# Dynamics 365 Field Service Reviews **Vendor:** Microsoft **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 156 ## About Dynamics 365 Field Service Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. ## Dynamics 365 Field Service Pros & Cons **What users like:** - Users benefit from the **easy integration** capabilities of Dynamics 365 Field Service with various Microsoft applications. (2 reviews) - Users value the **deep integration with Dynamics 365 & Power Platform** , enhancing connectivity and customization with other Microsoft apps. (2 reviews) - Users value the **advanced scheduling and resource optimization** features of Dynamics 365 Field Service for efficient management. (2 reviews) - Users value the **end-to-end field service management** of Dynamics 365, enhancing efficiency and integration across processes. (1 reviews) **What users dislike:** - Users find the **time-consuming processes** in Dynamics 365 Field Service to be a significant frustration. (2 reviews) - Users face significant **customization difficulties** with Dynamics 365 Field Service, limiting its relevance to their operations. (1 reviews) - Users find the **difficult setup** of Dynamics 365 Field Service to be a major barrier to efficient use. (1 reviews) - Users find the **cost and licensing** of Dynamics 365 Field Service to be quite high, impacting overall value. (1 reviews) - Users face **feature limitations** in Dynamics 365 Field Service, affecting customization, performance, and operational compatibility. (1 reviews) - Formatting Issues (1 reviews) - Users find **improvement needed** in Dynamics 365 Field Service due to complexity in setup, costs, and challenging reports. (1 reviews) - Inefficient Reporting (1 reviews) - Limited Customization (1 reviews) - Reporting Issues (1 reviews) ## Dynamics 365 Field Service Reviews ### 1. Integration Options Good, But Doesn't Fit Our Workflow **Rating:** 1.5/5.0 stars **Reviewed by:** Anton B. | Application Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Dynamics 365 Field Service?** Integration through custom made Powerapps possible Other Microsoft ecosystem apps can be connected to Field Service Not tied to one partner--> everyone who can work with Microsoft can create apps/do bugfixing for us Depending on the app created the user friendliness varies. **What do you dislike about Dynamics 365 Field Service?** Doesn't match our way of operating (we use shifts, whereas Field service works with hours/minutes) Hardly any customization within Field Service which results in the core view not giving the relevant information for the planner Random bugs (maybe because of the powerapps used) --> out of memory, new logins required All processes take multiple seconds (10-20 seconds) No keyboard shortcuts **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Have a good insight in what our performance against customer service level is. ### 2. End-to-End Field Service Management with Advanced Scheduling and IoT Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek S. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Dynamics 365 Field Service?** End-to-End Field Service Management Advanced Scheduling & Resource Optimization IoT-Driven Proactive Maintenance Deep Integration with Dynamics 365 & Power Platform **What do you dislike about Dynamics 365 Field Service?** Complex Setup and Configuration Performance at Scale Cost & Licensing Reporting Requires Extra Work specially service reports, which are very challenging **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Problem: Disconnected Service Operations - it provides all in one, scheduling, track tech, manage assets, manage invoices Problem: Inefficient Resource Scheduling - with RSO it takes not just resource availability but trafic history and other parameters in mind to drive the easy scheduling Problem: Poor Customer Communication Problem: Inaccurate Field Information ### 3. Great Performance and Seamless Dynamics CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Dynamics 365 Field Service?** Integration with Dynamics CRM and other Microsoft products. The performance is great also. **What do you dislike about Dynamics 365 Field Service?** We need to customize and refine for out steps as the out of the box product has too many steps and forms to get to the final results needed. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** AI integration is the buzz word so I'm excited to see how this will factor into the components we have customized. ### 4. Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jinkal S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Dynamics 365 Field Service?** Field Service is a powerful tool, and what stands out the most is its ability to optimize field operations through a combination of scheduling, resource management, and customer engagement features. **What do you dislike about Dynamics 365 Field Service?** Complexity in Setup and Configuration, Cost **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Dynamics 365 Field Service enables you to deliver more efficient and reliable service to your customers. It helps you reduce costs, improve operational efficiency, and enhance customer satisfaction. The platform's comprehensive features allow you to manage field operations more effectively, leading to better resource utilization, faster response times, and ultimately, a more successful business. ### 5. Best field service solution from Microsoft **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Dynamics 365 Field Service?** It's various features such as Scheduling, Time schedule list. The best about Dynamics 365 Field Service is that it's ability to integrate with other Microsoft products such as Outlook, Teams and many more. **What do you dislike about Dynamics 365 Field Service?