Best Field Service Management Software

How Many Field Service Management Software Products Does G2 Track?

Total Products under this Category: 1,325

Category Stats (Sep 2026)

  • Average Rating: 4.42/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Field Ascend (+1.39%) - Among all products in this category, Field Ascend recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Field Service Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 29,700+ Authentic Reviews
  • 1,325+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Field Service Management Software

G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro)

Agentforce Field Service (formerly Salesforce Field Service)

Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love.

Average Rating: 4.4/5.0

Total Reviews: 979

How Do G2 Users Rate Agentforce Field Service (formerly Salesforce Field Service)?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Roles: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 8.6/10 (Category avg: 8.4/10)
  • Location: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Agentforce Field Service (formerly Salesforce Field Service)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Developer, Software Engineer
  • Top Industries: Information Technology and Services, Manufacturing
  • Company Size: 42% Medium, 35% Large

What Do G2 Reviewers Say About Agentforce Field Service (formerly Salesforce Field Service)?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Salesforce Field Service enhances their workflow and improves customer service efficiency.
  • Users value the integrated scheduling ecosystem of Agentforce Field Service, enhancing efficiency and service delivery.
  • Users appreciate the easy integration of Agentforce Field Service, enhancing service delivery and user experience across systems.
  • Users value the real-time visibility of Agentforce Field Service, enhancing coordination and efficiency in customer service.
  • Users value the seamless integrations of Agentforce Field Service, enhancing data connectivity and workflow customization.
Cons
  • Users find that improvement is needed in system optimization and the complexity of Salesforce Field Service for smaller operations.
  • Users find the learning curve steep, especially during initial setup, complicating the overall user experience.
  • Users report setup difficulties with Agentforce Field Service, highlighting a complicated process and a steep learning curve.
  • Users find Agentforce Field Service expensive, especially for smaller operations, due to cumulative licensing costs.
  • Users find customization difficult, facing a steep learning curve and challenges with mobile experience and sharing rules.

What Are Recent G2 Reviews of Agentforce Field Service (formerly Salesforce Field Service)?

What Are G2 Users Discussing About Agentforce Field Service (formerly Salesforce Field Service)?

Jobber

Start Your Free Trial of Jobber - No Credit Card Required Run a more efficient, predictable service business with one system built for growing, multi-crew teams. Keep Work Moving as You Get Busier Jobber connects quoting, scheduling, invoicing, and payments in one place so work moves forward without constant follow-ups or manual coordination. Build efficient days without spending hours managing the calendar, and adjust quickly when plans change. Plus, connect with tools like QuickBooks Online to keep your operations running smoothly. Keep Your Team Aligned in the Field and Office Give your crews clear schedules, job details, and updates they can access anywhere. While they stay focused on the work, your office has real-time visibility into every job without chasing calls, texts, or status updates. Drive Predictable, Profitable Performance Track jobs, revenue, and payments in one place so you always know how your business is performing. Automations keep quotes, invoices, and follow-ups moving, helping you maintain steady cash flow without adding more admin work. Client Testimonial “I spend maybe an hour per week on invoicing and paperwork now. Online payments and invoicing make me look professional.” - Stacey Flanagan, SEF The Lawn Surgeon Discover the Jobber Difference Join 200,000+ service professionals across 50+ industries including landscaping, HVAC, and residential cleaning who run their business with Jobber.

Average Rating: 4.6/5.0

Total Reviews: 519

How Do G2 Users Rate Jobber?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Roles: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 7.9/10 (Category avg: 8.4/10)
  • Location: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Jobber?

  • Seller: Jobber
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Edmonton, Canada
  • Twitter: @GetJobber
    7,288 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,364 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Construction, Consumer Services
  • Company Size: 85% Small, 6% Medium

What Do G2 Reviewers Say About Jobber?

AI-generated summary from verified user reviews

Pros
  • Users find Jobber's ease of use invaluable, enhancing workflow both in-office and on-field, simplifying invoicing and scheduling.
  • Users value the easy-to-use scheduling features of Jobber, enhancing efficiency and customer management in their businesses.
  • Users love the easy-to-use invoicing system in Jobber, streamlining billing and ensuring a professional appearance.
  • Users value the flexibility and comprehensive features of Jobber, enhancing efficiency across all departments.
  • Users love the convenient scheduling management that keeps everything organized in one accessible location.
Cons
  • Users believe that improvements are needed in maintenance agreements and invoicing processes for better workflow management.
  • Users find Jobber's limited functionality frustrating, particularly lacking marketing features and options for larger operations.
  • Users find Jobber's limited features frustrating, particularly for time tracking and usability with larger operations.
  • Users experience feature limitations in Jobber, particularly with clock-in/out and lack of user-friendly cost analysis.
  • Users express frustration over poor job management features in Jobber, affecting tracking and reporting efficiency.

What Are Recent G2 Reviews of Jobber?

What Are G2 Users Discussing About Jobber?

ServiceNow Field Service Management

ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems. For organizations that have tried to solve field service with point solutions, or with AI investments that haven't added up to operational outcomes, FSM is the workflow layer underneath it all: one audit trail, one governance layer, and AI agents that finish the work. Built for field service across telecom, manufacturing, technology, healthcare, public sector, retail, and beyond — designed for leaders running field service at volume, where the cost of a missed SLA or a repeat truck roll lands immediately and the margin for manual coordination has run out. Predict and prevent Monitor asset health in real time, identify failure risks before they surface as breakdowns, and automatically trigger maintenance — with the right technician, skills, and parts already matched — through the same platform that handles scheduling, dispatch, and close-out. The prediction and response are connected. Unplanned downtime drops. Emergency dispatches disappear. Autonomous scheduling and dispatch AI agents match every job to the right technician, skills, and parts — and reoptimize continuously as conditions shift. Cancellations, absences, urgent inbounds, last-minute callouts: the board adjusts and qualified replacements surface in real time, from mobile, without a dispatcher manually rebuilding around every exception. SLA commitments hold without adding headcount. AI-guided field execution Technicians arrive with a complete brief — customer history, asset record, parts confirmed. On site, AI agents guide crews through diagnostics and unfamiliar repairs. At close-out, work orders, parts consumed, and asset updates are captured automatically through voice, image, and contextual prompts. First-visit resolution stops being a target and starts being the standard. Continuous asset intelligence Every completed job writes back to the asset record automatically — parts consumed, work performed, follow-on needs flagged — without a technician updating a separate system after the fact. Service history stays current, maintenance plans reflect what actually happened in the field, and the data driving future scheduling, parts planning, and contract renewals reflects reality. The record is never behind the work. Blended workforce management Third-party contractors work through the same workflow as direct employees — same dispatch, same mobile experience, same close-out process. Recruit, onboard, and deploy extended teams at scale as demand shifts, without losing visibility or control. Contractors aren't bolted on the side; they're part of the same operation. Dispatchers move from firefighting the schedule to shaping capacity. Technicians close more jobs on the first visit and spend less time on paperwork. Service leaders have real-time visibility into performance, quality, and cost across the operation. And field service stops being a constraint on the business — it becomes the thing the business can actually rely on.

