AdvancedBilling Reviews & Product Details

AdvancedBilling Overview

What is AdvancedBilling?

AdvancedBilling: Drive revenue with ease. All the tools you need to manage your A/R and claims processes in one database. Our robust clearinghouse automates manual processes and improves workflow. ClaimsCenter gives you auto-generated worklists, claims tracking & centralized billing. Easily identify issues with ClaimInspector that automatically scrubs claims for potential errors. Results are astonishing with nearly 100% first-pass claim acceptance. Healthier practice = healthier patients.

AdvancedBilling Details
Product Description

AdvancedBilling allows you access to crucial patient information and control the patient scheduling process from a single screen as well as manage patient demographics, referral information, insurance coverage, check-in, and more.


Seller Details
Seller
AdvancedMD
Company Website
Year Founded
1999
HQ Location
South Jordan, UT
Twitter
@advancedmd
42,361 Twitter followers
LinkedIn® Page
www.linkedin.com
613 employees on LinkedIn®
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AdvancedBilling Reviews

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The platform communicates with our EMR, so that was a good thing. Review collected by and hosted on G2.com.

What do you dislike?

The basics for billing are there, yet there is a lot that needs to get done that still requires us to have staff handle billing on our end. We were told to expect that all our billing needs would be met, that was not the case. We’ve had multiple changes to the person on their end responsible for our account. The call center had our patients on hold for as long as 45 minutes and we finally had to stop using that aspect of the service, we have felt as though there has been no support. We have to find the errors, in multiple years there has been no account review to find zero pays or accurate reimbursement from carriers; we have to do it ourselves. Not at all what we expected from our sales reps presentation. I have seen no efforts to make changes that benefit a business, ideas to improve their platform for their clients have been given. Nothing has changed. Any corrections we have to fix and email them to reprocess. I’ve met with other vendors that offer more business support, input carrier contracts, verify reimbursement is appropriate; so bi-annual scrubbing of claims to resubmit zero pays, etc. for less than what we pay. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Know exactly what needs you have, write them down, and get all their promises to meet those needs in writing. Not in their standard contract, in that contract there isn’t much offered. The sales rep will promise the moon, you’re getting the grass. Be prepared and assertive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The claim gets billed, the system applies electronically the carriers response is applied. That’s it. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use. Makes everyone's job so much easier. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. Luv it. This allows employees to get it done! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get it. You will not regret it!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allows timely billing and reduces work time Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ODBC connection is absolutely awesome. I can use T-SQL to create reports that most PM system reporting features can't come close to. Advanced Insight (built-in BI tool) is pretty nice itself, but it can't compare to the ODBC. Review collected by and hosted on G2.com.

What do you dislike?

It is INSANE that a client can't "lock down" payment "deposit dates". The practice management (billing) software I've used in the past allowed you to balance the day's activity to your bank account THEN lock those "deposit dates" down. Unfortunately, AdvancedMD allows users to change the deposit date at any point during the life of a payment. This makes bank reconciliation a nightmare. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely purchase the ODBC access. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Their great access to the data makes reporting VERY simple. Even if their built-in BI tool (Advanced Insight) doesn't allow access to specific data intersections, I can usually figure things out using MS SQL. Their lead intraoperations resource (Chris Schell) is insanely knowledgeable - he's been a HUGE help with regards to integrating with our BI tool and general ad hoc reporting. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

this product gets the job done. it gives us exactly what we need to bill efficiently. hardly any issues. would recommend to any practice for billing. Review collected by and hosted on G2.com.

What do you dislike?

there’s an occasional lag in the system and it requires a reboot. also training and explaining what’s needed can be unclear sometimes so it requires extra attention Review collected by and hosted on G2.com.

Recommendations to others considering the product:

definitely just go for it. it’s worth it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

billing quickly. which was a problem beforehand but now it’s quick and easy and it benefits the company and customers. Review collected by and hosted on G2.com.

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Brand Journalist
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This software is web-based, so you don't have to pay maintenance or hardware fees. Everything you need is included and in one place. It has improved the billing process by 200%. Review collected by and hosted on G2.com.

What do you dislike?

Learning the software is very difficult and time-consuming, and can be confusing at times. I would appreciate an improved training section of the software to make this easier. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time to properly learn and understand the software. Once you know what you're doing, this software will save you time and make your life much easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving billing issues. While the initial setup and learning are time-consuming, once you get the hang of it, this software really streamlines the billing process and saves time down the road. By spending less time on billing, I can focus on other tasks in the same amount of time as billing used to take. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease of use in the system. Pressing F1 on any screen to get help or to learn how to do/use Review collected by and hosted on G2.com.

What do you dislike?

The updates without notice. Having to pay a fee for every little thing. Some reports or things that should be free, isn't, and is very pricey. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best billing software! Very easy to use and learn!!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Receiving electronic payments and remittances quickly without having to wait for mail from the provider to post or correct. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked that it was 1 system that you could input charges and bill from. It scrubbed your claims, and you knew from the same system if you had any errors that needed to be fixed. Review collected by and hosted on G2.com.

What do you dislike?