** Laggy behaviour during peak hours, App design a little bit. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Our company deals with the facility service management. Hence there are daily thousands of work orders generated and worked upon. Dynamics 365 Field Service is solving our core business problems in various ways such as optimum scheduling of technicians, variety of types of work orders, managing the skill sets of technicians and many more. ### 6. Work Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Shashank S. | Associate D365 and PowerApps Developer, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Dynamics 365 Field Service?** Work Order management ,Scheduling tool,Use in mobile,Asset Management,purchasing and Inventory manage,Generate Reporting ,Integration with Omnichannel for Customer Support. **What do you dislike about Dynamics 365 Field Service?** Integration with external and Omnichannel is bit difficult. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Integration with other sources Bit easier ,It would be greate if omnichannel functionality is added or ERP Integration ### 7. I use dynamics 365 for my daily work routines to log prospects our entire corporation uses it. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Senior Business Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Dynamics 365 Field Service?** It was easy to use even without having knowledge of crms **What do you dislike about Dynamics 365 Field Service?** There are some safety protocols once a lead is passed on that I'm unable to edit if I made a mistake **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** None so far I noticed ### 8. D365 Field Service works well, if you understand how it was integrated to the main D365 offering **Rating:** 4.0/5.0 stars **Reviewed by:** Layne A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Dynamics 365 Field Service?** Dynamics 365 Field Server (FS) allows for very flexible deployment of service contracts, having all of the features of the D365 CRM solution, with FS concepts like agreements, work orders, tasks, etc., built in. Like all of D365, most "core" entities like tasks, accounts, users, teams, etc., can be flexibly associated to each other, and work flows built around that. Also, as a data analysis lead, having the built-in and user-configured possible associations among entities makes automating and converting the data into a more traditional relational structure much easier than having to manually code the ETL. The metadata tables describing possible statuses, substatuses and associations with entities are very systematic-even reporting the ROLE of each side of an association. If you wanted, you could entirely automate a graph database ETL just from careful intake of the metadata tables (which would eliminate the problem reported in the "dislike" section that many entities have over 100 (mostly unused in most implementations) fields that are null if unused. **What do you dislike about Dynamics 365 Field Service?** The thing that makes D365 FS (and D365 in general) is that the underlying data model is extremely hard to manage outside of the tools offered by Microsoft. It takes quite an effort to set up data duplication into a database accessible via traditional SQL (even SQL Server). Once the data is there, you are confronted with each entity having EVERY POSSIBLE field that could be used. Core entities like "account", "contact", "task", etc. have over 100 fields each. The column order is seemingly random: user-configured fields are shuffled among the built-ins. Luckily the API-available metadata is available - allowing the construction of automated conversion tools to make the extracted data contain only fields in use - sorted in a manner that is more manageable. The above comment is applicable to ALL D365 solutions, not just FS. FS has two key concepts that are missing, which seem like they would be part of any CRM->FS solution: 1. Lack of a concept of a unified account "status" or "pipeline": in D365. "leads" which are closed create "opportunities", which in FS turn into "agreements" to which one or more "work orders" can be associated. There is not a unified place, other than back links to the previous step, to understand at what date a particular agreeement for an account (either of which may not be created until after the lead is closed) was a lead, when the lead closed and created an opportunity, which then turned into an agreement, etc. If you want to build a pipeline report (even in the built-in GUI, but also in SQL) you have to manually create joins that follow the links. It is also possible for the front end to create entities later in the process without the previous step (an agreement may exist without an opportunity which created it, for example). When used to understand close rates, cost of customer/account acquisition, lifetime value of a customer, etc., it is super challenging. 2. The FS-specific entities "agreement" and "work order" were, I believe, implemented initially by another solutions provider then purchased and added in. (They are named "msdyn_account" and "msdyn_workorder - that previx convention applies also to new entities/fields added by implementers). Thus, the "status/substatus" of these two entities are handled very differently - in all other D365 built ins, there are two metadata fields denoting entity "status": current/active, inactive, etc. and "substatus": "new", "open", "wip", "closed", etc. In agreements and workorders, those fields exist, but the actual user-configurable fields that denote the same meaning are in additional entity tables with GUIDs for keys instead of integers. It's another thing to work around. These two, and the absolute requirement common to all configuration or no/low code implementation environments to work within the paradigm of the tool rather than imposing your process onto it are probably the hardest things to overcome. That being said, the fact you can DIRECTLY query for all legal associations among entities and statuses in the metadata tables makes this a tractable problem. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** We utilized D365 FS to automate task tracking and management for a remote chronic health management program where patients were managed through a limited time, goal-based medication and lifestyle intervention. ### 9. Works but really needs to be modified for your specific needs. **Rating:** 3.5/5.0 stars **Reviewed by:** bryan f. | Tech Support, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Dynamics 365 Field Service?** Works. Modern. Has the ability to integrate with other software. **What do you dislike about Dynamics 365 Field Service?** Everything seems to need to be modified to get it to work properly. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Able to generate calls and dispatch them to the field. ### 10. Good program **Rating:** 3.5/5.0 stars **Reviewed by:** Dawn F. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Dynamics 365 Field Service?** Dynamic 365 is a great program. The modules are easy to decipher, and as long as our team members enter good substantial information, the program does a great job of providing valuable reports. **What do you dislike about Dynamics 365 Field Service?** The only dislike was our information in the "cloud." It just raises too many security concerns for some members. Even though the security is top notch, there is a massive amount of features that a user has to contend with, and it just makes it tiresome. **Recommendations to others considering Dynamics 365 Field Service:** Dynamics 365 is a good program, and there are several ways to learn how to utilize the program effectively. It was pretty helpful to have the instructional videos and e-Learning available. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Our main goal was to improve our CRM application for our sales team, which was not so robust that it made the work too much. The most significant benefit is the full integration with other Microsoft products; this is ideal, primarily when so many team members work remotely. We are reviewing the use of this program again and will make another determination if it works for our team. ### 11. Microsoft Dynamics CRM field service is best **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit Y. | Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Dynamics 365 Field Service?** It is best enterprises application which can be used during field service. It's is based on cloud and can be operated in mobile phone as well. **What do you dislike about Dynamics 365 Field Service?** It's can be made more simple in functionality **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Generate invoice in front of customer and send it to there email. ### 12. CRM Developer with Dynamics 365 Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Sukumar M. | Freelance Information Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Dynamics 365 Field Service?** #Integration with Powerfull dataverse Environment from Microsoft Cloud, which provides proper compliance #Active SLAs and historical data. #Work order and Invoice automation and managing service #Scheduled visits for Field Engineer **What do you dislike about Dynamics 365 Field Service?** #High Licensing cost for tool and storage #Complex in terms of doing the setup and administration. Must have the strong technical expertise to manage #Performance Issues **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Dynamics 365 connects your entire business. So, rather than working from disparate systems, all apps, productivity tools, and data come together in one unified platform. ### 13. Administrative Services **Rating:** 4.0/5.0 stars **Reviewed by:** Andrés S. | Circuit Delivery Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Dynamics 365 Field Service?** Easy to upload, update information and share with colleagues, live actions are important. **What do you dislike about Dynamics 365 Field Service?** Constant bugs related in new system actualizations, customers who like 3rd party customisations, will always have possible issues when software gets updated. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Bugs are being fixed with new updates but still as a software it'll always have possible and new related issues which it's go-live processes. ### 14. Microsoft Dynamics 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Dynamics 365 Field Service?** The most valuable part is storing our customer's information in a single platform, such as an address, name, contact info, client picture, etc. **What do you dislike about Dynamics 365 Field Service?** We've noticed that the system may slow down or lag when working on it for several hours. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It assists us in having our customer's data quickly by inputting a phone number or customer's address. ### 15. Excellent Platform For Our Service Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Lance B. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Dynamics 365 Field Service?** Really helped simply and streamline our needs for our Field Service Team. Coordinating scheduling and customer service. **What do you dislike about Dynamics 365 Field Service?