SAP Field Service Management Reviews & Product Details

I really appreciate SAP Field Service Management for its accuracy and speed in handling tasks. Its ability to provide highly accurate and fast data retrieval is beneficial, especially when I need to find specific information quickly. The software's capability to offer a variety of options and possibilities when working with it adds a great deal of flexibility in managing tasks like purchasing activities, price and condition changes, and stock management. This versatility enhances my productivity and allows me to handle complex demands effectively. Review collected by and hosted on G2.com.

I find SAP Field Service Management not very user-friendly, as its transactions are confusing and could benefit from a smoother interface, similar to more modern software solutions. Additionally, there is a lack of options to build automatic dashboards, which limits my ability to visualize data easily. Extracting information is cumbersome, and it is not straightforward to copy and paste tables into sheets, making data handling more time-consuming than necessary. Review collected by and hosted on G2.com.

The interface is intuitive and easy to use from the first time. The system optimizes the process of personnel coordination, inventory management, and flexible scheduling very well. It integrates smoothly with other SAP applications, without incurring large system conversion costs. Update work status in real-time to effectively control field tasks. Review collected by and hosted on G2.com.

Sometimes the system responds a bit slowly when there is a large amount of data or when too many users access it at the same time. Customizing advanced reports is still complex and requires more thorough training. The initial deployment cost is somewhat high, especially for medium and small-sized businesses, and is not reasonable for everyone. Review collected by and hosted on G2.com.

I like that SAP Field Service Management provides real-time visibility of field tasks, which makes scheduling, dispatching, and updating jobs very easy. The mobile app is particularly beneficial for our technicians, as it enables them to complete work orders quickly with features like photo uploads, digital signatures, and live status updates. Additionally, the offline mode is notably useful when the network is weak. The system effectively streamlines our end-to-end field operations, enhances coordination between the warehouse, dispatch, and field staff, and improves visibility and productivity across the board. It also significantly reduces paperwork by digitizing work orders and service reports, and automates job assignments based on availability, skills, and location of technicians. This centralized, automated approach minimizes errors and delays, eliminates communication gaps between office staff and field technicians, and ultimately increases service reliability and reduces turnaround time. Review collected by and hosted on G2.com.

Some features in SAP Field Service Management can be improved. The system can feel slow at times, especially during syncing or loading job details. Customization options are limited, and small configuration changes often require support. The mobile app occasionally lags, and offline mode doesn’t always work smoothly. Reporting and analytics could also be more flexible and easier to use. Review collected by and hosted on G2.com.

I appreciate SAP Field Service Management for its AI-based model that excels in technical jobs. The system improves scheduling and dispatching efficiency, which is further enhanced by its optimization capabilities for route planning. This optimization is crucial for improving first-time delivery success, enriching customer satisfaction by ensuring better goods delivery. The tool's role and availability management is outstanding, making it highly effective for optimizing team routing. Additionally, it's beneficial for reducing logistics costs and improving end-to-end operation efficiency, which also contributes to lowering churn rates within the business. Another strong point is its ability to seamlessly integrate with other ERP systems, allowing for features like automatic invoice uploads. Overall, these capabilities make it an efficient tool for my organization. Review collected by and hosted on G2.com.

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I really value SAP Field Service Management for its powerful AI-driven scheduling and dispatching capabilities that allow my team to efficiently deploy technicians, enhancing their productivity and improving customer satisfaction. The platform's seamless integration with existing SAP ERP and CRM systems is also something I appreciate immensely, as it ensures a smooth alignment with our current processes. Additionally, I find the setup to be simple—especially for self-contained features like the customer service portal. These elements together contribute to a very efficient and user-friendly experience that meets our organizational needs. Review collected by and hosted on G2.com.

