CareVoyant Reviews & Product Details

I work in the finance department with my company and we use this program to help produce claims. Over the last year, we have moved most of our note filing to be done on CareVoyant and this is very helpful to have everything is the same program. I also like the fact, that if a function/program is not working well for us, we can contact CareVoyant and they are able to help figure out the solation and tweak that program. Review collected by and hosted on G2.com.

Our company has recently updated our CareVoyant and I am now having to adapt to new windows. Also with the functions that we use, in order to look up a note, you have to look through multiple pop-up screens and they don't stay up at the same time. The pop-up screens are very large, so it is hard to see everything that I am working on. We use the Inquire screen a lot and with the most recent update, it is not very user friendly. There is a lot of information in there, that I don't need to see. Making it hard to focus on the important figures that I am looking for. Review collected by and hosted on G2.com.

We are using CareVoyant at our organization for our Private Duty Nursing service line for nearly 1,000 nurses and over 2,500 shift/week. Features we love in the software is CareVoyant's shiny web-based solution that has exactly what we were looking for scheduling, tie-in between schedule and authorization, advanced real-time monitoring capabilities, their flow sheets, integrated eMAR and eTAR, alerts, EVV/Mobile clock's w/GPS validation & tracking, and opportunity with integration of other service lines. Also the personnel at CareVoyant are fantastic to work with, and every issue and idea we’ve had has been listened to, thought through, addressed either through training, work-arounds, enhancements CV has added, or planned future enhancements to the program. Review collected by and hosted on G2.com.

We had to develop our own training material and due to the size of our organization we had a lot of build that could not be avoided. The software could be a more user-friendly for our billing & payment staff. Review collected by and hosted on G2.com.

I like that Carevoyant provides a better way when it comes to having our Direct Support Professionals document what types of services they provided to the customers in a timely manner, as opposed to writing documentation on paper. This is also beneficial when it comes to customer specific trainings as their social history, rights restrictions, categories, facesheets, crisis plans, safety plans, etc are at the fingertips of all of the employees that are in new hire, or if a refresher is needed. Another pro to Carevoyant would be, if there are any contraindications with medications as they will be flagged and red. Another upside to CareVoyant would be that we could better track our authorizations for customers as Direct Support Professionals would not be allowed to document without a current authorization. I believe that Carevoyant would improve out quality of care as well as our quality of documentations. Review collected by and hosted on G2.com.

When it comes to dislikes in Carevoyant, one thing that could be improved on would be little glitches and options where anyone could delete your work out of the system. I also believe that we should all have access to therapist and psychiatry notes if our customers attend these appointments within our company so that we can better serve our customers in case a Team Lead or Service Coordinator is unable to attend, Anything else that is glitched within the system is an IT situation within the company. Review collected by and hosted on G2.com.

I first rolled out the system with another agency back in 2012, then implemented the software again last year with my current company. I'm pleased to say it's only gotten better. Web scheduling, Electronic Visit Verification, Clinical documentation, cloud support ... all these things and more make it a very strong match for our needs. Review collected by and hosted on G2.com.

The software's complexity and flexibility require that agencies commit to significant training and implementation planning to achieve a successful rollout. The investment is well worth the time though. Review collected by and hosted on G2.com.

CareVoyant has great customer service. They are flexible, easy to talk to and have helped us in so many ways. Their new browser model is also amazing. While the new platform is still being fully developed, what they have released is user friendly and looks good. Review collected by and hosted on G2.com.

The older version of the system can be clunky and a little more difficult to navigate. However, their transition to using a browser is fixing that issue. Review collected by and hosted on G2.com.

CareVoyant has allowed us to put suggestions for writing documentation. This has been a tremendous help to our staff.

From my understanding CareVoyant listens to our customization requests and works hard to meet them. Review collected by and hosted on G2.com.

Currently we are not able to have CV automatically calculate time in and time out and total time for employees. This is a feature that is needed by our supervisors.

I would also like CV to have some training videos specific to the features we have as a company. Currently we make our own, but our training team is no expert on technology. Review collected by and hosted on G2.com.

The ease of creating an EHR while I was an Administrative Assistant. Now that I'm a Biller, I like all the options found on the inquiry screen. I'm constantly learning the benefits of all the options. I also am looking forward to trying things I haven't before, such as attaching reports to the EHR. This should enable our collections process to be consistent and easily seen by the Front Office staff. Review collected by and hosted on G2.com.

I'm finding discrepancies on the inquiry screen with the Provider Remits. I'm hoping on-boarding with WayStar will help. I also don't care for the way the secondary claims process. But in all fairness, I am only learning that process now. Review collected by and hosted on G2.com.

I absolutely love that all of our tasks can be done in one place without any doubt. Utilizing this system has been a breeze. Staff and Myself have found that utilizing this program vs. paper is easier and less work and or worry. Review collected by and hosted on G2.com.

Honestly I have not came across anything that has frustrated me. This system has not failed me :) Review collected by and hosted on G2.com.

Software is very reliable and helps you to bill insurance. Lots of great reports available. More bells and whistles on their way which will make the software even better. Review collected by and hosted on G2.com.

Updates should help make the software run even faster and give even more useful reports. Software is specifically made for Home Health Care Industry though many use it for other healthcare groups such as Laboratories. Review collected by and hosted on G2.com.

The CareVoyant solution covers all our home care processes, beginning with new patient intakes, real-time scheduling and reporting, maintaining patient charts, processing claims, receiving remittance, maintaining patient financial accounts, maintaining caregiver records, and interfacing with Dynamics for payroll and general ledger accounts. The software remains current with federal Medicare standards, yet is flexible enough to support state regulations for any skilled or non-skilled services.

The software supports key feature as:

1) Remote electronic patient charting for nurses while in the patients' homes

2) Submitting claims and receiving remittance reports electronically and automatically applying them to the patient accounts

3) Telephony and other electronic visit verification solutions

4) Creating and submitting Oasis to CMS

5) Patient and Employee portals, along with internal messaging services for employees

6) Ability to customize reports in-house or with outside assistance

CareVoyant Tech Support has been awesome addressing our issues as they arise or assisting with new/updated features. Selective training is available upon request. Review collected by and hosted on G2.com.

While CareVoyant is working on updating existing documentation, there is a need for more detailed tutorials and documentation. Review collected by and hosted on G2.com.

Our agency has been on CareVoyant since 2017. Since we have both the Home Health and Private Duty service lines, it has been difficult to find a software company that is capable in both. We do some unique things with our Private Duty side and CareVoyant is nimble to handle those changes.

They work hard to keep up with the new regulations with Medicare and most of time beat other software companies in delivering compliant software.

They also work hard to keep their software relevant and are reinvesting to the latest software technology.

Pasu, the owner is very hands on and personable. From time to time, I call his cell phone when I need his assistance. He is there to work out issues and doesn't hide when challenges inevitably arise.

Every year they have a annual users conference. When we attend, it feels like family and we look forward to interacting with the support team, developers and other CareVoyant agencies. Review collected by and hosted on G2.com.

Sometimes known fixes or enhancements do not happen quickly enough. They regularly update their software to make those adjustments. After being in the business for 25 years, I do realize these challenges are with every software partner. Review collected by and hosted on G2.com.

It has a lot of features and useful reports, the support team is really responsive. All questions are answered. Review collected by and hosted on G2.com.

Because there are so many features in CareVoyant, there needs to be a digital instruction manual or videos to teach folks how to use CareVoyant. Sometimes we don't know how to do something or we do it so rarely that we forget how. Review collected by and hosted on G2.com.

The ability to be able to schedule out clients, have documentation done on those schedules and then go right to billing and sending off to our clearing house to submit payment Review collected by and hosted on G2.com.

The requirement to buy their modules separately instead of it be an all inclusive package Review collected by and hosted on G2.com.

I feel like the program is user friendly. I am looking forward to the upcoming upgrades to see how much better it makes the program. Review collected by and hosted on G2.com.

I wish that I could make some of the screens bigger but I believe that is coming with the upgrade. Review collected by and hosted on G2.com.

We are able to request enhancements based on our agency's needs and they are very accommodating. Also the support we receive is very timely. Review collected by and hosted on G2.com.

There are so many options in the main site that we don't know how to fully use yet, and it's not that intuitive. Review collected by and hosted on G2.com.

User friendly, allows for coordinator to filter staffing and offer shifts to those who best fit the shift parameters. Allows for information to be relayed from office staff to field staff easily. Review collected by and hosted on G2.com.

Bit of a learning curve as it is very different from other scheduling soft-wear that I have used in the past. Review collected by and hosted on G2.com.

I like the many filter options for pulling reports Review collected by and hosted on G2.com.

I dislike how there can be multiple ways to complete "jobs" within CV. Having more than one way to do things can be confusing at times. Review collected by and hosted on G2.com.

Care Voyant is very responsive to questions we have regarding the system. When the system works as intended it is very user friendly and easy to navigate. Schedule view is easy to read and I like that you can view a month at a time. Review collected by and hosted on G2.com.

When upgrades happen, there are usually glitches that we have to work through. Some parts of the system are still a work in progress and Care Voyant is working hard to get those things addressed Review collected by and hosted on G2.com.

CareVoyant has a great support system. They are quick to respond, help identify problems and solutions, and work fast to implement. There are so many unique set-ups for our clients and CV is able to handle them all. System is functional and always improving. We provide billing services for physician groups the range across the spectrum. Review collected by and hosted on G2.com.

The reporting feature could be a little more user friendly. The report package and the ability to create custom reports is great but when exported to Excel, they take some minor format changes to be able to work with them. It is a minor inconvenience Review collected by and hosted on G2.com.

I really like that they want to support and teach giving the providers the tools they need and also a very clear explanation on how to do something. I have always felt like its a partnership and the staff are professional and incredibly patient with me and my needs. Review collected by and hosted on G2.com.

I honestly have no complaints at this time with the support. Review collected by and hosted on G2.com.

Scheduling is very user friendly. Having the opportunity to copy and paste shifts has been a blessing! Review collected by and hosted on G2.com.

When there are updates, it fixes a couple things but, then causes other issues that were not there previously. Review collected by and hosted on G2.com.

Easy to re-assign and move home health visits. Access to view clinical notes directly from the verification screen. Review collected by and hosted on G2.com.

Updates to the software generally cause delays due to further fixes needed after the updates. Review collected by and hosted on G2.com.

That amount of information you can retrieve out of CV for data tracking. Review collected by and hosted on G2.com.

The time it takes to run certain functions. When looking for different information not always knowing where to find it. Review collected by and hosted on G2.com.

Stream lining the documentation and scheduling systems will be a big step for us! Review collected by and hosted on G2.com.

The learning process for this system will take some time for the staff that are not as computer savvy as the majority of the staff Review collected by and hosted on G2.com.

I am able to complete multiple tasks via CV. Review collected by and hosted on G2.com.

I would love to be able to make the font bigger. Review collected by and hosted on G2.com.