--- title: CareVoyant Reviews meta_title: 'CareVoyant Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 95 reviews by the users' company size, role or industry to find out how CareVoyant works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 95 scale: '5' date_modified: '2026-09-23' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # CareVoyant Reviews **Vendor:** CareVoyant **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 95 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About CareVoyant CareVoyant for Home Care is an integrated enterprise-scale software platform for Home Health Care Agencies offering one or more home-based services – Private Duty Home Care, Private Duty Nursing, Non-Medical, Personal Care, Home and Community Based Services (HCBS), and Home Health - under ONE Patient and ONE Employee making it a Single System of Record. CareVoyant functions - Intake, Scheduling, Clinical, Financial, Care Coordination, Reports and Dashboards – improve operational efficiency and bottom line of your home health care agency by eliminating duplicate data entry, streamlining workflow, improving quality of care, and optimizing reimbursement. CareVoyant Scheduling is an integrated and easy to use tool for Home Health Care Agencies. It maximizes the use of your field employees, optimizes payroll cost, and improves the bottom line. Scheduling is integrated with authorization and clinical ensuring compliance. Shift Offer, Shift Differential, Split Shift and Overtime make scheduling intuitive for Private Duty Home Care, Private Duty Nursing and Non-Medical Home Care Agencies. CareVoyant integrated and easy to use clinical functions allow home health care agencies to create Plan of Care and OASIS from the data collected at POC. Care Plan links to follow up visits ensuring compliance. eMAR, eTAR, and Electronic Continuous Care Flow Sheets will meet the requirements for Private Duty Nursing Home Care. CareVoyant CV Mobile is a powerful, simple, easy to use and integrated platform to meet disparate EVV requirements for multiple states. CareVoyant will send EVV data to all state EVV aggregators through a standard interface. EVV integration will billing will prevent claims being submitted without EVV data. CareVoyant handles complex billing requirements for Medicare, Medicaid, Insurance and Private Pay for home health care and private duty home care agencies. CareVoyant reports and dashboards put real time information at your fingertips to effectively manage your home health care agency. Option to customize and schedule reports will proactively get the information to your inbox. Agencies can modify clinical forms while creating custom alerts and reports. eFax, Family Portal and Employee Portal provide care coordination. Open architecture provides scalability and configurability for your home health care agency. ## CareVoyant Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **knowledgeable and patient customer support** of CareVoyant, enhancing learning and user experience. (5 reviews) - Users find CareVoyant to be **extremely easy to use** , enhancing efficiency and facilitating quick learning for new hires. (3 reviews) - Users highlight the **ease of use** of CareVoyant, making training and charting simple and efficient. (3 reviews) - Users praise the **easy and convenient Medicaid billing** with CareVoyant, enhancing their overall experience. (2 reviews) - Users commend the **support staff's professionalism** , noting their helpfulness, patience, and friendliness in implementations. (2 reviews) - Comprehensive (1 reviews) - Customizability (1 reviews) - Users value CareVoyant's **customization capabilities** , enabling tailored solutions for diverse branches and unique operational needs. (1 reviews) - Users praise CareVoyant for its **efficiency in documentation and essential functions** , streamlining care and billing processes seamlessly. (1 reviews) - Features (1 reviews) **What users dislike:** - Users find that **frequent updates** can complicate their experience, making it difficult to keep up with changes. (2 reviews) - Users express frustration with **limited features** , such as lack of patient templates and cumbersome medication management. (2 reviews) - Users experience **poor customer support** with CareVoyant, often facing miscommunications and unresolved issues during implementation. (2 reviews) - Users appreciate the **billing issues** with CareVoyant, which can lead to confusion and frustration during payments. (1 reviews) - Users often find **complex navigation** in CareVoyant, making simple tasks and report customization frustratingly difficult. (1 reviews) - Data Management Issues (1 reviews) - Implementation Challenges (1 reviews) - Inefficient Reporting (1 reviews) - Limited Access (1 reviews) - Limited Customization (1 reviews) ## CareVoyant Reviews ### 1. Care Voyant review **Rating:** 5.0/5.0 stars **Reviewed by:** Paige T. | DON of PDN, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 23, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** Care Voyant is very responsive to questions we have regarding the system. When the system works as intended it is very user friendly and easy to navigate. Schedule view is easy to read and I like that you can view a month at a time. **What do you dislike about CareVoyant?** When upgrades happen, there are usually glitches that we have to work through. Some parts of the system are still a work in progress and Care Voyant is working hard to get those things addressed **What problems is CareVoyant solving and how is that benefiting you?** Being able to see in actual time if nurses have clocked in or not. Being able to monitor authorizations and not going over the authorizations. Looking at nurses documentation whenever I need to. **Official Response from Monica Pasupathy:** > Thank you for your review, Paige! It's been a pleasure working with you and your organization, and we always appreciate your trust and feedback. ### 2. CV is innovative! **Rating:** 4.0/5.0 stars **Reviewed by:** Britni H. | Billing & Collections Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 19, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** I like that Carevoyant is innovative and constantly updating as things are changing in the industry. Small and close knit group with a lot of knowledge. All requests are taken into careful consideration. **What do you dislike about CareVoyant?** Reporting is my least favorite part of CV as we like to have the ability to customize and create reports that are most tailored to our needs. For example, our control wants a specific looking report for AR and we have not yet been able to produce that for them. This document would also be used for reporting and auditing. Sometimes there are too many buttons to click to get to a simple task. **What problems is CareVoyant solving and how is that benefiting you?** Carevoyant has allowed me to automate quite a few parts of my job and I hope to be able to continue to do that as things eval. **Official Response from Monica Pasupathy:** > Britni, thank you for your feedback and positive comments! CareVoyant is continuously looking for suggestions on improving the reports. Please contact our support team for the specific report you're looking for, and we will queue that up for an enhancement. ### 3. Streamlined Claims Management with Room for Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Luis P. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 15, 2026 **What do you like best about CareVoyant?** I like how CareVoyant has all the claims summarized into one single program, making it very helpful since we work with a lot of companies and insurances. It really streamlines everything for us and reduces workload. The ability to resubmit claims and handle all reports directly, including unpaid and rejected claims, is very helpful because we can manage everything in one place and on time. **What do you dislike about CareVoyant?** The information about the claims could be improved, like the AI eligibility tool doesn't always give the full information on why a claim is denied. Also, the initial setup wasn't easy for me. I needed about a month of training from our IT team, and I find the system hard to read because it's not very friendly. **What problems is CareVoyant solving and how is that benefiting you?** I use CareVoyant to streamline claim submissions for multiple insurances through one interface, making it easier to manage and handle claims efficiently. It helps reduce workload with features like resubmission and detailed reports. ### 4. Customizable Reports, but Navigation and Frequent Updates Can Be Challenging **Rating:** 3.0/5.0 stars **Reviewed by:** Hailey H. | EHR Assistant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about CareVoyant?** I like the customizable reporting capabilities! **What do you dislike about CareVoyant?** It can be a challenge to navigate and it seems there are a lot of updates going in lately that require a huge team to test before being able to apply it. **What problems is CareVoyant solving and how is that benefiting you?** They have been working with us hand in hand to fix a “total times” issue. So far nothing has worked but I know how hard everyone is trying!! ### 5. CareVoyant: User-Friendly and Always Adding New Features **Rating:** 5.0/5.0 stars **Reviewed by:** Marie J. | Electronic Health Records Specialist , Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** I like that CareVoyant is very user friendly and they are always coming up with new features. I'm especially excited for the new AI and automation modules that are coming soon! **What do you dislike about CareVoyant?** The coding tends to break, which makes certain billing tasks difficult to complete and can cause delays. **What problems is CareVoyant solving and how is that benefiting you?** I'm really excited about the new automation coming soon ### 6. Great Features, but Slow Tech Support Response Times **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 10, 2026 **What do you like best about CareVoyant?** I like that it offers a wide range of reports and features, which makes it feel more complete and useful. **What do you dislike about CareVoyant?** UI / UX The Desktop Layout: The core office platform relies on a legacy, window-heavy interface that can feel cluttered and intimidating. Working across multiple open tabs, nested menus, and dense data fields often requires structured employee training to navigate efficiently. The Mobile App: In contrast to the desktop experience, the CV Mobile app for field clinicians is noticeably cleaner. Point-of-care documentation, shift check-ins, and clinical charting are organized logically, which helps field staff complete notes accurately. Workflow Bottleneck: Basic data entry can feel rigid. Small interface quirks—such as unintuitive tab-key routing between fields—slow down rapid input for administrative office staff. AI / Intelligence Compliance Automation: While CareVoyant does not include conversational generative AI assistants, it performs strongly in algorithmic intelligence and automated billing guardrails. Workflow Impact: Before a bill is generated, the system automatically cross-references Electronic Visit Verification (EVV) location data, scheduling records, and clinical documentation. If a field nurse forgets to log a required metric or misses a clock-in, the system flags the issue and blocks the claim, helping prevent costly audit failures and billing clawbacks. Integrations The Single Database Advantage: The software natively brings multiple service lines into a unified system of record. When a patient moves from non-medical companion care to high-tech pediatric nursing, their demographics, authorizations, and history remain in one continuous file. State EVV Aggregators: CareVoyant offers robust, bi-directional data pipelines with state-mandated EVV aggregators (like Sandata and HHAeXchange). This reduces the need for office staff to dual-enter visit details into state portals. Rigidity: Modifying these integrations or building custom clinical intake forms is difficult. Agencies can hit a configuration wall and end up relying on the vendor for backend adjustments. Performance Data Density vs. Speed: The platform handles large volumes of concurrent scheduling and payroll data well. However, during high-traffic periods—such as Friday afternoon payroll processing—users report occasional lag or session freezes. Reporting Complexity: The reporting engine is powerful, but the setup wizard is highly technical. Pulling a customized financial report often means navigating complex query filters rather than using a modern, natural-language search builder. Pricing / ROI High Enterprise Value: CareVoyant uses a custom, quote-based pricing model geared toward mid-to-large agencies. For smaller startups, the upfront licensing, implementation, and hosting costs can be prohibitively expensive. Vendor Consolidation ROI: For complex agencies, ROI comes from eliminating duplicate software licenses. Replacing three separate platforms (one for scheduling, one for skilled clinical charting, and one for private-pay billing) with a single CareVoyant license can drive meaningful long-term administrative savings. Support / Onboarding The Learning Curve: Onboarding onto CareVoyant is a major company initiative. It can require weeks of structured training for the office team, and some agencies experience staff friction or turnover during the initial rollout due to the system’s complexity. Customer Support: Once live, the tech support team earns high marks for responsiveness and domain expertise. That said, highly customized training requests or out-of-scope technical modifications may come with additional, unexpected support fees. The Final Verdict CareVoyant trades simplicity for control. If you run a small, single-location non-medical agency, this software may feel like an over-engineered headache. But if you are an enterprise executive managing a multi-state, multi-line care agency with complex Medicaid, private insurance, and EVV compliance needs, CareVoyant provides the single-system foundation required to scale safely. **What problems is CareVoyant solving and how is that benefiting you?** Moving more things to a web-based setup has sped up the application and made it feel quicker overall. **Official Response from Kandasamy Pasupathy:** > Thank you for your feedback. UI/UX: We have been moving Desktop UI to browser for the last few years and we are almost done. As of now, most of our user facing screens and in browser and we have received positive feedback on our new UI. We are always looking improve and your feedback is welcome. Clinical Assessment Builder: We are planning on rewriting the assessment builder to make it more user friendly. CareVoyant is comprehensive integrated and configurable home care software platform for mid to large home care agencies with multiple lines of services. Even though it takes longer to initially configure the platform, it pays off at the end by making the operations more efficient. With that said, we are working on improving the process to make it easier and shorter to implement. Once again, thank you for your feedback. We will continue to make improvements to the product and the implementation process. ### 7. Easy Paperwork Tracking, but Reports Take Time to Master **Rating:** 3.5/5.0 stars **Reviewed by:** Caleb L. | Intake coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CareVoyant?** I like how it makes paperwork easy for tracking purposes and accountability **What do you dislike about CareVoyant?** What I don’t like is how the reports are not easy to manage but within time I think we will get to using them to their best abilities (I’m new to reports) **What problems is CareVoyant solving and how is that benefiting you?** Total time ### 8. Accurate Narcotics Tracking That Helps Pinpoint Documentation Errors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about CareVoyant?** The ability to log and track narcotics, this way if there is a miss document or count is off we are able to find where the error occurred and what happened. **What do you dislike about CareVoyant?** What I like and dislike is that it is web based. If there is no connection or poor connection near a patient's home, it is hard to document and sometimes unable to document. Sometimes if connection is interrupted some documentation is lost. **What problems is CareVoyant solving and how is that benefiting you?** Being compliant with EVV, ability to document real time. ### 9. Excellent Customer Service That Keeps Up With Constant Changes **Rating:** 5.0/5.0 stars **Reviewed by:** Tonetta S. | Assistant Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about CareVoyant?** They do a great job keeping up with constant changes, and the customer service is excellent. **What do you dislike about CareVoyant?** When I enter travel time or mileage, the application slows down. **What problems is CareVoyant solving and how is that benefiting you?** The electronic forms are improving, and the number of fields we can use is growing. ### 10. Customer Service not great **Rating:** 3.0/5.0 stars **Reviewed by:** raina z. | biller, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 05, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** They are not great with support. everything is on email and them walking you through how to fix something is hard and if you have a question it can take for ever for them to get back to you. **What do you dislike about CareVoyant?** I would recommend a chat feature for faster resolutions. **What problems is CareVoyant solving and how is that benefiting you?** For us they didn't really solve a specific problem. **Official Response from Monica Pasupathy:** > Thank you for your review, Raina! We appreciate and value your feedback. ### 11. Easy Web Layout and Simple Navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about CareVoyant?** Easy layout and easy to navigate through the system now that more is on the web **What do you dislike about CareVoyant?** We tend to get a lot of errors for things not working. Takes a long time to sync at times, especially after an update. **What problems is CareVoyant solving and how is that benefiting you?** Putting things on the web has been so much better. Saves a lot of time now that we don't have to go to the back office very often **Official Response from Monica Pasupathy:** > Thank you for your review! We appreciate your feedback and continued partnership as we transition our functions fully to the Web. ### 12. Easy Access Across the System, but Some Programs Feel Underutilized **Rating:** 3.5/5.0 stars **Reviewed by:** Chi P. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2026 **What do you like best about CareVoyant?** Able to understand system and access all areas easily **What do you dislike about CareVoyant?** A lot of programs not all utilized efficiently **What problems is CareVoyant solving and how is that benefiting you?** Accessibility is difficult at times **Official Response from Monica Pasupathy:** > Thank you for leaving us a review, Chi! Your feedback is very important to us. We hope you'll find CareVoyant more accessible as we move our features fully into the Web. ### 13. Feature-Rich Platform with Excellent Training and Helpful Documents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2026 **What do you like best about CareVoyant?** The variety of features available, the training seminars, and the created "helpful documents". **What do you dislike about CareVoyant?** Having to go to the Cloud base for some of the setup features. I wish there were some help documents for that site. **What problems is CareVoyant solving and how is that benefiting you?** Using the interface outbound manager and schedule manager to troubleshoot our errors helps to clean up our database. **Official Response from Monica Pasupathy:** > Thank you very much for your feedback! ### 14. Easy Setup, but Application Speed Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CareVoyant?** I like how CareVoyant captures all visits and confirms when they are completed to ensure compliance with state rules and regulations. The accessibility is great, and it's easy to use and straightforward. The initial setup was very easy. **What do you dislike about CareVoyant?** I find the speed of the CareVoyant application to be a bit of an issue. It doesn't matter what specific scenario I'm in, it just tends to be a little slow overall. **What problems is CareVoyant solving and how is that benefiting you?** CareVoyant captures all visits and confirms completion, keeping us compliant with state regulations. It's accessible, easy to use, and straightforward. ### 15. very informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 24, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** the step by step instructions. actually being able to view on the screen the steps **What do you dislike about CareVoyant?** I liked it all. she did a good job of showing the steps **Recommendations to others considering CareVoyant:** it is doing well **What problems is CareVoyant solving and how is that benefiting you?** I do the billing and I enjoy figuring out the whys of how CareVoyant works. **Official Response from Monica Pasupathy:** > Thank you for your review! We value your feedback on this year's User Conference, and hope you received answers to all your questions. ### 16. Easier Patient Lookup and Better Reports, but Speed Still Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 17, 2026 **What do you like best about CareVoyant?** larger screens and reports are nice in new version and patient lookup is much easier now. **What do you dislike about CareVoyant?** dislike the speed and payment entry page seems more complicated **What problems is CareVoyant solving and how is that benefiting you?** none that i'm aware of **Official Response from Monica Pasupathy:** > Thank you very much for your review! We take note of your feedback, and your continued partnership is vital to our mutual growth. ### 17. Everything in One Place—A Streamlined Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about CareVoyant?** Having everything in one place is so nice **What do you dislike about CareVoyant?** Sometimes it takes days to weeks to get answers from support **What problems is CareVoyant solving and how is that benefiting you?** They are solving several support tickets currently. ### 18. Very customizable but implementation takes way longer than you expect (IT Admin perspective) **Rating:** 2.5/5.0 stars **Reviewed by:** Christine P. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 18, 2025 **What do you like best about CareVoyant?** As our agency's IT Administrator, I am in CareVoyant most of the day between CV Hosting/Cloud/"Back Office"/"Main Application", CV Web/Clinical, & CV Mobile because we are still working through configuration & issues. We went live for 1 line of business in June 2025 & our other in Aug 2025. CareVoyant is very customizable which is great for our very diverse branches & unique business operations. Previously we needed an EMR for each branch which was a pain keeping 2 patient charts for shared patients. We have some overlap between our branches, but each line of business operates very differently (different services, payor sources, billing requirements, payroll policies, etc.). After a lot of configuration, we were able meet almost all of our needs (we are still configuring things). Support normally responds very timely. Even if it's just an update letting us know it's been seen & is being worked on & normally doesn't close tickets without a confirmation from the user that their response fixed our issue. So far, I have been very impressed about how they listen to & how quickly they implement enhancement requests! It's in a matter of weeks or months which is amazing compared to our previous EMRs which would take years or never. Our agency covers 10 counties in our rural community so spotty cellular service something we deal with a lot, so we love the Offline Mode option that is the exact same as the live/online site/app. One of the huge benefits of CareVoyant is that each agency gets a training/test environment at the beginning to test features & train staff & you keep the Test Environment after your Go Live to test new internal process changes, test new system features, or train new staff without affecting your live Production Environment. This allows us to provide hands on training to new staff, fix gaps in new processes, & adjust processes for new features without impacting our live data. **What do you dislike about CareVoyant?** Because CareVoyant is so customizable, implementation took way longer than expected & we were not given a realistic timeline. We had coordinated termination of our previous EMRs & were not able to push our term dates back so we couldn't push our Go Live back as far as we needed to which caused us to go live with our 1st branch when the system was not fully configured. Due to all the extra work to configure the system, we did not have enough time to create or customize provided guides or train our staff as fully as we needed to which caused a lot of additional confusion as our key implementation team was focusing on fixing critical setup & figuring out what was a training/education issue & what was a system issue. As we ran into things that needed to be configured, we also didn't have the time to internally decide if we need it customized or if we should adjust our process. We started implementation 5 months ago, we've been live for 3 months, & are still finding & fixing configuration issues. All that being said, I do truly believe this switch was worth going through this very VERY rocky implementation, so if you need an EMR that is very customizable, I do recommend CareVoyant but give yourself longer than you think your need or that CV says you need to give your agency enough time to properly configure, test, & train before your go live. We have had issues with support fixing incorrectly due to support assuming things & making changes without confirming or a change being made incorrectly because a setup change was only done in some areas of the system but not all. When you contact support, be very clear about what you need & if you want them to confirm understanding before they make changes. I'm our agency's IT Admin so as I'm getting more comfortable with the system settings & the steps that need completed, we're doing more changes in house & our support tickets are becoming more geared towards "how do I do this" instead of "please do this for us" which is also reducing those types of misunderstandings & issues. CareVoyant is in the process of moving their system from the old CV Hosting/Cloud/"Back Office"/"Main Application" system into the new CV Web & CV Mobile system so the system is still very clunky & segregated which makes it not very user friendly, but they have most things moved into the CV Web/Mobile & will start working on simplifying & combining screens once everything is in the web so the user experience will be drastically improving as features are moved. **What problems is CareVoyant solving and how is that benefiting you?** Because of all the customization abilities: *We are able to move 2 of our branches into 1 EMR under their own Facility. *We are able to fit our unique business needs (services, billing, payroll, etc.). Because we were able to implement 1 EMR for 2 of our 3 lines of business: *We don't have to keep 2 patient charts for shared patients. *Our care coordination has been streamlined & improved for all of our patients but especially for shared patients. Because we have Offline Mode is the same as the live / Online Mode: *Our field staff have minimal interruption in poor cellular areas in our rural community. *Our field & office staff don't require continued education on how to uses a backup/offline version of the system for poor service areas or outages in the field or office. Disclaimer: Ease of use as of this date is not so great (hence the 4), but as they continue to move from their old CV Hosting/Cloud system, the user interface & user experience will continue to improve. ### 19. CareVoyant is continually enhancing its CV-WEB for easier functionality and more user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 19, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** CV Web - CV Web is user-friendly and we really like how CareVoyant listens to customer suggestions for improving functionality - one of the recent great features is excel.csv and .pdf print capabilities in the Schedule Manager module. Thank you! **What do you dislike about CareVoyant?** Customer Support response time and resolution has improved - Thank you! **What problems is CareVoyant solving and how is that benefiting you?** Payroll: Daylight Savings Time (DST) - they are working on a resolution for the proper calculation of hours worked and proper overtime calculation on the DST day for the overnight schedules that fall on the DST day. The billing function for when a client has 2 insurance plans: we submit a claim to the primary insurance - primary covers a portion of the claim, the CV system does not adjust the amount so that the remaining portion is adjusted on the claim and sent to the secondary insurance company. **Official Response from Monica Pasupathy:** > We appreciate your review, and your feedback! We are working on streamlining our setup process during the transition to CV Web. Sorry for some of the hiccups you ran into. The CareVoyant Team is improving the process to avoid these problems in the future. ### 20. Carevoyant is extremely user friendly, with great customer service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus P. | Nursing Supervisor, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** I love how easy it is to use Carevoyant. Both from a nursing perspective, and from a clinical supervisor perspective. I teach how to chart on Carevoyant for new hires. They are able to quickly comprehend how to use Carevoyant. Very simple to chart accurately, and thoroughly. I love how Carevoyant has a someone answer any questions in a very timely manner via email. The turnaround is very quick. I love the layout of Carevoyant. But above all else, I love how easy it is to use. I feel like even though we are dealing with difficult subject matter, it is easy to comprehend, and to teach. **What do you dislike about CareVoyant?** It would be helpful if medicines would be alphabetized on Careplans when completing a POC/485. Currently meds only display in the order they were put in. It would be helpful if we could do everything on the web version and not have to rely on BackOffice. **What problems is CareVoyant solving and how is that benefiting you?** The problems CV is solving is getting rid of the BackOffice and fully integrating the internet version. **Official Response from Monica Pasupathy:** > Thank you for your review, Jesus! We greatly appreciate your feedback. Alphabetizing medication has been added to the enhancement queue. Please keep an eye out for our release notes to find out when this enhancement is completed! Please continue to provide feedback to help us improve CareVoyant. ### 21. Really challenging to learn via email/videos, some of us learn better face to face, in person. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 03, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** Support services are knowledgeable and patient with learners. **What do you dislike about CareVoyant?** It doesn't learn. I find myself inputting the same information over and over on patients I see frequently. Can I make patient specific templates? Medication list needs constant updating to remain current and inputting custom meds, adding additional doctors and generating census are ponderous. Maybe I just didn't absorb the training but these are my challenges. I use CV daily and constantly for assessments and skilled nursing visits. **What problems is CareVoyant solving and how is that benefiting you?** I want an EMR system that is able to span the length and breadth of private duty home health. IV services, complex wound care, anatomically accurate charting, ventilator settings and flow sheets, more room for narratives when applicable. 247 skilled nursing cases require near chronological documentation. Make it more intuitive, more carry over from previous documents. Easier to fix mistakes in the orders and medication sections. Check boxes that are just a skosh bigger and therefore easier to hit with the cursor. Easier to add physicians and medications that aren't preloaded. It seems built from accounting to the field instead of from the field to accounting. Incident reports for specific types of incidents: Theft, fall with/without injury, physical assault by patient, animal bites, vehicular accidents, etc. Please. Other than that it's perfect. **Official Response from Monica Pasupathy:** > Thank you for your review! We appreciate your feedback. CareVoyant has the ability to default information from prior documentation so you don't have to input the same information repeatedly. Regarding medications, CareVoyant has a drug database that includes most medications. Please reach out to our support team so they can help you resolve these issues and make your workflow easier! ### 22. The Most Efficient and Comprehensive Home Care Software **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy A. | PDN Director of Nursing for SW Missouri, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 24, 2025 **What do you like best about CareVoyant?** It is the most efficient and comprehensive Home Care Software that is very user friendly. The Customer Service and support team get back to you quickly and are always helpful. **What do you dislike about CareVoyant?** With all of the innovation over the last few years, I don't really have anything I dislike. **What problems is CareVoyant solving and how is that benefiting you?** We are currently switching over all of our consent forms to eforms making our admission process more efficient. **Official Response from Monica Pasupathy:** > Hi Wendy! Thank you very much for your review! We're glad you're continuing to work with CareVoyant to make our product more user friendly and innovative. Our support team truly appreciates your kind words! ### 23. It works for our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 27, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** Billing Medicaid using uploads is easy and convenient. **What do you dislike about CareVoyant?** The lack of documentation. I would rather look up my help and use Support when I have run out of options. **What problems is CareVoyant solving and how is that benefiting you?** Uploading billing and remits streamlines the whole process. **Official Response from Monica Pasupathy:** > Thank you for your review! We appreciate your feedback. ### 24. CareVoyant Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 25, 2025 **What do you like best about CareVoyant?** I like that there is an app for your phone. Customer Support is always helpful. **What do you dislike about CareVoyant?** I feel like it doesn't flow as well as I would like it to. It would be nice to add something and then it update to all pertinent fields. **What problems is CareVoyant solving and how is that benefiting you?** I think they are trying to streamline things better, which is one of the problems I seem to have. **Official Response from Monica Pasupathy:** > Hi there! Thank you for your review. We appreciate your feedback, and we will incorporate that into our future enhancements and product roadmap. ### 25. I'm having trouble when I'm in the office scanning to CV **Rating:** 4.0/5.0 stars **Reviewed by:** Debra B. | Collections Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 21, 2025 **What do you like best about CareVoyant?** I liked best when I can Scan to CV. For some reason I can scan at home **What do you dislike about CareVoyant?** The issue of not being able to scan to CV at work **What problems is CareVoyant solving and how is that benefiting you?** I do billing, and appeals and scanning the documents to CV. **Official Response from Monica Pasupathy:** > Hi Debra! Thank you for taking the time to leave a review, and for your feedback. Please reach out to our support team to see if we can resolve the scanning issue at work. ### 26. CareVoyant Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 21, 2025 **What do you like best about CareVoyant?** I like that it works well for our PDN department **What do you dislike about CareVoyant?** Figuring out which user code to use when adding new hires. **What problems is CareVoyant solving and how is that benefiting you?** It works well for our Private Duty Nursing department to schedule nurses with clients. **Official Response from Monica Pasupathy:** > Hi there! Thank you so much for leaving us a review. We're glad that CareVoyant is helping your PDN department schedule nurses with clients more efficiently. Please feel free to reach out to our support team for help with figuring out which user code to use when you're adding new hires, and include any suggestions you might have to make the process easier. We'd love to help you out! ### 27. Amazing Company **Rating:** 5.0/5.0 stars **Reviewed by:** Cherley S. | BILLING SPECIALIST, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 21, 2025 **What do you like best about CareVoyant?** Everyone is very helpful. Easy to use. Customer issues are resolved efficiently **What do you dislike about CareVoyant?** Nothing. Care Voyant is amazing. I recommend this to all Agencies **What problems is CareVoyant solving and how is that benefiting you?** Billing, scheduling, everything. **Official Response from Monica Pasupathy:** > Hi Cherley! Thank you so much for taking the time to leave us a review! Our support and implementation team appreciates your kind words. ### 28. Robust Options, Excellent Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 20, 2024 **What do you like best about CareVoyant?** I really enjoy the favorites widget on the dashboard. It makes my job more efficient so I am not wasting time searching the many options that do not apply to my day-to-day tasks. The electronic forms editor is also becoming a favorite of mine, as it makes it easier for our team to go digital in regards to forms and obtaining client signatures. **What do you dislike about CareVoyant?** I find it hard to pinpoint something I dislike about CareVoyant, I only began using it about a month ago. I have noticed some of the newer options implemented in CareVoyant tend to have some quirks and can be a bit confusing. However, speaking with their support staff about these issues always results in growth opportunities, mostly for myself, but they also get to see where things might need to be improved. **What problems is CareVoyant solving and how is that benefiting you?** CareVoyant helps our agency maintain records and compliance in the digital age. The tools and options available through CareVoyant are allowing our team a digital option that helps protect client health information and also obtain signatures at point of care with clients, in addition to schedule management for our employees. **Official Response from Monica Pasupathy:** > Thank you very much for your review! We appreciate your ongoing feedback, and our support staff is always happy to help with any inquiries. ### 29. 12 Years of CareVoyant - Hoping For Another 25 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 17, 2024 **What do you like best about CareVoyant?** First and foremost, the customer service. They spent a week with us at our office assisting with the implementation back in 2012 - it was smooth. They've been peppered with all sorts of requests and questions since that time and have never failed to offer the absolute best results. I understand that every practice and provider type is different, but for our purposes as a Prescribed Pediatric Extended Care (PPEC) center, I think it's perfect for our billing.

From scheduling, to charge/payment creation/posting, to preparing my electronic claims, as well as the configuration and customization and the slew of reporting options; it's incredibly easy to use and maintain. I understand that I've selected the "User" option, even though I would also classify as the "Administrator", but I wanted to pick that option to illustrate my familiarity with utilizing CareVoyant on a daily basis.

I've been using it for 12 years and 3 months thus far. Please, give me another 20-25 years and then we can all retire. **What do you dislike about CareVoyant?** What do I dislike about CareVoyant? Honestly? Up until this point, not a thing. Not a single thing. I'm willing to take a lower increase on my salary as a means of being able to continue using this program for billing.

That said, if you're looking for an answer, I'm just not a big fan of reviews. Nothing personal. **What problems is CareVoyant solving and how is that benefiting you?** I've seen the alternative programs that my ownership group has considered switching to. While some aspects of it may be fancy, it creates far too many problems, has far too many hands involved in it, and their customer support (and support responsiveness) is absolutely horrendous. Also, their UI is kind of obnoxious.

CareVoyant has given me, someone with really no background in Medical Billing, the ability to learn over the years and become a Managing Employee. CareVoyant has given me a career. Each year I continue to learn new things about the software to continuously make my job easier which enables me to handle a greater work load. ### 30. Private Duty Nursing, Non-Medical and Home Health **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 18, 2024 **What do you like best about CareVoyant?** I like that there is one patient record for multiple lines of business. I really appreciate the support staff. They are very helpful and always patient and friendly. **What do you dislike about CareVoyant?** Sometimes the upgrades can be challenging. **Recommendations to others considering CareVoyant:** There is a lot of setup with CareVoyant. Taking time to make sure you have everything set up properly will be worth it. **What problems is CareVoyant solving and how is that benefiting you?** Having good patient records that are easily able to give information when needed. Being able to bill timely. **Official Response from Monica Pasupathy:** > Thank you for leaving us a review, and for the shout out to our support staff! The CareVoyant Support team loves to hear from customers and is always willing to work with you to smooth out bumps in the road. ### 31. Very user-friendly and support at all levels. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa F. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 19, 2024 **What do you like best about CareVoyant?** I love the fact that they are very responsive to individual client needs and encourage feedback for support and development ideas. **What do you dislike about CareVoyant?** There is nothing that I dislike about CareVoyant. **What problems is CareVoyant solving and how is that benefiting you?** Electronic forms is big. This will help us create a "one stop shop" within CV and decrease or eliminate the need to use other applications for the patient life cycle. I'm interested in the family portal as well. This is another big area. **Official Response from Monica Pasupathy:** > Thank you for taking the time to leave us a review! We're glad to have helped you streamline your experience with electronic forms. ### 32. Versitile and Comprehensive **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua Y. | Office Support Staff, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 10, 2024 **What do you like best about CareVoyant?** Real time documentation is an evidenced based critical function of providing proper care to every patient, Carevoyant facilitates this function with ease. **What do you dislike about CareVoyant?** As with any software available on a countless number of devices issues can arise, however the support response is quick and effective. We have implemented Carevoyant as our primary software and our staff use it daily with no negative feedback. **What problems is CareVoyant solving and how is that benefiting you?** Patient Intake Patient / Staff scheduling EVV Compliance Real time care documentation **Official Response from Monica Pasupathy:** > Thank you for your review, Joshua! We're glad CareVoyant is meeting your documentation requirements. Our team values your feedback, and we always look forward to working with you and your team. ### 33. CareVoyant conference 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 19, 2024 **What do you like best about CareVoyant?** Each session has been informative and organized. We will be implementing CareVoyant in the near future and so far the experience has been very positive. I have enjoyed working with Marie and Pasu and I'm looking forward to utilizing the program. **What do you dislike about CareVoyant?** There is nothing I dislike at this time. **What problems is CareVoyant solving and how is that benefiting you?** Replacing current EMR. **Official Response from Kandasamy Pasupathy:** > Thank you very much for your positive response. We are looking forward to a successful implementation of CareVoyant. ### 34. An EMR to support your entire Continuum of Care and a support team you can count on **Rating:** 5.0/5.0 stars **Reviewed by:** Josh O. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 26, 2023 **What do you like best about CareVoyant?** Carevoyant has been our billing solution for over 15 years, and has become our standardized EMR for the last 5. As the VP of technology for my organization I appreciate the following aspects of Carevoyant. #1 - A robust billing hierarchy which you can rely on to generate accurate billing based on any number of complex payer specific requirements. For our organization this includes commercial, workers compensation, private pay, state waiver programs, Medicaid, no fault, government funders and liens. #2 – Carevoyants’ efficient workflows have been able to support our organizations service line growth, and has proven experience in with organizations that provide a full continuum of care. Our organization has expanded from primarily census-based lines of care, to now having lines of service that encompass Home and Community, Outpatient, short term in patient, our long term supported living. Carevoyant has been supportive at each growth opportunity we have encountered. #3 – Carevoyant is more than just a software company, I feel they are a partner in our organizational workflow success, and have proven to be a reliable partner who values their customers. They are also backed by a knowledgeable support team who is ready to assist when simple or complex issues are encountered. #4 – They are focused on improving and enhancing their user interfaces to ensure efficient information capture. #5 - Direct integration of GL transactions into our organizations Dynamics GL solution. **What do you dislike about CareVoyant?** Carevoyant's provides a good number of canned reports, but relies on SSRS. This can be limiting if you are used to a reporting tool that allows you to do custom data exports, and drill downs. They are able to overcome this by providing access to SSMS, but this would out of the scope of most reporting users technical abilities. Carevoyant's flexible security options can make managing security more challenging than other solutions on the market. **What problems is CareVoyant solving and how is that benefiting you?** Accurate billing for an organization that provides a full continuum of care, and accurate documententation workflows for each line of service **Official Response from Kandasamy Pasupathy:** > Thanks for your review and feedback, Josh. It is greatly appreciated. We will look for ways to overcome the limitations of SSRS in the future. ### 35. CareVoyant **Rating:** 2.0/5.0 stars **Reviewed by:** Stephenie H. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 11, 2023 **What do you like best about CareVoyant?** We were able to build our own forms and customize the system to our needs. While not perfect, it is usable. **What do you dislike about CareVoyant?** The support team can be very untimely, we have had to wait weeks and sometimes months to fix problems or implement new products. The system is clunky to use, especially for Doctors and nurses, it is not intuitive and doesn't give all information needed, for example there are no pediatric growth charts. The tools we do use for CareVoyant on a regular basis are being phased out and no longer supported. **What problems is CareVoyant solving and how is that benefiting you?** Currently they are helping me solve a problem with a report that runs on a weekly basis. This will make it so that I do not have to read every note done to find one specific piece of information, thus making the process more efficient. **Official Response from Kandasamy Pasupathy:** > Thanks for your review and feedback, Stephanie. We are diligently working on changing the user interface to improve the ease of use. New interface has received very good feedback from our customers who are using it. We will reach out to discuss and make improvements accordingly. Your feedback helps us to make improvements on our side. ### 36. New Account Set Up **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 15, 2023 **What do you like best about CareVoyant?** It has been super easy from day 1. Requesting a demo to signing up and then to getting our company set up on using CareVoyant has been a breeze. Every single employee that we have came in contact with has been very help in answering our questions or getting us in contact to who can help us. **What do you dislike about CareVoyant?** Honestly there is nothing that I dislike about CareVoyant. **What problems is CareVoyant solving and how is that benefiting you?** Our older software was not very user friendly and could not be customize to fix our needs. We were able to contact CareVoyant and have been able to telll them what we need and they are more than willing to get the software custome to fix our every day needs. **Official Response from Monica Pasupathy:** > Thank you for your five-star review, Alex! I'm glad that CareVoyant was able to help solve some of the deficiencies you experienced in your old software. Please feel free to reach out with any additional feedback to help us improve CareVoyant. ### 37. Great software to meet our pediatric home care needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley H. | E, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** We have been using the software for scheduling since 2019. We have recently started implementing it for EVV and electronic documentation in the home setting. The software has been very customizable to meet our specific pediatric needs. The team quickly responds to support tickets and redesigns or adds features to meet our needs. **What do you dislike about CareVoyant?** Frequently, kinks must be worked out when changes or upgrades are completed, but I feel this may be the same with any software company. When brought to the team, they quickly take it to develop to find a workable solution. **Recommendations to others considering CareVoyant:** Go for it. We have been very pleased with our decision. **What problems is CareVoyant solving and how is that benefiting you?** Our state has just rolled out electronic visit verification requirements, and CareVoyant has worked with the required aggregators to ensure we comply. **Official Response from Kandasamy Pasupathy:** > Thanks for your review, Ashley. Your feedback helps us to resolve issues and enhance CareVoyant. ### 38. I love Carevoyant Web **Rating:** 5.0/5.0 stars **Reviewed by:** Karina B. | Claims processing supervisor , Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 10, 2023 **What do you like best about CareVoyant?** The features and reports, Billing ERA functions **What do you dislike about CareVoyant?** At time usability, people who are not the more technology inclined can struggle at times **What problems is CareVoyant solving and how is that benefiting you?** Billing Electronically, reporting and ERA management **Official Response from Monica Pasupathy:** > Thank you for your five-star review, Karina! We appreciate your feedback. We continue to improve the usability of CareVoyant based on feedback from our customers. ### 39. DCG Care **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie F. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 10, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** CareVoyant has a support staff that is always available to help. The program is very user friendly. **What do you dislike about CareVoyant?** The amount of log-in places before you actually get into the program is a little annoying. **What problems is CareVoyant solving and how is that benefiting you?** We are able to track the patients being seen in the facility along with their active insurance. **Official Response from Monica Pasupathy:** > Thank you for leaving a five-star review, Jamie! We are currently consolidating the log-in process to eliminate multiple log ins. This update should be available in the near future. Your feedback is always appreciated and valued! ### 40. Best Billing Software **Rating:** 3.5/5.0 stars **Reviewed by:** Heidi P. | Account Rep, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 14, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** I have been using Carevoyant for 16 years. The reports are so much more detailed & more straightforward to understand than many other billing software. **What do you dislike about CareVoyant?** I wish they had a search bar, no other issues. **What problems is CareVoyant solving and how is that benefiting you?** Currently nothing however their support team is very helpful & friendly. **Official Response from Monica Pasupathy:** > Thank you for your feedback, Heidi! We will take your recommendation into consideration for future enhancements. ### 41. Billing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 05, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** I am using CV more now as I am a billing specialist. I like that there are many areas I can find the information that I need to complete my duties. **What do you dislike about CareVoyant?** I would love to be able to make the font bigger. I got a new laptop and the font is so small and it doesn't matter if I drag it over to 2nd screen, remains the smallest ever. I have it set to 175% and it is still small. **Recommendations to others considering CareVoyant:** CV can be used for multiple tasks. I use it for billing and scheduling. **What problems is CareVoyant solving and how is that benefiting you?** allows us to track and maintain a listing of current and previous customers. **Official Response from Monica Pasupathy:** > Thank you for your review! We appreciate your feedback. We have changed the user interface to make the fonts larger for most functions. The process will be completed in the near future! ### 42. Customer Support is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Robert H. | Accountant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 22, 2022 **What do you like best about CareVoyant?** CareVoyant is very flexible and meets our needs because we are not a traditional type of facility. We are able to use the functionality we need. The CareVoyant team is very responsive to our needs. Support replies quickly and handles the issues until they are resolved. They take suggestions seriously and implement them whenever possible. With their user conferences, we were able to meet and get to know the CareVoyant team. That helps when we have an issue because they know us and our operations. **What do you dislike about CareVoyant?** There isn't anything that stands out as a dislike. There are glitches now and then, just like any software, but those are fixed quickly. **What problems is CareVoyant solving and how is that benefiting you?** CareVoyant makes it possible to have our clients entered into one system for everything from referrals to collections and even client funds accounting. **Official Response from Monica Pasupathy:** > Thank you for your review, Robert! Your feedback is appreciated. ### 43. Very customizable software **Rating:** 5.0/5.0 stars **Reviewed by:** Jean G. | Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 22, 2022 **What do you like best about CareVoyant?** The software is very customizable to different business lines in the home care and private duty space. The company is also very responsive to feedback and enhancements. **What do you dislike about CareVoyant?** Set up can be complicated and if not done correctly can cause problems downstream. For home health field staff, it is not the most streamlined system in the market but is very good overall. We have a unique business line and this software was the best available with the capability to meet all of our needs. **What problems is CareVoyant solving and how is that benefiting you?** Providing an effective solution for unique business lines. Allows us to integrate care plans for our specialty programs right into the software to increase compliance. ### 44. Amazing! Learned so much **Rating:** 5.0/5.0 stars **Reviewed by:** Tonetta S. | Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 23, 2022 **What do you like best about CareVoyant?** The amount of features CareVoyant has is amazing! There is so many of them we have not been utilizing as a company but need to. The amount of things offered all in one program make my job so much easier. **What do you dislike about CareVoyant?** Honestly, until I get through and try the features I am just learning about, I will not really know what I do not like. **What problems is CareVoyant solving and how is that benefiting you?** DND, we have many caregivers who need to use it and with EVV becoming mandatory this would be a great option for caregivers to have. It will also help with timely billing and reduce late billing. ### 45. Robust, yet easy to use comprehensive and customizable software! **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | RN/CEO Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 06, 2022 **What do you like best about CareVoyant?** Carevoyant allows multiple admissions (one for each payer) within One Patient Medical Record. All of its components including intake, scheduling, clinical, Document management, Reports (automated reporting can be set up to receive reports as needed or desired), KPI Dashboards, EVV, billing, payroll etc are very well designed to maximize workflow. It has great support and development teams, they help within minutes, and they are always open to suggestions for enhancements. Other software may "appear" to be easier to use but they end up being more tedious in the end (from self-experience) because they lack the tools needed to be a top-of-the-line Agency! **What do you dislike about CareVoyant?** I don't dislike any part of the software. The most difficult part was the initial setup but support is always available within minutes. **What problems is CareVoyant solving and how is that benefiting you?** Carevoyant has the needed tools to overcome the challenges of managing a home health agency. ### 46. very **Rating:** 5.0/5.0 stars **Reviewed by:** rebeca l. | RN, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 21, 2022 **What do you like best about CareVoyant?** information about how to use program and functions **What do you dislike about CareVoyant?** so far no problems with software just issues with service to run software **What problems is CareVoyant solving and how is that benefiting you?** compliance issues ### 47. Manoj Jesu Rethinam is always responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony C. | VP Physician Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 15, 2022 **What do you like best about CareVoyant?** The ability to work closely with the support team as it relates to our business requirements! **What do you dislike about CareVoyant?** Some customization items that are specific to billing specialties. **What problems is CareVoyant solving and how is that benefiting you?** Mostly helping our organization with HL7 processes. **Official Response from Monica Pasupathy:** > Thank you for your five-star review, Tony! Our support team appreciates your compliment, and we will pass it on to them! We will take your feedback into consideration for future enhancements. ### 48. They company is very friendly and easy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa H. | M, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** October 07, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** I work in the finance department with my company, and we use this program to enter data, notes, produce claims, and record transactions. It is beneficial to have everything in the same program. I also like the fact that if a function/program is not working well for us, we can contact CareVoyant, and they can help figure out the solution and tweak that program to something that will work for us. **What do you dislike about CareVoyant?** I don't particularly appreciate how the system will open several windows to display your information. For example, I will need to preview the patient's profile on one screen but open another screen to see their schedule and another screen to see their transactions. The pop-up windows are enormous, so it is hard to see everything that I am working on at once. We use the Inquiring screen a lot, and with the most recent update, it is not very user-friendly. There is a lot of information in there that I don't need to see. Making it hard to focus on the important figures that I am working on. **Recommendations to others considering CareVoyant:** Program is very useful in every department of our business. **What problems is CareVoyant solving and how is that benefiting you?** My department produces the charges for each claim and prints the claims off to be mailed out. We also have to gather the therapy notes and oversee if the therapy has notes attached to all of their scheduled appointments. Our company just recently started to use the scheduling function for our therapist and this has become very helpful for the billing department. I can look to see if a patient is still coming or if they have been discharge. Before we were using a totally different system for the therapist to enter notes and we have to manual input all of the charges. By having everything on the same program, the charges are generate themselves and we just double check them. ### 49. Extremely powerful features & functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Brian R. | IT Director, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 25, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CareVoyant?** We are using CareVoyant at our organization for our Private Duty Nursing service line for nearly 1,000 nurses and over 2,500 shift/week. Features we love in the software is CareVoyant's shiny web-based solution that has exactly what we were looking for scheduling, tie-in between schedule and authorization, advanced real-time monitoring capabilities, their flow sheets, integrated eMAR and eTAR, alerts, EVV/Mobile clock's w/GPS validation & tracking, and opportunity with integration of other service lines. Also the personnel at CareVoyant are fantastic to work with, and every issue and idea we’ve had has been listened to, thought through, addressed either through training, work-arounds, enhancements CV has added, or planned future enhancements to the program. **What do you dislike about CareVoyant?** We had to develop our own training material and due to the size of our organization we had a lot of build that could not be avoided. The software could be a more user-friendly for our billing & payment staff. **What problems is CareVoyant solving and how is that benefiting you?** Examples of how this software has made our company more successful are many, but here are a few: • When we were hit with COVID we were able to work from home flawlessly utilizing CareVoyant. That would not have been possible without it. • Improved scheduling efficiency, can’t schedule over the hours authorized as schedules are integrated with Authorizations and billing to ensure compliance • We heavily use the shortcuts to employee/patient logs for quick access to document issues & concerns. • Usage of the Real-Time schedule monitor to verify the nurse is where they should be in real-time w/missed clocks, GPS and EVV validation. Immediate follow-through to clients and nurses as needed. • We now have time-clock accuracy with a virtual elimination of paper timesheets. Nurses can’t clock in w/o a schedule - authorization more accurate as everything is now real-time. • We have reduced our costs w/built-in mileage (no fudging!) • Standardized Head-to-Toe assessment with integrated eMAR and eTAR, forms & flowsheets • Viewing nursing documentation in real-time – no more pickup/delivery and filing of paperwork and finding out 30 days too late that charting was incomplete. • Customized validations and hard stops • Ability to create a PDFs for faxing our nursing documentation for authorization renewals and audits. • Family Portal, Employee Portals are being utilized. ### 50. A versatile product for agencies with unique needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jean G. | Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 22, 2021 **What do you like best about CareVoyant?** CareVoyant is very customizable and a robust option to address unique service lines. My agency has been able to integrate specialty program content into CareVoyant's highly customizable care plan and create very specific care plans for private care clients. Their EVV works very well and has been been readily adopted and utilized by even the most technologically challenged caregivers. **What do you dislike about CareVoyant?** Right now, there is not a good offline functionality, so if a field clinician cannot get a good internet connection, they have to wait to document their care until they have a good connection. **What problems is CareVoyant solving and how is that benefiting you?** Before CareVoyant, we did not have a product that could meet all of our needs. Specifically, we needed a robust scheduling functionality for our private duty service, a reliable EVV option, an electronic care plan for private duty that could be revised in real time, and solid home health software that helps meet Medicare's ever-changing requirements. ## CareVoyant Discussions - [What is CareVoyant used for?](https://www.g2.com/discussions/what-is-carevoyant-used-for) - [View CareVoyant pricing details and edition comparison](https://www.g2.com/products/carevoyant-carevoyant/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-23+23%3A15%3A33+-0500&secure%5Bsession_id%5D=dd3c33d9-a6ab-4893-8868-5bd7fc09f204&secure%5Btoken%5D=e8b1213f9a08bb79825fc067bafa5409a2c039aa8e84dd3920e6024c311c8855&format=llm_user) ## CareVoyant Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration - Claims Management - Referral Management - Patient Records Management - Appointment Management - Medication Management - Assessment Management - Communication Management - Insurance Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Task Management - Knowledge Base Management - Workflow Management - Care Plan Management - Client Management - Records Management - Invoice Management - Forms Management - Real-Time Data - Task Scheduling - Activity Tracking **Agentic AI - Medical Billing** - Natural Language Interaction **Additional Functionality** - Workflow Management - Charting - Practice Management - Secure Data Storage - Customizable Dashboard - Generative AI - Scheduling - Invoice History - HIPAA Compliant - Electronic Payments - Online Intake Forms - Dunning Management - Records Management - Reminders - Credit Card Processing - Accounting - Document Management - E-Prescribing - Remittance Advice - PACS Integration - Customizable Templates - Historical Reporting - Compliance Tracking - Billing & Invoicing - Claims Management - Data Import/Export - Live Chat - Code & Charge Entry - Financial Management - Reporting & Statistics - Claims Scrubbing - Quotes/Estimates - Activity Dashboard - Customizable Reports - API - Self Service Portal - Real-Time Reporting - Appointment Management - Insurance Eligibility Verification - Real-Time Data - Forms Management - AI Copilot - Revenue Management - Multi-Location - Payment Collection - Customer Database - Calendar Management **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care - For Long Term Care - Geriatric Care **Additional Functionality** - Chat/Messaging - Employee Portal - Activity Dashboard - Reminders - AI Copilot - Customizable Forms - Multi-Location - Telemedicine - GPS - API - Reporting & Statistics - Monitoring - Mobile Access - Visit Verification - Electronic Signature - Billing & Invoicing - Clock In/Out - Client Portal - HIPAA Compliant - Generative AI - Customizable Reports - Real-Time Notifications - Real-Time Reporting - Time Tracking by Client - Mobile Alerts ## Top CareVoyant Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (234 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (669 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (362 reviews)