I find the user interface and experience of SAP Field Service Management could be improved, as there are specific integration and synchronization issues that persist. The mobile application has certain limitations as well, which can be frustrating. Additionally, I think there is a need to enhance AI-powered automation further, focusing specifically on user experience enhancements. There is also an observed need for better integration when it comes to service products and production orders. Review collected by and hosted on G2.com.

I appreciate SAP Field Service Management for its outstanding workflows and excellent dispatch and scheduling capabilities. It's highly beneficial how it integrates seamlessly with asset management, customer service management (CSM), and IT service management (ITSM). The automation features are impressive, and I find the user interface to be excellent, enhancing the overall user experience significantly. By solving paperwork issues and reducing costs, it effectively streamlines operations within industries. My strong likelihood of recommending this to others is evident from my recommendation scale of 9 out of 10. Review collected by and hosted on G2.com.

I find that certain workflows in SAP Field Service Management are 'SAP-heavy,' meaning they require significant training to use effectively. Additionally, new users might face difficulties initially, although the system becomes easier to use with practice. Review collected by and hosted on G2.com.

I find SAP Field Service Management incredibly beneficial for managing our day-to-day service operations. It effectively helps us in tracking progress and centralizing all customer requests, making it easier to assign tasks. What stands out is its capability to quickly assign jobs and keep service requests organized. I appreciate how assigning and tracking work is simplified without requiring much follow-up. The real-time updates are particularly valuable, as they spare me from manual checks. I can instantly see who is available, assign jobs quickly, and track progress seamlessly on the dashboard. Furthermore, integrating SAP Field Service Management with other software like SAP ERP and SAP CRM enhances its utility. Overall, it provides an organized system that is far better than using manual spreadsheets and basic scheduling tools. Review collected by and hosted on G2.com.

I sometimes find the interface of SAP Field Service Management to be a bit complicated, which can be cumbersome during usage. The workflows often require more clicks than they should for completing basic tasks, making the user experience less efficient than I'd like. Additionally, I believe the UI could be simpler, as it currently takes too many steps to complete certain operations. It would greatly enhance the usability if the menus were more intuitive and if the loading times were faster. Review collected by and hosted on G2.com.

I appreciate SAP Field Service Management's flexibility, which made it user-friendly even when I was a beginner. This adaptability allowed me to identify and rectify errors efficiently. I find the control over usage across different managerial levels particularly beneficial, as it helps in reducing mistakes. The software's real-time scheduling and dispatching capabilities are invaluable, offering seamless coordination and operational efficiency. Additionally, it integrates well with other tools like SAP CRM for syncing customer information, which enhances its utility and maintains professionalism in management operations. Review collected by and hosted on G2.com.

I find the mobile app performance of SAP Field Service Management to be lacking, which can be frustrating when working remotely. Additionally, the cost and licensing fees are not favorable, as they seem high for what is offered. The initial setup process was also challenging compared to other software, which made the onboarding experience somewhat difficult. Review collected by and hosted on G2.com.

I think the scheduling functionality is really nice, and also the mobile user interfaces for technicians.

It also fits well with the other SAP solutions for service business organisations.

Implementation is simple, when you integrated directly to S/4. Review collected by and hosted on G2.com.

I think this relates more to the overall architecture we have in place, but the integrations FSM > Service Cloud > S/4 makes it hard to have visibility on the issues.

On the mobile solution side we have had challenges when having very high amount of spare parts that need to be uploaded on field technician level to the system.

License price is sometimes an issue as well, for example in lower value adding services (e.g. cleaning). Maybe there could be lower cost option for simpler work. We have created custom BTP apps to lower the license cost, but that feels stupid when there is the needed functionality in place Review collected by and hosted on G2.com.

Best thing about sap is that everything is documented and every change can be followed up thoroughly. Interface is user friendly, it is extremely basic without any excessive design. Review collected by and hosted on G2.com.

There might be some excess functions that I personally don’t use, but might be of use for someone else inside the company. Some really basic functions are extremely slow. Review collected by and hosted on G2.com.