Average Rating: 4.3/5.0

Total Reviews: 164

How Do G2 Users Rate ServiceNow Field Service Management?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Roles: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 9.3/10 (Category avg: 8.4/10)
  • Location: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceNow Field Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 30% Medium, 29% Large

What Do G2 Reviewers Say About ServiceNow Field Service Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the real-time visibility in ServiceNow Field Service Management, enhancing coordination and operational efficiency.
  • Users value the clarity and efficiency in scheduling, enhancing accountability and productivity across operations.
  • Users appreciate the ease of use of ServiceNow Field Service Management, benefiting from its intuitive setup and workflows.
  • Users appreciate the seamless integration of ServiceNow Field Service Management, enhancing collaboration and operational efficiency.
  • Users value the seamless integrations within ServiceNow FSM, enhancing overall efficiency and project management across modules.
Cons
  • Users find the learning curve steep, making routine tasks cumbersome and slowing down operations for support teams.
  • Users note the complex initial setup and slow performance in ServiceNow Field Service Management, affecting user experience.
  • Users find the licensing costs high, making ServiceNow Field Service Management less affordable for smaller teams.
  • Users face setup difficulties in ServiceNow Field Service Management, as initial configuration can be complex and time-consuming.
  • Users find customization difficulties in ServiceNow Field Service Management due to its steep learning curve and complex configurations.

What Are Recent G2 Reviews of ServiceNow Field Service Management?

What Are G2 Users Discussing About ServiceNow Field Service Management?

Field Nation

Field Nation is the #1 labor marketplace for IT field service, connecting companies and skilled technicians to do great work across the nation. Our platform enables service delivery teams to identify and work with independent professionals who care about the outcome as much as they do. With Field Nation, companies can build and deploy their trusted on-demand workforce, and technicians can choose work that aligns with their interests, skill set, and schedule. Build a better way to work. Build it with Field Nation. THE CHALLENGE: Demand for skilled technicians is at an all-time high. There’s work to be done, but not enough workers. Companies are increasingly tired of sacrificing control and putting their customer relationships at risk because of outdated talent strategies. Yet, people with the skills and passion for IT field service are available, still committed to their profession, but not where you’d expect to find them. They want a new way of working— flexibility, autonomy, and freedom. Field Nation helps field service leaders: IMPROVE OUTCOMES >> Connect directly with the technicians representing your brand, and make sure their work is completed to your specifications before you click ‘Approve’. + 40% reduction in site revisits vs. third parties + 98% success rate on work completed via Field Nation RESPOND QUICKLY >> The breadth and depth of skilled technicians on the Field Nation marketplace enable you to say “yes” to your customers, knowing you can quickly scale up to meet demand. + Source techs and dispatch work up to 80% faster than third parties + 12-minute average time to first request in major cities + WOs completed in 29K+ zip codes across the U.S. + 1M WOs completed annually at 425K sites + Skilled techs with experience across 20+ service types REDUCE COSTS >> Eliminate the third-party margin stack and additional fees while maintaining control over your pay rates. + Visibility into current market rates by type of work and geography + Realize up to 20% labor cost savings vs third parties and up to 30% labor cost savings vs W2s

Average Rating: 4.5/5.0

Total Reviews: 405

How Do G2 Users Rate Field Nation?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Roles: 8.5/10 (Category avg: 8.7/10)
  • Analytics: 8.4/10 (Category avg: 8.4/10)
  • Location: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Field Nation?

  • Seller: Field Nation
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Minneapolis, MN
  • Twitter: @FieldNation
    2,707 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,364 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Project Coordinator
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 59% Small, 34% Medium

What Do G2 Reviewers Say About Field Nation?

AI-generated summary from verified user reviews

Pros
  • Users find Field Nation to be incredibly easy to use, facilitating seamless integration and streamlined operations for field services.
  • Users value the excellent customer support of Field Nation, appreciating quick responses and efficient training throughout their process.
  • Users appreciate the efficiency of Field Nation, enabling quick dispatch and effective management of field service operations.
  • Users praise Field Nation for its user-friendly interface, making it easy for both beginners and experienced professionals to navigate.
  • Users find Field Nation to be highly helpful for efficiently managing field technicians and ensuring quality service delivery.
Cons
  • Users report quality issues with technicians and an unstable app, complicating the hiring process for skilled workers.
  • Users are frustrated by high fees that inflate expenses and offer no discounts, complicating budgeting and costs.
  • Users report technical issues with Field Nation, including unstable apps and frustrating website functionality that disrupts workflows.
  • Users experience delays in communication and project timelines, impacting approval processes and payment releases.
  • Users find difficult navigation in Field Nation, especially for new users, complicating their overall experience and support effectiveness.

What Are Recent G2 Reviews of Field Nation?

What Are G2 Users Discussing About Field Nation?

Connecteam

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).

Average Rating: 4.6/5.0

Total Reviews: 3,491

How Do G2 Users Rate Connecteam?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Roles: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 8.2/10 (Category avg: 8.4/10)
  • Location: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Connecteam?

  • Seller: Connecteam
  • Year Founded: 2015
  • HQ Location: New York, NY
  • Twitter: @ConnecteamApp
    1,235 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    533 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Manager
  • Top Industries: Construction, Retail
  • Company Size: 83% Small, 14% Medium

What Do G2 Reviewers Say About Connecteam?

AI-generated summary from verified user reviews

Pros
  • Users find Connecteam's ease of use remarkable, noting its intuitive design and straightforward setup for all staff members.
  • Users value the ease of use and comprehensive features of Connecteam, enhancing communication and efficiency within teams.
  • Users love the customizable scheduling feature of Connecteam, enhancing organization and accountability among staff greatly.
  • Users value the effortless team collaboration in Connecteam, enhancing scheduling, communication, and overall team rapport.
  • Users find Connecteam to be user-friendly, enabling easy navigation and effective communication among staff members.
Cons
  • Users find missing features in Connecteam, such as limited templates and underwhelming admin organization, frustrating.
  • Users find the limited features of Connecteam to be frustrating and wish for more customization options.
  • Users face scheduling issues with Connecteam, citing limitations in view options and difficulties in managing time effectively.
  • Users report needing improvements for clearer notifications and easier access to admin features in Connecteam.
  • Users find the learning curve challenging, especially with navigation differences between desktop and app functionalities.

What Are Recent G2 Reviews of Connecteam?

What Are G2 Users Discussing About Connecteam?

Jotform

Trusted by more than 35 million users worldwide, Jotform is an AI-powered online form builder designed to help individuals and organizations create, customize, and publish forms in minutes, from any device. With an intuitive drag-and-drop interface, Jotform makes it simple for anyone to build professional, mobile-responsive forms without writing a single line of code. As a fully no-code platform, Jotform empowers users to automate workflows, streamline data collection, and digitize processes. Jotform offers one of the largest template libraries in the industry, featuring 10,000+ ready-made form templates tailored to every use case. Popular categories include payment forms, lead generation forms, event registration forms, application forms, surveys, order forms, onboarding forms, consent forms, and feedback forms. Each template is fully customizable, allowing users to adjust layouts, add conditional logic, collect e-signatures, upload files, apply branding, and incorporate advanced field types. This level of flexibility ensures every form is optimized for user experience and aligned with organizational goals. To streamline workflows, Jotform integrates seamlessly with over 200 popular third-party apps, including Google Sheets, Slack, Zoom, HubSpot, Salesforce, PayPal, Stripe, and numerous other business tools. These integrations automate data collection, payment processing, CRM updates, and team notifications. By connecting forms directly to the tools your team already uses, Jotform helps eliminate data silos and supports end-to-end process automation—all within a no-code environment. Security and compliance are at the core of Jotform’s platform. Features such as HIPAA compliance options, 256-bit SSL encryption, CAPTCHA, form access controls, and audit logs help organizations protect sensitive data and meet industry standards. Whether you're collecting healthcare information, financial data, or internal employee records, Jotform provides the reliability and safeguards needed to operate with confidence. With powerful features like automated emails, approval workflows, analytics dashboards, and embeddable widgets, Jotform delivers an all-in-one solution for organizations looking to simplify data collection and improve productivity. From small businesses to enterprises, educational institutions, healthcare providers, and nonprofits, millions of teams rely on Jotform to capture information efficiently and turn submissions into actionable results.

