# Praxedo Reviews **Vendor:** Praxedo **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 30 ## About Praxedo Praxedo is a comprehensive field service management solution designed to simplify complex operations and enhance productivity for businesses with distributed field teams. This platform is particularly tailored for industries such as telecommunications, utilities, HVAC, solar energy, and maintenance services, enabling organizations to streamline scheduling, optimize workflows, and improve communication between office personnel and field technicians. Its adaptable architecture allows Praxedo to grow alongside businesses, making it an excellent choice for companies in search of scalable and customizable management solutions. The focus of Praxedo is exclusively on field service management, addressing the unique challenges that come with overseeing diverse teams and processes. The platform includes a robust web application for back-office teams and a mobile app designed for technicians, ensuring seamless coordination and real-time updates. Users can take advantage of configurable workflows and robust APIs for system integration, which facilitate the alignment of Praxedo’s features with evolving business needs. Additionally, the platform is continuously enhanced based on customer feedback, ensuring that it remains relevant and effective. Among its key features, Praxedo offers intelligent scheduling and route optimization, which significantly reduce travel time and improve service delivery. Real-time tracking of field operations allows for better oversight and management of resources, while mobile-enabled work order management ensures that technicians have access to the information they need, regardless of their location. Offline capabilities are particularly beneficial, allowing field teams to remain productive even in areas with limited connectivity. Automated notifications and a dedicated customer portal further enhance communication, leading to improved client satisfaction. Reporting and analytics tools provide actionable insights that help organizations make informed decisions and boost operational efficiency. What sets Praxedo apart is its ability to integrate seamlessly with industry-standard systems, coupled with some of the fastest implementation times available in the market. As an independently funded company driven by customer needs, Praxedo has built a reputation for reliability and effectiveness, earning the trust of over 1,500 businesses and 65,000 daily users worldwide. This makes Praxedo a valuable partner for organizations looking to achieve success in field service management. ## Praxedo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Praxedo, facilitating efficient management and tracking of work orders in the field. (7 reviews) - Users appreciate the **efficient scheduling and real-time updates** of Praxedo, enhancing organization and workflow management in the field. (6 reviews) - Users appreciate the **easy setup** of Praxedo, enabling a smooth transition and efficient workflow management. (5 reviews) - Users appreciate the **easy data management** in Praxedo, keeping everything organized and enhancing collaboration and efficiency. (3 reviews) - Users appreciate the **tracking efficiency** of Praxedo, enabling seamless management of work orders and real-time updates. (3 reviews) - User-Friendly (3 reviews) - Easy Implementation (2 reviews) - Users value the **comprehensive reporting features** of Praxedo, enhancing efficiency and streamlining management processes effortlessly. (2 reviews) - Users value the **simple use** of Praxedo, facilitating remote collaboration and streamlined data management for technicians. (2 reviews) - Time Management (2 reviews) **What users dislike:** - Users find **scheduling issues** frustrating, particularly with report exports and multi-tech job assignments in Praxedo. (2 reviews) - Users often experience **connectivity issues** with Praxedo, particularly being logged out of the web app unexpectedly. (1 reviews) - Users desire improved **integration options** in Praxedo, particularly the ability to select "ship to" addresses from Quickbooks. (1 reviews) - Users feel that the **additional pricing for essential features** like reports should be part of the base price. (1 reviews) - Users find the **initial configuration** of Praxedo to be somewhat complex and challenging for new users. (1 reviews) ## Praxedo Reviews ### 1. Excellent Traceability and Scheduling That Boost Field Service Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** José Manuel G. | Water and Wastewater O&M Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Praxedo?** First and foremost, I’d highlight the traceability of operations. When a work order is opened, we can see exactly when it’s executed and when it’s closed; and if it hasn’t been resolved, we can understand why. In that sense, we’ve gained a great deal of visibility and control. It’s much easier to track every job and quickly understand the status of ongoing work orders. With Praxedo, we’ve also improved the quality of our service. Because we can schedule appointments more precisely, customers know when the technician will arrive, which helps them plan ahead when their presence is required. Traceability: Job tracking is comprehensive and practical. Functionality: It simplifies field operations and improves efficiency. **What do you dislike about Praxedo?** Praxedo seems designed almost exclusively for field work with mobile technicians. If a company also handles internal repairs or maintenance at a fixed facility, adapting Praxedo’s workflows to a more static, on-site environment can become fairly complicated. **What problems is Praxedo solving and how is that benefiting you?