Workiz Reviews & Product Details

What I like most about Workiz is how easy it is to keep everything organized in one place. It makes managing jobs, clients, invoices, and payments much easier and saves us a lot of time. Review collected by and hosted on G2.com.

One thing that could be improved is the integrations. Some integrations feel limited or are not as seamless as we would like, so we sometimes still have to do things manually or use workarounds. Review collected by and hosted on G2.com.

Reliable, user-friendly and efficient. Workiz makes job management simple. The value is good for the price, especially considering how it brings scheduling, job management, and customer communication into one platform. It helps save time and keeps our daily operations more organized. Review collected by and hosted on G2.com.

The mobile app could be more intuitive.

Some features take a little time to learn. Review collected by and hosted on G2.com.

I find Workiz really easy to use. Even on my cell phone, it's very user-friendly. I appreciate that it's easy to contact people and save contacts. Also, setting it up was straightforward; I just needed to log in using my email. Review collected by and hosted on G2.com.

It could be improved if I can put more numbers so that it will automatically dial all the numbers that I need to dial within this day. It's really hard for me to manually dial all the numbers. Review collected by and hosted on G2.com.

It’s basic and easy to navigate, and it gets straight to the point. Review collected by and hosted on G2.com.

It's too basic for me. Also you can't really personalize your dashboard. I wanted something to make my own and show my brand even if it's only for back office. Review collected by and hosted on G2.com.

Love that all calls are recorded, message center keeps us all informed and the ease of estimates and billing Review collected by and hosted on G2.com.

Building job templates is very difficult and not user friendly Review collected by and hosted on G2.com.

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs and have a background in information systems. Being an owner of a service business, Workiz is the best I've found. The phone integration is amazing and automatic text messages to both clients and team members that can be customized is a great feature. I love the simple user interface that allows me to turn features on and off. At the end of the day I need a CRM that makes my junk removal business more effecient without being cumbersome. Workiz does a great job of putting the data in front of me that I need to see when I need to see it. Also, amazing customer service and seems to be many new features on the horizon. Review collected by and hosted on G2.com.

There are a couple of nit-picky bugs that are a bit annoying. Understandable for a company relatively young and I would expect these things to be worked out. Things like text messages not auto-correcting text, limited functionality and customizability of mobile app, and other minor website bugs are a slight nuisance but no system is without shortcomings. Honestly, it's exceeded what I would expect, so these do not bother me. Review collected by and hosted on G2.com.

It's something to use and has both a website and mobile app. Review collected by and hosted on G2.com.

It's clunky and unintuitive at it's best, buggy at it's worst and it's often difficult to receive support. It is not worth the price to me -- before owning my own business, I had a full career (nearly 30 years) doing enterprise software development so I know the challenges around design, development, implementation and maintenance. This application is sub-par. Review collected by and hosted on G2.com.

I love the usability of Workiz. It's very easy to use, and all my employees pick it up very quickly when they get trained. It's great for communication and helps everyone on the team work together effectively. I like that since we started using it, Workiz has been improving and they keep adding wonderful new features. I'm currently very happy with what we're using. Additionally, setting up Workiz to use all of it's features takes a team that is dedicated to using it, but it's overall it's not complicated. It's very easy to learn and get used to once you're in it. Onboarding to any new system can seem scary, but workiz was very helpful throughout the process and I'm very glad we did. Review collected by and hosted on G2.com.

I've been impressed with the continual improvement. I love that workiz implements customer feedback. I have nothing to dislike. Review collected by and hosted on G2.com.

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no need to jump between platforms.

The automations are the standout feature. Automatic text messages based on job status save a significant amount of time.

The UI is mostly intuitive and easy to navigate.

Online scheduling works well and integrates with Google, which is a big plus.

The route planning map is solid and helps schedule jobs efficiently.

Customer service has been good. They’re responsive when I report bugs and generally quick to resolve issues.

Outages happen occasionally, but they’re infrequent and usually short.

The platform is consistently updated with new features, which is a good sign.

Overall, it handles nearly all of my business needs, which is why I still rate it five stars. Review collected by and hosted on G2.com.

Some areas of the UI require too many clicks to accomplish simple tasks.

Text message handling can be frustrating when using multiple numbers under the same account.

The schedule page has an annoying refresh delay when moving jobs around.

Pricing is my biggest concern. It’s expensive, and many new features come with additional costs.

I don’t like that phone plans charge by the minute and per text message.

The AI assistant was decent, but not compelling enough to justify the added cost.

The mobile app works well overall, but the Android version noticeably lags behind the iPhone app. Review collected by and hosted on G2.com.

Easy to use and learn. All the different functions are great too Review collected by and hosted on G2.com.

When they update something and don't tell you, when they are doing it, and what they did. Review collected by and hosted on G2.com.