** Took a little bit of time to get everyone onboard and up and running but really no complaints. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Our old systems didn't allow us to track our customer visits/billing/allocation. This allows us better visibility and accuracy. ### 16. Dynamics 365 Field Service review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Dynamics 365 Field Service?** Excellent Power platform integration tool, very easy to learn the development, the phone application support was very helpful etc. **What do you dislike about Dynamics 365 Field Service?** licensing for users was bit tricky and needs improvement **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** The tasks like order management and case management related to field service, integration with power platform etc. ### 17. Field Service - 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Dynamics 365 Field Service?** it provides real-time insight allows them to induce a comprehensive 360-degree view of the customers’ priorities **What do you dislike about Dynamics 365 Field Service?** Lack of Customer support requires some support a **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** it helps to create work orders for onsite visits ### 18. D365 Field service review **Rating:** 4.5/5.0 stars **Reviewed by:** Meet B. | Associate Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Dynamics 365 Field Service?** 1. Work Order management 2. Schedule Board and schedule board UI 3. Asset management 4. Inventory Management 5. Holiday & Work hour management for support resources **What do you dislike about Dynamics 365 Field Service?** There is absolutely nothing to dislike about this product. Stable, high performing product. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** 1. Resource Management and Scheduling 2. Resource hours scheduling and Holiday schedules : I can schedule time for each resource and track the same 3. Bing map integration : By using this i can see real time location of service being performed ### 19. What our business needed for the pandemic **Rating:** 4.0/5.0 stars **Reviewed by:** Matt H. | Social Media, Administrator & FOH Lead Coordinator, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Dynamics 365 Field Service?** The capabilities to be on the same page with customer service and distribution during this crazy time have made the process a little bit easier. We can easily evaluate supply problems and quicky come up with solutions to react a lot quicker. **What do you dislike about Dynamics 365 Field Service?** The service is very complex and difficult to understand at first but it takes time to figure the system out. The layout and organization is can be simpler to input information, numbers and data into spreadsheets **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** With this system, it is easier to assign technicians and maintenance personnel to homes that need to be fixed. In addition, we are able to assign work orders to 3rd party companies that our team can not handle directly. ### 20. Quality Field Service platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Dynamics 365 Field Service?** Microsoft Dynamics 365 Field Service allows for easy field service scheduling, communication, and client interactions. It seemlessly integrates to Dynamics Customer Engagement and Outlook so customer interactions are tracked. **What do you dislike about Dynamics 365 Field Service?** Even though it integrates easily with other Microsoft applications, it's not as simple to integrate it to other platforms. The navigation can be a little difficult for non-technical users. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Field service scheduling is made easy with Dynamcis 365 Field Service. Customer interactions are tracked and communication is simple using this application. This results is better customer service. ### 21. A good product **Rating:** 4.0/5.0 stars **Reviewed by:** Apoorv G. | Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Dynamics 365 Field Service?** The ease of usage and the great support team makes life easier if ran into issues **What do you dislike about Dynamics 365 Field Service?** The thing to be dislike is when there is an upgrade happening it requires help from support team **Recommendations to others considering Dynamics 365 Field Service:** Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Paper documentation, easy management of technicians on the field ### 22. Dynamics 365 Field Service Review **Rating:** 3.5/5.0 stars **Reviewed by:** Ana T. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 ### 23. Intelligent field service management. **Rating:** 5.0/5.0 stars **Reviewed by:** Cora코라 B. | Human Resources Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Dynamics 365 Field Service?** Microsoft Dynamics 365 Field Service is the agile platform for intelligent field service management enabling companies to convey elite client encounters in the field while maximizing effectiveness and limiting expenses. There are endless dynamics to this software, they have thought of almost anything you could require. It integrates into Outlook seamlessly. Different apps are available for download. The integration of software allowing you to show data as well as coordination. Enables you to productively communicate the here and now with colleagues regarding customers with all conceivable information on it. Virtually accessible from anywhere. It is capable of handling and logging all inbound, outbound correspondence and call logs. You can import and fare data easily to any source required. The supportive part about this item is that is extremely organized and easy to utilize. It can help with contracts and having everything organized. The easy to use set up at the outset. **What do you dislike about Dynamics 365 Field Service?