Average Rating: 4.7/5.0

Total Reviews: 5,257

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How Do G2 Users Rate Jotform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Roles: 7.5/10 (Category avg: 8.7/10)
  • Analytics: 8.1/10 (Category avg: 8.4/10)
  • Location: 7.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Jotform?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • Twitter: @Jotform
    39,289 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    925 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Non-Profit Organization Management, Education Management
  • Company Size: 71% Small, 20% Medium

What Do G2 Reviewers Say About Jotform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Jotform, enabling quick navigation and efficient form management for clients.
  • Users appreciate the ease of use of Jotform, finding it simplifies event management and form creation significantly.
  • Users commend the intuitive setup process of Jotform, which simplifies form creation and customization significantly.
  • Users love the user-friendly design of Jotform, making navigation and form creation a breeze.
  • Users love the ease of building powerful forms with Jotform's user-friendly interface and flexible integrations.
Cons
  • Users find Jotform too expensive compared to other survey sites, especially given the misleading advertising of free options.
  • Users find some missing features in Jotform, particularly in font customization and payment integration difficulties.
  • Users face form issues with navigation, integration, and functionality, making the experience less user-friendly.
  • Users find limited customization options for Jotform, making design adjustments more challenging than expected.
  • Users find the form design confusing with unclear navigation and limitations in customization options and features.

What Are Recent G2 Reviews of Jotform?

What Are G2 Users Discussing About Jotform?

SAP Field Service Management

SAP Field Service Management (FSM) is a cloud-native, mobile-first solution that optimizes the end-to-end service process, from receiving a customer request to final invoicing. It transforms reactive repairs into proactive service engagements, ensuring operational excellence in the field. Powered by AI, FSM intelligently schedules the right technician with the correct skills and parts inventory, maximizing first-time fix rates and asset uptime. It features extensive mobile capabilities for technicians, including offline access to work orders, parts lists, and documentation. Seamlessly integrating with SAP's ERP core, FSM connects real-time service execution data directly to inventory, billing, and warranty processes, accelerating cash flow and boosting customer satisfaction.

Average Rating: 4.3/5.0

Total Reviews: 71

How Do G2 Users Rate SAP Field Service Management?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Roles: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 8.6/10 (Category avg: 8.4/10)
  • Location: 9.3/10 (Category avg: 8.5/10)

Who Is the Company Behind SAP Field Service Management?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 33% Large, 27% Medium

What Do G2 Reviewers Say About SAP Field Service Management?

AI-generated summary from verified user reviews

Pros
  • Users find SAP Field Service Management easy to use, ensuring efficiency even for those not technically inclined.
  • Users value the real-time visibility offered by SAP Field Service Management, enhancing efficiency and customer service.
  • Users appreciate the easy scheduling and real-time visibility in SAP Field Service Management, significantly enhancing field operations.
  • Users highly value SAP Field Service Management for its seamless integration with existing ERP systems, enhancing overall efficiency.
  • Users commend the easy setup of SAP Field Service Management, facilitating a smooth onboarding process for teams.
Cons
  • Users find the learning curve steep with SAP Field Service Management, posing challenges during initial setup and integration.
  • Users find that improvement is needed in integration, speed, customization, and mobile app performance of SAP Field Service Management.
  • Users face customization difficulties with SAP Field Service Management, requiring extensive expertise and time-consuming onboarding.
  • Users find the high cost of SAP Field Service Management a significant barrier, especially for smaller companies.
  • Users face feature limitations in SAP Field Service Management, struggling with customization, data integration, and user interface issues.

What Are Recent G2 Reviews of SAP Field Service Management?

Housecall Pro

Housecall Pro is a comprehensive business solution designed specifically for home service professionals, providing a suite of innovative tools and features within an easy-to-use platform. Trusted by over 200k+ Pros, Housecall Pro aims to streamline operations for professionals in various home service industries, including plumbing, electrical work, landscaping, and cleaning services. This platform is accessible via both web and mobile applications, allowing users to manage their businesses efficiently from anywhere. The target audience for Housecall Pro includes small to medium-sized businesses in the home services sector that are looking to enhance their operational efficiency and increase revenue. The platform caters to a variety of use cases, such as automating marketing efforts to attract new customers, facilitating online booking, and managing job schedules. By integrating these functionalities, Housecall Pro empowers service professionals to focus more on their core work while effectively managing the business side of operations. Key features of Housecall Pro include automated marketing campaigns that help users reach potential clients, visually appealing proposal creation, and consumer financing options that enable businesses to secure larger jobs. The platform also supports online payment processing, allowing customers to pay via multiple methods, including credit cards, bank transfers, and mobile wallets. This flexibility not only enhances customer satisfaction but also accelerates cash flow for service providers. In addition to revenue growth and payment solutions, Housecall Pro offers robust job management capabilities. Users can automate routine tasks such as scheduling, dispatching, and invoicing, while also tracking leads and job progress through a comprehensive workflow management board. Real-time alerts enhance communication among team members and clients, ensuring everyone stays informed throughout the service process. Furthermore, the platform integrates seamlessly with third-party tools like QuickBooks, enabling users to sync data effortlessly and manage payroll and employee benefits. Housecall Pro also provides valuable insights through detailed analytics and reporting on key business metrics, allowing professionals to make informed decisions and scale their operations effectively. On average, users report a more than 35% increase in monthly revenue after their first year with Housecall Pro. Subscribers gain access to an online community where they can connect with other home service professionals, sharing insights and best practices. This collaborative environment fosters growth and learning, making Housecall Pro not just a tool, but a partner in business success.

Average Rating: 4.3/5.0

Total Reviews: 199

How Do G2 Users Rate Housecall Pro?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Roles: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 8.0/10 (Category avg: 8.4/10)
  • Location: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Housecall Pro?

  • Seller: Housecall Pro
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    1,550 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Construction, Consumer Services
  • Company Size: 90% Small, 4% Medium

What Do G2 Reviewers Say About Housecall Pro?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Housecall Pro, highlighting its simple setup and user-friendly features.
  • Users appreciate the easy setup of Housecall Pro, highlighting its user-friendly nature and seamless integration.
  • Users find Housecall Pro to be highly user-friendly, simplifying business operations and enhancing customer interactions.
  • Users appreciate the user-friendly interface of Housecall Pro, finding it easy to set up and learn.
  • Users value the responsive customer support of Housecall Pro, enhancing their overall experience and business efficiency.
Cons
  • Users find missing features in Housecall Pro, such as insufficient customization and lack of specialized tools for industries.
  • Users find Housecall Pro to be a little expensive, especially when adding more contractors increases overall costs significantly.
  • Users express the need for improvement in functionality, reporting consistency, and less aggressive upselling of services.
  • Users express frustration over limited features in Housecall Pro, desiring better customization and specialized tools for scheduling.
  • Users feel that feature limitations hinder Housecall Pro's effectiveness, lacking customization and specialized options for diverse needs.

What Are Recent G2 Reviews of Housecall Pro?

What Are G2 Users Discussing About Housecall Pro?

ServiceTitan

Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results.

Average Rating: 4.4/5.0

Total Reviews: 368

How Do G2 Users Rate ServiceTitan?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Roles: 8.4/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)
  • Location: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceTitan?

  • Seller: ServiceTitan
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Glendale, CA
  • Twitter: @ServiceTitan
    4,766 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,381 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Construction, Consumer Services
  • Company Size: 65% Small, 32% Medium

What Do G2 Reviewers Say About ServiceTitan?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ServiceTitan, enjoying its accessibility and intuitive navigation for business efficiency.
  • Users commend the exceptional customer support at ServiceTitan, highlighting the team's responsiveness and helpfulness throughout the onboarding process.
  • Users appreciate the comprehensive features of ServiceTitan, significantly enhancing tracking, reporting, and overall workflow efficiency.
  • Users appreciate the robust tracking capabilities of ServiceTitan, enhancing efficiency in managing materials and labor.
  • Users value the efficiency of ServiceTitan in organizing operations and enhancing communication, leading to business growth.
Cons
  • Users face a steep learning curve and often struggle with setup, requiring additional training to utilize ServiceTitan effectively.
  • Users note the improvement needed in ServiceTitan due to bugs and issues affecting certain features and usability.
  • Users report poor customer support from ServiceTitan, citing misinformation and difficulty in obtaining satisfactory answers.
  • Users experience poor support with ServiceTitan, struggling to find adequate answers and facing communication issues.
  • Users find the limited functionality of ServiceTitan frustrating, often requiring workarounds for essential features.

What Are Recent G2 Reviews of ServiceTitan?

What Are G2 Users Discussing About ServiceTitan?

Simpro

Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software.

Average Rating: 4.2/5.0

Total Reviews: 468

How Do G2 Users Rate Simpro?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Roles: 7.9/10 (Category avg: 8.7/10)
  • Analytics: 7.2/10 (Category avg: 8.4/10)
  • Location: 7.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Simpro?

  • Seller: Simpro
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Brisbane, QLD
  • Twitter: @simprosoftware
    2,426 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    719 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Office Manager
  • Top Industries: Construction, Electrical/Electronic Manufacturing
  • Company Size: 77% Small, 23% Medium

What Do G2 Reviewers Say About Simpro?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Simpro, facilitating a seamless workflow from quoting to invoicing.
  • Users value the comprehensive data management of Simpro, streamlining asset maintenance and enhancing workflow efficiency.
  • Users appreciate the streamlined data processes in Simpro, enabling a unified system for management and efficiency.
  • Users value the efficiency of Simpro's comprehensive asset maintenance and streamlined workflow processes in one package.
  • Users value the centralization of Simpro, benefiting from a unified system that streamlines all asset management processes.
Cons
  • Users find simPRO's complexity daunting, requiring extensive setup and training to fully utilize its features.
  • Users find the setup process complex and challenging, requiring significant effort to fully utilize Simpro's features.
  • Users find simPRO's setup to be difficult to learn, resulting in challenges during onboarding and workflow application.
  • Users find the learning curve steep, as the complexity and feature set can overwhelm new users initially.
  • Users face setup difficulties with Simpro, finding the onboarding process and data migration quite challenging.

What Are Recent G2 Reviews of Simpro?

What Are G2 Users Discussing About Simpro?

XOi

XOi is the data intelligence solution for the asset lifecycle. It captures, enriches, and connects asset data across every stage of service—giving field service providers the visibility to drive revenue growth, improve operational performance, and keep assets running at their best. XOi serves the entire field service ecosystem, connecting contractors, technicians, original equipment manufacturers (OEMs), distributors, and asset owners through a shared source of truth centered on the asset. Office and leadership teams gain structured service history, real-time job visibility, portfolio-level asset insights, and connected communication between the field and back office. Sales teams leverage enriched asset data for site surveys, quoting, capital planning, and proactive equipment replacement strategies—turning jobsite capture into measurable revenue opportunity. Technicians use the XOi app on the jobsite to capture dataplate information with Optical Character Recognition (OCR), complete guided workflows, access a centralized knowledge base, and automatically generate customer-ready work summaries. XOi is ideal for field service organizations looking to: Standardize workflows and improve service consistency Capture, enrich and harmonize asset data across the lifecycle Improve visibility across service, sales, and leadership teams Turn asset intelligence into proactive maintenance, equipment uptime, and capital planning strategies Key capabilities include: Guided workflows that drive consistent jobsite execution Instant dataplate capture with Optical Character Recognition Artificial intelligence–generated work summaries and structured service history Shared knowledge base and technician support Comprehensive dashboards for asset insights and performance visibilityXOi delivers better visibility, smarter decisions, and measurable improvements in cost control, revenue growth, and asset uptime. That’s intelligence that keeps the world running.

Average Rating: 4.9/5.0

Total Reviews: 38

How Do G2 Users Rate XOi?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Roles: 8.4/10 (Category avg: 8.7/10)
  • Analytics: 9.2/10 (Category avg: 8.4/10)
  • Location: 7.3/10 (Category avg: 8.5/10)

Who Is the Company Behind XOi?

  • Seller: XOi
  • Year Founded: 2013
  • HQ Location: Nashville, US
  • Twitter: @XOiTechnologies
    567 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    126 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Construction, Facilities Services
  • Company Size: 47% Medium, 37% Small

What Do G2 Reviewers Say About XOi?

AI-generated summary from verified user reviews

Pros
  • Users find XOi's interface easy to use, enhancing workflow efficiency and improving customer communication through visual documentation.
  • Users find XOi to significantly enhance work efficiency by streamlining tasks and improving service quality and insights.
  • Users appreciate the user-friendly interface and quick customer support of XOi, enhancing operational efficiency and sales.
  • Users value the excellent customer support from XOi, enhancing service delivery and addressing issues promptly.
  • Users appreciate the streamlined data management of XOi, enhancing efficiency and ensuring effective customer communication.
Cons
  • Users note that improvement is needed in XOi for efficiency, particularly in workflow automation and AI accuracy.
  • Users find the difficulty in implementation and adoption of XOi challenging for field team engagement.
  • Users experience slow performance due to required manual selections, impacting efficiency during field operations and tasks.
  • Users struggle with the complexity of setup and workflows, which hinders efficiency and creates redundancy in tasks.
  • Users experience inefficient processes with XOi, as technicians face delays and duplication of efforts during equipment handling.

What Are Recent G2 Reviews of XOi?

Quickbase

Quickbase is an AI-driven platform designed to help businesses streamline their operations by adapting to their unique workflows and processes. Unlike traditional off-the-shelf software, which often requires users to conform to predefined structures, Quickbase empowers organizations to create customized solutions that align with their specific needs. This flexibility is crucial for companies seeking to eliminate inefficiencies and reduce the burden of 'Gray Work' - what we call the time-consuming tasks and manual processes that arise from using rigid software systems. The target audience for Quickbase includes businesses of all sizes across various industries that are looking to enhance their operational efficiency. Whether it's a 50 person small business or a large enterprise, organizations can benefit from a platform that allows them to connect disparate data sources, automate repetitive tasks, and scale their competitive advantages. Quickbase is particularly valuable for teams that rely on collaboration and data-driven decision-making, as it fosters an environment where information flows seamlessly and processes are optimized. Key features of Quickbase include its intuitive interface, which allows users to build custom applications without extensive coding knowledge. This user-friendly design enables teams to quickly adapt the platform to their specific workflows, ensuring that they can address unique challenges without the need for extensive IT support. Additionally, Quickbase offers powerful automation capabilities, allowing users to set up triggers and workflows that reduce manual effort and streamline operations. The platform also supports integration with various data sources, enabling businesses to consolidate their information and gain valuable insights. One of the standout benefits of Quickbase is its ability to scale with your business. As organizations grow and evolve, their processes often become more complex. Quickbase's adaptable nature ensures that users can modify their applications and workflows as needed, without the constraints typically associated with traditional software. This flexibility not only saves time but also fosters innovation, as teams can experiment with new processes and tools that enhance their productivity. By prioritizing user-centric design and adaptability, Quickbase stands out in the crowded landscape of business software solutions. It provides organizations with the tools they need to optimize their operations, reduce inefficiencies, and ultimately drive growth. With Quickbase, businesses can focus on what truly matters—leveraging their unique processes to gain a competitive edge in their respective markets.

