--- title: ServiceNow Field Service Management Reviews meta_title: 'ServiceNow Field Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 170 reviews by the users' company size, role or industry to find out how ServiceNow Field Service Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 170 scale: '5' date_modified: '2026-09-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceNow Field Service Management Reviews **Vendor:** ServiceNow **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 170 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About ServiceNow Field Service Management ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems. For organizations that have tried to solve field service with point solutions, or with AI investments that haven't added up to operational outcomes, FSM is the workflow layer underneath it all: one audit trail, one governance layer, and AI agents that finish the work. Built for field service across telecom, manufacturing, technology, healthcare, public sector, retail, and beyond — designed for leaders running field service at volume, where the cost of a missed SLA or a repeat truck roll lands immediately and the margin for manual coordination has run out. Predict and prevent Monitor asset health in real time, identify failure risks before they surface as breakdowns, and automatically trigger maintenance — with the right technician, skills, and parts already matched — through the same platform that handles scheduling, dispatch, and close-out. The prediction and response are connected. Unplanned downtime drops. Emergency dispatches disappear. Autonomous scheduling and dispatch AI agents match every job to the right technician, skills, and parts — and reoptimize continuously as conditions shift. Cancellations, absences, urgent inbounds, last-minute callouts: the board adjusts and qualified replacements surface in real time, from mobile, without a dispatcher manually rebuilding around every exception. SLA commitments hold without adding headcount. AI-guided field execution Technicians arrive with a complete brief — customer history, asset record, parts confirmed. On site, AI agents guide crews through diagnostics and unfamiliar repairs. At close-out, work orders, parts consumed, and asset updates are captured automatically through voice, image, and contextual prompts. First-visit resolution stops being a target and starts being the standard. Continuous asset intelligence Every completed job writes back to the asset record automatically — parts consumed, work performed, follow-on needs flagged — without a technician updating a separate system after the fact. Service history stays current, maintenance plans reflect what actually happened in the field, and the data driving future scheduling, parts planning, and contract renewals reflects reality. The record is never behind the work. Blended workforce management Third-party contractors work through the same workflow as direct employees — same dispatch, same mobile experience, same close-out process. Recruit, onboard, and deploy extended teams at scale as demand shifts, without losing visibility or control. Contractors aren't bolted on the side; they're part of the same operation. Dispatchers move from firefighting the schedule to shaping capacity. Technicians close more jobs on the first visit and spend less time on paperwork. Service leaders have real-time visibility into performance, quality, and cost across the operation. And field service stops being a constraint on the business — it becomes the thing the business can actually rely on. ## ServiceNow Field Service Management Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **real-time visibility** in ServiceNow Field Service Management, enhancing coordination and operational efficiency. (17 reviews) - Users value the **clarity and efficiency** in scheduling, enhancing accountability and productivity across operations. (15 reviews) - Users appreciate the **ease of use** of ServiceNow Field Service Management, benefiting from its intuitive setup and workflows. (14 reviews) - Users appreciate the **seamless integration** of ServiceNow Field Service Management, enhancing collaboration and operational efficiency. (13 reviews) - Users value the **seamless integrations** within ServiceNow FSM, enhancing overall efficiency and project management across modules. (11 reviews) - Users appreciate the **great interface for data management** in ServiceNow Field Service Management, ensuring secure and efficient record handling. (10 reviews) - Users value the **tracking efficiency** of ServiceNow Field Service Management, enhancing task management and real-time progress visibility. (10 reviews) - Workflow Efficiency (6 reviews) - Easy Implementation (5 reviews) - Users value the **user-friendly interface** of ServiceNow Field Service Management, significantly enhancing team efficiency and ease of use. (5 reviews) **What users dislike:** - Users find the **learning curve steep** , making routine tasks cumbersome and slowing down operations for support teams. (17 reviews) - Users note the **complex initial setup and slow performance** in ServiceNow Field Service Management, affecting user experience. (12 reviews) - Users find the **licensing costs high** , making ServiceNow Field Service Management less affordable for smaller teams. (11 reviews) - Users face **setup difficulties** in ServiceNow Field Service Management, as initial configuration can be complex and time-consuming. (10 reviews) - Users find **customization difficulties** in ServiceNow Field Service Management due to its steep learning curve and complex configurations. (7 reviews) - Users often experience **slow performance** with ServiceNow Field Service Management, especially when managing large volumes of work orders. (7 reviews) - Users feel the **mobile limitations** hinder efficiency, emphasizing the need for better support for on-the-go teams. (4 reviews) - Form Design (3 reviews) - Users express frustration over **poor support** and limited adaptability for managing complex, unstructured solutions. (3 reviews) - Pricing Issues (3 reviews) ## ServiceNow Field Service Management Reviews ### 1. Great for Tracking Technician Progress and Keeping Workflows Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Field Service Management?