** There are endless pieces to integrate it tends to be unwieldly after some time. The interface can be dubious. Not necessarily easy to navigate. It does not work so well with CITRIX so this can end up being dubious. . Everything is a learning and developing cycle, trial and blunder. The more the item is accessed/utilized, the better the information and experience. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It allows you to avoid twofold section and offers a collaborative platform for clients. As well as the effortlessness to utilize. Really, appreciate them remembering the client with this item. Having the option to update everything simultaneously and see various angles of where individuals are engaging. ### 24. Cleaned Up My Field Audit Department **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa P. | Administrative Assistant to the Field Audit & Support Team, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Dynamics 365 Field Service?** There are so many dynamics to this software, they've thought of almost anything you could need. It integrates into Outlook seamlessly. Multiple apps available for download. We use Planner for everything, which allows us to create a planner for each assignment and keep track of all of our data, next steps and files for that assignment in one place. We're all in on the same page without constantly having to ask each other where we're at on an assignment. **What do you dislike about Dynamics 365 Field Service?** The interface can be tricky. Not necessarily easy to navigate. There are a few different hubs that can take you to different areas of the program, but you usually have to go through multiple pages first for some things, or back track, sometimes it can be a hunt. And it's buggy. Right not even though I've updated the names of some planners, the old names are still listed which puts the planners out of order when searching through all of them. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Communication. We can easily communicate with each other about the assignment without having to actually talk to each other and interrupt their workflow. Everything we need is right there in one place. ### 25. It is very useful **Rating:** 3.5/5.0 stars **Reviewed by:** Khatiga N. | Doctor , Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2019 **What do you like best about Dynamics 365 Field Service?** It helps me accomplish a lot of takes that would be impossible to do with other software **What do you dislike about Dynamics 365 Field Service?** It is not that easy to figure out. I have to spend a lot of time learning new things **Recommendations to others considering Dynamics 365 Field Service:** Have videos that teach users on how to do various tasks **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It helps to keep me on task and organized ### 26. Microsoft Dynamics 365 for Field Service is great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Dynamics 365 Field Service?** Microsoft Dynamics 365 for Field Service the ease of use seems to be the best part for me. the integration of software allowing you to exhibit data as well as logistics and locations Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. **What do you dislike about Dynamics 365 Field Service?** Microsoft Dynamics 365 for Field Service Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. It can be a little easier for the user to export data from a document to the worksheet youre working on. at the same time there is not much that I dislike regarding this program. **Recommendations to others considering Dynamics 365 Field Service:** Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Microsoft Dynamics 365 for Field Service provides us with the essential office programs for daily utilization Microsoft Dynamics 365 for Field Service gives us many benefits especially the ability to illustrate the data inputted as well as locations that are commonly used by my company. ### 27. Great Business Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Dynamics 365 Field Service?** I like that is has fully integrated CRM and PSA that we would otherwise have to spend a lot of time and money integrating them ourselves.I also like that it integrates with Outlook and makes communication super easy. **What do you dislike about Dynamics 365 Field Service?** One of the issues we tend to have is immediately after an update where it becomes sluggish or crashes several times. The other challenge is that there is a huge learning curve to really understand Dynamics 365. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I tend to manage this from the IT side but we set this up for our Sales managers to keep track of sales, goals, and customer service. Our team is spread across the western half of the US so the communication has been beneficial with Dynamics integrating with Outlook. ### 28. Microsoft 365 **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra M. | Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Dynamics 365 Field Service?** The ability to share projects in a conference like platform. Everyone in the group was able to add comments/suggestions. **What do you dislike about Dynamics 365 Field Service?** I did not run into any issues with this software. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Group project access ### 29. Satisfied with program’s outreach **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle M. | Logistics Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Dynamics 365 Field Service?