Average Rating: 4.5/5.0

Total Reviews: 1,554

How Do G2 Users Rate Quickbase?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)

Who Is the Company Behind Quickbase?

  • Seller: Quickbase
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Boston, MA
  • Twitter: @quickbase
    5,146 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    806 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Project Coordinator
  • Top Industries: Information Technology and Services, Construction
  • Company Size: 42% Medium, 31% Small

What Do G2 Reviewers Say About Quickbase?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Quickbase, finding it user-friendly and adaptable for various business needs.
  • Users value the customization options in Quickbase, enhancing adaptability and efficiency in managing their databases.
  • Users love the customizability of Quickbase, enabling tailored applications to fit specific business needs effectively.
  • Users appreciate the flexibility of Quickbase, enabling high customization and adaptation to diverse business needs.
  • Users love the customization options in Quickbase, tailoring databases to fit unique business needs effectively.
Cons
  • Users struggle with the learning curve due to enforced changes and lack of tailored training options.
  • Users feel the missing features in Quickbase limit its effectiveness for tasks like document management and reporting.
  • Users find Quickbase's limited features hinder effective integration, mobile usability, and overall flexibility in development.
  • Users find Quickbase to be not intuitive, with a confusing interface that affects overall usability and experience.
  • Users note limited customization options that can hinder flexibility, especially for those seeking advanced functionality and control.

What Are Recent G2 Reviews of Quickbase?

What Are G2 Users Discussing About Quickbase?

ServiceMax

ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses.

Average Rating: 4.2/5.0

Total Reviews: 140

How Do G2 Users Rate ServiceMax?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Roles: 8.5/10 (Category avg: 8.7/10)
  • Analytics: 8.1/10 (Category avg: 8.4/10)
  • Location: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceMax?

  • Seller: PTC
  • Year Founded: 1985
  • HQ Location: Boston, Massachusetts
  • Twitter: @PTC
    37,560 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,226 employees on LinkedIn®
  • Ownership: NASDAQ: PTC

Who Uses This Product?

  • Top Industries: Information Technology and Services, Medical Devices
  • Company Size: 40% Medium, 34% Large

What Do G2 Reviewers Say About ServiceMax?

AI-generated summary from verified user reviews

Pros
  • Users find ServiceMax exceptionally easy to use, facilitating seamless communication and enhancing overall customer satisfaction.
  • Users highlight the easy and seamless communication features of ServiceMax, enhancing collaboration between individuals and groups.
  • Users appreciate the seamless communication features of ServiceMax, enabling smooth remote interactions and great customer support.
  • Users value the effective scheduling management of ServiceMax, enhancing organization and real-time updates for field service operations.
  • Users value the easy access of ServiceMax, facilitating seamless communication and coordination, even from remote locations.
Cons
  • Users experience connectivity issues with ServiceMax, hindering remote work and impacting ticket and report submissions.
  • Users find the high cost of ServiceMax burdensome, coupled with its complexity and setup challenges.
  • Users report complex interface and high costs, alongside slow performance and insufficient technical support affecting usability.
  • Users struggle with the steep learning curve due to slow performance and complex system flows, hindering adaptability.
  • Users report slow performance and downtime with ServiceMax, making it frustrating to use in low network areas.

What Are Recent G2 Reviews of ServiceMax?

What Are G2 Users Discussing About ServiceMax?

FieldPulse

FieldPulse is an all-in-one business management solution specifically designed for field service teams. This software provides a comprehensive platform that assists users in managing various aspects of their operations, from scheduling and dispatching to customer relationship management (CRM) and financial documentation. By integrating essential functionalities into a single solution, FieldPulse aims to streamline workflows and enhance productivity for business owners, administrators, and technicians alike. The target audience for FieldPulse includes a diverse range of field service businesses, such as plumbing, electrical, HVAC, septic, glass repair, and garage door companies. These organizations often face challenges related to administrative tasks, team communication, and customer service. FieldPulse addresses these pain points by offering tools that simplify scheduling, manage estimates and invoices, and facilitate effective communication with customers. The software is particularly beneficial for companies seeking to improve their operational efficiency and enhance the overall customer experience. FieldPulse stands out in the market with its robust feature set, which includes not only standard field service management (FSM) capabilities but also advanced tools that cater to the needs of growing businesses. Key features such as a flat-rate pricebook, lead management, and inventory management empower users to make informed decisions and optimize their resources. Additionally, advanced reporting functionalities provide insights into business performance, enabling users to track key metrics and identify areas for improvement. The software's user-friendly interface ensures that even those with limited technical expertise can navigate the system with ease. However, its advanced features make it suitable for companies of any size that are looking to scale their operations. FieldPulse also offers customer management tools, timesheet tracking, booking portals, and franchise management capabilities, making it a versatile solution for various business models. By consolidating these functionalities into one platform, FieldPulse helps businesses reduce administrative burdens, enhance team collaboration, and ultimately drive growth.

Average Rating: 4.7/5.0

Total Reviews: 373

How Do G2 Users Rate FieldPulse?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Roles: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.4/10 (Category avg: 8.4/10)
  • Location: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind FieldPulse?

  • Seller: FieldPulse
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Dallas, Texas
  • Twitter: @FieldPulseApp
    1,076 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    208 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Construction, Consumer Services
  • Company Size: 94% Small, 4% Medium

What Do G2 Reviewers Say About FieldPulse?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive customer support of FieldPulse, appreciating quick answers and hands-on assistance.
  • Users value the ease of use of FieldPulse, finding it simple to navigate and implement in their business.
  • Users appreciate the ease of use and detailed project tracking in FieldPulse, enhancing workflow management effectively.
  • Users love the intuitive scheduling feature of FieldPulse, which simplifies job assignments and enhances technician tracking.
  • Users appreciate the excellent customer service from FieldPulse, receiving quick responses and effective support for all inquiries.
Cons
  • Users find the need for improvement in FieldPulse, citing issues with CRM functionality and system integration.
  • Users find the limited customization options in FieldPulse challenging, impacting their workflows and overall experience.
  • Users find the limited features of FieldPulse hinder their workflow and integration capabilities significantly.
  • Users note a steep learning curve with FieldPulse, requiring significant time and effort to fully harness its capabilities.
  • Users express frustration with update issues, particularly regarding missed features and ineffective support responses.

What Are Recent G2 Reviews of FieldPulse?

What Are G2 Users Discussing About FieldPulse?

Workiz

You’ve built something real. Brick by brick, call by call. You didn’t wait for a blueprint, you became the blueprint. You’ve put in the work, made the tough decisions, and built your business on your own terms. We’re not here to rewrite your story. We’re here to help you amplify it. To give you the tools to move forward, not start from scratch. Workiz was built for service pros who already know what it takes — the hard work, the late hours, the persistence. You’ve figured out how to make things run, but we know it can be done smarter, faster, and more efficiently. No wasted steps. No slowing down. Just real solutions that keep pace with your ambition. You know where you’re going. Workiz is here to help you get there, faster. With real AI and smart automation working in the background, Workiz simplifies your operations, strengthens customer relationships, and grows your service business. Trusted by over 120,000 service pros, Workiz helps you streamline your day-to-day, increase revenue, and deliver a superior customer experience. Win more jobs with tools like Genius Answering, Angi, Thumbtack, and Google’s Local Services Ads. Impress customers and stay connected with real-time communication through the Workiz mobile app. And manage everything from one central hub, syncing seamlessly with QuickBooks, Stripe, CompanyCam, and more — all from your Workiz dashboard. Book a free demo: https://link.workiz.com/g2 Try Workiz free for 7 days: https://link.workiz.com/g2-trial #FieldService #FSM #HomeServiceBusiness #ServicePros #Contractors #SmallBusinessGrowth #HVAC #Plumbing #Locksmith #ApplianceRepair #Electricians #JunkRemoval #Workiz #BusinessAutomation #SmartScheduling

Average Rating: 4.5/5.0

Total Reviews: 236

How Do G2 Users Rate Workiz?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Roles: 8.7/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)
  • Location: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Workiz?

  • Seller: Workiz
  • Year Founded: 2015
  • HQ Location: San Diego, California
  • Twitter: @workizinc
    617 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    162 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Construction, Consumer Services
  • Company Size: 93% Small, 3% Medium

What Do G2 Reviewers Say About Workiz?

AI-generated summary from verified user reviews

Pros
  • Users love the customer support features of Workiz, enhancing communication and streamlining business operations effectively.
  • Users appreciate the ease of use of Workiz, benefiting from its seamless integration of essential business operations.
  • Users appreciate the user-friendly interface of Workiz, praising its ease of navigation and helpful resources.
  • Users love the seamless integrations of Workiz, enhancing communication and streamlining business operations effortlessly.
  • Users love the user-friendly scheduling and invoicing capabilities of Workiz, enhancing efficiency for their field teams.
Cons
  • Users face customization difficulties with Workiz, wishing for more flexibility and options in personalizing their experience.
  • Users express frustration over high pricing, citing it as a major reason for discontinuing use and recommending alternatives.
  • Users feel that work flow improvements are needed in the mobile app, citing UI issues and slow performance.
  • Users face a learning curve with Workiz, particularly in setting automations and getting accustomed to its unique features.
  • Users are frustrated with the expensive pricing model, which adds costs for new features and services.

What Are Recent G2 Reviews of Workiz?

What Are G2 Users Discussing About Workiz?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024

Field Service Management Topics

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Learn More About Field Service Management Software

What is Field Service Management Software?

Field service management (FSM) software helps businesses manage all the resources that go into the process of FSM. Field service refers to any service delivered away from company property or offsite. These services typically involve dispatching workers or employees to specific client locations to install, repair, or maintain equipment or systems. FSM software enables companies to easily supervise such off-site employee activities monitoring, keeping transparency into every operation, vehicle tracking, and integration with other business systems.

That supervision promise now comes with a deadline attached. Reviewers on G2 increasingly judge these tools by how fast setup turns into savings, and buyers ask vendors to show field service management software ROI in the first 3 months and deployment plans to match. Contractor reviews describe estimate and proposal tools alone paying for the investment, and accounting integrations making returns arrive quicker than expected. Based on G2 reviews, administrators, everyday users, and consultants evaluate field service management software by comparing how much of their workflow consolidates into one system, how heavy setup and the learning curve run, and how add-on pricing grows after purchase.

What Types of Field Service Management Software Exist?

Cloud-based FSM

Cloud-based field service management solutions store data remotely, allowing access by multiple users at a given time. Cloud storage also prevents data loss due to malfunctioning computers or devices, which is beneficial to businesses with a large number of technicians in the field. Many cloud-based products are also priced on a monthly subscription model.

On-premises FSM

On-premise field service management solutions are more customizable and sometimes offer simpler integrations with already established systems. These products are often cheaper because they are one-time purchases. This can be a good choice for businesses where customizations are needed to meet business processes.

What are the Common Features of Field Service Management Software?

  • Work order management: FSM software allows field service managers to manage all work order history in an easy-to-read dashboard. Work order management also helps field service workers place service requests and monitor real-time status updates. This makes repair and maintenance more efficient within the field.
  • Scheduling: FSM software offers scheduling features to help with project and employee management. Businesses can schedule routes and work schedules for field service workers months in advance so they can see their work ahead of time and make necessary arrangements in their schedules.
  • Dispatching: FSM software helps with the logistics of planning routes, choosing the right facilities, and ensuring that assets are used optimally. Dispatching features can help workers in the trucking industry find optimal driving routes that have less traffic, which can help them complete their tasks.
  • Invoicing: FSM software offers invoicing features that help manage field service sales transactions. This feature includes immediate invoicing directly from the field technician who completed the work, thus achieving a more streamlined, quicker payment cycle.
  • Mobile apps: Mobile apps help managers oversee field services on the go. Field service managers can monitor their workers, dispatch fleets, and schedule work for employees while they are traveling from site to site.
  • Quote estimates: Quote estimator features help prospective clients get a price estimate to help them with the decision to move forward with the service. Once a business sends out an estimate to a client, they have the option to accept or decline. If the client accepts within the quote estimator, businesses can start making the necessary arrangements to begin fieldwork.

What are the Benefits of Field Service Management Software?

Field service management solutions can make a business more agile and efficient. This software provides features that dispatch technicians, schedule workers, track employee location, and access work, all via a mobile app which can vastly improve time management. Companies can also set key performance indicators that can help teams track and manage annual goals.

Increased efficiency and productivity: FSM software helps optimize employee work schedules and service routes, track how and where assets and inventory are being used, report on productivity, and automate billing and customer interactions. This solution has totally replaced the traditional and manual system of keeping track of such data, thereby boosting both operational efficiency and employee productivity.

Error reduction: FSM software helps collect, track, and analyze crucial data (like job completion times, expenses, and field notes), reducing the likeliness of errors in scheduling, completing, and billing work. These improvements can streamline the business’s operations and improve customer satisfaction.

Meeting customer expectations: FSM software provides customer portals with easy online booking, automated notifications, reports, and invoicing, and more capability around customer-friendly features like consumer financing and recurring service plans.

Optimal employee experience: Relieved of administrative burdens, field workers can easily access essential resources, communicate effectively, receive schedules, and updates in one centralized place.

Who Uses Field Service Management Software?

Field service management software is used by anyone working in field services—offsite or client location activities—such as installations, repairs, and services of equipment or systems. These include businesses that provide services in the fields of HVAC, property maintenance, healthcare, cable, telecommunications, and heavy engineering. FSM software helps streamline the day-to-day operations of fieldwork by improving communication between the onsite and offsite locations that field service workers must shift between. In a field service such as construction, for example, a manager can deploy his workers into an offsite location and then track and manage his workers during the day using FSM software.

What’s the best field service management software for small businesses?