** This field service management platform has been great for our field service technicians, especially when it comes to tracking their progress and keeping their workflow organized. **What do you dislike about ServiceNow Field Service Management?** So far, I haven’t come across much—if anything—that I don’t like. I’m still fairly new to it, but my experience has been positive up to this point. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Keeping track of facilities work orders has been much easier. Field service management has helped me track and implement work orders more consistently, so nothing gets missed. ### 2. Easy Setup and Automation for Repair Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy G. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 23, 2026 **What do you like best about ServiceNow Field Service Management?** I love that ServiceNow Field Service Management removes the hassle of assigning technicians to jobs. The dynamic scheduling is a standout feature for me. It's easy to use and the automation is great. The initial setup was very easy and intuitive. **What do you dislike about ServiceNow Field Service Management?** Nothing **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** ServiceNow Field Service Management removes the hassle of assigning technicians to jobs with its easy-to-use, dynamic scheduling and great automation. ### 3. Schedule and Dispatch automatically! **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno K. | ServiceNow System Analyst **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Field Service Management?** The automatic dispatching tools can get your dispatchers freed to actually handle more problematic situations. **What do you dislike about ServiceNow Field Service Management?** Can be a little tricky to configure and tweak for maximum optimization. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Automatic scheduling and dispatching as well as planned work management. ### 4. Powerful FSM solution that transforms field operations despite initial complexity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 22, 2025 **What do you like best about ServiceNow Field Service Management?** The intelligent automated scheduling and dispatch optimization stands out most. As a developer working on FSM implementations, I appreciate how the platform uses AI to assign the right technician based on skills, location, and availability, which significantly improves first-time fix rates. The unified platform approach is exceptional, everything from work order management to inventory tracking integrates seamlessly with other ServiceNow modules like ITSM and CSM. **What do you dislike about ServiceNow Field Service Management?** The most challenging aspect is the steep learning curve and complex initial configuration, particularly the work order state flows which are legacy components that can be difficult to understand and modify. The system can experience performance issues during peak usage times, and some of the FSM specific configurations require deep technical knowledge that isn't well-documented. The complexity of customizations can lead to maintenance challenges during platform upgrades, and the mobile app occasionally has connectivity sync issues in areas with poor network coverage. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** ServiceNow FSM is solving critical operational inefficiencies that were hampering our field service delivery. The intelligent automated scheduling eliminates manual dispatching errors and optimizes technician assignments based on skills, location, and availability. This has dramatically improved our first-time fix rates with proper FSM implementation. The platform provides real-time visibility into work orders, technician locations, and asset status, which was previously scattered across multiple systems. For developers like me, the unified platform architecture means easier integrations and maintenance compared to managing disparate field service tools. The mobile-first experience has empowered our technicians with offline capabilities and instant access to customer history, resulting in faster issue resolution and reduced administrative burden. ### 5. Smooth and easy Software **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel M. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Field Service Management?** The ability to work as a Tier 2 and Tier 3 support teams. **What do you dislike about ServiceNow Field Service Management?** Filter tools sometimes not narrow down things very well. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** The ease of use and ticket system to help out our users. ### 6. FSM is efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** dillon c. **Validated Reviewer:** Validated through a business email account **Source: G2 Gives Campaign:** G2 Gives Campaign. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Field Service Management?** It ties in perfectly with ITOM ITAM and ITSM and allows for efficient improvements and better customer experience. **What do you dislike about ServiceNow Field Service Management?