** Gives you the ability to efficiently communicate present time with colleagues regarding clients with all possible information on it. Virtually accessible from anywhere. **What do you dislike about Dynamics 365 Field Service?** The layout. It might just be company exclusive, but I would like for the layout and better font resizing/rearranging of tools on screen **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** All customers’ needs addressed through CRM. ### 30. Perfect solution for contact centre operations **Rating:** 5.0/5.0 stars **Reviewed by:** Peter W. | Customer Service Representative, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Dynamics 365 Field Service?** It is capable of handling and logging all inbound, outbound correspondence and call logs. You can import and export data fluently to any source required. **What do you dislike about Dynamics 365 Field Service?** Unfortunately, it does not work so well with CITRIX so this can prove to be tricky. Everyone uses CITRIX these days and the CRM does tend to lag with it. **Recommendations to others considering Dynamics 365 Field Service:** Try it. I guarantee it will be worth the cost. For contact centre operations, it really does handle your needs. It is universal, fast, adaptable and is compatible with many other generic CRM solutions. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Productivity is improving tremendously. It can log all our correspondence, calls, faxes etc. You can scan data to it, import and export data to other business sources. It really is a one size fits all solution. ### 31. Used specifically for work purposes. **Rating:** 3.0/5.0 stars **Reviewed by:** April R. | Student , Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Dynamics 365 Field Service?** I like that it works properly. I like that it by as come into existence and is something that is becoming more and more popular. I've never heard of this product until I took one of my courses at university and learned more. **What do you dislike about Dynamics 365 Field Service?** Nothing. There isn't much about the product that I can say I dislike or necessarily hate. Everything is a learning and growing process, trial and error. The more the product is accessed/used, the better the knowledge and experience. **Recommendations to others considering Dynamics 365 Field Service:** Use it! **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Not solving any business problems per se, but there are many benefits. ### 32. Excellent provides good services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Dynamics 365 Field Service?** Excellent provides good servicesI like Skype because your table do you have a video experience through your business through communications with others **What do you dislike about Dynamics 365 Field Service?** I like Skype because your table do you have a video experience through your business through communications with others **Recommendations to others considering Dynamics 365 Field Service:** Excellent **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Very excellent using Skype ### 33. The best 365 yet **Rating:** 5.0/5.0 stars **Reviewed by:** kanecqual r. | Dcw, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2019 **What do you like best about Dynamics 365 Field Service?** Our company uses Microsoft Dynamics 365 for everything. Spreed sheets, meetings, power point I mean everything **What do you dislike about Dynamics 365 Field Service?** There wasn't anything I disliked about it **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** We are solving all our day to day business issues with this software ### 34. Excellent Software **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah Q. | Data Science/Machine Learning Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Dynamics 365 Field Service?** I liked that it was easy to use, and easy access to cloud. The organization of this was thorough and easy for me to use. **What do you dislike about Dynamics 365 Field Service?** I did not have any issues with this software during the time I used it. **Recommendations to others considering Dynamics 365 Field Service:** I would watch for the prices and the updated versions. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** The dynamics I used to track sales was fairly simple. Another benefit would be the shortcuts to create quotes and orders. ### 35. excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Dynamics 365 Field Service?** which is a line of business resource planning products and customer relationship management applications **What do you dislike about Dynamics 365 Field Service?** that as the CRM usually handle a payment scheme. Normally, the strategy is aimed at offering a free period and after that period, the transaction must be carried out **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It is always accessible. It is always accessible. More organized sales. ### 36. One of the easiest and fastest products to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2019 **What do you like best about Dynamics 365 Field Service?** The helpful part about this product is that is very organize and easy to use. It can help with contracts and having everything organized **What do you dislike about Dynamics 365 Field Service?** I hate the fact that sometimes you have to wait a minute to get this app started. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** There isn't any problems. I enjoy using this over any other app ### 37. Great Product for Enhancing in field Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Dynamics 365 Field Service?