# Oracle Field Service Cloud Reviews **Vendor:** Oracle **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 139 ## About Oracle Field Service Cloud Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014. ## Oracle Field Service Cloud Reviews ### 1. Oracle Field Service Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin T. | Brand Ambassador, Cosmetics, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2018 **What do you like best about Oracle Field Service Cloud?** I like the functionality and ease of the software. It makes moving through multiple systems a lot smoother. **What do you dislike about Oracle Field Service Cloud?** I did not like the start up at first because it was a little slow transitioning but once it was up and going I love it now. I do not know how we ever functioned without it. **Recommendations to others considering Oracle Field Service Cloud:** I recommend it if you have multiple employees and need something that is compatible with more up to date software. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We are meeting metrics goals because moving through the systems when focusing on a sale is so kuch easier now. ### 2. Exploring the opportunyties **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Oracle Field Service Cloud?** Digitalization of the field operations and the possibility to comunicate in real time within the stakeholders of the service. **What do you dislike about Oracle Field Service Cloud?** When you used for preventive maintenance and with minimun time betwen de services is friendly to configurate **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** become paperless and standarizice the service ### 3. Oracle and It's Effienciency in Managing Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Renz Adriel F. | Source to Pay - Order Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Oracle Field Service Cloud?** Well, with Oracle you can do a lot of things. Customization at its finest. It can really automate all your business process and replacing your manual workflow with integrations and complex workflows. **What do you dislike about Oracle Field Service Cloud?** Sometimes there is a bug or issue logging in, however it can't be fixed right away since it is cloud already. But with the help of knowledgeable technical support, you don't have to worry. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Automation. With the use of Oracle, you can now complete your business process in just one tap. From order to cash, source to pay and many more. Standard reports are pretty awesome, dashboards and KPI's. ### 4. Ease of use for field techs **Rating:** 5.0/5.0 stars **Reviewed by:** Robert Q. | Associate Director of Field Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Oracle Field Service Cloud?** It makes the techs in the field have an easier time navigating the customer experience. It allows us to combine all the different systems used for our customer data in a one stop shop for the field techs and their managers to view the data. Field service cloud also allows for an easy to use interface to see their routes throughout the day. **What do you dislike about Oracle Field Service Cloud?** Because of the ease of use in the rare case of service disruption techs are not familiar with what they need to do to continue with their day. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Better data capture on jobs completed to allow us to integrate without BI solution for stats evaluation. ### 5. Oracle Field Service Cloud Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sunil B. | Salesforce Architect, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Oracle Field Service Cloud?** Forecasting, Capacity Management, Routing, Core Manage, Mobility **What do you dislike about Oracle Field Service Cloud?** There are not enough resources for the capacity area. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It helps businesses schedule, route, and equip mobile workers to complete service activities at a customer's home, office, or installed asset location. ### 6. Best service **Rating:** 5.0/5.0 stars **Reviewed by:** Er. Narendra j. | Project and Service Officer - HVAC, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Oracle Field Service Cloud?** Cloud management and customer service and prompt response **What do you dislike about Oracle Field Service Cloud?** Complicated system , understanding takes some time **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Customer data management ### 7. OSVC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Oracle Field Service Cloud?** It's very user-friendly and fast. Easy to use and intuitive. **What do you dislike about Oracle Field Service Cloud?** Nothing I dislike for now. It's way better than any other apps I used in the past **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It's a great way to keep track of clients' accounts. The feature I like most is the one where you can see recently used items ### 8. Optimizing field service **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Controller, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Oracle Field Service Cloud?** Intuitive design and user-friendly. Helps deliver optimum efficiencies across departments. Dynamic capability from a technical standpoint that allows our users to get the most of their tasks. **What do you dislike about Oracle Field Service Cloud?** Implementation and training users who had never used oracle before was a challenge. Given the size of the platform, it can be intimidating to end-users at the company who aren't used to a large sized ERP. **Recommendations to others considering Oracle Field Service Cloud:** Complete all the training seminars and do homework when you are first onboarding. This will help you understand the interface and gain confidence with the applications. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Maximizing work efficiency in the field and automation which allows employees more time to focus on their assignments and not waste time with redundant data entry ### 9. Easy interface with quick solutions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Oracle Field Service Cloud?** The features like the inventory and trunk stock tracking and its ability to be used on the phone gives it a flexibility that isn't clunky or slow. **What do you dislike about Oracle Field Service Cloud?** It's not intuitive at times so user has to do some redirecting and calibration **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We are more organized as a result and it gives us an automation advantage in our work ### 10. Pretty good... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Oracle Field Service Cloud?** The ease of use integration with other Oracle systems. It is very user-friendly and doesn't take a lot of computer knowledge to use. **What do you dislike about Oracle Field Service Cloud?** It seems to run a little slower when we have a heavier group of clients, but having a smaller customer base could be benefical **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Worked as "customer service" at the office... was the first point of contact when someone had an issue ### 11. Awesome system **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia E. | Work from home- Financial CSR, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Oracle Field Service Cloud?** How quickly the system work with one another in conjunction with multiple system in the banking industry **What do you dislike about Oracle Field Service Cloud?** The random updates can be a pain at times but it works fine outside of that **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Searching for information for the customer or using the system with particular applications such as form ### 12. Oracle as an automation alternative **Rating:** 4.0/5.0 stars **Reviewed by:** Mary B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2020 **What do you like best about Oracle Field Service Cloud?** This is a service automation system, it is really powerful and complex, it is useful for those people or companies that are looking for automated and fully complete services. **What do you dislike about Oracle Field Service Cloud?** The service is terrible, I can spend hours looking for how to make an appointment and if there is a problem it will take days, so it is something as simple as canceling the service. **Recommendations to others considering Oracle Field Service Cloud:** The price is high, so you really stick to quality, that's for sure, it has a quality service for training in your company and this will help you make better and faster decisions within the company. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It has a great capacity for integration, and if you add to that the wide variety of systems that this system includes, you will be very happy, it is a very complete set that will help automate communication processes and high-level variations in the facilities that use it. ### 13. Intelligent field service management. **Rating:** 5.0/5.0 stars **Reviewed by:** Cora코라 B. | Human Resources Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Oracle Field Service Cloud?** Oracle Field Service Cloud is a cloud-based field service and client communications arrangement. It gathers data from the field and learns in real-an ideal opportunity to accurately anticipate future occasions, lessening organizational expenses, and increasing efficiencies. This is a strong platform used to change over our standard paper and pencil data and digitize them. All of the clients' information was uploaded and easily accessible. Oracle Field Service Cloud is amazing tool use. It helped in putting away our client's records appropriately. The item is very easy to use and intended to be compelling and proficient. Oracle field service cloud is useful because it monitors all the information for you and it is very easy to use. Organizes field data, and lets you have your own company's template. There are no bad inquiries to their reps when you call and their platform is super easy to use. **What do you dislike about Oracle Field Service Cloud?** There are issues on the administrative end regarding their access and an inability to appropriately track and report inside the platform. The drawback of utilizing Oracle is that it has many strides to perform a certain something. It is moderate and takes some time to load and use, it ought to be faster. In the event that you make a mistake, it is difficult to address. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** This program allows you to increase effectiveness and lessen costs by monitoring employee and client activity that allows you to take care of business issues and improve organization. Real-time traffic assists with avoiding traffic clog. Oracle made this easier with their adaptability on the best way to organized per your necessities. ### 14. Oracle **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Oracle Field Service Cloud?** Ease of use integration with other Oracle systems. **What do you dislike about Oracle Field Service Cloud?** Not many people are familiar with using the new integration. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Many issues with server storage space. ### 15. World Class Digital Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj M. | CX-Product Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Oracle Field Service Cloud?** Managing, scheduling, routing of workforce and also capacity management for resource supply and demand **What do you dislike about Oracle Field Service Cloud?** system does not tell you about workskills mismatch deeply and UI framework **Recommendations to others considering Oracle Field Service Cloud:** great product for digital field service with Augmented and virtual reality where technician able to do the job remotely in this covid situation. go for it **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Global scalability and working on long duration project works across different countries. due to covind situation, leveraged augmented reality where works are performed remotely by technicians using AR gears ### 16. Great service with huge oportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Oracle Field Service Cloud?** Easy to learn and start using, user friendly **What do you dislike about Oracle Field Service Cloud?** Cost and limited options for visualization **Recommendations to others considering Oracle Field Service Cloud:** None **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Used for management and the good benefint whats the visualization of all the data ### 17. Oracle OFSC is a unique cloud-based platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth C. | Customer Support Professional, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Oracle Field Service Cloud?** I like that it organizes field data and allows you to have your own company's template. I was able to customize real-time reports for each team based on their unique KPIs. This is a solid platform used to convert our orthodox paper and pencil data and digitize them. It will send you a report in a minute. Quite effective and very easy to handle. It has helped to manage and plan expenses in the company. **What do you dislike about Oracle Field Service Cloud?** I do not regret the tool, it is excellent and its performance is very good. The only thing would be its price is quite expensive. **Recommendations to others considering Oracle Field Service Cloud:** It is a tool that deserves to be recommended for its excellent quality, does what it offers and helps us organize and manage the company's accounts. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Oracle OFSC allows us to reduce the amount of time each job takes, which saves us money and increases overall productivity, satisfied customers and us happy. ### 18. GCSS **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Military | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Oracle Field Service Cloud?** I like how people connect and work together by sending their work to each other. **What do you dislike about Oracle Field Service Cloud?** It is almost the worst program to ever be presented to the Marine Corps. We should have left it to paper and pen. The system is always down, no one ever knows the site address because it changes every 3 days, getting access is like trying to work for NSA, nobody remembers how to use it. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Solving technical field issues regarding Marine Corps equipment and gear needed to sustain operations. ### 19. Not too bad **Rating:** 2.5/5.0 stars **Reviewed by:** Maria A. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Oracle Field Service Cloud?** OFSC was a great product for me to use, when it worked. We used to schedule our daily service tickets out. All of the customers information was uploaded and easily accessible. Same with the job details and the products used. We also had the ability to track, in real time, our drive. This helped provide timeline updates on the fly **What do you dislike about Oracle Field Service Cloud?** OSC relies heavily on network information for travel which can at times be inconvenient. OSC integration with third-party products is a bit iffy when compared to other solutions. OSC required a lot of third-party custom code at the beginning of our implementation **Recommendations to others considering Oracle Field Service Cloud:** Make sure the hardware and the software are able to work flawlessly together. If the hardware is not up to par, it will cause the software to lag / bog and will make for a tough day. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Creating job tickets. Tracking job tickets. Tracking techs drive / drive times. The benefits of having everything in one location is ideal ### 20. The Oracle Field Service Cloud Review **Rating:** 4.5/5.0 stars **Reviewed by:** JUNE C. | Network Marketer, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Oracle Field Service Cloud?** Oracle Field Service Cloud is an excellent tool use. It helped in storing our customers record properly. Likewise as product and job details. **What do you dislike about Oracle Field Service Cloud?** The software operates slowly more so when we have many clients. This brought headache more so when you are business and in urgent. **Recommendations to others considering Oracle Field Service Cloud:** Assist in well operation of software and hardware without any delay. Remember if the hardware is not operating well its because of the software malfunction. Thus incorporates using Oracle Field Service Cloud. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Producing job tickets, retracking jobs tickets, those are the benefits of Oracle Field Service Cloud. ### 21. Great product would very much recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Megan S. | Student , Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Oracle Field Service Cloud?** I used this product for a class I needed to take and going in was hesitant on the usability, the product is very user friendly and designed to be effective and efficient. I was quickly able to gain a basic understanding on the softwares programs and functions and was able to complete my tasks with ease. **What do you dislike about Oracle Field Service Cloud?** The price is rather high and it is difficult to find information on how you will be charged, the customer service is a pain and too computer oriented. I was on hold and passed around from person to person many times, it caused me much stress and took two days of calling to resolve my issue. The whole process could have been solved with a simple cancel statement in their terms and conditions. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I noticed its benefit is with choice and a more flexible and secure access to a platform. It saves time and in the end creates a better looking and accurate resulting product. I think time and efficiency is the biggest problem it solved which is very important in this day and age. ### 22. Easy way to share inspection results **Rating:** 3.5/5.0 stars **Reviewed by:** Nathaniel G. | QA Analyst, Computer Games, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Oracle Field Service Cloud?** This is a strong platform used to convert our antiquated paper and pencil data and digitize it for use in multiple departments. **What do you dislike about Oracle Field Service Cloud?** Although the method of filing was a bit straight forward, it felt like it could have been expanded. Could use some modernization. **Recommendations to others considering Oracle Field Service Cloud:** The service allowed us to document results after our inspections and made said results viewable in organized fashion. It was a big deal for our many meetings throughout the day. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It allowed Our department to share our results from our daily cabinet inspections. This data was sorted out for meetings that were held throughout the week. ### 23. Simple yet effective field service solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2019 **What do you like best about Oracle Field Service Cloud?** SaaS solution. Much faster routing engine **What do you dislike about Oracle Field Service Cloud?** Limited customizations. Skill set is a bit rare **Recommendations to others considering Oracle Field Service Cloud:** Cost effective product **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Few if the customizations were hard to achieve considering it's a SaaS product. But there is always a work around for it ### 24. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Baylee N. | CSR, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Oracle Field Service Cloud?** Oracle field service cloud is helpful because it keeps track of all the information for you and it is very user friendly. **What do you dislike about Oracle Field Service Cloud?** Sometimes the system will crash- but it may be because we have multiple systems going at once **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I am solving the problem of being able to access a lot of information in a short amount of time ### 25. Use Oracle for purchases **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Oracle Field Service Cloud?** I like that it’s a technology that allows business to have transaction in system and allows it to go to the cloud **What do you dislike about Oracle Field Service Cloud?** What I dislike is the system sometimes get stuck and I have to shut down register system shut down. I have to reboot it **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It has impacted it by every transaction I make everyday. Make it easier to access certain items. ### 26. Great Software for An Efficient Workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2019 **What do you like best about Oracle Field Service Cloud?** What I like best about Oracle is that our data is streamlined seamlessly into our systems, allowing us to work both effectively and efficiently. I do not know what Oracle is capable of doing in other lines of business, but in my business, it proves itself time and time again. **What do you dislike about Oracle Field Service Cloud?** With any system, there will be issues of course. What becomes most important is both how frequent these issues are as well as how severe these issues can be. With Oracle I find our problems to be limited to potentially one a week if not even less frequent. When we do run into a bump in the road, we simply use another tool to help "refresh" the system and proceed with our work. The entire process may take as little as 2 minutes or as long as 30, but the troubleshooting is marvelous when it comes to Oracle. **Recommendations to others considering Oracle Field Service Cloud:** I would highly recommend this system if you are looking for something reliable and easy to use. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** In my business, I am able to properly assess the nature of the contact I am receiving as well as how I might best resolve the issue being presented. We are constantly solving newer and progressively more difficult problems with Oracle on a daily basis. I am able to take a step back from things and assess our problems from an administrative perspective, allowing me to coach and help resolve these problems. ### 27. Simple. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyra A. | Administrative Assistant - Center for Business and Economic Research, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Oracle Field Service Cloud?** Oracle's application can address the most complex business requirements while increasing productivity in an easy way. **What do you dislike about Oracle Field Service Cloud?** Some interfaces still contain an "old" look, but that is just relative. It doesn't impact the efficiency. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Easy to provide business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. ### 28. Oracle Capability **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about Oracle Field Service Cloud?** Oracle's database is accessible with ease, it is not complicated to use as well, navigation is straight forward not complicated like some cloud programs. **What do you dislike about Oracle Field Service Cloud?** Seemed complicated at first, until I gained some assistance from their help team. **Recommendations to others considering Oracle Field Service Cloud:** The Cloud is difficult to navigate at first, but once you gain the insight it is very user friendly and it is built for you to empower yourself and resolve your own issues. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** The tools are very self sufficient so it assisted with cutting costs, while maximizing profits as well. ### 29. Could be a useful tool for large companies **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Oracle Field Service Cloud?** It will shoot out a report for you in one minute. It organizes field data, and lets you have your own company's template - that is, if you get anyone from Latista to stay on your team long enough. **What do you dislike about Oracle Field Service Cloud?** We are ignored by tech services and also treated very poorly (rude emails, never get called back after leaving voicemails, so basically non-existent tech support or customer service) by Latista administrators because we are a small company, so a small drop in their bucket. **Recommendations to others considering Oracle Field Service Cloud:** Do not buy it. It is costly and you rely on Oracle too much to customize yourself. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Photos and issue management from a tablet-based inspection. ### 30. It’s easy to learn to use **Rating:** 3.5/5.0 stars **Reviewed by:** Daisy Y. | Retail, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2019 **What do you like best about Oracle Field Service Cloud?** Interface is clean to use and I am able to find things quickly. **What do you dislike about Oracle Field Service Cloud?** It logs me out randomly, and it is inconvenient due to the tasks that need to be completed. **Recommendations to others considering Oracle Field Service Cloud:** It’s worth trying out **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** That it is easy to organize. ### 31. Really like Oracle **Rating:** 2.5/5.0 stars **Reviewed by:** Melissa D. | PET Sitter, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Oracle Field Service Cloud?** It provides a lot of different things and as a user I find that very convenient. **What do you dislike about Oracle Field Service Cloud?** Even though it is technically organized, it's very difficult to find a lot of things when actually using it. It's not as clear or clean cut as it could be. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It's just super convenient and helps me to look at things easily and view a bunch of things easily. ### 32. Incredible software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Oracle Field Service Cloud?** I love theirs customer service and how easy Oracle make it to use their software. There are no bad questions to their reps when you call and their platform is also super user friendly. **What do you dislike about Oracle Field Service Cloud?** There’s literally nothing I can think of that I dislike about Oracle. **Recommendations to others considering Oracle Field Service Cloud:** If you’re looking for credibility and reliability towards a software that will enhance your business communication with clients then o would say Oracle Field is for you. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Communication more effectively with customers and making sure their needs are fully met within our service line of business. ### 33. Slow starting and crash **Rating:** 2.5/5.0 stars **Reviewed by:** Paige L. | Csr, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Oracle Field Service Cloud?** I like how easy it is to manuever and everything is laid out. **What do you dislike about Oracle Field Service Cloud?** Constantly crashing, must save tickets before transferring **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Very easy ticket system ### 34. I really enjoyed using the system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Oracle Field Service Cloud?** What’s most helpful is the fact that I could pull up all my information I need to with no hassle. It’s a very good program **What do you dislike about Oracle Field Service Cloud?** I disliked that sometimes it would go really slow **Recommendations to others considering Oracle Field Service Cloud:** I think they should go for it it’s amazing **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Making sure my check was all there and properly entered ### 35. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2019 **What do you like best about Oracle Field Service Cloud?** Great server wouldnt recommend any other server for your work place **What do you dislike about Oracle Field Service Cloud?** Oracle can be a little bit glitchty at times but other than that i have zero qualms about it **Recommendations to others considering Oracle Field Service Cloud:** Fix glichtes **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It is a fast server when it is mot being glitchy. The benifits are a great server to work with. ### 36. Oracle **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Oracle Field Service Cloud?** Oracles most important item is the software for data analytics, data warehousing, and data sourcing. **What do you dislike about Oracle Field Service Cloud?** The data analytics is very complicated to learn and use at the beginning. **Recommendations to others considering Oracle Field Service Cloud:** The recommendations to consider for Oracle Field service cloud is to make it user-friendly. The new generation is high technology savvy, but the older generations are not. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We currently utilize data analytics for tracking call center incoming calls and satisfaction. ### 37. Review of Oracle **Rating:** 4.5/5.0 stars **Reviewed by:** Kiana A. | RN, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2019 **What do you like best about Oracle Field Service Cloud?** Easy to use, not complicated, simplicity **What do you dislike about Oracle Field Service Cloud?** Not too advanced, could be upgraded, bug problems **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Staffing issues ### 38. Quick fast service all on onr website. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2019 **What do you like best about Oracle Field Service Cloud?** Oracle has been easyvand fast to clock in and outm it keeps good track of my hours and lets me easily make trades and request time off. **What do you dislike about Oracle Field Service Cloud?** There is a lack of mobile usage. I'd love an appto clock in and out or to look at my schedule. To my knowledge there is not even a mobile website. **Recommendations to others considering Oracle Field Service Cloud:** Try to use it mostly within network. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** The use of oracle is mainly for scheduling and time keeping. ### 39. Great support **Rating:** 3.5/5.0 stars **Reviewed by:** coyeatta v. | Server, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Oracle Field Service Cloud?** What I like best about this product is its functionality and creative usefulness **What do you dislike about Oracle Field Service Cloud?** What I like best about What I like least about this product is the fact that it is not very well tonight baby and not **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I like being able to use this product throughout our entire office and being able to share Easily ### 40. Low-cost system allows you to keep track of employee activity to reduce costs **Rating:** 4.0/5.0 stars **Reviewed by:** nicole t. | Leasing Consultant , Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Oracle Field Service Cloud?** This program allows you to increase efficiency and reduce costs by keeping track of employee and customer activity that allows you to solve business problems and improve organization. **What do you dislike about Oracle Field Service Cloud?** There are virtually no downsides of using oracle, other than the accuracy is 98% **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Oracle Field Service Cloud allows us to reduce the amount of time each jobs takes, which saves us money and increases overall productivity ### 41. Use to review paperwork from an inbox **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Oracle Field Service Cloud?** Seem to upload alot of papers at one time **What do you dislike about Oracle Field Service Cloud?** Its slow confusing at times. System could be easier for first time users. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** That there are barely any errors ### 42. OFSC Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Oracle Field Service Cloud?** GPS routing. Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion **What do you dislike about Oracle Field Service Cloud?** I have yet found a app for this that is user friendly for managing your employees. The user side app works ok **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows ### 43. Great addition for documentation **Rating:** 3.5/5.0 stars **Reviewed by:** Chesna J. | Healthcare Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Oracle Field Service Cloud?** I like that everyone in the company has access to email transcripts so that we so not have to wait for one person to come back to work to resolve an issue. **What do you dislike about Oracle Field Service Cloud?** I dislike how complex it looks ,I am sure it could have a better layout. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We are able to expedite resolutions and communicate efficiently. ### 44. Easy to use !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Oracle Field Service Cloud?** That I could get to my application faster. ! **What do you dislike about Oracle Field Service Cloud?** That’s sometimes it times you out or take a long time to load ! **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Pulling up , sometimes it takes all day. But for the most part it works! And the updates 😑 ugh ### 45. Freedom to organize **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Oracle Field Service Cloud?** I used the program daily to compile specific data and then compare. Oracle made this easier with their flexibility on how to organized per your needs. **What do you dislike about Oracle Field Service Cloud?** The time gap. Most times the gap between transactions is short (15 minutes or under) but sometimes transactions take too long or don’t go over correctly. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Benefits I have come to realize using Oracle: data extraction is exactly what you make it. There is room and flexibility to obtain the specific data fields that were near impossible to get with previous programs. ### 46. Use as an employee for access to personal information **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Oracle Field Service Cloud?** The dashboard layout is easy to follow and aesthetically pleasing. There are also several features that can be used for tasks and planning purposes beyond the normal work related features. **What do you dislike about Oracle Field Service Cloud?** There are issues on the administrative end in terms of their access and an inability to properly track and reports within the platform. These technical difficulties ultimately lead to problems that trickle down. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** The financial planning for projects feature is useful in having a place to fully integrate this data. ### 47. Quality **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Oracle Field Service Cloud?** More simple and easy to use and everything together on cases . And the simple and find search **What do you dislike about Oracle Field Service Cloud?** Everything separated i mean all cases is separate is not like android studio is large but everything is in folders together **Recommendations to others considering Oracle Field Service Cloud:** Good job **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** To collect all files ### 48. Efficient software **Rating:** 3.5/5.0 stars **Reviewed by:** Francesco A. | Formulation Chemist, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Oracle Field Service Cloud?** This software provides you with everything you need. **What do you dislike about Oracle Field Service Cloud?** The down side of using Oracle is that it has many steps to perform one thing. **Recommendations to others considering Oracle Field Service Cloud:** Have patience, it will pay off eventually. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I can access my account, benefit, vacations, retirement info. ### 49. Great! A little bit of a learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Jenn L. | Administrative Assistant , Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Oracle Field Service Cloud?** How easy it is to enter in orders with a few steps **What do you dislike about Oracle Field Service Cloud?** If you click cancel on accident it doesnt ask "are you sure you want to cancel?" **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Everything is where you need it easy navigation ### 50. Oracle Cloud works but that's it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Oracle Field Service Cloud?** It functions as intended and allows access **What do you dislike about Oracle Field Service Cloud?** It is very slow and takes a while to load and use, it should be faster **Recommendations to others considering Oracle Field Service Cloud:** It functions as intended, but can be slow and this may be due to our organizations size or plan with Oracle. Make sure it functions well for your specific use. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Multiple services are available within the organization such as learning management system, goals and profile, performance, HR utilities, employee directory and links ## Oracle Field Service Cloud Discussions - [What is Oracle Field Service Cloud used for?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud-used-for) - [What is Oracle Field Service?](https://www.g2.com/discussions/what-is-oracle-field-service) - [What is IFS FSM?](https://www.g2.com/discussions/oracle-field-service-cloud-what-is-ifs-fsm) - [What is SAP field service management?](https://www.g2.com/discussions/what-is-sap-field-service-management) - [What is Oracle Field Service Cloud?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud) - [View Oracle Field Service Cloud pricing details and edition comparison](https://www.g2.com/products/oracle-field-service-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+11%3A50%3A43+-0500&secure%5Bsession_id%5D=0e6f236f-afdc-4f53-bc6a-ccf6718f10f3&secure%5Btoken%5D=8847caee8d341d9271f1007bc25bc6ff3895499d0d7cb777ab811e445f036e5b&format=llm_user) ## Oracle Field Service Cloud Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Oracle Field Service Cloud Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (972 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (267 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) - 3.9/5.0 (151 reviews)