** Integration can be difficult when you don’t know the product well **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** It creates efficient solutions for customer experience. ### 7. Centralized Platform with Potential **Rating:** 3.5/5.0 stars **Reviewed by:** staicy s. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Field Service Management?** I like the idea of a centralized platform that brings together the different service modules. **What do you dislike about ServiceNow Field Service Management?** Nothing at this point **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** I anticipate ServiceNow Field Service Management will provide a centralized platform, bringing together different service modules. ### 8. Not Enough Context Provided About the Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 16, 2026 **What do you like best about ServiceNow Field Service Management?** I am not sure what is it about can you share more context **What do you dislike about ServiceNow Field Service Management?** You did not share much about your service you reached out asking for survey **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Again iam not sure I think you should share more info ### 9. The Best Product on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Leo B. | Internship in Hardware Asset Management **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Field Service Management?** Schedule optimization and Dynamic scheduling. Also the auto assign function Haingärtner DS rules **What do you dislike about ServiceNow Field Service Management?** Some functions/documentations are Not transparently documented That SO cannot be customized so much **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Cost reduction, eficiencia of Field agents and tasks ### 10. A comprehensive tool for engineer work management **Rating:** 4.0/5.0 stars **Reviewed by:** Wai Hung L. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Field Service Management?** Enables clear tracking of work and assignment to engineers using mobile app **What do you dislike about ServiceNow Field Service Management?** Better integration support with SAP for logistics and stock lookups **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Provide capability to enable us to deliver our core hardware maintenance services ### 11. Essential tool for service management with high reliability **Rating:** 4.5/5.0 stars **Reviewed by:** Ariane P. | Analista sênior, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** December 18, 2025 **What do you like best about ServiceNow Field Service Management?** I especially like the automation capability and the configurable reports, which make it easier to track team performance. **What do you dislike about ServiceNow Field Service Management?** Although it is a very comprehensive platform, ServiceNow has a steep learning curve, especially for new users. Some configurations and customizations require advanced technical knowledge. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** ServiceNow solves the problem of lack of organization, standardization, and visibility in the management of service requests and processes. ### 12. Unified Field Service Management That Boosts Efficiency and Service Delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 28, 2025 **What do you like best about ServiceNow Field Service Management?** ServiceNow Field Service Management stands out for its ability to unify work order management, scheduling, and mobile workforce operations on a single platform. The real-time visibility, strong automation capabilities, and seamless integration with other ServiceNow modules help improve efficiency, reduce downtime, and enhance service delivery. **What do you dislike about ServiceNow Field Service Management?** The platform can be complex to configure and customize, especially for organizations without prior ServiceNow experience. Initial setup and licensing costs can be high, and some advanced features require additional modules, which may increase overall implementation time and cost. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** ServiceNow Field Service Management solves challenges around inefficient scheduling, limited visibility into field operations, and disconnected service processes. By centralizing work orders, automating dispatch, and providing real-time updates from the field, it improves response times, reduces operational costs, and helps deliver a more consistent and reliable service experience. ### 13. End-to-End Visibility with Real-Time Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Kashish C. | QA, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** December 29, 2025 **What do you like best about ServiceNow Field Service Management?** I like the end-to-end visibility that ServiceNow Field Service Management provides into field operations. In addition to overall visibility, I find the real-time status updates, seamless integration with other service modules, and centralized work order tracking especially effective. It helps me track and manage technicians' work with improved coordination, reducing follow-ups and ensuring a smooth workflow. **What do you dislike about ServiceNow Field Service Management?** The setup is complex. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** I use ServiceNow Field Service Management to plan, assign, and track field technician work with real-time visibility, efficient scheduling, and mobile updates. It centralizes field operations, reducing follow-ups, smoothing workflow, and improving overall coordination. ### 14. So far so good! **Rating:** 3.0/5.0 stars **Reviewed by:** Sandi A. | Application Systems Analyst **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Field Service Management?** We see a lot of potential and are excited! **What do you dislike about ServiceNow Field Service Management?** The transition has been hard because it’s a very different system **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Preventative maintenance will be easier with improved tracking ### 15. User-Friendly with Great Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Hassan G. | Facility & Asset Management Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 19, 2026 **What do you like best about ServiceNow Field Service Management?** I like the consistency of ServiceNow Field Service Management. It's more user-friendly and integrates well with other systems, making things easier for me. **What do you dislike about ServiceNow Field Service Management?** The design may be a bit lacking, and setting up security roles can be challenging. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** ServiceNow Field Service Management gathers maintenance information efficiently and facilitates easier, user-friendly integration with other systems. ### 16. Connect the field to deliver outstanding customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander K. | VP Business Development ServiceNow **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Field Service Management?** Route optimization and work order documentation **What do you dislike about ServiceNow Field Service Management?** The benefits of AI are yet to be explored and the pricing is really high **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** It optimizes staff utilization and governance ### 17. Dispatcher Management That Supports Field Service Techs **Rating:** 4.5/5.0 stars **Reviewed by:** Suman S. | Vice President, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Field Service Management?** Dispatcher management and field service technicians. **What do you dislike about ServiceNow Field Service Management?** The Dispatcher Management UX is not very helpful to the technicians **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Its is helping to do the field work to complete the orders ### 18. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Sankalp B. | Software Engineer , Computer Software, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Field Service Management?** User friendly and quick and effective for everything **What do you dislike about ServiceNow Field Service Management?** Nothing as of now it was really great to use **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** User friendly and quick and effective for everything ### 19. Combined several systems into 1 **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Field Service Management?** My organization was able to take 3 different applications and merge them into 1 using the ServiceNow platform. The process streamlining is the best. **What do you dislike about ServiceNow Field Service Management?** You can’t add multiple assets to one WO. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** It is helping solve the sometimes inefficiency that occurs in the FSM atmosphere. The tools we’ve given our field techs and dispatchers have given them more autonomy to perform their job functions. ### 20. Easy to Use and Great for Helping Customers and working with users **Rating:** 5.0/5.0 stars **Reviewed by:** sam a. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Field Service Management?** Ease 0f use and easy way to help customers **What do you dislike about ServiceNow Field Service Management?** There is nothing to dislike about ServiceNow field service managament **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** No problems about service nowfieldd servicemanagament ### 21. Great for dispatch and rounds work **Rating:** 5.0/5.0 stars **Reviewed by:** ingrid b. | Product Manager Business Applications **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Field Service Management?** Mobile app is great for dispatching and rounds log work **What do you dislike about ServiceNow Field Service Management?** Hard to configure, steep learning curve. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** For data center ops and mission critical work ### 22. Real-Time Tracking Enhances Field Service Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Supriya K. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 11, 2025 **What do you like best about ServiceNow Field Service Management?** I like how ServiceNow Field Service Management enables fast communication between office and field workers. I also appreciate how it tracks jobs in real time, which helps ensure that customers get faster service. The real-time job tracking feature provides the most accurate real-time location accuracy. I find it quite valuable for our operations. **What do you dislike about ServiceNow Field Service Management?** The most accurate real-time location accuracy could be improved. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** I use ServiceNow Field Service Management to enable fast communication between office and field workers, and I like its real-time job tracking, which ensures customers receive faster service. ### 23. Simple and reliable Field Operations & Service Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** MD Farhan T. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** October 09, 2025 **What do you like best about ServiceNow Field Service Management?** Service now makes it easy to manage end to end service delivery as it provides real time visibility into technician schedules, work orders and customer requests, helping our team respond faster and more accurately. The automation features reduce manual work, while the mobile app keeps field technicians connected and updated at all times. **What do you dislike about ServiceNow Field Service Management?** Implementation process can be complex and requires time to align with existing systems. Some customizations need technical expertise, and initial setup costs can be high for smaller teams. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** It helps us streamline and automate the entire field operations process. Before using it, managing technician schedules, tracking work orders, and ensuring timely updates from the field were all done manually, which often caused delays and miscommunication. ### 24. Best Tool for Scheduling and Inventory Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 17, 2026 **What do you like best about ServiceNow Field Service Management?** Helps in scheduling engineer visits, inventories better than any tool in the market. Plus data on inventory quantity available at a location is also very helpful when it comes to planning. **What do you dislike about ServiceNow Field Service Management?** So far none observed. It’s been working like a charm. Able to run required reports without any issues, ticket allocation is a charm, inventory management is also very easy. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Reporting, managing scheduling, managing inventories is better than previous tools used. Previous tools used did not help with required reporting capabilities, SLA tracking was painful and inventory management was complex. ### 25. Efficient and User-Friendly Case Management **Rating:** 5.0/5.0 stars **Reviewed by:** Shricharan R. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 30, 2026 **What do you like best about ServiceNow Field Service Management?** I like the simplicity of use and how all the fields in ServiceNow Field Service Management are self-explanatory. I also appreciate the simple setup process. **What do you dislike about ServiceNow Field Service Management?** It slightly consumes time after submitting. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** I use ServiceNow Field Service Management to create cases, and it helps track all issues and their status easily. The simplicity of use, with self-explanatory fields, is a major benefit. ### 26. Excelled Platform For Team Management and FSM **Rating:** 5.0/5.0 stars **Reviewed by:** Shalini D. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 05, 2025 **What do you like best about ServiceNow Field Service Management?** Their services have very conservative models where we can easily track and manage all employee and stakeholder data and manage the project with effective modules. They provide a number of integrations that help me use their services on a frequent basis. **What do you dislike about ServiceNow Field Service Management?** We did the implementation very easily and don't have any issues. Their support team always guides with quick responses at any time. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** We were having an issue managing all our field labor data, stakeholder data, and many other pieces of information about projects, but ServiceNow FMS provides the best and cheapest solution to manage all the work in one place with a simple, easy-to-use dashboard. ### 27. Easy to Understand with Flexible Work Dispatch Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Field Service Management?** Easy to understand and the number of ways to dispatch work **What do you dislike about ServiceNow Field Service Management?** It's both positive the number of ways to dispatch work is available, since it's makes it difficult for technologically immature users **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Works for loads of use cases, and have implemented it for a number of very different customers ### 28. Simplified and Efficient Process Management **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Julia A. | Aprendiz, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** December 18, 2025 **What do you like best about ServiceNow Field Service Management?** Managing the process all in one place allows you to follow the process's life without needing to open a thousand tabs. **What do you dislike about ServiceNow Field Service Management?** For now, I haven't had any negative experiences. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** It has helped me with operational ease, task visualization, and their progress. ### 29. Powerful Solution for Manage Assets and Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Aakriti G. | IT Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 16, 2025 **What do you like best about ServiceNow Field Service Management?** ServiceNow offering the best field service management platform where we can manage our all employees data and finance related documents and manage the workflow with that very easily and hassle free. **What do you dislike about ServiceNow Field Service Management?** We have easily integrate them with our server and work on cloud infrastructure for best performance and results. They have satisfactory work experience on management area. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Services are reliable and hassle free that provides full control on our all reports to manage and forecast the data with finance and management seniors. The integration of ServiceNow is easy to setup and their reliability make work more smoother. ### 30. Amazing features! Best for Field Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Arnav S. | HR, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 06, 2025 **What do you like best about ServiceNow Field Service Management?** They are having very great interface where we can easily manage all records regarding our all labors and working persons. They having features to upload the data on their cloud system where data is very secure and in safe hands. **What do you dislike about ServiceNow Field Service Management?** Powering up our infrastructure with their FSM management solution that gives best implementation and support to our all faculty and team members. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Switching with ServiceNow is the best part their reliability make work more reliable and hassle free for us. They provide the solution with full features and number of integration that gives value for money services. ### 31. Mobile App Shines: Geolocated Assignments, Travel Estimates & Customer Signatures **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 20, 2026 **What do you like best about ServiceNow Field Service Management?** mobile app, WOT assignments via geolocalization, travel estimates, customer signature **What do you dislike about ServiceNow Field Service Management?** It will be great to have a configurable Next Business Day SLA approach, as the OOB one does not fit 100% on our FSM and ITSM model **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Managed Service Provider, so delivering new kits, replacing old ones... ### 32. Reliable and comprehensive platform with room for streamlining **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2025 **What do you like best about ServiceNow Field Service Management?** ServiceNow excels at providing a robust approach to tracking requests, asset management and customer interactions. After years with Zendesk and ServiceNow, I appreciate the latter's flexibility and deep customization options which are especially useful in a B2B e-commerce environment, as our customers have customizations of our products/services and run their businesses uniquely from one another. **What do you dislike about ServiceNow Field Service Management?** The learning curve is significant, especially compared to Zendesk. Some processes feel overly complicated for routine support tasks - like direct chat back and forth with a client. This can slow down day-to-day operations, particularly for high-touch teams who just want to work quickly and efficiently. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** It helps me efficiently coordinate operations and track service requests in one place which reduces manual work and speeds up resolution. It's also handy as a platform to quickly reference past requests for the same or different client. ### 33. Easy to Use with Smooth ERP Integrations Solid **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Field Service Management?** Integrations with our ERP system and ease of use **What do you dislike about ServiceNow Field Service Management?** I don't have any specific concerns with the product it works well **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Maintaining and servicing our facilities ### 34. Streamlined Field Service Processes That Just Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Field Service Management?** It helps to provide our field service processes **What do you dislike about ServiceNow Field Service Management?** nothing it just works and we produce more output **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Faster rollouts during peak season and better transparancy ### 35. Efficient Centralization that Facilitates Service Control **Rating:** 5.0/5.0 stars **Reviewed by:** Paloma A. | Analista de produto, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** December 18, 2025 **What do you like best about ServiceNow Field Service Management?** Centralization of operations: everything is integrated into a single platform, facilitating the control of field services. **What do you dislike about ServiceNow Field Service Management?** Steep learning curve: the platform is robust, but requires time and training for efficient use. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** High cost: it can weigh on the budget, but it is offset by reduced rework, better use of the team, and meeting SLAs. ### 36. Excellent Visibility and Updates, But High Licensing Costs **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit M. | Senior Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 28, 2025 **What do you like best about ServiceNow Field Service Management?** Service now provides Full visibility from request to completion and Real-time updates for customers. This would help a lot in field works. **What do you dislike about ServiceNow Field Service Management?** Everything is good. Its just the Cost of licensing is high which makes many out of reach for the solution. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** The major problem that it solves is it gives visibility to field service personnel. Which helps in better time management and clarity of work. It also build a trust on the field engineers. ### 37. A Deep Dive Empowering Field Service Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Devuendhu N. | IT SERVICES COORDINATOR, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 03, 2025 **What do you like best about ServiceNow Field Service Management?** What I liked most about ServiceNow Field Service Management is its ability to manage, schedule and track whole process with the help of a single platform. It offers real time data analysis and ensures the process effectively from anywhere. **What do you dislike about ServiceNow Field Service Management?** There is nothing to dislike, this platform is really useful and one of the best in this FSM field. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** As an e-commerce company when a product is ordered by a customer, it is managed, tracked and then procured and then delivered with the help of ServiceNow FSM. All the processes are managed so easily with help of this platform. ### 38. ServiceNow FSM! Great Potential with a Few Trade Offs **Rating:** 4.5/5.0 stars **Reviewed by:** bharath d. | Transaction Processing Analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2025 **What do you like best about ServiceNow Field Service Management?** I love how ServiceNow integrates with other ITSM tools, creating a unified workflow. Field agents get mobile access to everything they need without switching apps. It’s a smart solution that truly empowers remote teams. **What do you dislike about ServiceNow Field Service Management?** While powerful, the platform has a steep learning curve for new users. Initial configuration and customization can be time-consuming without expert help. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** The platform resolves the challenge of scattered communication between field teams and HQ. Now, everyone works off a single system of record with real-time updates, It’s reduced errors and improved our ability to track job progress end-to-end ### 39. Service now more like streamlined field operators! **Rating:** 4.5/5.0 stars **Reviewed by:** Tenzing T. | Technical Account Manager, Computer & Network Security, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 01, 2025 **What do you like best about ServiceNow Field Service Management?** The platform offers a single place to schedule work orders, assign technicians, track progress, and ensure tasks are completed on time. honestly it couldn't get any better **What do you dislike about ServiceNow Field Service Management?** UI is too complex, might cause a brief lag when navigating here and there. Also over priced **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** For me personally being a TAM in IT business we use app engine studio to build custom apps for internal security process, IT request management, and operational workflows. ### 40. It's not bad, but it's also not the best **Rating:** 4.0/5.0 stars **Reviewed by:** Jefferson F. | Estagiário de TI, Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 22, 2025 **What do you like best about ServiceNow Field Service Management?** It is a robust and secure structure, fully trusted to store some information **What do you dislike about ServiceNow Field Service Management?** but I still encounter slowness in some stages of the software, the problem might be optimization, but I'm still not comfortable enough with it **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** The team management is great, and it benefits the demands ### 41. I was glad to attend the webinar **Rating:** 4.5/5.0 stars **Reviewed by:** Deekshith A. | ServiceNow Developer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 01, 2025 **What do you like best about ServiceNow Field Service Management?** The quick and fast response on chat for questions to resolve them and respond on the same instant as the demo **What do you dislike about ServiceNow Field Service Management?** If there was an option to allow people to talk after the full demo it would be great **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** We are using for fiber connection as a Telecom company ### 42. Great Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Siddharth k. | Senior Developer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 02, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Field Service Management?** The UI went through a complete makeover and it is far efficient and user friendly than the previous version **What do you dislike about ServiceNow Field Service Management?** No major changes required as of now but need to be in toe to toe with competitors like JIRA **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** It helps in creating CAB request, which requires many forms of approval in other software. ### 43. 4 yrs ServiceNow exp in ITSM, ITOM, FSM & AI projects **Rating:** 5.0/5.0 stars **Reviewed by:** Srikanth G. | Senior Associate Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2025 **What do you like best about ServiceNow Field Service Management?** Work order management and realtime field management **What do you dislike about ServiceNow Field Service Management?** Lacking of coordination between workorder and field agents **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Especially dashboard with all workorder and agents who all available and with workorders ### 44. Asset & Inventory Management using ServiceNow Field Service Management **Rating:** 2.5/5.0 stars **Reviewed by:** Vince M. | HR, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 30, 2025 **What do you like best about ServiceNow Field Service Management?** Automates the entire lifecycle: service request intake, work order creation, scheduling, dispatch, execution, and reporting. This reduces manual coordination and delays. **What do you dislike about ServiceNow Field Service Management?** Licensing and implementation costs are significantly higher than many competitors. Best suited for mid-to-large enterprises with budget flexibility. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Integrates with ServiceNow CMDB and asset management, so technicians know what equipment is installed, warranty status, and what spare parts are available. ### 45. Providing a streamlined experience to everyday support for field techs **Rating:** 5.0/5.0 stars **Reviewed by:** Anusha D. | Global Strategist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow Field Service Management?** Clean UI/ UX to provide clarity of what needs to get done when not sitting at a desk, and need a at-a-glance summary. You don't need to scroll through fields, columns and lists of information which helps making support services easy. **What do you dislike about ServiceNow Field Service Management?** This is a hard one, but I think the print function/ output could be improved. Not all places are willing to invest in NowMobile due to security or budget restrictions and the alternative they end up choosing is printing out. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Aligning Facility managers and field techs. With the structure provided by ServiceNow, field support coordinators can have oversight on the work done by techs, without losing visibility to the Work Order ### 46. Effortless to Use and Maintain—No Complaints! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2025 **What do you like best about ServiceNow Field Service Management?** The product stands out for its ease of use and straightforward maintenance. I found it simple to operate, and keeping it in good condition does not require much effort. **What do you dislike about ServiceNow Field Service Management?** At this stage, I have nothing in particular to highlight. Overall, it's a good product. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** The platform offers a fast environment, making it easy to manage our internal products and services efficiently. ### 47. Field Service Management Review - Ray AFCU **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Field Service Management?** We moved from nuvolo and the functionality has increased our teams efficiency 10 fold. The ease of use for our techs has been a huge help. The implementation has been very easy and Service now provides so much documentation to help speed that process. **What do you dislike about ServiceNow Field Service Management?** One thing we would have liked is to have an out of the box Workspace for our technicians. In our use case we don't utilize the dispatch portion at all, so having that workspace be more tech focused out of the box would have been preferred. We have a unique use case however. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** It provides our techs a way to easily track and manage work orders. Crucial for maintaining day to day for our employees company wide. On the management side the reporting allows us to see what issues are techs are running into, and which recurring issues are coming through. ### 48. Field Service Management in the palm of your hand **Rating:** 4.0/5.0 stars **Reviewed by:** Renee S. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow Field Service Management?** FSM is a feature rich product that has quickly responded to customer and market demands in the last 2 years. The product team is very innovative and not afraid to take risks to respond in an agile way. **What do you dislike about ServiceNow Field Service Management?** Territory management and resource allocation still needs improvement. Skill management is still labor intensive. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** It allows us to manage associates and partners in over 80 countries and multiple languages for over 1900 customers across multiple industries. The flexibility of a domain separated environment and platform integration capabilities make connecting a global workforce possible using standard processes and UX. Enabling that workforce across mobile platforms has been impactful. ### 49. When you need to send someone outside of the facility then you need FSM **Rating:** 3.5/5.0 stars **Reviewed by:** Nelson C. | Business Planning Analyst, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Field Service Management?** Ability to select a person or technician with availability then auto assign task based on business rules such as skill set and location. **What do you dislike about ServiceNow Field Service Management?** Product will cover a broad scope. Overlaps with other products **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Ability to setup auto assignment has reduce overhead ### 50. FSM is a great tool and so much better than other tools out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2025 **What do you like best about ServiceNow Field Service Management?** Everything. It does everything well and we’re glad to have it! **What do you dislike about ServiceNow Field Service Management?** There are some things that we wish could be built OOB rather than us configure it but overall nothing jumps out too much. **What problems is ServiceNow Field Service Management solving and how is that benefiting you?** Dispatching, inventory, capacity, schedules, work orders, and many more! ## ServiceNow Field Service Management Discussions - [What is ServiceNow Field Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-field-service-management-used-for) - [View ServiceNow Field Service Management pricing details and edition comparison](https://www.g2.com/products/servicenow-field-service-management/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-12+07%3A45%3A45+-0500&secure%5Bsession_id%5D=a613888c-dd29-483c-a679-bff9d8d8b01d&secure%5Btoken%5D=954aab642f9228733612412fd6f371887262be7cfc4c5ce2acbe3ecee4277d62&format=llm_user) ## ServiceNow Field Service Management Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceNow Field Service Management Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (979 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,794 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews)