ADP TotalSource Reviews & Product Details

Using ADP has significantly streamlined the way I manage HR tasks in my business. One of the biggest advantages has been the healthcare options offered through ADP. The plans are not only affordable but also flexible, giving my employees quality coverage while helping me save on overall healthcare costs. This has been a major benefit, especially as a small business trying to offer competitive benefits without breaking the bank.

ADP’s HR support is another standout feature. Whenever I have questions about compliance, onboarding, or employee relations, I can rely on their expert support team for quick, accurate guidance. It’s like having an HR department without needing to hire one in-house.

Most importantly, ADP saves me a significant amount of time. From payroll to employee onboarding and everything in between, the platform simplifies all the time-consuming tasks I used to dread. I can focus more on running and growing my business, knowing that the HR side is covered.

Overall, ADP has made managing employees easier, more efficient, and more cost-effective. I’d recommend it to any business owner looking to simplify their HR and benefits management. Review collected by and hosted on G2.com.

there is no direct call to your ADP team members Review collected by and hosted on G2.com.

I like that ADP TotalSource easily helps us process payroll seamlessly and gives us an eagle's eye view on our payroll processes. We are able to appropriately schedule our payroll processing in line with the payroll schedule in the system, creating in-house documentation to avoid late processing. Review collected by and hosted on G2.com.

Customer support is horrible; when working on a certain issue, they can change representatives before the problem is fixed. They should ensure that there is less turnover in their organization or ensure each rep creates notes to avoid redo. Review collected by and hosted on G2.com.

I appreciate the consistency of ADP Total Source, the support team is courteous and clear every time I have called requesting support for Human Resources, Payroll or reporting. The platform changed almost a year ago and I was concerned about the implementation and impact on our team but it has been a simple transistion and it has been easy to integrate. I am able to reach out to a live agent or use the online support and I love being able to track the status of my case. I use ADP TotalSource weekly and I have found it straightforward and easy to use for our new employees when onboarding them. I strongly recommend that users take advantage of all the resources, scheduling regular check ins with the support specialists. There are so many features to make it useful and efficient. Review collected by and hosted on G2.com.

I don't always know where to find what I am looking for when it comes to reporting, I am hopeful that the updated platform will resolve those issues. I know that if I do get stuck I am able to call the support team for access. Review collected by and hosted on G2.com.

One of the standout features of ADP TotalSource is its intuitive and user-friendly interface, which makes navigating the platform a breeze, even for new users. Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations. Review collected by and hosted on G2.com.

The primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team. This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance. Oh and the costs as well, it is getting pricey! Review collected by and hosted on G2.com.

I like ADP TotalSource because it takes the complexity out of HR, payroll, and compliance. As a PEO (Professional Employer Organization), it provides a full-service solution that lets me focus more on running the business and less on administrative burdens. Their platform is user-friendly and centralizes everything from employee onboarding and benefits to time tracking and performance management. Review collected by and hosted on G2.com.

What really stands out is the level of expert support — whether it’s staying compliant with ever-changing labor laws or finding the right benefits package, there's always someone knowledgeable to guide me. It also helps us stay competitive by offering Fortune 500-level benefits to our employees, which is a huge plus for retention and morale. Review collected by and hosted on G2.com.

Transitioning to ADP TotalSource has been one of the best decisions we’ve made to simplify and strengthen our HR operations. By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth.

With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent. ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience.

This year’s migration was my third time moving a company to ADP TotalSource, and each time the process has been consistently smooth and professional. Their expertise and support make the transition easy and stress-free, which is no small feat when dealing with complex HR systems. Each implementation has reinforced my confidence in their service.

In short, ADP TotalSource delivers on its promise: freeing HR and leadership teams to concentrate on people and culture, not paperwork. It has truly been a joy to work with them, and I highly recommend ADP TotalSource to any organization looking to modernize HR and empower its people.

Would you like me to adjust the tone (e.g., more formal for a corporate testimonial or more conversational for a review site) or keep it as is? Review collected by and hosted on G2.com.

It would be great if we could add Contractors and employees not on the payroll as other PEOs do. Review collected by and hosted on G2.com.

COVID regulation updates and relief programs such as PPP application Review collected by and hosted on G2.com.

They are the leader in this market for a reason. Always on top of things. During Covid times, with all the legislation from the Covid relief bills, their reporting made things so easy. Reports needed for applying for the PPP were built in time to apply. things such as Covid sick pay through the government they handled in full on their end, we paid the Covid sick, we had a $0 invoice and they handled getting reimbursed on their end, we didn't have to wait for that to be reimbursed, great reporting tools Review collected by and hosted on G2.com.

I find their site mostly intuitive. I also really appreciate the volume of information available to me within the site. Each year we find more ways to utilize ADP totalsource and expand its usefulness to our company. Review collected by and hosted on G2.com.

Sometimes updating records for employees (reports to, grade level, etc) is not as easy as I think it should be. Review collected by and hosted on G2.com.

This service is far better than Insperity. We really appreciate having a dedicated HRBP who is always quick to respond to our questions. I also like that there is a specific representative for each category within the PEO, which makes things more organized. Our benefit renewal costs have consistently been much better than what we experienced with Insperity, and whenever we compare prices with other PEOs, ADP always comes out ahead. Review collected by and hosted on G2.com.

Sometimes we have felt our team has outgrown our HRBP and timeliness is a concern. However, ADP has switched our HRBP several times due to this. Review collected by and hosted on G2.com.

In general, the platform is easy to use. There are a few things that could be more readily apparent and easier to find but overall, it looks like and was easy for our employees to use. Review collected by and hosted on G2.com.

The customer support leaves much to be desired. Whenever I encounter an issue, I have to call their call center, and it feels like a coin toss whether I'll reach someone who actually understands the problem. There have been times when support agents have given me false information, probably because they didn't know the answer themselves. Even after a year since moving away from ADP, we're still facing a tax problem caused by an unpaid state tax. I submitted the necessary information, but despite sending more than five follow-up emails, I have yet to receive any response. Review collected by and hosted on G2.com.