Brightree HME / DME Reviews & Product Details

easy to bill claims, easy to remember the process of starting a new patient Review collected by and hosted on G2.com.

Tops up too many tabs and having to use all the tabs for something else. You have to be careful make sure that your information is saved sometimes it won't save any of your scans or notes Review collected by and hosted on G2.com.

I use it most for adding "generic insurances" we have a lot of people in our billing department who have different rolls so I mainly verify primary, secondary, and sometimes tertiary insurances. I like that everything is in one page and within tabs so it's so so easy to navigate. If the patients insurance is ineligible, I can send a letter to their home as well. Review collected by and hosted on G2.com.

Honestly theres not much I dislike, I would say sometimes I open the account more than once so I can have the notes tab and insurance tab open at the same time, so it would be cool to be able to touch the name and open another one possibly? Review collected by and hosted on G2.com.

That this is a DME/HME specific software made for the industry. There is a lot that can be done in the software like billing, ordering, inventory, and insurance validation. However, it's somewhat difficult to get from one part to another. The flow is not easy. Review collected by and hosted on G2.com.

This is an unnecessarily difficult software to learn. It hasn't had many software updates in many years. It looks very much like the old-school 00s versions and lacks customizable features that make sense. For instance, there aren't ways to put in comments or notes, add multiple addresses for a single doctor--linking them all together. The system does not find duplicate patients. It doesn't have modern features that make sense. Even the search features are lacking and I often find myself searching through orders for no reason. Solving problems is difficult because the software doesn' t have built-in solutions. One must hunt and open scores of pop-up tabs. I've worked with many medical EHRs and this has been the most difficult simply because of the lack of features and updates put into it making things easier. It's there. They just haven't done it. Review collected by and hosted on G2.com.

Brightree is an incredibly detailed software, which makes it great for businesses focused on providing medical equipment via a business model based on billing insurance companies. For small companies with a small number of employees, this software makes billing efficient and accurate. It's truly a full-featured solution for billing that is far above offline solutions. Review collected by and hosted on G2.com.

Brightree lags far behind other retail software when it comes to mobility, ease of use, and point of sale interactions. It makes retail-focused business second-guess the expense of the software in favor of the numerous other solutions available on the market for far less money. The software was originally designed for Internet Explorer only and just recently became compatible with other browsers. The point of sale software is Windows-only and has no true mobile element. Credit card processing is locked in with a provider that is slow-paying and has poor back-office access. Finally, I believe there should be better mobility and universal device compatibility for the expense involved with this product. Review collected by and hosted on G2.com.

Easy to navigate. Ability to search for information quickly for cloud-based software. Remote access. Review collected by and hosted on G2.com.

Not all options are universal (you can print notes if needed, but you can't print a PAR task note, for example). You are required to take a screenshot, and this is not good when you are sending it in for audit reasons. Review collected by and hosted on G2.com.

The software is really easy to use and straight to the point. Review collected by and hosted on G2.com.

I wish it was easier to run certain reports. There's some info that is needed once in awhile that you cannot easily pull up a report for, so you have to go into each patient, and it's time consuming. Review collected by and hosted on G2.com.

The search tools for patients and orders is pretty robust. You can usually find the information you need fairly quickly assuming the patient is in the system correctly. Review collected by and hosted on G2.com.

The search function for inventory items is lacking somewhat. I would like a universal search box that could search keywords across all facets (item id, vendor id, manufacturer id, item name, etc) so I could avoid multiple searches to find the inventory item I am looking for Review collected by and hosted on G2.com.

Easy to use and navigate though. I like that we can sync our other platform with brightree and we can use multiple softwares and they all link up to brightree. It makes it easier to find the documents. We used to have to store our files in a separate form, but we now use Brightree documents, so we can access the patient's file and notes all by pulling up brightree. It makes it very convenient. Review collected by and hosted on G2.com.

Sometimes the reports can be tricky to run. I am not an expert about navigating through the reports and sometimes feel that I get a lot of extra information when I only want one value. Review collected by and hosted on G2.com.

I’m constantly amazed at how our company is able to use so many options within the brightree software. Review collected by and hosted on G2.com.

Sometimes I get lost in some of the pop up screens. Review collected by and hosted on G2.com.

Brightree is intuitive to industry needs and changes, manages almost your entire operations in a single system, customer service is excellent. Review collected by and hosted on G2.com.

Many many many steps and windows required to do simple tasks. Review collected by and hosted on G2.com.