applicant tracking system is very easy to use, and it automates the whole process. It keeps my requisitions and applicants organized and helps with efficiencies, even assisting with knockout questions. **What do you dislike about ADP TotalSource?** Probably the learning management system, but they are working on changing that. That's probably the only part of the system that's outsourced and the learning management piece is, like, a little clumsy and there's some hiccups with it. I guess that's why ADP is switching. So I know that they're aware of it. **What problems is ADP TotalSource solving and how is that benefiting you?** I love using ADP TotalSource because it provides liability attorneys for litigation, helps negotiate savings for health benefits, and makes my job more efficient. It automates applicant tracking, eases open enrollment, and saves me lots of time. **Official Response from Rebecca Jordan:** > Christine, Your review made our day! We’re so glad that you are enjoying the multitude of servcies provided. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 5. Comprehensive Support Yet Complex Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ADP TotalSource?** I like having access to a specific team of subject matter experts for any of our employee and administration needs. It's of great value to have experts that can help us when a situation arises with employee relations, discipline, safety, or policy guidelines. Transitioning from Trinet PEO to ADP TotalSource saved us on cost and offered more support. Also, even though our implementation was rushed, having an implementation team we could directly go to for help was beneficial. **What do you dislike about ADP TotalSource?** I sometimes struggle with finding information or reports on ADP because of the vast offerings of information. Making the reports easier to manage, possibly by paring down the offerings of reports, would be an improvement. The initial setup was a bit stressful because we were rushed and had some benefits not set up correctly, leading to needing to go back and fix some things, although having an implementation team to directly help was beneficial. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps us manage payroll, benefits, and employee time efficiently, while ensuring compliance and consistency. It also provides access to expert support, though finding information or reports can sometimes be challenging due to the vast offerings. **Official Response from Rebecca Jordan:** > Hi Catherine, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear having access to subject matter experts is of great value. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 6. It has been a significant technology upgrade. **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie Z. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about ADP TotalSource?** Having all the benefits, vacation, and paystubs all in one place is wonderful. Signing up for benefits was very easy to do. Asking off for vacation is easy to do, and seeing your paystub anywhere is a great option instead of having it on paper. **What do you dislike about ADP TotalSource?** It was difficult at times to get answers to some of our questions, and it still isn't that easy to find the reports that I need. **What problems is ADP TotalSource solving and how is that benefiting you?** Signing up for benefits online saves a lot of time instead of using paper. Asking off for vacation online is much easier as well, and easy to track. **Official Response from Pat Rovner:** > Jamie, Thank you for sharing your feedback of ADP TotalSource. Glad to hear that we're simplifying the benefits administration and other processes. I would encourage you to reach out to your HR Business Partne for help with finding the reports you need. ### 7. Streamlined Payroll and administration **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about ADP TotalSource?** It helps a lot with payroll processing, wage garnishments, and employee onboarding. It also makes it easier to manage and track tax filings, especially for companies that have employees across multiple organizations and states. Employee performance management and dashboards have also become easy to track. **What do you dislike about ADP TotalSource?** Customization of reports can be difficult, but with the help of your customer representative and support customization can be archived. **What problems is ADP TotalSource solving and how is that benefiting you?** Tax filings, helps with ensuring labor law requirements are met, wage garnishments and administration burden on most employee related issues is easy to track and manage. **Official Response from Rebecca Jordan:** > Thanks, Sharon! Your kind words about streamlining your payroll process mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 8. Great Payroll Processing but Poor Support **Rating:** 3.0/5.0 stars **Reviewed by:** Nyasha C. | HR and Payroll Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about ADP TotalSource?** I like that ADP TotalSource easily helps us process payroll seamlessly and gives us an eagle's eye view on our payroll processes. We are able to appropriately schedule our payroll processing in line with the payroll schedule in the system, creating in-house documentation to avoid late processing. **What do you dislike about ADP TotalSource?** Customer support is horrible; when working on a certain issue, they can change representatives before the problem is fixed. They should ensure that there is less turnover in their organization or ensure each rep creates notes to avoid redo. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps us process payroll, manage HR issues, administer benefits, report and analyze issues, and track time all in one place. It streamlines our payroll processing and gives us an eagle's eye view of payroll, ensuring seamless scheduling and avoiding late processing. **Official Response from Rebecca Jordan:** > Nyasha, We appreciate your positive review regarding payroll processing. The honest feedback motivates us to provide excellent service every day and is most helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. ### 9. Peace of Mind for CA HR Decisions, but Prefer a US-Based Payroll Partner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ADP TotalSource?** I like that I can verify whether I’m making the right decision. Running a business in California is difficult, so being able to run decisions by my HRBP gives us a real sense of peace and relief throughout the decision-making process. She is always helpful and gives me great resources and guidance. **What do you dislike about ADP TotalSource?** I was just assigned an outsourced payroll partner. I previously worked with a payroll partner based in the US, but now my payroll contact is in India, and that change doesn’t make me happy. As I mentioned, running a business in CA is difficult, and having a payroll person in the US is important to me. I did let my HRBP know and she is going to address the issue for me. Also the wait times to get ahold of an appropriate person in payroll is annoying. The one place you want to talk to someone who can help you with your problem immediately is when you are dealing with payroll and that rarely happens. **What problems is ADP TotalSource solving and how is that benefiting you?** Being able to clarify things with my HRBP is invaluable. Running all hiring decisions, terminations, and any issues by her has been extremely beneficial and gives me confidence that I’m handling situations the right way. **Official Response from Rebecca Jordan:** > Thanks so much for your kind words about the value of ADPs HR Business Partner! This means so much to us. We are thrilled that we are meeting your expectations for running a business in California. Your honest feedback is extremely useful to our team so that we will have a successful & continued partnership. ### 10. User-Friendly Hub for Viewing Paychecks and Benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Claudia M. | Procurement and warehouse generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about ADP TotalSource?** I like how easy it is to view my paychecks and benefits all in one place. The interface is very user-friendly, and it makes finding what I need quick and straightforward. **What do you dislike about ADP TotalSource?** The health insurance we were offered wasn’t very fair for employees with families. In my case, I found out I was pregnant three weeks after I started my job. I was on a 90-day payroll period, and because I went to the doctor before I became eligible, my short-term disability was denied as a “pre-existing condition.” I didn’t find out it had been denied until three weeks postpartum. First, pregnancy isn’t a disease, and second, there wasn’t clear communication from their end about how this would be handled. **What problems is ADP TotalSource solving and how is that benefiting you?** We don’t use ADP TotalSource anymore. It just wasn’t a good fit for our growing company, and we had simply outgrown the service. **Official Response from Rebecca Jordan:** > Hi Claudia, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you again and great to hear of your company's growth! ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews/adp-totalsource-review-4364114?section=pricing&secure%5Bexpires_at%5D=2026-05-16+04%3A09%3A03+-0500&secure%5Bsession_id%5D=50506e21-1248-418e-8617-2ce2931b8497&secure%5Btoken%5D=54d9e36ca5f9c74bbc32c09c894ca3a9d084141c9cdeff380c6a4209d3e36531&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform** - Tools - Management - Access **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,093 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,658 reviews)