Not much to dislike, sometimes if i went back into a claim it would automatically send out a duplicate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

N/a Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the recent spring 2017 update that they have implemented in their interface. It has brought checking in patients as well as tracking billing statements easy to see. I like how there is now a pop up for co-pays at the first hover over each patient. Review collected by and hosted on G2.com.

What do you dislike?

There is too many times where the servers have crashed and customer service response has been giving us the wall. Also when we have to manually fix the errors which can easily be created with some changes are frustrating. There are also recurring errors that delete progress which is quite unacceptable. Lag time is close to dial up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider other option before approaching this software. The customer service is as slow as their system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unfortunately I have not had the most pleasant experience with this software. There are benefits with the new update that was implemented spring 2017 and it was fantastic with patient recalls and showing patient just by hovering over the selected patient. Review collected by and hosted on G2.com.

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MEDICAL ASSISTANT
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The program is extremely detailed down to the filters. There are several ways to manuever around rhe program some easier than others. I love the extras like claim lookup options and how the claim and insurance is in real time. Review collected by and hosted on G2.com.

What do you dislike?

It is in some cases TOO DETAILED and technical. Unless you adjust the program to exactly what i want to see every claim that does not meet rhe criteria preset will kick back. Also ro many options for looking up patients and does not migrate updates from EMR TO ADVANCED MD *in real-time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have enough computer experience to set up the filters and your good to go Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increased in collections and claim receivables. Review collected by and hosted on G2.com.

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HR Generalist - People Analytics
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

One of the best features so far from Advanced MD is the customer service. You may sometimes need to wait for a call back from support to solve an issue, but normally this is not long, and the solution is quick to solve the problem. Review collected by and hosted on G2.com.

What do you dislike?

A confusing aspect when we implemented the program with the different tiered level packages for the software packages. You need to make sure you have good communication with your sales representative to make sure that the package level you will be receiving gives you the access that you will be needing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It would be nice to clean up the tiered software packaging. It can be somewhat confusing if you do not have a detailed and thorough sales representative walking you through the purchasing and implementation process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The software and billing processes provide amazing customization which support faster payments and cleaner claims being sent out for processing. Also, we have not found any issues with the reporting capabilities. Review collected by and hosted on G2.com.

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Owner
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

There's a lot I like - and the best is the CBO function that allows me, from one login, to view all of clients at once - I can easily and effortlessly run roll-up reports. The dashboard shows the overall results of my business and I can easily click down to see individual clients. This makes the overall management of our growing firm (over 50 practices nationally) very straightforward. Review collected by and hosted on G2.com.

What do you dislike?

Frankly, there isn't much that I dislike. I think the biggest issue we've encountered is that we often times seem to know more about how the system works as it pertains to medical billing than the support team at AdvancedMD. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yes - i would definitely recommend this package. it is a solid company, being owned by ADP. The team is strong, and they are continually looking for ways to improve the product and have it be a more powerful tool for the user community. As a billing service, it has been fantastic. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reporting, reporting, reporting - we need to get cogent data quickly both for internal management and for managing our clients productivity. The strength of the ad-hoc reporting tool AdvancedMD has recently rolled out has made that really strong. Review collected by and hosted on G2.com.

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President
Medical Practice
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a true browser-based cloud application so it can be reliably accessed anywhere that has internet access. It is easy to use for our billers who are currently managing the billing and receivables management for over 50 Ophthalmology practices. But perhaps the best feature for me is the robust reporting capabilities, both standard reports and the custom reporting package. Review collected by and hosted on G2.com.

What do you dislike?

Nothing that I can pinpoint. It is reliable and economical. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get references for similar practices and visit those reference practices to observe the system being used (same recommendation for evaluating any practice management software) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As an outsourced billing service, the cloud access is key, as it allows both our staff and our clients to utilize the system in a way that is cost-effective for us and supports our business model. Implementing new client practices is fairly seamless, and our clients find the system easy to learn and use for the pieces of the business process for which they are responsible (patient registration and scheduling). The system is tightly integrated with the claims clearinghouse (Relay Health), allowing for efficient payment-posting and access to EOBs. Review collected by and hosted on G2.com.

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Physician
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I am able to see a patient, complete my note, create a charge sheet, and submit it to the "billing" side (PM) all in one setting. At the end of the day I am able to review all the charges that were previously submitted to the PM side and take corrective actions that were recommended by the PM side. The bills are then submitted to the insurance carrier knowing that I have done the billing correctly. Review collected by and hosted on G2.com.

What do you dislike?

It is difficult for a beginner to understand navigating through different windows in the PM. It is not as intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easily ties to the EHR Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has shaved off alot of fat from the practice. It does the PQRS effectively. MU2 has been a challenge but we have met the requirement. Review collected by and hosted on G2.com.

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Director of Client Services / HR
Management Consulting
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a very user friendly software from the front office to the billing. AdvancedMD is always reviewing feedback and continually releasing upgrades to the system on a regular basis. Review collected by and hosted on G2.com.

What do you dislike?

There really isn't much to dislike. I do wish they had better audit reporting on the admin level privileges when it come to master files. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Since its a cloud based system the low cost and ease of access is wonderful and the reporting features are outstanding, We are able to drill done and get finite reporting which allows us to manage productivity in a masterful way. Review collected by and hosted on G2.com.

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