** In managing drinking water supply and wastewater services, we handle a large volume of work orders that are sent from the back office to field technicians (in addition to those they can create themselves in the app). More specifically, everything related to subscriber management—new connections, disconnections, meter maintenance, and the resolution of service incidents—was handled, before Praxedo, with very basic software that we were not satisfied with and that had a very unfriendly interface. Praxedo has effectively streamlined the management of all these work orders, giving us better control and improved traceability of field operations. Additionally, we have integrated Praxedo with our subscriber management application via an API, and we have work orders in real-time in our own management software **Official Response from Lara Abarca:** > Muchas gracias José Manuel por tu reseña. Nos alegra saber que Praxedo ha aportado la trazabilidad y el control necesarios para optimizar la gestión del ciclo del agua así como optimizar la precisión en las citas para garantizar la satisfacción de vuestros clientes. Tomamos nota del comentario sobre el mantenimiento en instalaciones fijas; vuestro feedback es clave para seguir evolucionando nuestra flexibilidad. ### 2. Praxedo: ease of use, versatile forms, and cloud access from anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | administrador de sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Praxedo?** What I like most about Praxedo is the ease of use, the versatility with which you can remove and add fields to create forms, and that it is cloud-based, allowing you to access it from anywhere in the world without losing information. **What do you dislike about Praxedo?** The only drawback I would mention is that we can't customize certain things that would interest us as a company. But I understand that in the end, it's not a custom application. Although it's true that every so often they update it, and with the improvements, they usually cover almost all the needs. **What problems is Praxedo solving and how is that benefiting you?** The problem it best solves is the centralized management of all our technicians. And having all the work reports on a single platform. Not like in the past when all the paper reports could be lost or deteriorated. The benefit is the elimination of paper. The immediate information we have in the office and the improvement of our professional image in front of our clients (communities, administrators). **Official Response from Lara Abarca:** > Thank you very much for your review. We are glad to know that the versatility of our forms and the mobility offered by the cloud are driving your digitalization. We note your feedback on customization; we continue to evolve with constant updates so that each improvement better meets your specific needs and enhances your professional image. ### 3. Exactly what we were looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Steffen R. | Leiter Hausnotruf, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Praxedo?** Super easy to work with. We use it Stand-Allone, so no Integrations to other Software. Greate and easy UI, ultra fast performance and okay price. Perfect onboarding, always nice and helpful experiences with everybody I came in touch with. We don´t use any AI-Features. But maybe we will explore something that fits in our workflow later on. **What do you dislike about Praxedo?** I work in the office and as an technichian - so I need two licences. The price per licence is very okay - but if one man needs two? That´s getting expensive very fast... **What problems is Praxedo solving and how is that benefiting you?** Praxedo reduced the number of printed pages by approximately 75%. That´s greate! Also it made it possible for us to get our clients to sign our contracts on the iPad of our technicians. ### 4. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Claus L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 ### 5. Intuitive, flexible, individually customizable system **Rating:** 4.5/5.0 stars **Reviewed by:** Nils E. | Continuous Improvement Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Praxedo?** The intuitive user interface and the individual design of each checklist. One gets a very good overview of individual tasks and remains very flexible. We use Praxedo in service, in-house as well as directly with the customer. This allows us to cover multiple areas of activity for the respective technicians. Also, very good support helps us to continuously develop topics further. **What do you dislike about Praxedo?** There are few major issues that can be improved. Often, the devil is in the details, which are more individual than system-related problems. For example, if the individual tasks of the technicians are not completed immediately, a backlog accumulates in their workload until completion. **What problems is Praxedo solving and how is that benefiting you?** Scheduling of technicians. Previously, I had no clear overview of who was doing what. Now, planning is significantly easier: with a time horizon and the respective workload for each technician. **Official Response from Justine Arscott:** > Hi Nils, thank you for highlighting the flexibility of our checklist design and the quality of our support. We appreciate your feedback regarding the management of technician backlogs. We’ll certainly take this into account as we look for ways to help our users stay even more organized. ### 6. Easy Work Order Tracking on the Go with Praxedo—Keeps Field Jobs Organized **Rating:** 3.5/5.0 stars **Reviewed by:** Caleb A. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Praxedo?** What I like best about Praxedo is how easy it makes managing and tracking work orders in the field for our guys at South Central Connect. The mobile app lets me see my assigned jobs, update ticket statuses, add notes, and upload photos all ine one place. It keeps everything organized and reduces back and forth communication with dispatch. The scheduling and real time updates also help me stay efficient when moving between multiple sites in a day. **What do you dislike about Praxedo?** I have not really ran into anything that I have disliked about the app, its actually been pretty stable and pretty handy in every aspect. **What problems is Praxedo solving and how is that benefiting you?** Praxedo solves the problem of keeping work orders, scheduling and field updates organized in one system. Instead of juggling calls, juggling what work orders are being worked on, juggling what service calls are needing to be scheduled. I can see all my assigned jobs, update statuses in real time, attach photos, and leave notes directly from my office. **Official Response from Justine Arscott:** > Hi Caleb, thank you for sharing how Praxedo helps South Central Connect stay organized in the field! We’re happy to hear the mobile app has been stable and efficient for your site visits. We appreciate your support and are glad the tool is proving handy for your team. ### 7. Intuitive web interface with clear status and flexible form design **Rating:** 5.0/5.0 stars **Reviewed by:** Volker S. | Kundendienstkoordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Praxedo?** The WEB interface is very well structured, self-explanatory through the option of a legend. The status of the operations is displayed quickly and clearly through the color-coded operations! The search for customers / locations / systems is very easy to handle and operate / search. The admin has many options to intervene in the design of the forms, thus providing a very customer and service-oriented handling of the software. **What do you dislike about Praxedo?** News/Changes in the admin settings regarding the different user profiles and their possibilities in terms of restrictions are not communicated to the admin in a timely manner. Therefore, information to the admin about ongoing changes would be helpful! **What problems is Praxedo solving and how is that benefiting you?** Problem solutions based on our operational desires are implemented by the employees of PXO as quickly as possible! The advantage of this PXO software is that it can be adapted to the operational requirements! **Official Response from Justine Arscott:** > Thank you, Volker, for your detailed feedback on our web interface and color-coded status tracking! We apologize for the delay in communicating admin setting changes and truly value this suggestion. We will work on improving our update notifications to ensure you always have the latest information. ### 8. Intuitive app with reliable synchronization and strong automatic documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Praxedo?** I have worked with Praxedo in our company both as a technician and as an admin. Since I also worked on the configuration of the workflow, I am naturally somewhat biased. From a technician's perspective, I can say that I really enjoy using the app for work, even though it needs some minor improvements. I appreciate the pleasant, non-overloaded design and the intuitive, self-explanatory navigation. What I like most is the automatic creation of documentation. Additionally, I am pleased with the real-time scheduling by dispatchers. The synchronizations run reliably and quickly. Since I have also trained colleagues on the product, I can provide similar feedback on their behalf. The integration of SAP was challenging but also exciting. Not everything could be implemented as we had envisioned, but the product team is happy to receive feedback from their customers and quickly implements it depending on the amount of feedback in that direction. I can't say much about the price, but I do believe that digitalization on the shop floor is both necessary and will, in the long run, economically bear fruit. **What do you dislike about Praxedo?** We are a demanding customer, we know that. Therefore, not everything can be implemented according to our expectations, and certainly not at the speed we imagine. One detail that I, as a technician, miss very much is the ability to print directly from the app. You always have to download the PDF of the report to the device, which uses up storage space that you then have to manually free up. **What problems is Praxedo solving and how is that benefiting you?** With our old system, we struggled a lot with standardization. Praxedo now gives us the opportunity to use SAP as the data master and, with its basic functions, to support the scheduling of orders on the shop floor visually and integratively. We benefit from the planning mechanisms and the interaction with SAP, allowing us to establish a uniform standard at our service stations worldwide. **Official Response from Justine Arscott:** > Thank you for sharing your unique perspective as both a technician and an admin! We are thrilled that you find the navigation intuitive and the automatic documentation helpful. Your feedback regarding direct printing from the app is noted, and we appreciate your patience as we continue to refine our features. ### 9. Empowers Remote Teams and Centralizes Data Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Paula W. | Owner/VP, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Praxedo?** The Praxedo team (Mattia, Will, and Maura) have been amazing at implementing the program specifically for us. They are quick to answer and questions and fix any road blocks we face. Praxedo has enabled us to have a platform that will work remotely for our technicians and in two separate offices. We all can work together without being in the same place. The technicians find the program to work well through their tablets on job sites. The program has secured our data in one location, no longer fearing a crash of a program. We are looking forward to using the program throughout the year and having the reoccurring appointment reminders to take place automatically. All of our data is together in one program and not in multiple spreadsheets. The ease of using the program will be very beneficial for the future of our company. **What do you dislike about Praxedo?** There are still some additions to the program that would help our manager. Having an option for quoting future jobs would make it even more user friendly. We will be able to follow-up with more information after we have been using it for a longer period of time. **What problems is Praxedo solving and how is that benefiting you?** Our communication, through the program, for multiple people keeps everyone working together. Once completely implemented, we will have less need for excessive amounts of paper files. All of our data and files were in multiple spreadsheets and the fear of the program crashing or losing files is gone. The idea is to keep everything simple, workflow efficiency, and clear communication. **Official Response from Justine Arscott:** > Hi Paula, thank you for the wonderful shout-out to Mattia, Will, and Maura! We are so glad we could help centralize your data and empower your remote technicians. We’ve also noted your interest in a quoting feature, as we are always looking for ways to further support your company’s growth. ### 10. Efficient processes, strong in daily application, potential in adjustments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Praxedo?** 1. Quick overview, where is which technician 2. Reports are visible and clear for everyone immediately after execution (photo documentation integrated) 3. Planning of new assignments is very clear 4. Search functions/templates For us, it was important to always have a contact person available. What also convinced us was the step-by-step introduction. We started with 3 test users and were able to gradually gather experience and provide feedback for improvements. Our adjustments were and are always addressed, and thus the product is continuously developed. **What do you dislike about Praxedo?** 1. The program is very rigid in some processes and difficult to adapt. For example, updating logs. Over time, some content may change, and since we plan far in advance / the orders are transferred to Praxedo, they usually have an old log stored. Implementation is difficult here. 2. Already existing functions are no longer supported or included through adjustments/releases by Praxedo. Displaying images in logs. These are no longer included since the switch to the new app. However, the logs for commissioning are partly built with images. 3. Evaluation always only T-365 (not from 01.01. – 31.12.) 4. Display in the cockpit is not very informative 5. Overnight tours are difficult to plan 6. Feedback on pending adjustments is very slow **What problems is Praxedo solving and how is that benefiting you?** - Praxedo creates internal/operational efficiency - Drive innovations - Increase revenue growth - Improve customer relationships/customer service - Product functionality and performance - Financial/organizational sustainability - Strong consulting partnership - Implementation into existing program **Official Response from Justine Arscott:** > Thank you for the comprehensive feedback and for growing with us through your initial test phase! We’ve noted your points regarding log updates and the cockpit display, as we are always looking to make the system less rigid. We appreciate your partnership as we continue to develop these features together. ### 11. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sascha S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 ### 12. Praxedo makes scheduling and documentation easy – with real-time synchronization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Praxedo?** Praxedo is clearly structured and can be operated intuitively. The scheduling works quickly and reliably, and the mobile app makes it easier for our technicians to document directly on site. Particularly helpful is the real-time synchronization, so that everyone is immediately up to date. The ability to customize forms to our own processes is also a great advantage. Overall, Praxedo makes our processes noticeably simpler and more transparent. **What do you dislike about Praxedo?** The offline usage generally works well, but occasionally shows minor weaknesses – depending on the device and environment. **What problems is Praxedo solving and how is that benefiting you?** "Praxedo solves the problem of confusing deployment planning for us. Now everything runs digitally, up-to-date, and traceable – this saves time and makes work easier for our teams." **Official Response from Justine Arscott:** > We’re glad to hear that real-time synchronization and customizable forms are making your processes simpler and more transparent! Thank you for mentioning the occasional weaknesses in offline usage on certain devices. We are constantly working to stabilize performance across all environments and appreciate your input. ### 13. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mario D. | Zimmerer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 ### 14. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik W. | Leiter Vertrieb und Technik @ Yplay Germany GmbH, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 ### 15. Efficient and fast system **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan A. | Président, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Praxedo?** Easy to use, I can make the modifications to my report and intervention types myself, the technical support is efficient. **What do you dislike about Praxedo?** Nothing really, there are small irritants but it will end up being resolved during updates. **What problems is Praxedo solving and how is that benefiting you?** Quick planning, clear and visually pleasing work orders for the clients. No waiting for the technicians' work orders. **Official Response from Justine Arscott:** > Thank you, Jonathan! We are pleased to hear that you find the system fast, efficient, and easy to customize yourself. We appreciate your understanding regarding the minor irritants and are committed to resolving them in our upcoming updates. ### 16. Scheduling and Home-Screen Notes Make Daily Planning Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Praxedo?** I really like the scheduling feature. Also, I like the option to leave notes that are visible from the home screen. **What do you dislike about Praxedo?** So far, I haven't noticed any real issues. We've only been using it for a week so I haven't run into anything yet that hasn't been easier than the system we used before. **What problems is Praxedo solving and how is that benefiting you?** Scheduling is a lot easier. **Official Response from Justine Arscott:** > Hi Ashley, it’s great to hear that your first week with Praxedo has been such a success! We’re happy that the home-screen notes and scheduling features are already making your daily planning easier. Welcome aboard, and please reach out if you need anything as you continue to explore the platform! ### 17. Transparent Information That Makes Cross-Team Checks Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley B. | NOC TECH 2, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Praxedo?** The transparency of information. Easy to "check-and-balance" with other teams. **What do you dislike about Praxedo?** Nothing thus far. Everything is working as expected. **What problems is Praxedo solving and how is that benefiting you?** Customer contact follow-up. We can easily see if someone on the team has reached out to a subscriber. **Official Response from Justine Arscott:** > Hi Bradley, thank you for the 5-star review! We’re delighted that the transparency of information in Praxedo is helping your teams maintain a great system of checks and balances. It’s wonderful to have you with us! ### 18. Seamless Order Management and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** MIchael C. **Reviewed Date:** January 24, 2026 **What do you like best about Praxedo?** I like that Praxedo helps us streamline service orders so our team can keep up with workflow. It's easy to interact with, which is great because it helps us keep up with work orders and communicate with customers efficiently. The initial setup was pretty easy, which got us up and running without much hassle. **What do you dislike about Praxedo?** Nothing at the moment **What problems is Praxedo solving and how is that benefiting you?** Praxedo helps us streamline service orders and manage work orders effectively while also facilitating communication with customers. It's easy to interact with. **Official Response from Justine Arscott:** > Hi Michael, thank you for the 5-star rating! We’re glad to hear that the easy setup and communication tools helped your team hit the ground running. We look forward to continuing to support your workflow management. ### 19. Praxedo has made our scheduling process more efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Praxedo?** Everything is one place. Instead of carrying paperwork or using multiple programs, they can do everything in one place—from getting job details to capturing signatures and completing forms. It’s a clean, easy process. The app even tracks a history of everything that’s been sent, so we always have a clear record. We started running weekly reports for our management meetings off Praxedo and are very happy with the ease of it. **What do you dislike about Praxedo?** The only thing I can think of is that it logs you out of the web app after not being access for a little while. **What problems is Praxedo solving and how is that benefiting you?** Before Praxedo, our biggest challenge was a lack of efficiency in scheduling and tracking. Our customer service team would waste a lot of time manually looking up where technicians were and where they were going. We were relying on Google Maps, which wasn’t always accurate. This led to technicians being sent on inefficient routes, causing wasted drive time and a lot of frustration. On top of that, our workflow was fragmented. We used a separate program for paperwork and sending documents, like DocuSign, to our technicians. This made it difficult to track what had been sent and whether it had been received. We knew we needed a single solution that could handle everything to eliminate these extra steps and communication breakdowns. **Official Response from Justine Arscott:** > Hi Brenda, it’s great to hear that moving away from paperwork to a centralized digital system has been so beneficial for your management meetings. Thank you for your feedback! ### 20. Smooth, Simple, Efficient—Top-Notch Training with Praxedo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Praxedo?** I like how smoothly the process runs. It’s simple and efficient, and the training is truly top-notch. I can't say enough good things about Mattia. He is always available to answer questions and is very patient and knowledgeable. **What do you dislike about Praxedo?** Honestly, I haven’t found a single thing I don’t like about Praxedo. **What problems is Praxedo solving and how is that benefiting you?** The scheduling is very efficient which is what my job is. **Official Response from Justine Arscott:** > We are so happy to hear that your experience has been smooth and efficient! It is wonderful to know that Mattia provided top-notch training and support for your team. Thank you for your kind words and for choosing Praxedo! ### 21. Easy Technician Scheduling at a Glance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Praxedo?** Keeping up with the technician's schedule **What do you dislike about Praxedo?** Integration between Quickbooks and Praxedo. Wish we could select for it to pull the "ship to" address versus the "bill to" address. **What problems is Praxedo solving and how is that benefiting you?** Capturing accurate information from the technicians. **Official Response from Justine Arscott:** > Thank you for your feedback! We’re glad the technician scheduling is working well for your team. We also appreciate your suggestion regarding the QuickBooks integration and the 'ship to' address—feedback like this helps us prioritize our future updates. ### 22. Personalized Software and a Great Overall Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Praxedo?** Personalized software and implementation **What do you dislike about Praxedo?** Nothing, it was a great experience and professional **What problems is Praxedo solving and how is that benefiting you?** Field Service work order generation and tracking **Official Response from Justine Arscott:** > Thank you for the kind words! We are so pleased that you had a professional experience and found the personalized software implementation to be a success. It's been a pleasure working with you! ### 23. Reliable FSM Platform with Powerful Features, but Setup Can Be Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Praxedo?** It’s reliable and well designed FSM platform that helps organisations to optimise scheduling and dispatching and field operations **What do you dislike about Praxedo?** Initial configuration with new user is bit complex **What problems is Praxedo solving and how is that benefiting you?** We use to manage field technicians, scheduling jobs **Official Response from Justine Arscott:** > Thank you for your review! We’re glad you find the platform reliable for optimizing your field operations. We appreciate your feedback regarding the complexity of the initial configuration and are working to make our onboarding process even more user-friendly. ### 24. I only have great things to say about this software, my team and I love how easy it is use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Praxedo?** I love how easy it is to find every answer you are looking for, for your customers. E.i. Last work order, pictures of the issue at hand, it is very easy to use. This program brought us into the 21st century, we do not work with paper copies anymore and keep track of everything. I am able to support customers with prompt answers regarding returns on calls, quotes, etc, since everything is directly on my screen, I don't need to way after a technician to bring in papers to be able to follow up. **What do you dislike about Praxedo?** Certain things are extra that I think should be included in the base price. (Example: the reports you can general to see effectiveness, cost, sales, etc) **What problems is Praxedo solving and how is that benefiting you?** Technical issues with pictures that were not showing up, they fixed it within a day. **Official Response from Justine Arscott:** > We are so happy to have helped bring your team into the 21st century and away from paper copies! It’s great to hear that you can now provide prompt answers to your customers. We also appreciate your feedback regarding the pricing of our reporting modules as we evaluate our service offerings. ### 25. Praxedo for support in growth **Rating:** 4.5/5.0 stars **Reviewed by:** Michael T. | Director of Customer Service and Outside Plant Coordination, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Praxedo?** Praxedo has been key in optimizing during a huge growth period, the ability to schedule activities based on geographic areas to qualified techs has made a significant difference in our efficiency. The auto notifications built to keep our customers updated has brought us into the present and customers appreciate it. Our account team has been second to none, and were one of the deciding factors, and their continued support it remarkable. **What do you dislike about Praxedo?** If I had to pull out one thing that is less than optimal, I would like to be able to scheduled reports and the report export is not in a usable format, some excel magic is required. **What problems is Praxedo solving and how is that benefiting you?** With a smaller integrated workforce (Install and support) we needed to increase our efficiency in able to support our growth. **Official Response from Justine Arscott:** > Thank you for sharing your positive experience with Praxedo! We're thrilled to hear that our platform has been instrumental in optimizing your operations during a period of significant growth. We appreciate your feedback on the scheduled reports feature, and we'll certainly take that into consideration for future enhancements. Our team is dedicated to providing top-notch support, and we're delighted to hear that they have been a valuable resource for you. If you have any further suggestions or need assistance with anything else, please don't hesitate to reach out. Thank you for choosing Praxedo! ### 26. Excellent experience for me **Rating:** 5.0/5.0 stars **Reviewed by:** Simon D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Praxedo?** The Recurring work orders are the are the most helfull for me as we have maintance contracts that need to be done every month, so once i set up each techs work in the system it keeps populating **What do you dislike about Praxedo?** There are not real doswn sides to praxedo the only thing I would like is that wen I schedual 2 tech for a job it would be nice if each one could complete the job not just the tech assigned as the lead **What problems is Praxedo solving and how is that benefiting you?** Praxedo solved the tracking of each service job and the easy schedualing of the recurring jobs **Official Response from Justine Arscott:** > Thank you for sharing your positive experience with Praxedo! We're thrilled to hear that our recurring work orders feature has been helpful for your maintenance contracts. We appreciate your feedback about the ability for multiple technicians to complete a job and will definitely take that into consideration for future improvements. If you have any more suggestions or need assistance with anything else, please feel free to reach out to our support team. We're here to help and ensure that Praxedo continues to meet your needs efficiently. Thank you for choosing Praxedo! ### 27. User friendly, economical and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Neha Y. | Key Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2022 **What do you like best about Praxedo?** The best part about Praxedo according to me is that it is user-friendly. From setting it up till getting started on it. Everyone gets a hang of it super easily be it team members, technicians, supervisor or even customer. It provides a easy and quick settings according to your requirement. Therefore, the second best thing is you can customize it as per choice. Also, easy field data reporting is a plus. **What do you dislike about Praxedo?** Well It could be more stable. Sometimes it is a difficult task to gather large amount of data on praxedo. The desktop portal freezes which is not frequent though but can be worked upon. . Apart from that it's a great platform to meet your business requirements. **What problems is Praxedo solving and how is that benefiting you?** Benefits of using Praxedo is that I didn't have to waste a lot of my time setting it up and learning how does this thing works. It was easy not just for me but almost every team member. Field data gathering has never been so easy. We can effortlessly keep a track on the data and team members. Therefore it provides easy solution to data reporting. ### 28. Great Tool for field service management **Rating:** 4.0/5.0 stars **Reviewed by:** Mrityunjay R. | HR Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Praxedo?** It is highly user friendly, can be customized as per geography. Is great in time and resource saving. **What do you dislike about Praxedo?** Too much of tech dependency,, pricing is an area of concern **Recommendations to others considering Praxedo:** Ensure that the fieldsman are trained enough and have basic understanding of technology. **What problems is Praxedo solving and how is that benefiting you?** Automate the work of technicians and field staff. ### 29. Great product of Saas and cloud **Rating:** 3.0/5.0 stars **Reviewed by:** Manish D. | Application Development Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Praxedo?** Great product of SaaS and cloud where cost effectiveness and operational expenditure are very less. Deployment time had been decreased using this software for the companies. Accessible on all the mobile devices available in the market make it very user friendly and effective. One of the old software recognised the challenges of customer and solves it within the timeframe. **What do you dislike about Praxedo?** Although everything in the software is good still there is room for the improvement as the users are growing the server is becoming slow . So it is better to use the elasticity to make the product better. User handling becomes easy. **What problems is Praxedo solving and how is that benefiting you?** It reduced the capex and opex of my product in my company and due to that i am able to save lot of my effort and money. It helps me to handle my customers easily. ### 30. Praxedo **Rating:** 5.0/5.0 stars **Reviewed by:** Stojancho (Stole) C. | Bitcoin Trader, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Praxedo?** All software products are excellent. Highly Recommended! **What do you dislike about Praxedo?** Nothing everything is formidable and I like it **What problems is Praxedo solving and how is that benefiting you?** Accounting and management and I'm using all features of the software ## Praxedo Discussions - [What is Praxedo used for?](https://www.g2.com/discussions/what-is-praxedo-used-for) - 1 comment - [View Praxedo pricing details and edition comparison](https://www.g2.com/products/praxedo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A47%3A51+-0500&secure%5Bsession_id%5D=2e3f16bc-22a8-4586-a652-10f1752ea866&secure%5Btoken%5D=df0cf14760ae2eff4f83b72f66275983dd6d9b5b912f0f1cf653d36609fa70af&format=llm_user) ## Praxedo Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage 200cloud](https://www.g2.com/products/sage-200cloud/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [Simpler](https://www.g2.com/products/simpler/reviews) ## Praxedo Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Praxedo Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (968 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (388 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,857 reviews)