For small businesses aiming to streamline operations, enhance customer service, and manage field teams efficiently, leading small business field service management platforms include:

  • Connecteam offers a mobile-first workforce management solution tailored for deskless teams. It provides features such as scheduling, time tracking, task management, and communication tools, making it ideal for small businesses seeking an all-in-one platform.
  • Jobber is designed for home service businesses. It offers tools for scheduling, invoicing, client management, and payment processing. Its user-friendly interface and affordability make it a top choice for small enterprises.
  • Housecall Pro provides a comprehensive solution for home service professionals, including features like online booking, dispatching, invoicing, and payment processing. It's known for its ease of use and robust functionality.

Challenges with Field Service Management Software

Duplicate entries: An issue that might arise from using FSM software is duplicate entries. Since field workers tend to write field reports manually, this can be tedious if they have to transfer them into the FSM software as well. This leads to wasted time and extra paperwork.

Lack of in-person communication: Managing field workers through FSM software can leave no time for actual face-to-face communication. While field managers might feel as if they are managing their workers effectively through the cloud, it might lead to communication problems that would not arise if the problem was addressed in person. Businesses implementing FSM software must ensure to provide adequate time to address important issues in person.

Which Companies Should Buy Field Service Management Software?

Mobile, healthcare, and real estate: Industries such as mobile, healthcare, and real estate can use FSM software as they might use field service principles and tools in their work.

Businesses with full-time employees and contractors: Industries with full-time employees and independent contractors working side by side might require tools that can provide access and permissions based on the worker’s role.

How to Buy Field Service Management Software

Different companies have different needs and objectives, so when looking for FSM software, there will be a number of factors to consider to find the best solution.

Requirements Gathering (RFI/RFP) for Field Service Management Software

The primary goal when making a purchase decision for FSM software is to pick a software that is well aligned with the business’s desire and budget. For improving field service staff performance and allowing managers to easily monitor and improve team’s performance, the company may require a product that can capture even minute information from start of the process to completion of task.

Another key factor when requirement gathering for FSM software is to ensure it supports a company's future upgrade plans. It is a good practice to check with the software vendor if the FSM software can support the buyer in the long term as well.

Some important questions to ask when deciding on the field service management journey are:

  • What information can be captured in FSM software?
  • How accurate and real time can the information be captured?
  • Can the software provide real-time recommendations of asset availability?
  • Will the FSM software be used for legacy data centers or brand new ones?
  • Is the solution scalable to meet future requirements?
  • Does the FSM solution provide a high level of security?

Answering these questions will help to define the scope of requirements for FSM software.

Create a long list

Once the customer has decided that they require FSM software to oversee their data center operations, the next step would be to make a long list of the best options that are presently available in the market. Long lists help eliminate software that does not provide critical functionality, thereby reducing the list to be more compact and precise.

Create a short list

Once the list has been narrowed down, the customer can begin to compare different features and offerings of the FSM software as per the company’s needs. Pricing decisions are also taken to ensure that the software selected fits the IT budget. A highly efficient method of comparing various FSM software would be to opt for technology review platforms such as g2.com, which provide unbiased reviews and also provide different perspectives on the benefits or issues with various FSM software, and hear what other users have to say.

Conduct demos

Once the list has been further narrowed down, customers can then opt to check if the FSM software vendors are providing a live demo, or a free trial version (with limited functionality). FSM software is a significant commitment in terms of time and cost, and therefore making the right choice is critical for the customer. Customers can use the trial versions before finally committing to the purchase decision.

Selection of Field Service Management Software

Choose a selection team

Choosing the right team to work together on choosing the FSM software is a critical part of the process. This team will be in charge of identifying pain points to finally overseeing the entire implementation of FSM software.

What Does Field Service Management Software Cost?

Field service management software can be a worthwhile investment for many businesses that handle a large volume of work orders. Subscription pricing, usually linked to the number of organizational users, is the most common pricing structure. Generally, subscription-based offerings have costs that start at $30–$50 per month for a single user and then increase by around $20–$30 per additional user per month for the most basic plans. Advanced tools and integrations typically require higher-priced subscription tiers that start at $100 or more per month.

Field Service Management Software FAQs

Most Popular FAQs

Which field service management software has the best reviews?

Across G2's field service management category, these platforms pair strong satisfaction scores with substantial review bases:

  • Jobber : 4.6 stars across 516 reviews, with reviewers citing one-day onboarding, on-site signing and payment, and a marketing suite that generates leads.
  • FieldPulse : 4.7 stars across 370 reviews, praised for consolidating scheduling, dispatch, and invoicing with named support reps who answer fast.
  • ServiceTitan : 4.5 stars across 374 reviews, the operational backbone for HVAC and trades companies, with routing that cuts drive time.
  • Connecteam : 4.6 stars across 3,505 reviews, a mobile-first workforce app whose time clock alone saves reviewers real payroll money.

Two honesty notes: Zapium holds a perfect 5.0 on 159 reviews and Zuper a 4.7 on 152, both far smaller bases than the leaders, so weigh score against sample size. And Connecteam spans many G2 categories beyond field service, so read the reviews tagged to this category specifically when comparing.

What is the best HVAC field service management software?

Based on the past year's reviews, four platforms lead for HVAC, with the choice coming down to cost structure:

  • ServiceTitan: Reviews call it the backbone that keeps an HVAC business running, with real-time dispatch, on-site invoicing before leaving the home, and inventory tracking that prevents mid-job parts surprises, though the same reviews note it gets expensive once pro add-ons stack up.
  • FieldPulse: HVAC reviewers who moved from other field service tools report smooth switches and say the proposal tools already paid for the software.
  • Simpro: Serves HVAC among its core trades, per the vendor, with reviewers in adjacent trades confirming strong quoting-to-invoicing flow with QuickBooks and MYOB links.
  • Jobber: Counts HVAC among its 200,000-plus service pros, per the vendor.

The deciding review theme is cost structure: Flat and predictable at the Jobber and FieldPulse end, powerful but add-on-heavy at the ServiceTitan end.

Which field service software has the best customer support?

Three platforms earn the strongest customer support reviews in the past year, and customers name names:

  • FieldPulse: Reviewers repeatedly credit individual reps for fast, followed-through answers, from onboarding through daily use.
  • Simpro: Users call the tech help team knowledgeable and responsive, backed by detailed release notes and a comprehensive technical guide.
  • Workiz: Reviewers say the team responds quickly to bug reports and visibly builds customer forum feedback into updates.

Experiences vary elsewhere: Some mid-market ServiceTitan reviews describe email-only support with long waits, including after a data migration that went wrong, and Zuper reviews describe the implementation team as less helpful than expected during a rollout that ran long, so file a real support ticket during the trial and time the answer.

How long does field service management software take to implement?

Anywhere from one day to several months, depending on the tool class. This question reflects a dominant pattern across search results for this category rather than a single source.

  • Days: Companies switching to Jobber describe completing onboarding in a single day, and Connecteam construction crews go from hesitant to fluent in about a week.
  • Weeks: The middle is structured onboarding, where FieldPulse reviewers credit its guided process for keeping new team members consistent.
  • Months: The longer timelines belong to the platforms, where Agentforce Field Service reviewers say autonomous scheduling needs near-complete data and sometimes a dedicated specialist, Zuper reviews include implementation running longer than the sales process suggested, and ServiceTitan reviews describe setup still absorbing time well after go-live.

Ask every vendor for the median days-to-first-invoice for customers your size, in writing.

What are the best field service management platforms for non-IT teams?

Most field service software users are tradespeople, not technologists, and the fastest adoption stories in the past year come from the trades-focused tools:

  • Workiz: Administrators say every employee picks it up quickly in training, with a simple interface that lets admins switch features on and off.
  • Connecteam: Construction teams describe being hesitant to learn a new platform and coming around within about a week.
  • FieldPulse: Reviewers say the guys in the field find it very simple, helped by color-coded scheduling.
  • Jobber: Crews sign, bill, and take payment on-site without office help.

The contrast sits at the platform end of the category, where all five ServiceNow Field Service Management reviewers in the window say setup and configuration need technical expertise and Agentforce Field Service users describe needing a dedicated specialist to tune scheduling: For a non-IT team, have your least technical technician run one real job end-to-end on a trial before anyone signs.

Can field service management software deliver ROI with minimal customization?

Yes, in one half of the category; the other half prices its return in configuration time. The minimal-customization wins cluster in the trades tools:

  • Jobber: Companies switching from another platform describe completing onboarding in a single day, and solo electrician reviewers describe starting small and growing into it without changing systems.
  • FieldPulse: Reviews say the estimate and proposal tools alone already paid for the investment.
  • Simpro: Reviews report ROI arriving quicker than expected once the accounting link was live.

On the platform side, returns take longer to configure, with Agentforce Field Service reviewers saying it needs near-complete territory and skills data before the AI dispatches sensibly and ServiceTitan reviews noting setup was not easy and still absorbs time, with paid add-ons stacking on top: Match the tool class to your appetite for configuration first; only then compare features.

Small Business FAQs

What is the most affordable field service management software for small businesses?

Sticker prices in this category start around $30 to $50 per user monthly, but the past year's reviews show affordability is decided by what stacks on top; compare options across the small business field service management segment with that lens:

  • FieldPulse : Small trades reviewers describe fair pricing alongside the consolidation that removed other tools.
  • Jobber : Solo electrician reviewers call it structured to start small and grow into, though expense tracking sits behind a paid upgrade they feel should be standard.
  • Connecteam : Reviews credit the time clock with real payroll savings by ending invoiced-hours guesswork.

Two cost notes from reviews: Workiz users cite roughly $100 per technician, per-minute phone billing, and new features that arrive with added costs, and ServiceTitan reviews mention promotional pricing that changed partway through a contract. Price the add-ons you will actually need, not the base plan.

Which field service management software is the most user-friendly?

Workiz, Jobber, FieldPulse, and Connecteam draw the strongest ease-of-use reviews in the past year.

  • Workiz: Admins say every employee picks it up quickly, with a simple interface where features toggle on and off.
  • Jobber: Reviewers call it easy in both the office and the field, down to on-site signatures and payment.
  • FieldPulse: Field crews describe it as very simple, helped by color-coded scheduling.
  • Connecteam: Teams reached fluency in about a week on an intuitive dashboard.

Views differ inside the same products, with some Workiz reviewers finding it harder to work with than the majority describe and Simpro users noting its depth takes training before it clicks: User-friendly is a distribution, not a verdict, so read the low-star reviews for the product you like most.

Which field service management software works best with QuickBooks?

Simpro and Workiz have the most specific QuickBooks review evidence from the past year, with Jobber and Housecall Pro also listing connections per the vendor:

  • Simpro: Integrates directly with QuickBooks for AR, AP, and payment matching, per its reviewers, though reviews from teams moving off QuickBooks Desktop describe a steep migration curve and a manual accounting link they wish ran on a timer.
  • Workiz: Syncs with QuickBooks Online, and reviewers confirm it works while flagging one live bug: Reopening a completed job can create duplicate invoices in the QuickBooks backend.

Whichever you shortlist, test the failure paths during trial: A reopened job, a partial payment, and an edited invoice will tell you more than a clean demo sync will.

Enterprise FAQs

What is the best-rated field service management software for enterprises?

Whether buyers ask for the best rating or the most trusted field service management software according to enterprise user reviews, the enterprise review base points to the same three platforms. Enterprise reviewers wrote 147 of the 917 field-service-tagged reviews G2 collected across leading products in this category in the past year, so pilots will tell you more than ratings at this segment; compare the segment directly on the enterprise field service management page.

  • ServiceMax: Enterprise users in healthcare and IT services praise the Go mobile app's steady improvement and a low-code setup where service workflows are built by drag and drop rather than code.
  • ServiceNow Field Service Management: Reviewers trust its dynamic scheduling by skills, availability, and location, and note it holds up across multiple locations.
  • Agentforce Field Service: Stands out for autonomous dispatch that checks parts and books the right technician unprompted, alongside IoT-driven predictive work orders.

Each carries its own flag in the same review base, with ServiceMax users reporting slow auto-sync that pushes technicians to manual syncs, every ServiceNow reviewer in the window flagging a learning curve, and Agentforce drawing cost notes plus its dependence on clean territory and skills data. Oracle Field Service Cloud, IFS Cloud, and Dynamics 365 Field Service also compete here, per the vendors, though little fresh review evidence surfaced for them in the window: Read enterprise-filtered low-star reviews before shortlisting, and ask each vendor for a reference running a fleet your size.

What should enterprises evaluate in field service management platforms?

Based on recent G2 reviews, enterprises should evaluate the following in field service management platforms:

  • Low-connectivity mobile behavior: Agentforce Field Service reviewers report the app slowing in basements and remote sites, and ServiceNow Field Service Management users flag the same weak-signal gap.
  • Data readiness: Agentforce's AI dispatch makes poor assignments without well-mapped territories and skills, and ServiceNow admins stress that unclean inputs produce unreliable outputs.
  • Sync behavior: ServiceMax technicians fall back to manual syncs when auto-sync lags.
  • Implementation ownership: A Zuper rollout ran past the promised timeline, and ServiceTitan reviews include a data migration that lost and duplicated records, followed by slow email-only support.
  • Cost trajectory: Pro-product add-ons and promotional pricing that changed mid-contract both surfaced in reviews this year.

Rank these five by your exposure, and put the answers in the contract rather than the deck.

Which enterprise field service management platforms deliver performance and stability?

At enterprise scale, the performance and stability questions get sharper because reviewers answer them from the field, not the office:

  • ServiceNow Field Service Management: Teams running it for years report reliable performance under many simultaneous users and describe it scaling cleanly across locations, though users flag a low-signal weakness plus performance dips under heavy data and deep customization.
  • Agentforce Field Service: Reviewers report the mobile app turning slow in low-connectivity spots like basements and remote sites.
  • ServiceMax: Reviewers describe auto-sync lag that pushes technicians to manual syncs, with enterprise reviews noting performance issues and downtime despite the underlying platform's reputation.

Stability at a desk does not guarantee stability in a crawl space: Before contracting, pilot each finalist's mobile app at your worst-coverage sites and time a full work-order cycle there.

How do field service management platforms handle integration with enterprise systems?

Integration promises get tested, and reviews from the past year separate connections that work from connections that were sold.

  • Simpro: Reviews credit the MYOB accounting integration with making ROI arrive quicker than expected, and describe running it directly into QuickBooks for AR, AP, and payment matching.
  • ServiceNow Field Service Management: Reviewers sync updates through Microsoft Teams and Outlook and connect it to other internal modules.
  • Agentforce Field Service: Developers pull IoT sensor data in to generate predictive work orders.
  • Zuper: Reviews offer the other side, where the HubSpot connection earns praise, but some reviewers describe the QuickBooks integration as a struggle and features presented during the sale that did not work as expected.

Note: Some Workiz users mention a bug where reopening a finished job creates duplicate invoices in the QuickBooks backend: During trial, run a sandboxed test against your live ERP or accounting system, including the edge cases like reopened jobs and mid-cycle edits.