** The most powerful impact with this tool is the time saving aspect. It allows you to avoid double entry and offers a collaborative platform for users. **What do you dislike about Dynamics 365 Field Service?** The price is a little steep for smaller businesses but the benefits could outweigh that depending on how you utilize the tools. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** The integration with many different apps and tools makes analytics a breeze. The ability to auto fill lead information and lead scoring help to make communication easier but also saves time by scoring the leads. ### 38. Microsoft **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Dynamics 365 Field Service?** It lets me keep track of all my records in an organised manner. Really proves to be an important tool. **What do you dislike about Dynamics 365 Field Service?** There are small bugs. It’s different operating systems that causes it to lag a little at times. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Almost all the data is stored in Microsoft. It’s really important to keep a record of all things. ### 39. Microsoft Dynmics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2019 **What do you like best about Dynamics 365 Field Service?** It is helpful because this is the plat form I have used for a long time. Very user friendly. **What do you dislike about Dynamics 365 Field Service?** Sometimes it is to user friendly where it makes it harder to find thing that are right in front of you. **Recommendations to others considering Dynamics 365 Field Service:** Use it and you will love it **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Excel spread sheets help me a ton with my job. They benefit me a lot more then I thought ### 40. Convenient and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Dynamics 365 Field Service?** I like the convenience of the program. It was easy to set up and came in handy quite often. Also it answered to our problems and simplified planning with clients. At our school, we meet regularly with teachers and this was very effective to plan within the school. **What do you dislike about Dynamics 365 Field Service?** The only downside to this program was that it is slightly costy. After the first year of purchasing this product, I realized I had to set asside a better budget if I were to keep using it. **Recommendations to others considering Dynamics 365 Field Service:** Make sure to have a budget planned out if the program will be used and repurchased on a yearly bases. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Planning meetings with clients and fellow coworkers made easy. ### 41. Excellent Contact Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2018 **What do you like best about Dynamics 365 Field Service?** I like that the CRM program can be customized for individual businesses, and their needs, and the point-and-click ease of use. I appreciate the Outlook integration you can incorporate, as well. **What do you dislike about Dynamics 365 Field Service?** Learning the program was a bit cumbersome at first, but once I got the hang of it, it's become invaluable. **Recommendations to others considering Dynamics 365 Field Service:** Once you take the time to learn the program, it becomes a great tool and can be highly customized depending on your business needs. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Dynamics 365 allows me, as an administrative worker, assist a sales team within my organization in retaining contacts, keeping up with prospects, and streamlining all communications, whether that be via emails that can be integrated from Outlook, or tracking sales numbers proficiently. There are so many great and easy ways to run reports on sales and salesperson activity through the program. ### 42. 365 **Rating:** 3.5/5.0 stars **Reviewed by:** Gerell B. | CEO & Executive Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Dynamics 365 Field Service?** I like the ability to detect and diagnose a problem before customers become aware of any issues. **What do you dislike about Dynamics 365 Field Service?** We often receive tickets about bugs within the software, I have seen apps crash. The software use alot of memory and sometimes become unresponsive after being open for a long time. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** The layout is visually appealing to my eyes. For resource planning it is excellent. It accommodates well business processes and workflow to almost any process that you need to ass to the smallest team to the large and more complex ones. ### 43. 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2019 **What do you like best about Dynamics 365 Field Service?** Helps me manage customer service tasks and teaches me how to stay on teavk **What do you dislike about Dynamics 365 Field Service?** The system has many apps inside that I will not be using.. **Recommendations to others considering Dynamics 365 Field Service:** It’s great for small businesses. Helps coordinate stay in contact and keep everything organised **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Helps me and co workers stay on track and connected together ### 44. I use it at work **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Reservations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2019 **What do you like best about Dynamics 365 Field Service?** It is very seamless and user friendly. **What do you dislike about Dynamics 365 Field Service?** I do not have any dislikes i enjoy the program **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Logistics and email managmment it helps tremendously ### 45. Next Generation of Business Tools **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Dynamics 365 Field Service?** The best things I like is the fact that you can breakdown a comprehensive view of what is working with your customers and also how the operations are working towards increasing your sales. Also it enables you to unified relationships building efficiently. **What do you dislike about Dynamics 365 Field Service?** The email campaigns should be easier and simplified to a point where you can define the filters. Also the storage space fills up quickly so it can limit how many email campaigns. Also the workflows could be better at times as well. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** The benefits are that you can track, filter, and your reporting is done efficiently during business sales. ### 46. Software is intuitive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Supervisor, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Dynamics 365 Field Service?** allows you to manage your customer base and partners. You can create detailed reports, tasks and schedules. **What do you dislike about Dynamics 365 Field Service?** One of the main problems of Dynamics CRM is poor technical support, which responds to requests for a long time. Because of this, it may take several days to solve even minor problems. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** We use Dynamics CRM as the main service for customer relations. The application allows you to manage your customer base and partners. You can create detailed reports, tasks and schedules. There is a built-in file storage. ### 47. excellent proformeance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dynamics 365 Field Service?** the performance and over all layout is rather simple to understand for all ages **What do you dislike about Dynamics 365 Field Service?** there were popup kind of interfering as it runs **Recommendations to others considering Dynamics 365 Field Service:** dragon fly natural speaking software **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** the multitask and the performance key for completing any task though out the day ### 48. Microsoft dynamics 365 is an all around great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Dynamics 365 Field Service?** I like that Microsoft dynamics 365 can be customized to anyone’s preferences, business, and needs. As well as the simplicity to use. Truly appreciate them keeping the user in mind with this product. **What do you dislike about Dynamics 365 Field Service?** it is a simple product to use. But you will definitely need a little time to familiarize yourself with all the features. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** With Microsoft dynamics 365 I’ve been able to assist my sales team with keeping up with our leads and the ability to share your progress with everyone. ### 49. Love it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Dynamics 365 Field Service?** It’s so easy to use!! Seriously! If I ever need help I click the question mark **What do you dislike about Dynamics 365 Field Service?** Could use more adjustments and upgrades to fit today **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It just makes everything so much easier than before ### 50. Easy and complex at the same time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Dynamics 365 Field Service?** Being able to include Yammer and other systems. Being able to update everything at once and see different angles of where people are engaging. The user friendly set up at first. **What do you dislike about Dynamics 365 Field Service?** There are so many pieces to integrate it can be unwieldly after a while. It is easy to begin but entering all the data to make use of everything becomes overwhelming after a while. **Recommendations to others considering Dynamics 365 Field Service:** It can yield a lot of useful customer data not only for sales but product quality and safety. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Customer reactions to safety issues and perceived quality. ## Dynamics 365 Field Service Discussions - [What is Dynamics 365 used for?](https://www.g2.com/discussions/what-is-dynamics-365-used-for) - [What is included in Dynamics 365?](https://www.g2.com/discussions/dynamics-365-field-service-what-is-included-in-dynamics-365) - [How do I create a Field Service in Dynamics 365?](https://www.g2.com/discussions/how-do-i-create-a-field-service-in-dynamics-365) - [What is Field Service in Dynamics CRM?](https://www.g2.com/discussions/what-is-field-service-in-dynamics-crm) - [Is Salesforce Field Service better than Dynamics Field Service](https://www.g2.com/discussions/34154-is-salesforce-field-service-better-than-dynamics-field-service) - 1 upvote - [View Dynamics 365 Field Service pricing details and edition comparison](https://www.g2.com/products/dynamics-365-field-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+16%3A46%3A21+-0500&secure%5Bsession_id%5D=fb314edf-2031-48ae-a3c1-270a0f61e2d6&secure%5Btoken%5D=b7d61c74c2f2f7da23bfe63763c44b5a8d6abb9c885ae81be03ae0b08f6fc66f&format=llm_user) ## Dynamics 365 Field Service Integrations - [AFAS](https://www.g2.com/products/afas/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Scribe](https://www.g2.com/products/scribe/reviews) - [Ultimo](https://www.g2.com/products/ultimo/reviews) ## Dynamics 365 Field Service Features **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Dynamics 365 Field Service Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (972 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (364 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews)