Praxedo Reviews & Product Details

Praxedo is a comprehensive field service management solution designed to simplify complex operations and enhance productivity for businesses with distributed field teams. This platform is particularly tailored for industries such as telecommunications, utilities, HVAC, solar energy, and maintenance services, enabling organizations to streamline scheduling, optimize workflows, and improve communication between office personnel and field technicians. Its adaptable architecture allows Praxedo to grow alongside businesses, making it an excellent choice for companies in search of scalable and customizable management solutions. The focus of Praxedo is exclusively on field service management, addressing the unique challenges that come with overseeing diverse teams and processes. The platform includes a robust web application for back-office teams and a mobile app designed for technicians, ensuring seamless coordination and real-time updates. Users can take advantage of configurable workflows and robust APIs for system integration, which facilitate the alignment of Praxedo’s features with evolving business needs. Additionally, the platform is continuously enhanced based on customer feedback, ensuring that it remains relevant and effective. Among its key features, Praxedo offers intelligent scheduling and route optimization, which significantly reduce travel time and improve service delivery. Real-time tracking of field operations allows for better oversight and management of resources, while mobile-enabled work order management ensures that technicians have access to the information they need, regardless of their location. Offline capabilities are particularly beneficial, allowing field teams to remain productive even in areas with limited connectivity. Automated notifications and a dedicated customer portal further enhance communication, leading to improved client satisfaction. Reporting and analytics tools provide actionable insights that help organizations make informed decisions and boost operational efficiency. What sets Praxedo apart is its ability to integrate seamlessly with industry-standard systems, coupled with some of the fastest implementation times available in the market. As an independently funded company driven by customer needs, Praxedo has built a reputation for reliability and effectiveness, earning the trust of over 1,500 businesses and 65,000 daily users worldwide. This makes Praxedo a valuable partner for organizations looking to achieve success in field service management.

Product Website

Seller

Praxedo

Languages Supported

German, English, French, Spanish

Product Description

Praxedo is a powerful, cloud-based field service management software which enables businesses to efficiently schedule, track, and support their field teams in real time.

Overview by

Tania Piunno

Discussions

Praxedo Community

Pricing

Pricing provided by Praxedo.

ADVANCED

$69.00

1 user Per Month

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Praxedo Integrations

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Verified by Praxedo

Praxedo Media

Discover how cloud-based service scheduling software makes you more profitable by increasing field tech response times and optimizing workloads.

Coordinate operations in real-time and greatly enhance service quality with customizable tools for managing your KPIs.

Praxedo Demo - Optimize scheduling with mapping.

Praxedo has simplified scheduling by displaying them on a map. This feature gives you the real-time status needed to effectively monitor and schedule all work orders.

Praxedo Demo - Advanced field service scheduling.

Praxedo optimizes dispatching with a state-of-the-art feature called Advanced Scheduling. It determines which field technician is best qualified for a given job based on skillset, travel time and customer’s availability. At the touch of a button, speed up response times for emergency jobs.

Praxedo Demo - Remote visual assistance software.

Before sending a field technician to carry out a job, qualify the work order beforehand using remote video assistance. Your teams can contact your customers in real time, or via video recording, to check whether a technician is required or whether the work can be carried out remotely. Use video ...

Praxedo Demo - Work order management software

Make your field technicians more efficient by providing the right tools for managing work order reports. Digital, streamlined work orders eliminate their paperwork and leave no room for error.

In this video, hear directly from Praxedo customers across North America as they share how Praxedo's field service management software is transforming their operations—improving efficiency, and driving customer satisfaction.

DRF Water Heating Solutions partners with Home Depot and Lowe's to provide a comprehensive water heating solution. Traditional routing options couldn't handle their need for real-time updates throughout the day, leading DRF to adopt Praxedo

How Praxedo and Microsoft Dynamics 365 Business Central Transformed Our HVAC Service Operations | Success Story: MCBS

Praxedo's Advanced Scheduling Feature.

Praxedo's Map Scheduling Feature.

Official Downloads

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Improve scheduling & dispatching for your team of field service technicians

Praxedo Reviews (10)

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Paula W.

Owner/VP

Small-Business (50 or fewer emp.)

12/29/2025

"Empowers Remote Teams and Centralizes Data Seamlessly"

5/5

What do you like best about Praxedo?

The Praxedo team (Mattia, Will, and Maura) have been amazing at implementing the program specifically for us. They are quick to answer and questions and fix any road blocks we face. Praxedo has enabled us to have a platform that will work remotely for our technicians and in two separate offices. We all can work together without being in the same place. The technicians find the program to work well through their tablets on job sites. The program has secured our data in one location, no longer fearing a crash of a program. We are looking forward to using the program throughout the year and having the reoccurring appointment reminders to take place automatically. All of our data is together in one program and not in multiple spreadsheets. The ease of using the program will be very beneficial for the future of our company. Review collected by and hosted on G2.com.

What do you dislike about Praxedo?

There are still some additions to the program that would help our manager. Having an option for quoting future jobs would make it even more user friendly. We will be able to follow-up with more information after we have been using it for a longer period of time. Review collected by and hosted on G2.com.

What problems is Praxedo solving and how is that benefiting you?

Our communication, through the program, for multiple people keeps everyone working together. Once completely implemented, we will have less need for excessive amounts of paper files. All of our data and files were in multiple spreadsheets and the fear of the program crashing or losing files is gone. The idea is to keep everything simple, workflow efficiency, and clear communication. Review collected by and hosted on G2.com.

Brenda C.

Office Manager

Small-Business (50 or fewer emp.)

8/13/2025

"Praxedo has made our scheduling process more efficient!"

5/5

What do you like best about Praxedo?

Everything is one place. Instead of carrying paperwork or using multiple programs, they can do everything in one place—from getting job details to capturing signatures and completing forms. It’s a clean, easy process. The app even tracks a history of everything that’s been sent, so we always have a clear record. We started running weekly reports for our management meetings off Praxedo and are very happy with the ease of it. Review collected by and hosted on G2.com.

What do you dislike about Praxedo?

The only thing I can think of is that it logs you out of the web app after not being access for a little while. Review collected by and hosted on G2.com.

What problems is Praxedo solving and how is that benefiting you?

Before Praxedo, our biggest challenge was a lack of efficiency in scheduling and tracking. Our customer service team would waste a lot of time manually looking up where technicians were and where they were going. We were relying on Google Maps, which wasn’t always accurate. This led to technicians being sent on inefficient routes, causing wasted drive time and a lot of frustration.

On top of that, our workflow was fragmented. We used a separate program for paperwork and sending documents, like DocuSign, to our technicians. This made it difficult to track what had been sent and whether it had been received. We knew we needed a single solution that could handle everything to eliminate these extra steps and communication breakdowns. Review collected by and hosted on G2.com.

Verified User in Consulting

Small-Business (50 or fewer emp.)

12/19/2025

"Reliable FSM Platform with Powerful Features, but Setup Can Be Complex"

3.5/5

What do you like best about Praxedo?

It’s reliable and well designed FSM platform that helps organisations to optimise scheduling and dispatching and field operations Review collected by and hosted on G2.com.

What do you dislike about Praxedo?

Initial configuration with new user is bit complex Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

7/16/2025

"I only have great things to say about this software, my team and I love how easy it is use."

5/5

What do you like best about Praxedo?

I love how easy it is to find every answer you are looking for, for your customers. E.i. Last work order, pictures of the issue at hand, it is very easy to use. This program brought us into the 21st century, we do not work with paper copies anymore and keep track of everything. I am able to support customers with prompt answers regarding returns on calls, quotes, etc, since everything is directly on my screen, I don't need to way after a technician to bring in papers to be able to follow up. Review collected by and hosted on G2.com.

What do you dislike about Praxedo?

Certain things are extra that I think should be included in the base price. (Example: the reports you can general to see effectiveness, cost, sales, etc) Review collected by and hosted on G2.com.

Michael T.

Director of Customer Service and Outside Plant Coordination

Mid-Market (51-1000 emp.)

1/30/2025

"Praxedo for support in growth"

4.5/5

What do you like best about Praxedo?

Praxedo has been key in optimizing during a huge growth period, the ability to schedule activities based on geographic areas to qualified techs has made a significant difference in our efficiency. The auto notifications built to keep our customers updated has brought us into the present and customers appreciate it. Our account team has been second to none, and were one of the deciding factors, and their continued support it remarkable. Review collected by and hosted on G2.com.

What do you dislike about Praxedo?

If I had to pull out one thing that is less than optimal, I would like to be able to scheduled reports and the report export is not in a usable format, some excel magic is required. Review collected by and hosted on G2.com.

Response from Justine Arscott of Praxedo

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Thank you for sharing your positive experience with Praxedo! We're thrilled to hear that our platform has been instrumental in optimizing your operations during a period of significant growth. We appreciate your feedback on the scheduled reports feature, and we'll certainly take that into consideration for future enhancements.

Our team is dedicated to providing top-notch support, and we're delighted to hear that they have been a valuable resource for you. If you have any further suggestions or need assistance with anything else, please don't hesitate to reach out. Thank you for choosing Praxedo!

See how Praxedo improved

Simon D.

Owner

Small-Business (50 or fewer emp.)

1/29/2025

"Excellent experience for me"

5/5

What do you like best about Praxedo?

The Recurring work orders are the are the most helfull for me as we have maintance contracts that need to be done every month, so once i set up each techs work in the system it keeps populating Review collected by and hosted on G2.com.

What do you dislike about Praxedo?

There are not real doswn sides to praxedo the only thing I would like is that wen I schedual 2 tech for a job it would be nice if each one could complete the job not just the tech assigned as the lead Review collected by and hosted on G2.com.

Response from Justine Arscott of Praxedo

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Thank you for sharing your positive experience with Praxedo! We're thrilled to hear that our recurring work orders feature has been helpful for your maintenance contracts. We appreciate your feedback about the ability for multiple technicians to complete a job and will definitely take that into consideration for future improvements. If you have any more suggestions or need assistance with anything else, please feel free to reach out to our support team. We're here to help and ensure that Praxedo continues to meet your needs efficiently. Thank you for choosing Praxedo!

See how Praxedo improved

Neha Y.

Key Accounts Manager

Small-Business (50 or fewer emp.)

2/26/2022

"User friendly, economical and efficient"

4/5

What do you like best about Praxedo?

The best part about Praxedo according to me is that it is user-friendly. From setting it up till getting started on it. Everyone gets a hang of it super easily be it team members, technicians, supervisor or even customer. It provides a easy and quick settings according to your requirement. Therefore, the second best thing is you can customize it as per choice. Also, easy field data reporting is a plus. Review collected by and hosted on G2.com.

What do you dislike about Praxedo?

Well It could be more stable. Sometimes it is a difficult task to gather large amount of data on praxedo. The desktop portal freezes which is not frequent though but can be worked upon. . Apart from that it's a great platform to meet your business requirements. Review collected by and hosted on G2.com.

What problems is Praxedo solving and how is that benefiting you?

Benefits of using Praxedo is that I didn't have to waste a lot of my time setting it up and learning how does this thing works. It was easy not just for me but almost every team member. Field data gathering has never been so easy. We can effortlessly keep a track on the data and team members. Therefore it provides easy solution to data reporting. Review collected by and hosted on G2.com.